Safexpress Complaints & Reviews

Hi,
Recently i got a black box of mine parceled from your service, the destiantion of the product being meerut. The courier was parceled from ahmednagar maharashtra and was recieved by me here in meerut. When i received my courier the box was completely damaged and when i tried calling your representative who collected this box did not respond at all. I am really angry and did not expected such service from your end. Pathetic service by your end. And i want you to reply me back as soon as possible and resolve my issue i am also attaching some of the pics of broken box.

Hi Sir
I am Salil srivastava, working in Dr. Reddy's Pharma company.My company sent me an important consignment which I suppose to receive on 18th of July at my Jhansi address however my shipment is lying at Jhansi W/H of Safeexpress.On above matter I have spoken with Mr Sandeep Dwivedi on his Mo No [protected] twice.On first call He asked me to wait till 2 PM, So I waited till 4 PM.Then I called him again & asked him again but call was picked up by some other guy & He asked me to pick my shipment from his company W/H & he was very rude at that time.I said OK I agreed with him but when I asked about the transportation charges, He said that is your lookout.
Kindly look into this matter & resolve it asap.

*Tracking I'd-* 85902453

*Regards*
Salil Srivastava
[protected]

All the below points regarding waybill no. 86382618 safe express hazaribag office.

1.) hazaribag safe express office service is not good my order reached hazaribag district on 03/07/2020 he delayed 14 days (Almost half a month).
2.) my order not delivered my home address. I am pickup my order 10km (Away from my home address) highway road.
3.) my order is free delivery but the delivery person asking delivery charges (Hazaribag office no. [protected], [protected], delivery person name vishal, mobile no. [protected])

Note: next time never book my order with safe express service.

Please refer way bill number 83960331. I have transported my good through safexpress from trivandrum to new delhi on above mentioned wb number booked on date 26 june 2020 and reached new delhi on 7 july 2020. Iam a defence personnel and on transfer i had to do this. Very dissapointed with your service. I booked on safexpress thinking that they are the best. My washing machine, one bucket, and a deewan coat damaged on transit. Washing machine suffered the biggest. It is not working and dont know what to do right now. I will move through proper legal channel if your response is not satisfactory. Photographs are attached below for your ready reference. I need immediate claim for this. Really dissapointed for what has happened. I also mentioned the same on your receipt copy and returned to your representative. Please refer that also. Awaiting immediate response and solution.

Consignment Note[protected]
Two packets of personal belongings were sent to my daughter from Kakinada to Banglore on 10.07.2020. The packets were delivered on 16.07.2020(A/N). The packets received were in properly packed condition which does not give suspicious to the receiver that some items can be stolen from the packets but after opening of the both the packets, it is found there are many valuable items including food items are missing from the packets. My daughter got married recently and some useful day to day items were sent in packets. The details of missing from 1st Packet mainly are 2 no of new Bombay dyeing double bedsheets, Spoon set, Frying pan, Makeup set purchased for marriage and from 2nd Packet are mainly food home made items of 10 varieties. The cost of lost items will be around Rs 10, 000/-.
We are using your courier service for past 5 years without any complain. But this time surprisingly I lost valuables which is really very very strange. In order to maintain your reputation, this should be investigated and necessary action should be taken to the satisfaction of customers otherwise we will loose confidence to avail your service in future. Pl recover the items from the culprits and give strict punishment under intimation to me. Pl also see whether I can be compensated for lost valuables. Thanks
B Hari Shankar, DGM(F&A), OIL INDIA Ltd, Kakinada

Hello,
I had used your service to courier my belongings from college to my home. There was 3 cartons and 1 suitcase that i was supposed to receive. I received my cartons but someone else's suitcase. Your representative told me he would get the suitcase exchanged immediately. But there has been absolutely nothing done from your side. Neither have you been picking up my calls, nor calling me back nor is this representative of your picking up my calls/ replying to my messages. My waybill number is 81131738

Dear sir,
Your service very bad and i check my materials deliver date on 10/07/2020 but till now not deliver so please take necessary action to deliver my materials. So try to deliver my material on time i facing so many issue. My tracking id[protected] and my connect number - [protected]

Sir,
Kindly request you please take necessary action about subject of this complaint timely, because i am served in central government so my granted leave will be completed soon.
My bill pay number is 81916441 and luggage despatched on 14 june 2020.
Now 1month completed from dispatched date to today.
I am complaint raised at your side and concerned branches but no action taken to till date.
So i request you take action inmdiately.
My next step is filed rti on your service/company.

Denying to do door pickup with the intention of making extra commission but when i refused they were rigid and i had to cancel this shipment. They then repeadidly called and then misbehaving with the helper who helped in packaging a day before when the shipment was supposed to leave. They refused to give him his salary and fired him from the job with the allegations that he had taken commission and box cost money from me which he did not. Please look into this matter as this is grave sin to deny someone of his salary in these difficult times. I will be happy to oblige in case you want my testament.

I booked 2 packets of personal belongings from kakinada to banglore vide waybill no 81815289. Though i delivered the items on 7th july but waybill issued on 10th july.

While tracking the packets, i found those are shipped on 11th july and destination is showing coimbatore in stead of banglore. When i pointed this wrong despatch to your kakinada staff, he is keeping quite and not lifting my phone. Pl look in to and inform the status on priority in my mobile [protected].
Thanks
B hari shankar

Dear sir,

We have received the item (Chair massager), but some parts is broken,
So asap on priority, our resolved the enquery
Wway bill 83712695

Respected Sir,
I am G Somaiah, my luggage despatched from Alwar, Rajasthan to Atchyuthapuram, Kuchinapudi, Guntur, Andhrapradesh-522262. Total 04 boxes (03xTin boxes, 01xCartoon Box, big size).

But I received 03xTin boxes only, another 01xbox not received as on date.

I am raised complaint s through customer care, Alwar Branch Manager,

But No action found, take necessary action timely

My package with waybill number 83811815 from coimbatore to rajahmundry booked on 29/06/2020 not yet delivered to us. It reached destination address on 04/07/2020 itself. No communication from the local branch person and there is no proper response from customer care executives. It is very difficult to find a responsible person to deal with the issue.

Greeting from vkml books
Let me know the status of lr no[protected]. May i know the reason for delay.

Dear Concern,

Have a nice day..

This is to bring into your notice that I've used your service to deliver my package from Jorhat to Kakinada on[protected] and I paid the delivery charges at the time of registration. But what happened here is, the person who came to deliver my package is telling me to pay the payment to receive the package as the invoice says is to be paid at the time delivery, and they are not giving the package.
Now the thing is it's been nearly one month and I've not received my belongings yet try to sort this out as soon as possible for my convenience.
I' m looking forward for an immediate response from your side as it's getting delay day by day.
Please find the below attached invoice for your reference.
Feel free to contact for any doubts on below sign
Kindly do the needful.

D.Berachah Andy
D.no-19-2-6,
Police line street, Bank pets,
Kakinada, East Godavari District,
Andhra Pradesh 533001
Contact Number - +[protected]

With reference to the attachment we would like to raise our concern about undelivered material.

A ape the tracking details the material reached barnala on[protected] but it is undelivered till date.

We have also tried to reach barnala office but one number shared is not reachable and another number is saying it is not the number of barnala safexpress office.

Kindly look into the matter and do the needful at the earliest.

Regards
Ashish jha
[protected]

My waybill no: 86033202, i already raised complaints enq[protected], enq[protected], enq[protected], enq[protected] none of this complaints got any response from your side, why do you guys even keep complaint portal then at your official website, from jalandhar (26jun 2020) to hyd warehouse (30, jun 2020) my package reached in 5 days, its been more then 5 days you kept my package in warehouse and not delivered yet, what the hell...

Booked on 25.06.2020 from yelhanka, bangalore, way bill no: — 85858435. Arrived destination kolkata on 29.06.2020. But the said consignment/s has not yet been delivered at my residence. Contacted your call center/ central help line but no such assurance they could percolate to me.in routing details on your website, you will notice so many messages which does not give any intimation by which date the said consignment/s will be delivered. Since i am a consumer, without lodging any state level judicial complaint for recevery of financial losses, i would request your good office kindly inform me about the status of the delivery of the aforesaid consignment/s immediately, since i urgently need the said delivery against way bill no — 85858435. I am submitting my details hereunder —
Receiver — deba prasad pramanik
Address: — 7a jayasree nagar,
Po: — dakshineswar, kolkata — 700076
E mail id — [protected]@yahoo.co.in
Mobile no — [protected] / [protected]

We received the parcel of solar street lights today, 3 lights are damaged during the transportation, 86204714 is bill number..
Value 5880*3 =17640

We received the parcel of solar street lights today, 3 lights are damaged during the transportation, 86204714 is bill number..