Samsung India Complaints & Reviews

Hi Team.. We have bought a Samsung fridge in 2012. Now the fridge is not getting cooled. We tried with local mechanic but they are saying compressor is weak. To know whether it will be covered or be seen under warranty I'm not sure. Sorry for telling this we have lost the warranty card now and I'm not able to find the warranty period also. Can you please help me out on how to proceed and whom to contact? Thanks in Advance!

I buy samsung refrigerator in in 2018 from the date I purchased the product in every 6 months new problem come in my refrigerator so I kindly request yu to replace my product or take your refrigerator back and give my money back please it's a humble request from the company because now I am totally fed up with your product

I had bought a Samsung Galaxy M31s (Mirage Black, 8GB RAM, 128GB Storage) from Amazon India on 19th October 2020.
It's been giving me problems from day 1 but it's reached a point now where I cannot use the device at all.

I had taken it to the service center yesterday to get it fixed, but they told me that "This is a faulty series all phones in this model have the same problem"
Looks like Samsung has produced a crappy piece of hardware with this model. There is a persistent problem with the display/digitizer.
I am unable to use the phone because of ghost touches and screen going on/off at the wrong time.

It's been a disappointing experience and I want my money back.

I got samsung galaxy S20 ultra after one month with out my sign, it can easily measure, samsung's quality of Service from Sprimon. on subjected to performance, we are facing connectivity issue with Samsung Galaxy Buds live with repaired S20 Ultra . Samsung just treating as road side company . I really disappointed with their 3rd grade Service i ever not see, where ever as i m premium customer. For which how i m buying samsung S20 Ultra and...

I am K.V. Abdu Rahman. I am a businessman. I have been using Samsung A105 galaxy A10 for 1 year and 5 months. my phone number is[protected]. I have been using my phone very carefully, but unfortunately in the month of November 2020, it stopped working suddenly (5.30 a.m), and soon I gave the phone to the service center of Samsung in Calicut city. But within a week they replied that it cannot be repaired due to the problem with the motherboard. I am very sad to inform you that all my important data regarding my business, personnel, and other legal related information has been lost.
so I humbly request you to take corrective action and a solution to recover all my data which is there on the phone immediately.
my email id: [protected]@gmail.com
address: "kevi trade links", 9/1084, Kohinoor Bazar, k.p.k Menon road, Calicut-673001, Kerala, India.

I totally disappointing to purchase Samsung led 55 inches tv around 80k but it's working only 2 n half years after that panel is not working I register complaint my ref num [protected] kindly consider my prblm plz resolve my pblm so kindly do as soon as possible
Regards
Karthikeyan
[protected]

Sir,

I purchased a Samsung Eco Bubble 7.0 kg washing machine on June 2020. The dealer sold the washing machine by saying, it has all the protection including a completely covered rat mesh. Since, no one would want to look underneath, I also trusted them and didn't check if what they said is correct. That's how I trust the brand, since I'm using multiple products from Samsung

I was in the same impression and...

Hi,

I purchased a phone on 22/06/2020 and by December 15th, 2020 which is less than 6 months started having heating issues, not charging, etc. I approached your authorised service centre m/s MASTROFONE Pattom Trivandrum on 18/12/2020.but they not accepted my request. On the nxt day again i went 19/12/2020 they collected and inspect my phone and found PCB and battery failure. i waited for two days . There is no response from them. After several tele calls and direct visit, i got information as they don't know when part will come. Customer support says there is no replacement guarantee after 5 months of purchase. Now it is almost 16 days, still no reply. Please do something immediately. Waiting for your response

Secondly isnt this watch is water resistant upto 5mtrs and 30 minutes.

I am being told that my new watch can be repaired that too only after paying charges

Seriosly feeling that i was LOOTED.😪😪

VERY VERY POOR CUSTOMER SERVICE AFTER SALE!!!

I complained regarding water leakage inside my double door Freeze and I complained in April 2020 with complaint number [protected], but technician was unable to solve the problem.
Again after my several phone calls to technician and to the customer help line they took my freeze to Samsung workshop but still didn't solve it. Then after I call several times to engineer Unjha but he always says he will visit tomorrow but till date he didn't show up.

Complaint number [protected] in June 2020:

I was surprised that a Samsung representative told me your complaint is closed, without any engineer visit? without a solution? Who gives authority to close the complaint? Did they call me and ask for feedback? Did I say my complaint is solved?

Again complaint in June 2020 with [protected]:

Samsung representatives again assured me their technician will visit in some day and solve my problem, NO ONE SHOW UP YET!!!

Then after we called your Mehsana dealer and service center several times for 2 months and they always told me they would send a technician but failed again after waiting 3 months...

Again complaint in November 2020 with [protected]:

Same old story they will send a technician and will solve my problem, but as earlier NO ONE STILL SHOW UP.

Again complaint in December 1 2020 with [protected]:

Again the same old story and they again told me the complaint is closed. and they book new complaints with the above number. One of technicians called me and asked me to demand senior technicians as they are unable to solve the problem. I did the same demand for senior technician but still waiting_______

Again complaint in December 23 2020 with [protected]:

They very very assured me that the technician will surely visit tomorrow at 11 am...
I AM STILL WAITING FOR TECHNICIAN!!!

Every time when I ask a Samsung representative to transfer a call to a senior officer but they are always busy, also when I ask to arrange a call back from a senior, I never get a call back.

Sir, after my 6 above complaints in 9 months I still did not get a solution nor technician, and they close the complaint after some day with asking me and without technician visit. What am I supposed to do??????????????????

MY ADVICE NEVER PURCHASE SAMSUNG PRODUCT!!! you will never get a service better purchase some local brands I am sure they will provide better service.

There are many lines occurred in the lower part of TV screen.I contacted customer care service twice regarding this. The attending person told me that someone would call you. But someone never called me.
Please resolve my issue as soon as possible.

HI, I brought new Samsung galaxy S10 plus mobile phone in Jumbo Electronics Dubai.
Invoice No:01020, Date : 22-Apr-19.
At the time of purchase they assure can repair anywhere in India and one year international warranty.
My mobile stopped working from 29.12.2020. the phone was switched off automatically and can't switch on again.
Now I am in Karur, tamilnadu, India due to pandemic issue. so i went to nearby...

I received a Samsung Solo microwave on 17th and it was badly damaged. After multiple calls and emails, Samsung agreed for a reverse shipment which I did on the 24th. Since then there is no communication from Samsung on either refund or replacement.

Order # [protected]
Ticket # 1843002

I have attached the picture of the damaged microwave and also the receipt for reverse shipment.

Regards,
Kamlesh

This is regarding online order number : [protected] (done using UPI transaction)

Nov 4, 2020 : Due to damage in delivered product a refund request was initiated as per your customer support (Ticket number 1772826). Please find the attached email

Nov 6, 2020 : Received an email saying refund initiated on Nov 6th for an amount of Rs 16, 999. Please find the attached email

Nov 30 2020: Since I did not receive the refund, again I contacted the customer support and they said "Issue escalated with the concerned team" (Ticket number: 1831758)

Dec 1, 2020 : Received an email again saying refund initiated for an amount of Rs 16, 999 (without any refund reference number). Please find the attached email.

Dec 19, 2020: Till this date I haven't received my refund. When I contacted the customer support, again they said it would be escalated (Ticket number 1844045) and asked me to contact service head at servicehead.[protected]@samsung.com and your pathetic service head asked me to contact you (Reference number: [protected]) please find the email thread below

It's been more than 2 months, no refund yet.
We want the refund amount ASAP.

Sir, I am writing this mail due to after so many days followups with Samsung customer care India and service center, I am not getting any proper solution about my query.

Details : I have purchase the new fridge from the Reliance Digital on 28.09.2020. After 2 months of working fridge have cooling and sound issue. I have complained to Samsung customer care and fridge sent to service center by my own expanse. I have followed...

I purchased newly launched Samsung M51. It was delivered on 16th Oct 2020 and within 2 months o[censored]sage, touch has become slow in responding and screen has started flickering with variations of color. I had approached service center and I was told that its liquid damage and repair would take 16K. Phone was never disposed of to any liquid. We had a party on Christmas, it seems that the screen has stopped working in fog. Its surprising to know that this cheap phone can't survive winters. Product is pathetically manufactured and it can't stand winter fog. I have been using iPhone and HTC on my other numbers and I have never experienced such issue in winters. I am highly disappointed and can't afford to pay 16k in repair for 22K phone. I am stunned with the bad manufacturing of the product and surprised to view such damaged manufacturing.

I was promised a callback from NITIN(from CO office) but noone called.

Please help!

Dear sir/madam, i came across an offer on a website which belongs to Samsung India, the URL: https://www.samsung.com/in/store/corporate/home/ and when i tried to purchase the item applying the offer mentioned in the website but i was not getting the offer. Here are the details: Item: Samsung Galaxy Watch 3 45 mm bluetooth variant Offer promised: INR 3500 instant discount on all leading bank debit cards/credit cards EMI/full-swipe Price: INR 30391 As per the above offer, the final price should be[protected] = 26891, but i did not get the offer. I contacted the Samsung customer support through 'Chat' option available on the same website. The name of the person was 'Satyam' and he introduced himself to me as a 'Product Expert'. He said, the offer was expired and currently not available even though the item is still in stock. Before this, i dropped an email at 'outbound.[protected]@samsung.com' on December 24th 2020 mentioning the same problem but I did not get any update or response from anyone. I was given the email address by one of their associates when i mentioned it to him when he had called to assist me placing the order. I feel cheated and manipulated by the fake promotion/offer and some other people may fall prey to their fake promotions. I request you to take action on the website and make sure these things will not happen again.

Hello,
I am in serious issues here with Samsung and your product S10 lite.I bought this handset in July and since inception i have been facing charging issues.Everyone from customer care tried troubleshooting and it did not resolve the issue.I have visited service center multiple time as below:
Visit 1 - They clearly mentioned its a manufacturing defect and replaced the part and PB. Issue resolvedbut agan appeared within one week.
Visit 2: I have visited again but this time they did not take my complaint stating there is dust and and all and if i want new part it wont take atleast a month. I had to travel and hence i could not leave my phone. I asked them to take complaint but they did not(called them too)
Visit 3: Issue appears again and today i had to wait for 4-5 hrs to get this issue resolved. They changed the part and also clearly mentioned that goingforth THEY WILL NOT HELP TO FIX THE ISSUE because this is manufacturing defect and irreparable. Today they changed the same parts but stated that they WILL NOT GIVE ANY WARRANTY/GUARRANTY that issue wont come again.

I am very frustrated and completely dissatisfied with the service and product.I have been in continuous touch with Ashutosh and i have told him that i need REFUND and you can deduct whatever charges you have.I have initiated the legal proceedure on consumer forum online, you must have already received intimation, I will be speaking to the legal team and file complaint to claim the refund.This is a complete misleading, i understand its an electronic thing and we can face issue anytime but SMASUNG must take ownership.I am simply asking for my money and nothing much.I am OK to receive the current price of this phone.Please consider this as final intimation.Furthermore, i will have legal notice sent to you guys for misleading and not helping.Kindly assist.
NOTE - Please check the job sheets on my name.I have visited 3 times but they logged only twice.

Device Samsung S10 LITE

By the way I have been hearing from people for some time that I have taken a new phone to see that it is a 5G phone
Hey tell me that if the phone is 5g then how is it able to run your 4G sim properly
When 4G SIM did not work in 3G phones then 4G SIM and 4G phones had to be taken.
Nothing is 5g The new phone is being sold by simply speaking 5G
By the way I ask the owner
IPHONE
SAMSUNG
VIVO
OPPO
XIAOMI
TECNO
GOOGLE
of these company that if you have a diesel car then you will not get the petrol
Till 5g sim has not come in the market, how did you launch 5g phone in market
Neither does anyone know whether the 5G SIM will work in that phone or not because the company has used the SIM from an angle, using the 5G SIM
Will work better because you did not have a 5g sim

I purchased Samsung Galaxy A 7 Phone on 11th February, 2019.
I am a low phone user and use only for calls & SMS's.
Despite being a low user, the battery of the phone used to get discharged very fast.
Still I went to the authorised service centre in Sector 16, Faridabad - 121002 (Haryana) to get the phone checked.
I was told that the battery needs to be replaced.
I argued with the front office executive that how can battery of a new phone did not last even for 15-16 months.
On their insistence, I got the battery replaced on 26-09-20 and paid Rs. 2259/- for a new battery.
Now even the new battery is getting discharged very fast and I am not able to understand that how a less than 3 months old new battery can discharge so fast.
I strongly feel that I have been sold a faulty phone and request you to replace the phone immediately and forward my complaint to the top management of Samsung India & Samsung, South Korea to enable the R&D Department to check the faulty phone.