[Resolved]  Safexpress — inordinate delay in delivery of consignment

I booked the services of safexpress from bangalore to ntpc barh on 15/06/2019. Provided all the necessary details, the correct address and paid extra for safextension service.

Till now the consignment has not been delivered because safexpress has a faulty pin code record in place.

I have provided the correct pin code of the destination address - ntpc barh (Attached screenshot at proof) and explained it to them on the day my consignment was booked - as the person who came to collect the consignment has also mention bihar sharif, when i told him that's a wrong place, he said that it doesn't matter and to stay assured my consignment would be delivered - and since then i have called multiple times explaining the situation. Yet the consignment has been dispatched to bihar sharif which is the wrong destination.

They know that they are going on the wrong address. The ground team (For delivery) knows it must come to barh and yet they have still made no attempt to deliver my consignment.

I have called the safexpress helpline number on a daily basis and have explained my problem to 4-5 different customer care executives to no avail.
They keep my call on hold for 10-10 minutes on end and always promise to call me back with a solution within 2 hours but they never do.

My experience with safexpress has been absolutely horrible. They take no responsibility and have no proper customer service and chain of command in place. There is no possible way of escalating an issue with them.

Kindly help me!!!