Samsung India Complaints & Reviews

I have ordered Samsung Galaxy On NXT 64 GB from Samsung shop on 11th Nov'17. At that time that have given offer that will get 10% cash back on ICICI card within 90 days. But to my disappointment, its more than 5 months now, and still waiting for cash back to receive. Whenever I made call to their customer care only answer I receive is "we have escalate your case and our senior team will call you back within 24 to 48 hrs.with resolution to your complaint" But till date neither I receive call nor the cash back as promised by them.

Sir,
My fridge ain't working since many months now...finally the company has decided to put the machine to depreciation and hand over a fair share of the price to me...Now the talks were on at the highest level with Mr. Ankit who promised to revert as soon as possible..
But I haven't heard from him since last 3days and also his number is unavailable..
Had placed multiple requests again to the customer care dept. but Samsung india doesn't seem to bother..
This is my last letter to the company to set things right..
Kevin Doshi
[protected]

I purchased a samsung level U headset through an ecommerce website and it was working superb until a couple of months ago, it started rebooting automatically, both on my laptop and mobile connectivity. It was one or two times a day initially, but it started doing it more frequently as the days progressed. So I took this to the samsung service center in tolichowki, Hyderabad (bill number [protected])

So, the guys looks at it and does a random test verifies the problem exists. However, he lookst at the arms of the device (which are elastic on both sides to support different neck sizes). So, while apparently, there were not physical damages, not even as much as a scratch, the right arm was a little more elastic than the left, which could happen due to normal wear and tear, and no were in the world it would be considered a physical damage. Also, it was an external issue NOT AT ALL related to the functionality I was complaining about. The guy is still not sure even after discussing it with his colleagues for about 60 minutes (which goes on to prove that they did not have a process for such issues).

Finally, he took some pictures ( and while taking the pictures, he made sure he stretched the arm more than he should have to make the stretch appear more than it really was) and uploaded on the case sheet and told me there is a physical damage and the warranty cannot be claimed. I tried to explain him the difference between normal wear and tear and physical damage, but the guy was very unreasonable. So finally he suggested I should contact the Samsung customer service.

While I was still in the service center, I called the customer service and spoke to a guy(unfortunately, forgot his name) who looked at the case opened the picture and told me CLEARLY he doesn't see any physical damage and asked me to wait till he confirms with the service center over the phone. Apparently, he was still relying on the SC to confirm the physical damage. He came back on the phone and told me the SC confirms the physical damage(which he couldn't find from the pictures just a few minutes ago). I refused to accept. He offered me a call back from the head office.

A guy named jayaram calls me and tells me nothing can be done as SC tell there is a physical damage. I clearly told him there is no physical damage and I want the device to be inspected by a more competent person. While I tried to reason with him for a few minutes, he finally told me he will refer the case to an engineer and get back to me.

A few days later (yesterday), I received a call from a Sr. Executive named Niveda who repeated exactly the same thing Jayaram, the previous guy told me. She very clearly refused any further assistance. I asked her for her reporting manager's name - SHE BLUNTLY REFUSED and told me she reports to nobody, what a joke of a service center. I simply asked her, assuming the guy at the SC was mistaken about the physical damage, what are the escalation options available for the customer, she simply told me there is nothing I can do. WHAT THE HECK!! So, a customer who purchases a premium product from your organization has not escalation patch to claim his rightful warranty. THIS IS SIMPLY DAYLIGHT ROBBERY BY SELLING SUBSTANDARD PRODUCTS AND REFUSING WARRANTY FOR FLIMSY REASONS.

The biggest assault on my frustrated emotions happened last evening when JAYARAM sent me an email advising me that the warranty cannot be claimed, and the "repair" can be done with service charges which he estimated to be about 3300. and the funniest part is, samsung Level U, the same bluetooth headphone I am complaining about, BRAND NEW, is available on samsung online store for 2999, Lock, Stock, Barrel.

BEYOND BELIEF.

My refrigerator is not working for more than 2 months and i have raised an sr '7267864' and keep on escalating to ceo office starting from 20th march 2018. Every time a new person from ceo office calls me and buys time and commit a future date. And never come back. No one takes ownership and resolves my issue.
Recently i had frequent communication with pooja (I was told she was some senior executive), she is arrogant and ends call abruptly and says ceo's office is just a customer care. I do not care what they told you, we are the actual guys who do the job and we need time to solve your issue (Again buying time), that's still fine if she takes responsibility and fixes my issue on priority. Also told me that i will get update every day until my issue gets closed and she disappears for a week or so and then calls me again and buys time repeats same that i will get updates every day and disappears. (I also told that she takes care of everything and she cannot forward my call to any of the senior executives. Problem here is she does not take ownership and does not provide a chance to escalate).

Please let me know when can my issue get resolved? Eta please?
What is stopping you from resolving my issue?
What the timeline to solve a customer issue?
What action were you taking if samsung support team is not responding well?

Thanks,
Prakash.

Dear sir
Samsung refrigerator model no. Rt26h300rh/tl srl. H04p42aj400656j was diposited to mangalam care c/o sanjita devi kanti shiv jyoti bhavan vidyasagar pally (Near vidyasagar school siliguri) mob no [protected] email mangalamcare. [protected]@gmail.com on 24 april 2018 (Receipt enclosed) but after lapse of 14 days equipment has not been repaired and no any satisfactory

Hi,

I would like to express my concern and complete dissatisfaction on the way how my complaint of manufacturing defect in samsung qled - qa65q8camklxl is handled.

Bought the tv (@ samsung plaza, t. Nagar, chennai, serial no.0a9k3pck100019) on 04th may and installed on 5th may evening by samsung installation team. Found patches on the screen and very bad light bleed (See attached pic which shows worst light bleed i had ever seen in top of the line tv costing around 3 lakhs) occurring on the letter box areas after installation and the same has been reported to samsung plaza, t. Nagar on the same day.

Agreed to send replacement tv and i stated that i need refund in case the replacement tv also will have the light bleed and patch issues. Showroom manager had agreed for the same and the replacement tv was delivered on 7th may.

Pl. Find the pic the way how the tv was transported and delivered to us!!! Pathetic way to handle 65 inch curved tv!!!

On 7th may evening again installation team came for the installation of replacement tv (Serial no. 0a9k3pcj600141) and to the shock we found the tv inside the sealed box is a repaired/serviced tv!!! Pl refer to attached pic as a proof. The same was agreed by the installation team that the tv is not a new piece.

Even with that, we tested the replacement tv and found the light bleed issue is same as the old one and the installation team also accepted it as a defect within the tv. The same was informed to samsung plaza, t. Nagar and the installation team updated the fault/defect to the showroom manager/team.

Until that point the showroom people were so polite and told that they will be visiting next day and proceed for the refund of the amount paid.

But today, when we again followed up with samsung plaza, t. Nagar for their visit, they simply transferred our case to service department and washed off their hands. Is this the right way of handling the customer complaint?

After looking into the way how samsung is dealing the issue on a 1 day old top of the line tv and the repaired/serviced tv inside a sealed box, i lost confidence on samsung quality and i am not interested in another replacement tv.

Hence pl arrange for refund of the invoice amount as this is just 3 days old tv.

Your immediate action on this shall be appreciated.

My contact number is [protected]
Complaint number - [protected]

Thanks & regards,
Porselvi

Dear sir,
Baught a refrigerator one year back (26.1.18) (Noida, india) and in a span of 15 months product has given up. Samsung product quality is not upto mark and breaching confidence in me. Earlier i m having same in problem in mobile.in so small period how a quality product is giving up. Looking for your response in subject. I am having a doubt that product supplied to me was defective or it was not a samsung product.
Kindly confirm that:
1. Poduct is original.
2. Defective product sold tome.
Product/item: samsung rt34m3723s8 dated 26.1.2017
Serial no:03nf4paj100828
Cash memo no:[protected]
Sales order no:[protected]

Hi,
This is regarding my ac which i got in 2012. From last 2 yrs, i m facing the same problem of cooling and repeatatbily i m complaining about the same. They are sending some technician who does even seems like literate, fixing the issue by filling gas and charging 2500 to rs 2800.
But the same issue occurs every alternate month.

I made my ac fix on feb 2018 and again facing same problem.. I m seriously fed up by calling customer care and following them.
More over, i don't know are technicians really getting the solutions?
Pls suggest what should i do further, so that i should not get this problem again.

Deepti
[protected]

I bought the new ac from samsung in the month of march post using it for 20 days it started giving me technical difficulties i complaint regarding the same to customer care and told them to get it replaced but no one is ready to help me on to this, i will be forced to escalate the matter further and take it to court and file a lawsuit against samsung.

Need a call back asap on [protected]

I had purchased Refrigerator of samsung costing Rs50000/- on 08/04/2014. In last four years atleast 5 to 6 times i got it repaired from samsung for some or other mechanical fault. Now on 11 april 2018 I was facing bit freezing problem with the freezer of my refrigerator as it was taking longer time in icing the water. I called the samsung customer care and they sent a representative to look into the problem. As per the representative, there was some gas problem so he filled the gas and charged Rs.2000/- for it and left my place. After 2 hours only there was a blast in my refrigerator and it stopped working. I called the customer care again and told them the incidence. They assured me that they will escalate the matter and solve the issue. Next day they took my refrigerator to the workshop for repairing but after two days they called and told me that the my fridge is permanently damaged and cannot be repaired. Now, they are not providing a proper solution to my problem and and neiIt was not expected from such a big company. There employees are untrained and donot have proper knowledge about the productsther replying on email. Forcing me to accept the 50% amount of the invoice value. Its shocking that samsung cannot repair its own fridge. Normal life of an fridge is atleast 10years and they have themselve made the fridge non-repairable. Now am forced with additional financial burden to purchase a new fridge.

Sbi offer 5cashback by using state bank debit and credit card under an
Arrangement with samsung india electronics pvt. Ltd (_quotmerchant_quot)
From 11 september to 22 octomber2017. Under this customer eligible for 5 cashback on min transaction of rs.20000 or above and maximum cashback will be rs. 2500 per card account. The cashback under this program shall be credited in the account of card holder by 22 january 2018.
According to this offer i had purchase samsung double door refrigerator model no: 03 sm rt37m5538s8/tl by using sbi debit card on 5th octomber 2017 through mann electronics (Othorised dealer of samsung) with rs. 35700. Merchant also debit handling charge of 2 (Rs. 700) including with total price of refrigerator. Till date i have not receive any cashback in my account.
For that i represent the local merchant and samsung customer care but they not resolved the problem, they said to contact state bank because they gave offer.
I also represent the sbi local branch manager for above incidence. But she said that there is no role of our branch in this offer, you direct contact sbi customer care. If local merchant have not right to resolve why you people gave them to right to sell samsung product. By this way, there will bad impression of company due to local merchant. Customer harrased due to inconvience. So i have humbled request to compensate the cashback offer to my account. Do need full this matter. Thanking you.
Please find the below attachment.
1. Sbi statement for 5 octomber debit detail.
2. Samsung utsave 2017 offer front/back page.
3. Sbi debitcard slip copy.
4. Retail invoice of mann electronics.

I registered a complaint against samsung mobile here on consumer complaints on 3rd may, 2018 regarding faulty mobile (Galaxy s9) where samsung service centre (Bill no [protected]) n samsung customer care (Reference no [protected]) were deliberately not acknowledging my problem.
I received a mail from ur side on 4th may that samsung india had been notified about my complaint.
On your intervention, samsung customer care executive contacted me on 4th, gave me a new reference no ([protected]) n promised me that my mobile issue will be discussed with the seniors n the management n that they would contact me again within next 24 hrs.
Now almost 60hrs have passed n still there's no response from samsung.
They are deliberately maintaining a silence n not responding in the hope that i will give up my efforts n collect their faulty mobile set without the issue being resolved.
I again request you to pls help me n get my newly bought mobile replaced by samsung.

Sandeep ([protected])

His there.. I bought a samsung j7 max from singh communications in gurgaon on 2 feb 2018.. They promised me a paytm cashback of rs. 1400 at the time of purchase. However the same has not been given till date even after contacting them infinite times. The paytm team after being contacted by me says that the cashback code was incorrectly applied at time of purchase by the seller. Kindly advise what to do here as i feel cheated and the seller is not accepting his mistake.. Enclosing screenshot of the purchase.

Uneet sangwan

Dear team,

Service request reference no: [protected]

My samsung refrigerator was purchased in april, 2012. Since last 3/4 months, our refrigerator has some ongoing issues of cooling.in march, the engineers came and solve gas leakage problem (That is what they identified and claimed to solve it), charged me heftily now again in one months time, it is not cooling.

Another technician came to our place yesterday investigated the machine and said since you are putting untensils with water to make it ice in freezer section, our fridge is not cooling. How rubbish? When we tried countering his explanation, he started giving us lame execuses and compared old timer products vs new products.

We did not want to argue with him so let him go and waited for another day without keeping anything in freezer section to see the effects... The result was same no cooling effect and no ice cubes in ice tray.

I want to register a complaint against this technician and samsung for their poor service.

Regards,
Pinkal soni | [protected] | [protected]@sevennhalf.com

I am very much unsatisfied and feel cheated with final resolution of no action from samsung for the evident and serious issue of s8 phone overheating while performing trivial operations on phone

Here are the different interactions i had over last two weeks with samsung

· on 21st of april, i visited service center for over-heating issue on my s8 phone. After showing the phone overheating (In air-conditioned environment) for trivial operations like youtube video watching or surfing net, service center team acknowledged the heating issues. They identified this as motherboard issue and replaced on same day

· on the same day (21st of april), after replacement of motherboard, i showed same issue to ram (Service engineer). He suggested to use the phone for a day or two and then report back. The issue was not resolved and same was communicated to ram

· on 27th again the phone was resubmitted for further action

· after multiple follow-ups with samsung, i got reply from you on 3rd may. The resolution you have provided that there is no issue with phone.

· i collected the phone on 4th april, without issue resolved

· the phone heats up to the level that i cannot take calls sometimes


Below are the questions unanswered

1. On 21st of april, if there was no issue with phone, why was the motherboard changed? And after motherboard replacement, even if the same heating project persists, why now samsung aying the there is no issue with same heating?

2. Using the phone in this condition not only is inconvenience, but also poses risk of burns or hazards. Samsung ignored all these risks and shown how samsung treats to its premium customers

I have recieved an email from a company named as samsung electronics (Uk) ltd
On the day of march 12, 2018.
They have told in the email that i have recieved an amount of about 5, 60, 00, 000.
They told me to first deposit an amount of 25000 which i did submit and now they are asking for more money. I dont know what i should do.
Do reply, please. I have send some photographs also. They even told me they will also give some other gifts..
Please help me out with this issue.
The phone no of the man who calls and tells about this email is
[protected] and his name is johnson clark.
Yours truly
Rajeev kumar a

I had purchased one samsung refrigerator in the year of april 2012. Since day of purchase i had faced numerous problems and repairs were done by the samsung service center personnels. I have been asking them for replacement as those problems caused me lot of inconvenience and every time they are assuring me this repair that repair will resolve the issues.
Since the day of purchase i must have called and paid the various charges to the service center people may be more than 15 times. All are telling us that it's failed model from samsung and the the model was withdrawn from sales long back.

Now my patience has run out as last week as the compressor failed and it's an expensive unit and out warranty.
After this extensive repair and in-service failures i strongly claim samsung india should take the product quality failure responsibility and provide me a suitable solution.

Please advise.

Hello, i had purchased samsung c9 pro last year in the month of may, from then i am facing issue with the product for every 3 months. Recently from feb i am facing an issue with battery charging i had walked into service centers more than 5 times but the issue remains same. Every time when i walk into service center they will say the issue has been resolved. But the issue remains same it has been more than 3 months i am facing but no one is ready to help me out.

Greetings,

Sir i'd submitted a request vide ref. Id no. 1941934, regarding replacement of screen of s7 edge.

I received a message where my phone no and email were seeked. I immediatly replied, but since now no further communication is there.

Sir, kindly refer my earlier request submitted on 30.04.2018, and provide me the one time free screen replacement, and guide me where to visit to fix the issue.

Plz do the needful at the earliest and oblige please

Sincere thankz and regards
Vivek shrivastava
[protected]

On 19.04.2018, i had lodged a complaint for repair of my refrigerator vide request no-[protected], your engineer visited & after examining the refrigerator, he said that its gas have to be refilled. For this the charges of rs 1617/=were paid by me as per the demand raised by your engineer. He filled the gas & said that now your refrigerator is ok. When next day in the morning we checked the refrigerators cooling/working, we were shocked to see that it is not cooling properly and is in the same position as it was before filling the gas. We again contacted the same engineer; he visited again and said that your refrigerators pipe has internal leakage so it will not work/cool.
How much trained are your engineers who one day say that after filling gas it will work and the next day say pipe is leaking? What he had checked on the first day or was he doing hit & trial method with refrigerator?
When we demanded refund of money for not resolving our complaint, your engineer said that give me back the original receipt, i will deposit this in company and your money will be refunded. But we were shocked to see that without refunding our money he closed the complaint & denied to refund the amount. I again lodged complaint no-[protected] on 02.05.2018.in response to this your service engineer mr alok contacted me and assured me to resolve the complaint but still i am waiting. Please resolve my complaint or i have to go to consumer court for resolution of my complaint.
Waiting for your response