Samsung India Complaints & Reviews

I bought samsung c7pro from croma goregaon oberoi mall on 2nd april.
On the day of purchase, its power key was dyfunctional. It was working sometimes and sometimes it was not working. I reported this issue within 1 day of purchase to croma, which didn't listen to my complaint and misbehaved.
I reported to samsung which after lot of arguments, finally took away handset for inspection on 13th april and returned as it is on 17th april stating no fault found.
On 19th itself, again power key starting non-functioning with charging too was not working. I reported to samsung which again asking me to visit service center.
This harassment on my money is still continuously that they are not ready to replace their faculty product rather want me to continue running pole to pillar. I have made video of power key button failure and mailed it to samsung ceo on 23rd april. Still no replacement provided. Kindly help me with refund of my money and also compensation on this harassment.

Respected sir/madam,

I have purchased samsung led (24') on 22 apr 18 and requested for installation of led to samsung customer care vide product request number. [protected]. Samsung service provider was contacted on 23 apr 18 for installation, they console me that installation will be done by 23 apr 18. I contacted service provide several times but there mob no. [protected] became swith off after 5 pm. I am very disgraced from the service provider at patna location because if they are unable to provide service in stipulated time atleast they must inform i will have done the installation form any other source provided in the marked.

Pls after the matter and concerned service provider be cautioned for the same to maintain the company reputation in market.

Dear mr. Hc hong,

Greeting of the day!!!

I regret to inform you that now your company samsung is manufacturing the low quality product or there is a manufacturing defect in my purchased mobile phone “samsung galaxy j7 pro (Sm-j730gm/ds) ”. Let me tell you in detail why i wrote the above words.

I have purchased a samsung mobile j7 pro two months back, within 1st 7 days i found very light pink spot on my display which increased day by day then speak with your customer care they advise me to go to service centre to show and get the fault rectified. I requested her to send some to my place get the phone picked and even i was ready to pay the charges for the pick and drop but she denied, so i took the short leave and went to your service centre located in gurgaon, haryana which is around 18 km from my office i reached to your service centre by 1800 hrs and i was shoked to see the lock on the door, in spite of the fact that before taking the short leave i confirmed from your executive about the timing and address of the service centre i was informed that your service centres are working till 1900 hrs. Next day i took the half day from my work and went to your janakpuri, delhi centre, they changed the display of my phone and erase my mobile data.

Today i found the pink spot again on the same place on my mobile display and its not even 15 days when my mobile display got changed by your janak puri delhi service centre.

I am regular customer of samsung product (Led, washing machine & refrigerator, mobile) since last so many year i 1st samsung mobile phone is samsung r220 since that day i am with samsung but this type of low quality product was never expected by samsung.

You are requested to instruct your concerned staff to replace my mobile phone with the new one.

Regards

Deepak tuteja

[protected]

[protected]

Hi i have purchased top loaded fully automatic washing machine.. This machine is not cleaning clothes at all. After multiple complaints and engineers visited, still it is not cleaning cloth. Every time engineer visits the place but they don't give right feedback to company. Mr umang from call center very aggressive not taking any complaints of customers. It has been told multiple time. We have another same type washing machine cleaning cloth properly.. But new one is not cleaning at all.. [protected] is ticket number.. No clue what is going on.. Past one week is gone no developmen.

Dear sir,

My mobile not working properly. Modal (Samsung J7 Max ).i have warranty on my mobile. Last month 31/03/2018 .i gived my mobile in BHIMAVARAM Samsung services center. They told me it will be taken 7 working dayes. But still now they can't repair my mobile and they can't answer me properly. I[censored] also not consider my compliment I will to go to consumer court on this issue.

Here i m dr.rahul ramesh chaudhari from nashik, maharashtra..i purchased my samsung refrigerator on date 25th august 2017...now 7 mths completed up to date...my customer care reference number is [protected].refrigerator is single door having model number RP24M289YR2. and product serial number is OAAP4ZAJ800217R of 230 lit. capacity. i registered my complaint to customer care on 17th april 2018 about cooling system fault, they send engineer..he told that we have to change coil and refilling gas in it. up to date no one contact with us about it. MY REFRIGERATOR IS WITHIN A WARRENTY PERIOD.plz take complaint seriously and give a proper solution.

Hi,

I have called Samsung call center regarding my refrigerator malfunction. It is under warranty and service engineer came and change parts. After 2 hr. same problem arise. He came again next day after repetitive calling he came and did nothing. on 3rd day he came and ask to take refrigerator. Now am frustrated . I called 7-8 times on india customer care and numerous time to this engineer. Now they are telling part will come after 3 days. Sheer drama and no clear information. I have 2 small child at home, How can we survive without freeze in this summer?
Do not expect from Samsung.

I recently purchased a 1.5 ton ac from reliance digital aashima mall Bhopal. But during installation it was found that 1 ton ac outdoor unit was packed in 1.5 ton box. Model no of both indoor and outdoor unit was different & they are incompatible. This is a clear manufacturer defect.i consulted the store but their response is very slow & frustrating.

Hi.. I bought Samsung phone from shop. Samsung.com on 12th April as it was committed that phone will be delivered in 2-4 days. Order no.[protected]. I am following with Samsung support team everyday, but getting only reply that they are awaiting revert from their backend team. Its already 9 days gone and i am asking them any information, they are giving only single answer.. I haven't seen such pathetic and unprofessional team in my entire life. Still i have no idea where my phone is.. I just request you to please cancel my order and refund my money immediately. Shop. Samsung is fraud website to loot people with third class support.

I have been using samsung side by side refrigerator since 2014.
However since past 6 months i have been facing very low cooling on the freezer side of the fridge.
I placed the complaint at that time and the technician changed a part and it started working but only for a month. The same issue arose again and when i placed the complaint again, the technician visited and informed me that the service centre has changed in kanpur and they do not take any responsibility of the work done by the previous service centre.
They again changed the same part which worked for 15-20 days after which the same thing is occuring. I have paid twice for the same issue but still have no proper resolution. Adding to that, this new service centre tookmore than 25 days to bring the part which had to be replaced.
Again i filed a complaint on 19/04/2048 which was attended by two different technicians and after their visit now even the fridge side has stopped working completely. They have ruined the entire fridge in this extreme summer time.
When i contacted the service centre i was not given any response
Kindly help.

Complant details:
23/04/2018: [protected] (Had to place the complaint again since previous was closed without even resolving, cheating on samsung's part)
19/04/2018: [protected]
26/03/2018: [protected]
05/03/2018: [protected]
01/01/2018: [protected]
11/12/2017: [protected]

Sir mere pas[protected] ko nena roy name se 1 mahila ka phn aya. Usne muje bola ki apka no select hua h j7 prime milega apko sirf 4000 rupey me. Uske bad aj[protected] ko fir se call aya ki apka parsal nearby post office me a chuka h jake lele. Bich me 1 bar adress verification ke liye b call aya tha. Mene abi tak vo parsal liya ni h qki muje isme kuch fake lag raha tha. Aur vo itne confidently bat krte h ki jaise isme kuch galat ni h aur apko 100% phn milega ya paise vapas. Aur abi tak vo kah rahe ki usme phn h. Me unki information share kr raha hu plz kuch action le. Nena roy :- [protected].. Another male person:- [protected]. Fir usko daraya ki parsal me kuch ni nikla to usne kaha ki ye no btao parsal kaisa h vaighare... Uske bad 1 bande ne phn kiya ki me crime branch se bol raha hu apki complain darj ki jayegi ap hme ye information btaye... Jaise ki parsal kaisa tha... Uske no... Etc. Pr mene parsal receive hi ni kiya tha isliye usko phn pe bat krne se mna kr diya. Usne kaha me delivery boy aur 2 police valo ko vahan bhej raha hu vo enquiry kr lenge sab. Unhone aesa isliye kiya q ki unko paisa mila ni tha 4000. So unko ye doubt tha ki mene parsal received hi nahi kiya. Ab crime branch vale ka no:- [protected]. Insab karan se samsung ki image kharab hoti h. So i inform u. Plz take strictly action against them.

I have raised request for refrigerator problem on 20th april 2018 and have been calling customer care daily for service but no action taken till date.. I'm so much disappointed with the service and every time i call they have given me service number on daily basis with out realising that they have not attended the previous customer request.
[protected]
[protected]
[protected]
[protected]

Pathetic service from samsung..

I installed first time samsung split ac from nearby service center.
On 19 april 2018
Service agent no. [protected] (R k enterprises), chhatarpur
Agent came to home and they are (Two) boys who came to install.
They do not have proper drilling machine, so they increase the pipe length (Copper pipe) for which i have to pay extra charges,
And during welding the gas pipe they make two burn spot on outdoor unit.
And they did not check compressor gas and ask for payment.

They said we have checked it. It will cool after some time.
Took payment and gone away.
Now they are not responding

Now samsung msg me your ac installation request is cancelled.

Sir/ma'am
Tizen store must be updated. Because it is becoming much difficult for using it. So please update the application. Am using samsung tizen z3 model. Very less applications in the tizen store. It is also not much useful for education purpose. I am a student and feeling too difficult to use for education purpose. Facing a no. Of problems with this store applications. Even ghana is not working at all. My galaxy application is not much used because it giving breaks while listening songs provided in that.

I had purchased a samsung microwave convection model mc28h5025vl/tl on 25/04/2017.

The microwave was generally not in use as my family had not joined me in hyderabad.

The microwave used to stop working when used in convection mode. I called the customer care about the problem and was informed that it's a safety feature that the microwave stops working which i thought could be correct.

The issue used to occur multiple times when using the convection mode. Never happened in grill mode.

Logged a complain on 9 nov 2017 [protected]. Service guy comes and tweaks something and informs that the issue would not occur.

Not used the microwave in convection mode.

Again the problem of microwave switching off in convention mode.

Logged a complain again on 5 april 2017 [protected]. Service guy comes and tweaks again.

This time while checking found the grill also switches on when using convention mode.

Logged a complain on 13 april 2017 [protected] informed that the microwave will be taken to the service centre for testing on saturday 14 evening. I asked as sunday would be an off for the service centre can the microwave be picked on monday as it would not be worked till monday and if there would a standby machine be provided.

The service manager asked to let them pick the microwave on saturday 14 evening and assured me that it would be returned on monday 16th evening.

I was happy with the assurance of the service manager.

Today is sunday 22, i have not yet received any update nor any attempt has been made by the service center to contact me. The numbers provided on the claim form are not working or no one pick up the call[protected] /[protected].

I tried calling the call center on 19th thursday and was informed that they will check and arrange a callback but the same has not happened till know.

If someone can please look into this and also share why false commitment are made and customer not informed about the status.

Customer id [protected]

Sn: 0ard7wfh900494k

Hi,
This is the second time i'm filing a complain against the same air conditioner. Its been 5 years that i purchased the same from shree sales, mhow mp. And every year i face problems during summers. It is such a cheating on part of your esteemed company. Moreover there is no response from the customer care centre at indore. Ive almost spent half the air conditioner's cost on the repair and it is still not working. If the work is not done for the same as soon as possible ill be forced to contact the cosumer forum for my next complain

Mrs vandana iyer182 indrapuri colony, mhow, indore mp

Hello,

I am writing this e-mail in regards with the same problem i reported in august 2017, after being without the fridge for 1 week and all the assurance by company that it will not happen again we are on the same page again it's just lasted 8 month's. I reported the same issue before as well that it's a defective model. I trusted you company again and accepted the repairs now please be a reputable company and replace this refrigerator. Please reply asap.

Thanks and regards

Vinay

Ph-[protected]

I am using a samsung galaxy s7 edge from the last 2 years. I bought it on 19.03.2016 and have been happily using my samsung device. So when i had purchased my phone it came along with a free screen replacement. And was very excited about hearing this as i thought no other company does that. But today when my screen got damaged due and need replacement, i called up the service center and the technical person said that i wont get any screen replacement as my product is out of warranty and that i should keep on buying extended warranty. I told him about the free screen replacement and he said its applicable only till the phone is in warranty which is technically incorrect and fooling the customers as until my phone is in warrantly i am entitled for damages. However the customer representative said that it would cost me 15000/- rs to get my screen replaced. Really?? I could buy a new s7 edge at rs. 20000/- why would i pay it for a replacement.

Samsung india you lost a valuable customer as you didn't stick with what you said or promised. Very disappointed as i was very much happy that my screen would be replaced for free as promised but this didnt happen. Huh

Samsung financial empowerment fortune program ®2018
Samsung electronics (Uk) ltd
Samsung house 1000 hillswood drive
Chertsey surrey kt16 0ps, united kingdom
Official website: www.samsung.com
Dr, andy griffiths
Tell:[protected]

Payment number: nk249naa
Verification number: nm[protected]pf
Country: india
Date: 21 of april 2018


Approval of award winning prize of 700, 000.00 gbp for delivery/transfer.

Attention:

We are in receipt of your e-mail and wish to thank you for your co-operation, i wish to inform you that my duties include representing your interest and guiding you through claiming your winning cash prize. We want to clarify you here that after a good scrutiny of your provided mail, we are glad to inform you that you are one of the winners of the uk samsung company empowerment program sponsored by the samsung company inc

The uk samsung company empowerment program has been on for more than a decade now and we have changed the lives of many since then. Your life is about to be changed as you are one of the lucky winners of our annual samsung financial empowerment program sponsored yearly bonus promotional, your winning cash prize of 700, 000.00 gbp (Seven hundred thousand great british pounds), will be paid to you soon as you meet with the requirements.

I wish to inform you that all authorities involved have certified payment of your mobile draws claims amount to 700, 000.00 gbp (Seven hundred thousand great british pounds), which is prize money from samsung financial empowerment program mobile draws, which was drawn through a computer random system of all the mobile users worldwide. Be informed that instruments of payment for the sum of 700, 000.00 gbp (Seven hundred thousand great british pounds) to you is already in our possession and shall be processed upon meeting the requirements stated below. You can now begin the final step of the claims process, which is the transferring of your cash prize to you. With regards to this, there are two options open to you, you are required to select the more convenient of the two.
You are advised to complete the below form and send with the fund release application letter to me to start the process of release your winning fund to you.
The options, together with their associated conditions are presented below:

{option 1:} your prize money will l be wired to your bank account via an automated direct wire transfer system operated by nominated payment center. Hence you would be required to send us your bank information, i. E..

Full name...
Address...
Age...
Sex...
Nationality...
Mobile number...
State of origin..
Marital status...
Occupation...
Bank name...
Bank account number...
Bank branch, swift/iban codes
Id proof...

{option 2:} courier of your winning cash to you via dhl courier company, which is our assigned courier company. Please note that your cash will be delivery to you in your nominated address, the courier company would bring the cash to your postal/home address nominated by you and as written below (Please you are allowed to correct or amend your contact information in your next mail) you will be required to send your international passport, driver’s license or id card to me via email attachment as it will be used for a proper identification of you during delivery of your winning cash to you by the dhl courier company through our delivery agent.

Full name...
Address...
Age...
Sex...
Nationality...
Mobile number...
State of origin..
Marital status...
Occupation...
Id proof
I expect an email or call from you immediately you fill the application form letter and making a selection from the two options above.
Congratulations and have a wonderful week.

I wish you on behalf of all members and staff o[censored]k samsung electronices co. Ltd congratulate you as you expect your wining prize and i hope you spend your money wisely and to the betterment of your community and wish you the best of luck as you spend your good fortune thank you for being part of our commemorative 79th years anniversary draws.

Past winners around the world full of excitement
Best regards,
Yours faithfully,

Dr, andy griffiths
Tell:[protected]
Samsung electronics (Uk) ltd

Dear team,

Just to provide you the brief description of the issue, let me tell you the history.
I have purchased the mobile galaxy j7 max in store in hyderabad on 17-mar-2017. It's just one month duration that i was using this mobile and honestly saying it is making me and my life irritated. I have never felt this with other devices before. The problem is the mobile is hanging from the 3 rd week onwards. I have run in to the customer service centre samsung for 3 times and upgraded the soft ware, but the issue is not resolved. I have troubleshooted the device with the help of samsung customer care and see no result. For the last 15-20 days i have to visit service centres despite of my busy work. I really don't understand why i'm struggling with my daily life for the last 20 days with this mobile. I'm really not happy from the day 10 of this mobile purchase. This is making my daily life very problmatic. I'm missing important calls due to this hanging problem. I cannot operate nor use this in any way like the other mobile does. I'm literally unhappy with this product and the service that samsung does. This is my pain after one month o[censored]sage of the mobile. Today its the fourth time in a row in a month i'm going to service centre in hyderabad, kphb and not sure this gonna fix. I would like the samsung india to take this issue seriously as this is effecting the work life balance due to this disturbances. I immediately need this issue resolved not stepping in to the service centre again or i want the mobile to be replaced or my money back. Kindly provide asistance considering my concerns.

Thanks & regards
Naveen sandi
Hyderabad
[protected]