Samsung India Complaints & Reviews

Samsung service centre charging money for changing charging port strip of c7 pro mobile phone damaged due to natural climatic moisture penetration in phone. Rather accepting it's faulty handset which is not sealed properly to avoid indian climatic moisture they demand 2500 rs. Even though my phone is under warranty period. I am highly disappointed with such attitude of samsung india. Consumer court will be my last option if samsung doesn't accept that it's because of their faulty sealing around phone that atmospheric moisture penetrates inside phone.

Hi I have purchased a refrigerator 5 in one .after I have received the product it was a defect piece where the inner beeding was not proper so I have got it replaces..second time when I received another one it was a defect one which was not in proper condition like there are dents on the fridge which was again replaced..third time again a replacement the same one also with the dent, but this time the bloody people are not responding and whenever I called them they are like we will come and rectify your problem it's almost 3 months one person visited my home from Samsung and verified and told there is a dent on the fridge and he told he will be giving that in writing from Samsung but he is not responding back..he is a bloody ### he is not even responding to me..I have invested 65000 on fridge and there is no response from the bloody Samsung representative...now that there are dents on my fridge which the Samsung people have failed to replace it want replacement of my product immediately..

Dinesh
[protected]
email id-. [protected]@gmail.com

Your refrigerator product not good.
I purchased a refrigerator o[censored]r company dare 4/4/2017 and after 15 days freez not freez ice. And i complaint about this in care again and again but til date my freez not replaced by company because 2 time comprassor changed and 5 time gas fill and so on it s dhokha with customer and today 29/5/2018 engineer visit and says now your freezer system will be change. I hope i purchase new product or 2nd hand refrigerator i made foolish by samsung care and service center.

Hi Team Samsung,

My name is Ravindra Bhure, and I am using Samsung mobile Note 8. day before yesterday ( 27th May 2018 ) my mobile screen got damage and on very next day I had submitted my mobile in Samsung service center ( Neel telecom, in Ghatkopar East ). as my handset been registered in offer of one year screen replacement warranty, I had made the payment of Rs. 990/-.

on very next day I had checked the status of repair of Samsung portal. Status of the product is shown as " Your repair has been completed. Kindly visit Service Center to pick up your product ". To confirm I had given the call to respective center and the center team has denied to provide the product stating that Approval for replacement of screen is pending.

My concern here is if I had registered the offer and shown the registration email in that case why approval is required? and if approval is required then why customer is suppose to confirm the offer after purchase of the product.
what is the TAT for approval. even after 10 hrs center has yet not received the approval. resulting which handset is still there in center.

I had never expected this kind of worst service from Samsung,

Please refer the attachment of Status of product on Samsung portal.

Looping :- Consumer complain email ID of Mumbai region.

--
Regards,

Ravindra Bhure
[protected]

Dear team,

Being a samsung fan i own a convection microwave/washing machine /ac & a mobile phone. I bought a latest fridge double door model no. Mentioned above on 18th october 2017 (Diwali). The fridge at the place where the vegetables are kept started gathering a black smoky powder on the base. Registered a complaint on 27th may 2018 to samsung. 28th a engineer visits my place. To our utter surprise a big balloon size swelling was seen behind the vegetable box. The engineer asked my wife for a needle to puncture the same. When she resisted saying how can you make holes in the panel of a new fridge. The engineer replied he will be shooting a video of the same as he wanted to know what was the cause of the swelling for him to escalate the problem to the company. He was unable to puncture a hole with the needle and then requested the for a divider (Compass from a geometry box) after making some holes he could find water coming out from the swelling. There was a burning smell emanating. The engineer said that the fridge is getting very hot and it can explode. Can anyone look into this asap. Due to the swelling the vegetable box cannot be placed.

And rest assured i would expect a replacement for the same as no one would love to pay a huge amount for a branded fridge and expect a fridge which has been punctured.

In case of an eventuality samsung would be held responsible.

The engineer has the photographs & the video of the same.

I hope am immediate action is taken and the same be replaced asap.

Hoping for a favorable response.

Best regards,

Sanjay shetty
28/05/2018

I would like to register a complaint regarding the fault in my 1.5 ton inverter ac purchased in the month of july 2016.
Within two years of time i encountered a manufacturing defect in the internal coil due to which i was asked to pay a sum of rs 10, 600/- (8000 for coil replacement and 2000 for gas filling press tax).
Such a branded product like samsung should not info below wear and tear within a short span of time. Hence i request to repair the unit free of cost as the customer is in no way responsible for the repair.
I did register a complaint the details are given below but was offered only a discount of 25% which i am not ready to take up. I need the repair to be fine free of cost except for the service charges which i have already paid.
Details as follows:
Your samsung product request number is [protected]. Use this for any future reference at 180040-samsung[protected]

I Amit A Donald have bought a Samsung fully automatic washing machine from digi1 showroom of Kalyan (Maharashtra) on 26/05/2018.
till now no executive of yours have came for demo which is very poor service i had a word with your customer care they gave me the Service request number which is [protected] and told me the executive will call you and come by today till 4 pm. till now no one has come i have 2 days clothes kept for washing
So please me out and do the needful as early as possible.
Thanking You
regards
Amit A Donald
[protected]/[protected].

Hi, i am very disappointed in the services that the samsung support team offers regarding tv installation and re-installation.
We have a 40 inch samsung smart tv that was bought and used in bangalore.
When we relocated to chennai, we had raised a reinstallation request for which it costed us around 400-500 inr.
Now owing to renovation of my house, i had to dismantle it and raised again a re-installation request.
The...

We are getting harassed in this heat without refrigerator (Sg629epnsh/xtl) from nearly 2 months by service center in ahmedabad. Instead of repairing our refrigerator they broke it completely. Below are the turn of events
- on april 4 we lodged a complain that our deep freezer is not getting proper cooling. The fridge compartment was working perfectly fine.
- within few days a technician came and without even opening the fridge or checking gas pressure told that refrigerant gas needs to be filled.
- on 6th april repairman came and filled the gas and changed some parts, and charged us 2035/- attached is copy of the receipt.
- but nothing changed, we had the same issue, so we made another complaint on 8th april.
- after that 2-3 times different technician came and did some things and then our fridge compartment also stopped working.
- they said they will have to take to factory to check and took it.
- after 10 days and numerous calls, our refrigerator was returned saying problem is solved. But it was completely not working and was damaged by the service center.
- we lodged another complaint, this time another technician came did some things, still same issue.
- they again took the refrigerator to factory for checking.
- after another 10 days and numeros calls it was returned saying that they cannot fix the refrigerator.

Product serial number: b80241as400043x
Customer reference number: [protected]
Tracking no: [protected], [protected], [protected]

How can a company like samsung not repair 8 year old refrigetor? Apart from doing repair samsung service center damaged our refrigerator completely, it now does not work at all. If they were not capable of repairing it, they should have told form the beginning. What was the point of harassing us from nearly months and then damaging our refrigerator to the point where it is not operable at all. Please do some thing.

In february when the complaint was raised then samsung person came and said gas should be filled and gas is leaking so he has done welding and filled the gas and went.
Again the same problem the cooling is not happening then after the complaint, they came and said the same thing that gas should be filled, but no one is coming to fill the gas and no one is responding even after continuously following up.. Since 3 weeks.

There is no proper service team management for samsung

This is to inform you that i have purchased a samsung j7 pro from your company yesterday after charging when i saw the display it gets darker and darker as time passes. Today i have visit customer care of surat branch and met mr. Badar japanwala and mr. Huzefa sheikh they misbehave with meand also told that nothing will happen as it's not company fault led screen was already bend. But the phone was not fallen from anywhere even sceen guard is also safe. This customer care guys are misleading the brand name of samsung i request you to take serious action aganist them. When i talked more about product they are not ready to listen anything. Please help and replace the mobile.

I purchased a samsung refrigerator rt28m3022uz on 09/04/2018 at deep gift corner new delhi. My complaint no is - [protected]. My fridge door is not working properly from day one. I got defected fridge. So many time i call costumer but my problem is not resolved yet. I'm not satisfied with this product. Please replace it as soon as possible. Other wise i have to go in consumer court.

Dear sir 2 time i sending complent. I collect my mobile set hh sarvice center hmh jn. But problem is same now no resolved my problem. So pl pick my phone in yr service provider and change my phone or refund my amount bill copy and job card no sending attec hed this mail. Very poor and bad sarvice by the hh sar ice center hanumangarh jn. Pl coprate the costumers.

This email is regarding a complaint that has been filed to you guys since 7 days. My 43 inch plasma tv had some issue i called your engineers they said they will have to take it to the serive station. The next day your people took the tv to your service station then i got a call saying that it has some power issue in the next call they said there is an issue with the display of the tv anyway i told them to repair they said it would cost me 16k i agreed and gave them a go ahead then in the next call they said the part that they have to replace is out of stock and they will have to return the tv as they cang repair it and then they sent it back.
I called then again asking what am i suppose to do now as i have a samsung tv and incase anything goes wrong samsung is suppose to repair it for me.
And i got a reply that i am suppose to buy a new tv.
Since then i have been making calls to your tv department and each person who speaks to me says "i am fowarding this request and you will get a call with in 24hrs" everyday there is a new person i am speaking to and getting the same reply no one is helping me and my tv isnt working since 10 days now
Kindly look into the matter and let me know how exactly can happen in such a situation.

Plz refer to these complaint numbers

[protected]
[protected]
[protected]

Sneha bhatia
Mobile number [protected]

I had bought samsung television on 15th december 2015, after spending around 50thousand rupees and trusting the brand samsung, i had bought this television.
But now my television screen display is having patches on the screen and picture is elaborated.
I had complained to your customer care but your team is asking me to pay twenty thousand rupees to get it rectified.
I could have bought a similar tv with a very less price and 5yrs warranty but i chose to buy samsung trusting the brand.
If this what i get for trusting the brand, than i am really sorry to say please stop branding your self as a biggest brand.

Its an hard earned money and i need my tv to be rectified without any cost.

Hope the management listens to a loyal customer voice and act on it at the earliest.

Else i would be going to the consumer court and the social media.

Service order :[protected]

Regards

Hari singh
[protected]

I bought a new j7 prime 2 few days back and since the 1st day o[censored]se i am getting less battery back up. They are saying its having 33000 mah battrry but i am getting backup less than a day. I complained to them and they sai take it to customer care and call them while staying in ghe service centre. So i went to the centre and called that persin but he didnot pick the call and put all the blame on me that i didnot receive the call.
This people are cheating customers

I have a samsung note 3. While i was on vacation at dehradun my phone switched off and refused to get booted again.
I took it to customer care, dehradun. I was told to leave the phone for examination and was handed back with software updated for a charge of rs 236.00. Copy of bill attached for reference.
I was also told that my battery was causing problems. I ordered for an original samsung battery for rs 1746.00 and gave the advance. I was told they will call me after they receive the battery in 3-4 days.
After going home i realised the camera and music was not operating (Error of "unfortunately camera has stopped" & "unfortunately music play has stopped" was being displayed") i also noticed that now a hidden message was being sent every few minutes (Onscreen message of"sending sms message"displayed but no details of message visible).
I thought of asking them to reload the software when i go to collect my battery. But even after 10 days i didn't get any call. When my vacations were getting over i went to check and after the customary waiting period and checking from one countervto another i was told that my battery had indeed come (I asked that you were to call on arriaval.. No reply). Copy of bill attached for reference.
On my complaint of the service over software updation i was asked to take another token and wait again. I told then it is already an old complaint and if a reload can be done qickly as i cannot wait any longer for i have a train to catch.. But the staff very casually said"phone toh chhodna hi padega"... On being asked whether this will be treated as a new complaint and charged again they said yes.
I could not argue any further as i was getting late i left with my issue unresolved.
The great first impression i got on seeing the impressive customer care facility and a belief that the efiiciency of the staff would lead to a pleasant experience, was however thwarted by this callous attitude of staff and the disdain they show over customer problems as well as double charging them for a fault of theirs.
Hope you will guide for a better solution.
My phone still is without camera and music play and the mysterious sms messages are still going after every few minutes.
I am an army officer posted in pune presently. Please suggest a way forward to resolve my issue.
Thank you
In anticipation of a positive response

I have purchased washing machine of samsung company which is useless since buy. As when we wash clothes in the machine, clothes have small small holes which become larger and torn the clothes. Our clothes are not in a wearable condition due to this problem. I have complaint the customer care but not get any solution. I want to take legal action against them.

Hi
Job sheet bill no - [protected]

Mere mobile ka charging connector porper kam nhe kr rha tha, maine samsung service center pr mobile working condition me diya tha, or vo bole thek ho jayega, kuch tim bad jb me service center gya to vo bole apka mader bord kharab ho gya hai, or samsung team jhunt bol rhe hai or mujhse 9000/- mang rhe hai,,
Maine bola mera mobile working condition me tha,, jaisa maine diya tha baisa do,, to sarvice center wale ne mere sath gali de or bola apko jo krna hai kro,, apka mobile dead ho gya hai,,

Arun
Mobile no
[protected]

Dear sir,

Device model no: samsung j 5
Model no: sm-g570f
Purchase date: october 2017.
Contact number: 91-[protected]/[protected]/[protected]

I purchased this phone back in october 2017.
From last month and a half, the phone goes automatically to sleep mode or android software gets auto updated and re formats the phone.
I gave it to samsung service center twice, but all they do is update android software and still the problem is not resolved.
It is still under warranty and no permanent solution has been provided.