Samsung India Complaints & Reviews

Dear samsung customer service team,

I am writing this mail to thank you for following:

1. Not providing the technical support by your team.

2. Casual behavior of your customer care team.

3. Vague protocols to get call backs with in 48hrs which i have received even on this 10th day.

The below mentioned is the description of the concern,

A. I visited my nearest samsung service centre at janak puri (Next to janak puri west metro station) for the complaint of low voice of my cell phone speaker.

B. I have paid the diagnosis charges as well and got an estimate of repair. The best part is the problem is identified as speaker is damaged and needs to be replaced by not even opening the mobile set. But that's fine.

C. I have been told along with the estimate that there is a 1% possibility that my display will get blank/damage. I have spoken to my customer care representative there mr. Rajesh kumar and asked that if a speaker needs to be replaced, why would there be a risk of losing my display. Mr. Rajesh and his immediate supervisor was not able to share any technicality.

My question was very simple that the customer service team says that there is 1% probability to lose a display, however as a customer i have 100% probability to get liable to pay for display which will cost me around 4-6k and which is at present in working condition, hence why are they sticking to 1% probability. This point was discussed in detail but they said when the machine opens your display then there is a probability that your display will be lost which makes no sense that is why its being done by machine. I feel they are trying to hide probability of negligence which can occur with any customer.

D. Got my request locked with ref. No. [protected] to get the technical update on this concern. Didn't received any calls till date and my estimate of work will also expire within 15 days of its generation.

Samsung being the leading player in cell phone has such a worst service. I am using apple, google, motorola and have repaired them as well but no one has given this excuse of losing a display. This seems to be a strategy to gain money, make fool of customers, harass them with the intention to earn money.

Kindly provide a relevant solution to my problem. As per my experience i really don't understand the relevance of your tat to respond, but mine will be 24hrs of generation of this request. I will escalate this matter to the zonal head, country head and to regional president and ceo sw asia to get the clarity on losing my phone's display, poor response of your customer care team

Because as a customer, we want fair service.

Thanks

Mr. Kannu sharma
Mobile-[protected]

This is another complaint to against already logged complain with complain number #723696 and #721491 ... I am shocked to know what report they have given against their complains which I made against them. 1st of they misunderstood my problem. I purchased a mobile Samsung J7 prime 2 from their showroom in Bangalore. After using 1-2 days the battery back-up was less and their display was tft screen and not AMOLED screen. It was totally a misleading information. After complaining to consumer forum one person from their head office called me and asked me to go the service centre and get my handset checked for my battery back up but my I have to contain with the display as they said " I have not done market research properly before buying" . Anyhow I went to service centre the next day ut that person tod what battery back up I am getting is normal for that particular model. I conveid that message to that person from Samsung head office and again they told to visit the service centre and call him if required, So I went their and tried to call him but he didnt pick the phone. The call record is also their that while I was inside the service centre I called him but the phone was not answered and went to the voice mail box . I am really fedup of their service and their way of telling lies. I dont want to talk such liers who wrote in the compliant status the following : " customer rescheduled thrice for msc visit hence case closed " against complaint number =723696 and " Customer number ringing but he did not picked the call. hence case closed " against complain number 721491 . This is what a company does to a customer when they claim to replace their product as it didnt meet his requirement. If possible I want to take this matter to the higher level in cunsumer forum so i get proper justice.

I bought a washing machine from samsung and requested an installation and d emo from the service personnel. They promised a demo at 10am first and then at 7pm in the evening and never turned up. Simply moved the installation to next day without even thinking that the customer has made plans according to this demo. I bloody canceled my meeting and made myself free for today, pushed all my work to tomorrow just to find out that i need to make time tomorrow again. They are not even sorry all they said that anyways you called only today we should just assume that a day or 2 delay is given... So typical!! And worst is the rude tone with what they talk "fine do it on your own" attitude. Why the hell are you so rude to me wen you screwed my plans for 2 days and now they are not even coming. This is how you treat your loyal customers... No wonder you are losing your "loyal" customers

My mobile is in extremely good condition however all of a sudden i have noticed that the increase volume key was missing. There is absolutely no damage and my phone has never fallen from my hand. There is not issue in its functioning. I have visited three service center namely Veera desai Andheri west Mumbai, Malad west near station Mumbai branch and also fort Mumbai branch all these service center have quoted me different pricing i.e. 750/-, 500/- and 5500/- which is weird. I have contacted the customer care however there response was also unacceptable as they said that the pricing will be decided by the service center.
I have explained them that the issue has to be a manufacturing defect as the volume key was not forced by me so as that came off the phone or there was not incident whereas the fall was fallen off my hand.
I therefore report this issue with a request to resolve the issue ASAP.
My contact details are
AdvocateTahir Prande - +91 [protected] / +91 [protected]
Email ID: [protected]@gmail.com
Regards,

I purchased samsung 32 inch tv yesterday from omega agencies chennai. While purchasing they told wall mounting kit can be fixed any time we want and they will handover while coming for installation.
Ur engineer vinoth came. He refused to handover. I spoke to nirmal and mani. None helped. While selling they promised a lot. After sale none is bothered. Customer is cheated. Reserve right to escalate in consumer forum for deficiency of service.

I have registered to many complaints from last one month but still a date not get any solution kindly exchange my faulty refrigerator as the earliest possible because this product is not work within 10 months & last one month its not repaired by service centre, till date no one find the actual problem & take to much time in the summer
My complaint details below
19 april 2018-request no-[protected]
1st may 2018 - request no-[protected]

Hi i had purchased a mobile from samsung j7 nxt, its a defrctive mobile. After used this mobile 3-4 days issues found in this mobile. The vedio calling button is not making vedio calls and phone gets restarted in between the calls. Applicatio of the. Mobile gets stop. I had sent them the vedio recirding as they asked to send but not giving resolution. I had visited the service center and thye rectifye it for 2-3 times but still the mobile issue not resolving. I asked them to replace the mobile but thye are not replacing also not rectifyng. This mobile is running fine after reset all the setting of the mobile but this need to be reset every 7-8 days they are nit responding on email aslo. Can you please let us how they are selling mobikes in the market. Mobile model : j7nxt purchased this mobile frm the shop. The samsung gyuz are not giving the service to the customer

I am from hyderabad i purchased washing machine on[protected] and your person came and given demo about it and he saleing the washing machine cover with name samsung with stiker rs500 and i purshed because of samsung name but next day i saw the same cover in rs90 what is the profit ratio and doing fraud on the name of compay please say your employe dont do this

This is regarding my service complaint for my refrigerator.
My refrigerator which is under warranty suddenly stopped working on 9 may 2018. I had called customer care on 10th may 2018 and still my complaint not resolved.
Your service is not able to find the problem.
They are experimenting with my refrigerator and they are just keeping the time to pass.
Pls educate your service team, kindly give them some technical knowledge and get my refrigerator issue resolved asap my registered number is [protected]

I complianed on 16.05.2018 regarding non functioning of my refrigerator vide product - rt39hdagesl/tl-ref-ff-sno-obld4dbg302917. Engineer visit and told us ac part of refrigerator is not functioning. I request him to change the part as earlier as possible. Days are to much hot and very difficult with out refrigrator. Even samsung brand has name and fame, but your service centre explains that there is no spare part to change and we have to order the same and process takes some days. Even i am usining all the samsung brands tv. Fridge. Moble phones and have faith on the company, s name. Please do the needfull and repair my refrigrator with in hours. I am living at city jammu and have this type of service and if i belongs from village then your company takes years to provide the service.

With regards
Kamal kishore sharma
Hno-184 lane 21 greater kailash jammu
Ph-[protected]/[protected]/[protected]/[protected]

I ASHOK DIDWANIA, On 2nd october, 2016, I have purchased a samsung refrigerator from sales emporium, 443 jessore road kolkata -74, , Its model no. is RT34k3923BS/HL .After installation it was working fine for 3 months but then its cooling slowed down.I immediately made several verbal complaints about the issue to the showroom as well on Samsung customer Service Call Centre, the customer service people (on the call) guided several times to do some temperature settings which I did but the problem is as it is and after various complaints which can verified at Samsung India IVR system, 2 to 3 times engineers came but the result was "zero", , one of engineers came and did the inspection. He advised me to change the “sensor" but again after 2 days the same problem occurs with additional problem of Ice on doors and walls and again I called samsung customer service centre and engineer came and said the cooling is not proper, I need to change additional some parts for which we have to take ur fridge to our service centre, , , which now I refused to do so, , , , , as many experiments were done by samsung engineers, , now today on 13th september 2017 another two engineer came and after inspection, , opened the freezer partition wall which was full of ice just like an "igloo" with improper cooling and said that this fridge needs 6-7 types of parts replacement (gas kets, both upper and lower wall partitions, sensors and two other parts ) and after that the fridge will may be ok, but they dsnt sure about it, means once already sensor was changed and again 6-7 parts they suggest to changed within the warranty period. thereafter samsung authorised person mr abhishek rana contacted me & repair the fridge with additional waranty of 6 month but i am facing same problem from 14 may 2018. after complain an engineer came to inspection on 16 may 2018 & he told me that the problem is same which was earlier. so that this machine has some manufacturing defect, Therefore, I request samsung to kindly change the refrigerator because at the time of purchase i m not going to bargain the samsung company, , i paid the amount decided by samsung company thats not decided by me, and hence why i can take the manufacturing defected product .Now i m so much harassed about it, so pls go through about this mail immediately, , now it becomes more than enough harrassment for me, I am enclosing the copy of the bill and other documents for your reference and hope that my request will be entertained very soon and will take up with concern authority.

I ASHOK DIDWANIA, On 2nd october, 2016, I have purchased a samsung refrigerator from sales emporium, 443 jessore road kolkata -74, , Its model no. is RT34k3923BS/HL .After installation it was working fine for 3 months but then its cooling slowed down.I immediately made several verbal complaints about the issue to the showroom as well on Samsung customer Service Call Centre, the customer service people (on the call) guided several times to do some temperature settings which I did but the problem is as it is and after various complaints which can verified at Samsung India IVR system, 2 to 3 times engineers came but the result was "zero", , one of engineers came and did the inspection. He advised me to change the “sensor" but again after 2 days the same problem occurs with additional problem of Ice on doors and walls and again I called samsung customer service centre and engineer came and said the cooling is not proper, I need to change additional some parts for which we have to take ur fridge to our service centre, , , which now I refused to do so, , , , , as many experiments were done by samsung engineers, , on 13th september 2017 another two engineer came and after inspection, , opened the freezer partition wall which was full of ice just like an "igloo" with improper cooling and said that this fridge needs 6-7 types of parts replacement (gas kets, both upper and lower wall partitions, sensors and two other parts ) and after that the fridge will may be ok, but they dsnt sure about it, means once already sensor was changed and again 6-7 parts they suggest to changed within the warranty period. after that samsung authorised person Mr Abhishek Rana contacted me & repair the fridge with additional warranty of 6 months in october 2017.but from 14 may 2018 i am again facing the same problem. on 16 may 2018 one engineer came from samsung & reply me that the same problem persist. so that this machine has some manufacturing defect, Therefore, I request samsung to kindly change the refrigerator because at the time of purchase i m not going to bargain the samsung company, , i paid the amount decided by samsung company thats not decided by me, and hence why i can take the manufacturing defected product .Now i m so much harassed about it, so pls go through about this mail immediately, , now it becomes more than enough harrassment for me, I am enclosing the copy of the bill and other documents for your reference and hope that my request will be entertained very soon and will take up with concern authority.

I have purchased samsung galaxy j7 mobile phone from samsung authorize dealer at jodhpur. Its 6 months old phone and is under product warranty. Samsung service center is not able to rectify problem. They have been formatted 4 time in six months but still problem not rectified. I have
Requested them to look into matter and support me with replacement of my phone. Samsung service center of jodhpur ms nehal techno is not supporting me even not intend to look into my problem. I request pls support me.
Galaxy j7 max
Imei code 352093/09/062762/0

Please note that i had purchased samsung galaxy j7 max-[protected] from your cafe yash enterprises in new alipore in kolkata on 17th february 2018 and since then i have been told that i will be receiving my paytm cashback of rs. 1400/-. My order id is [protected] out of good relations with the cafe i have been waiting all this while but now i have lost my patience, hence raising my complaint. Requesting you to kindly look into the matter and oblige.

I had bought a samsung mobile from relaince digital in the middle of febuary. Till date i have been to the service centre 4 times.
It keeps hanging. They put some upgraded software and promised the problem had been solved. Then when it hung again they said the battery needed to be changed. It took them some hours.
Then the volumn became very soft and the picture stayed hung till the whole audio finished.
Then the screen becomes black the minute i press the answer button.
This piece is defective and request the company to please exchange it for another one.

I have purchased one tv kuv43 6470 march 2018

Recently i have removed the poly pack from penal i have seen manufacturer difect in tv same is initiate to complend customer care but still not resolve after we have so many time reminder i am initiate to writen complend to you.
I am expecting to you now my complend will resolve on priority basis
And i have also concern from samsung dealer he is not supported to me for this concern,

Earlier i have initiated to one more complend with in 3 day post purchase the tv for replesment but service canter candidate was visit 5 to 6 time at my home because remote not working still we [censored]ing problem, now complend is closed without customer satisfactory letter

Chandra prakash jadaun
Primary no [protected]
Alternate no.[protected]

E mail id [protected]@gmail.com

Please help...

Complend no# [protected]

I am Sachin Singh Solanki my Samsung J2 mobile in February my touch is broken and I take my mobile phone to the service centre and se me that this mobile folder is changed because folder is broken and C change my folder and I pay money 3000 after changing of my folder is working good 2 months and now is not working properly display blackness have coming please do my help

I bought samsung refrigerator 2 years ago, last month its start giving problem in cooling so i contacted there customer care so they assigned engineer to me who visited my place and did something and charged me 354 rs for that and said that fridge will start working but it didnt so i made another complaint after that he come back again and said there is gas shortage in it so i need to get it refill and when i asked him how come gas can end in 2 years so he didnt had any answer of the same and he left without replying so i made 3rd complaint and new engineer visited and said the same thing so i paid him and next day there person came at my home and refilled the gas (by charging 1500rs for tht)but that didnt helped either so i made the 4th complaint but samsung people cancled it without any reason so i made 5th complaint and same engineer visited and said that he dont know the actual problem and forwarded this to there techincal head in gurgaon and once they will respond then i will update u, since then i am just making complaints to samsung customer care by calling daily twice and this people says that we will call u but they dont, there engineer and service centre people do no take calls, customer care people just generate new complaint no and then after 2 days cancel it and they dont have reason that why its been canceled, its been really frustrated from last 2 weeks following this people who do not know what problem there product is having.
kindly help me in getting this problem resolved.

On[protected] suddenly rain coming and that rain water went into my samsung mobile s-8 for which my mobile not working and that i went to samsung servicing center kakinada for getting repair under warrantee. But your people rejected to apply warrantee to the said hand set as no warrantee for water resistance. I purchased the said hand set after witnessing your add in which photographes has been taken in the swimming pool thats why i am impressed the and purchased the said mobile.

I replaced my handset (A76) display via samsung authorised service centre. After service the recent apps and back touch are not working properly. I just visited the service center the next day itself and they fixed the issue and the same arosed after 2 days and they accepted for service and now they are asking for replacement of battery. The phone was taken firstly for service during warranty period and now its not in warranty period, so they purposefully playing with the issue. The main point is the issue araised after service only