Samsung India Complaints & Reviews

I had order samsung galaxy s21 fe 5g phone from samsung shop on 6 months no cost emi but they have charged me emi interest and igst separately and now they are now ready to take the claim the bank is claiming its merchants fault and samsung is claiming its merchants fault.

I have purchased washing machine of samsung that have a problems within 3yr warranty periods but company refuses to cover warranty and since last 3 months they are not providing me any solutions

Samsung mobile theft complaint
I lost my mobile at vishakapatnam railway station gate on[protected]

Hi all,

I have bought my Samsung galaxy M31s during its launch period.

The issue is it keeps freezing and automatically gets restart, shutdown. I have few other of my friends who have bought this M series phone and the same is happening with them too, and the strange thing is this did not happen when it was under warranty for 1 year.

It started happening after 1. 5 years.

I have contacted customer care and they all have done what needs to be done like software update, factory reset etc. And finally adviced to visit the service center.

So I visited the service center and they said that this is an issue with ICU and they can't replace ICU and full motherboard needs to be changed which will cost me another 7000 plus.

I bought this device for 20000 and now additional 7000, which makes it 27000 plus.

I thought let me try somewhere also, so I visited another Samsung store however they only sell samsung devices and no servicing.
I described my issue with them and they said, there is an issue with most of the M series phone and they can't help me on that.

If the company is aware of this issue, why is the device not called off and fixed the issue or why the new device is not given to the customers?

Iam a middle class person, spending 27k plus that too for a phone is very expensive for me.

@ samsung India, is there anything you can do for me?

I have purchased smart TV on 7 July 2021 but after purchasing there is regular problem occurred in tv screen, i registere regular complaint, they take the tv at their service centre.
Now today complete tv screen vanish in 1.5 year. Again complaint registere but this is not the solution. Again tv will be pick up and service centre they will do the necessary action but again problem will arise. Because problem is in TV that samsung company is not accepting that.

Hi,
I bought samsung refrigerator 5 year back and it stopped cooling. It is around 50k worth of fridge.
I called to samsung service center guys and they visited to repair. They mentioned it cannot be repaired and not usable product. Even they charged to me for their visit.
Now i am not getting response on complaint. My service request number is [protected]. i am not able to use fridge from last 7 days and don't know what to do next.
Are such costly product are made for 5 year and what is the use of tech team if they can't repair. Don't know what to do further.
I want to file consumer case against it.

Samsung TV model number UA55AUE65AKXXL, bearing serial # 5EZD36TT702467N. Found faulty one but company is refusing to do repair under warranty saying it's physical damage. Jst one and half month I had purchase and no damage is done by us

I bought mobile m21 oct -2020
Now out of warranty

M21 mobile is automatically restart

Same issue many m21 users
So please slove free cost service
To all m21 users

Please why this problem m21 all series find and slove all m21 users

Dear Team

I bought a Samsung M31S phone in August 2020 In India with a lot of expectations. My Previous phone was One Plus 3T. Due to the advanced Camera Features and Budget-friendly phone, I took the decision to buy this phone. It has been working well for 2 years.

6 months back we moved to Krakow - Poland due to my work assignment. After the latest OS update, My phone started visible problems like a flickering screen, rebooting etc. Yesterday the phone is totally out of order with the Logo screen on and I was not able to switch it on. Later it has become a black blank screen. We couldn't find any nearby Samsung Service Centre in Krakow, Hence gave my phone to a local mobile repair shop and they told me it could be a Motherboard issue which would cost Rs 8000 to 10000. I'm in a dilemma about what to do. I'm also afraid of Data backup as well.

Appreciate your quick response on the same to fix this. Since I have seen this is company's fault due to the OS Update, Samsung should fix this free of cost or agree to a free Motherboard Replacement.

Regards
Linda Pyarry

I had purchased Samsung S22 Ultra from Croma, Karol Bagh, New Delhi store. The product costed around INR 1, 02, 000/-. It was sold along with an offer of an accompanying Samsung smart watch for which I paid and Rs 3000 and which was assured to be available in the next 3-4 days. Within 24 hours o[censored]nboxing, the S22 Ultra's volume keys got stuck / jammed and on the evening of 3rd Jan'23, I handed over the phone back to Croma asking for a replacement. They tested the volume keys and said that indeed, it was a hardware issue and Samsung replaces the product with brand new if the reason is hardware issue reported within 14 days of purchase.

To this date, I've been following up with Samsung, even written to their CEO but to no avail. The phone is still with Samsung service Centre or with Croma since I've refused to take back a defective phone. At first, the service centre called me on 4th January and said it was fitment issue and therefore a minor cosmetic issue which they have set right and now the phone is working fine. I was appalled at their describing a fitment issue to be a minor cosmetic issue as such a phone should not have passed quality assurance and should not have been sold. In any case, I refuse to take back the phone since fitment issue implied that it's been repaired and repair for a fitment issue can only be opening up the phone and then addressing the alignment. When I persisted, and reported to the CEO, some Deepali has been chasing me consistently saying they understand my problem and escalating the issue but each time comes back saying that they cannot replace the phone or give a refund but willing to extend the warranty by 12 month. She attributes the reason for the jammed keys to dust collection which she says has now been cleaned. When I quizzed her as to how she can give to me a different reason to what her service centre guys said, she has no answer. She doesn't have any answer to how it is logical for a phone to accumulate so much dust within a day o[censored]nboxing to jam the volume keys. She doesn't have any answer to why then they are willing to extend the warranty by another 12 months if they found no issues in the phone.

I only want what's just and fair which is for Samsung to either replace with an identical unboxed phone or refund 100% money, including the Rs 3000 I've paid for the Samsung Smart Watch which is not yet received by me.

On the 31st of December evening, my device S20+ displayed a 'GREEN LINE' in the middle of the screen. Upon checking and consulting online I noticed that 'the green line issue' has been an occurrence for many a users throughout the world/India.

At 07.00PM IST, when this occurred, I called the customer care support (mobile) and connected to the adviser who informed me about the issue and also told me that he'll lodge a complaint ID- [protected], Post he informed that he would like to connect the call to the supervisor. Hence, the call got further transferred to the Supervisor named Rajat, who was aware of the issue and acknowledged that the issue is at SAMSUNG's end and also advised about the company advisory in which SAMSUNG accepted it was liable for a display change. The call lasted for half an hour and he also gave me a complaint ID [protected]. He also assured me that I will receive a call from SAMSUNG Sr complaints team on this, which I'm yet to receive.

It came to my knowledge that the advisory was until the last day of the year i.e 31st of December 2022 and all this was happening on the eve of the last day, I contacted the customer service center at 07.00PM IST (when the green line first displayed) and they informed me that they have closed for the day and Sunday they also keep a day off. Coincidence/unfortunate it being that I got the issue at a date and time when the advisory was about to end.

Following up on it, I went to the service center on 2/1/2023 and I got another call from Customer care team and the advisor Identified as Ashutosh who also informed about the notification about the year end and as I was at SAMSUNG service center, he also spoke to the team there ( Name: Ride ) through my phone and advised them to create a 'Job Sheet' and nothing more.

At the service center I spoke to Customer care officer Name: Disha A Jondhale Id: Disha079 who also quoted the policy and advised me to talk to call support.

I would like to inform you that I'm not at all pleased with the fault my phone incurred due to SAMSUNG's update followed by the bad support as a consumer I've received. It makes no sense to me that a fault like this, SAMSUNG has put on a date/time instead of 'Product recalls' or coming out with a better solution to which a person having this issue would have two weeks to get it fixed instead of an year end and conveniently dodging it's own fault and responsibility. Not to mention if this is what's happening to the prime series of SAMSUNG flagship phones like S20+, I don't want to imagine what a common user of A/M series would face.

It would be ethically incorrect for SAMSUNG to charge for something which the consumer is not at fault and skim a hefty amount on account of putting an untimely malfunctioning update. As a responsible, multinational manufacturing conglomerate SAMSUNG like other countries should have put in a notification about the mistake and should have recalled the products from the market and fixed them rather putting it on consumers, as it seems altogether a discrimination to Indian consumers community.

Besides being annoyed by the malfunctioning phone, I've to go through all this while taking my time out, I've decided that in no means possible a consumer can be held liable on a company's faulty account and shouldn't pay for what isn't his/her fault.

Being a loyal SAMSUNG customer & having several other products & also indulging in various APPLE vs SAMSUNG battles, if this is the outcome that the product for which I've paid a heavy amount starts to give me nightmares and horrible experience, I would start to look for alternatives and that's how on times like this, a firm loses its consumers.
Keeping this in mind, before taking any other actions, I'm writing to grant an extension / exception on the given advisory and getting my phone fixed as soon as possible.

There are multiple issues with the product like
1- product description, they hide the info about size and space, this dishwasher is not for normal size utensils.
2- online picture are fake that shows dishwasher spacious.
3- did not get installation service in till 9jan-2023, only get demo.

Out of no where a green line starts to appear on my samsung galaxy s20 plus. My mobile was in my hand and suddenly a vertical line was on the display, I checked Google and found out it's a problem in this series. I request you to solve this problem on immediate basis as it's a problem from your side.

I bought a Samsung Top load washing machine from Samsung website (Order Id [protected]) for 15k on 25th October. In just a month, the buttons stopped working and I raised an Incident with them on Dec 16th. After multiple followups, the techinician showed up on 21st Dec and confirmed that the buttons have to be replaced and the parts have to be ordered. He ordered the part on 21st and It has been more than 15 days and the part has been not replaced. The technician is saying that they have not received the part and it will take another 10 days. I have called the Service center atleast 20 times, and the response is the same that they will check on it. The service and Support experience has been the worst I have seen in my life.

I am Gopinadhan from Thrissur, Kerala.

Pushed/automatics Software updation caused my mobile (samsung S10) hanged and IMEI number wiped out and SIM is not recognizing.

To complain about this, I called service contact number from my BSNL Mobile number and unable to reach their number. It seems some issue to connect service contact center

Please can you call me on mobile [protected] to discuss troubles caused by such unacceptable (IMEI number wiped out and SIM is not registering or recognizing in network). This has caused big inconvenience, financial loss and above all I lost trust in Samsung mobile phone quality/compliance of their components (may be incompatable boards in handset)

We have purchased a Samsung Double Door Refrigerator in 22/OCT/2018 (Frost Free RT37M5538S8/TL Elegant Inox) Rs. 36, 500. Hardly 4 years o[censored]sage, it has started created problems int the freezer section with lot of noise. When contacted the customer care of Samsung (Ref: [protected]), a person came to attend the problem. After careful examination, he came to a conclusion that the internal thermocol of the freezer is damaged. Has clicked few photo's of the damage along with purchase/invoice copy of the refrigerator and submitted the same to the main service team. After a couple of days we received a call from Samsung customer care inform us that "The damage cannot be replaced or serviced. We will give/issue 10% purchase value coupon/DD. You can use the same to buy a new Refrigerator".

For consumers like me, it is like giving a biscuit to purchase a product from the same company which do not have standards of producing quality products and then again encouraging the customers to buy the same sub-standard products from the same company with 90% depreciation.

From consumers like me, Samsung should ideally give 90% of the purchase value in cash/DD.

I have purchased one microwave oven through samsung website. And deliver the product after 2 days they told me to open it and when opened the box found dented product. Then raised return request but they rejected my request. Totally my money and time loases, I want compassion from company.

Respected sir/ma'am;
My Dad purchased a Samsung M31 prime edition phone via amazon on 22.01.2021.
The phone started to hang about 2 days ago (26.12.2022) and then suddenly it stopped working.
we went to the customer care of samsung and they told that we would need to replace motherboard which will cost about 7000rs.
I Inquired in the internet and found out that many people are facing the same issue regarding M...

I ordered a phone on 17th December, 2022 on EMI and cancelled the order on the very same day. Online Order ID : [protected]

It is converted to EMI by bank, because of the delay in refund from Samsung. It's already been 10 days and 8 business days since I cancelled the order.

Refund has still not been initiated. Bank will start deducting the EMI soon. Even I can't track the refund status.

I sincerely hoped that I would get justice from Samsung. But it did not happen. I had to suffer for whole 2 months but got no justice. Samsung team checked my phone and it be was proved that there is no physical damage or any water damage in the phone from this it is clear that in is not my fault it's Samsung fault. And the matter has come so far, so I have also come to know what is the reason behind it " Software update"
This problem...