Samsung India Complaints & Reviews

Hello

We purchased Note 20 Ultra 5G which was marketed as a 5G phone during launch. But, still we are not able to use 5G from Jio which is the most widely used network in India and almost everyone is using the same network.

Please enable 5G for Jio network for this handset model number N986/DS (Note 20 Ultra 5G). The low end phones costing 10K onwards are able to access Jio 5G.

In case you are not able to make it work, we would like a replacement or the refund of the equivalent handset which will make the Jio 5G accessible.

Let us know your thoughts.

I m not able to use JIO 5G on my device,
Please solve this issue asap.

Sir,
I'm a privileged customer of Samsung Galaxy Note 20 Ultra 5g since 2021.
When I bought this phone, it was advertised as it supports 5g. But now, as Jio, the famous network operator in India, has rolled out 5g to its customers, I have found out that my phone doesn't support such 5g in my device.
I escalated this issue to the Samsung customer experience managers but couldn't find any resolution since 4 days and was being told that this device can't run on SA 5g network as such, though it was named and sold as a 5g phone.
I request that this issue may kindly be looked into and a justification may be done at the earliest.
Thanks and Regards.
Saiprasad

This is Padma
from Tamil Nadu from Chennai
Dear sir, I purchased a samsung qled 4K tv of 55inches in 6 th January 2021., cost of the tv 1.35 lakhs.Its been only two year since I purchased the tv. Suddenly there has been faults regarding the display of the tv. Suddenly tv switched off and restarted while watching and then find a vertical line bottom of the tv .immediately called Samsung customer care informed they did basic trouble shoot problem was persist. Complaint raised to visit service person 4th Jan 23 they told we have to pay service charge 420 rs said ok and accepted the same.

After sometime more vertical line with blinking the screen causing a huge inconvenience .

We had a screen warranty for panel till 5th Jan but Samsung hiding said warranty period over.

Some have I have find out that we have warranty for panel for one day .

When Samsung service man talking with the team

Service form also marking the tv panel still under warranty period for one day.

Service man came did cleaning and went with in a week my tv display gone

having a conversation with one of your help centers I was told that the display causes 40000 rs. And many of my kins and friends have spoken of the same problem appearing their samsung 55inch qled tvs. I have been a fond consumer of samsung products until now when I have been cheated and misguided by your company regarding the quality of the product and also the service provided by your help centres. And after purchasing an expensive tv your services for repair are also expensive which in any way does not go with the needs and services to the common man. Now buying Samsung products seems like a very big mistake. And I am not the only one who has a complaint regarding the faulty display in your television. I am highly dissappointed with your services. Please see to it that you are actually taking measureout s to fix our problems and not just make false caims. It would be highly kind of you to do something about this problem regarding my television and for once prove yourself to be giving worthy services at moderate costs.

Important point:

Warranty card not given in tv box or missing

We did not aware that tv panel has warranty period for 2 year .Samsung customer care did not told to us panel has one day warranty period and they hides said warranty period over

When I was talking to the service man I came to know that

Product has warranty period one year

Panel has warranty period two years.

Thank You Yours sincerely

Padma

This is Padma
from Tamil Nadu from Chennai

Dear Sir,
I purchased a samsung qled 4K tv of 55inches in 6 th January 2021., cost of the tv 1.35 lakhs.Its been only two year since I purchased the tv. Suddenly there has been faults regarding the display of the tv. Suddenly tv switched off and restarted while watching and then find a vertical line bottom of the tv .immediately called Samsung customer care informed...

I had pre booked the S22 Ultra from the Samsung Store in my city. I got it as soon as it was released in India. Within a month, I faced an issue while recording any video when I switched to wide angle there are so many blurry lines. I contacted the store and the manager told that it happens 1 in 1000 phones and an update would resolve the issue. He further said giving it to service centre won't help as they would just factory reset the phone. My phone still has one month warranty left. I never dropped it no scratch or dent on my phone. I've never used it in water still facing this major bug which is so annoying and unexpected in the latest phone and top 2nd expensive phone from samsung.

Model ww65m206l0w
s/n 03um5pbj800037a
mobile no. [protected]

I received a defective monitor on 21/01/2023. so I put it up for return with DOA on 02/02/2023 courier pick up the product and on 06/02/2023 successfully delivered it back to Samsung. but in the app not updated anything. And also did not get any refund for me. I tried your customer care and email no one could give a proper response. giving polish answers and Samsung call customer care behaving like fraudsters and not giving any information. One of the worst services I ever had.
They told me a refund in 5-7 days but still no refund. I'm a middle-class person who lives on the edge of the bread. I ordered a product costing Rs.117000 in EMI for my future career. First time in my life and this is an experience from a top-known company. I want my refund back its a hard earn money.
Samsung Order ID : [protected]
shiprocket courier return order with ID [protected]
Delhivery courier tracking id : [protected]

I am a regular Samsung Customer and have trust in your products for 40 years, with no worries and tension. Recently, I purchased Samsung Fully Automatic Top Load Washing Machine and Samsung AU7700 Crystal 4K UHD Smart TV (50") from Croma's Sion branch on 27th Aug 2022.

Samsung Fully Automatic Top Load Washing Machines have lots of problems like time set jumps automatically, washing of clothes not happening properly along with drying also it changes time automatically. For this I had registered the complaint several times, Samsung technician visited and changed senor and some other parts in 8 registered complaints. As per his suggestion I purchased drum cleaning powder of sum Rs.500/- (Rs.125 * 4 Qty) from him and he also suggested installing a booster water pump for the machine and I purchased it for Rs. 8800 including labor charges.

However, even after installing the Booster pump and cleaning the drum twice as suggested by your technician. I am still facing the same problems since I purchased the washing machine. And my family members are washing the clothes with their hands even after suffering from severe back pain which even your technician also observed during their visit to my house for repair of washing machine.
I had also shared a video recording with your technician showing a time jump issue.

As I am not satisfied with your washing machine product and do not want any further service and so request you to either replace the Washing Machine whole unit or refund the purchased amount.

Kindly do the needful and awaiting your prompt reply.

Enclosed find attached purchased invoice, required details in your format and below complaint numbers for your reference.
Complaint No Date

[protected] 3rd Sept 2022
[protected] 3rd Sept 2022
[protected]- 4th Sept 2022
[protected] 4th Sept 2022
[protected] 5th sept 2022
[protected] 10th Dec 2022
[protected] 2nd Jan 2023
[protected] 25th Jan 2023

First Name : Rajesh
Last Name : Vishwakarma
Email Id : vrajesh.[protected]@gmail.com
Contact Number : [protected]
Request type: Replacement of Samsung Fully Top Load Automatic Washing Machine (11.00 kg) after repair o[censored]nit several times.
Product Model Number: WA11J5751SP/TL
Product Serial number: 0HFT5DET701303
Order No. SOA[protected]
Purchase Invoice TILL NO. 1005,
Address : Sitaram Mhatre Apartment, B-204, Mumbra Devi Road, Nr Reliance Tower, Opp Datt Mandir, Diva (East)
Thane:- 400612, Maharashtra.

Regards,

Rajesh Vishwakarma

[protected]

Sir i have ordered a smartphone from samsung official site and also they confirmed by email after some day that my payment is successful and they technically cancelled the order now they are just repeating the same email again and again i am student i have to be responsive to my parents and its already 9 working days till 22 jan 2023 till now nothing refunded in account
My order id : [protected]

Maine[protected] Ko Samsung Ka Ek S22 model mobile liya hai.
Pahle Hi Din Se Mobile Heat Hota Aa Rahaa Hai.
Maine Kaee Baar Shop Par Visit Kiya Lekin Mujhe mobile exchange Karke nahi diya gayaa.
Aur Mujhe Service Centre Jaa Karke Mobile Deposit Karne Ko Bola Jaa Rahaa Hai.
Mere Office Ka Sara ATTENDANCE Marking And Sale Update Usi Mobile Se Hota Hai.
Mere Paas Itne Paise Nahi Hai Ki Dusra Mobile Purchase Karu Aur Phirr Service Centre Ko S22 Mobile Deposit Karu.
Wo, Bhi Ye Sure Nahi Hai Ki Deposit Karne Ke Baad Mujhe Phone Exchange Karke Mil Jayega.
Maine Twitter Par tweet Bhi Kiya But Unke Employee Mujhe Service Centre Me Phone Ko Deposit Karne Ko Bol Rahe Hain.
Maine Jabse Phone Liya Hai Tabse Mera Tension Badh Gayaa Hai Na Chain Se So Paa Rahaa HU Na koi Kaam Sahi Se Kar Paa Rahaa HU. HAR din Darr Lagaa Rehta Hai Ki Kahi Phone Blast Na Kar Jaye.
Apne Aap Rakhaa Rakhaa Bhi Phone Bahut Heat Ho Jata Hai.
Please Mujhe Mere Paise Refund Karwaye Taaki Main Dusra Phone Le Karke Is Heating Wale Dabba(S22) Ko Company Ko Lauta Saku.
Meri Aapse Haath Jod Karke Guzarish Hai Please Mujhe Mere Hard Earned Money Ko Refund Karwa Dein.
Main Ise Apne Jeevan Ko Danger Me Rakh Karke Istemaal Nahi Kar Sakta Please Help.
Karien Nahi To Us Mobile Ke Heat Hone Ki Wajah Se Kisi Din Mere Ya Mere Pariwar Jano Ko Saath Koi Anhoni Ho Sakti Hai Aur Agar Aisa Hota Hai Ti Iska Jimmedar Sirf Aur Sirf SAMSUNG MOBILE COMPANY Hi Hoga.

I purchased this product from Flipkart on January 13th, 2023. After checking the sound quality, I found it to be very low, and I filed a complaint with Flipkart, who advised me to contact Samsung support. After 3 to 4 days, an engineer arrived and rudely stated that this product is working fine, despite the fact that the volume is very low at 25 volume, and only when we increase it above 45 to 50 volume is it ok. However, he does not understand the customer's point of view and denies the product's service.

After that, they said they had forwarded your request to the next level, but there was no response for 10 days, so I called for an update, then forwarded to the VOC team again, who also didn't understand and denied the request, saying you can do whatever you want, we can't help you.

I bought a Samsung soundbar because I have the same brand-new Samsung TV.

I am utterly dissatisfied with both the service and the product.

My samsung galaxy S20 plus started to show green line on screen after update. When I contacted customer service they told me it cost Rs 16000 to replace screen.

Kindly help me resolve issue as it is fault from company side in the software update done by them

Sir, My EB Bill Due Date on 11 January 2023. So that i have used Samsung pay on 8th January 2023 for EB Bill Payment of Rs.113. It Shows payment successfully done. After 11th, Penalty Raised new EB Bill payment was Raised From TNEB. Penalty Amount including Bill was 255Rs. I was shocked when i saw a new EB Bill. After, that i Contacted Samsung pay about this concern. They told me the payment was successfully done, Please ask TNEB about this payment. After this i have contacted TNEB Person about this issue. They told, the payment is not reflected from ourside, Kindly ask Samsung pay. After asking to samsung pay with payment not received screenshot, they told to make a complaint in application, we will resolve it. after complaint they are returned 113 rs amount on 18th January 2023. I need Compensation from Samsung pay for this issue.

I have purchased m31 and used it with due care for around 2 years and i am facing frequent restart and hang issue. Earlier i faced this issue in M21 as well. I have reached out to samsung ceo team and customer support, they were ready to bare only 10% of the cost which is just Rs 700. total estimated cost for motherboard repair is 7028 from samsung authorized service center.
For such defect in M series with respect to IC/Motherboard,...

On Sunday morning, January 23, 2023, as I was taking to my friend on phone, I noticed a vertical green line on the left side of the phone. This appeared post the phone software update on previous night. I tried restarting/resetting the phone as suggested by customer care, but nothing removed the green line from the phone.
Below is the detail of my lengthy discussions with Samsung Service Centre and it depicts a painful/costly process of dealing with a problem caused by a software update and somehow policies are created in a way that consumer is responsible for paying to get it fixed:
[protected][protected][protected][protected][protected]------
At that time, I called to Samsung customer care about the issue, and they suggested me to go to nearest service centre to get my mobile checked. Next morning, January 24, 2023, I went to Parama Retail solution India Pvt Ltd which is situated in Select city mall. I reached there at sharp 11.00 clock in the morning. I explained my issue to the person to the store manager but at that time no engineer had not come. So, I had to wait around more thar half an hour. Finally, one engineer took my phone to check after hearing the issue.
He took an hour to check the phone and said your phone found under Liquid Log, I was told estimation around INR 18, 000 to change the display. I tried to explain the engineer that this green vertical line had appeared randomly post software update and it is not related to any liquid damage. I also raised my concern on Samsung customer support via mail, and they also kept explaining that it is chargeable as your phone found failed under liquid damage. On January 26, 2023, I called to customer care to know the solution of it, they suggested me to raise Q&A in Samsung service that I had visited earlier. I tried to connect service on 27 January 2023 to raise Q&A, but no one picked up my call. On 28 January 2023, I again went to the same service centre to get the Q&A raised but engineer initially refused to raise the Q&A and I was asked to know whom you suggested this. I called to the customer care and explained the whole issue but somehow, they got convinced to raise the Q&A. I want to highlight the fact that I am not the only consumer who have had this issue. This is a known issue and has been raised in many Samsung communities.
[protected][protected][protected][protected][protected]-------
As per my discussion with the technician, it was brought to my attention that the above-mentioned issue is due to a software update which is triggering it in some devices. My device was working fine until that phone update bricked the display. It would be ethically incorrect for SAMSUNG to charge for something which the consumer is not at fault and skim a hefty amount on account of putting an untimely malfunctioning update. As a responsible, multinational manufacturing conglomerate SAMSUNG like other countries should have put in a notification about the mistake and should have recalled the products from the market and fixed them putting it on consumers, as it seems altogether a discrimination to Indian consumers community.

Besides being annoyed by the malfunctioning phone, I've to go through all this while taking my time out, I have decided that in no means possible a consumer can be held liable on a company's faulty account and should not pay for what isn't his/her fault.

Being a loyal SAMSUNG customer & having several other products & also indulging in various APPLE vs SAMSUNG battles, if this is the outcome that the product for which I've paid a heavy amount starts to give me nightmares and horrible experience, I would start to look for alternatives and that's how on times like this, a firm loses its consumers.
Keeping this in mind, before taking any other actions, I'm writing to grant an extension / exception on the given advisory and getting my phone fixed as soon as possible.

Hi Team,
Second time I got Motherboard issue, when approached service centre costing 6.5k for replacement. Why only Samsung M series has this problem?

I ordered samsung ecobubble 8 kg washing machine from samsung official app on 11 jan which is delivered on 13 of jan after installation i use the washing machine and found that my clothes are damaged during cleansing in washing machine i registred a complain many times but 2 times engineer visit and they approved that this washing machine is defective but there is no resolve provided by co they are only wasting my time till today that 31 of jan kindly requested forum help me to figure out from this problem

Fridge stopped working.

- Order date 1/19/2023
-Delivery Date 25 January
-Product name: Samsung Galaxy S21 FE Olive Green
-Order number: [protected]

Samsung simply didn't ship the product yet and resolving any issue.
I raised complaint many times via mail support, whatsapp, call support, but got no solution. All they say is "We are working on it and raised your problem to dedicated team" everytime.
They are just repeating the same without any progress for more than a week.

My current phone has problems, and unable to complete my photography tasks with it. So, ordered a phone from samsung website and it is the first time ordering from there.

Samsung should:
-Samsung shouldn't show wrong information at the time of purchase.
- I paid for the phone to get at delivered time, and not like pre ordering system, so, samsung takes my phone and bail out on delivering it on time.
- Samsung should give option to deliver other colors, storage options which are in stock in case my ordered version is not in stock.
-Samsung should compensate their customers for all the troubles by partial refunding, providing other services.

Truely worst experience till now with samsung.