Samsung India Complaints & Reviews

I got a problem with my ac... It shows error e154... I told service engineer... He told problem with fan motor and he checked and told problem with board... He told it ll take time... He got advance... Now last three days i was calling him... He s not responding to my call... Not even picking up call... This s the way samsung service to customers i hope...

Dear sir/Madam,

My mobile number registered in samsung care -[protected]. I have registered issue for not giving cooling my Ac from 4th jun itself & engineer visited twice but not able to identify the issue. Am repeated following with samsaung care to send experienceed engineer but customer care saying engineer will visit today or tomorrow. But while calling engineer he is not responding properly. Am very much fade up with samsung service. Even today I called but same issue no response.

Dear team pls help to resolve my issue or else guide me what step to be taken.

Thanks
Bibhutibhusan pradhan
[protected]

From the very first day, I am complaining to Samsung regarding the speaker issue of the phone. After raising the concern on cosumer forum and giving the handset at service center asking for replacement.

A person from Gurgaon HO (Sandeep Singh) called up and given me an assurance that they are giving me the phone after software upgrade.However, if the problem persists they will take every possible step to replace it.

Speaker issue still exists, but now neither he nor anyone is responding to my emails. They have given me in writing that they will take appropriate steps to resolve the issue. No one in samsung value customer satisfaction and give faulty products to customers and no one is ready to take responsibility of same.

We have a Samsung frontload washing machine purchased in 2015. The display is showing 4E error and the water is drained out automatically. The Samsung technician inspected and informed that the motherboard and water pressure sensor are malfunctioning. The appliance would have to be taken to the service center and would cost around INR[protected] of repairs.
I researched the 4E error on Google and found that this could be because of a broken water pressure pipe, damaged wires to water pressure sensor or the faulty water pressure sensor itself. This should not cost us more than INR 750.
The initial complaint was made on Friday June 14th 2019 and the technician visited us on Saturday June 15th 2019 and we ended up paying the visiting charge for no good.
We've been requesting Samsung to send a senior technician since Sunday June 16th 2019. Every time the customer care assures us that a senior technician would be visiting us. I've made at least 6-7 calls to them. Today they closed our original complaint stating that the necessary drain pipe cleanup is done and there's no issue with the appliance.
The issue has not been resolved yet.Why does such a big brand like Samsung ripping off customers like that. I hope the issue gets addressed soon.

Model No : WF600BOBHWQ|TL
Service Center No ; [protected]
Request No : [protected]

Dear Grievance Team,
I have purchased a branded Samsung refrigerator on 1st Oct 2018 from Balaji Electronics Aurangabad MH, soon after 1 Month o[censored]se, from Nov 2018, It Stopped Working, I have contacted to dealer and informed about the issue, he contacted Samsung care and sent one repair agent to solve the issue, the agent replaced the back plate of my refrigerator, and informed me the issue is solved, but it didn't work well and...

Dear sir,
I brought my Samsung galaxy A50 in march but unfortunately my phone got bent on its own. I went the the service center and they just looked at the phone and said it got bend because I put my phone in my pocket. And the just told me to change the display and they told me I have to pay for it. The device has no scratches on it. Please help sir.
My contact information is
Name: Ankin Malde
Phone No: [protected]
email Address: [protected]@gmail.com

I bought Samsung A10 2 months ago and from the starting day it is heating without reason...such a worst phone!! While complaining about it they said that its bcz of new phone but now 2 months late...same situation is going on..I seriously want new piece or I will go to court or u will clear my loss ... and really after using for few minutes It is heating.. this is very horrible that if a person is trusting your company products you are showing such a waste products and selling In this nation...accept my problem and clear it as soon as possible or else you will have to pay for this

Samsung Electronics Uk Ltd
Samsung House
1000 Hillswood Drive

Chertsey
Surrey
KT17 0PS

Bhavya Deep,

We wish to congratulate you once again on this note, for being one of the lucky winners selected on this year Samsung Electronics UK Ltd 2019 Promotions. We felicitate with you and your family and especially for being a citizen of (INDIA). This promotion was set-up In United Kingdom Samsung Electronics UK Ltd to encourage prospective MOBILE users and others on the use of our various Samsung Electronics products which are of best standard and quality.

Samsung Electronics UK Ltd. is a global leader in semiconductor, telecommunication, digital media and digital convergence technologies with 2018 consolidated sales o[censored]S$135.8 billion. The company consists of nine independently operated business units: Visual Display, Mobile Communications, Telecommunication Systems, Digital Appliances, IT Solutions, Digital Imaging, Memory, System LSI and LCD. Recognized as one of the fastest growing global brands, Samsung Electronics is a leading producer of digital TVs, semiconductor chips, mobile phones and TFT-LCDs.

From our innovations in consumer electronics to our developments in bio-pharmaceuticals, Samsung shares impact experiences each day with people around the globe. Through our devotion to create superior products and services across all areas of our business, we strive to enhance the lives of people everywhere and bring positive change to the world around us. We are away determined in improving lives all over the globe in whatever way and manner we could by sales, sponsorship, promotional awards and so many more. We measure our success not only in our business achievements, but also by how well we serve our community and make a difference in people's lives. We embrace our responsibility to contribute as a good citizen, taking action around the world to foster a better society, protect and improve the environment, and strengthen our communities.

Congratulations once again on behalf of the Board/management of ''Samsung Electronics UK Ltd '' All screening exercise and verification procedures has been completed by the National Advisory Board and Screening Committee of "UK's Overseas National Advisory Remittance Claims Unit. You have been approved to received your Demand draft, 51 Inch Samsung plasma TV and a Samsung Galaxy S9 Smart phone by a special diplomatic arrival been approved by the regulation council of the Samsung Electronics UK Ltd 2018 Promotions. Your cash prize of (£1, 000, 000. 00) One Million Great British Pounds In India Currency Ten Crores Indian Rupees (Rs.10, 000, 000.00/-INR) will be delivered safely to your door step through our Accredited Fast way Dispatch Officer Diplomat Mark Allen. Haven considered all possible measures to convey your cash prize, we resolve to use a special affiliated courier company under Diplomatic Umbrella. We have made all necessary arrangement to convey your winning prize, 51 inch Samsung Plasma TV and Samsung Galaxy s10 smart Phone direct to your door step. Your name, phone number and address has been Received and the processing of your wining for delivery to its designated address in your country has been fully completed.

Your Parcel contains all of the following items.
1) A DEMAND DRAFT OF (Rs.10, 000, 000.00/-INR).

2)51 INCH WIDESCREEN SAMSUNG PLASMA TELEVISION

3) A SAMSUNG GALAXY s10 SMART PHONE.
4) AFFIDAVIT OF CLAIMS ELIGIBILITY
5) OTHER COVERING DOCUMENTS.
6) FUND RELEASE ORDER FROM FINANCIAL SERVICE AUTHORITY (F.S.A) UNITED KINGDOM.

Let it be known to you that all taxes has been paid by ENGLAND SAMSUNG ELECTRONICS, Therefore, you will only be required to pay LOCAL Custom Duty Custom Notarization Clearance Fee Rs.25, 000/- (Twenty Five Thousand Rupees only) to India custom duty fee being the required payment for the clearance and registration of your consignment from the custom duties in your country INDIA. Our delivery officer, Mr. Mark Allen. Senior Special Delivery officer from the Fast Way Courier Company, attached to the dispatch unit of Samsung Electronics Lottery Board UK.

You are to provide him with a copy of your ID prove ( ID CARD/ PASSPORT / VOTERS CARD, PAN CARD OR ANY VALID ID PROOF) to enable him identify you before he will Hand over your parcel to you. B.A flight information has already been sent to our dispatch officer and you have to contact his email so that he can furnish you with time of arrival in your country.

Note that our Senior Special Delivery officer Mr. Mark Allen, will be arriving your country India through the British Airway On Thursday 20th June 2019, By 09:00 AM. He will put a call across to you immediately he arrives India and you are to make sure that you oblige to his instruction by remitting a payment of £245.00.GBP (Two Hundred and Forty Five Great British Pounds). Equivalent in India currency Rs.25, 000/- (Twenty Five Thousand Rupees Only). For INDIA INCOME CUSTOM DUTY NOTARIZATION CLEARANCE FEE levied upon your foreign draft for Endorsement and approval, 51 Inch Samsung Plasma TV and your Samsung Galaxy s10 Smart phone.

Note that the required Parcel Clearance/registration payment of Rs.25, 000/- (Twenty Five Thousand Rupees Only). Must be made by you as the sole beneficiary of the certified draft, 51 Inch Samsung Plasma TV and a Samsung Galaxy s10 Smart phone. As we have contacted the India home financial ministry and they have given ENDORSEMENT as regards to International Monetary Fund’s regulatory policy (IMF) adopted by the INDIA HOME FINANCE MINISTRY. You have to give us confirmation of this mail before our Accredited Courier Delivery Officer commence to your country and you are also to make arrangement for the requested Parcel Clearance/registration payment of Rs.25, 000/- (Twenty Five Thousand Rupees Only). That will be paid in your country to avoid any further delay with India custom duty when Senior Special Delivery officer arrives India with your consignment. Your Winning Cheque, Winning Certificate, Samsung Plasma TV and other documents are attached to this email for your perusal.

You are to send a copy of your ID to the Custom email id: [protected]@gmail.com for verification and endorsement.

Do not hesitate to contact this office via telephone or email if the need arises. For security reasons, you are advised to keep your Consignment Code: AI629018XXX confidential until your parcel has been delivered to you. This is part of our precautionary measure to avoid double claiming and unwarranted abuse of your parcel. Please be warned!!!

IMPORTANT: We cannot deduct charges fees from your winnings prize because it has been insured to its full value of amount and enclose as a diplomatic delivery in your favor and has already been dispatched. Also, we do not accept Cash on Delivery (C.O.D) as it is strictly against the policy of this Courier Firm as laid down by the Management of this Courier Agency. You must pay on account given to you by the representative / Indian Airport Authority Customs.

After the successful delivery of your parcel, you are eligible to get a visa to London UK, if interested please specify

For your willingness and readiness to receive the diplomatic courier agent, Mr. Mark Allen that you are ready to pay the airport tax clearance of Rs.25, 000/- simply fill the below information and forward it back to the email, for him to pick up and register your parcel for delivery.

1: FIRST & LAST NAME:______
2: FULL HOUSE ADDRESS:____
3: CELL PHONE NO:_____
4: HOUSE PHONE NO_____
5: BATCH NUMBER:____
6: AIRPORT TAX CLEARANCE FEE YOU ARE TO PAY:____

ONCE AGAIN CONGRATULATION.

Best Regards,
Dr.Andrew Griffiths.

Office Line: +[protected]

On Wed, 19 Jun, 2019, 7:10 PM Samsung Online, wrote:
Samsung Electronics Uk Ltd
Samsung House
1000 Hillswood Drive

Chertsey
Surrey
KT17 0PS

Bhavya Deep,

We wish to congratulate you once again on this note, for being one of the lucky winners selected on this year Samsung Electronics UK Ltd 2019 Promotions. We felicitate with you and your family and especially for being a citizen of (INDIA). This promotion was set-up In United Kingdom Samsung Electronics UK Ltd to encourage prospective MOBILE users and others on the use of our various Samsung Electronics products which are of best standard and quality.

Samsung Electronics UK Ltd. is a global leader in semiconductor, telecommunication, digital media and digital convergence technologies with 2018 consolidated sales o[censored]S$135.8 billion. The company consists of nine independently operated business units: Visual Display, Mobile Communications, Telecommunication Systems, Digital Appliances, IT Solutions, Digital Imaging, Memory, System LSI and LCD. Recognized as one of the fastest growing global brands, Samsung Electronics is a leading producer of digital TVs, semiconductor chips, mobile phones and TFT-LCDs.

From our innovations in consumer electronics to our developments in bio-pharmaceuticals, Samsung shares impact experiences each day with people around the globe. Through our devotion to create superior products and services across all areas of our business, we strive to enhance the lives of people everywhere and bring positive change to the world around us. We are away determined in improving lives all over the globe in whatever way and manner we could by sales, sponsorship, promotional awards and so many more. We measure our success not only in our business achievements, but also by how well we serve our community and make a difference in people's lives. We embrace our responsibility to contribute as a good citizen, taking action around the world to foster a better society, protect and improve the environment, and strengthen our communities.

Congratulations once again on behalf of the Board/management of ''Samsung Electronics UK Ltd '' All screening exercise and verification procedures has been completed by the National Advisory Board and Screening Committee of "UK's Overseas National Advisory Remittance Claims Unit. You have been approved to received your Demand draft, 51 Inch Samsung plasma TV and a Samsung Galaxy S9 Smart phone by a special diplomatic arrival been approved by the regulation council of the Samsung Electronics UK Ltd 2018 Promotions. Your cash prize of (£1, 000, 000. 00) One Million Great British Pounds In India Currency Ten Crores Indian Rupees (Rs.10, 000, 000.00/-INR) will be delivered safely to your door step through our Accredited Fast way Dispatch Officer Diplomat Mark Allen. Haven considered all possible measures to convey your cash prize, we resolve to use a special affiliated courier company under Diplomatic Umbrella. We have made all necessary arrangement to convey your winning prize, 51 inch Samsung Plasma TV and Samsung Galaxy s10 smart Phone direct to your door step. Your name, phone number and address has been Received and the processing of your wining for delivery to its designated address in your country has been fully completed.

Your Parcel contains all of the following items.
1) A DEMAND DRAFT OF (Rs.10, 000, 000.00/-INR).

2)51 INCH WIDESCREEN SAMSUNG PLASMA TELEVISION

3) A SAMSUNG GALAXY s10 SMART PHONE.
4) AFFIDAVIT OF CLAIMS ELIGIBILITY
5) OTHER COVERING DOCUMENTS.
6) FUND RELEASE ORDER FROM FINANCIAL SERVICE AUTHORITY (F.S.A) UNITED KINGDOM.

Let it be known to you that all taxes has been paid by ENGLAND SAMSUNG ELECTRONICS, Therefore, you will only be required to pay LOCAL Custom Duty Custom Notarization Clearance Fee Rs.25, 000/- (Twenty Five Thousand Rupees only) to India custom duty fee being the required payment for the clearance and registration of your consignment from the custom duties in your country INDIA. Our delivery officer, Mr. Mark Allen. Senior Special Delivery officer from the Fast Way Courier Company, attached to the dispatch unit of Samsung Electronics Lottery Board UK.

You are to provide him with a copy of your ID prove ( ID CARD/ PASSPORT / VOTERS CARD, PAN CARD OR ANY VALID ID PROOF) to enable him identify you before he will Hand over your parcel to you. B.A flight information has already been sent to our dispatch officer and you have to contact his email so that he can furnish you with time of arrival in your country.

Note that our Senior Special Delivery officer Mr. Mark Allen, will be arriving your country India through the British Airway On Thursday 20th June 2019, By 09:00 AM. He will put a call across to you immediately he arrives India and you are to make sure that you oblige to his instruction by remitting a payment of £245.00.GBP (Two Hundred and Forty Five Great British Pounds). Equivalent in India currency Rs.25, 000/- (Twenty Five Thousand Rupees Only). For INDIA INCOME CUSTOM DUTY NOTARIZATION CLEARANCE FEE levied upon your foreign draft for Endorsement and approval, 51 Inch Samsung Plasma TV and your Samsung Galaxy s10 Smart phone.

Note that the required Parcel Clearance/registration payment of Rs.25, 000/- (Twenty Five Thousand Rupees Only). Must be made by you as the sole beneficiary of the certified draft, 51 Inch Samsung Plasma TV and a Samsung Galaxy s10 Smart phone. As we have contacted the India home financial ministry and they have given ENDORSEMENT as regards to International Monetary Fund’s regulatory policy (IMF) adopted by the INDIA HOME FINANCE MINISTRY. You have to give us confirmation of this mail before our Accredited Courier Delivery Officer commence to your country and you are also to make arrangement for the requested Parcel Clearance/registration payment of Rs.25, 000/- (Twenty Five Thousand Rupees Only). That will be paid in your country to avoid any further delay with India custom duty when Senior Special Delivery officer arrives India with your consignment. Your Winning Cheque, Winning Certificate, Samsung Plasma TV and other documents are attached to this email for your perusal.

You are to send a copy of your ID to the Custom email id: [protected]@gmail.com for verification and endorsement.

Do not hesitate to contact this office via telephone or email if the need arises. For security reasons, you are advised to keep your Consignment Code: AI629018XXX confidential until your parcel has been delivered to you. This is part of our precautionary measure to avoid double claiming and unwarranted abuse of your parcel. Please be warned!!!

IMPORTANT: We cannot deduct charges fees from your winnings prize because it has been insured to its full value of amount and enclose as a diplomatic delivery in your favor and has already been dispatched. Also, we do not accept Cash on Delivery (C.O.D) as it is strictly against the policy of this Courier Firm as laid down by the Management of this Courier Agency. You must pay on account given to you by the representative / Indian Airport Authority Customs.

After the successful delivery of your parcel, you are eligible to get a visa to London UK, if interested please specify

For your willingness and readiness to receive the diplomatic courier agent, Mr. Mark Allen that you are ready to pay the airport tax clearance of Rs.25, 000/- simply fill the below information and forward it back to the email, for him to pick up and register your parcel for delivery.

1: FIRST & LAST NAME:______
2: FULL HOUSE ADDRESS:____
3: CELL PHONE NO:_____
4: HOUSE PHONE NO_____
5: BATCH NUMBER:____
6: AIRPORT TAX CLEARANCE FEE YOU ARE TO PAY:____

ONCE AGAIN CONGRATULATION.

Best Regards,
Dr.Andrew Griffiths.

Office Line: +[protected]

I had purchased from your exclusive dealer FUNDAMENTAL ELECTRONICS PVT LTD UNDER invoice no FECC/19-20/00986 DTD 2/6/19 one fridge RT28R3753DU and 1 soloMWO MS23K3513AK but these products are not delivered till date. The dealer is making false promises every day regarding delivery. Lastly they promised to deliver the goods yesterday at MIDNIGHT which is absurd still I waited till midnight but no one turned up. Still working with such dealer is a black spot on SAMSUNG. Pl try to resolve the problem.

Samsung House, 1000 Hillswood Drive,
Chertsey, Surrey, KT16 0PS
United Kingdom.

The Samsung Electronics is pleased to inform you of the results derived from
the E-mail Address Ballot Lottery International Program (EABLIP) held to
consolidate our numerous customers worldwide. You E-mail Address have
won a cash prize of £500, 000.00 (FIVE HUNDRED THOUSAND GREAT BRITISH POUNDS)
and a 52 inch Widescreen Plasma TV with Built-In Home Theater System,
Latest Samsung laptop, Smartphone and 2 T .Shirt from Samsung Electronics with the following details:

Serial No: UK/GBP08/SAMSUNG
Batch No. DNO/MA08/EUR
Note: All participants were selected through a computer ballot system drawn from 50, 000
(Fifty thousand) names of email users around the world, as part of our international promotion program.
Due to mix up of some names and addresses, we ask that you keep this award personal,
till your claims have been processed and your funds remitted to you.
This is part of our security measures to avoid double claiming or unwarranted participants or impersonators,
taking advantage of the situation.
KINDLY SEND YOUR DETAILS TO THIS EMAIL ID: ( [protected]@outlook.com )FOR THE RELEASE OF YOUR FUND IN TIME:
1. Full Name:
2. Full Address:
3. State:
4. Occupation:
5. Age:
6. Sex:
7. Country:
8. Mobile Number:
9. Winning Email:
10: Account Details:
NOTE: - YOU ARE TO IMMEDIATELY SEND YOUR COMPLETE INFORMATION TO
OUR AGENT FOR IMMEDIATE PROCESS OF WINNING ON THIS
EMAIL ID ONLY: - [protected]@outlook.com {OR} [protected]@outlook.com
============================
Dr. Williams Ferdinand
Chief Executive Officer (CEO)
TEL: [protected]
Samsung Company Uk Board
E-Mail: [protected]@outlook.com
I want to congratulate you In Advance and Please Do Not Forget to Help the Poor in the Society
When Samsung Company Makes You a Beneficiary Of their World Wealth.

This is Dr Kiran Mann possibly the most enthusiast supporter of Samsung considering the fact that i purchased two machines for myself and recommended to so many colleagues of mine.
But this is to my utmost dissatisfaction that i have not been even heard once by the Samsung people even after repeated reminders.
The machine is a failure.
Not only the hardware but the software is [censored].
The calculations are all wrong.
Even the RMPs make fun of the wrong date calculations.
It hangs so frequently that i donot know how to go about it.
And it has not been even one year and it has worried me so frequently that i sometimes am so angry and frustrated i cannot explain.
The only mistake on my part was to trust samsung and then go about politely about all the problems.
I should have really used all the social media and contacts that i have to urge everyone to boycott the rubbish that samsung is selling
My language might seem harsh at the moment but keep in mind it is coming from someone who has actively promoted the company for such length of time.

Hello,
We are Saurat Auto tech Pvt .Ltd, Jamshedpur. we would like to intimate you in our organization we are using 35 nos of Split AC Including our both plants & residence . Out of 35 nos currently 6nos Ac are frequently getting Break down . Which we already conveyed many times to local distributor & Service person But no one is giving response . Due to this reason last week we procure 2nos AC in VOLTAS Make .

Our Another Plant is going to open within two Months, If Same continue then we will Procure VOLTAS Make AC For our New Plant.

Hello,
i recently purchased Samsung S10 and yesterday all of a sudden my display starts flickering and turns into green color with that there's an issue of overheating in phone and as soon i visited Samsung service center they are telling me to get display changed free of cost as they won't be able to replace the phone because it has been more than 14 days since the purchase of the phone but this is totally unacceptable and i won't let any engineer to open my phone as i have not spent 60k on this phone just to get repair within 4 months of purchase even that without my fault.I never expected this kind of service from Samsung for it's the latest flagship phone. Kindly fix the issue ASAP so that i don't have to knock the doors of higher authorities because i don't want to suffer because of Samsung's fault.

I have registered my complaint on Washing machine on 11th June, 2019. Drum has to be replaced in machine. But none of them came for service. Am getting messages and calls but none of them turned up. Am a lung patient. Response is very harsh from service centre. One lady abused her words. Sorry to say this. Would you please take immediate action to service my machine
I will be very much obliged if you make it today. Complaint no is 9701

I have registered complaint on 10th June19 for attending to my Samsung Washing machine service request number [protected]. Since no one attended again registered complaint on 14th SR No: [protected]. Follow up made on 15th, however they have raised one more SR No; [protected]. Also follow ups made from 15th till date, no one has attended the complaint at home. One Mr. Dennis Service Engineer has refused to attend the complaint as per the allotted job to him on 15th Saturday.

Please help.

HI Samsung Team,

Greetings !

I am Anil Kumar, i will be available on [protected]@gmail.com . i am staying in Lawson bay colony, Visakhapatnam -530017 .

This regrading my Compliant on Samsung in consumer helpline ( docket id[protected].
Product Name : Samsung Curve TV
Model No :- UA40K6300AKLXL
Serial No :- 0A7X3PCHA02842D
Invoice No:- FS/MT/2307 ( purchased on Girias Investment pvt ltd showroom )

My compliant is regrading my TV got panel issue on 6month back . I am requesting your team from past 1 month for free replacement . Actually i have trusted Samsung product and purchased TV with 60000/- .Even though i am not capable to spend that much amount. but i feel it is one time investment and taken via Bajaj EMI . Now with in less than 2 year, i got panel issue. I have requested for free panel replacement . now your team provide for 50% discount that means i need to spend near 11, 000 rs. It is high amount for me. because i cannot effort that much amount now. But your Samsung team saying your "out of Warranty", Even i dint purchased Samsung TV for 1 year warranty. I dnt understand that Samsung product will work only 2 year. after that we need to kept high amount. How common man will trust Samsung products as a Brand product.

My request is free panel replacement . please help on this case. Samsung assigned one contact person ( Nihal Bhat - Desk Phone +[protected] EXT:1530 )

Please find below email, i am requested your team for free replacement many times. They answer is only 50% discount on replacement. I cannot effort for that amount. Now i have only one solution is use this TV for few day . After that i need to throw into dustbin. I think Samsung Management expecting from customer same.

Please find below i have attached my relevant documents.

Finally my request is free panel replacement . i hope you support me Thank you !

Regards,
Anil Kumar

My washing machine not working since 4th June. I have raised and complain.. No-one has contacted me yet.. Everyday I call up customer support says service engineer will visit today... But this today has not come since 1 week now.

Washing machine is in warranty period. Everyday same standard answer by the customer support that engineer will visit today.

Samsung Galaxy S7 Edge exploded in my wife's hand on 11.Jun.2019 when she was in meeting and holding her mobile phone in her hand.

It caused serious burn on her thumb and back cover of mobile had exploded out exposing disintegrated battery and foil like substance.

As first step called up the samsung customer care and gave the details. complaint no : [protected].
Product S/N :RZ8HADN94HY
Model Samsung Galaxy S7 Edge

I got a call from Samsung product liability team and they arranged for pickup of the phone for analysis. It was picked up on 12.Jun.2019 and acknowledgement with Bill No : [protected] was given. I have also shared the images of exploded phone and injury details

I was informed that within 24 hours i would get the call from Samsung HO and my issue would be resolved.

I never got any call from the Samsung on 13.Jun and when I called up their customer care, they indicated that its been escalated and HO team will contact within one day. The same repeated again, no call from Samsung on 14th June also. In the evening when called up their customer care number and asked for status, they repeated the same that its been escalated and i would get the call from Samsung HO.

When I insisted on talking to floor manager to get clear commitment, they suddenly where able to talk with HO and very conveniently indicated its broken issue and does not come under product liability.

I realized that Samsung is wishing away this and doesn't want to own up to its product failure.

Its clear case of taking customer for ride. I purchased this Samsung Galaxy S7 Edge by trusting that its from Samsung and their product will have highest safety standard.

My wife escaped with burn on her thumb, what if she was talking on phone and it had exploded on face/ eyes burnt.

A genuine case of phone exploding has been wished away as broken issue by Samsung.

I have already written to service head of Samsung India and there is also no response from the organization.

My expectation is right resolution in terms of damages both physical, material and data.

We have bought an AC on 10/03/2019 for Rs/35000. Model no. is ARI8NV3PAWKNNA. On 9/06/2019 we registered a complaint to call center as AC was not working. No cooling was there. A person came to our place & said some part is not working. since then we are asking call center people when will we get the part ? they said its coming from Madras !!! No part available in capital Delhi !!! Today they said you call the person, he must have got the part. The person (Mohsin) said we will get the intimation from call center only . He still has not got the part. So I said the person to put me to some senior person & my phone got disconnected. This has happened for 3 times. no senior person talking to me. Not getting the part. After spending 35000/ We are not able to enjoy AC even in 48* . I think I should go to consumer court as I have all the recordings with me. If Samsung people can't afford a warehouse in Delhi, they should sell their products in Madras only & not in Delhi. I will not recommend to anyone to buy any of Samsung product. There after sell service is ZERO.

Ac bought in 2013, now compressor failed, your Samsung service Salem tell us it will cost nearly 10, 900/ to change compressor, and gas filling, but warranty for the new compressor is only 30 days, your product is made for use only for 6 yrs? And your new compressor you r supplying for your service center will work only for 30days, how a customer will spent huge amount to repair for your product .