Samsung India Complaints & Reviews

Pod no - [protected] blue dart is still not received by consignee dt.09-05-19
The complete address already mentioned on the packete. Pfb:

Acme packaging
A-20/2 sluy gala no-22
Midc area, behind mercedes benzz
Ambad nashik-422010 maharashtra.
Jitendra sonawane : [protected]... Please courier the same urgently.

……………………………………………………………………�...⇄

Support staff is not able to log a complaint. They wont transfer the call to their lead or manager who can at least try to understand why their team is not able to log the complaint.
I have called them four times in two days (14th and 15th may) to log complaint. They are taking all the details including the address but no response. When i call them again they say there is no such address and no call logged.

Request...

I had pre-booked an order for galaxy A70 with exchange of old phone on 23rd April, 2019. This was then shipped by Samsung's logistics on 30th April 2019.
But, I didn't get the order delivered till date. Also, on 7th May 2019. Svx logistics guy comes just to verify if my old phone is eligible for exchange and rejects it for some unseen reason.

It's been more than 7 days now and there is no further updates on what happened...

Two days earlier my refrigerator was repaired by samsung executive because it was not cooling properly. But after two days the same problem is comming. It is not cooling properly.
And i have called samsung care four times.. But they did not resond, they put my call on hold every time for 15-20 minutes. So please get it repaired as soon as possible....

I unfortunately purchased samsung a50 mobile wasting my huge amount rs19990. A50 mobile stop working yesterday. I gave it to samsung service centre m/s gayatri enterprise they told me that they will dismental new mobile and replace some part.. With in one month a50 mobile got defect and dismentalled then why i should to use defective a50. It is use and throw electronic mobile. I need immediate replacement.....

I purchased a galaxy s10 phone on 28th april 2019 and it had a defect in proximity sensor. The phone wakes up regularly during the calls resulting in unwanted touches to mute/speaker buttons. If i use my friends s10, then i do not face any such issue. The problem was highlighted to service center but they are not admitting the problem and asking me to take the same phone. The phone is not so old and is lying in service center from last 10...

I used to be a proud owner of samsung refrigerator since last 9+ years till last week when i needed the service. The gasket in the fridge had gap so i called samsung india service centre and lodged complaint no. [protected] on 11-May. Engineer visited on 13-May evening and replaced a washer in the door. I paid him service charge also but when i woke in the morning refrigerator wasn't cooling at all. It looks the engineer had introduced this...

Sir, i have purchased samsung 2 ton invertor ac 2nos from sathya kelampakkam last year 23rd march 2018, on april 26 2019 morning around 6.30 am one ac indoor unit motor burnt and made fire of all my sleepwell showroom with one more ac indoor unit and mattresses &cot worth rs.500000.00
Please take this issue very serious., kindly replace new indoor units soon.
Here i have enclosed photos and cctv fotaage

Regards...

Product: Samsung refrigerator Purchase date: 7/10/2017 Warranty: 1 year on Refrigerator, 10 year on compressor Samsung India complaint reference number: [protected] Refrigerator stopped working on 11/05/2019. Complaint lodged on: 12/05/2019 Samsung engineer visited on: 13/05/2019 & informed that compressor is jammed & needs to be changed. Compressor will be replaced free but I'll have to pay 1330 extra for gas charge. Samsung service center...

This is complaint i have written to the samsung ceo.

Hello samsung ceo,

This is to bring to your notice about my samsung fully automatic machine which was taken for servicing on 4th april 2019 to your service center and the case is still pending at high level.

Let me provide you little background on the case.in the month of january 2019 is the first time the samsung took my machine for servicing...

Recently bought a new air-conditioner and with in a month it has started giving problems. On starting it is making strange abnormal sound. Complaint was launched at the cutomer care but no attendance, they are just confirming the address, but no body visited. The shop from where we bought the product is also not helpful. In this scorching heat we are compelled to bear the tough times. The...

Am ramprasath, note 8 user. Bought on march 9 2019. I have battery issue from the date of purchase. I went to service center 4 times in this 2 months. Every time my mobile get flashed and software updated. Recieved comments from service centre like your device is ok. But really am getting 5 hours of battery back up (Power saving mode on, night mode on, sync off, all apps put in sleep mode).
This time on 9th of this month i went to...

I had purchased a samsung gear sport watch through my friend raju v r r g gottumukkala, order #[protected] above, on 3rd nov 2018
My contact details are [protected] and the watch has been registered with the same number.

I had been facing minor issues with the watch since the beginning but resetting the watch would normally fix the issue.

A few weeks ago, after an ota software update, my watch got stuck...

Dear sir i bought my new samsung a50 last month but unfortunately device got bended automatically, i call ur customer care number miss alika told me that u have to visit the service center and they will solve or replace the device, but when i visit my experience is very disappointed, , firstly they refuse to get my phone after long conversation they do a QNA now today they said company refused to repair, but customer service boy clearly mention...

Hi,

I had purchased a samsung fridge in jan 2014.
For the last few days the fridge is not functioning properly and it is not cooling
We called the samsung call centre and they send a technician. The technician confirmed that the compressor needs replacement.
As it's not 10 years since we bought the fridge so ideally the compressor should be replaced for free.
The issue is that we have lost the bill...

Sir,
I make a complain for samsung refrigerator on 13/04/2018 (Saturday), complain number-[protected] (Your samsung product request number is [protected]. Use this for any future reference at 180040-samsung[protected] or track online at http://bit.ly/1TZjxtZ).
Service engineer visit on 14/04/2019 and take some parts for replacement but after that they not visit again till now. I always talk to samsung care & samsung delor. They...

I ordered a battery of samsung galaxy note edge (Sm - n915g) at bangalore 's indira nagar, cmh road service center last friday 3rd may. They are not giving battery without producing phone in front of them.

Its not a in-built battery (Can be replaced by anyone) and i purchased the same, around 2yrs ago from the same place without producing phone in front of them as phone is in use at different town and can't be make available.br...

Hi team,

Greetings of the day.!

We have complain against samsung refrigerator.

We have raised complain that our refrigerator is not working so we have checked with local engineer and they said you have to change compressor and we are in warranty but company denied to give compressor as well they denied to repair.

We are ready to pay for their parts but they denied.

I...

Dear sir,

I have purchased samsung mobile seven months back and my mobile is under warranty.

I contacted your service center regarding charging issue but they said my mobile effected with fungus and need to pay 9500/- to repair. I wonder how fungus will form without any liquid damage.

Later i written a mail to your representative for better resolution but i couldn't get any positive response...

Hi,
Complaint no: [protected]

I was experiencing ghost touches in my recently purchased samsung mobile. I have attached invoice for your reference.

There are no scratches found on the phone, but still, they registered complaint saying it is physical damage. Samsung is such a big company known for its quality and durability, is it how it responds to its customer. When genuine reason was given, but still...