Samsung India Complaints & Reviews

Jan 24, 2018

Updated by Rishabh111 Request a call back on urgent basis on [protected]

Jan 23, 2018

Updated by AmolJagtap Dear Team,
Today I received call from Shanu Malhotra[protected] and without understanding she disconnected phone call & closed the complaint which sent to CEO's office.

what is going on ? How we trust on this Samsung branded company any Product where these type of peoples as Senior Executive, Customer Experience. they did not care about end user who buy this brand of Samsung products.

All above mention senior Executives are even not provide the escalation matrix then how upper management get the real scenario then we did not buy any Samsung Product in future this is dam sure.

and issue is that out of 6 peoples only two ladies contact me for issue & without understand closed the complaints, and main concern is that I am never told them to go agents your company policy. but what is company Policy if Physical damage did by end user or customer then I am agree with them but here case is that
mention physical damage happens due to faulty display we get from day one & explain them for same.
In short how I accept & pay 20 k for the TV price 34 k, if this mention damage not does from us as customer even provide the photo snap still they reply & closed complaints.also because of this type of third class service i am get & increase the days without solution. or given 20K chargeable cost is never ever acceptable for me.where we are not in fault.

I am really very disappointed from the service i get from Samsung Brand company where I was buy two TV's one is 32" & another is 42" . if you want kindly refer Invoice no for same (SLA[protected] & SLA[protected]. also i have attached the files FYI.

@Indian Consumer Team,

Request you to give me justice for mention issue raised by me. if I am wrong kindly correct me, why i am sure because Santosh, Sadashiv & Senior Executives told me that this spot should be increase day by day due to that I know in month of oct 2017 installed TV have issue occur automatically within 3 months because of faulty part of display i get and from Dec to till date their service team wasted time on my complaints (28th Dec 2017 to till date almost one months I am struggling a lot for same)
I have hope from you Indian consumer team member to get justice from you, any how you will help one Indian middle class person who do the handwork & earn money.

(Note: If these Senior Executives mention physical damage happens from my side but reality is this particular pic have an issue from day one due that My request to Samsung should be replace faulty display panel asap under warranty & without wasting you're valuable time.)

Thanks in advance for your valuable support.

Jan 30, 2018

Updated by AmolJagtap Hello Samsung Team,

My TV display issue is still not resolve . already provided details for same so kindly check previous closer request by Samsung team.

Thanks

Jan 23, 2018

Updated by energy.gaurav Mobile number: [protected]
email: energy.[protected]@gmail.com
ID: [protected]

Jan 28, 2018

Updated by energy.gaurav Hello Samsung,
you were quick to ask for the phone number and email I'd, but since then you have not contacted me yet.

Jan 23, 2018

Updated by Jyothi Gurunath Request number : [protected]
My Mobile number : [protected]
email id : [protected]@yahoo.co.in

Jan 23, 2018

Updated by Yvet No mobile no. at the moment.
I can be contacted on[protected]
email - yvette.[protected]@tcs.com
Consumer Complaints ID - 1843212

I have written several emails to Samsung India (top Management). But none of them have the decency to reply to my email. This is definately not as per Samsung Standards.

Jan 23, 2018

Updated by Yvet Dear Mr. Kwon and Mr. Park,

Goodmorning.

I have just received a call (at 10.45 am) from Mr. Manish. Who has asked me to handover my handset to Samsung Authorised Service Centre in Vile Parle (West). who will change the mother board at no cost from my side. I request the samsung ServiI have just received a call from Mr. Manish. Who has asked me to handover my handset to Samsung Authorised Service Centre in Vile Parle (West). who will change the mother board at no cost from my side. I request the samsung ce Centre to do a thorough check for Software and Sensor issues, as in the past the Service Centre kept telling me all the time, that the phone had a software problem. Manish also mentioned that the new mother board would be under warranty for 3 months from changing. I would like to know what happens if the phone gives a problem again after 3 months (Manish, Please give me in writing in an email).

Jan 24, 2018

Updated by Yvet Email to Manish from Samsung given below

Dear Manish,

I visited The Samsung Service Centre at Vile Parle today at 11:49 am. and met Priyanka. I was then put on to an Engineer (Praful Gaichode) who attended to my complaint. He opened the phone and since I had told him of the sensor issues also in the past, he looked at it and found that there was no sensor rubber at all in the phone. So either it was never there at all or it was not installed by Zain Telecom (Samsung Service Centre), where I had once given the phone (while in warranty period) for sensor not working issue.

2) Praful put a new mother board (I hope it was a new one), because he brought the box separate and the mother board separate (he didn't take it out of the box in front of me). And after fitting the new mother board, the phone still didn't come on. So there was a Senior Engineer (Satish Adep) who was co-ordinating with Praful and they were both of the opinion, that there may be a display issue as well. When I took it to Zain Telecom on 17th Jan, 2018, they phone and told me that it was a display problem, but they have recorded it as mother board issue. When I took it to the Vile Parle Service Centre, they (Harshal) opened the phone and told me that the mother board has gone. So I just do not know what is happening.

Request you to please give instructions to Vile Parle Service Centre, to go ahead and do the job on the sensor, motherboard, display, software and whatever may be wrong with the handset, or request you to replace my handset with a new one.

Jan 29, 2018

Updated by Yvet Below mail sent to Manish and Chanchal of Samsung. But they do not reply to any mails.

----- Forwarded by Yvette Zaccheus on 01/29/2018 11:23 AM -----

From: Yvette Zaccheus
To: manish.[protected]@partner.samsung.com, chanchal.[protected]@partner.samsung.com
Cc: "[protected]@gmail.com" <[protected]@gmail.com>, o.[protected]@samsung.com, bd.[protected]@SAMSUNG.com, hc.[protected]@samsung.com, [protected]@contactus.samsung.com, manish.[protected]@partner.samsung.com, shivani.[protected]@samsung.com, rahul.[protected]@partner.samsung.com
Date: 01/29/2018 11:20 AM
Subject: #Personal# - Grievance. - Invoice attached - Faulty piece. - Gentle reminder 2

Dear Manish and Chanchal,

Received a call from Priyanka from the Vile Parle Samsung authorised service centre. She informed me that along with the mother board, the display too has gone. There was at least some display when I submitted it to Zain telecom. But after they opened the handset, that too is not coming on. I had even asked the lady at Zain Telecom why the scree was not coming on and she had told me that "It will not come on, since we had opened it".

This just goes to show, that Samsung service Centres are not up to the mark.

Request you to look into this urgently and get my handset repaired (mother board and display) at the earliest. Also, check the phone properly for the sensor, software etc..

Regards,

Jan 30, 2018

Updated by Yvet Below Email sent to Mr. O Kwon and Mr. B D Park of Samsung India

2018 11:45 AM
Subject: #Personal# - Grievance. - Invoice attached - Faulty piece. - Gentle reminder 3

Dear Mr. Kwon and Mr. Park,

I spoke with Manish on 29th January 2018 at 16: 52 hours., and he has confirmed that the motherboard as well as the display of my phone is not working. He also said that they are procuring the parts and will revert. He did mention about a discounted price for the display, for which I have clearly mentioned to him, that I am not going to bear any cost, as it is solely the responsibility of the service centre. On 17th January, when I visited Zain Telecom, the display was coming on and after they opened the phone, it does not come on. I had even questioned the lady there, that earlier atleast we could read SAMSUNG on the phone, and she gave me a silly answer saying, that "It will not come on the screen now, as we have opened it". So you see, it is totally the responsibility of Samsung to bear all expenses on the repair of my phone.

Let me also bring it to your notice that Manish on behalf of Samsung, does not reply to my emails and does not keep me updated about my phone, while it is at the service centre.

This is the poor service we get from SAMSUNG.

My advise to all would be not to buy a SAMSUNG phone, As they are not upto their standards.

Regards,

Jan 22, 2018

Updated by tscreationz Hi,
Myself Tahir
Oder ID:[protected]
Mobile No. [protected]
Email: [protected]@yahoo.co.in

Jan 24, 2018

Updated by tscreationz Dear Samsung,

This has been 2 days and no action taken yet from your side. I am sure you were busy in promoting your product.
If you will look in customer's problems you wont need to promote yourself. Very bad experience with Online Samsung Shop. Guys i suggest you to buy from other online stores like amazon or flipkart. At least they have return/refund policy if found any issue.
I will not and never recommend anyone to buy from samsung online shop as you can see poor response from samsung.

Jan 21, 2018

Updated by Vilas Shinde (vilya) samsung team please request you please consider my request and reply me ASAP

Jan 23, 2018

Updated by Vilas Shinde (vilya) Dear Team

My mobile number is [protected]

email id = shinde.[protected]@gmail.com

refrence ID= 1842366

Team Please Find above details

Team Please Do the needful

best regard`s
Vilas Shinde
[protected]

Jan 30, 2018

Updated by Vilas Shinde (vilya) Respected team

Can you please share my complaint status?
I will not paying upcoming loans for giving mobile because mobile is not working and cant resolve my issue your end

Jan 20, 2018

Updated by Navruchira No demand can be fullfilled by company as they are God and smell that this is a fault done physically by consumer it self and this act forced company to void warranty.

Feb 01, 2018

Updated by Ravi S Negi Dear Team Members,

We SINCERELY THANK YOU FOR TAKING UP OUR MATTER WITH THE CONCERNED COMPANY TO RESOLVE IT. FURTHER TO MY MAIL WE WOULD LIKE TO FURNISH THE FOLLOWING DETAILS

PERSONAL DETAILS: R. S. NEGI, MOBILE NO [protected]/ [protected]

ADDRESS B-4/249, PARYATAN VIHAR

VASUNDHARA ENCLAVE, DELHI --110096

DETAIL OF PRODUCT: SAMSUNG REFRIGERATOR MODEL NO RT42FDAGASL/TL

SERIAL NO 50954DBF200119N

DATE OF PURCHASE 4/04/2014

COST OF THE ITEM RS 42700/

RETAILER, S NAME E.P. ELECTRONIC POINT

MAYUR VIHAR PHASE 1, NEW DELHI 110091

DATES OF COMPLAINS REGISTERED WITH THE RETAILER & THE COMPANY

17/4/2014 COMPLAIN LODGED WITH RETAILERS FOR DAMAGED BASKET. (WHICH WAS NEVER REPLACED EVEN AFTER GIVING ASSURANCE)

22/4/2014 COOLING PROBLEMS WAS RECTIFIED BY BY EXECUTIVE.

18/2 2016 GAS LEAKAGE PROBLEM, REFILLED BY COMPANY EXECUTIVE.

26/10/2015 TEMPERATURE ISSUES GOT REDTIFIE

19.3/2016 GAS ISSUE (GAS GOT LEAKED) REFILLED BY COMPANY EXECUTIVE ON PAYMENT

16/8 /2016 COOLING ISSUE AND GAS PROBLEM WAS RECTIFIED BY COMAPNY EXECUTIVE ON PAYMENT

30/10/2016 GAS WAS LEAKED REFILLED BY COMPANY EXECUTIVE ON PAYMENT

15/5/2017 COOLING ISSUE AND GAS PROBLEM GOT RECTIFIED BY COMPANY EXECUTIVE ON PAYMENT

15/1/2018 GAS ISSUE ON FURTHER INSPECTION IT WAS KNOWN COMPRESSOR GOT BREAK DOWN REPLACED BY COMPANY WE HAVE TO MAKE PAYMENT AROUND RS 2000/FOR GAS FILLING AND SERVICE CHARGES

23/1/2018 REFRIGERATOR CAUSING TOO MUCH NOISE LODGED COMPLAIN.

THE SAID PRODUCT HAS BEEN TROUBLING SINCE IT, S PURCHASE AND THERE ARE REPEATED COMPLAINS ABOUT IT. IT HAS GIVEN TOO MUCH NUISANCE TO THE MEMBER OF MY FAMILY AND WASTED OUR TIME IN RAISING THESE ISSUES WITH THE COMPANY EXECUTIVES.

NAME OF SOME OF THE EXECUTIVE TO WHOM WE HAVE, HAD SPOKEN REGARDING THIS MATTER ARE

MS SAPNA / MR S SHARMA MS JASWINDER MS POOJA

RETAILERS INVOICE IS ATTACHED FOR YOUR KIND CONSIDERATION.

WE ARE CONVINCED THAT EITHER THE COMPANY OR THE RETAILER HAS PUSHED THE DEFECTIVE PIECE TO US KNOWING OR UNKNOWINGLY. THEREFORE WE REQUEST TO HELP US IN REPLACING THIS PIECE.

WITH WARM REGARDS

R. S. NEGI