Safexpress Complaints & Reviews

I had booked three sony led tv via way bill no 64454114 from mumbai to dehradun. When i received the parcel at dehradun it was found that one of 43 inch sony tv screen was completely damaged during the transit period from mumbai to dehradun. As i'm defence employee my colleagues suggest this courier service for transportation of my tv as they already use their service for transporting their tv and they told this courier service will take care of your item perfectly and u need not to worry but when i received my package i m highly disappointed by your service as your service damage my tv screen completely and it causes a problem for me now if this is the case how i recommend ur courier service to my other colleagues if appropriate action is not taken against my complaint and my damage will not reimburse to me as soon as possible so that i will purchase a new tv for me. Hope ur reputed company will take appropriate action as soon as possible and reimburse the damage occur to my tv screen. Waiting a gud response from your reputed company

Dear sir/madam,

With reference to the consignment no. 64955812 is booked on 1st april 2019 from shivpuri to mangalore, when i follow-up with safe express customer care today they were informing still there is no update on this consignment this was kept on hold at booking branch so i asked them what is the reason of holding this consignment, they don't have proper reason.

Please look into this, we required the consignment urgently.

Regards,
Harshith
Medorganics india private limited, mangalore

There was a shipment booked on 23rd from hll trivandrum to changanacherry (Nova pharmaceuticals) pod # 66489660 items: blood bags. Which was urgently shipped through you and it was not dispatched till today 25/3/19.
Kindly look in to this matter and do the needful at the earliest. Since its blood bag please prioritize as top urgent.

Thanks nova pharma

I had booked my consignment through safe exp amritsar for trivandrum on 26 dec 18. But in trivandrum i received damaged consignment. When approached to trivendrum safe exp, he told please approach to amritsar where you had booked your consignment. When approached to amritsar, mr vikash rep of safe exp told that your complain has been lodged but so far he is not able to tell my complain progress. Now i guess my complain had not been lodge. Plese tell me what to do further otherwise i will go to consumer court.

This is with regards to lr no. 64844327 which was dispatched from varanasi to anamanapudi gudivada. Material is not yet reached to destination city. Even after informing urgency support from safe express team is very poor, when we follow-up for the consignment daily we are getting a different-different story. Today i personally went to local delivery branch they are informing vehicle was undergone some major breakdown & they don't have the exact update when it will reach and where it reached. So i requested them to transfer to some other vehicle and arrange for immediate delivery..

I am rajeev, on 22 feb 2019 i had despatched my goods with way bill number 64919397. I also got sms confirmation regarding the pick up. The goods was to be transported from srinagar to hyderabad for which safe express claims 8 days. But till date the goods didn't reach hyderabad. When enquired with safe express customer executive he has no information regarding the consignment. This kind of dishonest and inefficient service should be corrected.

We had booked one machine from cijen pharma machinery pvt. Ltd., ahmedabad on 02.03.2019 vide lr no. 63956115. Though the machine has reached bhubaneswar early morning, it was not delivered today in spite of repeated telephonic request to the bbsr local office. The urgency of booking by your transport service is not being understood by the persons concerned at your bhubaneswar office taking things lightly which will hamper the reputation of smart quick delivery system of your company. The charges to pay as applicable is rs.4871.00 plus tps totaling rs.5226.00 although your online booking charges are about rs.3500.00. Kindly look in to the matter and instruct to deliver the consignment at the earliest.

Dear concern,

This is with regards to lr no. 64955762 which was dispatched from shivpuri to mangalore. Material is not yet reached to destination city. Even after informing urgency support from safe express team is very poor, when we follow-up for the consignment daily we are getting a different-different story. Today i personally went to local delivery branch they are informing vehicle was undergone some major breakdown & they don't have the exact update when it will reach and where it reached. So i requested them to transfer to some other vehicle and arrange for immediate delivery they are denying for that. This lr is consists of one of core api for our manufacturing purpose without that we cannot start production.

Due to poor support and unavailability of material we are losing approx rs.[protected] per day manpower cost. Whom we should blame for that loss...??

Kindly look into the mater.

Regards,
Harshith suvarna
Executive-supply chain
Medorganics india private limited, mangalore

Dear sir,

I shipped 3 consignment from gorakhpur up
Bilty no. 65505817, 65505816, 65505815 to delhi nansons overseas all the product has been received damage and short and they have given notes that none of the product is in returnable condtion.

I want to claim my money to safex on urgent bsis.

All the packed were opened and stolen 60% of the items.

Wb no[protected].
My bike has been transported from pune to bongaigaon on 5th feb, 2019.
It reached nearest hub guwahati on 12th feb. It reached has been showing in transit from early mornings (12:30am) of 13thfeb. For crossing hardly 200 km it is taking 2+days. Tried contacting customer care but there is no satisfactory answer at all. I need explanation and accurate status of my consignment. Expected delivery date was 13th of feb

Hi

We placed a shipment pickup request on 31st january which got delivered on 5th feb. Since, i was out of town my friend's father received the shipment and placed it on my flat.

Yesterday, i reached back to bangalore and checked the condition of the carton which was completely torn from the side and bottom (Attaching the images of the received packets).

There are a lot of items missing from the box including few of them which we can recall properly :
1. Hard disk
2. Clothes including (3 sarees and 4 suits) which nearly costed us ~30k
3. Food items (Dry fruits nearly 7-8 packets)
4. Kitchen utensils (Including pan etc)
5. Gift boxes

Carefully noticing the box was torn off deliberately from the sides and bottom. It appeared like whatever items were easily accessible was taken without disturbing the upper part of the box.

There cannot be any incident where things were fallen from the box as it is very clear items were stolen deliberately without disturbing the upper and lower deck of the box.

I booked my trunk (100kg) online from bikaner to jammu on 27 jan 19 and i was informed charges 1982/- but pickup boy charged me 2124/- which i paid through online mode. Even after paying extra i was happy that my shipment will be delivered safely as per company's name but my expectation gone when i see my trunk was damaged. It looks that it was thrown from truck so it got damaged badly. Who will repay for my damage. That much may be expected from indian railways because they charges approximately 500/- for same trunk for which you charged 2124/-.

I write to bring in your notice that a consignment was booked from ghaziabad to kancheepuram dtd. 21/01/2019 via safexpress bilty / lr no 63943280
The materials in the consignment was damaged totally and was not in the conditon to use. All was all due to mishandling at the time of transit.
The amount of goods damaged is for rs.164294.00.
Kindly take the necessary action and conpensate for our loss as soon as posible.

Complaint number com[protected] plz update

Sir,

I booked my house hold items through safe express on 16 nov 18 from srinagar to mumbai way bill no 62982129. When i received delivery of items i found that maximum items are found damaged. I already mentioned in receipt. After that i call many safe express staf[censored]pto area manager but today no one attend call and gave suitable reply. I never seen such type of service in this field it's wrostest wrost service. If possible please refund my damage items amount (Rs 10, 000).

Thanks

I have transferred from jaipur to bangalore and as such booked safexpress to move some of my books and clothes. They will just contact you at the time of booking afterwards my things have reached bangalore but they are yet to deliver, and when you call them they would just say that some other person will deliver... It is really disgusting... They dont have an active toll free number, it is most of the time busy or will disconnect on its own... On their site no help provided and its not even secure...

Sir,
There is a packing company that goes with the name "safexpress logistics" similar to the orignal safexpress company name. When i tried to search for safexpress service, unfortunately the details of this company with a similar name showed up. They said the luggage would reach in 10 days... That was 1st of january... Today is 17th. Everyday i call, its the same story... It will be loaded soon, it will reach soon. I have never in my life talked to a person so persistent on lying shamelessly. There is still no sign of my luggage. I have my exams coming up next month but all my books are missing at the moment. M extremely anxious, scared and frustrated. My future is in jeopardy. I am afraid that it is a fraud company. I have no idea what they have done to my luggage. And i have no way of tracking it down. Is this the way to do business, lying and cheating innocent people.? What might me worth less books to them are my most precious handwritten notes and books that are priceless. Its a helpless situation for me. Please help me.

Sir,
I decided to send my parcel through safexpress service. That was 1st jan and today is already10th jan. Unfortunately i have still not gotten my parcels tracking number. I have no way of finding out where has my parcel reached. I have been calling the office everyday, asking for my tracking number but they shamelessly postpone it everytime. I am worried and extremely frustrated. The parcel contains my life long personal notes and books. They are priceless to me. I plead you to please do something
Consignment no. Is 1507
It was supposed to reach tinsukia, assam from delhi

I ordered some sarees from surat and it was sent through safexpress. It has been 5 days and when i am tracking the shipment it always says that it is a wrong bill number as the waybill no. Is 64840649. I am uploading photo of the receipt as a proof of delivering for the shipment. Kindly go through this problem, since nobody is responding for this. Please take an action for this.

I booked my bike with safexpress service on 25 dec 2018 from mangalore to pune and at the time of booking they promised i will get this in 3working days. From next day onwards i was trying to check the status of my booking and found waybill number is wrong then i called to safexpress guy, he said on 26th evening it will dispatched but again 27th, 28th and 29th same status and when i call him, they are saying same statement again and again.

I am really afraid, will i get my bike or not? Did i choose wrong service?

Could you please help to get my bike?

Waybill no : 64021293
My contact number : [protected]
Bike number : ka 19 eu 6125

Dear sir,

My shipping bill number is :64094845 i am the receiver my name is kshitij shah.

This complaint is regarding one of your employe name balram bishnoi from jaipur.

I have brought certain products from woodenstreet mumbai, items gets shipped from jaipur. Employe from wooden street shared and hand written challan of safeexpress shipping bill number given above ship date 27th dec 2018 and when i checked with mr balram who is your employe, he also confirmed that my shipment left on 27th dec 2018 but actual fact is it has been picked up on 29th dec 2018 and will leave on 30th dec 2018 as information avilable on your website. My concern is that why safexpress is supporting his customers lies and being part of it. Helping them making wrong date challan. Why company is not behaving professional. This is not right i demand an explaintion my email address is [protected]@yahoo.com. I hope this issue should be solved it’s for company’s and country’s reputation.

Thanking you

Kshitij shah