Samsung India Complaints & Reviews

I have brought an ac two years ago. The engineers or installation workers installed the ac. But they have not block the gap in the wall between the indoor unit and outdoor unit of the ac. So the wire enterring pathway have space/holes. The rodents came to that pathway from outside and enter the ac, cut the wire of the ac and we are suffering from it. The workers are not say us about this at the time of installation and we are suffering for the damage. Kindly take steps about it.

To,
The samsung india
Kind attention
Subject – complaint regarding the newly bought samsung washing machine

Dear sir/ madam
This is to bring to your kind notice, that i bought a samsung washing machine (Fully automatic), model no. Wa90j5710sg/tl on date[protected] from hariom retail pvt ltd, lajpat nagar, delhi for which the invoice copy has been attached.
This machine was unpacked and installed by an engineer from samsung on 2nd december 2018. The engineer also advised us to buy a machine base stand as well as a water filter which were also provided and installed by him, paid for by us.
Apparently, i am writing this letter to inform you that from the first full wash it was noticed that the clothes are not getting washed properly. They were found twisted with dirt in between their creases, some of them faded after a few washes with cloth fibers coming off from them, the natural shine of the cloth is now gone.
Detergent has been found in the machine box many a times after the whole wash cycle is finished. That came as a surprise to us, because the box is made to put the detergent only. We have taken pictures as a proof.
We have complained 4-5 times and every-time a new executive arrived from samsung, but no one gave us a genuine sensible answer for our problem. Some of them agreed to us that such problems are there to some extend when we showed them the pictures and the clothes fibers that gets collected in the filter after every wash. They saw our spoiled clothes, cloth fibers which we have collected, took pictures of them, but no one told us the reason and no one gave us a written status. They told us that it’s a company policy to not give anything in writing their observations. However very unprofessionally, everyone gave a different suggestion.

• the first engineer who responded to my complaint said that he would need to change some part of the machine which i did not allow.
• the other one said use warm water to wash the clothes instead of the normal/cold.
• some other came and said, turn around the clothes and then wash, otherwise the dirt/fibers will accumulate on the front sides of the clothes.
• other one said don’t put the detergent in the box directly, instead mix it in water in a mug and then pour in the machine.
It did not made sense but we still tried some because we were in a desperate situation. Nothing helped, nothing, the situation till date is the same. Many of our new clothes have lost their shine and now we are washing them ourselves manually. Lastly an official (Mr. Sunil) from samsung informed that an engineer would come and do a wash up process. It was done in april 2019 by an engg named sahil, that too on quickwash settings. Yet again on asking to provide his findings in written, he refused to do so saying it is not a company policy.

We called your customer care senior executive and his response was also very unprofessional. He told us either take a replacement for another washing machine or take a voucher. It is very clear that we do not want a samsung washing machine now. Neither we are willing to buy anything else from samsung. We’ve had enough harassment. We have lost faith in samsung. We want our money back. Our trust on the product and the company has faded away also after the irresponsible behavior for all the complains we have done. It is not an apparel shopping we have done from a shopping mall that we take a voucher back.
We are talking about a huge amount which we have invested as a middle class family who was planning to buy a fully automatic washing machine from a few years.
I would like to mention here that i have neither received even a single written observation report from samsung even after multiple complaints and requests, nor any of your technicians actually know what the problem is.
I would request samsung to provide me 100% refund of the amount as per the bill within an appropriate time period else i am forced to take a legal action.
Thanks for wasting my hard earned money and my time.

Regards

Savita sharma
[protected]

Date –[protected]

Hi
i am Jitendra Hingorani i buy sumsung On8 DATE 26.10.2018 with 1 year warranty but 06/07/2019 early morning my phone touch not working and display blanking i send my phone in sumsung services center they response your phone in touch to water so they con not in warranty so sumsung center say pay Rs.6000/- for your new display. they are not response proper and they are ignore my compliance don't repair my phone under warranty. and
why i am pay this amount

I have purchased Samsung 1.5 Ton Inverted AC on 03-April-19. It was working fine for 2.5 months and suddenly its stopped working. I have called customer care and complained ([protected]) about it on 17-Jun-19. There was a service engineer visited and checked the AC. He said the outdoor unit compressor choked and it needs replacement. Since its under warranty they can order but he told me I need to pay Rs. 3600 for service charges. He took Rs. 1000 advance (I have the receipt) and said they have to get the Compressor from Chennai and once they get it they can come back and replace. It came back after a week and another technician came, checked and said there is no problem with compressor, instead the gas was completely leaked and they have to refill it. So he said why simply to replace brand new compressor which came from the original purchase and said he cannot send back the replacement as-is. So he swapped the sticker between compressors (I did not understand this concept but I did not care as all I needed was my AC to work), worked for a day and refilled the gas etc. But still the AC did not work :( He said an expert engineer need to visit since there is a small technical problem somewhere inside the outdoor unit and that is causing to show gas is empty though it was full.. blah blah. Finally he said he will talk to his supervisor and come back with expert engineer.

Meanwhile my complaint was closed stating it's resolved and also no 'expert' engineer visited. When I called the supervisor, he said they cannot keep the complaint for long time and they closed it since the new compressor is replaced. I understand there is an SLA to close a complaint and how can mark it resolve and close when the problem still exists. When I asked the same, he said no need to worry they will come and fix it. 2 more days passed and no one came. So I called customer care and asked about the same. They said they will re-open the case instead they created a new one ([protected]). I thought its fine as long as the problem is resolved. This time the so called 'expert' engineer came after few days, spent half day and did some stuff (vaccum, gas fill blah blah) but still it did not work. Finally he said, they have to take the AC to service center and do some flushing... So he removed the entire AC unit and kept outside my home (in Balcony) and said their service van will come the same day evening and pick it up. It will be services at their service center and fixed.

Meanwhile a week passed and no service van came and the dismantled AC unit still lying in my balcony. I called customer care few times and they said they will put a reminder. Also I got few calls from customer care about feedback of my complaint and ensure its resolved. I said the same story to everyone and ofcourse they said the same thing to me that they will escalate and resolve it as soon as possible.

I was furious and frustrated and called customer care on 05-Jul-19 to escalate to their supervisor or someone and I got response saying currently the manager is busy and they will schedule a call back within in 2 hours. As usual no call back or no response. And surprise, they created a new complaint ([protected]). Not sure if they have closed the previous complaint as well.

Overall its brand new and 3 months old AC, there are 3 complaints and it'e been more than 20 days and not resolved. I felt like I was cheated big time by Samsung and also their entire customer service is a big scam to loot people. I don't think Samsung will really read my concern and take any action but I am hoping it helps atleast some people to be cautious before they buy these SAMSUNG WORST PRODUCTS.

Stay faaaaaaar away from Samsung. WORST PRODUCT AND WORST CUSTOMER SERVICE

Samsung j8 mobile not switch on as per samsung service centre its mother board damage due to liquid damage.

Request you to please log the case on priority as the samsung service center has refused to cover under warranty due to liquid damage. As per samsung, the motherboard is damaged due to liquid present in it.
As per policy, it is to be covered under liquid damage and the details are as mentioned below.
Details:
Plan name complete mobile protection 1 year by flipkart protect
Plan id jppoffk1259395
Plan start date dec 22, 2018
Plan end date dec 21, 2019
Device name samsung galaxy j8 (Black, 64 gb)
Device model galaxy j8
Device serial number [protected]

Hi samsung team, we have required from past 2 months for resolve my issue by repair. But you asking 11000 rs for panel replacement. I cannot effort that much now. I dnt want panel replacement. Please help me for repair. If you change two led strips. My issue will be resolved. I dnt know why you guys treating customer like this way and demanding high amount.

They are selling product and not providing service it’s worst company serving in india.
I have bought ac and they said installation will be free, when i called them they are charing good money for installation, can any body guide me how to deal with them. I want to return their product and buy from different company.
When i’m calling to customer care they are just saying they will resolve this issue and they never get back to the solution.
I am getting calls from seniors explaining bogus policies for taking money.

Please help me out to fight this cause of miscommunication and fraud.

Samsung juicer mixer grinder — fraud products are coming using samsung name

Meghraj meena, kalwari dham,
Uliyana - kundera, sawai madhopur,
Rajasthan - 322029
Mob. No.- +91 [protected]

Submit a complaint
I purchase a proudct juicer mixer grinder from a person, he says that he is a company employees of samsung. His candidate person name sonu thakur true caller name (Sarun alvi) [protected]
For their expenses they sell some products like that. He showed me samsung juicer mixer grinder cost around rs.4200.

The total package is samsung box. And samsung warranty card, samsung mixy, no one can't believe it is a fraud product, he said that we are giving at half of the price, finally he said that i will give u at a cost of rs. 1500.
I purchase as three products 1500 in to 3 buy in 4500 rupees.
I bought that as a middle class person, it comes as cheap by price. After he left, i come to know there is no cleaning brush in the box as it is mentioned in booklet.

When i gone to purchase that one, i come to know there is no such mixer grinders from samsung.
Then i come to know, i got cheated.
Be aware my friends, dont believe anyone, like this frauds are happening
Please shere all people now

Dear Sir/Madam,

I have submitted the below grievance to Samsung customer care whose response is not yet received. i have purchase Samsung mobile phone on 09/06/2019 which is a defected phone. I have requested Samsung customer care to replace or refund the phone/money. They are not helping me on this rather they are repairing the phone and asking me to visit their service center again & again..

Sir, i have purchased new cell phone with my hard earned money against which this company is giving me defected phone. Hope you will understand my concern and assist me in replacing the phone.

Your kind assistance is required to resolve the issue.

Warm regards
Krishna Agarwal

Grievance reference no.[protected]-Please note that i have purchase Samsung mobile phone model no SAMSUNG Galaxy A30 on 09/06/2019 (attached is the purchase invoice). The phone started giving me trouble from the very next day. Issue is the phone take auto restart. I visited your service centre on 19/06/2019 (service centre acknowledge slip attached for your reference), your team took my phone for service and i had to re visit to pick up the phone on 22/06/2019. The technician told me there is no problem in handset, he has updated software which will help me. However until now my phone is with same issue. I revisited service centre, told him problem is not resolved he again asked me to submit the phone to them and wait.

I am working professional i cannot take the tedious job of visiting your service centre again and again for the newly purchased cell phone. I request you to replace this damage hand set or refund me the money i have paid.
Thanks
Krishna Agarwal

I ordered a m30 galaxy phone through shop. Samsung web site in india. The delivery was suppose to be in 1-2 business days (Ie. Today or before today). Tracking the order in the courier service page shows the order was yet to be picked up but samsung sent me an email saying that the item is shipped. Moreover, there is no option also to cancel the order. So i am in uncertain situation.

Dear team,

Need your urgent help, please help me to proceed further.

I got the below mail and documents saying that I will get £1, 000, 000. 00 British pounds as well one Samsung plazma TV and one Samsung mobile

Congratulations once again on behalf of the Board/management of ''Samsung Electronics UK Ltd '' All screening exercise and verification procedures has been completed by the National Advisory Board and Screening Committee of "UK's Overseas National Advisory Remittance Claims Unit. You have been approved to received your Demand draft, 51 Inch Samsung plasma TV and a Samsung Galaxy S9 Smart phone by a special diplomatic arrival been approved by the regulation council of the Samsung Electronics UK Ltd 2018 Promotions. Your cash prize of (£1, 000, 000. 00) One Million Great British Pounds In India Currency Ten Crores Indian Rupees (Rs.10, 000, 000.00/-INR) will be delivered safely to your door step through our Accredited Fast way Dispatch Officer Diplomat Mark Allen. Haven considered all possible measures to convey your cash prize, we resolve to use a special affiliated courier company under Diplomatic Umbrella. We have made all necessary arrangement to convey your winning prize, 51 inch Samsung Plasma TV and Samsung Galaxy s10 smart Phone direct to your door step. Your name, phone number and address has been Received and the processing of your wining for delivery to its designated address in your country has been fully completed.

Your Parcel contains all of the following items.
1) A DEMAND DRAFT OF (Rs.10, 000, 000.00/-INR).

2)51 INCH WIDESCREEN SAMSUNG PLASMA TELEVISION

3) A SAMSUNG GALAXY s10 SMART PHONE.
4) AFFIDAVIT OF CLAIMS ELIGIBILITY
5) OTHER COVERING DOCUMENTS.
6) FUND RELEASE ORDER FROM FINANCIAL SERVICE AUTHORITY (F.S.A) UNITED KINGDOM.

Let it be known to you that all taxes has been paid by ENGLAND SAMSUNG ELECTRONICS, Therefore, you will only be required to pay LOCAL Custom Duty Custom Notarization Clearance Fee Rs.25, 000/- (Twenty Five Thousand Rupees only) to India custom duty fee being the required payment for the clearance and registration of your consignment from the custom duties in your country INDIA. Our delivery officer, Mr. Mark Allen. Senior Special Delivery officer from the Fast Way Courier Company, attached to the dispatch unit of Samsung Electronics Lottery Board UK.

You are to provide him with a copy of your ID prove ( ID CARD/ PASSPORT / VOTERS CARD, PAN CARD OR ANY VALID ID PROOF) to enable him identify you before he will Hand over your parcel to you. B.A flight information has already been sent to our dispatch officer and you have to contact his email so that he can furnish you with time of arrival in your country.

Note that our Senior Special Delivery officer Mr. Mark Allen, will be arriving your country India through the British Airway On Monday 1st July 2019, By 09:00 AM. He will put a call across to you immediately he arrives India and you are to make sure that you oblige to his instruction by remitting a payment of £245.00.GBP (Two Hundred and Forty Five Great British Pounds). Equivalent in India currency Rs.25, 000/- (Twenty Five Thousand Rupees Only). For INDIA INCOME CUSTOM DUTY NOTARIZATION CLEARANCE FEE levied upon your foreign draft for Endorsement and approval, 51 Inch Samsung Plasma TV and your Samsung Galaxy s10 Smart phone.

Note that the required Parcel Clearance/registration payment of Rs.25, 000/- (Twenty Five Thousand Rupees Only). Must be made by you as the sole beneficiary of the certified draft, 51 Inch Samsung Plasma TV and a Samsung Galaxy s10 Smart phone. As we have contacted the India home financial ministry and they have given ENDORSEMENT as regards to International Monetary Fund’s regulatory policy (IMF) adopted by the INDIA HOME FINANCE MINISTRY. You have to give us confirmation of this mail before our Accredited Courier Delivery Officer commence to your country and you are also to make arrangement for the requested Parcel Clearance/registration payment of Rs.25, 000/- (Twenty Five Thousand Rupees Only). That will be paid in your country to avoid any further delay with India custom duty when Senior Special Delivery officer arrives India with your consignment. Your Winning Cheque, Winning Certificate, Samsung Plasma TV and other documents are attached to this email for your perusal.

You are to send a copy of your ID to the Custom email id: [protected]@gmail.com for verification and endorsement.

Do not hesitate to contact this office via telephone or email if the need arises. For security reasons, you are advised to keep your Consignment Code: AI629018XXX confidential until your parcel has been delivered to you. This is part of our precautionary measure to avoid double claiming and unwarranted abuse of your parcel. Please be warned!!!

IMPORTANT: We cannot deduct charges fees from your winnings prize because it has been insured to its full value of amount and enclose as a diplomatic delivery in your favor and has already been dispatched. Also, we do not accept Cash on Delivery (C.O.D) as it is strictly against the policy of this Courier Firm as laid down by the Management of this Courier Agency. You must pay on account given to you by the representative / Indian Airport Authority Customs.

After the successful delivery of your parcel, you are eligible to get a visa to London UK, if interested please specify

For your willingness and readiness to receive the diplomatic courier agent, Mr. Mark Allen that you are ready to pay the airport tax clearance of Rs.25, 000/- simply fill the below information and forward it back to the email, for him to pick up and register your parcel for delivery.

1: FIRST & LAST NAME:______
2: FULL HOUSE ADDRESS:____
3: CELL PHONE NO:_____
4: HOUSE PHONE NO_____
5: BATCH NUMBER:____
6: AIRPORT TAX CLEARANCE FEE YOU ARE TO PAY:____

ONCE AGAIN CONGRATULATION.

Best Regards,
Dr.Andrew Griffiths.

Office Line: +[protected]

Apart from above mail, I got calls and mail from Delhi airport

NEW CUSTOM HOUSE,
NEAR IGI AIRPORT & AIR CARGO COMPLEX, .
NEW DELHI-110037.

Hello Om Prakash Om,

Your parcel and demand draft of 10 crores rupees is in our custom clearance department as we speak now, you will receive a call from our custom officer soon, please do the needful and deposit the required 25, 000 rs for the custom clearance in the correspondent account number of our account department officer which will be given to you by our custom officer so that the clearance of your parcel can be done immediately and after that we will book a domestic flight for Mr. Mark to your state.

Finally, you are being given a personal account of our custom agent because you are paying 25, 000 rs only. If you were paying above five lac rupees, an official custom current account would have been given. Below is the account details where you are to make the payment and after making the payment, you are to send us the scanned copy of the payment slip and id proof so that we can issue your diplomat the custom receipt and book the next available flight from Delhi to your city for him.

Central bank of India
Acct name; Ankush Kumar Singh
Acct No; [protected].
Ifsc code; cbin0283838.
Branch; Delhi

Yours faithfully

Bharti Singh

I would like to say that i have purchased a new samsung washing machine. But till now no technician has arrived. Now let's come to the point. The problem is that this washing machine model is different from the others. This requires a rat pad to be installed. If not installed then insects, rats, cockroaches, etc may enter inside the system and damage the wires. And the so called rat pad was not installed in the washing machine at the time...

Dear sir, i want you to inform that my level u bluetooth headset was under warranty and i was facing a sound problem in the left side, therefore i decided to send the device to service center. The service center has a delivery and pick boy who visit every saturday for delivery and pickup of products. I contacted him and sent the product for repair, but the fraud service center called me and told that the product is not covered under warranty beacuse it is tampered. I told it is impossible but if you have seen any sign of tampering please return my product and let me see what is exactly happened. They sent me a totally damaged product. It was not mine, i refused to accept such an old and damaged product. If the product was tempered then why the delivery boy picked up? If the product was tempered then why they are not providing job sheet. I called customer care they talked with service center (Ref no-[protected]) they told we can only lodge a complaint against the service center thats all. If my product doesnot cover warranty then who gave permission to service center to open and repair my product? (Voice recording of service center boy is with me). The service centre boy told that he repaired my product but without my permission why? He has not repaired my product but he replaced my product with totally damaged one. I want my product new as before. Please have a look into the matter asap. Samsung service center employees are fake and fraud

42. Park avenue, barbourne,
Worcester, united kingdom.
Contact number:[protected]
No:sam-sung/uk/407/promotion/2018
Winning number:ssm010199#5

Dr. Andy williams
Processing manager
Con:+44 [protected]

Dr. Oh-hyunknow
Vice chairman and chife executive officer

Please check this information sir.
My prize details for 3cro, 60lac for informed.

My mobile number [protected]
Any fake news are truly new please check to inform for my number. And my e. Mail i'd:[protected]@gmail.com

Sir,
I have complained regarding ac not cooling on17 june19, 20 june19 and today from nawada bihar but no action has been taken while i have called several time to customer care to fix above issue. Further more as per customer care on 22nd june service team has visited at location and fixed the problem while non of them have been visited to see the problems.
Hence being a customer we are worried to buy any other product from samsung.

Dear samsung,

Greetings for the day.

Hi i am abhishek from india working with brand oyo as agm. This mail is to inform you that i have experienced worst customer support after buying your machine 'samsung galaxy s10'. I was a huge fan of samsung mobiles. I have used almost every single machine from this series even i have used galaxy note 7 as well. But after buying this phone i have started getting troubles in it. The phone started malfunctioning from the next day of buying itself. First problem comes when its speaker started distorting every time i call somebody or play music on it. That problem has been resolved by repairing the part by giving personal visit to the service center. Then it was not properly closed by the technician and a scratch found inside the camera module. Then again its resolved be repairing the machine. Then couple of days back its 3.5mm headphone jack stopped working. Again the machine got repaired by the technician. Now its battery is discharging very quickly, calls connected but shows ringing screen only, sometimes calls get connected and no audio comes from the phone but when i disconnects, it keeps showing the call running time only. There are lots of other problems as well but i understands android cant provide lag free experience to their users. There are many manufacturing defaults in it i know. I have spend almost 1, 000$ on this machine and this is the experience i am getting. You guys selling premium phones with this kind of services; not acceptable at all. If there is any problem in this 1, 000$ machine then it must be get replaced with a new one but what are we offered with is repairing solutions. I also work with a brand oyo and our main focus is to deliver best and immersive experience to their customer and i think every company motive is the same right? I think this is the right time to raise the voice against this. I want this machine to be replaced or full refund. This is not acceptable at all to get a repaired device every time when you spend that much of amount on a smartphone. Kindly look into this and do the needful as soon as possible or please let me know if you are unable to provide me that so i can escalate the matter to consumer board, govt of india.

. #stop defaming the brand samsung.

Regards,
Abhishek kumar
Agm
Oravel stays pvt ltd

Dear team,

I have purchased my samsung split ac a year ago and now we have faced some issue and called engineer.

Engineer saying that pcb board of outdoor unit has been destroyed. We have to order this and you have to pay around 4000 + other charges total proud 8000.

I request to you please get this amount paid by samsung as a customer satisfaction with respect to uses of home appliances.

We have already paid around 48000 to buy this now just after 1 year ac is not working and we have to pay around 8000.

Please get this amount paid by samsung and do the resolution on urgent basis as you know the weather condition.

Regards,
Dileep singh
[protected]

The following complaint was lodged on 21.06.19

Against our above complaint ([protected] dt 28.03.19) we had got our a/c serviced from your aithorised service center & after a long harassment they finally installed our a/c on 8th of april 2019. They said they have charged the gas & checked the entire unit is perfectly ok. We were out of country for full month of may 19. Today is 21st june & again the a/c is not giving the cooling effect at all. We feel the gas pressure has again comedown. We don't understand what kind of service is provided by your authorized service center. Within 2 months the newly charged gas leaks off again? Please look into the matter & help us out in sorting out this problem

Complaint no [protected] — this complaint no was given on 22.06.19

Further our complaint on 21.06.19, they gave us the above complaint no & since then every day mr. Rakesh form samsung calls me up & says that their technician will be attending to check our problem the next day. Now its 3 days have passed no one has come to check the problem we feel samsung does not have any control over their service stations at all. With this kind of service support how can we buy any samsung products?
We had messaged your service center 5 times in the last week of april to give the invoice & collect the payment, but they did not turn up. Now we feel good that we did not pay, because within 2 months again the gas pressure has come down. Like this we will have to keep on charging the gas every two months? Such a poor service is from samsung!

Purchased a samsung fridge in dubai in 2014. Shifted to india recently and fridge was not working. Called samsung service center several times during the process however most of agents were not aware whether compressor will be under warranty or not as it is purchased from dubai. A lack o[censored]nderstanding and knowledge. Engineer visited said that pc and compressor needs to be replaced. However on checking with local engineer he stated that compressor is working but pc needs to be replaced and since its international variant product will be available with samsung only.

In process called many agents who gave false assurances of speaking to service center, calling senior representative and many other false assurances.

The poor service provider samsung with bad customer services with no knowledge. You now need to service without any charges for your poor customer service

This is in regard to double door refrigerator (Rt42m5538s8) purchased on 30th apr 2019. From day one it has following defect :

1. It’s freezer is not getting turn off even after selecting the option to turn it off.
2. Even after turning off its making ice in the freezer and ice is in solid form in off freezer option.
3. Pcb and sensor of freezer has already been changed by your engineer after 1st visit ad i don’t want any further repair of this fridge.
4. As per your senior engineer the freezer will make ice in off situation also, so he suggested to put vegetable in freezer and it also get iced. He promised to call me after 24 hrs but failed to do so, then i called him and whatsapp him the pics of frozen vegetable. Then also no action taken from his side even after receiving the pics.
5. 3-4 visits have already been made to repair the product by your junior and senior engineer.
6. I made request for replacement but didn’t get any reply for the replacement procedure. Every time your executive promise to arrange a call back with senior within an hour but get no reply. 3 days have already passed in this procedure and no reply till date.
7. Really bad service and really bad product. Regret to invest so much money in samsung refrigerator.
8. Wasting my time and money by chasing you people and getting no response. We have don’t have all the time in the world just to chase you people. We are working class professional people but because of your defective product and worst service our peace of mind is disturbed and fetching all our energy on this useless task all day.

This refrigerator is beyond repair and i want a replacement of the same immediately or refund my money i don’t want a headache in name of fridge.