Samsung India Complaints & Reviews

I bought a Samsung 43 inch LED smart TV on 28th Oct 2016 by paying Rs 73900/- (Price of a brand new TV) at Samyak Sales, Mumbai which is a Samsung Plaza. In the first week of September 2020 picture began deteriorating and a complaint was made to Samsung. The official technician came and inspected the TV and said that the panel needs to be changed and the estimated cost will be Rs 23000/-. Since the charges were exorbitant I called in a local technician. After opening up the TV he made a shocking discovery. After opening up he said that all the parts were older than four years and it was a set that was repaired before being delivered as a new TV. There was a signature of a technician from Abhinav Enterprises who repaired the TV on 8th October 2016 on the repaired part of the TV, well before it was sold as a "New TV" to me. Abhinav Enterprises is the authorized service center for Samsung TV. This is a clear case of fraud. The retailer whom I bought it from says "Samsung India" is responsible and after a complaint to Samsung (by email) they say the retailer is responsible . Do not blame each other and kindly repair the TV or give a brand new TV (of same config) without any further delay or cost since I had paid for a brand new TV.

Regards

Zaveri Bhanshali
email : [protected]@yahoo.com

I ordered a mobile samsung from Amazon online through Bajaj finance.i had a problem with ecom cpp telebinding rural please cancel it from my account

Since October 2020 I have been complaining about my headset problem. Inspite of my complaint to consumer forum, samsung India is still responding that they are working on my complaint and asking me to wait for a resolution. Someone from samsung india called me and said this headset level u cannot be covered under warranty and I find it as a delaying tactics as my warranty is getting expired on 29th Nov2020.
Think I am simply wasting my time by complaining to samsung India and also to the consumer forum.
Enough of this wasting time and the mental agony, tension that I am going through.
Either samsung india or consumer forum is going to help me in resolving this issue.

Dear samsung management
I have purchased an Galaxy A51 (6GB RAM) in June after one month the mobile was not working.i have shown my mobile to Samsung Service center in Vijaywada.Ruby Techno Services on the 12 of October they said it has Mother board/Processer problem we need to replace it.
i gave my mobile Galaxy A51 (6GB RAM) for Mother board/Processer replacement in ruby techno services, vijayawada, andhra pradesh, they said...

I beg to draw your kind attention towards the purchase of a coloured SamsungT.V. from your shop.
It worked very well for a few months but now it has created disturbance for all o[censored]s. Its picture often changes and there is a whir sound in it. Even its switches do not work properly and lines often appear on the screen. It even takes a lot of time before functioning.

Before purchasing you pleaded its durability, utility and stability but it seems it was only a bargain. It has got some fault. You also provided me with a guarantee card in case there appears any defect. So I request you to replace the television as it stands within the stipulated guarantee period. So replace with me a new one or repair it.

Thanking You,
Yours faithfully,
Srinivas.

I have ordered a refrigerator directly from Samsung.co.in website. Refrigerator I have received has been opened by their technical engineer who came for installation and demo. But there were dents on the front of refrigerator and he only showed that to us and marked as damaged from his side only. I have sent those pictures to Samsung over email. When I contacted Samsung India regarding this no proper response from them. They told they were discussing about the issue and they will refund the money soon and take back the their product once over a call. But no response for my emails. After that whenever I call customer care they tell me to wait for checking the details and then disconnect the call without telling anything. And I get email stating they will take the product back in 5-7 every time I write a mail. But they are not doing the same. I am really frustrated. Never saw so bad customer service and vague response from any one.

Samsung has sold me refrigerator in 2018 . Refrigerator is not working since last 8 months. Samsung is not ready to refund me my money . I have asked for 90% refund .They have closed my case UNRESOLVED. Report is issued to me thar fridge is irreparable. Report attached. I have videos of repair fridge is dismantled to some extent as its unsafe to operate it.
Iam being threated by backend team to accept what ever they offer in 7 days...

I purchased from Samsung e-store and now suffering from their fooling terms. I received device with some manufacturing defects and have been complaining online and over the phone to customer care since the second day and now they when they I visited the service center, they are telling that their replacement period is like floating interest rate, 7-10 DAYS, while for Amazon, Flipkart etc, it's 14 days. Perhaps they have their own factories in which some different policies are applicable! There is no value to their online complaints.Now I have to dwell on the faulty product forever!!!😭

Bi have one mobile booked through online your delever commitment date 29th october 2020 but product not delever till the day .
Your comapny msg to me on 1st november my produst is packed.
Today i have cheacked status so same are showing my product is packed only.
No improvement till today.

Many times coordinate with your customer care person but not resolve muy issue.

I feel samsung service is very poor.

1. Product was ordered online from Samsung Store app.
2. I received a defective product
3. Went to service center and was not much of a help.
4. They took 1.5 months to give me a DOA (Dead on arrival certificate)
5. I was informed "A new product would be sent to me and I have to hand over the DOA to them" (Validity of the certificate was 7 days)
6. Now they have taken back the old defective device and neither I have received any payment nor they have replaced the product.
7. I have been waiting patiently for past 2 months, called customer care almost every day and sent several mails including Service Head.
All efforts are in vain as no one is responding..

I cancelled my order of mobile m51 on 20 oct and havent recieved refund yet, sent 100s of email to samsung, talked with their customer support on phone and on chat of their website but no resolution yet, these scammers making fake promises that i'll get my refund in 48-72 hours everytime i complaint, its been happening from last 16 days, i even sent mails to ceo samsung, service head but they are of no help either, i literally have to beg for my own money

I brought samsung m31 mobile it takes 2:40hrs to take full charge please imporve its doesn't support 22w charger which you provide for Samsung m51

We bought SAMSUNG MICROWAVE OVEN on 24th Aug 2020 from Adishwar, Tiptur, Karnataka but, we didn't receive the warranty card till date. We have packed the product infront o[censored]s but they have not put the manual along with the product. After constant follow-ups, after 6 weeks they provided xerox of the manual and when we are asking for warranty they are saying the bill would be enough for any further complaints. Demo guy also didn't show the demo as he could not refer to the manual.

Even, the glass rotator inside the oven was also not fitting well... once we complained about it then, after a few days they exchanged the rotator which they would be knowing while showing the demo in the showroom which we have not noticed. Overall, we feel there is some issue with the product which the showroom guys are hiding from us.

We have brought this issue to the notice of the Adishwar main branch, Bangalore... even, they are not supporting us. They are comfortably escaping without providing the warranty card saying the warranty card is not needed... We wanted to bring this issue to your notice to take required action and do the needful.

Hi Team,

This is regarding my mobile phone which i have ordered on 12 October 2020 which is not delivered yet and no response from the order tracking link as well as from customer care they do not have the justification for it why the delivery is delayed.

It would be great if you can help on this?

Order number :[protected]
complaint number:
1 : 1780488
2: 1786430

“The mobile phone was purchased for my company (I am a corporate customer from BHEL) and for reimbursement of the same it to be taken from BHEL for which GST No and Company Name are required to be mentioned at “BILL TO” along with other details. I had entered the details of complete billing address as well as GST No . 09AAACB4146P2ZC in the field provided on Samsung shop Online Platform.
However, in the invoice provided, Billing address is correct but the GST No of purchaser is not shown.
Moreover, the GST No is inadvertently indicated in Delivery Address, which has no meaning.
Kindly issue the invoice incorporating the GST No. of the purchaser in the Bill To details. This is required for taking the GST Input Credit by BHEL. “

This phone is not properly working.
I have been purchased the phone from flip kart on October 24, after 7 days some colours are spread in the phone.

Samsung has cheated me.they have taken from me 170000 and offer job but gave nothing. My request to refund my amount.

No Refund of Cancelled Order(#[protected]). The order was placed on 21st Oct. Since this was under the exchange scheme the delivery team was supposed to inspect and collect the old phone. The delivery team rejected the old phone because of scratches and cancelled the order. We have been following up since the past 10 days for refund but no one has responded. Tickets are opened and automatically closed.(#[protected]#1792583).
Despite multiple chats and phone calls to customer care the refund has not been initiated.

My mobile after one year warranty it switched off not getting switched on the fraud samsung

I recently purchased a Samsung galaxy S 7 tablet. But by mistake I have also ordered S7+ KEY BOARD COVER instead of S7 Key board cover. So I need to return the S7 + KEY BOARD COVER.
But the Customer care is not helpful. They have replied we have delivered what you have ordered and no return can be possible.
Now the 15000 worth S7+ Book Cover is of no use as it is not compatible with S7 tablet.