Samsung India Complaints & Reviews

Dear samsung management i gave my mobile samsung c9 pro for display damage replacement in ruby techno services, vijayawada, andhra pradesh, they said product is not available now it will take approximately 4 day's to come product from supplier and said it will cost around ₹6500/- so i initially paid ₹5000/- in advance till now more than 30 day's didn't get call from service center then i called and asked about my mobile work complete or not they again stock is not available it will take four more days so i waited and called after four days they said stock arrived but we can not give warranty because colour is different of display board to mobile then i said how can you say like that we came to samsung service center only for genuine products and warranty of products if not warranty available we can take service from unauthorized service centers then the tele caller said with reckless and rude words we can not do anything i[censored] don't want take your mobile. Is it proper way to deal with customers even after we spend thousands of money and many days waiting? Kindly make staff learn some behavior to deal with customers. Hope samsung team act wisely and get trust from customers

Dear sir/madam,
This is a long term issue present with samsung e-store. I have ordered an galaxy a51 (With an exchange of old j7 2016). Order id [protected] from their webiste on 29th of july and got it delivered on 4th of august. Pickup of old device at pincode 507003 has been scheduled on 5th of aug which got cancelled 3 times till now due to non serviceable area which was is false as even today 13th of sep it's showing exchange available. After repeatedly getting calls from cashify (That pincode 507003 is not serviecable) i provided both samsung and cashify with a new address at pincode of 600037 which is metropolitan. Till today (13th of september) i recieved 6 mails with ticket no #1678477 stating me to place order on 3rd party website (Cashify) on my own to mail that device is defective which has not been inspected at all. I am finally fed up with samsung support on this issue and immediately request them to inititate a pickup from 600037.

I bought samsung galaxy a10s few days ago, but now phone's battery is soiling. Due to which issue joint of the phone is falling apart, i also visited service centre and mailed many times to samsung for same but they said you have to pay inr 7000.
While taking this phone of inr 9500. Kindly resolve the issue immediately

Imei 358176/10/944046/7
Imei 358177/10/944046/5

I am roshni singh my husband buy a samsung m 01 core mobile from top 10 mobile shop opposite station vasai east on 09/09/2020 tax invoice no t90/331/20-21 imei no [protected] when we use mobile it will be start heating and battery will down in 3 hours when i visit to mobile shop very next day they said you go to samsung gallary nalasopara they will check and replace mobile when i visited to samsung galary room no 106 1st floor sri pal plaza nalasopara east meet customer service executive miss suman rajbhar it's not a manner how to handle the customer making fool to customer she said wait we once format software your mobile i am sheeting 2 hrs when my husband said how much time you take to format software and we want replacement as i use 1 day only why we use defective mobile she said no sir we first check it more half an hour take after a hour she show mobile in downloading lock condition mobile and said software is not available you come some other they now mobile in not in working condition this is stupidty to waste time of customer and making fool to customer and harresh after waste of his money in the name of brand due to lack of knowledge and illiterate customer service staff like miss suman rajbhar. Pls get strick action or replace my mobile as we believe in future in this brand.

Thanks and regards
Roshni singh
[protected]

That i had purchased one mobile hand set samsung j6 plus bearing its imei no. [protected] from reliance retail limited, sheoraphully, kolkata, west bengal for a total sale consideration of rs. 15990/- vide bill no. [protected] dated 02/10/2018.

That the above said mobile handset was working smoothly from date of purchase and on 03/09/2020 feel some display flickering issue (Display was disappearing automatically in between video call but after some time again coming back) for which i personally meet with reliance retail limited, sheoraphully to repair the same then they told that the shree krishna services, srirampore, hooghly is the authorized service centre of samsung and said mobile handset will be repair there, hence, i mate with shree krishna services srirampore on 04/09/2020 to get repair the said mobile set.

That on 04/09/2020 i visited shree krishna services token no is ws002 and staff said that expense will be rs. 3500/- and kept the said mobile handset for repairing and for removing the defect of the said mobile handset against request no [protected] and assured that repair the said mobile set as soon as possible and it will work properly.

That on 04/09/2020 afternoon shree krishna services staff inform me to collect the said mobile as it has been repaired and working fine.

That on 05/09/2020 i visited shree krishna services centre, there mr. Vijay dhanuka hand over the mobile stating that display has been changed, now problem totally resolved, display problem is under warranty for next 3 months and collected rs. 3044 from me by invoice no.[protected].

That returning home same day when find that problem not solved next day on 06/09/2020 again visit at shree krishna services centre as my display was under warranty and problem not resolved. That my utter surprise they told that to resolve the said mobile problem more rs. 9 to 10 thousands need to deposit and on demand they shared me an estimate on amount of rs. 8293/-.

That its already mention that the said mobile price is rs. 15990/- and in total my repairing expense was crossing rs. 13000/- so asked to refund rs. 3044/- submitted as display fitting cost but shree krishna services centre denied to return without any explanation.

That service centre shree krishna services to fulfill personal monetary interest and to complete mobile parts sale target unfairly pushing mobile parts to customer in piecemeal basis with out any clarification. They changed the said mobile display by invoice no.[protected] without any testing whereas phone display was not defective.

I am deep singh by a samsung m 01 core mobile from top 10 mobile on 09/09/2020 tax invoice no t90/331/20-21 imei no [protected] when we use mobile it will be start heating and battery will down in 3 hours when i visit to mobile shop very next day they said you go to samsung gallary nalasopara they will check and replace mobile when i visited to samsung galary room no 106 1 at floor sri pal plaza nalasopara east meet customer service executive miss suman rajbhar it's not a manner how to handle the customer making fool to customer she said wait we once format software your mobile i am sheeting 2 hrs when my wife said how much time you take to format software she said more half an hour after a hour she show mobile in downloading lock condition mobile and said software is not available you come some other they now mobile in not in working condition this is stupidty to weast time of customer and making fool to customer and harresh after waste of his money in the name of brand due to lack of knowledge and illiterate customer service staff miss suman rajbhar get strick action or replace my mobile or go in consumer court for harreshment and fool to customer.

Thanks and regards
Deep singh
[protected]

Sir my sister purchased samsung a50s mob as on 20 oct 19 (Bill attached). After 6 moth it showing problems. First time phone stopped working and send to service center teleriksson gallary faridabad haryana, they update software. Second time stopped working and send to the same they said mother bd faulty and replaced... Thn the last time (Complaint no [protected] dt 18/8/20) deposit the phone to them. I contacted your customer care no and they said the buying amount will be returned in 15 days.. Now the teleriksson gallary says a 22990/- purchase coupon can give us to purchase samsung products... I am totally unsatisfied with your products... So i need full refund as cash not purchase coupons... Thank u

My new phone which is still under warranty (6months since i bought it), started gettign charing point problem. I was in lucknow so i got it repaired from samsung Authorised service center. It worked for 3 weeks and again same problem. That time i was in Pune so got repaired from Pune Samsubg Authorised Service Center, Req no. [protected]. After this now again the charging stoped working. I have raised a request to samaing customer care to replace this phone with new one or give me refund so i can purchase same brand anothe phone.
The reason being i have faced this charging point problem multiple times and like this the warranty period will pass and after wareanty i have to pay to get the defective piece repaired. This is a defective piece, the service center told me and they wil only repair. If they are agreeing it is also defective piece then why should i face the problem. in times of emergency needs the phone stops charging.
My request to this forum is to please help me to get my phone eithee replaced or amount refunded.

Sir,
My comlaint registered already before 4 days ago still we are waiting for technician yet no progress. You people are cheating the customer, there is no proper service from your call centre. If you are giving service it's fine, if not we are going to take another step against you try yo understand please.
Thank you

D R. Vedam

My samsung mobile m21 purchase on amazon at 08/08/2020.
My mobile phone technical issue (08/09/2020) due to mobile display spot violet last two day. I am using a samsung m21 phone last one month.
Yesterday i was visit your samsung service center vapi, gujarat. Your service excutive was told me your mobile display change. It is replacement on chargeble basis what we will do.

Samsung is valuable brand sir so, my humble request to you please give a proper solution. It is covered in a warranty period. I attach my mobile bill & warranty invoice for your ready reference.

Thank you.

Purchased a samsung refrigerator model number: rt34t4542s8/hl/2020 on 17th may 2020. Price:rs.31, 000. From rajan & co nagercoil.
Just 3 months used now white powder coming from rear panel.
Complaint raised with seller and nagercoil samsung service centre, from there engineer came and inspected, took photos and sent the complete details to samsung service head and customer support also
More than one week, no proper response...

Hi,

I had bought a samsung mobile on 11th july 2020. After using few days i got speaker issue. I have contact the samsung service center. They have check the issue and told me it will take one day to fix. When i went to get mobile. They are telling many parts need to change and currently mobile parts not available at service center.
So you have to wait around 10 day. Its more than 20 days and still no solution.

I have also contact here. Servicehead.[protected]@samsung.com, vipendeep. [protected]@partner. Samsung.com. Got calls from samsung and they told me will provide new phone and still i didn't get.

Please resolve my issue.

Mobile model - a31 6gb 128 gb black

Hope to get a positive response.

Thank you,

Hello,

I have order the product on august 14th 2020. Delivery was supposed to happened on 20th august 2020. After 20th august i have been calling samsung on order status, there customer support doesnt have any clue about it. After that i have been asking to cancel the order and i was asking fro refund. On september 3rd someone called from samsung refund will initiated and ill get the refund by 2-3 days. I have been following up with them on everyday basis.

Some of the ticket id are mentioned below:
Ticket-1702542, 1702416, 1702312, 1702275, 1688315, 1701158, 1701158, 1699552, 1695397, 1707067 and others
Reference number : [protected]

Below is the complaint made to samsung

Hi,

Kindly look into it or i have to complain in indian consumer complaints forum for customer harassment & fooling

Samsung service has become 3rd grade in given customer service. A customer is facing a issue from july on wards but without solving the call its closed and your service center says it gets closed automatically from system, what kind of service is samsung providing my washing machine is in warranty and issue is getting worst day by day it will damage my washing machine other part also.

If you service center engineer cannot solve the issue kindly replace my product as it is in warranty period if you cannot solve take the machine and refund my money so that i can take a better product from other brand.

Below are the request no : with the stupid engineer reason give to us.

1) request no : [protected] (Issues not resolved - but call is closed by engineer saying washing machine is keep on washing machine stand that is why problem coming we removed the stand for one week but the issue is not solved)

2) request no : [protected] (Suspension rod but same issue after 2 days)

3) request no : [protected] (Issue not solved - but call closed by engineer saying there is no issue, your engineer deepak ([protected]) comes tell us increase the water level manual it will work fine but it is automatic washing machine)

4) request no : [protected] new request no open on 21/08/2020

5) request no : [protected] they cancelled it without solving the issue

Below is the center details which is not solving the issue and not looking into it i only have to follow up and ask them.

Service center person no :
Abhinav enterprises
[protected]
Sanjay ([protected] / [protected])

Regards
Tejas rathod

I have a samsung galaxy a70s, which is purchased last year november! Device is under warranty. Now it's charging point is not working properly (Sometimes it will work some times not!). I have visit the authorised service team (Samsung carr india, indiranagar banglore, kfc signal office, bangalore). They have taken the mobile phone inside for detail checking and comes back with problem that liquid damage not covering warranty, it's will cost you 3k+. I have told them this my premium phone. I never takes it to rain, watersports or any kind of related activities. Then the customer care executive comes up with another interesting point it's because of sanitizer. Then i asked her "then why should i buy a 30+ mobile from samsung if it's pretend sanitizer moisture (I hope nobody washing the phones with sanitizer)? I can buy some other mobile brand and comparitively cheaper! The answer was shocking samsung never insist customer to buy their products. (When i reached store they was so eager to close the deal).

Kindly consider my request and give the resolution asap.

Note: don't compremise quality with like any other chinese products except reliable cost cutting.

Hi,

I booked samsung s10 lite under order id [protected] on august 7th 2020. Till now i haven't received product or refund.

No response from samsung customer service.

Dear sir/madam

i have purchased note 20 ultra on 25 aug 2020
i have submitted the mobile on 5 september to the service centre in aligarh as the quality of sound is not up to mark.
When i checked the advertisement it shows best quality of sound in this note 20 ultra but my phone''s sound is not well quality sound may be due to faulty mobile
please check and replace with new mobile as samsung policy is for up 14 day if you are not satisfied with the quality of mobile.
I have used my hard earned money to buy this phone and i am not satisfied with the quality of sound

my invoice number- HTI1288
purchase from noida sector 18 shop.
mobile number [protected], [protected]

Service centre representative gives me receiving of faulty sound please check the attached receiving

I want new mobile

please help

On march 20th 2020 i ordered samsung galaxy s20 on samsung estore (Order# [protected]). Samsung advertised that on purchase of samsung galaxy s20, i would eligible to purchase galaxy buds+ at ₹3999 and also would get free 1 year accidental warranty. Due to lock down from march 25th and after a lot of follow-up this order was delivered on june 8th. I happened to activate the phone on june 8th. Post that i have been waiting to redeem the galaxy buds+ offer at ₹3999 and also free 1 year accidental warranty. I tried to redeem the offers after 72 hours of activation which is on june 11th. I was never able to redeem the offer even after following all steps required. Subsequently i contacted customer service for resolution on june 11th (Please refer to ticket id : 1620720). I have been receiving a response mentioning that i am not eligible for the offer as i have not activated the offer by june 15th. However, i would like to bring to your notice that i have contacted customer service on june 11th and several times after that stating that there is an issue in redeeming the offer and i need help with that. Instead of providing resolution to my issue my issue was diverted in different directions with no resolution this order of mine with samsung has been a great ordeal and i have wasted a lot of time in getting a resolution. I hope you will understand my frustration and help in getting the issue resolved. Attached details of order, march offers details page, email communication with samsung customer service.

My order [protected] for a microwave oven was canceled on 11th Aug due to unavailability of stock, but Refund has not been initiated even after 30 days.

I've called Samsung customer service team multiple times but they are only making false promises for refund. They are not even sending out a Refund Initiated Confirmation Mail.

I escalated my complaint by sending mail to CEO team. Someone called me and promised refund initiation within 48 hours which has since then surpassed and yet I've not heard from Samsung.

I bought the product via EMI and already paid 1 month due, yet no response from Samsung.

Choosing Samsung has been the worst decision I've ever made.

I have raised a complaint regarding my convertible freezer, where I observe that even when the Freezer is converted to fridge, the cooling is like freezer.

For that the technician had come and said it might be freezer duct or PCB, up on asking repeated questions Like how do you know that pcb is really an issue, it might be the sensor in duct as well. He checked with multi meter for duct and confirmed its PCB and he replaced the PCB by charging ~1500 (incl. service charges).

Now even after replacement I see the same issue, Now he says the duct is a problem and needs to be replaced.

This is the way they are cheating, probably my old PCB is good but because of him i had replace and now i have to pay extra for duct as well.