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Safexpress Complaints & Reviews

3.6
Updated: Jan 4, 2026
Complaints 1087
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723
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Safexpress reviews & complaints page 41

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E
EigiPunsi
from Mohali, Punjab
Jul 25, 2018
Resolved
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Resolved

I booked my bike along with helmet from trivandrum to srinagar on 09 jul 18 vide waybill no.57741107. The bike was delivered on 23 jul 18. The helmet is not yet delivered. The helmet is of red colour make vega. It was supposed to be with the bike. So, i request you to take necessary steps to get my helmet delivered as soon as possible. Hoping to get my missing helmet at the earliest.
Sep 3, 2018
Complaint marked as Resolved 
Safexpress customer support has been notified about the posted complaint.
Verified Support
Jul 25, 2018
Safexpress Customer Care's response
Apologies for the inconvenience caused to you. Our customer service expert was trying to reach you on the consignor contact number as per our system entry-[protected], number is switched off and on mentioned consignee contact :[protected], no one is picking up the calls. Please provide us an alternate number to reach you.
Contact me on this no.[protected]
or [protected].
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    N
    nageshk.fvl
    from Bhubaneshwar, Odisha
    Jul 24, 2018
    Resolved
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    Resolved

    Address: Khordha, Odisha, 751019

    I have been booked the House Hold Consignment with Safe express on 14th from Jabalpur to Bhubaneshwar with Way Bill Number '55809781'.

    On 17th July my Consignment was reached to Bhubaneshwar safe Express HUB today is 24th July where 7 days already left but till now no response for delivery.

    Every I personally taken follow up with centralized Customer care and Local team of Bhubaneshwar HUB but no one given right commitment every call was answered will deliver tomorrow morning, i am waiting when they will come out from Darkness when was that morning my consignment will deliver
    Regards,
    Nagesh Kamath B
    Way Bill 55809781
    Sep 4, 2018
    Complaint marked as Resolved 
    Safexpress customer support has been notified about the posted complaint.
    Verified Support
    Jul 25, 2018
    Safexpress Customer Care's response
    Apologies for the inconvenience caused to you. We are escalating your complaint to the concerned department . Our representative will get back to you soon.
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      R
      rpl telecom
      from Gurgaon, Haryana
      Jul 23, 2018
      Resolved
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      Resolved

      received short material

      Address: Faridabad, Haryana, 121004

      Dear sir, my self deepak vohra propriter for rpl telecom d931, chawla colony, ballabgarh. Received short material dt 6/7/18 in lr no 60809767.250gms @ 800 as i have informed the driver and note given on the paper till the time no action done even no reply received. The amount of claim is rs 200 please remberse my said amount.
      Thanks & regards
      Rpl telecom
      D931, chawla colony,
      Ballabgarh
      [protected]...
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      R
      RAJA700
      from Chennai, Tamil Nadu
      Jul 22, 2018
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      Address: Chennai, Tamil Nadu
      Website: www.safexpress.com

      They are making fake recruitment ads and scheduling interviews.Once reached up there, they convincing us to take up a paid course in logistics channel to get job like that.They are selling jobs not at all a professional logistics company.Just a money robbers.To convince the interviewers to get paid up, they having a institute called 'safeducate'.Its purpose to beg the candidates for money.So beware of it before going for an interview.
      Safexpress customer support has been notified about the posted complaint.
      I have sent 2 cartons full of luggage weighing 20 kgs from NEW DELHI to Warangal. It has been more than 10 days and the consignment has not reached. the service provider is purposely avoiding my calls.
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        S
        Sakshithakur1
        from Dharmapuri, Tamil Nadu
        Jul 19, 2018
        Resolved
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        Resolved

        Stuffs are missing from my box I received..
        When I receive box it was same as the box I sent like tapped with Safex tape but my hand bag-caprese peach colored, Bajaj press white colour and few cosmetics product are missing from the box
        This is really unexpected n disappointing that a brand like Safex all this [censored] is happening... I m using this service for 2nd time.. I trusted your brand that's why took service again but unfortunately.. have to face this problem
        Bad part is people are cascading the action no immediate action is happening.
        My waybill no.[protected]
        I Already registered complaint nothing is happening from your side
        Kindly resolve my issue else ll post on every possible social media page n portals... Hope to get response asap
        Aug 20, 2018
        Complaint marked as Resolved 
        Safexpress customer support has been notified about the posted complaint.
        Verified Support
        Jul 20, 2018
        Safexpress Customer Care's response
        Apologies for the inconvenience caused to you. We are escalating the complaint to the concerned department. Our representative will get back to you soon.
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          D
          Dr.Srikant Kumar Padhy
          from Noida, Uttar Pradesh
          Jul 13, 2018
          Resolved
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          Resolved

          Address: New Delhi, Delhi, 110049

          From Delhi my two 20 kg boxes were picked up by safeexpress courier on 30 the June 2018. They promised tht I ll get it delivered in 7 days tht is by 7 th july. It's already 14 days. I tried calling their customer number multiple times. They picked once. They r saying the Bhubaneswar branch has received on 6 th july. After tht no details known. I needed tht box urgently. I had my certificates in that. I wanted before 10 th to appear in an interview. But this type of service harassed customer.
          Aug 18, 2018
          Complaint marked as Resolved 
          Safexpress customer support has been notified about the posted complaint.
          Verified Support
          Jul 14, 2018
          Safexpress Customer Care's response
          Apologies for the inconvenience caused to you. Please help us with your waybill number and contact details to assist you further.
          I booked easy to move option of safexpress to send my household items and clothes. However, all my items are damaged as if the box was drenched. To be particular my induction top was broken. Despite following all the instructions and packing it in the original box. I want my refund.
          1 was booked my product from jalandhar to Mansa, on 12 July consignment number 58108655 still today on date 18 July I did not get, if in Local have taking 6 days then how much for inter state, very poor Service .
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            P
            Pjakka
            from Bengaluru, Karnataka
            Jul 11, 2018
            Resolved
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            Address: Mumbai City, Maharashtra, 4600076

            There was 6 carton boxes to be delivered from Mumbai to Bangalore. According to the company they should have covered the six boxes with a plastic layering, which was not done. And also one of the box, had almost torn. My clothes inside it could have fallen out. Very irresponsible way of handling. Did not fulfill what was promised. Very irritated and unhappy with the response.
            Aug 16, 2018
            Complaint marked as Resolved 
            Safexpress customer support has been notified about the posted complaint.
            Verified Support
            Jul 11, 2018
            Safexpress Customer Care's response
            Apologies for the inconvenience caused to you. Please help us with your waybill number and contact details to assist you further.
            Dear sir,
            I have received a consignment waybill number[protected] dated on 18th July through your's Deoghar branch.Deliver person demands for extra money for home delivery.i have denai for extra money and toke to Deoghar branch manager Mr Ritesh but he is also supported for extra charges for home delivery and misbehaving.do needful.
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              S
              Sehgal Sanjeev
              from Bengaluru, Karnataka
              Jul 5, 2018
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              Resolved

              Address: New Delhi, Delhi

              This is to inform you but i had booked a parcel from 2 box from panipat to bangalore vide above said way bill number which i received broken and we mentioned on the backside of the paper of delivery in presence of the delivery boy that we have received the package totally distroyed. Then i mail the matter to the office at ambala (Haryana). I received a call from there office at delhi that we will not pay anything to you because you have not done insurance of the material. When i booked a parcel at panipat i had shown the new aquagard ro to mr vikas who booked the parcel, he gave insurances that we will deliver the parcel safety to your door step and put one striker to handle with care on both box. On demand of the office i send the bill also but now mr. Umesh head in charge of claim at delhi refused to pay any claim
              There was a call from area manager that you are nowingly book parcel from our transport and then claim for the same, but if i do so they should deliver the parcel safety and without demage. On the other hand i think they do these things nowingly and demage the parcel.in this regard you are requested to kindly take appropriate action and solve the matter. Regards
              Aug 15, 2018
              Complaint marked as Resolved 
              Safexpress customer support has been notified about the posted complaint.
              Verified Support
              Jul 06, 2018
              Safexpress Customer Care's response
              Apologies for the inconvenience caused to you. We are escalating your complaint to the concerned department. Our representative will get back to you shortly.
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                S
                Sanjita Nongthombam
                from Bhubaneshwar, Odisha
                Jul 4, 2018
                Resolved
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                Resolved

                Website: Safeexpress

                The safeexpress guy came and collect my parcel on june 2nd and till now i haven’t recieve my parcel, its already a month, i tried to connect with them and they didn’t respond back, this is not fair, i trusted them that this is the best company for parcelling my stuff😣! I tried to get connect with them, and i tried to be patient but this is too much, i have waited tried to be patient but i cannot anymore
                Aug 14, 2018
                Complaint marked as Resolved 
                Safexpress customer support has been notified about the posted complaint.
                Verified Support
                Jul 05, 2018
                Safexpress Customer Care's response
                Apologies for the inconvenience caused. Please help us with your waybill number and contact details to assist you further.
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                  M
                  mgbrothers
                  from Hyderabad, Telangana
                  Jul 2, 2018
                  Resolved
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                  Resolved

                  Address: Nellore, Andhra Pradesh, 524321
                  Website: [email protected]

                  My Consignment LR no: 55896182 was sent to Jamshedpur from nellore AP throug safexpress on 11/04/2018 and was not delivered till now and there is no response from the Safexpress people
                  Aug 17, 2018
                  Complaint marked as Resolved 
                  Safexpress customer support has been notified about the posted complaint.
                  Jul 02, 2018
                  Updated by mgbrothers
                  my Phone no:[protected] and [protected]
                  Verified Support
                  Jul 17, 2018
                  Safexpress Customer Care's response
                  Apologies for the delay and inconvenience caused to you. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
                  Aug 17, 2018
                  Updated by mgbrothers
                  how much time will you people take to solve the issue ????

                  no update till now...
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                    H
                    humanresource.nbgroup
                    from Mumbai, Maharashtra
                    Jul 2, 2018
                    Resolved
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                    Resolved

                    We are from meena zarda udyod pvt. Ltd., bhubaneswar, odisha. We want to register the complaint that since our last two parcels (Waybill no[protected] &[protected], firstly we are not receiving the parcel too late. And secondly your company people are not delivering the parcel in the booked address. Instead, we have to collect the parcel from your office.

                    This is very pathetic condition for a courier company like you. We are not getting our parcel in time and again we are spending time and money to collect our parcel from your office.

                    If this is the situation, give me one good reason why should we go for your company for future necessities.
                    Aug 2, 2018
                    Complaint marked as Resolved 
                    Safexpress customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 02, 2018
                    Safexpress Customer Care's response
                    Please accept our sincere apologies. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
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                      V
                      Vembadiyan
                      from Anandpur Sahib, Punjab
                      Jun 29, 2018
                      Resolved
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                      Resolved

                      Address: 625001

                      I am a customer of safe express, i am serving in indian army, i have booked my house hold items my duty station pathankot to my home station madurai. I received my booked items at madurai my box and bike stand and indicator items is damaged so i was complain to droping person written to my bill but don't action till now, so i was complain raise through online so pl take suitable action.
                      Aug 13, 2018
                      Complaint marked as Resolved 
                      Safexpress customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 29, 2018
                      Safexpress Customer Care's response
                      Apologies for the inconvenience caused to you. Please help us with your waybill number and contact details to assist you further.
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                        M
                        mahesh kumman
                        from Chennai, Tamil Nadu
                        Jun 28, 2018
                        Resolved
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                        Resolved

                        Address: 560026

                        Dear sir/madam

                        I have received shortage product which our company has couriered me and the courier boy did not gave me any kind of air way bill or supply bill to me, he took a sing from me and forced me to pick the courier form another place instead of drooping the courier to my home so please rectify this and courier which i have received is not matching to my invoice bill
                        Callahan number :-[protected]
                        Aug 6, 2018
                        Complaint marked as Resolved 
                        Safexpress customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 29, 2018
                        Safexpress Customer Care's response
                        Apologies for the inconvenience caused to you. Please help us with your waybill number and contact details to assist you further.
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                          A
                          All metal Reed
                          from Dhamtari, Chhattisgarh
                          Jun 28, 2018
                          Resolved
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                          Resolved

                          Address: Ahmedabad, Gujarat, 79

                          Our customer booked the material from secunderabad through safexpress dated20/06/18
                          Docket no[protected]
                          We pooja enterprises — odhav - ahmedabad
                          Our customer booked the material on 20/6/18 but still till dated 28/6/18 we are not received the material

                          Tuesday 26/6/18 your people came at our factory (Pooja enterprises) for the deliver the material, but the tempo people only give the document, he forget the material

                          So its too late, after paid extra amount in your comapny compare to transport
                          Its a shame fool for your company
                          Aug 11, 2018
                          Complaint marked as Resolved 
                          Safexpress customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 28, 2018
                          Safexpress Customer Care's response
                          Apologies for the inconvenience caused to you. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
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                            S
                            Shreya Barbarwar
                            from Raipur, Chhattisgarh
                            Jun 21, 2018
                            Resolved
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                            Resolved

                            Address: 560064

                            I reached out to safe express representative arun in bangalore to get my items packed and shipped from bangalore to durg. He had helped me 3 weeks ago in sending my household items to durg. However when i reached out to him a couple of times more, he said that he would come for pickup on saturday but he didn't show up since 3 weeks. This is creating mistrust and hatred in my mind because of the irresponsible behaviour and fake promises. Please pay immediate attention to this issue.
                            Jul 23, 2018
                            Complaint marked as Resolved 
                            Safexpress customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 22, 2018
                            Safexpress Customer Care's response
                            Apologies for the inconvenience caused to you. Please help us with your contact details and waybill number to assist you further.
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                              sepack18
                              from Mannarakkat, Kerala
                              Jun 21, 2018
                              Resolved
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                              Resolved

                              Address: Ernakulam, Kerala, ​683562

                              60824653

                              Shipping date jun 4, 2018
                              Arrived jun 10, 2018

                              Till now the said consignment not delivered. The parcel's concerned driver called me to deliver the goods after office time and i strongly said the consignment must be delivered within 5 pm, our office time. But not taking seriously. What kind of service you are providing, is this a part-time job for you.
                              Jul 27, 2018
                              Complaint marked as Resolved 
                              Safexpress customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 22, 2018
                              Safexpress Customer Care's response
                              We are sorry to hear that. We are escalating your matter to the concerned department to resolve it asap.
                              Dear safexpress,
                              My self v Balamurali Krishna working in mankind pharma LTD in Kavali
                              Regards your workers are supply late delivery, box damage as well as damage the box by rat, shot delivery, change the boxes so I will complaint to my company and photos are attached respond to...
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                                D
                                debalinag
                                from Mumbai, Maharashtra
                                Jun 20, 2018
                                Resolved
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                                Resolved

                                Address: Mumbai City, Maharashtra, 400050

                                Waybill number[protected]
                                First, safexpress delivers baggage with open and missing items. And then after a lot of harrasment safexpress finally agrees to pay me some amount. And then delivers the check to some different address. Is safexpress good for anything or just knows how to harass people. Even after sending so many emails i didn't get a single response. Please look into the matter as soon as possible!!
                                Jul 21, 2018
                                Complaint marked as Resolved 
                                Safexpress customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 20, 2018
                                Safexpress Customer Care's response
                                Apologies for the inconvenience caused. Our representative was trying to reach you on [protected] which was updated in the system but there is no response. Kindly provide alternate contact number to reach you.
                                7 pieces nighty short and packing damage. Burdwan branch owner behavior too much misbehaving, pls return my product or my complaint police.
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                                  shabnam rana
                                  from Mumbai, Maharashtra
                                  Jun 19, 2018
                                  Resolved
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                                  Resolved

                                  Address: 480553

                                  Safe express!!

                                  We are not happy with your services. We were promised that your product will be delivered safely at your destination but this is not happend. We received the box in a breakable condition it had a lots of dents.
                                  Plz look into these matter and make sure such problems won't happen in future otherwise you lose the trust o[censored]r customers.
                                  Jul 20, 2018
                                  Complaint marked as Resolved 
                                  Safexpress customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 19, 2018
                                  Safexpress Customer Care's response
                                  Apologies for the inconvenience caused to you. Please help us with your waybill number and contact details to assist you further.
                                  Dear sir,
                                  I am Nitin working as a Dsm in glenmark company, my colleague Mr vijay has nor received his consignment till date even EDD date is 13/06/08,
                                  LR number is 60515414,

                                  Kindly do the needful on urgent basis, if consignment not deliver today i will complaint in my companies distribution department regarding safexpress negligence
                                  We have send material form Bharat forge Ltd Pune to Hyderabad with proper seal but material received in damaged condition .refer photo copies for your reference Kindly take Intimidate action
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                                    shabnam rana
                                    from Mumbai, Maharashtra
                                    Jun 19, 2018
                                    Resolved
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                                    Resolved

                                    Address: Chhindwara, Madhya Pradesh, 480553

                                    Safe express!!

                                    We are not happy with your services. We were promised that your product will be delivered safely at your destination but this is not happend. We received the box in a breakable condition it had a lots of dents.
                                    E are not happy with your services. We were promised that your product will be delivered safely at your destination but this is not happend. We received the box in a breakable condition it had a lots of dents.
                                    Plz look into these matter and make sure such problems won't happen in future otherwise you lose the trust o[censored]r customers.
                                    Jul 21, 2018
                                    Complaint marked as Resolved 
                                    Safexpress customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jun 19, 2018
                                    Safexpress Customer Care's response
                                    Apologies for the inconvenience caused to you. Please help us with your waybill number and contact details to assist you further.
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                                      hemant ingle
                                      from Pune, Maharashtra
                                      Jun 18, 2018
                                      Resolved
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                                      Resolved

                                      Address: Nashik, Maharashtra, 422005

                                      To whomever I am writing twice time the delivery guy doesn't giving door step delivery, very rudely and manner less talking. Also saying that Company not giving money for us to delivery for door step delivery. He argue every time he comes to our store. So please take any serious action. It doesn't suit for your brand image service.
                                      Way bill no[protected]
                                      Manager Hemant Ingle
                                      Zudio Trent Ltd.
                                      [protected]
                                      Jul 21, 2018
                                      Complaint marked as Resolved 
                                      Safexpress customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jun 19, 2018
                                      Safexpress Customer Care's response
                                      Please accept our sincere apologies. We are escalating your complaint to the concerned department to resolve it asap.
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