Safexpress Complaints & Reviews

Sir we r from reddy timber mart kurnool abdhrapradesh
A company from 1951
We regularly get material from other states.
My client booked material from indore. To know the status of delivery of material my office sales manager called to safe express branch at kurnool.
Mr dessaaii way of talking to my person was very very rude. He literally warning our manager not to call any more if material is available we will despatch. This is a very rude behavior of the concern manager to talk to a customer in this way. Make sure that it will not repeat the same.

Product we send to rourkela waybill no.80539993 is not delivered its already over one month there is no response from there. So, please check that product delivery to the address given in waybill. The product we sent gi pipes is water purpose of department of water resources government of odisha. It is urgent in the site, so please consider this complaint and thanking you.

We book two consignment from jorhat, assam safexpress one for karnal-hariyana, and one for mahesana-gujarat. But your jorhat - assam safexpress make mistake and mahesana-gujarat consignment reach karnal - hariyana and karnal-hariyana consignment reach mahesana-gujarat. Both consignment exchange each others. After this issue no further action do from safexpress. Please make action and send both consignment at right location.
Waybill no. For mahesana-gujarat[protected]
Waybill no. For karnal-hariyana[protected]

Dear team,

The material is not received yet. It is over than 1 month still, it is showing in only arrived position once it gets undelivered.

May i know why it is on your hub?

Way bill[protected]

And this one what is this the short compliant are rarely to solve. So we have to write all the story in 350 characters that you will take action to resolve it.

Okk no problem i will tell you whole story hope it will resolve as soon as possible.

So this lr number dispatched on oct and still it not dispatched from bangulure to mumbai.

Myself ellapu venkata rao booked my bike as23f 8433 transported from visakhapatnam to kolkata on 02/11/19. Bill no.62491112
After receiving my bike at barrackpore.. I found it is very badly damaged from rightside of my bike during transportation. Bike doom is damaged, side signal lights damaged, battery cover is damaged, silencer damaged, handle is bend, petrol tank is dented.

Way bill no.[protected]

The product is lying at dhanbad for past 5 days and the delivery location is around 50km.

Mr. Sandeep contact number - [protected] from past 3 days he is saying we will deliver material tomorrow. I don't know when tomorrow will come.
What kind of service are you providing. Just delaying it saying we will deliver. Don't even know how to talk with customers-height o[censored]nprofessionalism.

Also why you gave the toll-free numbers on your website when it's not working and the one which is working, from the past 3 days no one is picking the call.

Please provide me a solution to it asap.

Way bill no.[protected]

The product is lying at dhanbad for past 5 days and the delivery location is around 50km.

Mr. Sandeep contact number - [protected] from past 3 days he is saying we will deliver material tomorrow. I don't know when tomorrow will come.
What kind of service are you providing. Just delaying it saying we will deliver. Don't even know how to talk with customers-height o[censored]nprofessionalism.

Also why you gave the toll-free numbers on your website when it's not working and the one which is working, from the past 3 days no one is picking the call.

Please provide me solution to it asap.

Sir,

This is to inform you that our material (10 no.'s grinding wheels) booked at mumbai on dated[protected] to the address 'sri satya agencies, d. No.4-7-7/12/303, navya global apartment, raghavendra nagar, nacharam, hyderabad-500076, mobile:[protected]. But till now the material was not sent by your people. We have visited several times to safe express nacharam branch. They says that your material was in another branch and you have to contact these nos [protected], [protected], [protected], [protected]. But these four pepole are not lifting the phone since 4 days. One time one person lifted the phone on 11/11/2019 and says that the material will be delivered tomorrow and taken my mobile no also. But till now the material was not sent.
Hence we request you to please send immediately our material.

P sateesh bhanu
Sri satya agencies
Mobile [protected]
[protected]

Dear sir waybill no.[protected]th oct 19) this parcel still not delivered.. More parcel back to back coming but still not delivered 1st parcel sir i have call customer care: [protected] only one time pik call after that no bobody picking call.. This parcel in your purnia, bihar branch contact no. [protected] but not picking fone i send also watusp but not any response sir pls help us.. Next parcel way will no. 81765462 and 81567899 after that more will come for same address but our first consignment still not delivered sir help asap

Hi Safexpress,
My waybill number is 65683399.I received my shipment today to Bangalore and found out the induction is completely damaged. Attaching the pictures of damaged induction. It appears the box was very brutally handled as the top of the induction is made up of very hard material. It can't be broken in a easy drop. I need immediate action.

Sir,
My order docket id is[protected]. My shipment has reached jammu since[protected] and is not delivered till date. Regardless of several calls, the jammu safeexpress consingment team is making excuses, due to which my business has been on a halt. So, i urge you to kindly look into the matter and solve my problem by today itself.

Regards
Maninder singh
Kukreja enterprises
Jammu

I had booked my household from rangpo sikkim on 25/08/2019 for delivery in dhanbad district. My household wad delivered after more than 1 month and during delivery i was found that my matrezz not received which i had complaint to them but till today i had not received my matrezz by dhanbad branch.
Your service is very worsted regarding delivery and luggage

Hi my waybill no. Is 80645084. I had booked my material from cochin to gaya bt the current status of material showing on your website that it is stuck at your bangalore centre from last 3 days. Sir if i didn't get my material before deepawali then i'll be suffering a huge loss as those material are seasonal and are sold only in deepawali. Sir it's a kind request to you to make arrangements for quick delivery of my material. As i'm your regular customer and using your service from past 2 years i request you to kindly made quick delivery of my material.

Regards
Shubham shankar
Proprietor: uma shankar enterprises.

Dear company people,
My package is still undelivered. I had 4pk to deliver from iit guwahati to begusarai, bihar but after 10 days safe express people in begusarai telling i got only 3 pk and 1 pk is missing. I called 3 to 4 times to safe express begusarai people regarding this issue but still i didnt get any assurence of delivery.
Way bill no. 80610865
If i will not get any reponse from your side then i will lodge fir against your company as well as will do complain in iit guwahati adminstration to block your entery in the campus. This is the careless behavior of safe express people. I had precious things in the package.

Dear sir,
We are from pl. A motors firm dindigul in tamilnadu. Yesterday we received one consignment from safe express. Lr number is[protected]Part num 48200m82p10 value 38422) but we received 72322m55ka0 value 1220. Always they delivery all consignment late only. This time wrong part received amount also very high safe express delivery boy was irresponsible answer only giving

Self had tele-contacted safexpress representative from gurgaon, mr. Ankit[protected] to shift my motorcycle (Gj01lx2109 - royal enfield classic 350cc) from gurgaon to chennai. Mr. Ankit had informed the rate for transportation and asked to pay advance of rs. 6, 500, which self paid using google pay on 01.10.2019. Further safeexpress team lifted the bike from my friend's place in gurgaon on 04.10.2019 aroung 10 pm.

On requesting the receipt mr. Ankit said that they don't issue any receipt as the consignment has been forwarded by a trailer consisting of various materials. Now it has been 14 days and till date self has not received the bike. Mr. Ankit is picking up the calls but he is not confirming the date or time on which self shall receive the bike. As their is no receipt available self is not even able to track where exactly my bike is. Due to non receipt of bike, self is facing quite some trouble in this new city of chennai.

Request you to please help out in delivering my bike as self is not able to track it. Also certain actions need to be taken against mr. Ankit as this seems to be a clear case of negligence and no invoice billing. Further if the bike is not found then it becomes a case of theft too for which self need full refund of bike's market cost.

Party - safexpress logistics
Party person - mr. Ankit - [protected]

Motorcycle no.: - gj01lx2109
Motorcycle name - royal enfield classic 350cc (Black color)

Kindly help out.

-------- Original Message --------

Subject: Re: REG : 67439034 [ ORGANIC SATTVA == ORGANIC SATTVA ]
Date: [protected]:51
From: [protected]@alpanel.in
To: [censored]anshu Kumar
Cc: abhimanyu.[protected]@gmail.com, Kishore Kulkarni, Amit Choudhary, Manoj Kumar, Anil Kumar Jha, Purnia, Praveen David, Ramashraya Singh, MD ABU FAYAQUE, Rakesh Sharma, Ajay Khanna, Contactus

Hi Team,

It appears none of you are bothered to respond.

We need resolution for same.

We have the spoilt material still in our warehouse.

Appreciate swift resolution.

Thanks

[censored]anshu Kumar

On[protected]:17, [censored]anshu Kumar wrote:

Hi Team,
It has been over 45 days since the issue raised with SafexPress, however there has been no satisfactory response/resolution.
Please respond and resolve the issue by this Friday 11th October 2019. We have patiently waited for the resolution.

Failing to which we will be forced to lodge a compliant to Consumer Forum.
Appreciate your swift acknowledgement and resolution.
Thanks & Regards
[censored]anshu Kumar
Mob No: [protected]


On Thursday, August 29, 2019, 04:47:41 PM GMT+5:30, [censored]anshu Kumar wrote:


Hi Team,

Appreciate your acknowledgement and further steps towards this damaged consignment over AWB# 67439034 .

Without this we will be unable to accept the material in this condition.


Thanks
[censored]anshu kumar
[protected]

Sent from Yahoo Mail on Android

On Thu, Aug 29, 2019 at 14:58, Abhimanyu Jha
wrote:

Dear Team,
As per discussion with Mr David, we are keeping the damaged stock and writing in POD receipt that all the bags (62 nos.) Has been received in damaged condition. This is a food material and the stock received was wet from inside and fungus has developed on the same with very pungent smell eminating.
The total value of stock is 325500/- . I am attaching few stock pics with fungus for your reference.
As is very clear from the mail chain below, that your team itself received the stock in this condition in Pune and it is totally responsibility of Safex to bear the same.
Request you to process our damages on a priority basis and release our claim.

Regards,
Abhimanyu Jha
Organic Sattva


On Thu, Aug 29, 2019, 2:21 PM Kishore Kulkarni wrote:
Dear sir,

Please confirm next course of action, Cnee is not ready to accept the material..
as material got damaged and caught Fungus
our vehicle is still standing @ cnee end. find attachment ...

Dear Lily mam,
As discussed, kindly receive material with remark

Details are as.
WB NO INV NO REMARK BK BR BK DT PO. NO / P.MODE DLV TYPE VOG PKGS D.PKGS A PKG A. WT A.DATE E-WAY BILL EXP DT L.DAYS CONSIGNOR NAME CONSIGNEE NAME
67439034 SEND FOR DELV. TODAY RECD.PKGS.IN.BAD.CONDITON PURNIA-01 24-Aug-19 Paid Scheduled 325500 62 0 62 615 29-Aug-19 0 ORGANIC SATTVA ORGANIC SATTVA
Thanks & Regards,
KISHORKUMAR KULKARNI
[protected]
[protected][protected][protected][protected]
Safexpress Private Limited
Gat No. 354 A&B | Old Mumbai-Pune NH-4 |
Village sate|Vadgaon Maval|Pune-Maharastra-412106|
[protected][protected][protected][protected]
On 8/29/2019 1:49 PM, Kishore Kulkarni wrote:
Dear sir,

Please confirm next course of action, Cnee is not ready to accept the material..
as material got damaged and caught Fungus
our vehicle is still standing @ cnee end.

Details are as.
WB NO INV NO REMARK BK BR BK DT PO. NO / P.MODE DLV TYPE VOG PKGS D.PKGS A PKG A. WT A.DATE E-WAY BILL EXP DT L.DAYS CONSIGNOR NAME CONSIGNEE NAME
67439034 SEND FOR DELV. TODAY RECD.PKGS.IN.BAD.CONDITON PURNIA-01 24-Aug-19 Paid Scheduled 325500 62 0 62 615 29-Aug-19 0 ORGANIC SATTVA ORGANIC SATTVA

Thanks & Regards,
KISHORKUMAR KULKARNI
[protected]
[protected][protected][protected][protected]
Safexpress Private Limited
Gat No. 354 A&B | Old Mumbai-Pune NH-4 |
Village sate|Vadgaon Maval|Pune-Maharastra-412106|
[protected][protected][protected][protected]

-------- Forwarded Message --------
Subject: REG : 67439034 [ ORGANIC SATTVA == ORGANIC SATTVA ]
Date: Thu, 29 Aug 2019 12:39:51 +0530
From: Kishore Kulkarni
To: [protected]@safexpress.com, anil.[protected]@safexpress.com
CC: Praveen David, Ramashraya Singh, MD ABU FAYAQUE, Rakesh Sharma, Ajay Khanna

Dear sir,

This is for your kind information, today we have received some pkgs of subjected shipment in rusty condition as per attachment.
same has send for delivery today ... recipient may denied to accept it.. kindly have a word with concern..

Details are as.
WB NO INV NO REMARK BK BR BK DT PO. NO / P.MODE DLV TYPE VOG PKGS D.PKGS A PKG A. WT A.DATE E-WAY BILL EXP DT L.DAYS CONSIGNOR NAME CONSIGNEE NAME
67439034 SEND FOR DELV. TODAY RECD.PKGS.IN.BAD.CONDITON PURNIA-01 24-Aug-19 Paid Scheduled 325500 62 0 62 615 29-Aug-19 0 ORGANIC SATTVA ORGANIC SATTVA

Thanks & Regards,
KISHORKUMAR KULKARNI
[protected]
[protected][protected][protected][protected]
Safexpress Private Limited
Gat No. 354 A&B | Old Mumbai-Pune NH-4 |
Village sate|Vadgaon Maval|Pune-Maharastra-412106|
[protected][protected][protected][protected]

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Hi, I am Shailendra Kumar. My words are going in a bad way for your logistic service. I have experience worst service ever from a logistic company. My consignment has been arrived to the destination (Jhansi) on 07/10/2019 at 12:44:00, but it is still not delivered. when I have called so mANY TIMEs to your local hub center in Jhansi. The person who addressing the customer on phone he did not replied me once. next day I called again and ask about my consignment he said, '' we did not receive your any consignment with the name of Shailendra kumar. I gave my waybill no. then he agreed and said we will send it. After few hours i again called him and asked for the same now he responded rudely and cut the phone. Still I am waiting for my consignment. The person whom I

I sent 30 cartoons total via consignment no 64082459, 64082460, 64042461dated 1st october from dhanbad to agra. The party receiving the item has complained that the items in all 30 cartons are more or less damaged and unfit to use.
The total value of goods transferred is rs 135042. The consignment was opened in front of safex executive. The receiving party mentioned on the receiving pad about damaged goods.
Kindly resolve the monetary loss issue for me. All boxes product has been damaged due to mishandling during transport. Can not upload pic of all cartons so uploading pic of one.

I have booked 2 consignments of material with docket number : 67523160 dtd 14/08/2019 to minda distribution & services ltd. And another docket number 67523325 dtd 06/09/2019 to mandira marketing ltd.. However material was wrongly delivered to each one of them as material of mandira marketing ltd got deliverd to minda distribution and material of minda distribution got delivered to mandira marketing ltd.