Safexpress Complaints & Reviews

Dear sir,

We have booked fabric bundles 11 no's to mum biharilal fashions from best corporation tirupur office on 11/12/18, and they have committed to deliver this good with on four working days, today we are 19/12/18 still the goods not deliver to the customer
Now the customer asking for discount due to this delay

Pls look in to this and arrange to deliver the good today before noon.

Way bill no: 64024746

Hi
I was searching for good companies to deliver my household stuff from tamil nadu (Neyveli) to rajasthan (Bikaner) and initially i thought agarwal packers and movers but they are like 3-4 times expensive than safexpress so i chose safexpress.
Now i called them for pickup and they told me that they will pickup @12pm so i waited. Now i was transferred so i had other formalities to complete but i waited for them. After one hour i started my work and continuously kept calling them. Sometimes they are delivering goods nearby sometimes they are coming in 15mjn and sometimes in 10mins.
After everything they came @6pm.
After going through lots of other trouble, that by the way wasn't worth extra 15k, i got my stuff to their office.
Now they didn't have packaging material.
But thank god i already packed very extra cautiously.
As a side note: please don't ask them for packing. Do you own packing.
Otherwise you will regret your whole life.
Anyways so after reaching rajasthan their office didn't call me. Their customer care helpline will never pickup your phone. Their address is not

I used your service for household goods transport from bangalore to meerut, a month and back. And i was very much disappointed to see the good in such a bad condition when they were delivered, half of them over opened.

But, the shocking part was, when i started unpacking, i realized, few goods were missing, it is so sad, that such a big company is responsible, and small household goods are missing as if the company is not keeping a check on their people. Who is responsible... Company or their staff...?

You won't believe, steel flasks, multiplug extension, and other few goods were missing.

Saint gobind india pvt ltd chennai had send us very important consignment vide lr no 60851160 dated 01 nov 2018 from chennai to leh but till date we have not receipt the said consignment after tracking online we found that same consignment reached srinagar on 17th nov 2018 and same is laying there. We have also booked one consignment through nicto from ludhiana to leh on same date ie 01 nov 2018 which we receipt yesterday. We contact your representative at srinagar but the response was very poor hope in future we will not book any item in safeexpress.

Regards
Prop
M/s rigdol construction co
Leh-ladakh

We used to send regular shipments through safexpress. From past sometime there services have been deteriorated beyond imagination. We booked a shipment from delhi to be delivered to hyderabad with docket number : 62856042 on 08/10/2018. Usually it take 7 days for shipment to be delivered to hyderabad. Safexpress portal shows that consignment reached hyderabad on 14/10/2018 but not delivered. It has been almost 39 days and the shipment has not been delivered. Their staff is not even bothered to tell client the reason why shipment has not been delivered. Shipment reached before purchase order lapse date to hyderabad and kept at safexpress warehouse without any reason.
Safexpress charges good amount for speedy deliveries ; claims they are fast. But this service is horrible.

Your personal does not know how to talk with customers. There is an urgent consignment which has come from bokaro to ahmdebad and the final delivery address is gandhinagar, and this person is not at all trying to help other than that he is just arguing. I have called him number of times but he does not pick the phone. I need some serious action against this person being not kind to the customer and total negative approach towards his working attitude. The consignment number is 55829743. This item is so urgent that our client has been waiting for these items for so many days now. I need this urgently.

Regards avinash

Safexpress agent call me on 20 oct 18 to deliver my consignment (Awb[protected] on 21st oct. When i agreed upon that... I also was available at the delivery site (Away from my home) well before the given time. Now on the day of delivery the safexpress agent ([protected]) blocks my number by saying that his delivery boy is not picking up his phone.

My full day wasted in waiting for his call so that i can be available when my household goods are being shifted to the new place. But my full day goes in vain because of safexpress agent neither picking up phone nor my goods are delivered.

What a customer can do if the agent of such a reputed company blocks the customer number.

My two cartoons was booked from tanuku, andra, on 5/10/2018 from safe press, today one person came to me for delivery but both cartoons' seel was broken, i check them there was lot of goods was missing, i told that person for that but he answered that this was not his responsibility and he will not get any remark on copy of gr, and took that goods. Behavior of that person name anil kumar was very bad. I have big market loss due to late so please make sure the delivery of goods as soon as possible, otherwise i have to go for other options. Thanks

My order awb no.[protected] today i received a sms regardimg delivery of my product but soon after 8:20pm its showing item is delivered, paytm app is showing me item is delivered but i haven't got any call from safexpress, i tried calling the delivery boy but his number is out of range all d time, does u value our time?
I m having all d screenshots how much i tried to call the delivery boy and i also havn't received any call from safexpress
Kindly solve my issue or else i have to take further necessary steps

I am sending some auto parts to fazilnagar (274401) from faridabad (121001) on 12.10.2018.
My way bill no. Is 61608619. (Door to door delivery)

After discuses with your executive of gorakhpur,
He is not agree to deliver my consignment on my place.
& he say if i want to receive on my place then you pay extra money.

Why am i pay extra money while my booking was door to door delivery and my place road root is very fine.

Safexpress way bill no 57526561 hose hold goods and bike of prakash vv booked on 30 sep 2018 from balasore to tinsukia. During receipt, new refrigerator in company packing found damged/broken, philips tv found one side broken. Lot of crockery items also found completely broken. Wind shield of bike found cracked and scratches in body... All of these complaints certified in front of delivery man. You are requested to take necessary action action process insurance claim at the earliest

Dear safexpress, my waybill number is 61710923. Day before yesterday i got my household items from safexpress here at gangtok. Fridge, washmachine and pc is completely damaged. I paid 1200 rs (Trivandrum) for loading and 300 here (Gangtok) for unloading. Here are some pics and videos of (Washing machine) damaged items. Please do the needful and let me know about it through email on this address 'mayank. [protected]@gmail.com'
With best wishes
Mayank

My waybill no. 625480 ; was booked from cochin to gaya on 28th sep 2018... The status is still showing in transit... Can't receive any information about my product that when it will be received by me. Plz do the needful and let me know when i'll receive my consingment.

Regards

Shubham shankar
Prop. : uma shankar enterprises
Mob : [protected]
Mail : shankar. [protected]@gmail.com

Dear sir, I'm deepa from Coimbatore 26.09.18 in received three bag from you but that was totally damaged in side food packet also fully taring how can I selling my product every time this same problems my material was damaged and broken bag above u r safeexpress sticker was sticking how can slove this problem
Thanks
S. Deepa
[protected]/[protected]

Sir,
My waybill no. 61738570.

This parcel contains very important promotional materials that had reach our customers at a committed time.

But mire than 25 days, still i'm not received my parcel, unable to talk to your customer complaint section,
Poor and worst response, not even get delivery office phone number.

I'm available at 24 hours at mentioned address, no chance of door lock, not reachable reasons.

I need my parcel on urgent basis.

Thanks

V. Durai murugan
Thiruvarur

[protected]

I am enclosing my waybill number with this. It was booked on 9 September 2018 from Ranchi to Tirupur but my baggage and boxes are not received till now. Now way bill number also not tracked by me, it shows that this was not correct and told to enter valid number. Please check and confirm this. My way bill number is 59162111. I have attached the invoice copy for your ready reference.

I have booked one consignment bangalore to tiruvannamalai and before booking i asked the total charges he said rs 800/- after booking they have charged rs3600/- without information and the receiver also returned the goods.
Final what we have received that amount it was shocked because they have charged rs5275/- so it shows how they misguided and fake information giving so i request to all don't use this transport and it's an humble request.
He is working in btm layout

I want to book my luggage itmes pathankot to jodhpur, my order no. is 59861745 but my box, purifier, and my scooty broken badly . who will responsible . when i talk Ur customer care they told me i am not responsible for it but nobody explain any information regarding luggage itmes its wrong. please take action. i will send ur all images and ur safe express voucher no body take signature during delivery

My consignment number is 62316502, which was booked from rajkot to bangalore on 01.09.2018. The consignment reached bangalore and we received a call it will reach our office address on 06.09.2018, we intimated that the material to be delivered at an alternate address, which was mistakenly not given by the consignor, which they told will get back. Today is 12th, we have not received the material. We are going through hell, with the way your company is handling the issue. We received a message on 08.09.2018, it has reached bangalore -31 hub. Since then the material is not able to reach my place. It is ridiculous of your people to give stupid reasons. Today i got a reason that the parcel length is longer than we knew, we came to know at the time of loading, hence we will dispatch the goods tomorrow. Tomorrow being ganesh chaturthi, we are quite sure that the material is not going to reach even tomorrow. It is still a harrowing experience which we are undergoing to get our material to our place. And the best part is none of our customer care executive, managers are capable to resolve the issue. They just leave it to be resolved by themselves. Pathetic experience...

Dear sir/madam,

I am nivedita shroti, booked two parcel waybill no.[protected] and 61780319. Waybill no.[protected] was bike booked for hub delivery on 31/08/2018, while other booked for home delivery on 01/09/2018 from guwahati.
For hub delivery, they booked for delivery up to nanital, but after enquiry from toll free number [protected], on 08/09/2018, they told to pick it from rurdapur as nanital is not hub.
For your knowledge, i am attaching receipt of both.
This kind of behaviour is not expected from company. Please do necessary action and deliver me my stuff on urgent basis.
Regards,
Nivedita shroti