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Samsung India Complaints & Reviews

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Updated: Dec 15, 2025
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Samsung India reviews & complaints page 114

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H
Houf
Jul 22, 2021
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Address: Pookuth, thirurkkad, malappuram, kerala

My fridge compressor is not working
Samsung India customer support has been notified about the posted complaint.
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
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    Yashwant Bhujbal
    Jul 22, 2021
    Resolved
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    Resolved

    Address: Pune

    I have purchased Samsung Galaxy A71 on 18th June 2021. On 30th June 2021 the handset was totally switch off. I contact nearest Samsung Service Centre, Vedant Services. The taken my handset and all its accessories in their custody. 2 days after the called and told me that motherboard is damaged due to water contact. It's was absolutely wrong and very doubtful about Service Center's wrong activity. At the time of complaint, every customer were facing the same problem.

    I am your regular customer and faith with Samsung. I did not any proof still and not got proper treatment from Service Centre .I am requesting you to give replacement of my handset within 7 days . Otherwise I have launch Police Complaint against Service Centre.

    Yashwant Bhujbal
    +2 photos
    Sep 4, 2021
    Complaint marked as Resolved 
    Samsung India customer support has been notified about the posted complaint.
    Verified Support
    Jul 22, 2021
    Samsung India Customer Care's response
    Dear Customer,

    Greetings from Samsung.

    With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

    Thanking and assuring you our best services always.

    Thanks & Regards,
    Customer Experience Team
    Samsung India Electronics Pvt Ltd
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      S
      sandip pandey jdp
      from Chennai, Tamil Nadu
      Jul 22, 2021
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      Address: LIG 2, 26/61, JAWAHER NAGER BHILAI

      I give my mobile A 70 S for servicing in your Raipur samsung mobile service centre in 30/06/21 Bill no [protected] which is still pending for reparing pls confirm status urgently...

      Sandeep Pandey
      [protected]
      Samsung India customer support has been notified about the posted complaint.
      Dear Customer,

      Greetings from Samsung.

      With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

      Thanking and assuring you our best services always.

      Thanks & Regards,
      Customer Experience Team
      Samsung India Electronics Pvt Ltd
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        H
        Harsho7
        Jul 21, 2021
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        I buy new Samsung f41 phone and after 20 days it works very slowly
        I m suffering for problems when sweep my phone for menu and other buttons
        So can you please
        Solve my problem thanks you
        My Address is
        EWS/222
        Varun vihar barra-8
        Kanpur 208027
        U.P INDIA
        Samsung India customer support has been notified about the posted complaint.
        Dear Customer,

        Greetings from Samsung.

        With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

        Thanking and assuring you our best services always.

        Thanks & Regards,
        Customer Experience Team
        Samsung India Electronics Pvt Ltd
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          K
          Karthik Buchi
          Jul 21, 2021
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          I bought Samsung S21 Ultra on Jan and the Phone's display stopped working on June.
          It's been more than 2 weeks and Service Center isn't able to provide Screen Replacement. What kind of Support do u have for a Flagship Phone.
          Samsung India customer support has been notified about the posted complaint.
          Dear Customer,

          Greetings from Samsung.

          With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

          Thanking and assuring you our best services always.

          Thanks & Regards,
          Customer Experience Team
          Samsung India Electronics Pvt Ltd
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            M
            mg2407
            Jul 21, 2021
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            Purchased S21 plus but not able to redeem bud pro even after 72 hours.
            Samsung India customer support has been notified about the posted complaint.
            Dear Customer,

            Greetings from Samsung.

            With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

            Thanking and assuring you our best services always.

            Thanks & Regards,
            Customer Experience Team
            Samsung India Electronics Pvt Ltd
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              S
              Sandeep43501331
              Jul 21, 2021
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              खुलेआम samsung के नाम पर फर्जी मिक्सर ग्राइंडर बेंचे जा रहे है
              Samsung India customer support has been notified about the posted complaint.
              Dear Customer,

              Greetings from Samsung.

              With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

              Thanking and assuring you our best services always.

              Thanks & Regards,
              Customer Experience Team
              Samsung India Electronics Pvt Ltd
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                H
                Harish31
                Jul 20, 2021
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                Hello there,

                I am Prakash Chandra Joshi and I reside in khatima, U.S.Nagar, Uttarakhand.15 days before I faced an issue with my mobile screen which turned half black suddenly.I brought it to the service center in Khatima (262308) but even without physically checking, the employee there told me that the defect is not in warranty.Although the device does not have any crack or any other defects from outside and it seems some internal problem with the device but still I am not provided with the help.I purchased my Samsung F41 on 21 Jan, 2021 and it is still on warranty.I am totally dissatisfied with the services provided by Samsung sevice center Khatima.It is not the first time they are denying the service.It happened with me before also.

                I have attached the photo of my device below and it is clearly visible that it has some internal issue.I have also attached the bill of mobile.

                Please look into this matter as soon as possible.

                Thanks and Regards

                Name:-Prakash Chandra Joshi
                Email:[protected]@gmail.com
                Contact:-[protected]
                Device Purchased on:-21/01/2021
                Device Model:- Samsung F41
                Address:-Vill-Nadanna, P.O.-Chakarpur, City-Khatima (PIN-262308), State-Uttarakhand.
                +2 photos
                Samsung India customer support has been notified about the posted complaint.
                Verified Support
                Jul 22, 2021
                Samsung India Customer Care's response
                Dear Customer,

                Greetings from Samsung.

                With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

                We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

                Thanking and assuring you our best services always.

                Best Regards,
                Samsung India Electronics Pvt Ltd
                Jul 27, 2021
                Updated by Harish31
                Hello there
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                  K
                  Kali Dutt
                  Jul 20, 2021
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                  Address: 3251, B3, Vasant Kunj, New Delhi - 110070

                  Hi,

                  I submitted my mobile for screen change on 11th July in AB-7, First Floor, Safdarjung Enclave, NEW DELHI 110029.

                  When I drop by this service center to collect my phone they behave very rudely and even not giving the ETA.

                  Now they are not responding on WhatsApp even not picking my phone.

                  Request you to provide the ETA otherwise return my phone and deposited amount (Rs. 10000/-).

                  Here is my Service Request Number: [protected]

                  Regards,
                  Kali Dutt
                  M: [protected]
                  Samsung India customer support has been notified about the posted complaint.
                  Adding screenshot for my service request details.
                  Dear Customer,

                  Greetings from Samsung.

                  With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

                  Thanking and assuring you our best services always.

                  Thanks & Regards,
                  Customer Experience Team
                  Samsung India Electronics Pvt Ltd
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                    A
                    Ashiq Razy Sha
                    Jul 19, 2021
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                    Address: Valyaparambil house ,kulashekharapathi,pathanamthitta

                    My device is a waterproof, but it drops to water accidentally phone got offed
                    Samsung India customer support has been notified about the posted complaint.
                    Dear Customer,

                    Greetings from Samsung.

                    With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

                    Thanking and assuring you our best services always.

                    Thanks & Regards,
                    Customer Experience Team
                    Samsung India Electronics Pvt Ltd
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                      aemngp@1
                      Jul 19, 2021
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                      Address: Block No. 14, Qrt. No. 95, CPWD Colony, Seminary Hiils, Nagpur-440 006.

                      I, Satish Eknath Khot, having Mobile No. [protected] had purchased a Samsung galaxy F 41 mobile directly from Samsung Store on 24th October, 2020 delivered by Bluedart Courier Services to me after some 2-3 days. Yesterday all of a sudden some red and purple colours have spread on Display and the spread is increasing. I personally contacted the Authorized Samsung Service Centre at SPECTRUM SERVICES at Dharampeth Tower, 1st floor, Dharampeth, Nagpur-440 010 today in the morning but the Service Centre attendant/technician told me that the problem of DISPLAY dies not cover under WARRANTY and hence I have to pay for it. The technician told me that estimated expenses will be around Rs. 4, 700/- even though my mobile is under warranty i.e. purchased on 24th October, 2020. Even the technician demanded Rs. 177/- towards Estimate Report which I did not take. Kindly arrange to repair my mobile through the Samsung Service Centre at the earliest.
                      Samsung India customer support has been notified about the posted complaint.
                      Dear Customer,

                      Greetings from Samsung.

                      With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

                      Thanking and assuring you our best services always.

                      Thanks & Regards,
                      Customer Experience Team
                      Samsung India Electronics Pvt Ltd
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                        Samsung Service Centre has charged gas filling charges for under warranty compressor replacement and also replaced PCB stating that compressor is damaged due to fault in PCB. They have not shared the invoice copy also.
                        Date of service request - 11.06.2021
                        My Service Request No. - [protected]
                        Serial Number: R5754PAD900682L
                        Even invoice copy is not available online after login on Samsung portal.
                        Also got a...
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                        D
                        Debasis Mahato
                        from Kolkata, West Bengal
                        Jul 18, 2021
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                        Address: 29/5 N C Das Road, Baranagar, Kolkata

                        Dear Sir,

                        This is to inform you that my Refrigerator is leaking water from this device. We have complained about this, but there is no response from your end. Requesting you kindly look into this matter. My invoice details for your reference. I hope you will respond soon.

                        Service Details

                        Service Request Date
                        Monday, July 05, 2021

                        Service Request Number
                        [protected]

                        Model Number
                        RT28T3C23NV/HL

                        With Regards,

                        Debasis Mahato
                        Samsung India customer support has been notified about the posted complaint.
                        Dear Customer,

                        Greetings from Samsung.

                        With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

                        Thanking and assuring you our best services always.

                        Thanks & Regards,
                        Customer Experience Team
                        Samsung India Electronics Pvt Ltd
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                          K
                          Keshav Bajaj
                          Jul 18, 2021
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                          I had given my phone to service center as my phone was having restart problem from starting, they updated the software but problem remains same. After that again I had given my phone to service center for same problem as well as USB connecting problem, they changed the USB slot and motherboard and given my phone back after 13 days. Now again I have given my phone at service center for USB connecting problem as well as many other problems as its touch doesn't work sometimes, while using any app its come back to home page itself. Till now I even unable to use my phone properly and wasting time at service center.
                          Samsung India customer support has been notified about the posted complaint.
                          Jul 18, 2021
                          Updated by Keshav Bajaj
                          My phone is still with service center
                          Jul 18, 2021
                          Updated by Keshav Bajaj
                          Don't know what your company wants. Just want people to buy Samsung but not everyone knows about your worst services
                          Verified Support
                          Jul 20, 2021
                          Samsung India Customer Care's response
                          Dear Customer,

                          Greetings from Samsung.

                          With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

                          Thanking and assuring you our best services always.

                          Thanks & Regards,
                          Customer Experience Team
                          Samsung India Electronics Pvt Ltd
                          Jul 21, 2021
                          Updated by Keshav Bajaj
                          Phone no.[protected]
                          Mailid- [protected]@gmail.com
                          Jul 22, 2021
                          Updated by Keshav Bajaj
                          Recived phone from service center but now I'm facing new problems as well as old problems also
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                            M
                            Mobilecare5903
                            Jul 18, 2021
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                            Address: Samsung India Electronics Pvt. Ltd.

                            Hello team! I knew you wouldn't.

                            It's over 24 hours time was sought regarding my case. It's now 72 hours. But I haven't got any update yet.

                            Good news for all of you? Now this matter is going to court. Now you don't need to worry any more. Very soon you will have notice.

                            Will answer it again later. Now whether you call or not. That's your wish. Because this matter is going to court.

                            And? Notice this tomorrow? Your Noida Head Office! And Gurgaon Head Office!

                            for both. speed post! have been done. Now let's see. Why won't you. But Iam give you one more chance. I want refund my watch ⌚.
                            +1 photos
                            Samsung India customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 20, 2021
                            Samsung India Customer Care's response
                            Dear Customer,

                            Greetings from Samsung.

                            With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

                            Thanking and assuring you our best services always.

                            Thanks & Regards,
                            Customer Experience Team
                            Samsung India Electronics Pvt Ltd
                            Jul 26, 2021
                            Updated by Mobilecare5903
                            Hello team! I got the information. My case is closed. But want to tell you? I have your Samsung watch. And your technical team?

                            Why did you verify it? He didn't even hear once whether the voice was a track or not? No problem! I have some Hindus. Or do you answer? Or shall I ask the court?

                            When the people of the center already knew. This is how the sound will come in it. So he! Why open my watch? second point.

                            Delivery of car at service center. and up to 10 days. near you? Lack of record third point. When I came to arrange the call.

                            So calling continuously for 20 days. And tell this. You will get a call. Found out 20 days later. My call did not get arranged. So where do you get calls from?

                            The fourth point is what your supervisor said. Whose name is Akash. some reason? The age of my car. And say this! in your case?

                            there is something! Which your case is not getting solved. Everyone is having K years. But not yours! Name the reason for that. And?

                            to threaten. And I want to tell one more thing. Near me! Your total call is recording. Whatever you guys said to guide me miss.

                            and sent by you. All mails are there. If you don't want to answer? For this. Court me!

                            Have to take help. Notice has been sent to you. I am sending you the screenshot. Please read it carefully. and reply to it. You have one more option.

                            Either refund my lot.

                            or else?

                            Going to court Answering about these points. done by you. All the mistakes you have made.

                            I have his total record! if you have? Speed ​​posted by me.

                            Court notice? Have you got it? According to him! within 7 days. You have been asked to answer. And when do I?

                            All these evidences. I will present it in court. After that! Coat too. About your service! Will condemn

                            Because your employees! Is everyone saying that? Company ones! Why are you doing this to you? This is wrong! It should not happen.

                            These are your employees. I have call recording of them too! I will also present this in court. Workers of your company! He himself is telling. You are being mentally harassed.

                            You later? Regarding Harassment. A notice! And I want to send lets see. In this case of mine!

                            What can you all do? Thank you! Please read the notice carefully. and answer it.

                            If you guys? Call me if you want to contact me. If you don't want to call.

                            Then mail it. If you don't want to get it? Answer it! Come to court. If the notice has not arrived then all of you?

                            I am sending a copy of the notice. After it your choice!

                            Hello team! I got the information. My case is closed. But want to tell you? I have your Samsung watch. And your technical team?

                            Why did you verify it? He didn't even hear once whether the voice was a track or not? No problem! I have some Hindus. Or do you answer? Or shall I ask the court?

                            When the people of the center already knew. This is how the sound will come in it. So he! Why open my watch? second point.

                            Delivery of car at service center. and up to 10 days. near you? Lack of record third point. When I came to arrange the call.

                            So calling continuously for 20 days. And tell this. You will get a call. Found out 20 days later. My call did not get arranged. So where do you get calls from?

                            The fourth point is what your supervisor said. Whose name is Akash. some reason? The age of my car. And say this! in your case?

                            there is something! Which your case is not getting solved. Everyone is having K years. But not yours! Name the reason for that. And?

                            to threaten. And I want to tell one more thing. Near me! Your total call is recording. Whatever you guys said to guide me miss.

                            and sent by you. All mails are there. If you don't want to answer? For this. Court me!

                            Have to take help. Notice has been sent to you. I am sending you the screenshot. Please read it carefully. and reply to it. You have one more option.

                            Either refund my lot.

                            or else?

                            Going to court Answering about these points. done by you. All the mistakes you have made.

                            I have his total record! if you have? Speed ​​posted by me.

                            Court notice? Have you got it? According to him! within 7 days. You have been asked to answer. And when do I?

                            All these evidences. I will present it in court. After that! Coat too. About your service! Will condemn

                            Because your employees! Is everyone saying that? Company ones! Why are you doing this to you? This is wrong! It should not happen.

                            These are your employees. I have call recording of them too! I will also present this in court. Workers of your company! He himself is telling. You are being mentally harassed.

                            You later? Regarding Harassment. A notice! And I want to send lets see. In this case of mine!

                            What can you all do? Thank you! Please read the notice carefully. and answer it.

                            If you guys? Call me if you want to contact me. If you don't want to call.

                            Then mail it. If you don't want to get it? Answer it! Come to court. If the notice has not arrived then all of you?

                            I am sending a copy of the notice. After it your choice!

                            Samsung - Comment #3867011 - Image #0
                            Samsung - Comment #3867011 - Image #1
                            Samsung - Comment #3867011 - Image #2
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                              M
                              murtaza ib
                              Jul 17, 2021
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                              Address: lunawada

                              Our complain no 2924599
                              wednesday your technician call me but till not come please send me technician
                              thanks & best regards
                              murtaza bootwala
                              mobil[protected]
                              Samsung India customer support has been notified about the posted complaint.
                              Dear Customer,

                              Greetings from Samsung.

                              With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

                              Thanking and assuring you our best services always.

                              Thanks & Regards,
                              Customer Experience Team
                              Samsung India Electronics Pvt Ltd
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                                T
                                Trilok Darji
                                Jul 17, 2021
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                                Address: Quarter No 2 Type 2 Block No-9, Second Postal Colony Near Food Corporation of India

                                Am really very very disappointed with Samsung service support. My Samsung service request no is [protected]. My Samsung digital investor fridge stopped cooling due to compresser. The engineer had a visual inspection and suggested to replace the compressor. He told that it will take 2 days to get the part and installed. Its been 7 days Plus now, the engineer told me that the compressor is 5 year warranty but in digital investor the compressor warranty is 10 year written in fridge. If the problem is not solve then I will be go through the consumer court. I dont have service center contact number and the Samsung Service Support always says that it will be done today. Samsung brand value has been degraded due to its poor service support. I am never going to buy any Samsung product henceforward.
                                Samsung India customer support has been notified about the posted complaint.
                                Dear Customer,

                                Greetings from Samsung.

                                With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

                                Thanking and assuring you our best services always.

                                Thanks & Regards,
                                Customer Experience Team
                                Samsung India Electronics Pvt Ltd
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                                  A
                                  Aditya Inchalmath
                                  Jul 17, 2021
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                                  I am Aditya Inchalmath I am using Samsung Galaxy S20 since 6 to 7 month. I visited more than 6 times to Samsung Service Center. And I got proper service but I am not happy with Samsung Galaxy S20. Kindly replace or refund me.
                                  I am facing lots of problems like
                                  1) Warning comes your phone's temperature is too high to use.
                                  2) If I call for 5 minutes it's get heat up and I am not able to use.
                                  3) And battery drains quickly.
                                  4) If I play any games or videos it's get heat and warning comes like your phone's temperature is too high to use.
                                  I have used all top hand mobile devices like
                                  S2, S4, S8, S10 and S10+, Note 8 and Note 10
                                  But I am facing this issue first time kindly replace my device.
                                  I hope you will take proper action

                                  Thanking you
                                  Respected Sir/Madam
                                  Samsung India customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  Greetings from Samsung.

                                  With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

                                  Thanking and assuring you our best services always.

                                  Thanks & Regards,
                                  Customer Experience Team
                                  Samsung India Electronics Pvt Ltd
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                                    gulabsinghmina
                                    Jul 17, 2021
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                                    Delay in repair of my phone

                                    I am writing this to complain to you about the poor service facility by your Samsung service center .I purchased Samsung A51 in Nov 2020. I went to your service center QDIGI Service limited Janakpuri New Delhi 110018 ( Service center -[protected]) and I gave my phone Samsung A 51 for repair on 12th july 2021 to Service center and whose bill number is [protected]. But till now I did not get the Phone repaired nor did I get any information from...
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                                    ayoushman
                                    from Aligarh, Uttar Pradesh
                                    Jul 17, 2021
                                    Resolved
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                                    Resolved

                                    Hi,

                                    Not really sure if anyone in Samsung is literally bothered about the CUSTOMERs or not. Even now I am struggling to get any kind of resolution for the lack of service from Samsung Service centre in Bijnor, UP, 246701.

                                    The technician visited my place last evening at 6.45 pm and said nothing can be done now, I will give report to centre and they will do the work tomorrow i.e. today. Since 15th July, I am being forced here or there and given multiple numbers to CALL ON, but not one imbecile has responded. It is as if Samsung knows they provided faulty AC and are now looking away from facing the issue.

                                    Have called Samsung CUSTOMER care 4-5 times now, each time they tell us that they have forwarded the request to service centre on priority but nothing has happened. They gave me a number of a person Gazi[protected], but this guy doesn’t seem to answer calls, have tried at least 5-6 times, but no answer or call back. The technician (Sajid - [protected]) who visited yesterday was supposed to do so day before yesterday, didn’t and yesterday came 15 minutes before there duty ends, as if this was a customary call. He today says that he is on leave and asks me to contact service centre, where he gave me a number of the biggest ###, Tahir[protected], who on first 3 calls doesn’t respond, on the 4th try the call gets picked up only for this guy to now tell me that if he has some guy then he will send.

                                    Is this the kind of fraud CUSTOMER service that Samsung promises. I want the AC to either be repaired on uninstalled from my house by end of day today. I am fed up of Samsung, i will purchase a new AC for the room, but just get this fiasco and fraud of a company Samsung out of my house.

                                    If a resolution is not provided by end of day today, i will be forced to take this up to the respective legal authorities against both Samsung India and Samsung service center.

                                    Service Request Number - [protected]

                                    Regards,
                                    Ayoushman
                                    Sep 6, 2021
                                    Complaint marked as Resolved 
                                    Samsung India customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 18, 2021
                                    Samsung India Customer Care's response
                                    Dear Customer,

                                    Greetings from Samsung.

                                    With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

                                    We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

                                    Thanking and assuring you our best services always.

                                    Best Regards,
                                    Samsung India Electronics Pvt Ltd
                                    It has already been 6 days and all that has happened is that I have put in a complaint to Samsung CEO, Samsung service head and here, only resolution I got was that you all promise service centre will call, but your service Center doesn’t seem to care for the promises being made. Service head promised call back, nothing happened. ceo office promised resolution by Monday, haven’t got a call also from your people. Your brand is a disgrace to customer service and you abolish it. Customer will atleast then can take care of the products they unfortunately purchased from Samsung .
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