Samsung India Complaints & Reviews

Samsung had a launched a mobile phone in 2020 named Samsung M31. At first I was very happy with my phone but after 1 year it started restarting without any damage. I have my phone in crystal clear condition. When I took it to service centre they told me that it will cost 7500rs. Pls help me because I have not damaged the phone but the company is charging me for repair.
I request Samsung India and government officials to make this repair...

I am raising this complaint on behalf o my neighbor.
I purchased the tv on Oct 26th and within a week the screen started to switch off. We reached out to the dealer where we purchased the tv and they asked us to replace the old setup box. Even after replacing the setup
Box the issue was not resolved. We kept on asking the dealer and dealer asked us to contact customer care. I reached out to customer care on 28th Nov. one of the service person visited and told that the tv is defective and they need to replace the part. Since it’s bought a month back, I am asking for replacement and they are not responding to it. Not everybody has knowledge on contacting the customer care and people like us who live in small cities always go to dealers. Now I am stuck with this defective tv. Need help is getting this issue resolved.

Hello everyone,
I purchased a Samsung Galaxy M31s phone in June 2021. After a recent OS update (security patch update), my phone started freezing and auto-restarting every few minutes. It finally switched off with only logo visible which is not even letting the device to get into bootloader. I went to a nearby Samsung service center (Samsung Service Centre, Jayanagar) and they told me that the motherboard needs to be replaced, costing me around 8000rs.
There were many users with the exact same complaint in the Samsung forum and members.
Please, look into the matter. And kindly provide a free motherboard replacement or refund the amount. Being a Samsung customer from many years and trusting their brand I purchased this phone at the cost of 18500 Rs. So spending another 8000 on the phone that too for using it 1.6 years is not possible. Even with the careful use and taking good care of my phone I am facing the issue. So provide with the solution

On 9 december 2022 and 14 december 2022 i have received 4 emails regarding that your hanset status given for repairing in ayan mobile samsung service centre address- opposite district hospital damoh 470661. with service order number [protected] model name SM-N975FZSDINS SERIAL NO - RZ8M909TPDK In physical damage broken screen LED not working. but i didn't submit any mobile and on jobsheet my name is used which is strange to see in that manner. and address which is absolutely wrong.
i request not to use are name and personal details for your sake.

I brought a refrigerator from flipkart they delivered the product on December 30 rd 2021 and now the refrigerator is not closing properly because of the refrigerator-door-gasket is damaged . I was made a call to customer care service they said still your product is under warranty period so they will replace the gasket but after their service engineer visited my home after checking the refrigerator-door-gasket they said they are not ready to repairer that if we need to repair that we need to pay 1000/- rupees for that .my invoice is attached here. before expiring my warranty kindly provide the solution. its not a physical damage they said some gasket have this issue so they are not ready to cover this under warranty.

Dear team, Washing machine was delivered having order no [protected] washing machine model WA70BG4582BY. I had reported following two issues - Warranty logo mention is showing motor warranty of 10 years while there is 12 Year mention in your online portal. 2) used product delivered to me, which is very disappointing. I am continuously taking follow-up but no any action has been taken till yet, till today I was giving assurance that your problem will be resolved soon but today they called me and mail me that they cannot resolve my issue, one side company taking for 20 years warranty and on the other side not listening to newly add customer, very pathetic and poor service response

I called customer care and i was told that technician will arrive same day . Within 30 mins some manager clsaying he is from samsung called me and asked me for location which was shared on WhatsApp. After few mins recived called from technician some.local repair guy from good service stating that he is coming from samsung to check. I was told to pay rs 400 for visiting to which i was okay. The guy named Abrar came and told me that samsung socket sensor is gone and needs to be repaired which cost 3600 per part . He also told me total cost would be around 10k including service charge( 550)+ visiting charge 400 and repair 7200 and he will heck for some discount from company. I ended up paying 9400 thinking that samsung being such a reputed brand can't be wrong and they are experienced technicians so they know better. After reciving invoice it said same local company called good service and when i called he said he will sahte samsung invoice. He edited his invoice and added Samsun on it. When i said this is wrong and i need samsung invoice he said he will call me. I have lost my hard earned money on the name of brand. I hope my complain will be looked into utmost priority.

I bought a Samsung side by side fridge in February 2022. The freezer has stopped working. It automatically starts to defrost. The company technician have visited many a time without success. They say that the fridge is working fine. Then why does the freezer not freezing?

A green line started to appear on my screen after the software update. From the Samsung members, community s20 plus mobile users face the same issue. Most of those devices were just out of warranty period. Samsung though well aware of the fact that the issue was due to faulty software/hardware on S20 plus mobiles from their side haven't acknowledged it publicly but instructed their service centres to replace faulty hardware for free only if their own set of rules are met though out of warranty. I submitted my mobile last week at a Samsung service centre, and they inspected it and notified me that my device had a couple of scratches/micro-level dents on the frame. Samsung didn't approve of replacing the faulty hardware on my mobile phone. The scratch/micro dent on the frame is entirely unrelated to the green line on the screen, and it is very unfair that Samsung didn't publicly acknowledge their mistake and made almost everyone like me to pay for the mistake they have made. I have appealed multiple times to the Samsung customer care service, asking them to escalate it to their higher-level authorities. All those came up with the same reason citing the scratches that I have to pay more than INR 18000 for the defect they have introduced without any unfair negotiation. A flagship-priced mobile phone bought for INR 50000 and above doesn't even last for more than 1.5 years due to the fault introduced by the Manufacturer, and the Manufacturer doesn't even hold the responsibility though aware of their mistake, then it is the matter to be brought before a justice to make them treat their customers fair enough.

My phone is Samsung S20+ it got vertical line after software updation

I bought samsung M31s on Oct 2020, after 8 months i am facing freezing and restart issue, lost all data and replace mother board within warranty, but again i am facing the same issue after update Samsung mobile, updates released from Samsung only, but hopefully no R&D happen about updates. now my phone getting same issue, while i am approach service center he inspects my phone and asking about 6500rs for again motherboard replacement charge, why need to again this same problem, this is not a customer side issue, this is OEM ( samsung ) side software issue, hopefully respond from samsung accept this software error. this is really disappointed about Branded mobiles trust. really frustrating about samsung device for these issues.

Samsung washing machine which i brought around 4 months back has exploded, Entire house was damaged including all things present in home. I have complained about this via coustomer care number, service technician has visited my house and inspected. It's been a week still i don't get proper response for my complaint. My house is entirely damaged and needs to be repaired as soon as possible. Please provide compensation for house repair and property damage. Resolve this complaint as soon as possible. As i can't stay in my house untill it gets repaired.

I have bought my samsung galaxy M21 on oct-2020 and i was not a hard core gamer/ rough user . i used mobile for surfing the internet 1 or 2 hours daily at max.
And also i kept memory utilised at max of 70 pct and not more than that . Using samsung charger for charging and infinity headphones to hear music.
Suddenly before 1 week i got a update from samsung and after update my phone got restarting frequently. i visited the nearby service centre and got examined as motherboard fault.
Since i didnt do any physical/external damage updating a software caused motherboard failure and i have contacted service desk(ref.no:[protected]) but not get correct /prompt reply.
Choosing samsung because of brand trust and customer satisfaction all my appliances like (tv, fridge, ac, washing machine machine) belongs to samsung lasting for quite long period so i trusted and bought smartphone which gets failed now and also i surfed in internet that many o[censored]sers have facing issues after update please kindly respond to my grieverences and help me to get out of this issue.

MY JOB sheet no:[protected]
after one follow up no response from samsung india

I got a samsung gift voucher from my company and redeemed it on Www.Samsung.com buying Galaxy Buds2. It got delivered on 3rd of November. On facing problem with the product I placed return request (as the product is eligible for return). But after getting no response on my return request I contacted samsung customer support multiple times but all of them were making excuses.
And now after two weeks of return request they are saying me to visit any offline samsung store.

I got a Samsung gift voucher from my company and redeemed it on Www.Samsung.com to buy Galaxy Buds2. It got delivered on 3rd of November. On facing a problem with the product I placed a return request (as the product is eligible for return). But after getting no response on my return request I contacted Samsung customer support multiple times but all of them were making excuses.
And now after two weeks of return request, they are saying me to visit any offline Samsung store.

All customer care audio proof link :
https://drive.google.com/drive/u/1/folders/134lGdNRgl43qAYXb_oJgH1z0r7IFvhSR

I purchased samsung galaxy A52S mobile in January 16 2022 within 6 months in the month of July the device getting heated whenever I charge so went samsung service centre in abids Sagar plaza to get it done under warranty it's been more than 4 months over the device is kept in service centre only they are telling it's impact damage they are not willing to do in free of cost service they are telling this is done under chargeable basis only & they have cost estimation of 19521 inr sir it's happened automatically & iam unable bear this charges please solve my problem please

Dear Samsung,

I am shocked & Disheartened to share my complaint on your new Samsung Fold 4.After many years back I trusted the brand again & bought this phone on 17th September 2022.
This phone slipped from my hand at a very low height and slipped on a wooden floor,
I purchased original body cover worth 4k. This phone is hell expensive.
People pay money to get a better Quality product. Why should people choose samsung? the company should really work on its hardware. This is truly not acceptable at all. If you are selling its original cover then the cover’s job is to protect the phone.
There is no Dents, not even a single Scratches on the phone.
If i am right the upper screen of this phone is more Delicate than the inner screen. If the fall was major there should be scratches or Dent on the screen?
I fought for more than 15 days they kept me waiting for the better outcome and today Ms Tanisha called me to tell me that they can not do anything about it. It is so easy to keep your side clean & straightaway say sorry we cant do anything.
I am so Disappointed and Angry with the brand. You are selling this Uncertain, Delicate Handset for 85-90 Thousand and add on to it its Phone cover worth 4000/-
Whereas there is no role of this useless cover which can not protect my Device.
There are many other better brands available in the market which make Solid body at a very lower price.
And Amazon sell this same cover at 1499/-
What is the point and use of trusting Samsung?
You guys are asking me to pay Bloody 30k for the damage ? Why should I whole and sole bear this damage? As a layman as a consumer what shall I do? I have no money to put into this anymore
Neither this useless piece is worth selling now.
Atleast find a Mid-way solution.

There was an audio problem (crack sound in speakers) in my TV, so we contacted the authorised samsung service center (8th Sep, 2022) and they have sent the technician accordingly. Technician visited and identified the problem that the speakers have failed and that we need to replace the speakers. So he took the details of the TV (model number etc) and visited back in 2 weeks with new speakers. But while fixing the new speakers he had damaged the screen backlight / display. Please note, that the TV was running fine when the technician visited with new speakers except for the cracking sound sometimes in the audio. He mentioned that the mother board (main circuit) could have been damaged during the service and he will come back with a new mother-board as this was damaged during repair from his side. Then a new technician visited post 3 weeks (10th Oct 2022) (after continuous follow-up from our side) with a new mother board and he replaced the same, but the display was still not functional. This new technician after consultation with their team, mentioned that the problem is in the backlight of the display and we need to pay for the same (bill amount 15-20K). We did not agree to pay the amount, as the display was working fine and it was due to the technician fault that the display / backlight was damaged. He then told that he will check with the team and raise a request and left from our home. Post that we have made so many follow-up but no progress and they mention that we need to pay for the display / backlight repair, although this was their fault. We have been suffering with no TV since September 2nd week and continuous follow-ups with the Samsung team but there has been no help from their side.

I purchased Samsung Galaxy F41 about 16-18 months ago. Since last 2-3 months, the phone started exhibiting unusual behavior. It would automatically freeze and then restart which is when it would get stuck at Samsung logo screen.
I took the mobile to service center and they informed that there was motherboard issue and needs replacement which costs almost 7500 rupees.
Many other consumers have also reported similar issue with this and various other models of Samsung after a software update pushed by Samsung.
This is a ridiculously designed unethical practice by the company. While company release this model in an 'economic' range of phones and at the same time they force the consumer to pay an additional amount for it to function properly.
There is not physical damage on the phone and company should be accountable to fix the faulty design with the consumer having to suffer any additional cost.

HOPE THE SAMSUNG COMPANY REVIEW THIS ISSUE RATIONALLY AND BE ACCOUNTABLE TO FIX THE FAULTY DESIGN.

Mere pass samsung galaxy s20 ultra hai .jo mene 2020 21 march me liya tha .kuch mahine baad yeh display gren hogyi ..s20 ki sari series me yeh problem hai iske net pe articles bhi hain..mene twitter pe complaint kari ..wahan say mera no. Manga samsung walo ne to headquater say mujhe call aayi unhone bola ki sir theek hai hum apka kerwa denge lekin aapko thoda amount dena hoga mene kaha theek h ...unhone kaha ki aap service center say iski cost ka bil banwa lijiye aur me btana chahunga is problem say mere phone ki battery back panel bhi khul chuka tha ..mene service center say bill banwaya mene 150rs pay kare bill banwane ke ...baad me mene samsung ko bheja to unhone saaf mna kerdiya ki sir aapko full pay kerna hoga ..ab 2 saal say zyada hogye phone aisa ka aisa hee pada mere 90 hajar khrab hogye hain ..me bahut pareshan hun mujje ab pta chala ki ispe complaint ker sakte h sunwai jaldi hoti h ...plzz meri help karen