Samsung India Complaints & Reviews

Company is refusing to do replace compressor even though the sticker mentions warranty. They want the bill copy but they are not helping in locating the bill. I have lost the original bill.

We have old single door Samsung Fridge in our office and compressor is stopped working. Upon inspection of the paid service, they said that compressor will get changed free of cost but gas filling charges will have to pay. But day later they asked for the Bill copy and without that they can't issue us free compressor even though sticker on the fridge is there. We asked Samsung to help us locate the bill as they can see it with the serial number. But they are refusing to give that either.

Product name: Samsung 198lt Direct cool single door 5star refrigerator with base drawer.
Sold by: AARNA VENTURES Private Limited,
GSTIN: 27AATCA0996P1ZN.
Nobody has come and attended to this issue after 2, May 2023. But when I check this request status on samsung website it is showing as they have attended the service today. I have been raising requests for the moisture issue that was started 40 days before. And from the last 2 weeks, I am asking samsung service center to Kindly proceed with the refund as early as possible, since this product is not servicing its purpose since April 2023 even Samsung vadodara service center also knows this. As, whatever the vegetables and fruits that I used to store, are getting rotten/or become worst and unable to use because of the water formation on them which will worth five thousand till last month. And also I've spend Rs.600 for purchasing vegetable storage bag for the absorption of moisture as suggested by the service technician from Vadodara service center post change of the original chiller tray of my refrigerator. Which hasn't helped me to store the stuff. And also the samsung refridgerator product which I have purchased is consuming more electricity since its malfunction, as my EB bill is increased twice this month. so overall loss from last month with this Samsung refrigerator is around Rs.7600. I am requesting for the same compensation.

I've been raising Service requests since April 2023 for the same/single issue. Till now I didn't get any proper answer from Samsung service center Head office as well. I don't know what kind of Service Samsung is providing to customers, as every time when I ask for the service requests status, Samsung is not disclosing the process, everything is hidden. Even I am not getting proper response from the local service center here in Vadodara.
I've been asking, the exact duration of this process from last 10 days and since everything is closed process within the samsung itself, I assume that Samsung is not working on the issue from day one when I raised the request. Without providing process status to customers and not responding for more than 20 days for a single issue, samsung has once again proved it service.

I have asked Samsung to send me the detailed report for my raised issue from last 2 months. Because, I need to know, what kind of issue they have in there DB. I've raised only issue for the moisture/water formation from last 2 months. But as per the call on last week with Samsung representative:Shivani(shivani.[protected]@partner.samsung.com
)she told different types of issues which even I didn't raised.

I'm not interested to use samsung product at all. I suggest whoever reading this, not to go with samsung refrigerator and waste your valuable amount.

I have asked them for complete refund of the product along with the compensation which is of Rs.7600(seven thousand and six hundred) - the amount that I've spend till last month. And I need the exact process duration for the same.

These are the contact detail I got from Samsung service, eventhough they are not even useful for 0.0001%.

ce.[protected]@qarmatek.in - Varodara samsung refrigerator service,
Vinoth(ASM) - [protected]
komal.[protected]@partner.samsung.com - Komal, Samsung Customer Care,
shivani.[protected]@partner.samsung.com - Samsung CC.

I wish to file a complaint against Samsung regarding the motherboard issue with my Samsung M31s. After updating the mobile, the screen went black, and I was unable to see the UI. Despite this, the touch feature remained functional. I tried restarting and switching off the phone, which resulted in the appearance of the Samsung logo and name. However, the main UI screen remained black, and the phone restarted repeatedly. I attempted to wipe...

I have purchased a samsung refrigerator on 25th june 2022 from Vijay sales Delhi store for 86800 inr, model RS72A50K1B4 Black Matt.
In just few months, the fridge stop cooling completely, after visit of technician i got to know that its a major issue in fridge, actually some leakage in some part and complete gas leaked, before this incident since last few days fridge was making unusual noise but i thought it may be normal in such big fridge.
Actually its a poor quality product supplied to me by samsung and i am looking for replacement of this, where samsung wants to repair it and give it back to me, how can i trust that such poor quality product will not have such issue again after few months and at that time product will not be in warranty, at that time i will have to bear the cost of this poor quality product.
My question is why a customer pay for poor quality product?

I am owner of 2 refrigerator side by side and double door of samsung only.

Please don't break my trust now as my EMI are still ongoing and the product get faulty. i have spend approx 90 thousand on the product which is giving issue in the 1 year only.

I am not at all satisfy with the product. Please replace it ASAP.

I have raised the complaint on 29th April 2022 with SR : [protected]

Requesting samsung to take these kind of issues seriously and protect there reputation in market which is most important thing for a organisation.
Please replace it immediately.

Dear Sir,
I have bought my refrigerator on June 2019, now it has some cooling issue and it is under warranty. I need a duplicate bill for the same.
Please do the needful.

Refrigerator Details:
MODEL NO : RS72R5011SL/TL
SERIAL NO : 0U2C4ADM302067E
NAME : VAIBHAV AGGARWAL
MOBILE NO : [protected]
EMAIL ID : vaibhav.[protected]@gmail.com

Thanks.

Samsung split AC (5 star) purchased from Khosla Electronic Pvt Ltd, Barrackpore on 17/04/2023 in the name of Rakhi Biswas which delivered on 24/04/2023. However, not yet installed even after lapse of 09 days despite of repeated requests. The AC supposed to be installed within 24-48 hrs from the date of delivery. The contact person of Samsung service provider giving poor response and ignored repeatedly while calling on mobile. Service booking reference number is [protected]

I purchased Samsung Qled 55 inch TV. After some days it started showing 4 green dots on the screen. Their visibilty is increasing day by day. We called samsung customer care they visited and examined the product and they said they don't have the spare part of that model so that they can't fix it and they can provide us with the 80% of the refund amount from the total amount. That means they will deduct 20% of the money. But as per the ethics if they don't have the spare part and can't fix the product then they should provide us with the full amount of the product.

I am writing to raise a complaint about my recently purchased smart watch (Samsung watch 4), which was damaged by water. I am extremely disappointed that this has happened, as I have taken good care of the device and followed all the instructions provided by the manufacturer.

I believe that this kind of damage shouldn't have occurred under normal usage conditions and I would like to receive a resolution to this issue. Since the manufacturer claims that fitness watch can be used for swimming and if there is a water damage caused due to defective or quality issues. Why is the manufacturing warranty not covered?

Even after enabling the water lock mode for swimming and if water enters inside the watch. It is actually fault with device. Liquid damage have been caused due to fault in the mechanism. Even the service personnel agreed but they are helpless due to the company policy.

They are actually fooling customer with false advertising.

I would appreciate it if you could process a replacement or no cost repair for the smart watch.

M purchase my tv previous month mar 2023 but there is no latest features dealer say it's latest but is not now dealer or company both r not responding

My Samsung Refrigerator was not working called service centre and they came next day to check what products needed for repair then I waited for 3days to get products and technician came and tried to fix. After 3 hours of service he said wait for 3 hours to check if it works but after 3 hours the Refrigerator still didn't work. Called technician and the phone was switched off. Called service centre and informed that repair wasn't successful they said they will send technician before 8PM but waited 4days no technician arrived even after multiple follow ups. I called them like 1000times and then no one picks the call. I have wasted my weekends because of this worst service by Samsung. I am raising complaint against Samsung service. Worst experience ever
. No one bye Samsung products. The employee with I have spoken are Preetu, Kavita so called supervisor, Shilpa, Shivananda Sheik and Lohit so called technician head. Harsha so called supervisor again no resolution yet.. I raised complaint on 23rd April and today is 30th April. Even after multiple follow up no help received I have paid full amount. Atleast refund the amount.

My Sumsung f23 mobile back penal is very chif and poor low quality and plastic not durable and it has brack.

I purchased Samsung S23 Ultra mobile offline.I got Motherboard issue so i submitted phone on 07th April 2023 but they told me that only solution is motherboard replaced. but i dont want to repair my mobile aftwer so many request after 15 days or harasment they provied me service refund coupon but many samsung store told me that they are not accepet my coupon and in chroma stores coupon shows invalid i already return my phone to service center....

I have purchased a Samsung Side by Side Door refrigerator RS51K56H02A on 10.03.2019 by paying a huge amount of 122900.00. On 17.04.2023 I found that the deep freezer section of my refrigerator was not working efficiently. I called Samsung Customer Care and lodged a complaint. Thereafter engineer visited two three times and checked the unit. After checking they told that there is leakage in internal coil condenser and the same is not repairable as per samsung policy. Thereafter I contacted the service center where they informed that i will receive a call from samsung office very soon about what compensation i will get in lieu of the unrepairable refrigerator.

Today on 28.04.2023, I receivead a call from samsung office and was shocked to hear that they will issue a coupon of 12000.00 in lieu of my damaged refrigerator. I am a middle class person and after paying such a huge amount for a refrigerator which gets damaged in 4 years and is unrepairable I am being offered just 10% which is completely unjustified.

I request the company to replace the product and save the middle class people from being exploited who spended their hard earned money just looking at the brand name.

Please give justice so that the faith continues with the SAMSUNG BRAND.

Have purchased one AC of Samsung. Though they promised to install it within 1 day of delivery, it's been 8 days, AC installation is not done yet after delivery. They made false promises, took customer money and then just don't connect. Whenever I connected to customer care, they promised it will be done on a given date but never installed yet. Worst pathetic service center and customer helpdesk. No

Hi I am writing today with my deep disappointment and I am despair now. On 16th April 2023 I purchased Samsung 5star ac from Croma (near our location Store) and I received my product on 19 th April. After that day to till today I am begging everyone for my installation.
Samsung installer are calling me but not coming. I have made several complaint and each time complaint team assured me that they will come but not.
Last time one guy called and saying that he will not install my ac.
I have no idea what to do now. I have my 9 month old baby and also parents who are not physically fit at all and during this terrible temperature hike It's really difficult for me to service.

Now our life is in your hand.

Please help me. Registered contact number [protected]

We have been trying to get help for our AC Samsung for over 8 months. What we have experienced during this time with so-called Samsung technicians is unimaginable. Although this AC has a 10-year warranty, no one has been able to repair it. I am not asking for a complicated construction of a skyscraper or a bridge, just a simple repair of the AC Samsung. When we bought it for 51700 rupees, we were promised the moon. But as soon as the money is paid and a problem arises, no one wants to know anything more, they even deny that an AC was bought at all... this is how it is with Samsung India

We have been trying to get help for our AC Samsung for over 8 months. What we have experienced during this time with so-called Samsung technicians is unimaginable. Although this AC has a 10-year warranty, no one has been able to repair it. I am not asking for a complicated construction of a skyscraper or a bridge, just a simple repair of the AC Samsung. When we bought it for 51700 rupees, we were promised the moon. But as soon as the money is paid and a problem arises, no one wants to know anything more, they even deny that an AC was bought at all... this is how it is with Samsung India

1) Terrible quality of your products - which can impact human health
2) Pathetic after sales
3) Samsung Customer care officers from so called HQ of India

I purchased a Samsung refrigerator 4 yrs ago which suddenly stopped working. I raised a case with service centre where a mechanic comes and says " copper pipes for gasing gets rotten up & eaten by insects. You will not receive more than 1200 rupees against Rs.12900/- I paid 4 yrs ago. I mean really??? Are these grains or consumables for them to be eaten by insects.

He sent some video to central number who after multiple follow ups came back to same service centre. They said we will refill gas and give you 90 day guarantee of the gas. But what about the pipes which will hold it? - No answer. Isn't it ridiculous and harmful for such gas leakages in a household?

When I raised it to their social media, I got a call first offering nothing then 1200rs and then 11 days ago ₹5641/-. Till date I am either sending emails ( with no response) or ridiculous responses.

how harmful products are and how poor is the quality of the product and pathetic service.

It seems like following up with Samsung for a mistake of buying a product is a life sentence.

I have purchased one AC of Samsung. Though they promised to install it within 1 day of delivery, it's been 5 days, AC installation is not done yet after delivery. They made false promises, took customer money and then just don't connect. Whenever I connected to customer care, they promised it will be done on a given date but never installed yet. Worst pathetic service center and customer helpdesk. No resolution provided.