Samsung India Complaints & Reviews

Hi,
This is the second time i'm filing a complain against the same air conditioner. Its been 5 years that i purchased the same from shree sales, mhow mp. And every year i face problems during summers. It is such a cheating on part of your esteemed company. Moreover there is no response from the customer care centre at indore. Ive almost spent half the air conditioner's cost on the repair and it is still not working. If the work is not done for the same as soon as possible ill be forced to contact the cosumer forum for my next complain

Mrs vandana iyer182 indrapuri colony, mhow, indore mp

Hello,

I am writing this e-mail in regards with the same problem i reported in august 2017, after being without the fridge for 1 week and all the assurance by company that it will not happen again we are on the same page again it's just lasted 8 month's. I reported the same issue before as well that it's a defective model. I trusted you company again and accepted the repairs now please be a reputable company and replace this refrigerator. Please reply asap.

Thanks and regards

Vinay

Ph-[protected]

I am using a samsung galaxy s7 edge from the last 2 years. I bought it on 19.03.2016 and have been happily using my samsung device. So when i had purchased my phone it came along with a free screen replacement. And was very excited about hearing this as i thought no other company does that. But today when my screen got damaged due and need replacement, i called up the service center and the technical person said that i wont get any screen replacement as my product is out of warranty and that i should keep on buying extended warranty. I told him about the free screen replacement and he said its applicable only till the phone is in warranty which is technically incorrect and fooling the customers as until my phone is in warrantly i am entitled for damages. However the customer representative said that it would cost me 15000/- rs to get my screen replaced. Really?? I could buy a new s7 edge at rs. 20000/- why would i pay it for a replacement.

Samsung india you lost a valuable customer as you didn't stick with what you said or promised. Very disappointed as i was very much happy that my screen would be replaced for free as promised but this didnt happen. Huh

Samsung financial empowerment fortune program ®2018
Samsung electronics (Uk) ltd
Samsung house 1000 hillswood drive
Chertsey surrey kt16 0ps, united kingdom
Official website: www.samsung.com
Dr, andy griffiths
Tell:[protected]

Payment number: nk249naa
Verification number: nm[protected]pf
Country: india
Date: 21 of april 2018


Approval of award winning prize of 700, 000.00 gbp for delivery/transfer.

Attention:

We are in receipt of your e-mail and wish to thank you for your co-operation, i wish to inform you that my duties include representing your interest and guiding you through claiming your winning cash prize. We want to clarify you here that after a good scrutiny of your provided mail, we are glad to inform you that you are one of the winners of the uk samsung company empowerment program sponsored by the samsung company inc

The uk samsung company empowerment program has been on for more than a decade now and we have changed the lives of many since then. Your life is about to be changed as you are one of the lucky winners of our annual samsung financial empowerment program sponsored yearly bonus promotional, your winning cash prize of 700, 000.00 gbp (Seven hundred thousand great british pounds), will be paid to you soon as you meet with the requirements.

I wish to inform you that all authorities involved have certified payment of your mobile draws claims amount to 700, 000.00 gbp (Seven hundred thousand great british pounds), which is prize money from samsung financial empowerment program mobile draws, which was drawn through a computer random system of all the mobile users worldwide. Be informed that instruments of payment for the sum of 700, 000.00 gbp (Seven hundred thousand great british pounds) to you is already in our possession and shall be processed upon meeting the requirements stated below. You can now begin the final step of the claims process, which is the transferring of your cash prize to you. With regards to this, there are two options open to you, you are required to select the more convenient of the two.
You are advised to complete the below form and send with the fund release application letter to me to start the process of release your winning fund to you.
The options, together with their associated conditions are presented below:

{option 1:} your prize money will l be wired to your bank account via an automated direct wire transfer system operated by nominated payment center. Hence you would be required to send us your bank information, i. E..

Full name...
Address...
Age...
Sex...
Nationality...
Mobile number...
State of origin..
Marital status...
Occupation...
Bank name...
Bank account number...
Bank branch, swift/iban codes
Id proof...

{option 2:} courier of your winning cash to you via dhl courier company, which is our assigned courier company. Please note that your cash will be delivery to you in your nominated address, the courier company would bring the cash to your postal/home address nominated by you and as written below (Please you are allowed to correct or amend your contact information in your next mail) you will be required to send your international passport, driver’s license or id card to me via email attachment as it will be used for a proper identification of you during delivery of your winning cash to you by the dhl courier company through our delivery agent.

Full name...
Address...
Age...
Sex...
Nationality...
Mobile number...
State of origin..
Marital status...
Occupation...
Id proof
I expect an email or call from you immediately you fill the application form letter and making a selection from the two options above.
Congratulations and have a wonderful week.

I wish you on behalf of all members and staff o[censored]k samsung electronices co. Ltd congratulate you as you expect your wining prize and i hope you spend your money wisely and to the betterment of your community and wish you the best of luck as you spend your good fortune thank you for being part of our commemorative 79th years anniversary draws.

Past winners around the world full of excitement
Best regards,
Yours faithfully,

Dr, andy griffiths
Tell:[protected]
Samsung electronics (Uk) ltd

Dear team,

Just to provide you the brief description of the issue, let me tell you the history.
I have purchased the mobile galaxy j7 max in store in hyderabad on 17-mar-2017. It's just one month duration that i was using this mobile and honestly saying it is making me and my life irritated. I have never felt this with other devices before. The problem is the mobile is hanging from the 3 rd week onwards. I have run in to the customer service centre samsung for 3 times and upgraded the soft ware, but the issue is not resolved. I have troubleshooted the device with the help of samsung customer care and see no result. For the last 15-20 days i have to visit service centres despite of my busy work. I really don't understand why i'm struggling with my daily life for the last 20 days with this mobile. I'm really not happy from the day 10 of this mobile purchase. This is making my daily life very problmatic. I'm missing important calls due to this hanging problem. I cannot operate nor use this in any way like the other mobile does. I'm literally unhappy with this product and the service that samsung does. This is my pain after one month o[censored]sage of the mobile. Today its the fourth time in a row in a month i'm going to service centre in hyderabad, kphb and not sure this gonna fix. I would like the samsung india to take this issue seriously as this is effecting the work life balance due to this disturbances. I immediately need this issue resolved not stepping in to the service centre again or i want the mobile to be replaced or my money back. Kindly provide asistance considering my concerns.

Thanks & regards
Naveen sandi
Hyderabad
[protected]

I bought a samsung m2060 printer from flipkart for rs. 9500. The cartridge which came along with the new printer got over after 200 prints and now i am looking for a new cartridge. The new cartridge is not available anywhere online or in shops near me.

No printers should be sold without good cartridges in the market. Now the printer is lying waste without any use. Please replace it.

Purchased samsung ac from bajaj electronics on 10/02/2018 vide bill no. 1902/17g/s-8631.
Since then, i have rasied multiple complaints on ac not cooling. Everytime technician comes and tells some story.
Finally, after 2.5 months, they agreed for replacement saying it had a defective pcb.
But even after that i have not received the ac from samsung.

I have never experienced a worse service ever in my life then samsung. Your company's executives are clueless, ill mannered and have no technical knowledge.

I called up one of your service centre for regular service of my washing machine (Cleaning purpose) on 29th of march 2018. Two of your executives came to my house and took one hour or so and cleaned the machine. They took the service charge and left. But just before they left, the display panel of washing machine was showing 4e. When i asked him what is that, he said that it's getting cleaned.

When i again started the machine, it was displaying 4e and machine refused to start. I again called the service centre and the sent an engineer. He examined it for hardly two minutes and said that ur machine has error of water supply and ur pcb needs to be changed which will cost rs. 4500 (Approx). On repeatedly telling them that machine was running fine before ur engineers came to clean it and i showed them 4e error when they were here, they refused to admit that it's anywhere their mistake.

Anyway, after long wait and discussion with the service centre, we gave up and requested them to get a new pcb for us so that we can run the machine. Again they took hell lot of time in arranging it, only to tell me in the end that it's not available with the company, and i have to buy a new machine. They also said that that company will take back the machine and will provide me with rs. 2500 demand draft/ cheque against it.

Next day again they say that i will not get rs.2500, but rs. 1500 as coupon from which i have to buy another samsung product only from selected shops.

I have contacted n no. Of times to samsung for my queries but everytime i get a new answer. Everytime a new executive picks up the call and files the complain and say a senior person will contact you, which never happens. Even of they call back they have no clue how they are going to solve the problem.

I have never been so annoyed and angry in my entire life. This kind of behaviour was not expected from this big brand of yours. They are harrassing me from past 20 days and i am unable to do anything.

I don't know of i get the response now also. If you guys have time and care for your customers, kindly resolve it.

Dear all

I have take double door freeze from lajpat nagar, new delhi in 2015,

I have complained to their customer care on 9th april 2018, engineers visited at my home diagnosed your compressor is not working. So it will change in warranty period, requesting for the new one, no calls, no acknowledge till date.

2nd time, i called up the customer care, they apologies and created one another service id on 18th april, engineers visited and they repeatedly the same on above stated again.

3rd time, i called up the the customer care on 20th april 2018, they again stated my engineers will visit within one day. Lets wait for another apologies!!!

Meraj

I have bought double door convertible fridge rt28k3953sz in 2016. Fridge stop cooling and freezing ice. Very disappointing and painful. Now i have to pay for it and i am not sure how much to pay and what will be its life after repair???. I think samsung earn profit selling bad quality product at high price. There is no any meaning for customer satisfaction for samsung. Thats why samsung is lossing his craze and market share

No resolution and no contact after complaint. They are telling lie.

1) i already complained twice to you so you can rectify your mistake. I simply asked to bring back my washing machine in the condition as i had given to your service staff (With display and error code de).in the name of some small repair, you can not damage my machine. I am not responsible for damage done by your service staff. I am writing again so you can understand this simple point. Forward this mail to some one in your organisation, with honesty and integrity.
2) i am hiding some facts purely due to some humanitarian reason and want to tell you that damage was intended and i bring that to notice to person who handling it immediately. He took it very lightly.
3) no response till date except some time pass, senseless phone call. Do not call me back for sack of calling.
4) hope you will understand this simple point that machine pcb was damaged by your team and i want my machine back in condition as it was.
5) i hope you will understand this simple point and common sense will prevail. Its best to accept mistake rather than living in illusion to cheat, otherwise i will take legal recourse.

Nilesh gupta
Mob: [protected]/[protected]
Washing machine detail:
Model wa65h4000hd/tl
Ser. No. O31t5pbg500706l

—
First mail

My washing machine was damaged by your service engineers. I lodged a complaint regarding problem displaying error message (Error code - de) in my washing machine after 10-15 minutes o[censored]se. Your service engineer checked and told us some wiring problem in the machine and wiring need to be replaced at cost around 2000/-rs. I said ok. After seven days they came with replacement wiring and replaced. Then they told pcb of washing machine need to be replaced and it will cost around 5500/-rs. Your service staff is incompetent to repair any item.
1) pcb was damaged by your service team. It was fine before your service.
2) i have purchased all of my household applinces like fridge, washing machine, led tv, microwave oven etc of samsung brand without giving thought to any other brand (Check mobile no.[protected] and [protected]).
I recommended many of my friends and relatives for samsung brand without knowing anything about samsung. Now, i realised my mistake. I will bear my loss but feel guilty about others.
3) i needed your after sales service for first time and now understand where you stand and how poor and costly is your service. Now i am shocked with my experience.
4) a samsung washing machine could not last two years of small use and require 5500/-rs reinvestment to use it for some more time. (That too started from some small wiring problem). I realised my mistake of purchasing samsung products. Now i realised samsung is use and throw brand like many chinese items. Pathetic, immoral...
5) i worried about my other samsung purchases. I don't know how long i will use them but never repair them with you. Realised that are use and throw products.
6) now, i will go for local repairman if they can repair my washing machine to last some more time or i will dispose it off.
7) a samsung product cost much more than price at which you sell.
8) poor products with very costly and inefficient service.
9) it is better for you to invest in quality training of your service staffs and reasonable service rather than what you wasted on service vans and other show off items.

Nilesh gupta
Mob: [protected]
Washing machine detail:
Model wa65h4000hd/tl
Ser. No. O31t5pbg500706l
—
Second mail

Rather than asking what is the problem?, what you want? Etc question everytime and westing my time and your time and disturbing my mood at different times on unnecessary phone calls, please do this simple thing, to bring back my machine in the condition in which i had given to you. I want my machine back in the condition in which i had given to your service staff. Its display was working at that time, running for 10-15 minutes before giving error message (Code de). My original cable may have damaged more by harsh replacement by your service staff, but i will tolerate it. I will manage to repair it from local repairman, if possible otherwise i will dispose it off. Thats the only thing i wanted for this last ever service of samsung and i already accepted my loss for my other household samsung products.

Nilesh gupta
Mob: [protected]/[protected]
Washing machine detail:
Model wa65h4000hd/tl
Ser. No. O31t5pbg500706l

Dear Sir,

I have gone through a very painful experience with Samsung and its service partners in getting my washing machine repaired, which apparently has developed some fault in its PCB.

I had raised a complain on 24th Oct 2017 and was given service token no. [protected]. The service engineer detected fault in the PCB of machine and I was quoted a price of approx 8500/- for it. After a couple of days I was informed that the required part is not available and that Samsung will refund us the value of machine after deducting depreciation.
I enquired the status of my refund after a month, your service partners asked me to lodge the complain again at toll free as they had not logged the claim.
I again lodged a complain on 30th Nov, 2017 and was told that the part was now available and they would dispatch it, but nobody turned up to repair the machine.
I again lodged a complain at Samsung toll free no around 10 days back for which I did not receive any complaint no. however yesterday an engineer visited my home and informed that there is another part which will need to be replaced and it costs around 4500.

I had purchased my washing machine in august 2013 and in barely 4 years I am required to spend around 15000 to get it repaired. Is it justified?
I Just request you to take back the machine and give me my depreciated value of it.

Regards

P.K. Budhia

To,
The Managing Director,
SAMSUNG INDIA

Dear Sir,

I brought Samsung Double Door Refrigerator (Model No.RT3135 TNBBL) on 09-Aug-2012 from Kuruvithadam Agencies pvt ltd., Muvattupuzha, Kerala, costing Rs. 26300/- and it got cooling problem and the leakage of water from the top of the freezer unit to the the bottom and to the floor. I logged a call No.[protected] on 13.02.2018. But they are not coming. i tried many times and ask them to rectify the problem, but the service engineer not come. They tell me they will provide service engineer and he will call to my number. But the next day, the service request is cancelled automatically. And again i call to the customer service and they tell me the same repeating but the service engineer is not come. Early when i had call Samsung customer care service, they provide Authorised Service Engineer from Ernakulam for services five times came from Samsung and repair five times and we paid Rs. 400/- towards each services. But the problem is not rectified. I think the Authorised Service Engineer from Ernakualm is not a good engineer. He didn't know anything. He didn't know what the problem was. We lost so many moneys for the servicing charges. Please provide a good talented service engineer to rectifying the repair. Now the service engineer has not come for rectifying the problem when i was logged a call No.[protected].

Now my refrigerator not cooling and the leakage of water from the top of the freezer unit to the the bottom and to the floor. when is my problem rectify permanently.

It is extremely bad experience from your Ernakulam (Kochi), Samsung Service Center

I might loose the trust on Samsung. Please take care of your Customer because they are the only reason of your Goodwill. I hope that this will not happen to any Customer. I'm going to the consumer court.

Thanks & Regards,

Wilfred Francis
Manayathumariyil House,
Paingottoor P.O,
Muvattupuzha, Ernakulam (Dist)
KERALA, INDIA
Mobile No:- [protected], [protected]

It is very regret and to deliver quality service from your end. The gas has been filled number of times, but all went in vain, blowers are slow speedy, cooling not proper, and we are not satisfied from your service at all and customer care response.
You need to replace the air conditioner with immediate effect without fail otherwise matter shall be thrown to social media and consumer court for which you and your organization shall be responsible only.

I just purchased my samsung note 8 on 17.10.2017. During that period there is an offer like free wireless charger on pre-book and purchased ma mobile. I have done every thing like register to my galaxy app etc... But they ask me mail them proof of bill, imei, my galaxy app profile, sim slot etc.
Its been 5 months i havent received any coupon code for wireless charger...

I think its samsung marketing style by providing offers like wireless charger or cash back offer to attract customers and cheat them by not providing anything...

Be alert

Hello!
I manmohan lal ahuja, advocate, punjab and haryana high court, chandigarh.. Bought a samsung handset.. Galaxy j7nxt.. Sm-j701fzkdins
It has not been working properly from the day i bought.. February 2018.. I went to the authorised samsung customer service in mohali.. They told that the phone is defective.. And they have tried to fix the problem.. And..in case it doesn't get better they will put in new spare parts..
I request you to kindly have my handset fixed properly.. At mohali.. Phase 3b
If it doesn't get fixed properly kindly have my phone set exchanged.

Thankyou
Manmohan lal ahuja
326, high court advocate society,
Sector 49-a
Chandigarh

Dear team,

I have brought samsung tft 43 tv bismi dealer calicut on[protected], now i have lounged a complaint to this product since display having some problem, after lounging this complaint 2 service team has visited and analysed the complaint that there is a problem in board. And they dismantled the board and take it the same for service, after 4 days another service person has carry repaired board and fitted the same even also the issues was not rectified after that they told the issues are not in board the issues is there in panel. And they told that panel they will order and they will inform later, after 6 days they came back again and they took the photos of the same and they were saying that display has been broken, and for this there is no free service available it should be chargeable. Multiple time they have visited and their each visit they don't have clue about the exact issues, after several reminders even also multiple visit of the service team it could not able to resolvable.

If you are giving this kind of service to your valuable customer how we will choose samsung product. If the issues are not getting resolve within two days we will file a complaint in consumer court against samsung and bismi dealer.

Complaint no is [protected] 27.03.2018
[protected] 09.04.2018

Hope some action will be taken.

Jarshad...
[protected]

Respected Sir/Madam,

Good Evening!

This side Tridipa Biswas, working as a junior scientist in CSIR-NEERI, New Delhi. I feel very sad about Samsung service & product quality. My mobile is in warranty period. I purchased Samsung Note-4 in 23rd may, 2015. That time itself I got too much problem. Many time I requested for mobile replacement. But they only replaced parts of the product (almost all mobile parts are replaced 1-2 times). 1st time almost 6 month my mobile in service centre due to non-ability of the parts. Every 4-5 months I am facing various types of problem in my mobile.

Present Issue:
In August or September, my mobile went for service. That time service centre replaced my mobile parts (Display, front camera, ram). Afterwards, they replaced my rare case & strips due to networking issue. In that time I saw small dent present in the rare case. Then I requested them for a rare case replacement. But they told me it is a natural dent, all rare case has some small dent or scratches. So I accepted that product. Afterwards, also I suffered various types of problem in my mobile. Due to my workload, I am not able to go for service. But few days before I got too much problem in my mobile.

So again I send my mobile for service. Yesterday service engineer checked my mobile & got small dot type fracture on top of the display. It is boundary section of the rare case & display. It is not possible to identify as a general people. Service engineer talked with customer care also regarding this issue. He also mentioned it is not visible, this mark is too much small, for this mark identification magnifier glass is needed. He checked have no dispute in other parts in my mobile. It does not happen in my hand.

I hope previous service centre they changed rare case after display replacement that time it has happened. If you don't believe my word then please check my device. I know it is more than 6 months. But this type of defect identify is possible through specialist only. So yesterday only I know about this problem from the service engineer.

Just now I talked with service engineer, he told me previous service engineer not fixed properly front camera also. Today they changed motherboard etc.

Sir/Madam, please think as a customer, what is my fault? if service centre engineers are not that much skilled, then how we believe in Samsung.

Please help me for replacement of my mobile display & rare case.

Service Bill No: [protected]
Complaint No: [protected]

Regards,
Tridipa Biswas
[protected]@gmail.com

I had given my s9+ for a display change in Pristine Electronics & solutions which is a Samsung service center near BTM, bangalore on feb 19 2018, and they informed me that it will take 20 days or so to get that resolved, but post 20 days i have no response and asked me to wait as they will check on the same.

But from last 20 days showroom is closed. The executive who took my phone for service has come up with a complaint copy stating tht my phone is lost on 5/4/18, why will my phone go out of office?

How will Samsung do that, when i give my phone trusting them why will they send it outside. what is the use in trusting Samsung service center on our headsets. who is responsible for this act.

In the work order bill which was given to my i notice that the date is 19/2/17, lol, i bought my phone in aug 2017, this shows u are trying to cheat us, when asked about the same the executive told i wrote it by mistake and i trusted.

Now the service center is closed from 20 days god knows why? The only point of contact which i had i.e the executive is also not available on his mobile. neither the service center is picking the call.

In next two days in want my phone back else i will take it to the next level and show what i can do.

What kind of service you people provide is shown here. i will definitely escalate it to respective people if i don't get my phone in 2 days.


The worst service provided of all the mobile companies.

Thanks,
Manoj

Hi,
My name is Debendu Ghosh and recently, on 7-APR-2018 (Saturday) I bought a new Samsung S8 plus the back version. I bought it on my wife's name Mrs. Bidisha Goswami. After a few days(either on Wednesday 11-Apr-2018 or Thursday 12-Apr-2018 night), I noticed that on the border of the bottom bezel there was something spot like on the glass. I could notice it only when I tried to see it under bright light. I thought it was dust or lint or something thus, I went ahead to wipe it off the glass with the cloth that I use to clean my specks. Unfortunately it did not go away which is when I realized that it was some kind of defect in the product. Since I work in the night shifts I thought of taking it to the store from where I bought it on the upcoming Saturday or Sunday (i.e. 14 or 15 Apr 2018). I called up the store (Touch tech telecom, HSR layout, bangalore, india) and they said that I will need to take it to the service center to get the issue resolved and since the service center stays closed on Sunday, I must visit on Monday (16-Apr-2018). I went to the service center on 16-Apr-2018 and I asked them to find out if there was a defect in the phone. They could not find or see it. They saw it only when I told them where it was and how you could see it (i.e. by trying to see it under a bright light). They said it is some kind of stone crack. To which I said a crack that small how do you think it have happened given the fact that it has an A class gorilla glass. They took some pictures of the phone and said they would send it to the Q and A team and get back to us with their answer. I knew what was going to happen. I knew that Samsung would say it is not our fault and it is the customer's fault and we cannot do anything about it. And that is what happened. I received a call today and the service center people said the Q and A team has mentioned to educate the customer that it is a physical damage and they cannot do anything about it. Now, it has been just few days barely 10 to 11 days and Samsung is denying the fact that there is a defect in their product. I know as customer I cannot fight with such a big tech giant but let me tell you something that you have lost a potential customer today who was a die hard fan of your products. My colleagues and family members told me not to go for Samsung S8 plus rather to go for One Plus or Apple but I stuck with you people which now I know was a big mistake. I have a Samsung smart TV, home theater, other Samsung phones. But going forward I will make sure that neither do I nor do I let any of my family members or colleagues go for your products. It is really disheartening. I spent Rs. 54000 on the phone thus, you can imagine to which class of customer category I belong to. None the less I am very very disappointed and I only wish if you could have helped me to retain me your valued customer for the days to come. Product code SM-G955FZKD, IMEI : [protected]

Thanks