Samsung India Complaints & Reviews

I bought samsung double door refrigerator, model rt28k3082s8-elegent inox 251l from nutan electronics, h-122a, dilshad garden, delhi-110095 via invoice no neh122/1826/h dt 30/12/2017. The product is financed by bajaj finserve.

The model was told to be a convertible one, in which the freezer part can be converted into a normal refrigerator, though that's incorrect.

When contacted the dealer with this complaint, they simply backed off this mis-selling. Salesperson padam was not in city. When called him over on phone, he denied providing any such product information. He also hung up on me saying he doesn't want to talk to me.

The owner rakesh virmani was also rude and said he is not responsible for that. I should wait for the sales person to come back from holidays to discuss.

I need a compensation for this mis selling or a proper resolution. I have no intentions to pay the difference and go for a higher model, especially when i was confirmed the convertible feature in this model.

Seller's details
Nutan electronics
H-122a, dilshad garden, delhi-110095
Gstin/uin: 07aaepv2602d1z2
State name: delhi, code: 07
Company's vat tin: [protected]
Company's pan: aaepv2602d

Washing machine model:wa62h4200hb/tl
Complaint registration no:[protected]
Second complaint reg no:[protected]
The machine is continuously getting on and off. The machine is still in warranty period but. Electrician said that, because of moisture the pcb has gone bad so warranty will not apply for this.
The machine's panel is of water proof and water cannot enter inside the pcb. So this is completely a quality issue.

I purchased a samsung tv this february for my family who lives in village in jalgaon district, taking into consideration a good reputation of samsung in market.

However the model that i have purchased has not met our expectations and has stopped working within a year. I did launch a complaint after speaking to your executive and the complaint was taken. They promised me to resolve it as soon as possible and also promised that they would send someone to resolve this problem.

But even after quite a time, since no one visited i called up customer care again to get to know that the complaint was resolved from your side. This was the worst possible answer that i would have ever got, they said that they did speak to someone at my house however we did not receive any call from your side, also no one from your side visited our house.

Since our house is located in a village area and the customer executive would have to travel long to reach us they resolved our complaint without even caring to have a look at the problem by visiting our place.

I thought samsung advertised of giving it service to the remotest area on this earth and i think most of the people would have watched that advertise.

But what is happened in my case proves that samsung as an organisation give fake and non reliable assurances which it cannot keep up. This has not just happened with me alone but also with few other neighbours of ours who use your products and has faced this similar pathetic service from your end.

I have relaunched launch the complaint which was the only thing i could do at the moment i would like to request you to please look into this matter and help resolve my complaint and keep up with your assurances too.

I therefore request you to please look into this careless behaviour of your service agents and help me in getting my newly bought tv repaired back again. I am waiting at my house, for your agent

Sandip patil.

I purchased a samsung smart tv bearing the model code, software version and serial no. Mentioned in the subject on 13.10.2013 for a cost of rs.50, 634/- from m/s girias investment private limited, pa-building, 48, venkatakrishna road, raja annamalaipuram, chennai 28.
2. Now, i experienced a problem in the smart tv with a black shade on top & bottom of the tv. I immediately called customer care executive of samsung on 7.12.2017. Mr. Vijayan, service engineer, samsung india electronics p ltd, visited my home on 7.12.2017 and after inspection he said that one of the led bulb got damaged and further stated that exchange of the same would cost approximately rs.23, 000/-. He also charged rs.295/-.
3. It is disheartening to mention that a tv purchased for more than half-a-lakh during october 2013 has caused such problem within four years.
4. Hence, again i contacted customer care centre for three or four times and one of your customer care representative stated that the company will provide a discount of 7% from the total amount of rs.23, 000/-.
5. The samsung smart tv is connected throuh a stabiliser from the date of installation and viewed through set top box.
6. I expect exchange of panel at free of cost.

I purchased the refrigerator on 30/06/2017 khosla electronics p. Ltd. At 63/3b, sarat bose road, kolkata -700025.
The gasket of the left side top door is twisted and the door is not cooling properly.

Service engineer mr. Rabin roy visited on 29/12/2017 and said that nothing can be done about it.

Does it mean it is a manufacturing defect?

I want this should be attended to immediately.

Firstly, i would like to ask you what are you services towards your customer. Or is that so, that once they buy the products (On sake of your reputation) your responsibilities are over. Such an ignorance, that not getting a reply even after calling 3-4 times is just so rude.

And here talking about my complaint is,
I purchased a samsung led tv, model no - 32k5300, near about an year ago and come with an issue of 'black spots' on the screen few days afterwards but put a complaint after 2-3 months and got my screen replaced, and again within an year, the same issue has raised again (For the second time).
And you executive denied from the replacement for no reason.
So here, i am strictly warning you to take an immediate response asap and get it replaced otherwise i'm gonna raise it to upper level and publish it socially on networking sites or the newspaper it may be, because we are not fool that we are purchasing so expensive products and going through some much of issues within an year only!

Respected sir
I me ashish ankush jadhav a regular customer of samsung india ltd need to file a complaint against the samsung company regarding the issue of not solving my genuine problem if refrigerator repair, the details regarding the issue and complaint is my home refrigerator stopped working as it's cooling got stopped we from then after contacted customer care service of samsung ltd our first call to customer care was on 5/12/2017 we forwarded a request to send a service engineer to resolve the problem service engineer visited after four days stating that we have to repair the part i. E compressor of the fridge which was in warranty still they were asking us to pay for same as fridge was purchased in 2012 compressor warranty is of 10 years as mentioned in bold letters on the product itself, there was another issue of a part called pcb which has to be changed as said by them we agreed to do it but after that till 20 days the part was not available with them i called numerously forwarded the request many times to customer care i had a word lots of time with all executives, team leaders, service engineer and so on still the problem was not resolved at last i was given the mail i'd of a person who is the head of the department in headquarters mr deepak bailwal, finally after 24 days he send the services engineer to resolve the problem but still it is not repaired in proper way my refrigerator still is not working it's not cooling and also ice is not formed in deep freezer, i requested again to customer to get a call back from mr deepak as he handled my case i had send several mail to him, called him he does not respond. My issue is still not resolved one can imagine sir my family is facing such problem without refrigerator as have a small baby of one year, how we our dealing without refrigerator since 25 days. Samsung has not at all provided satisfactory support i protest against the company they have troubled very much i strongly want an action against my case.
Thank you
Ashish jadhav
[protected]
Compaint id
Complaint id
[protected]
[protected]
[protected]
[protected]
[protected]
25 times call customer care
15 time call service engineers
3 time call team leader
4 time call head office cheap service by samsung india cheap
Now time to show customer power to that kind of service provider company
Warnning to samsung india
I am youtuber now will post all social media

I have purchased samsung double door freedze on 3 aug 2017 from rohtak (Haryana). On 22nd nov., its glass shelf completely broken down in to very fine pieces with its own. I had registered a complained regarding this on their toll free no. Hoewever their service engineer came to see the broken part. I had also gave them photo & video of the broken parts. But since then no response from their side. On 30 dec i again remind them about my complained. They informed me that it is a physical damage, so it is not under warranty. But the broken glass clearly shows that it is a manufacturing fault. But company seems not to cate about the genuine complaint, which was not expected from samsung. So i am now thinking to file a application to consumer forum.

Purchased galaxy j5 prime - 32gb on 20 th august in bangalore.
Within a weeks time, took it to your aut service centre in malleshwaram as the phone started dialing automatically. Service centre informed me that they have rectified it. But, same problem continued & i went there again but according to them set was perfect. As a user, i know what was the problem i am facing. Some how, i started using it. But of late, problem got worsened - all of a sudden, many calls started going without me dialing any number. So, i decided to complain seriously & get the problem sorted out. While going in my scooty to aut service centre, my bag fell down & my phones glass was damaged. On reaching the service centre, to my utter shock - they informed me that i have to pay for service since guarantee is void as glass is damaged. I requested them only to rectify that same problem, not to replace the glass but they refused & stick to their statement - guarantee not applicable as glass is damaged.
A need your help to resolve my issue. I always trust samsung for quality & service. This is my third samsung phone. Money is secondary for me but being a regular samsung customer, i expect justice & satisfaction.

Dr sneha
[protected]

I have purchased samsung j7 pro two month before and the phone is charging slow and also fingerprint sensor is not work properly. Other company charger charge it fast. Pls solve the problem. Sensor in not working properly so also solve this problem with that. Call recording feature is not in it. Phone battery takes 2-2.30 hour for full charge. And the fingerprint sensor is not detect the finger as other mobile detect

Customer care service of samsung marathahalli branch is not consistent about what they say. They dont emphatize with the customer. Speaks rudely. Says something and finally does something else. It would really be good if i could speak to someone relating this. I am very very unsatisfied with tje samsung customer care service. They need to learn to speak to a customer.

Charger is not working properly im having 6 months warranty. I visited samsung service center they asked me to backup data and come agian. My complaint is if company product is faulty why customer should bare my phone is 32 gb momery where should i take this much of backup and having so much of imp msg even a single transcation msg miss what should i do.

Hello, i 'm santraj yadav. My comlain id [protected].. Mene apke service centre me apne mobile ka display change kraya tha.. Jiski warranty 90days ki thi but apka display 35days me hii damage ho gya wo v sir[censored]se karne se... Fir me service centre me legyi to unhone free of cost me krne se mna kr diya.. Jb apke display ki 3month ki warranty h to ap free of cost me kyu nii repair karrhe ho... Bahut hiii poor quality h samsung... Muje free me hii display repairing karwana h...

I took phone from flipkart which cost me around 20970/- and its been 3 months and i have got spot on screen they are clamping that phone is been pressed so we cannot help i am being using iphone aswell its been around 8 months nothing is happen ans this started problem on some months service call center dont respond nor service center is help i dont why is samsung manufacture this kind of phones

[protected]
Irfan shaikh

I have a samsung galaxy s7 edge, model sm-g935fzsuins, and serial number rz8h90dt0ge.
Background of the problem: the phone was purchased in october 2016. After being used for 6 months, it developed a screen flickering problem. It was repaired for free as no external damage was seen and the phone was in warranty. This was in march 2017. Six months later, the phone has developed the exact same problem again. However this time the phone is out of warranty. The local customer service center requested me to talk to the samsung customer service supervisor so that they can grant an exception in such a case as the same problem is being repeated.
After repeatedly calling 180040samsung, i was finally put in touch with a supervisor (Named swaroopa). She was of no help and all she did was read out the samsung policy. If i wanted to know the policy, i could have just searched it on google. I didn't need to take so much efforts to talk to a supervisor. She did not even take the effort (I had asked her so i know) to talk the local service center to know the exact nature of the problem.
I requested another supervisor call yesterday, and i still haven't received it.

My major concern is, why should i have to pay for the same problem recurring again and again. Why wasn't it fixed the last time. And if i do pay, what is the guarantee that the problem will not occur again 6 months later?

My a9 pro is heating too much. I went to samsung service centre in hsr layout, bangalore. Selva kumar is the person who had behaved very arrogantly. Kindly replace the motherboard of my samsung a9 pro. I was using this phone since 9 months without any problem. But now this heating problem has occurred. Heat is not bearable at all. Kindly resolve my problem.

Bad service-1st complaint registered on line chat in october an authorised service engineer came and replaced the thermostat which went bad in 1 month
Again complaint registered - this time on the toll free no and again an engineer turns up-from a different authorised service centre-and agin the thermostat was changed - with a 6 month warrenty for the part
In december the same situation-the fridge does not cool

The folks on the on line chat are intrested in chatting not to provide solutions beyond booking a complaint
Is this service???

I have sent legal notice to samsung india electronics pvt ltd 20th to 24th floor, two horizon center, golf course road sector 43 dlf phase v gurgaon haryana through my advocate mr. Nishant santoshi chamber no 11 civil court bareilly on 20.12.2017.

I will also file the case pil (Public interest litigation) against the samsung india electronics pvt limited.in allahabad high court

1, challenging the specifications of the company.

The company is claiming the mobile is water resistance in the rain, shower or the pool for up to 30 minutes in a depth of 1.5 m or below is false of water proof.

2. Harassment to the customers due to the poor response of the customer care executives to address the customer issues.

With regards

Jasvinder singh
Mobile: [protected]

I have purchased mobile samsung edge 7 on 15.10.2017.
Serial no. Rz8h90b4qze ([protected])

The company is claiming the mobile is water resistance in the rain, shower or the pool for up to 30 minutes in a depth of 1.5 m or below is false.

The water entered in the mobile with in 15 seconds when my wife put the shorts of my son in a bucket carrying water. Its display and front camera is not working.
Service center has said that it out of warranty. Its warranty has expired 8 days before.

I have already lodged complaint with samsung vide complaint no. [protected] dated 23.10.2017.

I need replacement of mobile or register a case against the company in the court. The company has cheated lakhs of customers by making false claim of meeting specifications ip 68 water and dust resistant.

I want to lodge the claim against the company for an amount of rs. 2.5 crores for cheating all its customers.

In case of no immediate replacement i want to fight the case in consumer court.
With regards

Jasvinder singh
Mobile: [protected]

Samsung mobile edge 7

Complaint marked as resolved
Nov 25, 2017

Complaint status

[oct 25, 2017]
Samsung india customer support has been notified about the posted complaint.


Updated by jasvinder209, oct 24, 2017

I have purchased mobile samsung edge 7 on 15.10.2017.
Serial no. Rz8h90b4qze ([protected])

The company is claiming the mobile is water resistance in the rain, shower or the pool for up to 30 minutes in a depth of 1.5 m or below is false.

The water entered in the mobile with in 15 seconds when my wife put the shorts of my son in a bucket carrying water. Its display and front camera is not working.
Service center has said that it out of warranty. Its warranty has expired 8 days before.

I have already lodged complaint with samsung vide complaint no. [protected] dated 23.10.2017.

I need replacement of mobile or register a case against the company in the court. The company has cheated lakhs of customers by making false claim of meeting specifications ip 68 water and dust resistant.

I want to lodge the claim against the company for an amount of rs. 2.5 crores for cheating all its customers.

In case of no immediate replacement i want to fight the case in consumer court.
With regards

Jasvinder singh
Mobile: [protected]

Samsung mobile edge 7

Updated by jasvinder209, oct 24, 2017

The correct date of purchase of mobile was 15.10.2016
Serial no. Rz8h90b4qze ([protected])

Samsung india customer care's response, oct 25, 2017

Dear customer,
Greetings from samsung.
With the reference of your feedback regarding samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best regards
Samsung india electronics pvt ltd

Updated by jasvinder209, nov 04, 2017

I have been contacted by samsung office and no solution has been provided to me by the company.

You are requested to submit your reply in writing so that with your reply i should pursue the case in consumer court against the company.

You are immediately requested to reply at the earliest.
Reply
Complaint comments 2 comments updated: nov 8, 2017 share0tweet0share0

Comments

Ja

Jasvinder209 on nov 4, 2017

I have been contacted by samsung office and no solution has been provided to me by the company.

You are requested to submit your reply in writing so that with your reply i should pursue the case in consumer court against the company.

You are immediately requested to reply at the earliest.

Samsung india customer care's response, nov 30, 2017

Dear customer,

Greetings from samsung.

With the reference of your feedback regarding samsung product, we request you to kindly share the mobile number and email address along with the reference id given by customer care.

Thanking and assuring you our best services always.

Thanks & regards,
Customer experience team
Samsung india electronics pvt ltd

Jasvinder209 on nov 8, 2017

You are requested to replace the phone due to water went in side it leading to the failure of company claiming ip 68 water and dust resistance.

Please give your reply in ink otherwise i am pursuing the case against the company for their failure to meet ip 68 specification of water resistance in rain, shower or the pool for up to 30 minutes in depth of 1.5 m or below is false.

I have already lodged complaint with samsung vide complaint no. [protected] dated 23.10.2017.

Still i am waiting for your reply in writing from samsung india customer care's response, dated 25th october 2017

Samsung india customer care's response, nov 30, 2017

Dear customer,

Greetings from samsung.

With the reference of your feedback regarding samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best regards,
Samsung india electronics pvt ltd

Dear team,

Reference to the purchase of my new mobile samsung j7 max in lucknow on 03.09.2017 with imei1:[protected]/01 imei2 : [protected]/01 sn : rz8j80t5j7n. On 26.12.2017 morning when i wake up i was unable to check mobile due to no display and when i reached to the samsung service centre at jaipur customer service person asked me to visit other service centre as they don't have the parts and when i have told give me in writing or call your manager then he asked his manager mohan chaudhary. First store manager told me that he is unable to fix the issue as they don't have the parts of lcd and when i have said that i will not go anywhere and mark the complaint then he taken my phone to open and check what is the issue as unable to understand the issue in lcd and then came back after few minutes with opened mobile phone and declared that the screen damaged from inside where i have told that my phone was not damaged as when i have handed over to you, you have accepted the phone after checking. He refused and asking for the replacement charges for replacement of screen which is not at all justify with a phone purchased within 3 months and 20 days who is under warranty. The best part is the phone display was gone due to detachment of the clip inside the phone as per the store manager which is also another issue in samsung mobile. Frequently facing lock unlock issue as the clip was not been fixed properly by the service centre. Service centre open the mobile without entering the job sheet and even not provided any job card no for further reference as they have not created job card which is mandatory for all the service centres for all products.

What i have observed that after sales service of samsung is really pathetic as the product is really not acceptable which makes defective within 3 months as i have used nokia, htc & other branded phones but never ever faced such issues till i have the product with me and even never ever get chance to visit their service centre as the product is so good but this time i think i have been cheated where the product performance is so pathetic. My wife was also purchased the same product in july and it is working fine. I claim to replace the screen and fix the other issues facing at my mobile on priority and need action from samsung else i have to be forced to escalate the matter to higher authorities as customer satisfaction should be the priority for every organisation as customer experience perform the sale of the product. I need urgent positive response from samsung as facing lot of issues with my handset and i am out of town so no other handset standby to use.

Regards

Syed alam

I visited the local samsung service centre at raiganj, dist - uttar dinajpur, west bengal, on 27 dec and handed over the set for service. Today, i. E, on 28 dec, the centre tells me that the mother board needs to be replaced. It may take 5-6 days. The product is within warranty period.
My point is, how can i do without a phone all these days?
Again, this is a major fault with the product that happened in 3 months only. Why the handset should not be replaced with a new one?

Please advise.

Regards,

Rabin ray gangopadhyay
Chief manager (Admin)
State bank of india
Regional business office raiganj
Dist - uttar dinajpur
Email - rabin. [protected]@icloud.com