[Resolved] Safexpress — grievance regarding wb no. 67523959

[Resolved] Safexpress — grievance regarding wb no. 67523959

A abhishekmarine from Mumbai, Maharashtra

Dear sir/madam, This is regarding the delay in delivery of my consignment and false information provided by support team. The consignment with wb no. 67523959 was sent from pune to be delivered to patna. Consignment left pune on 25.05.19 and was scheduled to be delivered on 29.05.19. As of today the consignment has not reached patna. I have been contacting tha support team on daily basis so as to enquire about the same and information given by them are not correct at all. Day before yesterday i was told that the consignment was in jharkhand and transit time is 12 hours and now 60 hours have passed, yesterday i was told consignment is in aurangabad (Bihar) and transit time is 4 hours, but till now i. E after 24 hours it has not yet reached patna. Seems like they don't have proper contact with the vehicle driver or no gps system to track the vehicle. These things are not expected by such a big reputed company like yours. I had some things planned which had to be cancelled due to delay in the delivery. I request you to please look into it on priority basis. Looking forward for your reply. +1 photos Was this information helpful? No (0) Yes (0)
Jul 5, 2019 Complaint marked as Resolved Safexpress customer support has been notified about the posted complaint. Verified Support Jun 03, 2019 Safexpress Customer Care's response Apologies for the inconvenience caused to you. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
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abhishekmarine

from Mumbai, Maharashtra

New update: on 1st june evening 4pm I was told that the consigment is in Ara (Bihar) and as per Google maps 2 hours is transit time to patna.. And now almost 9 hours have passed as i am writing this.. Still consignment not reached Patna.

Trisha Waghela

from Kolkata, West Bengal

Name- Trisha Waghela
I had requested a courier from Bangalore to IIM Shillong and the payment for the same was made online. However, your system does not reflect the payment made due to which my parcel is not getting delivered. I request you to kindly address this problem at the earliest.
Eway bill[protected]

Jitesh Laishangbam

from Delhi, Delhi

My consignment was arrived on 31st of May. But the consignment is not deliver yet. Please provide me delivery service phone number.