Samsung India Complaints & Reviews

I have ordered microwave via Samsung website.
Order date: 31.Oct. 2020
Promised delivery date: 3.Nov.2020
Order id: [protected]
Delivery pincode: 400076 (power, mumbai)
Issue :
1) Order not delivered till date
2) Multiple times called CC, sent mails but no proper responce. Every I get responce from cc that we are escalating issue and you will hear back from us in 24 to 48 hrs but no response.

Someone please help, am very irritated and frustrated with Samsung.

My samsung fridge stopped working last year . I registered my complaint on toll free number of samsung service center. Next i got one mssg with the details of local service provider.
Later in the afternoon he came and replaced old damaged compressor with a new one of different company (LG) . He charges 5000 rupees and took the receipt with himself only. Now in 2020 my fridge again stoped working and when again called service center they told me there no record of my previous complaint as my warranty period is going on. There service provider is also not recognising my complaint. they have cheated me and now they are asking money for compressor again.

Some one from Samsung called me today and apologized for their team member's rough discussion. But no solution yet.
Please initiate legal action on samsung india. I am fed up with Samsung India's stubborn approach.

Some one from Samsung called me today and apologized for their team member's rough discussion. But no solution yet.
Please initiate legal action on samsung india.

In 2nd week of Sept. 2020 my TV was repaired (Service Request No. [protected] dated 04.09.2020). Again same problem. My TV has again stoped function. It is not starting, no red light after power is switched on.

I am submitted my mobile in service centre 29th October after 2-3 days I have confirmation 3 November my phone confirm for replacement De confirm my address also now today is 13 November but I didn't receive my mobile and when I am calling Samsung care helpline they told me wait sir wait we will connect you soon they said always this type words no action no reaction.🤬🤬😡😡😡

Attached image shows that there are no pending complaints on this forum by Samsung. This is completely wrong. I myself have one pending complaint from last 21 days. Similarly there are other complaints also which are yet to be addressed. But there has been no response from Samsung.

Order ID: [protected] & [protected]
Samsung Note 10 lite(Aura Black)
Order Date: 28/10/2020.

I have ordered phone with order ID [protected] on 28th Oct but after 2 hours I realized that I have not done via EMI process. Therefore, I cancelled this order and ordered another phone with order ID [protected].
Unfortunately, in both cases, I have seen that I did not get the discount mentioned on the website, I am charged higher rate than promised in your website.

I have emailed your support email ID, chased multiple times, called Samsung executives, but I did not get a response or not even a reply to my any of my emails.

It was shocking to me as I thought Samsung is an international company and it would take care their customers as best as possible(I was wrong here)

Since I have not heard back from Samsung even after my calls, emails, I finally told that I will not accept the product(via email). (funny thing is that, you sent both products even the one which I cancelled also) and I did not receive both and it went back to your Wearhouse(still in transit from 4th it is returned)

Tickets raised that I remember.

1796720
1806445

My cancelled product has not refunded yet. Now they say it has to come to your Wearhouse to initiate cancellation. it is not fair. Since I haven't accepted it, there is no way that it is on the customer side. the product is still belonging to you.

I have taken this both product via Credit card. Since my billing date of my credit card was on 7th Nov, I got a big lumsum amount to pay back to bank - 80k. If you would have properly initiated the refund on 28th itself, i would have saved from this struggle. now they started to take EMI also which is for cancelled one.

Finally, I have written to Samsung CEO as per the option available. They called me two days back but not my refund processed yet. today i got an email updating that 49.2 rupees returning instead of 40 thousand(40k). what a pathentic dealing.

Also its shocking process that you don't have an escalation matrix to the customer to resolve their grievances. Frontline helpdesk is helpless and they say there is no way they can forward the call to their leads or managers or there is no such escalation team available for customers. This is ridiculous from my point of view.

I have booked again Samsung S20+ via order [protected] on 6th. Today it is 11th, it is still in packing state and as per the website, it is supposed to deliver today to me. But not received yet. when I called, it is not shipped yet but saying it may reach.

I do not know what should I do?

Jinesh John

Dear Team,

This is the most pathetic customer care service I have ever seen.

Ticket #[protected] Raised on 25th Oct no resolution yet.
Ticket #[protected] Raised on 26th Oct no resoltion yet

False commitment to sell prodcuts.

Regards,
Rohan

This is Nandkumar Gupta from Mumbai, I had purchased a Samsung A50S handset on 19/1/2020 & all of a sudden I encountered power off issue in the month of Jul. Thereafter I called up cust care to check nearest service center add in Badohi since my brother was using the handset and went to native place due to lock down. cust care people were so poor instead of service center, they gave me collection center add (Aaradhya Communication- Mr. Jaiswal)) again worst person to speak with then final this time cust care gave me Mirzapur service center (Singh Cyber - Mr. Chandra Prakash) add since they don't have any service center in Badohi. I again connected to the worsen person than even both of them made me like a football and they even did not feel like telling me the issue with my handset. Finally I came to know they diagnosed water liquid damage which is not at all possible. I wrote on Samsung Facebook page and also to Samsung CEO then I got a call from Dilip who was nice but did not solve my problem he even connected Chandra Prakash from Singh Cyber and while speaking to us he disconnected the call. Dilip has also admitted that even he has had the same issue when service center finds any handset under warranty they declare it as liquid damage so that they can charge the customer. I asked my brother not to visit any collection center or service center in Badohi/Mirzapur as they do not value their customer and asked him to deliver the handset back in Mumbai. I again wrote to Samsung CEO and got the call from Mamta who later transferred my complaint to Dilip who said he will escalate this case and ensure this will get repair under warranty after that I got a call from Yogesh Sharma who asked me to visit nearest service center in Mumbai since he got the handset from my brother. I did the same and he said he has got the report from service center and same is under discussion after two three follow ups now he is saying I have to pay the charges and maximum they will bear 25% loss and 75% lossI have to pay. I am highly disappointed as I have been following up with so many people, some were worst and not at all fit in their job. I say this with a bang that the handset was never ever came into water contact and Samsung is fooling their customer and making money out of it. If this would have been the case of water liquid damage do you think Samsung your customer will take the follow up from last 5 months. WORST AND PATHETIC CUSTOMER SERVICE AND MANUFACTURING EXPERIENCE.

Hi,

I have samsung A71 phone purchased on www.samsung.com order ID:[protected] on 28 september 2020.using Samsung finance plus service and already made down payment Rs.6800/- and finance has been approved application no:DMI[protected].
Samsung finance have blocked all my access to the phone, it is not leting me call even. I received updation notification on 1st November 2020, after mobile software update i can not access...

Hi, I am roopa with the registered mobile [protected]. i have purchased a Samsung phone(M01 core) on 22nd September 2020 for 5500rs, there was a problem with charging, i have used to charge more than 4 hours, i was not able turn on the phone and then given to Samsung service center and later they informed that there is a problem with motherboard and charging point and they were asking to pay 5200rs for that and the mobile battery is bulged....

Hi,

I recently got Samsung galaxy s20 plus on 23 oct 2020(delivered) invoice date 20th october ordered .From the day one I had battery drain issues. Have reached Samsung multiple times and they have just asked to try out different settings, factory rest and go to service centre, which I have done and of no use. Im frustrated with them and the phone I hardly get 2-3 hrs of screen time with very very nominal usage. If I ask Samsung customer care to refund my money and take the phone, they are just asking me to take back to service centre. If I go to service centre they are asking me to talk to customer care. Im not sure they think Indian customers as a joke. I request this forum to make sure that samsung refunds my money ! and not to allow them to sell such bad phone. they have made be wait and now saying 14 days return policy is over. I have complained n number of times today is the 20th day of the phone with me. no call back from samsung ! pathetic !

I was given 10, 000 redemption points for pre booking a Galaxy Note 20 Ultra. Later I bought a galaxy Buds+ paying 10000 from those reward points and Rs.490 from card

Now they sent a defective product and returned me only Rs.490. What about the 10, 000 worth points for which I had pre booked the phone paying Rs.5000 and claimed it.

We are a middle class people who calculate every penny. Please dont cheat customers like this.

Samsung Ref No. [protected]

This is my second complaint on this forum regarding wrong product delivered as the first complaint still remain unaddressed. My order no. is [protected]. I purchased galaxy M51 but wrongly received M31. I placed my order on 18th October 2020 and received wrong product on 22nd October 2020. The complaint was immediately registered to samsung customer care. Case was forwarded to VOC team. VOC claim no. generated is [protected]. But till this date (ie 11th November 2020) there is no response provided by samung.
In first customer on this forum, samsung customer care executive commented that the issue will be solved. Similarly when I call customer care cell, they do say the same thing. But in reality they are not addressing the issue at all.

1.5 ton Split AC is unserviceable. The flow of water is coming inside during switching on.

I received a telephone call from Samsung India and one Mr. Sureshkumar spoke to me in a harsh manner and was trying repeat the same answer given earlier by him.
During my last telephonic conversion with him I have clearly mentioned that while attending calls thru the headset my voice is not audible to the person at the other end.
During today discussion I had asked certain queries to Mr. Sureshkumar and there was a vague reply from him. I have certain queries which I would like get clarifications from samsung.
1. When my headset was in the service centre, did any engineer of samsung physically inspected my headset before taking a decision "not eligible under warranty" if yes can they share the inspection report. If not inspected how can they write emails to me saying this headset can be serviced on chargeable basis. From today discussion I can understand that "chargeable basis" is not to repair headset but to give new headset at a price of Rs.2999.
When my headset was in the service centre, they have not even checked the headset for mic or speaker function. Now today during the discussion Mr. Sureshkumar was adamant and was replying that since the headset is cracked they donot want inspect as the headset cannot be repaired.
How can a company supply such a product at Rs. 2999 without serviceability.
Samsung has not physically inspected the headset and was simply taking decision by seeing the photos sent by me thru mail to them.
Samsung India should be banned from selling the products which are not serviceable.
Mr. Sureshkumar of samsung also stated that he has already discussed the issue before and during today discussion also repeated the same reply. Samsung is not coming forward to at least to inspect the headset physically and was keen on pushing me to buy a new one by paying full amount.
I am totally fed up and mentally disturbed by their calls and every time I have to keep on repeating the same thing to them.

I have purchased a earphone before 3 months..but now it's not working.. product is worst. Problem in the mic...

This television was purchased from Vijay Sales (Opera House Branch) on 6 August 2020,
Invoice No: OH-A-SIF730 since then the product as faced malfunctions twice
(1) During installation when the engineer started the set up image displayed was like X ray, the engineer mentioned that there is a fault in the product and to contact Vijay Sales however he rectified the issue by taking help from Samsung support.
(2) Malfunction of Main PCB on 31 Oct 2020, was replaced by Samsung engineer on 4 Nov 2020.
Since the purchase in August 2020, I have witnessed two malfunctions with the product which has caused dissatisfaction and losing trust in the brand (Samsung). Samsung who is well known to deliver quality assured products and an excellent service to customers is now just become a quote of trade to sell products and does not look like the brand even means what it proudly says. I have been a valuable customer of Samsung with most products in my house are purchases of the brand however with this dissatisfaction I am losing trust in Samsung.

I hope you listen to my concern and will wait to hear for a positive response from your sides. One more thing buying a new tv and experiencing malfunctions is not what a happy customer wants, warranty and free of cost servicing is not either. If we are paying the price of the product please ensure you deliver quality and not just fake quotes of excellence.

I have placed the order [protected] on 20/07/2020 for Samsung Galaxy M31. There was a cashback offer of 1000 rupees during the time of order for ICICI debit card. It has been more than 90 days but i haven't received the cashback yet