Samsung India Complaints & Reviews

Dear samsung,
I have purchased the refrigerator in 2014 and 3 weeks ago the freezer got spoiled. We called your service and one of your guys fixed it but the fridge freezer was spoiled again and there is bad smell coming which is getting worse. I think the technician has not done his job and he has spoiled the fridge. I request immediate action on your behalf to send a professional to fix the refrigerator as the smell of the fridge is getting worse and also fix the freezer which is spoiled.

Model no : rt47h5679sl/2014
Brand : samsung
Appliance: refridgerator
Type: frost free

Hello,
Purchased samsung 42' led tv in 2014, recent days white light shown on screen. When samsung technician attended, he told display unit to be changed.
How come the display unit spoiled in less than 4 yeas of time? Is qc not tested properly? Or samsung policy says get 50k form customer while buying and get another 20k as service?

Lost the confidence of samsung products.

Dear sir / madam,

we are global service providers in medical equipments.

Our led compalint no - [protected]
date 21 april 2018 still not resolved from 10 days .

We want to inform you that our nasik home led model no
ua49m5570aulxl amount of rs - 1 lacs taken on june 2017 and with in 10 months led got dead.

Your service centre not responding properly.
We don't want to repair this set request to you please give us replacement, this is a very poor service as well very poor quality of this brand name.
We are also from same field, we request to you change the unit, if any problem will come after warranty expair you people will take huge charges

our warranty will expair on june 2018 with in next 2 months

request to you give us solution other wise we will take consumer court support

aarti
cell no - [protected].

Sir,

I am a loyal customer of samsung since last 13 yrs, started from samsung r220 phone to till date.

1.5 yrs back my wife collected all her savings to gift me your flagship s7 edge, considering that its shock proof, water proof and many more remarkable features.

Now, today i. E. On 30.04.2018 (My anniversary day) my s7 edge alongwith my mother's phone which is spice m6111, fall from same height at same place unfortunately and in unpredictable manner s7 edge screen cracked and damaged where as another phone just has some dust over screen and was completely fine. Its really an awkward moment for me.

Sir, i enquired about screen replacement cost its really too high and out of my pocket. Some advised me to sell it on throw away price, which i really dont want.

Thus i am here with requesting you to kindly consider and grant me a free screen replacement.

I think this much i can aspect with the company to whom i am associated from more than 13 years.

Waiting for your consideration

Thankz with regards

I brought C7 Pro phone in the month of december 2018 and with in 14 days period i just clicked on restart button and the phone never switched on again and then at the service center they replaced my phone with a new piece .
And now again in the month on April 2018 it happens again, i just restarted my phone and it got completely switched off. I dont understand why .Is this model having issue or what .In the month of december also i had to travel so many times around the service center and this happens again.

We have purchased a fridge from m k electronics, c 197, new moti nagar, new delhi 110015 on 2nd february 2016.
After two days we got face a problem of gas lickage. And shopkeeper resolved this problem. And in same summer session we got face this problem again. And we are facing this problem again and again. And
Fridge not cooling.
Also shopkeeper not responding in positively. And saying there is no our garanty and warranty. So pls look into this matter and resolve this problem

Rgd, sudha prakash

I lodged a complaint against the samsung j7 prime on 19.7.2018 about the problematic set as it changed two spare parts, one was charging port and other is panel of the mobile. After lodging complaint, your very good office told to send the mobile to samsung care centre and i send it to shakherbazar centre under kolkata but they did not changed it.
Now, i noticed that you have shown the case as resoloved on 22.2.2018 which is wrong. At present, the said mobile is almost not working.
Rajib kairal
Mobile no. [protected] or [protected]
Email - [protected]@gmail.com

Dear sir.. We have purchased an 1.5 ton ac from pai international hyderabad on 10.4.2018. From 1st day it self its not working... 3rd day technician has come and said its perfect.. And we r not at all satified with that ac.. For 12x15 room it is taking around 90 min to cool.. And plz we need to exchange that to new piece... And there is no use of complaining to dealer

One call (No. [protected]) was booked on 17.04.18 for general servicing of my ac machine purchased on 27.04.14. The mechanic attended my home and told that, it is not properly cooling as there may be some gas leakage and the machine is to be taken to workshop. He had taken rs. 295 for inspection though he didnt touch my ac machine except the switch only. He gave a estimate of rs.2342/- only. From the date of inspection the service center called me every morning and told that they will pick up the machine on that day. I took leave from my office and remained at home for them but no one came. At last, on 23.4.18, both indoor & outdoor units were picked up by them, on 26.4.18 they gave me estimate of rs. 10700/- over phone and demanded the whole money in advance.
On 26.4.18 i called in [protected] for clarifying the matter and came to know that, my call no [protected] had already been closed on 21.4.18.
My questions:
1. How the machine was picked up by the service center (Coolpoint, kol-28) on 23.4.18 on the basis of call no [protected] which was already been closed on 21.4.18?
2. My made complain several times in [protected] but no officer contacted me till now. Why?
3. How machine of 4 yrs old is damaged so much that this huge amount is required?
4. I want to get back my machine from that fraud service center

On[protected] i bought a new samsung triangle inverter split ac 1.5 ton,

Within the warranty period on 10th october 2017 ac stopped working and the pcb board was replaced in the internal unit.

Exactly after the warranty expired and till date, there were multiple and repeated issues with this ac, where the ac stopped working very often in the interval of every 2 to 3 months time.

For each and every time the issue occurs all these components was replaced multiple times, such as, outdoor unit pcb board, smps, smps board, valve, ac gas refilling, and etc.

Now for the past 6 months this particular issue (Ac has stopped working with particular error code) has been reoccurring and the issue was incorrectly diagnosed with valve and it was replaced twice, ac gas was refilled several times, and the this time, after escalating this incident to head office, the senior engineer identified the actual issue was with outdoor main pcb board. (Which costed me time, money, and several weeks without the product usage)

This was supposed to be done in the first place which would have saved my time and money.

Dear Sir,

With all due respect, I like to bring to your notice.

so saddened by Samsung. I have no idea how to get my complaint in front of someone who matters.

Samsung is in the process of letting me down. Having been a long time customer and enjoying the many products over the years, I can say that with some clarity that I feel like I’m about to become one of those customers they let go and let down. While it’s true SAMSUNG has some hand in this, Samsung is the ultimate looser in this situation.

On 4th December 2016 on my birthday i purchased a Phone samsung S7 Edge to add ultimate experience of edge screen in a phone .
I HAVE PAID THE COST IN EMI FOR 12 MONTHS .

I’d been eyeing the curved phone for some time and having already owned three other Samsung PHONE’s was pretty confident this was what I wanted after several display demos. I purchased the phone from one of exclusive stores of delhi region ( DLF PROMENADE SAMSUNG STORE, VASANT KUNJ ) . I got the unit home and was very happy to use one of your's premium phone, interesting design and a cool interface. There is however some hanging issue, I noticed some irregularities then i visited the shop from where i purchase the product and he advised me to lessen the apps i was using on the phone. On 25 th april 2018 at night around 2AM, my phone got suddenly switch off and its was not opening after several try .

I visited the service center
A- 233, Block A, Near Crown Plaza, Okhla Industrial Area, Phase I, New Delhi, Delhi 110020

Support executive explained however that I was 4 months over the warranty timeline and its a motherboard issue and they need to replace which will cost around 15 K, they explained me the manufactures warranty on the phone .

I have used this phone very carefully there is not a single scratches on phone i have taken utmost care . I asked the executive how has the defect happened all of a sudden and what is the root cause of the problem ? He was clueless to explain and just said this is electronic product and it happens to some customers " so i guess i am in that list o[censored]nlucky customer to whom it has happen " .

My first contact was on the online live chat. Communicating with the rep, I explained the situation and together we did some troubleshooting.

I called the service center to know the status of my complaint raised dated 04.26.18 reference no - [protected] They explained that they needed this information before Samsung would even look at the issue… Wait so what were the online information and service ticket with pictures for? Yet another fumble on the part of Samsung.

After hanging up, not more than 15 minutes at service center at okhla phase 1, The service center is very far from my residence its approximately 20 km one side of travel . my complete day got ruined only because of this . I got the information from technician that the motherboard had got damaged and it will incur charges of app. 15 for repair as its not under warranty, the charges are very high and its difficult to afford then i called samsung service no to get my grievances solved but they are unable to help . I received a call from the contracted service center who wanted to confirm the request Samsung had just put in. This was the same rep I’d spoken to before so they were familiar with my complaint and issue. The technician could not and would not determine if the unit was defective. Well Samsung that punted ball is now WELL out of bounds… NO GOOD!

50k phone has a life of 1 year 4 months only and its confirmed if the warranty is expired over a year the phone will get damaged and customer need to pay the hefty charges and will loot the customer pocket .

You are failing me as a loyal customer. So now what? Do I live with this dissatisfaction? That is what it sounds like and if that’s true, your customer satisfaction promises are dishonest. Your tech support is basically saying my defect is acceptable and I’m being put through an unforgiving loop on a phone that is a little 1 year over 4 months old. There is an acceptable defect level???

So why am I so disappointed? I’ve had Samsung products since my first microwave back when the ad’s included the flexing arm pictures. I have or have had Galaxy phones, three other Samsung TV’s, sound systems, Laptops, multiple hard drives, cameras, Refrigerators, a washer and dryer and other Samsung products. I supported and influenced a change at my hospital to adopt Samsung Laptops and equipment in place of HP and dell products. More recently, I am in the market for a kitchen upgrade and was going to go Samsung since I believe in the products but this recent experience has seriously shaken my confidence. I’m a dedicated consumer who backs a product I believe in so I hope you understand this process is insulting to me as a customer. At this point I want my PHONE issue resolved .

First of all i am not using any samsung products before 3rd april 2018 (First of all not recommending any samsung products to anyone),
But purchased samsung gear iconx (Because of the beauty of product) in bangalore city retail store (The it store - invoice number - it/gst/17-18/0014 on 3rd april 2018 at 8:00 pm) for inr 13, 000
(Gear iconx - rfah80084pe[protected] sm-r150nzwainu)

Go and charge for 3 hours after full charge you can use the product, they communicate with me like this..!
After come to home charged & at midnight 12:30 am connect to my phone its not working at all, only right ear bud is working & left ear bud is not working

Next day morning called to retail store, they told go and give to service center for repair, this is not a one year product, only 16 hours before seal opened product (Retail store person name - faruq, [protected])

Visited a service center in malleswaram, bangalore ([protected] - sri varu solutions - [protected], manjesh - owner & guruprasad - manager)
I told the problem - left ear bud not charging

4th april 2018 - they prepared the job sheet - [protected]
Afterwards i visited a 10 times to service center & 25 time calls because of bad support and also called lot of times to toll free number[protected], all ref. No in subject line, major complaint number is [protected]

10th april 2018 after a one week i got the new replacement product only charging case but please see my problem above they replaced charging case (Hahaha.), what next then? See below

11th april 2018 again visited left ear bud not charging, but they service center scold me, and also they not prepared any job sheet, daily i am calling for a one week continuously like 50 more calls & 10 visit to center no responses and also called toll free number[protected]

18th april 2018 they only called and give me the job sheet - [protected] and wait for one week,
This time i am not disturbed to service center guys because already waited for 18 days

26 april 2018 they are replaced the left ear bud, then they told go it will work, again come and charge for 2 hours, and its charging 100% but now the problem is see below

Left & right ear bud not coupling
Left ear bud playing one song & right ear bud playing one more song (From internal storage)
Connected to laptop via usb cable showing left earbud (3.56 gb) & right ear bud (3.56 gb)
Unable to connect to my android device (Before right ear bud its connecting)
Left & right are not paring

My concern is

Its a new product for me on 3rd april 2018 not a one month or year old used product, its sealed product, has a indian emotional persons middle class peoples paying inr 13000 to new gear iconx and we are expecting something positive results but result is # above

And service center bad in technical & simply making job sheets and sending to samsung, service center, retail center & samsung are making money & customers are begging to all three above

So please replaced the product gear iconx (Before 28th april 2018) or else refund my amount (Before 28th april 2018)

On 22/4/17 I bought a new slip invertor AC with inbuilt stabilizer on with
request no [protected] installation was done and at that time no problem was
informed to us about sewer line and extra stabilizer he told us stabilizer
not require for this ac

After 1 month cooling problem started but we thought it may be due to outer
temperature and finally cooling stop and we decided to plan it''''s service
so on 15/sept/17 request generated with request no [protected] . At the time
engineer visit he informed us that there is gas leakage so for that on next
day refilling of gas done
.. gas refilling person inform us that there is fitting problem in AC . So
he will tight fitting and correct it

But after few days we again experience reduction in cooling and waited for
few days and again on 8/10/17 request was generated by customer care for
cooling problem request no. [protected] and for this the technician visit
was done and he informed us this ac will not work as this is near sewer
line and refilling will done but I was not satisfied with this and again
consultant some senior they told me this will effect but now so earlier
this is not ok to have leakage issue so early

And for confirmation I have called to customer care he given the same
statement but when I told him that this was the statement his wording
changes and started giving me explanation

Another technician visit help after so many aguement by your executive and
finally some senior technician confrim me for again re checking when I told
him about my profession as I am also working in AC manufacturing and after
that visit rechecking done and found that the valve of compressor was
faulty

But if the valve is faulty in 3month how can I trust whole unit

From your end complaint was closed without my satisfaction from head office
and now again we are facing problem in AC but now we are getting different
reason as we don''t have stablizer

Why this point was not raise earlier as there was no. Off visit from your
end

I bought a samsung 1 tonne split ac in 2012. It was working ok for the past six odd years. However, since this april it has stopped working. A local ac mechanic said the samsung ac's come with faulty aluminium coils which have frequent gas leaks and asked me change it to copper coils which will cost nearly rs8000.

Why do reputed brands like samsung sell their products with faulty parts? Don't you think it will cost your brand value. I get many complaints from my friends who also have samsung acs with aluminium coils. If those coils are faulty, then why do you sell them. Just poor!!!

I am shubham, i buy a smart phone j7 max at the end of 2017. There is always hanging problem. Once i visit ashiyana nagar, patna service center they doesn't give the computerised receiving and repair in background. And give me back after 2 day the problem come back. Then i give to buyer place for service. Them after he do that for me.. Then sane issue i face from last three days and i come to boring road service center they are also not ready for giving computed.

Hello team,

As i have faced disappointment with your service on my bluetooth headset gold - samsung, actually i purchased this device by december of 2017.
It has stop working i dont know the reasons, i have take it to the samsung service center they replied me that this will be never applicable for replacement.
I just want to ask you only one thing, we are buying brand for security and quality as important but due to some silly resonances they said its have not been applicable, i have called customer care they even said the same that its not applicable for replacement
We people use 2270 for 4 months and if it got any problem we have to through it out it seams then why should we use brand we can use local products right

Only in this scenario i am facing this problem to be frank i have used skull candy headset it have been broken they have replaced in shop itself
But in samsung its worst i dont want to leave this as simple because its money its worth of 2270 as simple

Note: i demand an explanation and replacement

Bought the ac from bajaj electronics, medipally in the month of march'18. Installation done after 2 days. Installation is not proper, from then we are facing problems. Raised a service request with samsung on 21st april to check the problem. Technician came after one day and informed that there is a gas leakage problem and the area does not come under their region and asked us to raise another request. Hence we raise one more request, till now no one has come and when we are asking, they are telling this area does not come under their region. Consider this complaint and do the need full. We face lot of mental pressure due to this.

I purchased 1 ton inverter ac on 27 april 2017. Your service engineer carless mistake. My ac not working. Water hole not fixing correctly. I told in customer care simply answer warranty not cover service engineer mistake.

08 aug 2017
Ac installation request - [protected]

We paid amount 800

16 april 2018 - [protected]

Ac rabbit problem for water hole not closed by your service engineering?

We paid 801

25 april 2018 - [protected]

Water leak problem

Why i choose samsung service?

I have purchased the air conditioner on 31st of march 2018. From last 02 days the remote of the ac is not working. Display of the remote got vanished although the remote is in operational mode.

As per the service engineer mr. Laxman the remote is physically damaged. But as per my knowledge no physical damage was occured with the remote.

It means we are lying. I have never expected this kind of cheap service from a renowned company like samsung.

I hope my remote will get repaired without any charges otherwise i will escalate this issue with the ceo of samsung.

My contact details is nine eight one zero four one four four nine five

This is in refernce to my jobsheet no [protected]. Where i gave my phone for repair and collected it after two weeks and asked them to look for how the batteryis performing and they said they will keep it under obbservation and after their observation period was over i was called to collect it though i went a week late to collect it. But i was aghast with horror when i checked my phone browser history to see they had wtched porn on my phone. This is totally ridiculous i want a answer from the samsung team how do uexpect me to use the same phone when the person has watched porn over my same phone. This is worst professionalism being a top notch company. I amattaching screenshot of my broser history 2 days ago and i will keeep it for proof and i collecte my phone yesterday on 22 april 9.30 pmsamsung it world phoenix mall, chennai