Samsung India Complaints & Reviews

Dear Sir/ Madam,
I bought Samsung refrigerator ( model no.SAMSUNG FF C 523L RY54K6558SL REAL SSL)on 12th August 2019.And exactly after 12 months of warranty, it stopped cooling in the month of June 2021.A complaint was lodged with the customer support, wherein the technician replaced a valve and filled gas, in the month of July.Hardly into 1 month of repair, it again stopped cooling.We lodged a complaint with the same service centre(RLogic Technology Services) who came in and again said the gas filling was required.However when the technician came, he identified that sensor and fan needs to be changed. The parts were ordered and replaced on 9th September 2021, however the problem still persists.There isn't any cooling.The fridge compartment shows 18-20° instead of 2-4°.
The complaint was lodged again which is not taken care of.Have been calling the service centre since then n they all have vanished.They haven't showed up to repair the appliance.
Hope this complaint will be redressed at the earliest.
Thanks
Kavita

I had recently booked a complaint with Samsung customer care (From [protected]@gmail.com) that my fridge was not functioning. They appointed an engineer to look into the issue, he came and told that the inverter panel may have shorted so they need to change it, if the compressor is damaged then that also they need to change.

I the fridge was bought by my father who died recently due to corona, we are unable to locate the bill and so is the concern from which it was bought, Bharat Electronics Appliance, Coimbatore.

The Fridge is a 2014 make with a 10 year warrant on compressor. Since the invoice is unavailable they are saying that the warranty cannot be claimed. But even 10 years from date of Manufacture would be till 2024, so please help me get a warranty based service for the compressor should the need arise

My father worked for a Private Bank and had to move places frequently.
We just moved back to my home town after the death of my father, i seriously doubt if the bill is lost during all the hectic packing and moving of stuff. Please help me out in this dire situation, should the need arise to change the compressor.

I purchased Samsung Front load washing machine, model, with invoice with 3 years warranty. I have still more than an year until the warranty expires. The machine stopped working and I raised service request id on date at area pincode 411027. Serivce engineer named Sachin (with Mobile number - +91 [protected] ) came for servicing and he said that due to Rat bites on wires they can't cover under warranty. I asked him to show Rat bites on wires and he is not able to show single bite on wires.
He said we will have to pay around 8000 for repairs.

I called a local shop washing machine guy only to survey the washing machine. He confirmed that there are no rat bites.
The Samsung service guy called up next day and asked for advance money. I told him that there are no Rat bites on wires. Then He tells me that he would do the servicing for free if
I purchase additional 3 years warranty for another 5995 Rs. I have the recording of the calls and I can provide it if required. I have photographs of the inside Wires as well.

When I denied additional warranty purchase, he went on to report for cancellation of the service request.

This is unethical and unprofessional way of service centers to manage service requests. Looks like this is a pattern of service guys to mint money from customers. I see there are many such incidents happening with Samsung customers, when I search internet for similar cases.
My Earlier LG washing machine worked for 10 years without a single problem. The samsung products are getting damaged just within an year.

I expect Samsung to respect the warranty agreement and repair the Washing machine.

Don't knw what's worst.. The product, the service or the customer care...
1 year 2 months brand new 40k+ phone stops suddenly & is diagonised as mother board problem after 1months of service repair attempt. Cost estimate 10k.
The customer care doesn't bother calling up & has the audacity of challenging the customer. Moreover the center in charge tries to reason without knowing the facts defending his tremendously incompetent staff.

Hi team I have not sync my mail ID in Gmail icon also enabled to update my contact

Dear Sir,
I would not go in detail explanation of the mental harassments I am facing with your service but instead give you my order number and service request number. Please go through it and kindly deliver my product bought with hard earn money.
Order #[protected] placed on SEPTEMBER 2, 2021
ticket id is 2192092

I had ordered Galaxy F62 (6GB RAM) (Black) from Samsung shop e store with order id [protected] on July 24 2021. and they cancelled my order, i try to reach customer care but there was no response from there side i raised an escalation for call back but no response. After this, i got a email from Samsung regarding my refund and that was also partial refund they deducted payment gateway charges, this is not expected, first of all they cancelled my order and stuck amount more then 15 days then after also refunded partial amount with payment gateway charges deduction, i paid online total Rs - 18, 999.00 and they refunded me only 16169.00 after 15-20 days of order cancellation, i request you to please take some action against samsung india for cancelling my pre-paid order and also deducting payment gateway charges by not refunding full amount.

Hi,

I have purchased Samsung M30S mobile on January 2020, the mobile crashed while opening whatsapp message

When taken to service center at Porur, chennai they have told that the Motherboard has gone and told to throw this mobile and buy new one

Pathetic service and Samsung has started fleecing customers

Samsung M31 has been fitted with Corning Gorilla Glass to increase its durability and goes through drop test, hammer test, but it fell from my pocket and broke.

How is this possible? Or isit that customers should not trust samsung and get a gorrila glass cover over the phone glass. In that case company should not work upon durability and can provide cheaper phones.

I purchased the phone in May and glass broke in sep upon its first fall. I see multiple complaints in this regard.

Please suggest way forward.

HI Sir,
I am prathyusha from ongole, vip road.My samsung washing is not working so I gave complaint to the Samsung service center in ongole, his name is jilani, he is fraud person, he took 9k from me about parts but he did not repair, worst service, he trouble me alot, pls take action and pls send another person about service, we lost our money.

Hi Team,

I placed order# [protected] for a Samsung Tab A and Samung is not delivering it. I am attaching the order details.

Nobody at Samsung cares of it.

Please help.

Regards,
Manoj Mal

I have visited the Samsung service center on 30th Aug 21 for one minor issue when I pressed side key button then it was automatically dialed 121(Emergency Number).

After 2 hours when I reached the service center for collecting the handset, they told me the motherboard is tempered and we will not be covered under warranty.

My handset is just 6 months old and earlier it was no physical damage and my handset was opened the first time in the Samsung service center.

It clearly shows by mistake service center Engineer tempered my motherboard.

then Why service center is not repairing under warranty?

My wife using M30s from last 21 months but since last update mobile crashesh apps and reboots on own or switches off and then not rebooting service center citing the motherboard change at 6k

As per the product information the glass on M31 is Gorilla glass...and the phone just fell from my hand and the glass is completely broken...how come Gorillla class can break like this

I purchased samsung Galaxy m21 smartphone 14 months ago through online.
After recent software update my phone start hanging and auto restart problem occurs.
I went service center and they said its hardware problem. I contacted Samsung india coustomer care and they said "if motherboard is malfunctioning because of software update we can't do anything even for 100 or 500 unit unless that problem occurs in large scale."
This is totally fraud that companies like Samsung making old smartphone dead by update and asks for part replacement worth 6k. (Same problem happening with many users but unfortunately they dont aware of that scam)

A reputed company like Samsung is delivering such terrible products, I am very disappointed using Samsung Galaxy M21 Phone, which was purchased almost a year back. It suddenly got stuck on Samsung Logo screen while turning it on. Tried multiple possible solutions by own, online forums and with the help of local shop vendors, no success. Unable to do any action to fix the issue, not able to do Reset/Factory Reset/Restore/Turn on in Safe mode etc. they have mentioned that it can not be repaired or recovered by any means. I already wasted a lot of money, time and efforts, and now in a very frustrating stage.

Sir,

I had purchased Samsung Refrigerator 255 litre having model No. RR26T389YUT/HL/2021 (IMEI/ SERIAL No. 04D64PBR200153) from Flipkart on[protected].

From the day I was experiencing issue of generating moisture in the refrigerator due to its manufacturing defect and it increases gradually and finally in the month of June/ July it reaches to its peak. Due to excessive moisture, vegetables/fruits got spoiled number times even water were flowing profusely on the floor.

Resultantly, I decided to take up the matter with Samsung. On 03.08.2021 I had registered complaint at Customer care of Samsung[protected] vide complaint No. [protected] and the representative assured the visit of engineer within 3 days but nothing was done by the Samsung company till 10.08.2021 and I again taken up the matter with customer care on 10.08.2021 vide reference No. [protected], whereby they informed that your earlier complaint has been closed.

Thereafter, one service engineer visited the home and just taken the photographs and returned back without investing the snag and assured to resolve the issue within two day. Despite of assurance by the engineer, no action was taken by the firm. I again approached to the Service Centre Jammu and they again deputed another service engineer who also visited at home and just make video and returned back without investing the snag and assured to sort the issue within 2-3 days (probably replacementof the product).

Now more than one month has been passed but the service center Jammu didn't resolve the issue till date and lingering on one or another pretext. Whenever I called Jammu Centre, everytime they told matter takenup with the higher ups and sort out within 2-3 days.

Now today, I again approached to Customer care but they informed that your complaint has been closed.

Sir, see how the big companies looted/cheated the innocent public and just waiting for expiry of warranty period.

The company is mentally harrassed me. Therefore, you are requested Kindly take strict action against the firm and ask him to make full refund including interest being paid to the banks or replace the product at the earliest.

Regards

Jatinder Sharma

Lane No. 27 Greater Kailash Jammu
Adjacent to Yougal Complex
Tehsil Bahu
District Jammu
180011

Dear Sir/Madam,

I purchased Samsung Fully Automatic Front Load 6.0 kg washing machine from ezone store saligramam Chennai, on 15th March 2015, with my icici credit card. The motor warranty is 10 years. Now I have some major issues with the motor. The Samsung service centre is requesting us for the original bill. The original bill print was vanished which was provided by the store. Hence I request you to provide me the duplicate bill of the washing machine.

I gave my Samsung S8 plus mobile for a battery replacement at Vijayawada Samsung service center. After replacement Mic issue was raised when explained the same they asked to get the mobile for checking. Later they said it was issue with Charging port. When asked about it they immediately said it was issue with Motherboard now. Then I found my mobile’s display was damaged in their hands. When asked their answers were irrelevant and they said they haven’t done anything to it. they even accepted that it was in good running condition while receiving and no idea how was it happened. They said they will refund the amount which was paid for battery initially but nothing other than that. After complaining to the customer service, the Customer service case engineer called me and said it costs Rs. 30000 to get it repaired and they can compensate 20% on billing. The new mobile cost is Rs. 35000 now. How can I pay 30k like a fool for their reckless work. Service center people damaged my mobile and asking me to pay for the loss. Is this fare enough? This is how Samsung care cheats their customers. I strongly recommend not to go Samsung Service center. We better go to a local mobile engineer. At least they respond well to their customers and they work properly These Samsung Vijayawada service center people doesn’t even care about customers. Did not expected these kind of responses from Samsung.

My phone is under one year warranty, but mobile cell was not charging . I went to service centre for checking my device. He told me that device internal board is not working so need to replacement. He told me after 8 days your phone will be repaired but still not repairs my device till now. I was submitted my device to service person from 30 August 2021 till now not repairs it.
One more thing he registered my request on 30August but on 31 August cancelled my request due to festival. But again they are not sent a gin request regarding my device part replacement. After 8 days calling more to services centre as per given his time for services my devices. He was sent the request on 8 September after 9 days, still my device is not repair.
Samsung service and his device is very very bad.