Samsung India Complaints & Reviews

Dear samsung being a satisfied customer for many years approximately 4 months back i purchased samsung j7 max at first was very much satisfied with the overall service but after few days later the phone became slow and sometimes it gets hang in the every now and often any particular moment almost daily. From being a valuable and satisfied customer i am just fedup and want to sell my 4months old phone and will never ask or buy any samsung product particularly phone. I have given two times stating my problem after format and all still it is not resolved. I replacement of my product asap.

Dear sir / madam,

I really feel sorry to write this mail to you after having used your products for years together. I am not sure, if it is my simple bad luck that i bought a problematic product and then got stuck up with your ever erring service franchises or it has always been like that on your service quality and it’s the first time i am experiencing so. Let me explain the issue in detail.

I have bought a samsung galaxy mobile model no. J 7 prime imei no.[protected] from your dealer g. Rogers & company 12, dalhousie sq. (East), kolkata-700 001 against bill no.27730 dated 3rd february, 2017. I have two connections through that mobile i. E. Reliance jio&airtel.

For the first six months it operated overall seamlessly while i noted three issues –
Firstly the phone was getting heated when in use;
Secondly, the battery was draining out too fast evenwhen i am not using too many applications simultaneously;
And thirdly, the phone was taking too long for full charging.
With this, three complaints i thought of visiting your service centre and took my phone to your service centre at behala sakher bazar, kolkata during the beginning of october, 2017. They kept the phone under observation for a couple of days and then changed the charging port mentioning that as the root cause of the issue. That’s where the story started. Connection for 4g sims became erratic after servicing as lte & volte sign was showing on &off quite frequently. Hence from then till date, i kept on visiting your service centre, so far thrice, primarily at the prince anwar shah service centre/kolkata. Every time it would be retained for a day and then returned back with a claim that it's repaired now while nothing would have changed. I am sure if you had the award of maximum visit to your service centre i would be a strong contender by now. Also the additional development now is, by way of changing the panel they had created four spots on the lcd screen. During such frequent visits, they have been time and again mentioning that the problem was with the sim and made me change the same thrice with no effect. It is also to be mentioned that above incident has been intimated to samsung when someone called me on 15.01.2018 about condition of mobile.

This clearly goes against an organization of your repute and i am probably going to give you one last chance for resolution from youyour end by changing my set in next 15 days from the date of this letter. Else, i am left out with no option but to go to the consumer forum given the harassment that i have undergone over the last four months or, to be precise, since the time i have bought this phone. Anticipating a quick & positive response from you.

Yours faithfully,
Kolkata,
Dated : (Rajibkairal
Mob: [protected] email: [protected]@gmail.com

Dear sir / madam,

I really feel sorry to write this mail to you after having used your products for years together. I am not sure, if it is my simple bad luck that i bought a problematic product and then got stuck up with your ever erring service franchises or it has always been like that on your service quality and it’s the first time i am experiencing so. Let me explain the issue in detail.

I have bought a samsung galaxy mobile model no. J 7 prime imei no.[protected] from your dealer g. Rogers & company 12, dalhousie sq. (East), kolkata-700 001 against bill no.27730 dated 3rd february, 2017. I have two connections through that mobile i. E. Reliance jio&airtel.

For the first six months it operated overall seamlessly while i noted three issues –
Firstly the phone was getting heated when in use;
Secondly, the battery was draining out too fast evenwhen i am not using too many applications simultaneously;
And thirdly, the phone was taking too long for full charging.
With this, three complaints i thought of visiting your service centre and took my phone to your service centre at behala sakher bazar, kolkata during the beginning of october, 2017. They kept the phone under observation for a couple of days and then changed the charging port mentioning that as the root cause of the issue. That’s where the story started. Connection for 4g sims became erratic after servicing as lte & volte sign was showing on &off quite frequently. Hence from then till date, i kept on visiting your service centre, so far thrice, primarily at the prince anwar shah service centre/kolkata. Every time it would be retained for a day and then returned back with a claim that it's repaired now while nothing would have changed. I am sure if you had the award of maximum visit to your service centre i would be a strong contender by now. Also the additional development now is, by way of changing the panel they had created four spots on the lcd screen. During such frequent visits, they have been time and again mentioning that the problem was with the sim and made me change the same thrice with no effect. It is also to be mentioned that above incident has been intimated to samsung when someone called me on 15.01.2018 about condition of mobile.

This clearly goes against an organization of your repute and i am probably going to give you one last chance for resolution from youyour end by changing my set in next 15 days from the date of this letter. Else, i am left out with no option but to go to the consumer forum given the harassment that i have undergone over the last four months or, to be precise, since the time i have bought this phone. Anticipating a quick & positive response from you.

Yours faithfully,
Kolkata,
Dated : (Rajibkairal)
[protected]
Email - [protected]@gmail.com

I aditya kumar is currently using samsung s8 plus the premium model of your company. Few days back i mailed you regarding quality of your product and the service provided by your employees. My handset is in warranty and the battery has 1 year warranty according to your policies. My phone battery has swollen due to which the back panel is damaged. My display screen is perfect which justifies that the back panel is damaged because of the battery. Earlier it was having little cracks on it but when i submitted my phone in your service center in noida, u. P for the estimate letter they damaged it even more badly. Now your company is specifying that my phone's battery is out of warranty due to the damage. And i have to get the battery and the back panel changed by paying charges. Is it my fault that you poor quality products? Is it mt fault that the back has been broken because of your batteey quality? Why will i pay for the battery when its in warranty and why will i pay foe the back panel even when ita your company fault. Sir this not the quality and service of the company and products worh rs 70000. I have not paid such a huge amount for your such poor services. Your company is not earning only we are also working and we also have our work ethics. And i am surely going to take legal actions against this and i will also forward this mail to your head office and to the court because i will not accept such kind of service and quality of products of such huge amount. If your 70000 products get damaged in 6 months only and i have to pay more for them even in warranty then i dont thibk your products are worth buying. Its better to prefer other companies only who dont make fool of their customers.
And i am also attaching the related documents and pictures for the proof

Reference to samsung india complaint status update [id: 1836024]
Samsung service person came checked the tv and confirmed there is blur appearance from the side direction and he called his managers they check with the product & came back stating blurriness is the feature of this product & not the problem. How can blurriness be the feature in any product and it's stating it's not having 170 degree view, how will we get to know there is some thing like this in the led tvs, but nothing is mentioned in the manual about it. Either cusomer care or samsung exclusive showroom jalahallicross person are not accept the complain they are just coming back stating it's a feature and even after the proof they are not ready to replace with other product or refund. They are saying to sit & watch the tv only from front, about they can except that. I purchased from samsung exclusive showroom paying 61k plus after paytm dicount of 6k, thinking it will be a good product, but later i realised that it has the problem in the side view looks blur in this model as you go to right or left side. How can a blurriness be part of feature and why should they produce such product & realize to market. Samsung being such big co. Who would have done lot of r&d to bring the product to the market, why they have gone wrong in it. How they can expect every one to sit in the front & watch the tv which has good picture quality only from front & bad which is blur from the sides & if it's an old movie which will less resolution will looks blur & can't see the pictures clearly. It's completely a disappointed product. The customer will be innocent or will have nill knowledge about the product they go thinking with uhd & paying so much they will be given a better product. I strongly recommend indian consumer complaints depth. To review this product & please stop this product manufacturing & selling them in the market. I am regretting after buying this product & i don't wont other customer to feel the same or disappointed after buying this product. Please take necessary action as soon as possible before other customer face the same issue or get cheated.

After having a samsung french door bottom freezer for approximately two years it now has a very unpleasant order inside the entire box. We have cleaned it several times to no avail. It is now permeating all thats in the box. I truly sympathize with all others who have the same problem. It is to the point we are considering throwing it out and buying another brand. Its a shame because it has been very reliable for us.

I requested for service for refrigerator model no.:rt42hdagesl/2014, as there was no cooling in same product. Service guy came on 09.01.2018 and he changed inside freezer panel (Call no.: [protected]). After few days there is problem of frosting, everywhere in freezer ice only and secondly water leakage in lower part of refrigerator. Yesterday i. E; on 17.01.2018 i complaint again for same problem, service executive came same day, during his visit instead of checking main problem he was unnecessary was disturbing refrigerator doors if there is no need of that and he said, "i will come after two and we have to off refrigerator for min. Two days. This is the solution? Or what?
Need help on above said.

Kind regards
Sulakshna
[protected]
Email : [protected]@gmail.com

While we made the purchase from the local dealer in kalkaji, new delhi, we complained that refrigerator cooling is on and off and the freezer section is not working properly. He did send his technician who stated that it is due to high heat that this is happening but will be resolved automatically.
Within few months of purchase the freezer compartment of the fridge stopped working, we raised the complaint with samsung and the problem was rectified by filling of gas.

Again in august 2017, we faced the similar issue of freezer compartment not working. Once again we were told that gas needs to be filled, and the same was done by samsung on the payment of rs 1500/

But the problem reoccurred again in december 2017. We complained the same again to samsung helpline. The representative of samsung came. However after his visit and whatever he did to our refrigerator, instead of problem (Freezer not working) getting rectified, the refrigerator started making some noise and then even themain section of the fridge section stopped working. As a result the total fridge has turned to a dead almirah.

To our shock and surprise the representative of samsung who visited shared that they cannot now repair the fridge as they do not know how to solve it and advised to get in touch with company for a replacement of the refrigerator. The service acknowledgement note is attached.
Thus it is very clear that this refrigerator had manufacturing defect right from the beginning and the samsung service team has been hiding the fact and trying to find short cuts to resolve the issue.
It is humbly requested that the new refrigerator be provided as a replacement of same model on foc basis to the undersigned at the earliest.
Regards

I bought a samsung phone model j7 pro 730, invoice no. T/17-18/730 dated on 13 nov 17. It is very pity to inform you that from the day of puchase i started facing network issues. Moreover, i had complained on 15nov17 but still i am facing same problem. Also i went to the b2x service solution center more than 20 times but it seems that you people have turned deaf ears to my problem.in addition to it, i have deposited my phone to service center thrice but no solution or response is received from them.
I have been calling on customer care centre but my problem is still not solved.
This phone is not working and i request you to give my money back.
I have always trusted your brand but your staff has made fool of me by always saying that this phone is well and working. The question is that if the phone was working then why they deposited my phone three time.
Secondly they did not gave me d-o in 15th november2017.
Look into the matter as soon as possible.

Hello Sir/Ma'am,
On 16th january, I purchased samsung wireless headphone model number- MS991E from a local mobile shop in Kanpur, about which I have two complaints -
1. Shop owner did not provide any bill eventhough I asked for it, He said bill does not come with this product.
2. Later when I bought the headphone without receipt, went home and listened, headphone was making static noise.
Next day when i went to him again to replace the headphone he refused in loud voice.
Shop details are as of follows -
BABUL MOBILE WORLD
122/61, Sarojini Nagar, Darshan Purwa, Kanpur, Uttar Pradesh 208012.

I lost my Samsung S8 +pulse Gold color 64 GB i brought in indranagara Global phones #09, CMH road INDIRANAGAR BANGALORE 56

Date : 24/07/2017
Serial no of invoice SI/1128
State : Karnataka
State code : Ka

SAMSUNG MOBILE : G955FZDD GALAXY S8+ 64 GB GOLD
IMI NO :[protected]

Please i like that mobile and i taken i want my phone back i Did not done insurance please help i am normal person do me faver My name is Girish s mobile no: [protected]
Emile : [protected]@gmail.com

From months i didt get any information not supporting Samsung company also

26.12.17 - approached samsung mobile service centre, salem for blank display & on the same they gave my mobile stating display changed.

8.01.17- again blank display, this time updated software and gave back my mobile next day.

10.01.17-blank display, samsung mobile service, tiruppur, informed mother board problem and out of warranty & to pay for the board.

Hello samsung customer team,
I had observed a person in gujarat, surat area is selling duplicate led tvs with samsung logo and stickers where should i complaint, please give me the details in clear so i'll provide information to them in clear. They are selling different sizes like 55", 42", 32" smart tvs china made with samsung logo and samsung stickers, the models available in regular samsung authorized stores and the product i had seen are quite different. And i felt this information is to be passed to concern department because selling duplicate products is illegal and will cause damage to original brand. Even the remote control is having samsung sticker.

Dear team

I bought samsung mobile j7 pro on 30th dec 2017at salem mobile xpress showroom. I had faced network issue airtel not detected in my mobile from the date purchase i had approached service center on 10th of this month after two times sim replacement from network end they took my mobile one full day 10th and they return same day evening they told software issue and now issue cleared hence issue will not come.in third day itself again faced software issue automatically playstore getting opened in home with some app promotion on 13th of this month which pongal leave started. Today i visited service center they again today me to handover mobile for software update if issue cleared means can get mobile by evening they need two days time for hardware replacement.

Just 18days old mobile i am facing repeat network and software complaint what type product you people provide consumer and service center super reponse to customer for my first time visit they didnt give complaint no and now they providing complaint big conversation, i asked for doa replacement they refusing to take request.

Is this service center people will repnse customer i am clearly approaching that two times i am facing with in the 15 days there is government holiday ur service got shut down.

Why should i suffer by purchasing your product at 20k.

Is this the way to samsung team will response ur customer thanks

I want to return the product and need refund for that mobile.

Job id - ja275
Service bill no - [protected]
Serial no - rz8ja1jf3ot
Imei no - [protected]
Model no - sn-j730gzkwins

Regards

Kalaiselvan v
526/6/404 kamaraj nagar colony
Attur main road ammapet
Salem 636014

[protected]
[protected]

Dear sir,

This is with reference to my samsung galaxy c9 (Model name sm c900fzkdins, serial no:-rz8j2189qjd ([protected]) which was brought on 26th february 2017. From the very first day we observed technical glitches in speaker crack sound but it was not replaced by the vendor after my several request to them.

However days gone later technical glitches arises one by one and led screen started flicking on which it was hand was handed over to the local authorized service center: [protected] shree ji electronics based at gomti nagar lucknow on 10/01/2018 under bill no:-[protected]. (Cc complain no:-[protected]/[protected].)

However they failed to repair as because of back order of new receiver for my set.

Keeping in view of above mentioned facts as i've been complaining from the very first day about the manufacturing technical glitches in mobile phone. May i request you to kindly provide me new hand set at the earliest.

With best wishes,

Ashish jee

I have purchased the j7 max mobile 2 months back but my phone wifi not working good every one minute its disconnecting wifi. I called customer care but they not responding pls suggest what should i do its very embarrsing pls tell me immeaidiatly on [protected] i have fed with doing every time connecting pls help me 17000 rs i have spent its very huge money do the needfull
Regards
Jaleel
Ph #[protected]

I purchased a j7 pro on 1st jan 2018, not even 2 weeks into operation the screen developed purple patches. On calling the customer service lady says this is considered impact damage and will not be covered under under warranty. On calling the service center they says no stock and i need to deposit the phone with them and then they will order in case i want it repaired.

Brand new phone so why do i pay and why do i wait. I need a new replacement phone now.

My mobile repair was denied due to physical damage. But my mobile didnt got damged. It was denied by agra samsung service centre saying dat mobile pocket me daalne se tut gaya hoga. Is dis your disgusting reason. Pls consider my request otherwise consumer court would be last option for me to get justice.sir i sware phn was nt physicaly damaged and neither damaged is shown smwhr in phn even a bit...spot was earlier small lik pin point it get larger day by day now covering half phphn...ma frnds are making jok of samsung by saying dabba phn nhi chla na...i sware samsung is ma fav company bt this it make me feel down.down...u tel me how can pin or some larger than pin point spot can come in physical damage...plz i dont wanna go further with this complaint..plz btr resolve it with this complain nly...othwis we will meet in consumer court i...as i m practising in Distt court .hoping for gud rply...btr ask ur service center to fix ma prblm bcs i hv nt damaged it intentionally or unintentionally...

I was trying to order an AFC charger from Samsung Online Store on 1 Nov'2017. I selected UPI as a mode of payment and the amount Rs. 799 was deducted from my account but the transaction was unsuccessful. I had to reorder that charger and this time the transaction was successful with the help of a credit card.
The first amount is not refunded still despite following up for more than 2 months. I have a confirmation from bank that the amount has been credited in merchant's account and samsung is not refunding the amount now.

I have a smsung phone (Model j500f/do) (Serial no. Rz8gbokcodm) imei no.35672/07/671582/0.
This was purchased about 2 years back. For last 15 days or so i was not able to receive ring tones and notification sounds, but i was able to call or receive incoming calls. The internet and all other services like hot spot etc, were working normally.
In order to get the phone corrected for ring tone and notification sound i went to your service center on tonk road jaipur. On this i was told that the software needs to be updated and on my approval soft ware was updated. After this the ring tone is back to normal (Invoice no.[protected] date 13/01/2018). Internet is also working, but the hot spot is not working. I again went to service center for non working of hot spot but they say that mother board needs to change for which rs, 6000/ will be charged. I fail to understand when earlier (Except ringtone) everything is working but after service hot spot is non functional and why should mother board needs to be replaced. This is either manufacturing defect or some problem with your software.
May pl. Look into this. It reflects badly on your company products.
My e mail [protected]@rediff.com. Phone no.+91- [protected]