Safexpress Complaints & Reviews

Safexpress agent call me on 20 oct 18 to deliver my consignment (Awb[protected] on 21st oct. When i agreed upon that... I also was available at the delivery site (Away from my home) well before the given time. Now on the day of delivery the safexpress agent ([protected]) blocks my number by saying that his delivery boy is not picking up his phone.

My full day wasted in waiting for his call so that i can be available when my household goods are being shifted to the new place. But my full day goes in vain because of safexpress agent neither picking up phone nor my goods are delivered.

What a customer can do if the agent of such a reputed company blocks the customer number.

My two cartoons was booked from tanuku, andra, on 5/10/2018 from safe press, today one person came to me for delivery but both cartoons' seel was broken, i check them there was lot of goods was missing, i told that person for that but he answered that this was not his responsibility and he will not get any remark on copy of gr, and took that goods. Behavior of that person name anil kumar was very bad. I have big market loss due to late so please make sure the delivery of goods as soon as possible, otherwise i have to go for other options. Thanks

My order awb no.[protected] today i received a sms regardimg delivery of my product but soon after 8:20pm its showing item is delivered, paytm app is showing me item is delivered but i haven't got any call from safexpress, i tried calling the delivery boy but his number is out of range all d time, does u value our time?
I m having all d screenshots how much i tried to call the delivery boy and i also havn't received any call from safexpress
Kindly solve my issue or else i have to take further necessary steps

I am sending some auto parts to fazilnagar (274401) from faridabad (121001) on 12.10.2018.
My way bill no. Is 61608619. (Door to door delivery)

After discuses with your executive of gorakhpur,
He is not agree to deliver my consignment on my place.
& he say if i want to receive on my place then you pay extra money.

Why am i pay extra money while my booking was door to door delivery and my place road root is very fine.

Safexpress way bill no 57526561 hose hold goods and bike of prakash vv booked on 30 sep 2018 from balasore to tinsukia. During receipt, new refrigerator in company packing found damged/broken, philips tv found one side broken. Lot of crockery items also found completely broken. Wind shield of bike found cracked and scratches in body... All of these complaints certified in front of delivery man. You are requested to take necessary action action process insurance claim at the earliest

Dear safexpress, my waybill number is 61710923. Day before yesterday i got my household items from safexpress here at gangtok. Fridge, washmachine and pc is completely damaged. I paid 1200 rs (Trivandrum) for loading and 300 here (Gangtok) for unloading. Here are some pics and videos of (Washing machine) damaged items. Please do the needful and let me know about it through email on this address 'mayank. [protected]@gmail.com'
With best wishes
Mayank

My waybill no. 625480 ; was booked from cochin to gaya on 28th sep 2018... The status is still showing in transit... Can't receive any information about my product that when it will be received by me. Plz do the needful and let me know when i'll receive my consingment.

Regards

Shubham shankar
Prop. : uma shankar enterprises
Mob : [protected]
Mail : shankar. [protected]@gmail.com

Dear sir, I'm deepa from Coimbatore 26.09.18 in received three bag from you but that was totally damaged in side food packet also fully taring how can I selling my product every time this same problems my material was damaged and broken bag above u r safeexpress sticker was sticking how can slove this problem
Thanks
S. Deepa
[protected]/[protected]

Sir,
My waybill no. 61738570.

This parcel contains very important promotional materials that had reach our customers at a committed time.

But mire than 25 days, still i'm not received my parcel, unable to talk to your customer complaint section,
Poor and worst response, not even get delivery office phone number.

I'm available at 24 hours at mentioned address, no chance of door lock, not reachable reasons.

I need my parcel on urgent basis.

Thanks

V. Durai murugan
Thiruvarur

[protected]

I am enclosing my waybill number with this. It was booked on 9 September 2018 from Ranchi to Tirupur but my baggage and boxes are not received till now. Now way bill number also not tracked by me, it shows that this was not correct and told to enter valid number. Please check and confirm this. My way bill number is 59162111. I have attached the invoice copy for your ready reference.

I have booked one consignment bangalore to tiruvannamalai and before booking i asked the total charges he said rs 800/- after booking they have charged rs3600/- without information and the receiver also returned the goods.
Final what we have received that amount it was shocked because they have charged rs5275/- so it shows how they misguided and fake information giving so i request to all don't use this transport and it's an humble request.
He is working in btm layout

I want to book my luggage itmes pathankot to jodhpur, my order no. is 59861745 but my box, purifier, and my scooty broken badly . who will responsible . when i talk Ur customer care they told me i am not responsible for it but nobody explain any information regarding luggage itmes its wrong. please take action. i will send ur all images and ur safe express voucher no body take signature during delivery

My consignment number is 62316502, which was booked from rajkot to bangalore on 01.09.2018. The consignment reached bangalore and we received a call it will reach our office address on 06.09.2018, we intimated that the material to be delivered at an alternate address, which was mistakenly not given by the consignor, which they told will get back. Today is 12th, we have not received the material. We are going through hell, with the way your company is handling the issue. We received a message on 08.09.2018, it has reached bangalore -31 hub. Since then the material is not able to reach my place. It is ridiculous of your people to give stupid reasons. Today i got a reason that the parcel length is longer than we knew, we came to know at the time of loading, hence we will dispatch the goods tomorrow. Tomorrow being ganesh chaturthi, we are quite sure that the material is not going to reach even tomorrow. It is still a harrowing experience which we are undergoing to get our material to our place. And the best part is none of our customer care executive, managers are capable to resolve the issue. They just leave it to be resolved by themselves. Pathetic experience...

Dear sir/madam,

I am nivedita shroti, booked two parcel waybill no.[protected] and 61780319. Waybill no.[protected] was bike booked for hub delivery on 31/08/2018, while other booked for home delivery on 01/09/2018 from guwahati.
For hub delivery, they booked for delivery up to nanital, but after enquiry from toll free number [protected], on 08/09/2018, they told to pick it from rurdapur as nanital is not hub.
For your knowledge, i am attaching receipt of both.
This kind of behaviour is not expected from company. Please do necessary action and deliver me my stuff on urgent basis.
Regards,
Nivedita shroti

I have contacted the safexpress service in my home town (Khammam-telangana) and the consignment was normal written notebooks for a weight of 30kgs the said amount per kg was 18-24 rupees from khmmam to delhi. I left to delhi and collected the package in delhi but at my home town the manager mr gurudu lenin collected 70 rupees per kg from my father.. Until my father notified this expensive charges i didnt know how much cheating service they r doing. I confronted him and then he said the money will be sent to ur account directly and took my account details and its been 5+ months nothing is done. This type of cheaters should be kept in bars. I[censored] have said the cost is 70 rupees per kg why would i sent through ur service. I already asked fedex and they were ready to send 59kgs for 2200 rupees but here i have been charged too heavy and been cheated by them. Look at the packaging its worse than ever.

Way bill no details : 55841916

Our LR no is 61253723 .These material were booked from nagpur on 29/08/2018.When we called our local agent mr. hukam singh (Alwar)which contact no. is [protected].
he told me that your material has arrived on 02/09/2018.
But even after calling me repeatedly, he has not yet reached the material.This has happned many times before but we stayed calm.I'm going to have a hamstring.
So I request you please take a action about it.

An employee of safexpress krishna gopal sarkar of logistics branch located in khatkhati, karbi anglong is a man of criminal character. How can you all appoint such a man with criminal character. He physically as well as verbally assaulted me and my mother on thursday evening i. E 30th of august, 2018. He even threatened us that we would kill us by putting goons after us if we complain against him. This is a very serious matter. I want the person to be terminated from his service as well as he should be put behind bars for physically and verbally assaulting a woman.

My luggage was shipped from Mohali to Allahabad with AWB 61682809. On receiving my luggage, I found that the cycle front mudguard is missing, speedometer wire is broken and sensor is missing, crankset cover is damaged, microwave front glass door is broken to pieces and microwave body has been dented at many places. I had trust in your company name and approached you for luggage shipment. I was even assured that the luggage will not be damaged at all. But the condition of my luggage here has really surprised me. The person who came to deliver the luggage is also aware of the damage of luggage. I have even written in the receipt that I have received damaged goods. I have also sent you email in this regard on 26 Aug 18 but no one has contacted me till now.

I request you to pay the amount to make good the damages.

My way Bill no 59038468 was supposed to be delivered on 27 August in Pune but it is still in guwhati. I called numerous times regarding this to safe express customer care and Everytime I was provided with false information and fake hopes. Service is not at all setisfactory. And customer satisfaction is 0 as still now my problem is not resolved. I need quick solution as my experiences are increasing due to the late delivery and I want penalties for further delay.

Dear sir,

Ref: 61176645 / 17.08.2018 from jalandhar to chennai.
With reference to the above shipment, we have been advised by our supplier sidhu leather that the cargo will be deliver towards on wenesday 22.08.2018 and we contact the local chennai safe express office and they also inform that the carco will be door deliver 22.08.2018 or by latest 23.08.2018

To day morning we contacted chennai safe express office[protected] and they informed that carco arrived chennai. We requested them as we will take the delivery in person and ask them to deduct the door delivery charges rs 500 /- but they refused

Kindly look in this mater and advise us

Mater most argent i waiting for your response.

Thanks and regards

Arul

Sahara leathers (India)
Old no.33, new no. 58. 8 th cross street,
Shenoy nagar west, ch - 600 030.