Samsung India Complaints & Reviews

Respected Sir/Madam

Very fraud scheme offered by Samsung in which i had won blue tooth during DIWALI scheme on scratch card but not yet received my blue tooth asking and contacting several times to dealer from where i had purchased the phone, no positive reply came and every time same thing repeated that we will let u know or re mail us the copy o[censored]r bill and scratch card coupon i had mailed it very next day but failure msg came after 7-8 days again resended the mail failure msg came after 2 days, did again and again, i contacted to ssk the samsung store in more mall thane they told me to resend the mail i did and then told me to contact with MR GAURAV BHORASKAR who is the head as ssk dealers told to me, he told me i will let u know what happened o[censored]r blue tooth but same again after calling for 4-5 times he didn't picked my call and after 5 days he told me that ur not eligible for the offer as u had not sended the copy of file to samsung and where not picking up the call but i[censored] had not received my documents copy then y where u contacting me is the first thing and even though if contacting and my phone was switch off i had given the alternate no. it is never switch off, but i had attached the copy below when and how many times i had sended the mail of copy and reminded them abt my blue tooth just taking granted or else shall i go to consumer court, its very poor service gn by ssk dealers and samsung company, plz revert back asap and do the needful for the same

RESERVE BANK OF INDIA
6, SANSAND MARG-
NEW DELHI- 110 001 INDIA.
Ref: RBI/EST/678/A08
Cdd: 2024/6028/14/311
Swift Codes: CVALESVVXXX
Payment file: RBI/Ben/009.
Email : [protected]@outlook.com

Dear Beneficiary,
Greetings to you from the customer service representative Reserve Bank Of India Delhi branch.
This is to inform you that your respond has...

Samsung LED Half screen black display just after 1 year 4 months Hello, I purchased Samsung 40 Inch LED TV Model Number : UA40F5100ARLXL, Serial Number : MQWM3PBD400046L for Rs 50000 on 15 AUG 2013 from Chandra Traders, a Samsung dealer in Velachery Chennai. It worked fine for 1 year and 4 months and then on 1st Feb 2015 just after only 4 months after warranty expired, it developed a problem of dark screen in the bottom half of the display screen. I called Samsung service Complain Number :[protected]. Mr.Sukumar, a technician from Samsung came to my house for sorting out the issue. After going through the television set, he has suggested to replace the panel at a cost of Rs 22033.. It is just 1 year and 4 months after I bought the TV for Rs 50, 000 and now it is worth nothing. It is a product defect and certainly Samsung should take responsibility for the screen. On this above context, I am requesting / appealing to SAMSUNG ELECTRONICS to take up this as very special / exceptional case and replace the PANEL at minimum cost as it is just 1 year old TV. It is my expectation from you, to look into this and show a way out, to solve the issue cordially so that the customer satisfaction is highly appreciated. It is very hurting when it happens to the loyal customer of Samsung (Account No – [protected]). I have also purchased other products of Samsung. • Refrigerator – model No : RT29HAJYASA/TL • Washing machine – WA62H4000HD/TL • Air Conditioner – AR24FC2UAEBNNA I am writing this mail with lots of hope and a proper judgement from SAMSUNG side. Yours sincerely, Arumugam [protected]

I had purchased a Samsung fridge Model no. RT33HDJSLALX/TL Sl. No. 030E4PAF501074M of 321 liters capacity on dated 03.07.2014 from M/s Rajasthan Electronics, Banswara. From day one it is giving cooling adjustment problem. After lot of complaint to the dealer and the customer care two times the mechanic came and attended but the problem was not resolved. After lot of follow-up and putting complaint on Samsung consumer complaint portal on dt. 17.09.2014 the sensor was changed and was told that to observe at least one month and if it is not resolved than further action will be taken. We are again and again trying to contact the service center but they are not responding and trying to avoid attending the complaint. At the time of changing it was also told that we will increase 6 months warrantee period and will give in writing but neither the problem has been resolved nor guarantee / warrantee has been extended.They are not being able to identify the actual problem. Here I want to inform you that I am working in Trinetra Cement Ltd. and we use to purchase lot of electronic items for our unit, if the quality of service is not good and prompt how we as a corporate sector will convince to purchase the Samsung brand items. All ready 6 months have passed please take immediate corrective action at your end and inform me. If it is not being resolved amicably, I have no option to go for legal action. The company like Samsung should take proper care of their customers and resolve the manufacturing defects immediately. SURESH CHANDRA JAIN Contact no is [protected]

this is the nth time im compalining about faulty handset samsung galaxy s5 which was hanging very nest day its being bought now the phone switches off and i am not able to make any call. i have shown to service centre phone is under warranty. i want immediate replacement

to many adverts while a person is busy on the net while reading television updates in comes the adverts its very annoying if we want to watch adverts or promotions we dont need a phone for that really this is very bad and irritating cant you do something about this nonsense

I HAVE ALREADY MENTIONED PROBLEM REGARDING SAMSUNG GALAXY S5 THE DAY IT WAS BOUGHT I AM HAVING PROBLEM. ACCORDING TO YOUR CALL I WENT TO SERVICE CENTRE THEY SAID ITS SWITCHING OFF COZ OF PROBLEM WITH AIRTEL SIM, I HAVE CHANGED THE SIM PROBLEM STILL PERSISTS.IF YOU CANT HELP WHATS THE POINT IN COMPALAINING.I THINK I WILL BETTER TAKE THIS TO HIGHERE AUTHORITIES TAKE THE MATTER LEGALLY. REALLY DISAPPOINTING BOTH SAMSUNG PHONES AND YOUR SERVICE, HENCEFORTH I SHOULD INFORM THE CUSTOMERS NOT TO BUY ANY SAMSUNG MOBILE

Hi sir, My samsung a/c number is [protected]. My husband name is S.Rengaraja. Mobile - [protected], [protected] I have a samsung 1.5 ton split A/C purchased on April 2012. Last one week I got less cooling. So I booked for a/c service on 31.01.15. On Monday service man came to our home for service, at the time my parents were in home. He simply saw the a/c and didn’t do any service, but he said coolant was leaked need to refill for that I need to take indoor unit for service. I will come tomorrow to collect that. Then he charged 300rs since we have 50% offers in service charge and he said will reduce in tomorrow’s bill. Then once I come home my parents informed this, and I got a doubt that when we shift to the current home packers & movers uninstalled and installed the a/c. That time coolant was leaked. I have raised a complaint to Samsung, and then Service man came and refilled the coolant. He didn’t take it to service center. Today he came with two other guys. I asked this to that guy suddenly he replied it is repeated problem so we need to take this to service center. I replied that it is not a repeated problem. Before 2.5 years only we got this problem, now for only one week we are getting less cool. So you please service the a/c, after that also no cooling then we will call you for another service. But he didn’t accept at all. He was stubborn to collect the indoor unit and outdoor unit. We couldn’t do anything. So we allowed him to take a/c (indoor and outdoor units). Once he uninstalled the a/c we followed them. They came by bajaj load auto, and in that already 4 a/c (indoor and outdoor unit) was there. After 3 hours, one guy called from service center and informed that coil was worst and coolant also lost, so total amount is 6, 500. If you are okay we will do the service or else we will leave it as it is. We are in the critical situation. I am sure that they planned this already so that only they forced us to collect both indoor and outdoor unit. Till now I didn’t get bad experience with Samsung service. We have more Samsung products in our home. One LED TV, one LCD TV and 2 smart phones (Galaxy note2 & Grand neo) too. Kindly help me in this situation and give me the good solution. Thanks, N.Anusha,

To all the recipients of this email: Please be informed. The issue has not been resolved for more than 1 month (request for replacement of the defective, display and old 2013 TV model sold through cheating). So now, i demand for the Refund of the full amount within 3 - 4 working days after the receipt of this email. Otherwise, I am going to file a cheating and fraud case against both Adishwar's and Samsung for selling 2013 display model in the showroom, when asked for Joyplus latest model. It is a clear case of cheat and fraud. I confirm the latest tv was available at the time of purchase, but i have been cheated and sold the old 2013 model which was kept in display at Adishwar's Jayangar showroom. Regards, Nagaraj Advocate Mob: [protected] On Tue, Feb 3, 2015 at 5:48 PM, Jayanagar Adishwar <[protected]@adishwarindia.com> wrote: [protected] Forwarded message[protected] From: Dhananjay H <dhananjay.[protected]@samsung.com> Date: Sat, Jan 24, 2015 at 9:27 AM Subject: Re: Re: Fwd: REPLACEMENT- UA32 F5100- JNR-57646- [protected], CUST ID -[protected] To: Venkateswara Reddy M <venkat.[protected]@samsung.com>, [protected]@adishwarindia.com, "Ajit B. N" <ajit.[protected]@samsung.com> Cc: UMAR SHARIEFF <umar.[protected]@samsung.com>, SYED M A <ma.[protected]@partner.samsung.com>, Praveen Kumar M N <praveen.[protected]@samsung.com>, [protected]@adishwarindia.com, [protected]@adishwarindia.com Ok Venkat. ---Original Message--- Sender : Venkateswara Reddy M Date : 2015/01/24 08:56 (GMT+05:30) Subject : Re: Fwd: REPLACEMENT- UA32 F5100- JNR-57646- [protected], CUST ID -[protected] Dear Dhanunjay, The below call has been assigned to R-logic, please look into the same. Thanks & Regards, M. Venkateswara Reddy +91-[protected] ------- Original Message ------- Sender : Service Adishwar<[protected]@adishwarindia.com> Date : Jan 23, 2015 18:37 (GMT+05:30) Title : Fwd: REPLACEMENT- UA32 F5100- JNR-57646- [protected], CUST ID -[protected] Dear sir, Please find here with Jayanagar showroom FPD customer details for your kind reference and immediate resolution Customer Name : Mr. ARUN CN Customer Mobile no : [protected] Date Of Purchase :[protected] Model No. : UA 32 F 5100 Billing Branch : JAYANAGAR Nature Of Complaint : NOT WORKING Complaint no / Demo NO :[protected]- CUST ID- [protected] Remarks : Customer wants immediate resolution. . Thanks & Regards, S.RAMACHANDRA RAO. Adishwar Service Division #211, 12th main, lakshmidevi nagar main road, 3 rd Phase, Peenya Industrial Area Bengaluru - 560 058. [protected] [protected] Forwarded message[protected] From: Jayanagar Adishwar Date: Fri, 23 Jan 2015 17:54:07 +0530 Subject: REPLACEMENT To: Purushotham B K, Service Adishwar, Sumesh S *Dear Sir* *This is regarding the replacement of the led which has been replaced once and again the same problem is been occur so kindly look into this and clear as the customer is rude for the same reason, the details are mention below* * Brand Model Num Cust Code Rco* *Samsung UA32F5100ARLXL JNR[protected]* *Adishwar Electro World # 428, Singiri Arcade* *40th Cross, 9th Main Jayanagar 5th Block Bangalore- [protected]/51/52* "Don't sweat the little things and lose sight of the big picture. Stay passionate and celebrate even the small successes." -- --- Thanks & Regards, Adishwar Service Division #211, 12th main, lakshmidevi nagar main road, 3 rd Phase, Peenya Industrial Area Bengaluru - 560 058. e-mail : [protected]@adishwarindia.com [protected] -- Adishwar Electro World # 428, Singiri Arcade 40th Cross, 9th Main Jayanagar 5th Block Bangalore- 560041 [protected]/51/52 “Don’t sweat the little things and lose sight of the big picture. Stay passionate and celebrate even the small successes.”

I bought a Samsung Duos handset from Reliance Digital Store at Lake Mall, Kolkata on 12th July, 2014. After using for few months (4months), I started facing trouble. As days passed, my handset started to hang. Then whenever I was using any application, it was becoming ‘switched off’ automatically. This problem was very active especially when I was capturing pictures (using camera) or surfing net. I took my handset (Model no- GT57582ZKAINS / Serial no- RZ1F62L59QZ) to the nearest Samsung service center ‘S CARE’ at Hazra Road, Kolkata on 17th January. After inspection, they said that due to using certain application, my battery has been damaged. I repeatedly asked for clarification that how can this happen that by downloading some application, how can a handset’s battery get damaged and that too of a reputed brand like Samsung. The technicians at the service center not able to provide proper answer and also said about some other faults for which I deposited the set to them on 17th Jan'15. That time they told me that it will be done within 19th or 20th and they will give a call once it is done. The job sheet number is [protected]. I was waiting till 23rd Jan (one week) and no response from there end. Then I have tried their land-line number but reaching voice mail box all time. So, on 24th I have spoken to a leady in Samsung-customer care number. She confirmed me that the handset is ready after changing the motherboard. She also confirmed me that the service center will be open till 7pm in the evening on 24th Jan. But when I visited there at 6.15pm on 24th Jan’15 it was totally closed. Then once again I called up the customer care number but they were surprised that it is closed. Then the guy spoke to me said that he is sending the message and the service center people will call me. Again another week gone and none called up. So I visited the center on 31st Jan and luckily it was open that day but the surprising thing the service center people (Ms.Puja & Mr. Anindya) told me that the handset is still not ready and having some minor issues which need some more time and asked me to come the very next day. In the mean time I asked them to provide me Samsung’s ‘customer care’ email id so that I can lodge a complaint officially and share my bitter experience but they failed to provide me. I was really surprised how can a brand like Samsung does not have any customer care email id for customers?????? As I too have office, I sent my husband on 2nd February to get it back and finally we got the handset after all work done from service center. Anyway after getting back my handset, I tried to use it but faced the same problem. I cannot switch on my handset. If it was somehow on then found that the touch was not operating properly and the handset was slow. Some of very common features are not working properly now. I don’t know what they did with my set or what major issue happened with this set in just 6 months of time. I spoke to senior engineers like Mr Anindya about my problem when submitted and he assured me to rectify it. But the end product was zero. They does not even want to disclose about the issue: - is it a product issue or anything else. I don't find any transparency in this which is never expected from a brand like Samsung. As a customer loyal to Samsung, now I am frustrated with this world famous brand and really don’t know what to do. Yesterday I again called your customer care number and lodged a complaint whose number is [protected]. Am I being sold a scrap handset? Or do the quality of Samsung has gone down to such an extent that within the six months, it will start giving so much trouble to a customer that would change his thoughts regarding Samsung?????

I have purchased a samsung 43'' plasma, I used it for almost 3 years. Now I am facing a problem with the plasma panel.Now the customer care suggest me to change the panel of the plasma which cost around 20k & the best part is now a days the new plasma is cost around 30k. If such expensive branded tv life is less than 5 years, then why people go with the brand name.As per my experience the worst brand in the market with worst product, it was really a big mistake to trust a brand like samsung. For reference below is the complaint details. The complaint no:[protected] New complaint no: [protected]

Hello Sir My father Mr R K Sharma purchased SAMSUNG S5 from KONCEPT electronic on 30th Oct 2014 Since then my Mobile phone is having problems like Battery drainage, screen fluctuation, phone heats up immediately, phone disconnects on its own etc...I am complaining abt this phone to Samsung customer care but till date they have not solved my problem. On 12 dec 2014 executive came to my home to pik up phone and said third party software issue but agn after 3-4 days when they gave my phone back again I am having same problem.Now I am calling them agn and agn that my phone is not working and I am having problems but till date no executive came to my place every time they say they will take my phone agn but I won't be able gve my phone agn and agn as my father important work is there in the phone but when I agreed to gve my phone after your executive promised me that they will help me take full important backup nw they are calling me that they cannot do so.They are not doing anything about my phone . Kindly Request you to take necessary action as now I don't want to keep this deffective phone Plz get it exchanged or refund my money as I am fed up from SAMSUNG services and products As this is my new phone and is under warranty like this my warranty will end soon. Attaching :-Bill copy :-Samsung service copy Regards Pooja Sharma [protected] [protected] I tried so many times to attach photo of my BILL but not being able to PLZ RECTIFY MY COMPLAINT AS SOON AS POSSIBLE

purcased samsung mobile samsung note -3 sm-9005 from jebel ali moile no is 352628/06/396887/7 purchased on 11/11/2014 with 12 month warranty but in india service sentre is not giving warranty service. mobile display is blank, please help me rectify defect.

Sir, I humbly have to say that I had bought Samsung S5282 LKAINS, serial no- RZ1DA217X2T bought on 18.03.2014 with a joy of having a smartphone of one of the top brands of this field . But with hard heart i am writing here to say that only within months o[censored]se the phone started malfunctioning and the phone showed such errors which cant be neglected like non detection of the sim which was from the very day of purchasing the phone, keypad was not working well, the phone hanging issue all of these were in no wayy couldbe neglected and required full attention. I am a working one in Hajipur, Vaishali, Patna and in my office for the whole dayand return at nighti.i.e. due to lack of time I first went to the workshop within a period of 2-3months at the nearest workshop i.e Samsung, Baidnath Electronics, Near Khaitan Showroom, Colony More. There they said that it is the software issue and get the phone repaired but still on delivery the phone was not working smoothly but i took the phone.Only after few days the phone was back to its issue, even now the apps like audio call recorder was not working and the recordings used to get deleted on its own.After going to the service centre many times and coming back empty handed with dissatisfaction I was decided yo return the phone.Lastly I gave the phone for repairing on 22.11.2014 in the service centre it is till date that i have not received my phone as the workers there once called me..that the phone has been repaired I went and on counter checking found that the issues persisted they now said that the phone required hardware repairing. Me being unaware of these repairings. Now. its the day that 3 months going to complete and they had said me that they will inform me whenever the phone is repaired.Sir its not possible for me to handle such phone, so please get me a new phone and take back the error phone or return me the money or I will have to move to the consumer forum for getting my money. Please do informme about your action as soon as possible. Yours Faithfully, Dr Sushant Kumar, Mob No [protected] E [protected]@gmail.com

I gave complaint through phone on[protected]Saturday).. But no response from the company. Complaint reference number :[protected] Kindly solve the problem as early as possible mobile no:[protected] [protected]

I was facing problem with my Side to side door fridge since for water leakage. so i called up Samsung Customer service to lodge a complaint. I am a working lady so i requested the engineer visit after 6:45 pm, however engineer argued with me that he cannot come at that time. So I have to to do adjustments and be on time as per his preferrences. He said switch of fridge for 24 hours and it will be fine. I did that activity and since then my fridger is not working at all before that it was working however their was a leakage. I called up again on 27th Jan for the same that fridge is not working again engineer said he cannot come after 6:45, so i again had to call up customer service to caomplain regading the same. finally one engineer came and he said their is gas leakage problem so someone else will come to fill gas. since then i am calling up regularly but no help at all. on top oof that i received a sms from samsung stating Dear Customer, the repair service has been cancelled as the cost was not approved by you. This is very frustrating and disgusting. i need your help to resolve my issue

NO.BS/MOBILE/2015/002 Dated 31st Jan 2015 To The Managing Director/ CEO Samsung India Noida, (UP) SUB:- LEGGAL NOTICE COMPLAINT NO. 128522.2.2014. DATED 27 Dec 2014 CONSUMER AFFAIRS. Kindly ref my EMAILS from 05 DEC2014 to 30th Jan 2015 Respected Sir, I purchased core 2 mobile phone of Samsung Srl no.35689-[protected] from mobile house Phagwara gate Jalandhar vide cash memo no.49308 dated 02 Dec 2014. Mobile was found defective and approached to service station Jalandhar. I have visited to 40 times of service station in three month. Company could not able to repair/ replaced or returned the cost of Mobile phone. On 30th Jan 2015 I collected the mobile and found they have damaged very badly during repair process and mobile is switched off after 3 minute automatically. Under the consumer act case has been registered AND approached Prime minister and finance minister. Till date no any action taken by Samsung. Why not case registered in Punjab Police for harassment, cheating and shortly I will approached to Hon’ble consumer court Jalandhar as case already forwarded by ministry of consumer affairs. Sufficient time already given to company. I will request replace the mobile or return the cost of mobile with harassment charges Rs. 50000/- please. BALWINDER SINGH HNO.372 Jaswant Nagar JALANDHAR CITY Po. Urban esatate-1 Punjab 144022 ContactNO. [protected] 2.Hon’;ble consumer court Jalandhar Copy to..1 Hon’able PRIME Minster of India 2. Finance Minster of India Note. Digital signed copy treated as origin

I have lost my mobile phone in auto while travelling from keshtopur to joramandir on 30.1.15 around 4.30-4.45. I am sure i dropped my phone in the auto. I have lodged a complaint with my area poilce station (Baguihati poilce staion) and blocked my sim on that day itself. Can you please help me fine my phone. (IMEI- 357089/05/176235/1 IMEI- 357089/05/176235/9)

FEDERAL DEPOSIT INSURANCE CORPORATION Certificate of Insurance This is to certify that WORLD BANK OF SWITZWERLAND have entered into insurance bond with Federal Deposit insurance corporation for MR:THAKKAR AKASH RAJENDRA KUMAR with sum (£500, 000, 00 GREAT BRITISH POUNDS) which is awaiting transfer to his nominated bank account in India through the Reserve Bank of India. The total sum has been insured with the above mentioned company. The Finance and Payment Department has automatically undertaken this Insurance Bond on the condition that the above stated Insurance Bond should in no way be broken into or award prize money be deducted until the said award prize money is remitted into the account of the beneficiary. This insurance bond is hereby undertaken and underwritten by Federal Deposit Insurance Corporation in compliance with the Finance and Payment Department Financial Act of 1997. Signed and sealed by the within named person below: This Day:1/2/2015. Sign______________________________ ESCA JOHNSON (CHIEF OPERATING OFFICER) Congratulations Beneficiary MR:THAKKAR AKASH RAJENDRA KUMAR We are in receipt of your provided delivery information. We emerged you as one of the lucky winners from this year's SAMSUNG AWARD PROMOTION 2015. This is to inform you that Your winning prize £500, 000.00 Pounds (Five hundred thousand British Pounds) Only has been verified for payment by this Department and approved for delivery/pick-up. Your Winning will be leaving (Samsung Company) vault room and get to India. Please you are to take very good care of our representative for he is a foreigner and he do not know anywhere around India. Below is his Flight Schedule. BRITISH AIRWAYS FLIGHT SCHEDULE I N D I A Outbound London Heathrow, UK (LHR) - Delhi (DEL) Select BRITISH AIRWAYS BA0257 Note arrival day Aircraft: 777 - First class - Direct flight - Duration: 08 hrs 15 mins Departs: 1TH FAB 11:35 Arrives: 3ST : FAB 08:20 Inbound Delhi (DEL) - London Heathrow, UK (LHR) Select We congratulate you once again, you are to keep your winning secretly until you receive your funds, and this is to avoid anybody from stealing your winning information’s because if there is a call for double claim you may lose your chance of receiving the global amount. We have prepared your winning certificate and your winning amount £500, 000.00 GBP is ready to be disburse to you. It will be send through the fastest means and easier means. The funds has being packaged and sealed as DEMAND DRAFT along with your winning documents to show the authenticity and genuineness of the funds . The winning prize is package in a parcel with sealed to prevent anyone from opening; the parcel will be send through Diplomatic courier service to India as a diplomatic parcel. One ATM CARD (Samsung Galaxy S4) and a 52 inch Widescreen LED TV with Built-In Home Theater System from Samsung Electronics will be presented to you as a gift at the time of delivery by our diplomatic representative assigned along with the diplomatic courier. IMPORTANT NOTICE ================ Our representative is coming to India to assist you for the clearance of Your Winning Demand Draft of 500.000.00 from India central bank Authority, after the clearance, your winning amount will be deposited and converted to India Currency Through the Reserve bank of India. Please note that you are not expected to pay anything like custom clearance charges in your country because this is an International funds which is to use to build a CHARITY home in your community You are Not expected to pay for Indian Airport Authority Clearance Duty Fee / Once our senior representative officer arrives your country India he will be taking your Demand Draft of 500.000.00GBP To Reserve Bank of India for the conversion of currency from Great British pounds to India Rupees. NB: Our Special Assigned Delivery Diplomat: JOHN MARTINS from (UNIVERSAL EXPRESS COURIER, LONDON, UK) whom ID CARD is attached below will be leaving UK TO INDIA to make the delivery of your DEMAND DRAFT (500.000.00gbp) through British Airways. IMPORTANT: We cannot deduct any charges fees from your winnings prize because it has been insured to its full value of amount and enclose as a diplomatic delivery in your favor and been already dispatched. Once our diplomat reaches India he will be making a direct contact to you, you are to provide your banking details to him because the funds will be directly transferred to your personal account through the reserve Bank of India. Once the funds has reflected in your nominated account our senior representative officer will proceed to your destination to delivery all the necessary document and other winning items to your home address. *We also urge you to keep your pin numbers confidential. We wish you good luck and congratulations once again. Dr. Jerry martins Chief Executive Officer (CEO) Samsung Company UK Board [protected]@outlook.com For Further Clarifications Contact: For Inquiry Call: +[protected]

sir iam gopal krishna iam from telangana i have recived a message from samsung company that iam wined a prize of 500000GBP .For this samsung deplomait have came to india from uk what he said i did it i have payed 70000 of money and now he is asking 2, 59, 999 for bank upgradition plz tell me its fake or real