Samsung India Complaints & Reviews

I ordered a refrigerator from samsung website and while unpacking, there was a huge dent on the side but the there logistics team left it there saying that another team will pick up the damaged Item but since then it was a big ordeal, they never came back to pick the item and ask me first to get a confirmation from there service engineer who would come to install, the service engineer came and confirmed the damage but now they are saying that since installation was booked, item can't be returned.
Customer service is pathetic and tries to blame everyone expect samsung for there incapacity.I guess they are trying to put the blame on the customer so that the there logistics stream which is handled by another company called savex are saved from blame, they are hand in glove.
I did take up the matter at the highest level but all these guys are just trained to put off customers somehow and act like BOTS with standard reply.
Would never suggest buying from Samsung site directly, you would curse yourself if you face issues.

I have bought Samsung S20+ last year in October and since the first day I have observed overheating issue even though till date I haven't run any game in the phone. Further the battery doesn't even last a day and it drains out very quickly. If the battery level is down to 20% its just a matter of 10 minutes before it shuts down. This is the worst battery performance I have observed in any flagship phone I have used till date. If I shoot video, the phone heats up so much that it becomes difficult to hold the phone. Samsung, please look into this issue immediately as the problem is increasing day by day and battery performance is degrading every passing day.

Good day, sir

This is Bavapeer from Madanapalle-517325, A.P I have some issue with the Bharat pay company that is I need to Convey my concern.

The sales guy of Bharat pay has taken money 2000/- from me and where we are working in samsung service center. He said that you guys will get credit card worth 25000/- if you enroll and pay 2000/- he given time limit one month so my concern is it's applied before more than 2 months there is no credit card came untill now and there is no response from your executive named Nizam from Madanapalle.

So please let me know the proper reason for the credit card it will issue or not.

There is no proper response from your side we will file the complainant against your organization in customer court.

So please find the solution as soon as possible.

Thanks & regards,
Bavapeer.
[protected]
[protected]@gmail.com

The phone UI is filled with many bloatware and facing many issues with popping up ads, which cannot be turned off. The phone is also getting restarted involuntarily. And it's difficult to use this phone with interest anymore fue to the disappointing experience it is giving.

What about my case give your head office address

As you said my phone has is working properly and collect from service center.ok but in product only there manufacturer defetive that why my mobile occurred problem 2times why it occurred 2time like that first your service has changed the motherboard and Said if problem will occur Again means product will be given new as said of Priya siva kumar.
Otherwise provide head office address to given mail id otherwise I will proceed legally.
I will not recover my mobile it will be there in Samsung service center Kurnool only upto rectify our product/problem

What you have done about my case solve my issue

I have Purchased Samsung mobile phone(Model no-M31S), after using it for approx 8 months auto restart problem appears in the phone, my phone is frequently auto restarting. For which i visited samsung service centre dated[protected], located in New Krishna park, Janakpuri, Delhi, 110018(Name of service centre: QDIGI Services Limited). After Checking by service centre representative the software were updated and i have been told that the problem is resolved and there will be no problem in future and i have been informed that if the problem persist again then the motherboard of this phone will be replaced under warranty.

After few days i observed that the side mounted fingerprint is not working and auto-restart problem appears again. I visited same service centre dated[protected] and told them that phone side- finger sensor is not working, the engineer told that the part is not readily available, we will create open order for you and the part will come in 3-4 days. I was informed to come after 3-4 days and the part will be replaced on that day, i informed them that the phone is under warranty he said no problem it is replaced under warranty. After follow up & contacting samsung customer care support the part of this model finally arrives after 5 days.

Then i visited service centre on[protected] and after 45 mint of long wait i was called by engineer(Mr. Shahid) and now after checking the phone he started new story i.e the side finger sensor is physical damage so it will cost around Rs 2000 and does not comes in warranty. I told him that during my last visit after inspection i was not informed anything like physical damage or anything else and my phone is still under warranty and he simply replied _quothumare engineer ne dekha nhi ache se _quot our engineer does not see properly.I told him that right now solve the auto-restart problem by changing the motherboard of this phone he said ok. After sometime he said that there is offer going on, in which the warranty will be extended by 1 year plus fingerprint and auto-restart problem will be solve and will cost around Rs 1300. I told him this offer is not required right now _quotfilhall auto-restart wali problem theek ho jaye _quot he said ok but again after 10 minutes he said that there is bend in a phone so it is out of warranty now. How the phone will bend suddenly?_quot Then i said you are telling this bend problem when i rejected your 2 offers why don''t you tell me this problem before your 2 offers ??? _quotHe said mujhe pta nhi chala_quot. Maine jitne bhi customers the waha pe approx 20+ customers sabko dikhaya & pucha ki bend dikh rha h sabne bola nhi aesa toh kuch nhi dikh rha h _quot then Mr Shahid senior came and started telling same thing that there is bend in a phone and started comparing the phone with other phone of differtent model? How can they campare the 2 different device to justify there point?? It clearly shows there intention that they want to charge even the phone is under warranty. What''s the logic behind it ??? After discussing so much time then i ask his senior why dont you tell me this bend problem when i first visited on[protected] for auto-restart problem. He replied _quotus time pe problem kuch aur hogi ya humare engineer ne ache se dekha nhi_quot Then i said the same problem of auto-restart is happening everytime.Then he said we will not solve your problem and will give you in written and in written defects description he mention about side fingerprint and auto restart problem but not mention bend problem and ticks option as out of warranty. Then i contacted samsung customer support from there itself and informed this problem to customer care representative, he checked the details in system and asked service centre engineer Mr.Shahid that if there is a bend why dont you mention & attached photos of the phone in system as an acknowledgement for better clarity or in rma request ??? Mr. Sahid then nothing informed to customer service representative and told that there is problem in finger-sensor only, Customer support told that they will investigate the matter and will call me. I file complaint against this service centre through samsung customer support and they said our team will contact you within 24hours and I return back home without resolution of my problem in my phone and till now no one even contacted me from samsung . I am really shocked to see this behaviour of service centre representative even manager as i thought that Samsung is reputed MNC operating all over the world, its not service centre its seems to be chargeable reparing shop. . If I will not be provided replacement of my phone next time we will not buy any product from Samsung and will informed everyone in my relatives & friends circle with this behaviour of service centre, this way there is no meaning of warranty.

Thanks
Regards
Naveen Ramola

After the recent September patch update, M31 is getting frozen and restarting. Factory setting/uninstalling third-part apps/cache clearance nothing seems to be working. The device warranty just got over, checked with the service center, ask was to go for a motherboard change. I am sure it's all happened after the s/w update and that to once the warranty got over. Please look into this with priority, this also happening for others as well

As you said my phone has is working properly and collect from service center.ok but in product only there manufacturer defetive that why my mobile occurred problem 2times why it occurred 2time like that first your service has changed the motherboard and Said if problem will occur Again means product will be given new as said of Priya siva kumar.
Otherwise provide head office address to given mail id otherwise I will proceed legally.
I will not recover my mobile it will be there in Samsung service center Kurnool only upto rectify our product/problem

I bought Samsung F62 8/128GB mobile on 10/03/2021 from Local Market. On 21/09/2021, my phone is not power on.
My phone never dropped or hit with any object. There is not any single mark of any kind of impact on my mobile or the body of the phone. It is very neat and clean. I said the executive please check my phone thoroughly and show me any kind of damage or impact. I am calling Samsung Customer Care. I called and the rep advised me to raise Q and A regarding this, so I raised Q and A. While raising Q and A the same executive just took some pictures of my phone from the side and asked me to please wait for the response.
I will visit the service center and came to know that Samsung has refused to repair my Phone under warranty as the damage is caused by mishandling the phone. My question is that if there is any kind of mishandling then please show me the evidence regarding that.
I am also attaching phots of my phone.
I request you to please look into the matter and do the needful in this regard ASAP.

I purchased 55 Inches UHD TV MOde UA55TU7200KXXL on 5th Jun 2021 through Amazon. I damaged the panel and approached the customer service for repair on 30th Aug 2021. I was told this is a payable service and I have to pay. Your customer service engineer came and gave a quote of 26600/=. I paid 50% of this Rs.13000/= to the service centre and gave consent to service. The order number is [protected].
Your service centre says the part is not available anywhere and he cannot help only Samsung has to help. I called multiple times the customer service and I have not got any convincing reply. The service centre says they donot have any visibility of the supply of part from you, whereas the customer service says the service centre is responsible.
Why are you selling a TV as late as July first week, which is not serviceable. Why after multiple calls also no one responsible is calling me and informing me the status.
I am without a TV for the past 25 days, after having spend Rs.65000 and paying Rs, 13000/- advance for repair.
Is this the way to treat a loyal customer. Requesting your good offices to look into this matter and give me a resolution.

We have complainted on 28/08/21 I have submitted on Samsung service center at Kurnool from on 28/08/21 to till date my daughter is missing online class.otherwise I will proceed legally.
This for information upto tomorrow evening if your are not given feedback means I will proceed legally

I purchased Samsung Galaxy Buds Pro from Samsung e-shop on 3 September and after getting it delivered I found out that they have completely false marketed the product.

The ANC in these buds which they claim filters out up to 99% of background noise doesn't even block the sound of a fan.

SECURE FIT which they claim is A new take on the classic earbud shape, the design lessens discomfort when you're tuned in for hours and it's such a natural fit you may forget you're wearing them. I am not able put them in my ears even once they completely mess in my ears.

I talked to the Samsung e-shop the same day I got it delivered to return these products and they don't even listen to me they just keep saying go to Authorized Service and I went there 10+ times.

Let's come to Authorized Service Center, they don't even know what ANC is and just says one thing on loop "isme koi issue nahi hai" and they have also put a scratch on my buds cover.

Seeing this kind of after-sales service I'll never suggest anyone buy a single Samsung product.

My Samsung F62 Mobile has not been powered since last two day ago, I will visit the nearest Samsung service Center Ramgarh Jharkhand. He said the mobile is not covered under warranty. I bought the phone since then the mobile is crooked(Tamped). Service Center not resolve my issue last 3 day.

Service request No- [protected]

Service Centre: [protected] - - CITY SERVICE
Address: SHOP NO-15, 1ST FLR, SATKAUDI
RAMGARH 829122

From
M.veera suresh
Diesel local shed Gooty
[protected]


To
Samsung ceo


Sub: about Samsung m31s Mobile problem

What you have done about my case solve as soon as possible
Otherwise I will proceed legally
See I say last and final warning

Dear Support Team, My Samsung F62 Mobile has not been powered since last two day ago, I will visit the nearest Samsung service Center Ramgarh Jharkhand. He said the mobile is not covered under warranty and my mobile is not any physical damage. Only my mobile set upper corner tamper, So Please do the needful and resolve my issue on urgent basis. Service request No- [protected] Service Center:- CITY SERVICE Shop No.-15, 1st Floor, Stikoudi Complex-2, Ramgarh-829122

Regards:
Shahid Ansari Mob- [protected]

UMME HANI AHMED

Bengaluru, Karnataka

I, have bought a samsung mobile (Galaxy M12) pricing at 10, 999 on 21march 2021. It’s been hardly 6 months and my mobile has stopped working all of a sudden on 20 september 2021, when my husband went to the RT nagar samsung service centre and explained the problem, the executive examined the phone and asked question like, was the phone exposed to water or was dropped from a height which might be the cause of the problem. he said no, as that was true.
my husband explained them that the phone stoped working all of a sudden and it was not because of any impact to the phone either by water or by dropping it. The executive then said, must be a software problem, should take a couple of hours to fix it and assured me a call back. Hours passed, they called and said it’s not software problem, but the motherboard and display of phone is crashed and it cannot be claimed under warranty as there was a external small damage to the phones outer frame (This damage was caused almost 3 months ago where i accidently dropped phone the damage took place. It was a minor damage though to the external body and my phone just worked fine even after that) the store supervisor says that warranty cannot be claimed because of this damage. My point is, how would an external damage to the phone that happened 3 months ago can lead mother board crashing and display still working fine, when i informed them display is working fine then service center excecutive said that by mistake they said display is faulty and only motherboard is faulty The amount they offered me for repair was rupees 6, 700 to get a new mother board fixed, why would i spend 6700 for a 11k phone when it is eligible for warranty

i gave a call to samsung customer care with the service id [protected]on 21/09/2021 and the agent there replies he will arrange call back next morning which was not arranged when i called on 22/09/2021 around 12pm the call was transfered to escalation dept to the agent deepa based in chennai samsung call center i explained whole issue to her, the scratch on the phone was 3 months ago if motherboard had to get crashed it would happen right then not after 3 months when not even it fell single time she clearly denied saying it cant be claimed under warranty as there was external damage to the phone(This damage was caused almost 3 months ago where i accidently dropped my phone to ground, since there was no back cover safeguarding the phone, the damage took place. It was a minor damage though to the external body and my phone just worked fine even after that) the store supervisor says that warranty cannot be claimed because of this damage. My point is why suddenly display went off if its due to damage it should 3 months ago not now.
Further, i expressed my dissatisfaction by telling her i will launch a complaint under consumer forum, grievince cell or redressel cell.
she dint even acknowledge the problem only she did was being offensive on call when i was trying to explain the issue.
i'm using samsung brand since 2011 and use to recommend to other's as well but this is the 1st time im complaining. The service experience is very bad. i will never choose this brand again.

Regards,
UMME HANI AHMED

Hi

My mobile still under warranty which closed on 16.10.2021.
I have a issue with Battery point and which is not working. When I submit the phone to samsung store, they are saying they need to change motherboard and costs 11000/-. Why should I pay if the mobile still in Warranty. Kindly help

I bought Samsung M31 (6GB RAM and 128GB ROM) mobile in June-2020 from amazon.in for Rs 16, 999.00 after discount.
Yesterday, 22nd Sept'2021, the phone started to reboot automatically and started to hang all of a sudden.

After visiting authorized Samsung Service Center, the technician said that it has got motherboard issues and the same needs to be replaced immediately or else the phone will get dead any time. Upon asking...

We purchased a samsung side by side Refrigerator from a Authorised samsung dealer in hyderabad in 2019 july and suddenly in february 2021 it stopped working then we complained it to the Authorised service centre a technician came and told that the compressor is at fault and has to be changed by the company ( which is under 10 years of warranty) and it will be changed within 3 days of working now since its been 7 months and we have given atleast 50 repair requests and we are not getting any follow ups regarding the complaint and we are been harrased by the service centre saying that it will take more time and at the toll free number they are helpless and giving no response saying that it will be done by the service centre this is such a breach of trust by a company like SAMSUNG we are putting this up here as a hope that we would get it resolved ASAP plz help as we are already suffering so much without a refrigerator since last 7 months.