Samsung India Complaints & Reviews

I am Meena Dhiran from Ernakulam. I had purchased a sumsung waching machine from sumsung shop online. It was a defective machine with dents on it. But sumsung is either taking back the product nor replacing it.

I have purchased a new fridge and damaged product was delivered. Replacement was raised but it was not attended till now. Please provide some update on it.

During Nov 22 patch update my Galaxy f41 stuck with samsung logo and not booted further. I approched samsung care for resolution. The technician informed motherboard needs to ne replaced being corrupted. I informed that during update its got corrupted so samsung should replace it freely however they hold the complaint and informed after a week follow-up they won't repair free. At last I paid the charge and replaced the motherboard. Then decided to approach in consumer forum. Also I promised I will never buy nor recommend anyone to purchase samsung product further. Thus Samsung should be boycott from India.
Also I demand the refund with intest and compensation of 50000 for essential data loss.
The motherboard replaced by paing 3680/_ as replacement charge but the IMEI number not changed so have doubt that my motherboard was repaired and no new motherboard installed. So needs investigate regarding replacement.

- Ordered a Samsung Galaxy S21 FE on January 19 2023 from Samsung electronics official website
- Order number [protected]
- Delivery date was 25th January 2023

After waiting so many days and passing many days after delivery date is over, my order status is same as on first day. The product is not shipped or even packaged yet.

Purchasing first time from Samsung this has been the worst purchase experience there. I contacted support team via whatsapp, phone call, live chat, mail, but no one could any definite answer about order status and simply said that they are working on it. Feels THe support team is very slow at responding same thing and when they do no solution is there.

I even suggested that even if they have stock issues with the colored model I order, they can send other colors as well which are showing in stock as well. To which they said they cant do that.
Then why even show show wrong information to me when placing my order.

I am having problems with current device, and wanted the phone to arrive sooner. Looking at no solution or response from their team. Very bad experience, got no solution, no responsiblity, no compensation yet.

I bought my M31s on 2020 and it was so comfortable for daily use . But unfortunately after i updated my phone on september 2022 it become slow and while i was using it had a long vibration for almost 5 min and it was switched off. After that when i try to switch on it take almost 15 min to be in the homescreen and i thought it might because of the new update. Bt it started to frequently switch off. When i contacted the local mobile shop they told me to visit the service centre which is 20km away. After reaching the service centre they checked and told there is a motherboard issue bt while talking unfortunately he told me that this is caused by the new update. He also mention that some other mobiles also have the same issue due to the update. He told it will cost around 8k-10k to fix the problem .
I hope the problem will be solved.

Hi Team,

I am sharing this email just to seek help from your end as i bought a refrigerator a year ago(Dec'2021) and today this refrigerator works for me just as one metal box not more than that as cooling is not at all happening in my fridge.

Today when I called the service engineer at my premises to check the same, he said there is no gas left in your fridge and when I ask the reason, he is giving foolish reasons that by opening/ closing the fridge or due to bad quality if air it will happen normally and sometimes it will happen in 6 months as well. After having such conversation with the service engineer the first thought came into my mind that what is the product reliability, samsung is providing on their products.

Please help me on this matter as no one is eager to check the actual root cause instead they want to just fill gas in the fridge and close their open service call.

Hope to get support from your end ASAP and request you to ask your service team to provide a foolproof solution to the problem.

Fridge details model: RT39M5538S8/TL/2021
Gross volume:394 ltr.
Himanshu arora
[protected]

Hi Team,

I am sharing this email just to seek help from your end as i bought a refrigerator a year ago(Dec'2021) and today this refrigerator works for me just as one metal box not more than that as cooling is not at all happening in my fridge.

Today when I called the service engineer at my premises to check the same, he said there is no gas left in your fridge and when I ask the reason, he is giving foolish...

Dear Sir/Madam,
Samsung Mobile Purchased on 20th Jan 2023 and not working from day one.
1. I visit with Samsung Service/Repair Center Sector 51 Noida 21.01.2023
2. after Repair by Samsung phone not working properly and advise by samsung care that re visit to Repair Center .

so I want to replace the product or return this product, because this product is manufacturing defected because this product is not working from day one .

Thanks for your kind response the pictures for the order are attached, it's become quite shocking if samsung is involved in on line sale scam my only problem is why will I not receive for what I have paid for .
This is the second time it's repeating 01 it was with the samsung fold 3 bought on line the cover is yet not recived when it was clearly mentioned in my order .

This time it has happened with the samsung freestyle projector Foc item is not given and some green clour cover is sent .
Why would u guys do that with your customers who have invested so much into samsung.

Kindly let me know when would all this clear it's been 17 days and still I get is only assurance. The foc items pictures are attached the adaptor is missing rest all items recieved.

Also picture of the package recieved in place of the adaptor, the green colour skin details attached .I have been cheated this can happen only in India.
Dear Sir,
How many time do I have to write to you for samsung support I get a call from Samsung we will look into the case for the wrong item sent pictures attached .

Then after that some email from support we cannot help you the time frame is up .
Let me make the following very clear or kindly take your product back .
1. I was away on new year to my home town in chandigarh the items were recieved by my office in my absence.
2. On arrival we checked all items as per the offer were recieved by my office leaving the samsung adapter, but the package has a freestyle skin not part of my offer .
While checking with ur support team it was claimed I recieved the wrong item.
3. Why will you not send me the FOC AS OFFERED BEFORE BUYING THE PRODUCT AND WHAT HAPPENED TO THE ADAPTER.
4. HOW MANY MAILS DO I HAVE TO WRITE to get what I have paid for .
5. If samung is in no position to fulfill by offer which was given to me then why don't you take the product back.
6. This is a on line sale that's why you can cheat customers this way .whom to catch.
7.If have sent me a WRONG ITEM THEN WHY NOT OFFER A SOLUTION.
KINDLY GIVE ME A SOUTION THE ITMES ARE ALL LYING WATING FOR TYE SERVICE TECHINICAN FOR INSTALLATION..
IAM AVAILABLE ON [protected], [protected]

Reference to your mail the customer support is able to solve the problem .

I had received a call from Simran who was reading a script and not willing to under stand my problem.

Yesterday the whole case was discussed and I was told they would check the missing item and update me .

Who would help me with this scam where you are claiming foc item received but a diffrent item was sent i have shared all the pictures and even asked the department to track the item with the serial number from where this item came pictures are attached again .
WHO WOULD GET INTOUCH WITH ME I HAVE PAID MONEY FOR THE PACKAGE.
KINDLY LET ME KNOW the depart which calls me is on a auto mated script only saying we cannot help you.

Kindly update me what to do and whom to approach.

Had purchase Samsung 55 inch TV model number UA55AUE65AKXXL, bearing serial # 5EZD36TT702467N. After one and half month a small dot was visible so I raised ticket in Samsung care centre on 17th Dec and technician visited on 22nd Dec when he saw he said physical damage and told company will not repair under warranty as it is damage might be through transportation or company fault. I will not get repair so pls help me as I had purchase television for 39741 int

@SamsungMobile @SamsungIndia it's pathetic Samsung m31s gives trouble after Android update and this samsung people asks 8700 making cx fool by selling cheap quality processor mobile and later on making complaint to ceo they say will give u 50 percent discount samsung fooling us i have complaint on Samsung ceo desk Twitter facebook via mail my phone is in service centre from almost 1 month nothing is been resolved they say to do dm but they don't even reply

I had purchased Samsung galaxy s21 fe 5g phone from Samsung shop applications on 6 months no cost emi from sbi credit card when the emi got debit i was charged for extra emi interest and gst for which the neither the bank is ready to take responsibility neither the merchant is ready to take the responsibility.

I had order samsung galaxy s21 fe 5g phone from samsung shop on 6 months no cost emi but they have charged me emi interest and igst separately and now they are now ready to take the claim the bank is claiming its merchants fault and samsung is claiming its merchants fault.

I have purchased washing machine of samsung that have a problems within 3yr warranty periods but company refuses to cover warranty and since last 3 months they are not providing me any solutions

Samsung mobile theft complaint
I lost my mobile at vishakapatnam railway station gate on[protected]

Hi all,

I have bought my Samsung galaxy M31s during its launch period.

The issue is it keeps freezing and automatically gets restart, shutdown. I have few other of my friends who have bought this M series phone and the same is happening with them too, and the strange thing is this did not happen when it was under warranty for 1 year.

It started happening after 1. 5 years.

I have contacted customer care and they all have done what needs to be done like software update, factory reset etc. And finally adviced to visit the service center.

So I visited the service center and they said that this is an issue with ICU and they can't replace ICU and full motherboard needs to be changed which will cost me another 7000 plus.

I bought this device for 20000 and now additional 7000, which makes it 27000 plus.

I thought let me try somewhere also, so I visited another Samsung store however they only sell samsung devices and no servicing.
I described my issue with them and they said, there is an issue with most of the M series phone and they can't help me on that.

If the company is aware of this issue, why is the device not called off and fixed the issue or why the new device is not given to the customers?

Iam a middle class person, spending 27k plus that too for a phone is very expensive for me.

@ samsung India, is there anything you can do for me?

I have purchased smart TV on 7 July 2021 but after purchasing there is regular problem occurred in tv screen, i registere regular complaint, they take the tv at their service centre.
Now today complete tv screen vanish in 1.5 year. Again complaint registere but this is not the solution. Again tv will be pick up and service centre they will do the necessary action but again problem will arise. Because problem is in TV that samsung company is not accepting that.

Hi,
I bought samsung refrigerator 5 year back and it stopped cooling. It is around 50k worth of fridge.
I called to samsung service center guys and they visited to repair. They mentioned it cannot be repaired and not usable product. Even they charged to me for their visit.
Now i am not getting response on complaint. My service request number is [protected]. i am not able to use fridge from last 7 days and don't know what to do next.
Are such costly product are made for 5 year and what is the use of tech team if they can't repair. Don't know what to do further.
I want to file consumer case against it.

Samsung TV model number UA55AUE65AKXXL, bearing serial # 5EZD36TT702467N. Found faulty one but company is refusing to do repair under warranty saying it's physical damage. Jst one and half month I had purchase and no damage is done by us

I bought mobile m21 oct -2020
Now out of warranty

M21 mobile is automatically restart

Same issue many m21 users
So please slove free cost service
To all m21 users

Please why this problem m21 all series find and slove all m21 users