Samsung India Complaints & Reviews

I purchased Samsung Galaxy Buds Pro from Samsung e-shop on 3 September and after getting it delivered I found out that they have completely false marketed the product.

The ANC in these buds which they claim filters out up to 99% of background noise doesn't even block the sound of a fan.

SECURE FIT which they claim is A new take on the classic earbud shape, the design lessens discomfort when you're tuned in for hours and it's such a natural fit you may forget you're wearing them. I am not able put them in my ears even once they completely mess in my ears.

I talked to the Samsung e-shop the same day I got it delivered to return these products and they don't even listen to me they just keep saying go to Authorized Service and I went there 10+ times.

Let's come to Authorized Service Center, they don't even know what ANC is and just says one thing on loop "isme koi issue nahi hai" and they have also put a scratch on my buds cover.

Seeing this kind of after-sales service I'll never suggest anyone buy a single Samsung product.

My Samsung F62 Mobile has not been powered since last two day ago, I will visit the nearest Samsung service Center Ramgarh Jharkhand. He said the mobile is not covered under warranty. I bought the phone since then the mobile is crooked(Tamped). Service Center not resolve my issue last 3 day.

Service request No- [protected]

Service Centre: [protected] - - CITY SERVICE
Address: SHOP NO-15, 1ST FLR, SATKAUDI
RAMGARH 829122

From
M.veera suresh
Diesel local shed Gooty
[protected]


To
Samsung ceo


Sub: about Samsung m31s Mobile problem

What you have done about my case solve as soon as possible
Otherwise I will proceed legally
See I say last and final warning

Dear Support Team, My Samsung F62 Mobile has not been powered since last two day ago, I will visit the nearest Samsung service Center Ramgarh Jharkhand. He said the mobile is not covered under warranty and my mobile is not any physical damage. Only my mobile set upper corner tamper, So Please do the needful and resolve my issue on urgent basis. Service request No- [protected] Service Center:- CITY SERVICE Shop No.-15, 1st Floor, Stikoudi Complex-2, Ramgarh-829122

Regards:
Shahid Ansari Mob- [protected]

UMME HANI AHMED

Bengaluru, Karnataka

I, have bought a samsung mobile (Galaxy M12) pricing at 10, 999 on 21march 2021. It’s been hardly 6 months and my mobile has stopped working all of a sudden on 20 september 2021, when my husband went to the RT nagar samsung service centre and explained the problem, the executive examined the phone and asked question like, was the phone exposed to water or was dropped from a height which might be the cause of the problem. he said no, as that was true.
my husband explained them that the phone stoped working all of a sudden and it was not because of any impact to the phone either by water or by dropping it. The executive then said, must be a software problem, should take a couple of hours to fix it and assured me a call back. Hours passed, they called and said it’s not software problem, but the motherboard and display of phone is crashed and it cannot be claimed under warranty as there was a external small damage to the phones outer frame (This damage was caused almost 3 months ago where i accidently dropped phone the damage took place. It was a minor damage though to the external body and my phone just worked fine even after that) the store supervisor says that warranty cannot be claimed because of this damage. My point is, how would an external damage to the phone that happened 3 months ago can lead mother board crashing and display still working fine, when i informed them display is working fine then service center excecutive said that by mistake they said display is faulty and only motherboard is faulty The amount they offered me for repair was rupees 6, 700 to get a new mother board fixed, why would i spend 6700 for a 11k phone when it is eligible for warranty

i gave a call to samsung customer care with the service id [protected]on 21/09/2021 and the agent there replies he will arrange call back next morning which was not arranged when i called on 22/09/2021 around 12pm the call was transfered to escalation dept to the agent deepa based in chennai samsung call center i explained whole issue to her, the scratch on the phone was 3 months ago if motherboard had to get crashed it would happen right then not after 3 months when not even it fell single time she clearly denied saying it cant be claimed under warranty as there was external damage to the phone(This damage was caused almost 3 months ago where i accidently dropped my phone to ground, since there was no back cover safeguarding the phone, the damage took place. It was a minor damage though to the external body and my phone just worked fine even after that) the store supervisor says that warranty cannot be claimed because of this damage. My point is why suddenly display went off if its due to damage it should 3 months ago not now.
Further, i expressed my dissatisfaction by telling her i will launch a complaint under consumer forum, grievince cell or redressel cell.
she dint even acknowledge the problem only she did was being offensive on call when i was trying to explain the issue.
i'm using samsung brand since 2011 and use to recommend to other's as well but this is the 1st time im complaining. The service experience is very bad. i will never choose this brand again.

Regards,
UMME HANI AHMED

Hi

My mobile still under warranty which closed on 16.10.2021.
I have a issue with Battery point and which is not working. When I submit the phone to samsung store, they are saying they need to change motherboard and costs 11000/-. Why should I pay if the mobile still in Warranty. Kindly help

I bought Samsung M31 (6GB RAM and 128GB ROM) mobile in June-2020 from amazon.in for Rs 16, 999.00 after discount.
Yesterday, 22nd Sept'2021, the phone started to reboot automatically and started to hang all of a sudden.

After visiting authorized Samsung Service Center, the technician said that it has got motherboard issues and the same needs to be replaced immediately or else the phone will get dead any time. Upon asking...

We purchased a samsung side by side Refrigerator from a Authorised samsung dealer in hyderabad in 2019 july and suddenly in february 2021 it stopped working then we complained it to the Authorised service centre a technician came and told that the compressor is at fault and has to be changed by the company ( which is under 10 years of warranty) and it will be changed within 3 days of working now since its been 7 months and we have given atleast 50 repair requests and we are not getting any follow ups regarding the complaint and we are been harrased by the service centre saying that it will take more time and at the toll free number they are helpless and giving no response saying that it will be done by the service centre this is such a breach of trust by a company like SAMSUNG we are putting this up here as a hope that we would get it resolved ASAP plz help as we are already suffering so much without a refrigerator since last 7 months.

Have update my Samsung M31 phone software last week which I received from Samsung and post that I am facing an issue that my phone it freezes and Reboot own it own and I am facing this issue from last 3-4 days. Its a purely Samsung mistake to provide such a FAULTY SOFTWARE UPDATE with a bug. Please help me to resolve this issue asap.

I bought a samsung galaxy watch active from Netherlands. And the watch is dead in 7 months. The samsung Indian said international warranty doesn't work in Indian. But why even we pay money in other containers, they don't give us for free. It was my dream to get one samsung galaxy watch. But now everything gone. Samsung Please bring international warranty claim.

It is evident on record and lot of complaints are already raised on various net forums about Samsung M30s mobile manufacturing defect concerning faulty motherboard.

The Company is also aware of it and just diverting the issue to their service centre without solving it. In such cases Company should replace the part free of cost without misleading consumers.

Surprisingly, the mobile problem starts after completion of one year warranty !!!

If Samsung is under estimating Indian consumers demands, then I think time has come to think about using Samsung products in coming years.

I am using Samsung S20 and I am facing a display error on my Samsung S20 after 1 year o[censored]sage. suddenly the screen went greenish & flickering. When I went to the service center located in my hometown (Gaya, Bihar), the technician couldn't give me any proper reason behind this problem, he just said the display has to be replaced which will cost me INR 16000/-. As per him, the display issue occurred due to normal usage there is no specific reason behind so. Also, he said may after that you need to replace the motherboard too. I'm still confused about what to do now???

I am a Samsung phone lover and using the Samsung phone for more than 10 years. The same kind of issue I am still facing with the Samsung S8 since 2017 which I bought at the time of pre-booking in March 2017 and within a years service center changed the display of that phone 3-4 times but that problem didn't resolve and the phone is still the same condition with the multicolor display (half pink screen).

Last year I bought S20 in pre-booking too in March 2020 and facing the same display issue since two weeks.

I came to know that this is happening due to the Android 11 update and that is correct.

I am very disappoint with Samsung.

Below is the link to several videos on youtube and you can see the comments of customers across the world who are facing the same issue.

https://www.youtube.com/watch?v=8wM4_ufJS1w

https://www.youtube.com/watch?v=SdAlJF_-w4Q

https://www.youtube.com/watch?v=Cgc547kfWSI

I would request you to please resolve this issue as I can't pay 16K this time.

Thanks

Ranjan

[protected], [protected]

Phone details:

Samsung S20

EAN #:[protected]

IMEI : [protected]

We purchased a samsung side by side Refrigerator from a Authorised samsung dealer in kanpur Uttar pradesh two years back and suddenly now it stopped working then we complained it to the Authorised service centre a technician came and told that the compressor is at fault and has to be changed by the company ( which is under 10 years of warranty) and it will be changed within 3 days of working now since its been 20 days amd we are not getting any follow ups regarding the complaint and we are been harrased by the service centre saying that it will take more time and at the toll free number they are helpless and giving no response saying that it will be done by the service centre this is such a breach of trust by a company like SAMSUNG we are putting this up here as a hope that we would get it resolved ASAP plz help as we are already suffering so much without a refrigerator since last 20 to 25 days . Thanks in advance samsung india

Hi,

Even after my request to look into this on priority no one has responded back yet. Selling a faulty product in itself is a bad experience and on top of that not showing any urgency to replace it is even worse. Especially when it is a premium product like the Fold 3. There should have been some kind of recognition for customers spending their hard-earned money into the costliest phone on the planet.

Please imagine how much money I am losing because of the delay in getting the replacement on time.
Purchase price - 1, 50, 000 INR
Upgrade cycle is 12 months. I change phones every year. So, the monthly cost comes to 12, 500 and for 10 days it's 4166/-
So, every day I am losing 416 rupees worth of experience daily because of the delay in shipping the replacement product.

My humble request to move quickly on this and make amends for the loss I am facing. This is never a good experience for the customer and such things need to be addressed properly. It's a shame that the best tech company does not care about its customers and shows no focus or commitment towards them. I am also writing a mail to the CEO in the meantime and request you'll to look into this urgently.

My samsung mobile M31S was updated and from that time it was auto restarting and stucking continuously while doing some thing for long time so please provide or do faver to me as early as possible otherwise i will take serious action that u cannot bare. And I am not scolding u all but just saying my complaint that's it please do faver to me. I will trust the company but sometimes u will get problems I can understand but u should also help wright so please help me. I[censored] want any info I will provide u can use and help. Even tho it's ur mistake or by mistake I am requesting u and not speaking harshly so please help me to solve this problem.

This is a reference to the fault on board for my 50 inch Samsung TV within 13 months of purchase - Model: UA50TUE60AKXXL.

The fault was identified by your technician on 25th AUG 2021 and the status I keep hearing from your head office till now is, it will be replaced shortly with the ETA being revised with every call.

After escalation, I have received calls from Samsung head office on 10-sep-2021; 13-sep-2021;...

From
M.veera suresh
Cell no.[protected]
Horeb chruch road
H.no 19/137
Gooty R.S
Pincode:515402
Anatapur district (A.P)

To

CEO samsung

R/sir

Sub: complaint on Samsung Mobile

What you have decided about my mobile problem Samsung m31s

Contact me other wise I will proceed legally

Hi Team,

Recently i had given my samsung s9+ phone for display and back panel change.
the display was changed on the same day and the back panel was changed after a week.
when the back panel was changed the mobile didnt get through the water test as the server was not able to detect the mobile( i had spent 3 hrs in the service center).
i had revisited the center on 18th Sep and handed over the device and till today the service center is not able to fix the issue and dont have any update on when it will it be fixed.
the Service center is Vasavi Telecommunications Samsung service center, yelahanka, bangalore.

My name is Gowri SIvakumar and I'm writing this from Kochi, Kerala. I'm extremely disappointed with your service!

I had purchased two Samsung ACs (1.5 tonne) from Ammini traders, Tripunithura, Kochi on[protected].
During the entire free service period I informed the assigned technician about the low cooling effect and dusty smell in one of the ACs and it wasn't dealt with seriously. On the day of last free service he filled in gas and still ignored the foul dusty smell that the AC gave out. Neither did he ever educate us about a water wash which we could have availed during the free service period nor did he do anything with regard to the low cooling effect.
He visited our house for the aforementioned free service (final free service).

By mid of June, the AC ceased to function completely..When I informed the service centre about this, the technician casually walked in to fill up the gas..which was filled just two months back? I was charged Rs.2300 odd for this service (July 3rd, 2021), by the same technician.

After this incident, we left for a short vacation to come back home to realise the AC has absolutely no cooling again! We called for service again.
He filled in the gas again and told us it's because we cleaned the vicinity of the outdoor unit..the gas leaked out.We got back on 18th of July and we realised on that very day that the AC is not functioning. The surroundings of my house were cleaned only after we informed the service centre about the malfunction. The very evening after he filled in the gas, the AC gave error codes (EL..something) and it ceased to function again (no cooling)!

Upon informing the technician about the same, he said ' Madam, it takes about 45 minutes to cool the room..leave it on for about 45 minutes..'!
My room is pretty small and it's a 1.5 tonne AC.
We aren't using an AC for the first time.
It was clear from my end that the AC had low cooling and that it was giving out dusty air.
The service centre took the AC and outdoor unit to their centre to apparently investigate it. After almost a week, when I called them.. they said the leak occurred because of some faulty connection between the units.

They initially charged me for gas filling, service, transportation and part change.Upon asking why am I being charged repeatedly for gas filling (which is on account of the inefficiency of the technician to detect a fault in the machine on time)..they were a little confused about how exactly to extract more money from my end!

Since the machine is already at their facility..I enquired about the foul smell..which apparently they had no idea about, at all!
When it was clear to them that their technician had not paid justice to his role..they offered a free shampoo wash.

I was finally informed that the transportation fees and change of faulty parts will cost me Rs.1200 odd.

Why am I being charged at all..when these issues could have been dealt with during the free service period itself?
I paid the entire amount the dealer specified for the ACs and I'm entitled to benefit from after sales service at the right time!

I observe that the level of competence with regard to your Service Agency (Techno Cool, Kaloor, Kochi, 17) is far from satisfactory or their actions are deliberate to promote their own interests. Employing such ill-informed agencies may lead to tarnishing of your reputation. In our case it's been almost 45 days since they have taken the AC unit to their workshop, for which time we are not able utilise the services of the AC. I request you to handle this matter with due seriousness to maintain the faith instilled in the minds of customers.

Customer care system is very inefficient.
Been in talks with them over the for the past 35 days. Nothing has been done.

Hello Consumer Team,

I buyed a Samsung Ac 1.5 ton from Balaji Electronics Hyderbad in cash that is 40, 0000 Rs on 16th September 2021. Ac fixing person came after a day when ac was delivered to my home. From day 1 Samsung Ac is not working it makes noise when we turn on the ac the noise is unbearable. I request the service Center to send a technician for service. They said we will not be able to help you out with the service.br...