Samsung India Complaints & Reviews

RT54H6679SL/TL repair issue escalated to claims manager who e mailed and called and made some promises after 4 days of complaint ..today is 5th day, no movement, no revert back by claims manager on my email replies n queries, no call, no fulfillment of the commitments made yesterday..6 days of no help from Samsung...

Samsung mobile never buy in any cost. Very bad experience with me. Samsung services center also fraud with customer. I also submit my complaint many time ... [protected] My complaint no. in the end i write the mail CEO Samsung but as same no one call to me .Samsung people kept my mobile and my money. why did such a big international company need to keep my mobile and my money.From today onward i swear thet i will never suggest to take any product samsung...

When a costumer is buying a new Samsung mob phone on exchanging the old Samsung phone, there are many models which are not in the exchange list. when the company itself is not included the model which they launched earlier them how a customer get the confidence of buying Samsung product again. There shall be the provision that if a customer is buying the new mob in replacement of old mob of same company, he should be offered a good exchange price because he has shown trust and faith, loyalty to the company. In this way you can have a long lasting relationship building with the customers.

My mobile (Samsung galaxy m30s) is 18months old
I have updated the recent mobile update given by you
The phone frozen for sometime, auto restart then hang on Samsung symbol.
It gets restart repeatedly

All the M30S users are facing this issue after the update

I had already contacted Samsung Customer support, they gave some instructions, I followed them but it was not resolved

I went to service centre, they said it was the motherboard issue costing around Rs 8000

It was the update that damaged the mobile and saying it was the problem of motherboard

Many M30S users got the same reply of motherboard issue when they had gone to their respective centres.

Why Samsung is not responding to this?

You are cheating the customers

Team Samsung

We are delighted with your all services rendered.

We are thankful of your team of service and call centre and Mr. Ramanikbhai the dealer who sold the referred mobile to us.

We humbly request henceforth please no one will call or communicate regard to take delivery of the said accepted defective piece as you denied to replace / refund or compensate for the same obviously with your all limitations.

We happily donate the said piece in the welfare of your team and dealers family fund. This is a blessing from a person of middle class to a big multinational company and associated members growth likewise.

Thanks and Goodbye TO SAMSUNG AND ITS RESPECTED ALL TEAM MEMBER AND DEALER

MUST SAY A EYES OPENING EXPERIENCE.

Sorry to bother you too.

H P SARAF

Samsung phones of M and A series are facing auto restart issue mostly after 1 year and the phone freezes and becomes unusable, the service center is asking straightaway to replace motherboard for Rs.8000 to Rs.9000 without checking the phone.
The company is not accepting their fault and not providing free replacement. The customer is silently baring the cost.
We want free replacement.
I am attaching some photos o[censored]sers facing this issue, there are more than 1000s of issues.

I am from hubli Karnataka I parched Samsung m51 date 11/11/2020 i am facing the hanging issue and I am visited service center many more times the service center team not providing me best salvation and the service center manager talking with me a wrong behaviour so if your higher team want to contact me this is my mobile number if your higher team not contact me i will go to consumer court and compliant against Samsung so I request you Samsung please contact me has possible has soon

Display of my Samsung LED shown lines beween LED

Mobile break n screen issue

Sir, I have purchased Samsung M30s about 1 year ago.And I am happy about the phone.But suddenly last week I had updated my phone, thereafter my phone got stuck at opening logo, can't even use there after.I had send the phone to Service Centre, after the checking they told, it was mother board issue, after the software update, and it cost about 8000 for recover the phone, also they told that it's a manufacturing defect.
As a satisfied customer, this is a bad experience for me, since I had used Samsung phones for last 15 years.
Sir my humble request is pls call back all Samsung M30S phones or provide free instalation of new mother board for the customers.
Pls consider the issue by Samsung India seriously.
Thankyou

I had purchased Samsung galaxy M01 mobile on october 3, 2020 from Savex technologies pvt ltd, Tiruvallur through Amazon online shopping.

order number[protected] order date: 03.10.2020

Now flash light is not working in my mobile and due to that, unable to take photos during night times.

As i am in textile machinery service, flash light issue is giving problem to my profession.

Kindly arrange to rectify the issue.

IMEI - [protected].
Invoice number - IN-MAA4-160776

Nearly a week ago I have raised a request that my washing machine is not working properly and employee from nearby Samsung centre confirmed that there is a hole in the outer tub fixed to the machine that causes the leakage of water while machine is running. I had a communication with the service centre person personally and they have taken the machine to service centre and confirmed that it would take nearly 5 days to deliver again as it takes time to have a spare part of the machine.

6 days later, they have called and confirmed that the machine is working fine now and we can pay to them and I paid 3000/- to them . The machine was not delivered for two days even after repeatitive calls to the service centre. This clearly picturizes the negligence of Samsung over the customers. They are not at all responsible. Finally today my machine was delivered to home, and they only have fixed at a respective place in my home and left the place as earliest . As soon as I check whether the machine is working or not, I could see the leakage of water again and this time the machine is not releasing the drained water as well and could see the scratches too on the top/sides of the machine.

I don't know like why the people are so irresponsible in Samsung and they even didn't checked whether machine is working properly or not. Seriously, I am vexed by the service provided by Samsung and now I need to register a complaint again and don't know how many days it takes this time.

Poor service.

Over cooling

Hello
I am M.veera suresh
My daughter mobile is getting problem of automatically emergency call and shutdown . like also occured same problem visited at Samsung service center Kurnool .that they changed motherboard .and I have aruged with head office because changing of motherboard that time they extend warranty of 6 month .
And now I submitted my mobile in Samsung service center in kurnool please rectify my problem because of this problem my daughter is missing online from 1week please immediately action.
Contact to this number:[protected]

Hello,
I purchased the Galaxy S21+ 5G from UAE about a month ago. My reletives over there shipped it to me here in India and omg this phone is fabulous. But within a coupe of days I started noticing some weird distortion coming up from the top speaker. Its noticeable enough to ruin your otherwise perfectly good audio session. I contacted Samsung support with the same issue and they dismissed my plea as if they have nothing to do with it. Their excuse being that my phone is not covered under warranty in India. But hey, this is a manufactural defect and in these restricting times, overseas travel is basicaly impossible. And guess what, a few days ago, I notices that the screen has the green tint issue tpical of high refresh rate display, often indicating the poor quality. I looked it up on the net and concluded that it is a manufactural defect. All in all, these repairs will cost as much as 25% of the phone's price. Samsung must take this into account and help me with a replacement unit. These kinds of issues are really unacceptable from a phone that costs a THOUSAND DOLLARS. It really irritates me, and made me regret my decision of purchasing the phone. Please, please, help me with this. The supposed 'International Warranty' from a brand like Samsung is supposed to cover this. It sucks that I will have to continue to use the phone in this condition for 4 or 5 years.
P.S: I bought the phone from a local dealer in Dubai.

Hi Team,
This is just not acceptable.
I have been talking to each one of you in a very professional way.
Now just give me a justification for the below mentioned points. If you are not able to share the details for the person who can.

I purchased a refrigerator from Sargam electronics with an Extended warranty and also paid cartridge charges. which was 75000 + 8138 + 1200 = 84, 338 /-. Now tell me when I have spent the amount of Rs 84, 338 why would I agree to take a refund for just 75000 Rs when your product just does not work for even a month. Secondly as you yourself have mentioned that your service engineer have said that the product is non-repairable. "Our Service Engineer in consultation with Technical Experts has reviewed your complaint thoroughly and they have concluded that the product has been rendered non-repairable." So how come this is the fault of the customer if the products that you are selling for such high prices are not even working for 30 days. As you said on the call that you can not get the product replaced as you do not have it available in stock so why was this not told to me at the time of purchase that we will not be able to replace the device if any issue occurs. At the time of purchase it was clearly informed by your Authorized center that the product will be replaced if the issue is not resolved. Please clarify if the company has stopped manufacturing the same product then your company and your partners should not make false promises with the customers regarding replacement. It's been almost 2 months now since the time the issue started happening and there is just no resolution till now.
The solution that i am okay to discuss is as below. Get the product replaced If the product is no longer in stock would require a replacement with the same features or higher. Get me a DD shared for the total amount of 84, 338/- i.e. Eighty Four Thousand Three Hundred Thirty Eight Rupees.
Need a revert on this ASAP as you and your company have already delayed this a lot.
Also please confirm if you do not have the rights to approve the same please share contact details for your seniors who can.
Also attaching the invoice copy and other documents.

Regards

Sushant Kalra
[protected]

On Tue, Aug 31, 2021 at 6:55 PM Sathish D wrote:
Dear Mr. Shiefalika Saini,
Greetings of the day!
This refers to your complaint for your refrigerator model RS72R5011SL/TL, bearing serial no 0U2C4ADR300945V.
Our Service Engineer in consultation with Technical Experts has reviewed your complaint thoroughly and they have concluded that the product has been rendered non-repairable.
Samsung keeps the fact in mind that the customers have utilized the product till such time it was not beyond repair and thus give the adjusted value as a refund on goodwill basis keeping customer satisfaction in mind; therefore, a full refund is beyond possibility.
As such, we would like to offer you 100% refund via coupon Or DD, on the invoice value of your product after deducting the necessary depreciation.
We value your relationship with Samsung and assure you of our best services.
Dear Mr. SHIEFALIKA SAINI, Greetings of the day ! This is in regards to the complaint of your Samsung product via call . We would like to inform you that we tried contacting you on the available number [protected] around 05:55pm and we were unable to establish the connection as the number is ringing no response. Please let us know your convenient time or any other alternate number for us to reach, so that we can get in touch with you for further discussion on this case.You may also reach us back via email sathish.[protected]@partner.samsung.com We value your relationship with Samsung and assure you of our best services. [protected]@gmail.com6:04 PM (1 hour ago) to sathish.1 Please call now as i was in a meeting.

Thanks Sushant Kalra
On 31-Aug-2021, at 5:59 PM, Sathish D wrote:

Dear Mr. SHIEFALIKA SAINI, Greetings of the day ! This is in regards to the complaint of your Samsung product via call . We would like to inform you that we tried contacting you on the available number [protected] around 05:55pm and we were unable to establish the connection as the number is ringing no response. Please let us know your convenient time or any other alternate number for us to reach, so that we can get in touch with you for further discussion on this case.You may also reach us back via email sathish.[protected]@partner.samsung.com We value your relationship with Samsung and assure you of our best services.



Counselor answerDear Customer, Greetings from Samsung! We have acknowledged your concern and apologize for the inconvenience caused to you. We would like to inform you that we have highlighted your case with our relevant team. We assure you that our relevant team member will contact you as soon as possible. Kindly wait for the response from them. You are our valued customer and we appreciate your patience in this regard. Your reference number is [protected]. Warm Regards, Wasim RajaSamsung India Electronics Pvt. Ltd. Disclaimer: All materials on this site are protected by copyright and intellectual property laws and are the property of Samsung India Electronics Pvt. Ltd. unless stated otherwise; you may access and download the materials located on www.samsung.com/in only for personal, non-commercial use. Your questionHi sathish,
This is in reference to the conversation we had over the call. Please share the product details for replacement so that I can check the same.

Do you have a questionor need support?Go Samsung SupportCounselor answerDear Sir/Mam, Greetings from Samsung! We have acknowledged your concern and sincerely apologize for the inconvenience caused to you.We would like to inform you that we have highlighted your case with our relevant team. We assure you that our relevant team member will contact you as soon as possible. Kindly wait for the response from them. You are our valued customer and we appreciate your patience in this regard. Your reference number is [protected]. Warm Regards, safiyaSamsung India Electronics Pvt. Ltd. Disclaimer: All materials on this site are protected by copyright and intellectual property laws and are the property of Samsung India Electronics Pvt. Ltd. unless stated otherwise; you may access and download the materials located on www.samsung.com/in only for personal, non-commercial use. Your questionHi Team this is getting really disappointing now.
If i do not get a solution within next 24 hours will take this up with consumer court and share this complete conversation over social media so that everyone knows that how good is Samsung’s customer support. Pathetic is a very small word for this kind of service.
Thanks Sushant Kalra
On 27-Aug-2021, at 11:18 AM, [protected]@gmail.com wrote:

Hi Team,
Received this email on 23rd stating that will get an update soon but I again got the call with same statements which were of no help.
This is really getting very upsetting and annoying now.Request for an immediate solution now as I do not want things to be done the other way around.

Thanks Sushant Kalra
On 23-Aug-2021, at 5:58 PM, Sujith S wrote:

Dear Mr. SHIEFALIKA SAINI, This is in regards to the complaint of your Samsung (RS72R5011SL/TL) Serial # 0U2C4ADR300945VWe are working on it. Please bear with us. Will update you soon. [protected] Original Message [protected]Sender : [protected]@gmail.com Date :[protected]:58 (GMT+9)Title : Re: Communication from Samsung-Contact Sharing Hi team, Is anyone even looking at this or just the automated replies are being sent. Their is no point of assuring that you will get back to me and then not even replying over email. How much more irresponsible the team can be and such poor customer support and service. Really just pathetic. Let me get this to social media now and consumer forums.
Thanks Sushant Kalra
On 22-Aug-2021, at 3:55 PM, [protected]@gmail.com wrote:

Hi team, Its been more than 72 hours and been more than 10 days now that I have raised a complaint still I have got no update how else do you guys want me to ask for the same. @sujith you said you will keep me posted but I also do not see any revert or update from your end as well.

Thanks Sushant Kalra
On 20-Aug-2021, at 10:05 PM, [protected]@gmail.com wrote:

Can I please get a revert on this ?

Thanks Sushant Kalra
On 20-Aug-2021, at 10:57 AM, [protected]@gmail.com wrote:

Hi Sujith, Till when can I expect an update on the same.

Thanks Sushant Kalra
On 19-Aug-2021, at 4:13 PM, [protected]@gmail.com wrote:

Hi team, PFA the required docs.
Thanks Sushant Kalra
On 19-Aug-2021, at 4:02 PM, Sujith S wrote:

Dear Mr. SHIEFALIKA SAINI, This is in regards to the complaint of your Samsung (RS72R5011SL/TL) Serial # 0U2C4ADR300945VReferring to the telephonic discussion, I have been assigned to handle your concern with priority.
I have shared my email ID for your reference.
I shall keep you updated on further progress.Kindly share the following documents:1. Purchase Invoice Copy.
Content FeedbackIn order to improve service experience, we'd like to ask you a few questions. Would you join in a short survey?Q1: How satisfied were you with this content? Very Satisfied SatisfiedSomewhat Satisfied DissatisfiedVery DissatisfiedQ2: Tell us what you think. What could we have done to answer your question better?To answer, click here Privacy l LegalCopyright[protected] SAMSUNG All rights reserved.Thanks Sushant Kalra
On 30-Aug-2021, at 2:12 PM, Sathish D wrote:

Dear Mr. SHIEFALIKA SAINI, Greetings! Referring to our telephonic discussion, I have been assigned to handle your concern with priority. I have shared my email ID for your reference.
I shall keep you updated on further progress.

Dear Sir

I was purchased Samsung 55 UHD tv on 2 year 5 months back, as per shop sales person promised 2 years warranty on panel, now its panel failure and its just 2 year 5 months old, service engineer visited and told panel want to replace and estimation given Rs 21000.. I am using all my products in my home Samsung, ac, fridge, mobile wm also … my favorite brand also Samsung, it’s the first time I am facing the issue,

Kindly do the service on FOC

Call number [protected]

Name - kumaresan

Phone [protected]

Model UA55NU7100KXXL

Hello,
I had purchased a Galaxy S21+ from a local dealer in the UAE a month ago. Brought it to India, and after a couple of days o[censored]se I found that the top speaker unit has distortion in it, and this is not expected from a phone of this range. I contacted the customer desk of Samsung India and they refused to accept under the defected catergory and stated that it my phone is not liable to replacement by Samsung India. In this condition of the pandemic, overseas travel is impossible and Samsung refused to replace or at least repair a defected product, stating that it is not covered under warranty in India. This is so unfair and poor from a company as huge as Samsung. And what's more, just a few days ago I noticed the green tint issue on grey backgrounds under very dim light, again not ti be expected from a 1000 USD phone. These repairs will cost as much as 20 percent of the phone's price itself. This must be remediated at any cost. A sealed product having these many defects is really unacceptable. And Samsung has to help me with a replacement product.

I have serving Army personnel purchased samsung washing machine last month but it was not rinse and spin cloths, we have already lodge request on help line number but they are giving only visit time, last four time one one came for serving and no one attended my complaint, very bad experience from service samsung, they are making fool to customers, strict action should be taken against these people otherwise, not good for company reputation.

Dear sir,
I had complain about my washing machine for a part change invoice but till almost 12 days no response has been provided from samsung the complain id [protected].
And i had complain for misbehaviour of engineer appointed by samsung for my washing machin i had mail to everyone for the complain but did not receive any satisfactory reply
Kindly look into this matter.