Samsung India Complaints & Reviews

Sir, I have purchased TV from Vasanth & Co Mambalam
Ref No. [protected] on 1/5/18
not yet installed even after repeated call to Samsung service toll free no.
Committed to install on 2nd, than 3rd and again on 4rh but no body turned up .
I feel very bed services from Samsung and just giving falls commitment and information's by sms
I have received SMS that mr Vinodh Samsung service engineer cell no. [protected] will call and do the installation
when called Mr vinodh he says he is handling only palikaranai not Saidapet
Services on Samsung is very poor and misleading customers by false promises
K RAMESH JAIN
11/2 V V Koil street
saidapet, Chennai-15

Samsung —
That i smt. Gyanwati dhakar, advocate aged 74 years had purchased a mobile phone “j7 prime imei (Slot-1) [protected], imei (Slot-2) [protected]” for rs. 16900/- from your show room situated at new sanganer road, jaipur on 22nd april 2017.
That it was working properly but from feb 2018 it starts to create problems of frequently hanging. From march it began to give too much problems again & again of hanging, sometimes screen get closed while using the phone, it start heating & became very hot during charging and phone calls as well as the screen used to be locked & open after many attempts, not working of power button etc.
That on 26th march 2018 my staff had contacted your service centre at new sanganer road, he informed that it is very common to be hanged & becoming hot, would be cured by formatting, which was done.
That after some days again it began to give problem therefore on 16th april 2018 i sent my staff to your other service centre situated at c-21, city mall, 2nd floor, shop no. 204-205, bhagwan das road c-scheme, jaipur. Your staff checked it by a machine & asked that there is no problem in the phone. But the fact was it that the phone was giving problem to me.
That again 21st april 2018 my staff has contacted your service centre, there he was advised to take backup and contact data of the phone, after that they will get it updated.
That therefore again on 28th april 2018, my staff had visited to your service centre for updation of my phone. After updation of my phone, it worked for 3-4 days properly but after that again it began to give problem.
Therefore on 2nd may 2018, he again complained to your service centre, on that day your staff asked my office staff that there is problem of mother board in the phone which would cost 8500/-.
That this type of your whole action is mischievous having malafide intention because i or my staff was regularly in contact of your service centre from 26th march, but that time & after so many times of our visit they never said for mother board problem but after expiry of warranty period they advised to change the mother board which shows your intention.
Now to take any legal action i preferred to bring in your knowledge the whole facts of my problem in expectation that you will solve my problem without spoiling sellers & purchasers relations. Please see in the matter & do needful as soon as you can.

Thanks.

Gyanwati dhakar advocate
Mb-[protected], [protected]

I bought a new samsung galaxy s9 on 26th april 2018. From day one i found out that the battery drains completely in 8 to 10 hours under normal usage.
When i reported the problem to samsung service centre & customer care on 28th april, they kept d mobile under their observation for a day and told us that the battery was fine. I showed them that the battery lost 6% in their own hands in 5min without using the phone but they didn't listen.
Now after 5 days of diligently following the matter, i feel like hitting my head against the wall as the customer service executive are forcing us to collect the mobile without solving our main issue rather than replacing the mobile as per the samsung policy.
As it's a samsung's flagship device, it should have lived up to it's expectations.
I feel highly cheated n disappointed with the dealings of samsung's executives n the company itself n don't want to continue with samsung brand anymore.

Kindly help us by taking necessary action against the company ie samsung india.

Sandeep
[protected]

Sir,
My name. V. Vetrivel, ref. No. 2014/765325/sam.
The received on mail -2015 samsung winning prize of 5 crore 15 lakhs. This fund relies letter in hsbc bank with reference number. The fund is transferred to reserve bank of india.
This fund is not received. Fund return to hsbc bank uk headquarters, london. Please take necessary action and transferred reserve bank of india – chennai branch.
Tanking you
V. Vetrivel
Email. Vetrivairam.[protected]@gmail.com

I want to tell my horrible experience with samsung service center - samrat services. I have raised a service request with samsung cal center for issue with our refrigerator. Claman james from smarat services has attended the request number - [protected]& informed me that there is a system choke (Gas choke) which needs to be removed & refill the gas. He also informed that their engineer will visit in 2 days & resolve the complaint. It's been 9 days & no one has turned till now & i ended calling each & every samsung available number. Tried calling samrat services landline number end number of times, none of the calls has answered by service center. Able to get their managers number & none of them picked up the call on that number as well. Never expected a horrible service from samsung. If the authorized service center is not resolving complaints, then who will? Samsung is forcing us to go private technicians instead of authorized because they dont want to serve their customers seems. Never expected such kind of poor ethics & poor service post sales from a reputed company like samsung. Sorry to say this, but it is true.

Hope atleast i wil get my complaint resolved soon. Never going to lodge a complaint with samsung call center again.

British lottery international.

Registered office, 25 garden close, stamford lincs pe9 2yp london.
King william street, monument, ec4n.
Tell:+[protected]
(Email: [protected]@galaxyhit.com)

Date:06/10/2016
_
Dear lucky winner.

We have acknowledged the receipt of your mail. As you have been cleared to receive the samsung award prize of £200, 000.00 gbp (Two hundred thousand great british pounds) and 51 inches samsung digital "lcd" television through our bank by means of international certified bank draft.

Good to hear from you regarding your samsung award prize lucky gift splash promo award payment.

We are pleased to inform you that the reserve bank of india (Rbi) has granted our application to allocate your cash prize of £200, 000.00 gbp (Two hundred thousand great british pounds) direct to your personal account with the help of our accredited representative mrs. Rita clinton who will be in charge of your file there in your country india.


Mrs. Rita clinton will deposit your demand draft of £200, 000.00gbp to the reserve bank of india (Rbi) and it is the duty of the reserve bank of india (Rbi) to clear your demand draft and transfer your total winning cash prize of £200, 000.00gb pounds to your personal bank account in your country, so you are requested to obey and follow all the instructions of the reserve bank of india (Rbi) so that your fund will be credited into your bank account, the reserve bank of india (Rbi) will instruct you on the process of the transfer and other formalities, so kindly take note.


We want to inform you that our delivery representative mrs. Rita clinton is coming to india on friday 7th october 2016 to deliver your winning prize/bank draft. As she is a member of the british diplomatic corps. Meaning that she is covered by such immunity as a diplomat. He is coming to your country to deliver your winning cash prize to you, as she is coming with your demand draft and your 51' inch samsung 'lcd' and latest samsung galaxy mobile phone.



You are requested to take care of mrs. Rita clinton in your country and so kindly follow all her direction so that your draft can be cleared and deposited in your private bank account by the reserve bank of india (Rbi).

The representative officer mrs. Rita clinton will be arriving india monday morning, and you are requested to send to her your full details via his email id: ([protected]@accountant.com) as presented below.

1. Your full names...
2. Your residence address...
3. Your winning mobile number...
4. Your occupation...
5. Your date of birth......
6. Account name...
7. Your account number...
8. Bank name......
9. Scan copy of your passport photograph...
To mrs. Rita clinton, via e-mail: [protected]@accountant.com


More so, as she arrives, note that she is only entitled to his british basic travel allowance (British bta) as she will not stay longer than three days. The reserve bank of india (Rbi) will contact you as soon as mrs. Rita clinton deposit your bank draft of £200, 000.00gb pounds with them and they will inform you about further details.


Mind you, mrs. Rita clinton has never been to india before, and he is coming basically for your purpose only.


Departure date/time:thursday 6th october 2016 - 10:15 pm (U. K time)


Arrival date/time :friday 7th october 2016 - 8:45 am (India time)


Please do inform us of every step between you and the reserve bank of india (Rbi) and mrs. Rita clinton in india. All your winning documents and demand draft of £200, 000.00gbp are sealed in a brown parcel. You are advise to make your mobile phone available so that she can contact you easily when he arrive.

Your winning prize parcel contains all of the following items:
1. Demand draft cheque of £200, 000.00 gbp
2. Official winning certificate.
3. Affidavits of eligibility/claims.
4. Documents covering source funds.
5. 51 inches samsung lcd television
6. Latest samsung galaxy mobile phones, as your bonus.

Accept our congratulations once again on behalf of the entire samsung award prize lucky gift splash promotion board. do not hesitate to call the undersigned for any queries regarding the process..


Sincerely yours,
Dr. Terry cole
(Asia zonal coordinator) samsung award prize
Direct tell no: +[protected]
Mon-sat 8:00am-6:00pm (London time)


Do always check your email for further claims instructions!!!


Samsung award prize® any unclaimed prize will be returned to the treasury of samsung company. You are advised to keep your winning details strictly to yourself and do not share it with any individual or firm to avoid confiscation of your winning prize.

Dear respected sir i have received 5 mails from rbi delhi is this right please sir all about truth tell me i am waiting for your reply

Dear sir
I complained on date 30 apr 18 not solved upto 03may2018.
Reference no. Is [protected].
I am not satisfied with warranty service.
My product model no. Is qa55q8camklxl
I want to quick solution in one day for locally arrangement.
Samsung service centre solve problem if parts are available otherwise wait when parts available.
Customer wait & closed own business for tv.
I call again & again to customer care centre but not satisfied with him due to totally depend on local service centre who is responsible for servicing.
Company will not solve quick solution.
S. K. Shrivastava

I have done factory reset by pressing power button + volume +tab ignorantly
I need help restore my contacts & apps as it is if possible please send the procedures to for recovery
I have done factory reset by pressing power button + volume +tab ignorantly
I need help restore my contacts & apps as it is if possible please send the procedures to folow

With regards

I purchased refrigerator on 30 june 2017 from hindaun city, karauli, rajasthan but now cooling system not working from last 20 days i have complaint many time in samsung customer care but still problem is not solved one day a mainter reached he replaced only main supply wire but problem not solved
Last complaint no.[protected] please send an engineer

I have purchased a fridge 3 years back and now it's not working and came to know that it's an issue with compressor. I have lost my fridge bill and the samsung outlet is also closed now from where i have purchased.

It was lp eloctronic cuttack, odisha india and it's closed now... Now the service engineer is not considering my product under warranty. But my product is covered 05 years warranty. It's mentioned on my fridge - 05 years compressor warranty.

Service engineer is also aware that it's within warranty... But he is asking bill copy to work on this request...

I can share you the serial no and compressor number etc...

Serial no : 09334zaf106731t
Compressor no : thk1340yjf
Model code : rr1915tcarx/tl
Model: 0933 rr1915tcarx

So what's the solution for this issue? Email id [protected]@gmail.com mob [protected]

Hi team,

My fridge is still not working i have had many complained to samsung and engineers do visit change some part and it broke again, its never fixed for more than 15 days.
Why don't samsung take the responsibility of selling faulty products at such a higher price. And get me a replacement of the my product.

I know that samsung india support team will ask for a job reference number in 3 days to save time i am giving it now its an old one but will server the job.

Complain number - [protected]

Dear samsung team,
I had purchased samsung s9 plus phone right on the day it was launched. The phone display got damaged. When i consulted the samsung care the said i need to change the dispaly which would cost me approx rs 20000, there is no warranty over the phn. I just want to know if there is no mistake of mine in damaging the phn then why not the company is taking the responsibility. The offer on samsung 8 was better that if the phone gets damaged, samsung would take care of it. I am really disapponted that iys hardly 1.5 months old phone and samsung is asking me to pay more 20000rs to get the damaged fixed. This is your fault that you have made so brittle handset. Plz help me out with the solution as i have heard that if samsung proved that offer in s8. I had so much of trust on samsung i pre booked the phone s9 plus and now when i am facing this difficulty you arr asking me to pay additionally, i hope you understand 20000 is not a less amount so kindly look into the matter and do the needful.

I have purchased 49 inch samsung mu6470 and started using it from last week. When i felt that there is considerable motion blur leading to lag in the movie, i asked my friend for the reason. He checked and let me know that the refresh rate is very low at 60hz. As a result, the experience of watching movies is very pathetic. I paid more than one lakh rupees for samsung mu6470 and am feeling cheated by samsung. I expected a good product when i paid 100000 rupees. I am planning to complain at consumer court against samsung. Please don't buy samsung mu6470.

Dear samsung,
I have purchased the refrigerator in 2014 and 3 weeks ago the freezer got spoiled. We called your service and one of your guys fixed it but the fridge freezer was spoiled again and there is bad smell coming which is getting worse. I think the technician has not done his job and he has spoiled the fridge. I request immediate action on your behalf to send a professional to fix the refrigerator as the smell of the fridge is getting worse and also fix the freezer which is spoiled.

Model no : rt47h5679sl/2014
Brand : samsung
Appliance: refridgerator
Type: frost free

Hello,
Purchased samsung 42' led tv in 2014, recent days white light shown on screen. When samsung technician attended, he told display unit to be changed.
How come the display unit spoiled in less than 4 yeas of time? Is qc not tested properly? Or samsung policy says get 50k form customer while buying and get another 20k as service?

Lost the confidence of samsung products.

Dear sir / madam,

we are global service providers in medical equipments.

Our led compalint no - [protected]
date 21 april 2018 still not resolved from 10 days .

We want to inform you that our nasik home led model no
ua49m5570aulxl amount of rs - 1 lacs taken on june 2017 and with in 10 months led got dead.

Your service centre not responding properly.
We don't want to repair this set request to you please give us replacement, this is a very poor service as well very poor quality of this brand name.
We are also from same field, we request to you change the unit, if any problem will come after warranty expair you people will take huge charges

our warranty will expair on june 2018 with in next 2 months

request to you give us solution other wise we will take consumer court support

aarti
cell no - [protected].

Sir,

I am a loyal customer of samsung since last 13 yrs, started from samsung r220 phone to till date.

1.5 yrs back my wife collected all her savings to gift me your flagship s7 edge, considering that its shock proof, water proof and many more remarkable features.

Now, today i. E. On 30.04.2018 (My anniversary day) my s7 edge alongwith my mother's phone which is spice m6111, fall from same height at same place unfortunately and in unpredictable manner s7 edge screen cracked and damaged where as another phone just has some dust over screen and was completely fine. Its really an awkward moment for me.

Sir, i enquired about screen replacement cost its really too high and out of my pocket. Some advised me to sell it on throw away price, which i really dont want.

Thus i am here with requesting you to kindly consider and grant me a free screen replacement.

I think this much i can aspect with the company to whom i am associated from more than 13 years.

Waiting for your consideration

Thankz with regards

I brought C7 Pro phone in the month of december 2018 and with in 14 days period i just clicked on restart button and the phone never switched on again and then at the service center they replaced my phone with a new piece .
And now again in the month on April 2018 it happens again, i just restarted my phone and it got completely switched off. I dont understand why .Is this model having issue or what .In the month of december also i had to travel so many times around the service center and this happens again.

We have purchased a fridge from m k electronics, c 197, new moti nagar, new delhi 110015 on 2nd february 2016.
After two days we got face a problem of gas lickage. And shopkeeper resolved this problem. And in same summer session we got face this problem again. And we are facing this problem again and again. And
Fridge not cooling.
Also shopkeeper not responding in positively. And saying there is no our garanty and warranty. So pls look into this matter and resolve this problem

Rgd, sudha prakash

I lodged a complaint against the samsung j7 prime on 19.7.2018 about the problematic set as it changed two spare parts, one was charging port and other is panel of the mobile. After lodging complaint, your very good office told to send the mobile to samsung care centre and i send it to shakherbazar centre under kolkata but they did not changed it.
Now, i noticed that you have shown the case as resoloved on 22.2.2018 which is wrong. At present, the said mobile is almost not working.
Rajib kairal
Mobile no. [protected] or [protected]
Email - [protected]@gmail.com