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3.6
Updated: Sep 29, 2025
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722
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Safexpress reviews & complaints page 22

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DiptiChoudharryy123
May 12, 2021
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Address: Bajaj Nagar, Nagpur

My package no was 94081595. I had 9 bags in transit and out of which from one bag following things are missing
1. 2 Wallets worth 10, 000 total
2. Google smart device worth 2500

Kindly contact me and refund me the amount equivalent to the item missing.

The package was also not sealed.
Aug 7, 2021
Complaint marked as Resolved 
Safexpress customer support has been notified about the posted complaint.
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Apologies for the inconvenience caused, kindly share your contact details so that we can escalate the concern further.
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DiptiChoudharryy123's [Complaint's author] reply, May 16, 2021
Sure,
Concerned mail ID : [email protected]
Contact no : 7709780052
We have escalated your complaint, kindly allow us some time your issue will be resolved soon.
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    Nilanchal Patro
    May 11, 2021
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    Resolved

    Address: Kabita Electronics, Vaisakha Enclave, Bomikhal Bhubeneswar, Odisha Pin 751010

    Dear Sir, I have not received the materials through safexpress and way bill no is 95077618 booked on 19th April 2021 from Ernakulam to Bhubaneswar but today 11th May 2021 ( 2 boxes ) materials not received.

    Thanks & Regards
    N. Ramesh Patro
    [protected]
    +1 photos
    Aug 7, 2021
    Complaint marked as Resolved 
    Safexpress customer support has been notified about the posted complaint.
    May 11, 2021
    Updated by Nilanchal Patro     Please solve the problem
    View replies
    Apologies for the inconvenience caused, kindly share your contact details so that we can assist you in a better way.
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    Hawa723's reply, May 15, 2021
    My mobile number is 9969493750 and 9159663750( what's app). My email address is [email protected]. Kindly do the needful as soon as possible.
    Thank you for sharing the details, we are escalating your complaint to the concerned department, kindly allow us some time your issue will be resolved soon.
    Reply
    Kindly share the correct contact details so that we can assist you further.
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      T
      Thangellu
      May 10, 2021
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      Resolved

      Address: Thaticherla vill&post, Giddalur Tehsil, Prakasam Dist AP, PIN 523356

      Booking Date[protected]
      Way bill No 92040465
      Out of 8 items booked 5 items were damaged during transit
      Pay Damage cost
      1. Trunk box Iron big size approx cost Rs 5000/
      2. Trunk box Iron big size approx cost Rs 5000/
      3. Siutcase VIP 26 inch approx cost Rs 3000/
      4. Bicycle partially damaged Bicycle cosr Rs 5000/
      5. Sewing Machine damaged cost Rs 5000/

      Please damage cost at least 20% as early as possible
      +6 photos
      Aug 8, 2021
      Complaint marked as Resolved 
      Safexpress customer support has been notified about the posted complaint.
      Verified Support
      May 11, 2021
      Safexpress Customer Care's response       Apologies for the inconvenience caused, kindly share your contact details so that we can assist you in a better way.
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        S
        Shiva1000
        May 10, 2021
        Resolved
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        Resolved

        Waybill no.[protected]
        Date-10/05/2021

        I received my trolley bag with broken handle which makes it nearly useless now
        +2 photos
        Aug 7, 2021
        Complaint marked as Resolved 
        Safexpress customer support has been notified about the posted complaint.
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        Apologies for the inconvenience caused, kindly share the waybill details and contact number so that we can assist you in a better way.
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          S
          Sukanyapaul
          May 9, 2021
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          Resolved

          Waybill Number[protected]
          Delivery was supposed to take 7-8 days. But it has still not arrived at my location (Guwahati). I tracked shipment, it still shows in transit no further updates has been made.
          Aug 7, 2021
          Complaint marked as Resolved 
          Safexpress customer support has been notified about the posted complaint.
          View replies
          Apologies for the inconvenience caused, kindly share your contact details and waybill number again so that we can escalate your concern further.
          Reply
          Name- Sukanya Paul
          Contact - [protected]
          Mail- [protected]@gmail.com
          Waybill number[protected]
          Reply
          We hope your concern is resolved.
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            T
            Tabish khan1
            May 7, 2021
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            Address: Delhi

            My courier was booked at safexpress delhi under airway bill no.: 92782779 on[protected]

            Since then i have not received the courier nor there has been any update on it

            It was supposed to be delivered in 2-4 days
            I needed it urgently
            Neither did they receive any calls nor update about the courier

            Please look into the matter
            Aug 7, 2021
            Complaint marked as Resolved 
            Safexpress customer support has been notified about the posted complaint.
            View replies
            Apologies for the inconvenience caused, kindly share the contact details again so that we can assist you in a better way.
            Reply
            Tabish khan1's [Complaint's author] reply, May 8, 2021
            Tabish khan
            62 Rose avenue lane 1 HMT srinagar, 190012
            Email; [email protected]
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              A
              Abipc
              May 6, 2021
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              Resolved

              Sir, As per tracking consignment reach on30/4/2021 at calicut, kerala, so far not delivered till date, customer care number is not reachable, no another contact no in my hand, kindly look into the matter and do the needful at the earliest .
              Aug 7, 2021
              Complaint marked as Resolved 
              Safexpress customer support has been notified about the posted complaint.
              Verified Support
              May 06, 2021
              Safexpress Customer Care's response               Apologies for the inconvenience caused, kindly share your contact details so that we can assist you in a better way.
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                T
                tanmoy1040
                May 1, 2021
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                Resolved

                Safextension charged within 20 kms from Safexpress hub

                Dear Sir/Madam,

                I booked a consignment from Kanpur (Pincode-208016, UP) to be dispatched to Agarpara (Pincode-700109, West Bengal).
                The recipient address is roughly 15 kms from the Safexpress hub. Still, an additional amount of Rs.1500 has been charged as Safextension charge.
                Please look into it and kindly arrange to refund the additional amount of charged.

                Thanks,
                Tanmoy Kundu
                Mob...
                +1 photos
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                snehall
                May 1, 2021
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                Believing safexpress to be the best logistic solution provider I made a big blunder in my life. There are lots to be done regarding providing better service rather then claiming self to be the best. The awards and certifications became valueless when a customer breaks into tears after receiving a consignment where goods are heavily damaged and even a couple of goods are missing.

                So after i was charged extra bill without informing when i opened my boxes today i saw many items of oil and other things spiiled& damaged all other items. Also my wooden table is broken. I have attached waybill and item pics for reference.Plz look into this at least
                +4 photos
                Aug 8, 2021
                Complaint marked as Resolved 
                Safexpress customer support has been notified about the posted complaint.
                Verified Support
                May 04, 2021
                Safexpress Customer Care's response                 Apologies for the inconvenience caused, we have forwarded your complaint to the concerned department, kindly allow us some time you issue will be resolved soon.
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                  R
                  RAJENDRA .park
                  Apr 27, 2021
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                  Address: vedavakkam village, maduranthakam

                  I am trying to take our business consignment, which is received at local office MM nagar since 24th Apr'21. But still it is not handed over. Office persons not picking my calls, they have just msg of driver. But last 2 days driver giving wrong information to reach at our company.

                  I have such a bad experience of your service.

                  Consignment no: 93810313
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  Safexpress customer support has been notified about the posted complaint.
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                  Apologies for the inconvenience caused, kindly share your contact details so that we can escalate the concern further.
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                    J
                    Janardan Salunkhe
                    Apr 21, 2021
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                    Resolved

                    Address: At POst - Shelkewadi, PO- kerewadi, Tal - Kavathe MAHANKAL, Diat Sangli

                    Dear Sir,
                    way bill no =92510106. I told that my bike and led TV were sent to bhatinda by your safe express but when I collected my luggage in bhatinda my screen of my led tv costing 45, 000 was completely broken, meanwhile I have suffered a lot However, I request you to take note of my loss and get my compensation, thank you.
                    Mr. Janardan Jalindar Salunkhe
                    Mob no - [protected]
                    Apr 21, 2021
                    Complaint marked as Resolved 
                    1)Consignee Name - Janardan Jalindar Salunkhe 2)Email Id [email protected] 3)Contract No - 7774968000 4)Damage Item - Panasonic Led Tv Model no TH43ES480DX 5)Value of Damaged Item - 40, 000₹ 6)Claim Amount - 40, 000₹
                    Safexpress customer support has been notified about the posted complaint.
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                      A
                      ahmadkhaawar
                      Apr 18, 2021
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                      Resolved

                      This is to inform you that I got consignment from Dr Reddys yesterday instead of 25 cases I got only 23 cases with 2 cases short.LR no. 92915713.

                      Regards
                      Ahmad khaawar
                      Mob no. - [protected]
                      [protected]@drreddys.com
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      Safexpress customer support has been notified about the posted complaint.
                      View replies
                      Apologies for the inconvenience caused, kindly share your contact details once again as they are not accessible to us.
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                        Varys
                        Apr 17, 2021
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                        Resolved

                        Address: Rajmahal , Mohanpur , Tripura ( West) - 799211

                        The front side of the door was found broken while packing on 06/04/2021 by the client name Babul Bhowmick and his contact details are -[protected] and I request a refund of the said material .
                        +1 photos
                        Aug 7, 2021
                        Complaint marked as Resolved 
                        Safexpress customer support has been notified about the posted complaint.
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                        Apologies for the inconvenience caused, kindly share your contact details and waybill number again so that we can assist you in a better way.
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                          P
                          Puresh Daily
                          Apr 14, 2021
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                          Resolved

                          This time my way bill no is 92534149. It was dispatched on 23/03/21 and as on today that is 14/04/21.. i am being told that it will be delivered. As a business owner, i have lost many orders as the consignment is packaging material.
                          Same thing has happened in last two shipments.
                          Aug 7, 2021
                          Complaint marked as Resolved 
                          Safexpress customer support has been notified about the posted complaint.
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                          Apologies for the inconvenience caused, kindly share your contact details so that we can assist you in a better way.
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                            A
                            Aurodeep
                            Apr 12, 2021
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                            Resolved

                            I have not received my luggage since 31st march 2021 booked at Hyderabad for Bhubaneswar delivery.

                            Aurodeep Kamal
                            Bhubaneswar
                            92922530
                            My mobile no. [protected]
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            Safexpress customer support has been notified about the posted complaint.
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                            Apologies for the inconvenience caused, kindly share your contact number as it is not visible above.
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                              S
                              sanjeeb26
                              from Bengaluru, Karnataka
                              Apr 10, 2021
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                              Waybill no[protected]
                              The item is received today and its damaged. Attaching the photo for your reference.
                              Complain no - 3OM[protected].

                              The item was mishandled, such a hard material broken.
                              After given complain too, there is no update actually no one cares seems. Bhagwan bharose raho bhai.. if item receved good u r lucky enough.

                              Any help in this?
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              Safexpress customer support has been notified about the posted complaint.
                              View replies
                              See the way and level of damage .. do you think safe express are professional couriers .. this was thrown from the truck while offloading or they just dump in the truck to make maximum transport.
                              The item is now unusable and non-repirable too

                              Damaged product received - No update after given complaint - Comment #3821613 - Image #0
                              Reply
                              Apologies for the inconvenience caused, kindly share your contact details and waybill number (as it is protected here) so that we can escalate your complaint to the concerned department.
                              Reply
                              sanjeeb26's [Complaint's author] reply, Apr 12, 2021
                              Waybill no - 92586147
                              Complain no - 3OM 2021 040 4000 308.
                              If this is also you can not see, please check [email protected] .. from [email protected]
                              Apologies for the inconvenience caused, we have forwarded your complaint to the concerned department, kindly allow us some time your issue will be resolved soon.
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                                Jonathanpektea
                                from Aizawl, Mizoram
                                Apr 8, 2021
                                Resolved
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                                Resolved

                                Excessive charging of shipping fees

                                Address: Meerut

                                I have placed order from SB Sports, Meerut, Uttar Pradesh on 6th april 2021. And the SB sports has booked Safexpress on 7th April 2021 to ship the consignment from Meerut to Aizawl, Mizoram . My consignment weight is only 10 Kgs and the charged weightby safexpress is 20 kg. The Problem is that Safexpress has charged Rs. 3529/- for such small item whose actual weight is only 10 kg. As i am from Aizawl, Mizoram i only came to know the charges...
                                +1 photos
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                                S
                                Sanjunair2007
                                Apr 4, 2021
                                Resolved
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                                Resolved

                                Way Bill No - 92460192 ( Transit Damage)

                                Address: Flat No-8, 2nd Floor, Hiranya Appartment Near Tulip bunglows, Surdhara circle, Thaltej, Ahmedabad Pin Code- 380054

                                My cooler's water Tank got broken from bottom durring Transit..Seems some heavy object fall on it..

                                Even after packing this Damaged Happen...
                                Kindly do some action. Even after paying u the entire amount such damage happened...

                                Regards
                                Sanju Nair
                                [protected]...
                                +4 photos
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                                Pravin22
                                Mar 28, 2021
                                Resolved
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                                Resolved

                                Address: Aurangabad

                                I was book my packages from guwahati to aurangabad bill no is 93915218 but a freez stand is missing when deliver that packages and iron box lockpad is also missing and broken that clips
                                +1 photos
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                Safexpress customer support has been notified about the posted complaint.
                                View replies
                                Apologies for the inconvenience caused, kindly share your contact number so that we can escalate your complaint to the concern department.
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                                Pravin22's [Complaint's author] reply, Mar 30, 2021
                                7972044859
                                We have forwarded your complaint to the concerned department, kindly allow us some time your issue will be resolved soon.
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                                  S
                                  Susanta nahak
                                  Mar 27, 2021
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                                  Resolved

                                  Address: Deheradun

                                  Not functioning of Invertor which was packed in wooden box, 02 steel boxes are damaged, damaged of almirah, damaged of Madhur of vehicle, part damaged of one steel box, and one link luck. I m send through safe express on 24 jun 2020. The account clerk Mr Deepak Kumar assuring me my claim will be Ed shortly since jun 2020 but till date there is not any action taken. My ID number is 85837466.
                                  +2 photos
                                  Aug 18, 2021
                                  Complaint marked as Resolved 
                                  Safexpress customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 03, 2021
                                  Safexpress Customer Care's response                                   Apologies for the inconvenience caused, kindly share your contact details so that we can assist you further.
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