Samsung India Complaints & Reviews

Purchased Samsung M31 from Amazon.in in the month of June, 2020 . It’s only 14 months o[censored]sage and the motherboard is completely corrupted. Now Samsung customer service team is asking for motherboard replacement and charging additional 10, 000/- INR .
Whole Samsung M31 series is having this issue and after that also Samsung is launching the product on market and making fool to the customers. Knowing existing issue Samsung should provide proper customer service without any applicable charges.
Requesting for better resolution and customer service from Samsung India.
Please find Attached invoice

MY omplaint NO IS [protected] Mobilabinitiohaving manufacturing Defective Battery IS defectivesince purchase TO BE chargedafter every20 minutes DELIVERED to RAJPURA servicecentre PIN NO 140401. Reported by service centre that SET Iis Iinherent with MOTHERBOARD. I Ddonot want repairas Iits battery is also not working. Any difference Iin price would be borne by me Other complaint no is [protected]. Service Station request NO Iis[protected]. Kindly replace same as I do not want repaired set because it would create problemfor us in future. Perfectness of phone is must in advancing age and ailing health. Thanks please accede to my request and replace Thanks Dattar Singh Sawhney

Dear Team,

I bought a Samsung Refrigerator on 14th August-21, at the time of the Demo installation is on 17th Aug-21 it was found that the Samsung product delivered by Reliance is defective or damaged. When Engineer from Samsung visited on 23rd Aug-21 and has declared to the Samsung team that the product is defective due to the Compressor default found in a brand new Refrigerator.

Samsung Customer Care persons and Branch Manager Ms. Daaksh Sharma, continuously forcing us from last one week to take the voucher and is not ready to provide us with the Replacement or the refund. It has been a month now and till date No Replacement or Refund has been credited to my account.

We as a customer has requested multiple times that we are looking only for the replacement of the product till date no one is hearing us from last one month and people like Daakshi are harassing us badly by forcing us every day to get settled with the voucher which is of no use to us.

I would like to request Samsung and Reliance team to look into the matter, and resolve the issue by asking some sensible person to get into the matter and provide us the same model or the upgraded model at the earliest possible.

If you are also unable to solve the issue, I would like to claim the Amount of Rs. 35, 155 with the interest of 18% per annum for holding our money for more than a month along with the compensation for harassment by Ms. Daakshi Sharma.

It is better for both o[censored]s, to kindly provide us with the Replacement as the Engineer has detected product defective on 23rd Aug-21 and from last 20 days we are suffering because of the incompetency of Samsung Customer Care people like Ms. Daakshi who doesn't know the meaning of customer care and just know only how to harass the customer at maximum level.

Looking forward to solving the issue within a week by providing us a replacement for a new Refrigerator because it's the second time I am facing the issue of buying a Samsung refrigerator from the Reliance store. Otherwise, I would like to go ahead with the Consumer Court for the mental harassment, Money blocked and improper behavior done by your employees.

It is also requested to take strict action against her.

Regards,
Priyanka Chauhan/Vaibhav Kohli
[protected]/[protected]

I Bought a samsung M30s on 2019 october. It doesn't complete even 2 years [ one year ten months]. I got Logo Hanging problem and it ends with Motherboard Issue when consulted with samsung authorised service centre (Bill No. [protected]) We are using more than 10 samsung products such as TV, computer, samung S21, samsung j7 max, samsung m30s, samsung m31, samsung m12, samung j7 prime, samsung duos, samsung tab... We buy only samsung product because of its goodwill. I felt much for motherboard issue from samsung side even before 2 years. I trusted this product but it has failed after only 10 months of completion of its warranty period. Then samsung product works only for its warranty period????. Then for every two years I need to replace motherboard of my mobile by paying 6000 rupees. This defects is only with samsung side. Thank you

Hi I am complaining regarding an issue I faced with my Samsung Galaxy A50s. The phone experience has been good so far but while trying to make a call it suddenly got restarted and the phone was stuck on the logo. When I got it checked by the service center I got to know the motherboard has gone bad. When I searched on google I see this is an issue that is being noticed to multiple devices. Since the issue is in the device I strongly insist that the company should fix this without charging me. I do not wish to pay a huge amount of of aproxx 10K for a fault in a device of no fault of mine.

This phone was purchase in Jan 2020 and if the motherboard stops in Sep 2021. I seriously have doubts on the quality of Samsung phones.

Phone purchased on July 2020, just 13 months I get two major issues in my phone,
1 . Display changed on November 2020
2 . Now motherboard totally dead, one of the worst experience I have found in Samsung, pls solve my issues

Purchased this television in February 2019 from Kohinoor electronics Mumbai. I had a problem with this in May 2020 which was resolved in June 2020 by HABY Engineering works Kanjurmarg Mumbai. My television stopped working again on 7 Sep 2021 on the 9th a junior technician called Sambhaji visited. He switched on the TV took pictures give an estimate of Rs.25, 000 stating that it is the display that has gone. I don’t understand how can somebody be so sure without opening the television taking it off the wall or any such thing. I am running pillar to post to figure if that is a the problem and if the estimate is genuine or i am being taken for a ride. Kohinoor has tried to arrange for a senior technician but no one has called or visited in the last 48 hours. The Samsung service centers i guess are outsourced and they are all racketeers.

I purchased M31 in May'21 and in Sep upon its first fall the screen broke. Display and other things are working fine. I had purchased the phone for its durability after watching reviews showing drop test and that this phone has Corning Gorilla Glass. Service Centre charging for Display which is working perfectly fine, they are also assuming to change the folder upon change of screen which again is a rare possibility, generally screens do get changed without change of folder.

First of all, how could the glass that passed the hammer test break and second why should I pay for display and folder when only the screen has broken. Please help and advise.

Am highly disappointed this time with the Samsung service & customer service team, no one taking care of the customer issue .

Last two received the same answer from your team. ( We have acknowledged your concern and sincerely apologize for the inconvenience caused to you.
We would like to inform you that your case is already running on the CEO desk. We assure you that our relevant team member will contact you as soon as possible. Kindly wait for the response from them. You are our valued customer and we appreciate your patience in this regard.

Your reference number is [protected].)

Still my issue is not resolved yet. Can you explain how you will resolve this issue?

I have been an existing customer for 7 year what best support you & your team will give me so this issue is resolved .

Phone touch working fine now this spot showing so my humble request to change my screen with immediate effect bcoz this spot increases day by day & doesn't protect your service center which is in Greater Noida .

If you do not resolve my issue then start posting negative comments in my circle as well as social media & you know the power of social media ( if i got lost some money then i also damage your company customer as well at least 50 customers will not buy samsung including me with immediate effect .

Need solution not an excuse & hope you understand my concern & its just matter of retaining the customer & as you know i extended the warranty month Feb 21 because this phone is costly paid you already Rs. 4999 /- else kindly refund the amount & dont want continue with samsung .

Dear Sir/ Madam,
I bought Samsung refrigerator ( model no.SAMSUNG FF C 523L RY54K6558SL REAL SSL)on 12th August 2019.And exactly after 12 months of warranty, it stopped cooling in the month of June 2021.A complaint was lodged with the customer support, wherein the technician replaced a valve and filled gas, in the month of July.Hardly into 1 month of repair, it again stopped cooling.We lodged a complaint with the same service centre(RLogic Technology Services) who came in and again said the gas filling was required.However when the technician came, he identified that sensor and fan needs to be changed. The parts were ordered and replaced on 9th September 2021, however the problem still persists.There isn't any cooling.The fridge compartment shows 18-20° instead of 2-4°.
The complaint was lodged again which is not taken care of.Have been calling the service centre since then n they all have vanished.They haven't showed up to repair the appliance.
Hope this complaint will be redressed at the earliest.
Thanks
Kavita

I had recently booked a complaint with Samsung customer care (From [protected]@gmail.com) that my fridge was not functioning. They appointed an engineer to look into the issue, he came and told that the inverter panel may have shorted so they need to change it, if the compressor is damaged then that also they need to change.

I the fridge was bought by my father who died recently due to corona, we are unable to locate the bill and so is the concern from which it was bought, Bharat Electronics Appliance, Coimbatore.

The Fridge is a 2014 make with a 10 year warrant on compressor. Since the invoice is unavailable they are saying that the warranty cannot be claimed. But even 10 years from date of Manufacture would be till 2024, so please help me get a warranty based service for the compressor should the need arise

My father worked for a Private Bank and had to move places frequently.
We just moved back to my home town after the death of my father, i seriously doubt if the bill is lost during all the hectic packing and moving of stuff. Please help me out in this dire situation, should the need arise to change the compressor.

I purchased Samsung Front load washing machine, model, with invoice with 3 years warranty. I have still more than an year until the warranty expires. The machine stopped working and I raised service request id on date at area pincode 411027. Serivce engineer named Sachin (with Mobile number - +91 [protected] ) came for servicing and he said that due to Rat bites on wires they can't cover under warranty. I asked him to show Rat bites on wires and he is not able to show single bite on wires.
He said we will have to pay around 8000 for repairs.

I called a local shop washing machine guy only to survey the washing machine. He confirmed that there are no rat bites.
The Samsung service guy called up next day and asked for advance money. I told him that there are no Rat bites on wires. Then He tells me that he would do the servicing for free if
I purchase additional 3 years warranty for another 5995 Rs. I have the recording of the calls and I can provide it if required. I have photographs of the inside Wires as well.

When I denied additional warranty purchase, he went on to report for cancellation of the service request.

This is unethical and unprofessional way of service centers to manage service requests. Looks like this is a pattern of service guys to mint money from customers. I see there are many such incidents happening with Samsung customers, when I search internet for similar cases.
My Earlier LG washing machine worked for 10 years without a single problem. The samsung products are getting damaged just within an year.

I expect Samsung to respect the warranty agreement and repair the Washing machine.

Don't knw what's worst.. The product, the service or the customer care...
1 year 2 months brand new 40k+ phone stops suddenly & is diagonised as mother board problem after 1months of service repair attempt. Cost estimate 10k.
The customer care doesn't bother calling up & has the audacity of challenging the customer. Moreover the center in charge tries to reason without knowing the facts defending his tremendously incompetent staff.

Hi team I have not sync my mail ID in Gmail icon also enabled to update my contact

Dear Sir,
I would not go in detail explanation of the mental harassments I am facing with your service but instead give you my order number and service request number. Please go through it and kindly deliver my product bought with hard earn money.
Order #[protected] placed on SEPTEMBER 2, 2021
ticket id is 2192092

I had ordered Galaxy F62 (6GB RAM) (Black) from Samsung shop e store with order id [protected] on July 24 2021. and they cancelled my order, i try to reach customer care but there was no response from there side i raised an escalation for call back but no response. After this, i got a email from Samsung regarding my refund and that was also partial refund they deducted payment gateway charges, this is not expected, first of all they cancelled my order and stuck amount more then 15 days then after also refunded partial amount with payment gateway charges deduction, i paid online total Rs - 18, 999.00 and they refunded me only 16169.00 after 15-20 days of order cancellation, i request you to please take some action against samsung india for cancelling my pre-paid order and also deducting payment gateway charges by not refunding full amount.

Hi,

I have purchased Samsung M30S mobile on January 2020, the mobile crashed while opening whatsapp message

When taken to service center at Porur, chennai they have told that the Motherboard has gone and told to throw this mobile and buy new one

Pathetic service and Samsung has started fleecing customers

Samsung M31 has been fitted with Corning Gorilla Glass to increase its durability and goes through drop test, hammer test, but it fell from my pocket and broke.

How is this possible? Or isit that customers should not trust samsung and get a gorrila glass cover over the phone glass. In that case company should not work upon durability and can provide cheaper phones.

I purchased the phone in May and glass broke in sep upon its first fall. I see multiple complaints in this regard.

Please suggest way forward.

HI Sir,
I am prathyusha from ongole, vip road.My samsung washing is not working so I gave complaint to the Samsung service center in ongole, his name is jilani, he is fraud person, he took 9k from me about parts but he did not repair, worst service, he trouble me alot, pls take action and pls send another person about service, we lost our money.

Hi Team,

I placed order# [protected] for a Samsung Tab A and Samung is not delivering it. I am attaching the order details.

Nobody at Samsung cares of it.

Please help.

Regards,
Manoj Mal