Safexpress Complaints & Reviews

Material dispatched from Jaipur to Kerala on 24 may 2022 not yet delivered in thrissur and the service is very bad nobody picks up the phone and after repeated attempts they picked up and said it is in Coimbatore and when we talked to Coimbatore guy they said thrissur guys are not unloading or picking up the goods the or no is[protected]. We are very disappointed with the service and have been behind it for a week at least teach ur staff to attend the phone calls
My no is [protected]/[protected]

Dear sir,
On dates[protected] from Guwahati-781028 to Mangalore- 574144 my product i.e. Food Masala items ( Turmeric, Coriander, chilli powder etc) delivered in very bad condition. Packet has been dumped look like damaged one (minimum 10-12 bags). Contact several person of Safexpress. They didn’t respond well.
Also payment done in advance. Safexpress need to pay for this damages. Photos has been attached.

My Bill No[protected] I booked my LED TV from Muzaffarpur to Jaipur. Today on 28 May I received my LED TV but it was totally broken. Please claim file against my TV at the earliest

Dear Sir, I wanted to make a complaint that i send my order from Pune on 14 May 2022 through Safeexpress and it reached the destination office Aizawl, Mizoram on 24 May 2022. When i went to office on 20 May 2022 the staff said that it will take two more days to deliver to home. I was in a hurry and i thought that safeexpress take less time to reach to my home so I am choosing to send through safe express. I aslo more money to deliver to my...

I have sent one trunk and one suitcase from Nashik to Jalandhar. When i received it in Jalandhar the lock was broken and some items were missing.
I want full refund

Product not delivered in time. No customer service response. Time value is not seriously this company. No solution only promises

The company charged air freight to transport the mango consignment vide way bill no.[protected] dt. 24/5/2022 assuring the delivery with 2 days by air cargo. Till date there is no where about of the shipment. Complaint is -

1- The shipment is not delivered in schedule time
2- The shipment tracking system is not working
3- The help line/Customer Care Nos. of the company safexpress are not responding despite holding for more than 30 minutes.

er. VINEET KUMAR
MEERUT
[protected]

A consignment of Mangoes is shipped from Kudal to Meerut vide Way Bill no.[protected] dt 24/05/2022. Air freight is paid. But there is no trace of the shipment till 27/5/2022.
1- Neither your tracking system is operating.
2- Not your customer help lines are responding. I waited on phone for more than 30 minutes, listening that the "Customer Care executive is busy"
3- It appears that the company has charged for Air freight but sent it by road.

This is not expected from a company of repute like yours.

Er. VINEET KUMAR
MEERUT
[protected]

HI team, Safexpress has denied giving me an original GST invoice bill against my waybill number[protected].

We have shipped 8 Boxes on 2 May 2022, from our Location Divide By Zero Technologies, Mahape Pin Code - 400710. to Mathura Pin Code - 281406, Shipment waybill AWB[protected], But we received only 6 boxes at Mathura. 2 Boxes are missing from your side. We raise complaint with safexpress team "Vaibhav Kadam ", "Sunil Rao ",
"sachin.[protected]@safexpress.com" . They said 2 Boxes 2 box not found in our Indor hub due to hub congestion. and this answer repeated since week.

And there is already too late for this delivery and customer charge us for late delivery. Also my team is waiting there for installation of this machine materia sind last friday. How can we handle this. this is very serious concern from my side. Please look into it and give me urgent solution.

I have sent the package from Odisha to Pune and received completely damaged product. My monitor screen is broken. I was assured that the product will be delivered safely and in good condition but the reversed happened. I want the compensation for this that is my money back asap. If this doesn't happen I will file the complain in the consumers court and make sure that nobody use your courier services henceforth.

Bike front brake bend and box broken

Dear Sir/Madam,

Greetings of the Day!!!

This is to inform you that, Our team has dispatch material on date 16 april 2022 way of SafExpress still date material was not received to our client.

WAYBill Number[protected]

This type of support we have not accepted on your end.

Kindly provide an update on an urgent basis.

Docket No.[protected] booked on 30th April 2022, now we stand on 11th May after a gap of 12 days still we have not received this shipment.
Kindly advise, where is the issue regarding delivery, as we are unable to give proper answer to our valuable customer.

Pls look into the same and arrange to delivery the shipment by today without fail.

Hi,

I sent a shipment from Kanpur (pin code 208016) to Trichy (pin code 620018) on 5th May. The shipment contained:

5 carton boxes (Safe-express boxes)

1 dining table

Total number of items is 6

Waybill No:[protected]

Earlier today, your employee arrived at the destination address to complete the delivery. He brought 4 carton boxes (safe-express boxes) and 1 dining table. The 5th carton box that he attempted to deliver is not the same box that was dispatched from my house in Kanpur.

There has been a mistake, due to which ONE carton box is missing. The items are marked in serial designation as 1/6, 2/6, 3/6, 4/6, 5/6 and 6/6. The carton box that is missing is labeled 2/6. In place of the original box
that was shipped, safe express team has replaced it with a smaller box.

All the boxes have been returned to the Trichy office, until the missing box is found. Until then, we will not be taking delivery of the remaining items as well.

I request Safe-express team to look into this, to find the missing box and have it delivered along with the other boxes at the earliest possible.

Dear sir / ma'am,

from last 2 days I'm follow up for urgent delivery, but your service contact person is not provide proper answer & each are tell tomorrow arrived tomorrow arrived, we don't have time for the follow up with them on regular basis... but still it was provide delivery tomorrow...

request you to provide the delivery of below doc number on urgent basis.. .& all call is busy in daily basis... but not response properly & if we discussion so half conversation he will cut the calls.

Doc No.[protected]

very much dispointed with your service, in future we will not use your courier.

My courier was picked up on 30th April 2022 from Ranchi to Bangalore under waybill[protected]. Delivery estimated on 6th May.However the items are arrived in Bangalore on 5th may but it’s not getting delivered for last 5 days. Any call to customer care goes on waiting for infinite time and other times it does not even connect. I have not been contacted even one time since I requested for return call from customer care. Clearly the service...

I have booked Luggage from Jabalpur to Bangalore (From Pincode- 482001 to 560076), Waybill Number: 97892616. I have received my large suitcase in a damaged condition.

Request you to kindly look into this on priority. II have attached the Luggage picture as well as the copy of the Bill.

Consignee name- Harshwardhan Singh

Email id- [protected]@yahoo.co.in

Contact details- +91-[protected]

List of damaged Items - Sky Bag Polycarbonate Suitcase (55 cm)

Value of damaged Items- Rs. 5500/-

Claim Amount - Rs. 5500/-

Since the suitcase is of plastic and non-repairable I would like to claim the full amount of the suitcase.

It is submitted that my house hold goods were transferred from Imphal to Palasa through safe express vide way bill No[protected] dated 20 Mar 2022. It has been observed that when items received at destination station, packing box of mine & some items in the packing box have been fully damaged. Therefore, it is kindly requested to recovery my loss at the earliest. Photographs for the same available with me.

An early action is required.

I was shipping an induction cooktop from Kolkata to Gujarat through Safexpress. The packaging was done very carefully with plastic bubble wrap over each item separately. However, the cooktop was broken completely when I received the item. I tried calling the customer care of Safexpress several times, but there was no response. This is an utterly disgusting experience.