Samsung India Complaints & Reviews

This phone is useless with the tizen operating system. It does not allow app sharing. I tried to download the uber app, of which it is non existant on this phone, and its app store is limited. Please just make it possible for us using this phone to be able to have a choice o[censored]sing the google playstore and tizen then it would be a great phone to have

We bought this tv in november 2010. It has been 7 years now, the motherboard has crashed and needs to be replaced as told to us by the samsung customer service technician who visited our place twice (Service request number [protected] & reference number [protected]).

We told him to go ahead replace the motherboard, and he says the part is no more available. I contacted customer care again to speak to senior executives and managers. They just apologized and hung up. I told them that if they cannot make the part available, they must compensate for it in some way. Do you expect customer to just discard the tv after investing so much money assuming that a global brand will be durable and trustworthy. You cant expect customer to pay 1, 20, 000/- for a product that company cannot service in the future. While purchasing, they promise 10 year warranty and now within 7 years it needs to be thrashed!

Anyway, we decided to purchase a new tv. We shortlisted a sony android tv after our online research and reviews. However, the manager at reliance digital who was known to us suggested we go for samsung instead saying it's better and has a discount due to new year offers. Just because of the bad experience of my last purchase, i do not want buy from this brand again. I also received some brochures at my place (See images) since a brand new samsung experience store has opened near my place. Even these brochures give the fake promise of 10 years warranty, which i now feel is a way to con people.

As per customer care records:
Customer name: govind singh rana
Registered phone numbers: [protected], [protected]

I purchase rs55k5010s9 side by side refrigerator in july 2017 and having issue of cooling.
Service engineer visited 5 times but unable to resolve the problem.
Today (26.12.17) he is saying some part (Motherboard etc) will ne changed within 3 days.
Completely unsatisfied with samsung product.
Kindly replaced with new refrigerator.
Regards
Sachin soni

Dear Team,

There was no impact damage on the screen when i gave it for service at your authorized service station and as it is not mentioned in job sheet and the only mention is about a scratch on the rear case and this is the second time your new oled display had performance issue in my phone. first time you have replaced display of the phone for same issue on warranty . This a clear case that Samsung is cheating the customers . I am happy to take this issue to public though social media and court of law so that more customer wont fall for the cheap quality product like yours . Please find the job slip for your reference . Also attaching the photo of the phone taken when given for service at your service center.

Regards
Naveen K Mohan
[protected]

On Tue, Dec 26, 2017 at 4:28 PM, Support India wrote:
Dear Mr. Naveen,

Greetings of the day!

Thank you for sharing your concern with Samsung and providing us the opportunity to assist you.

We apologize for the inconvenience caused to you.


This is in reference to your email regarding of your Samsung device.

As per checking online job sheet ([protected]), there is a impact damage found in your device which is clearly mentioned on the job sheet. Further, we would like to inform you that Samsung does not adequate the performance of the device once it gets liquid/cosmetic/physical damage/impact damage (external/internal). However, we would like to inform you that consumer has to bear the expenses for the repair as once the products are physical/liquid/cosmetic parts damaged thus all the services in this regard would be on chargeable basis.

We would request you kindly coordinate with service center for your Samsung product issue; we assure you that our service delivery team will resolve your concern on priority basis under Samsung guidelines.

We would request you to treat this incident as an exception and not as a yardstick to evaluate the quality of service, we strive to achieve for our valued customers.

Our motive is to retain you as a satisfied customer and will hope to serve you again in the future and we look forward to have a long and fruitful association with you and assure you of our best services always.

It is our goal to provide you the best services always. Have a nice day!

For any further assistance, please contact our Samsung customer care at 1800-40-SAMSUNG[protected].


The Reference number of your email is [protected].

Best Regards,

Vandana

Samsung Customer Care Team

[protected] Original Message[protected]

Sender : Naveen kmohan

Date :[protected]:19 (GMT+5:30)

Title : Re: Re: Bill no [protected]

Dear Team,

I received a call from your Kochi service center the person who spoke to me stated that the damage in my phone is due to impact damage and may be excluded from warranty . I have given my phone to the repairer without even a scratch on the display. Because of the bitter experience i already had with your service center in kochi i am concerned about my device . Such ill mannered people wont hesitate to damage the screen display to exclude it from warranty . I have already taken photo of the phone and i also have a job card stating no damages on my phone display . They are delaying the decision and no communication through mail also. I suspect was done intentionally to manipulate my phone . Kindly escalate the issue .

Regards
Naveen K Mohan
[protected]

On Sun, Dec 24, 2017 at 5:31 PM, Support India wrote:
Dear Mr. Naveen,

Greetings of the day!

Thank you for sharing your email with Samsung and providing us the opportunity to assist you.

Please accept our sincere apologies for the inconvenience you may have experienced.

This is with reference to your email regarding your Samsung device.

In response to your email, we would like to inform you that your case ([protected]) is under process with our service delivery team. As we took follow up with service delivery team, they informed us due to Sunday, service center is closed. So we request you kindly wait for the response from the service center, you will be contacted shortly by our service delivery team in business days.

You are our valuable customer and we appreciate your patience in this regard.

The Reference number of your email is [protected].

For any further assistance, please contact our Samsung customer care at 1800- 40-SAMSUNG[protected].

Warm Regards,

Ritesh Kumar

Online Support Team

Samsung India Electronics Pvt. Ltd.

[protected] Original Message[protected]

Sender : Naveen kmohan

Date :[protected]:04 (GMT+5:30)

Title : Re: Bill no [protected]

Dear Team,

How much more patience ??? and how long is this "as soon as possible gonna take" ??? you guys don't have so called TAT in your corporate company???

Regards
Naveen K Mohan
[protected]

On Sun, Dec 24, 2017 at 11:57 AM, Support India wrote:
Dear Mr. Naveen,

Greetings from Samsung!

Thank you for taking out time for sending this E-mail to Samsung and making us aware of the concern.

We sincerely regret for the inconvenience caused to you.

With reference to your email regarding your Samsung device, we have checked your job sheet status through [protected]. We would like to inform you that your case has been forwarded to our technical team . In order to serve you in best possible manner concerned department will get in touch with you as soon as possible.

We seek your patience and valuable support in order to serve you at the earliest.

It is our goal to provide you the best services always.

Reference number is: [protected].

For further query you may send us mail again or you may also contact us on our toll free number 1800-40-SAMSUNG[protected] as per your convenient.

Best Regards,

Charita

Samsung Customer Care Team

[protected] Original Message[protected]

Sender : Naveen kmohan

Date :[protected]:18 (GMT+5:30)

Title : Bill no [protected]

Dear Team,

I have purchased a samsung j7pro mobile in august 2017. after 20 days i noted a small white dot in screen and some days afterwards it became a large black dot and consumed the whole display. i went to service center in ernakulam S A road (india -kerala) and they replaced the display on warranty as it was a manufacturing defect. the mobile was handed over to me after a week and i expressed my dissatisfaction over this (and they don, t care) . After a month the same black spot appeared in screen again and it consumed the display of the phone again . I walked into the same authorized service center in ernakulam (south) and this time i demanded to replace the faulty phone which is giving me regular complaints due to your manufacturing defect. The guy on the desk expressed his helplessness and asked me to contact Samsung directly to resolve my issue and didn't give a solution other than this .
I contacted the manager of the service center and he replied in a unprofessional manner. He said he is not responsible for the phone complaints and i didn't brought the Samsung phone after consulting with him. he also refused to give his mail id and contact number . The manager asked me to contact Samsung directly and he don, t care about the complaints on my mobile as he is not a direct staff from Samsung. I contacted the call center yesterday and the call center person told some supervisor will get back to me in 4 hours . After day and night, here i am waiting for the supervisors phone call. I am using Samsung products for past 8 years and this is my first call center and service center experience . kindly revert soon because my phones warranty expires in next august and i have used the phone only for a week or so due to your product quality.
--

Regards

Naveen K Mohan
[protected]

I purchased samsung front load washing machine in 2014. The machine showed 4e error first time therefore i called the customer care. A person came to my residence to inspect the washing machine on thereafter on 26/11/17. After inspection he told me that 4e problem is minor problem and it was due to blockage of inlet pipe due to hard water in locality. He suugested me that the problem would be solved after chemical washed and it will cost under rs. 1500 (Rs. 400 chemical wash, transporation and labour charge). He insisted to pay rs.1000/- as advance. Accordingly i paid the amount. The next day it was taken away to the workshop.

After two days i received the call from workshop and i was informed that it would cost me rs. 9000/- approx otherwise machine would be returned unrepaired after adjuisting rs. 900/- from the advance.

In this want to say that i have called the customer care many times and he assured me every time resolving my problem. It became almost one month, non of the persons from samsung called me to resolve my problem.

My grievance is that the person visited my residence had mis-guided me that machine will start functioning after incurring expenditure within of rs. 1500/-. Now after taking advance the workshop is making a phycological pressure to repair the same with cost of rs. 9000/-. If i would have been informed initially about such exorbitant amount i would not have given the consent for repairing. Now i am in looser side without my fault as workshop is not ready to return the advance money taken and it is being adjusted in transportation, labour charge etc. Kindly look into the matter and take necessary step for resolving my issue.

We had made a service request as our washing machine was not working. The service executive showed up as on 22.12.2017 at around 7.00 pm and clicked a picture of the machine. He asked us to purchase a new machine and started telling about getting all the parts exchanged suggesting us various vendors for the same, without even checking the machine. The executive was way too rude. When we told him that he shall atleast check the issue, he started yelling, took the service charge, without providing service and left. Henceforth, we called a local electrician to check the same. He checked and found cloth lint in the water pipe of the machine, post discarding which the machine is now working completely fine. We are highly unsatisfied with such service from such reputed brand as samsung. We demand the wasted service charge paid to the samsung executive along with the compensation for the troubles faced.
Gstin of service center : 08ahups9686f1z7
Cash receipt no : 6898

Dear sir
You are given the best possible solution is 100 percent wrong. I want to complete mobile service required. Why because the local service center given the report 100 percent fraud report to you. So please observe and take the necessary action immediately other thing the device submitted in local service center 7th sep but the service center open the device after 3 days this is correct way or service and one thing any liq damage device open after 3 days this is very negligence of local service center this not correct report given to you please check device physically and send report with pics. Ok until than we can not accept your given the temporarily solution. Pl give the best solution to the customer dont play the unnecessary tricks

I have purchased samsung high worth led tv 55h8000 inch curved in september 2015. It has been used less then 3 years and we are finding defect in the tv.

Following is the defect there is black out spot in middle of the screen.

we have called samsung tecnician after paying necessary visit charges according to him we will have to replace the front screen which will cost 68000.

i will able to purchase non brand tv in 68000 which will last for longer duration then samsung tv.

i am not at all satisfied with the product & service unless you replace the tv with new one or give better solution without any charges.

Your top management people called me but saying they can't solve this problem, you have to pay 68000 for new repair.

I told them i will put it on social media but they are careless about this.

Now i urge people not to purchase samsung product, just stop buying it.

Sir,
I just bought samsung j2 pro mobile phone on 13/10/2017. That time samsung was promoting an offer with the name of 'samsung never mind offer'.in this offer company was saying that some selected models which will be purchase in any date from 21/09/2017 to 21/10/2017 will applicable to get the benifit of the offer and if mobile phone screen will damage any of the reasons with in a year, company will change the screen in just only for 990/- (This offer could also be checked on samsung's official website')

My mobile phone is also aligible for that offer. My phone got damaged accidentally on 20/12/2017. Next day i went to authorised samsung service centre, service centre told me that my phone's screen has been broken and it's need to replace. I told them for 'never mind offer'.
I gave them my original bill, so they asked i'd proof. Their was a little mistake in address of adhar card and mobile phone' bill. So i submitted my phone in that service centre and i returned back to home.

Next day 22/12/17 i went to the shop where i purchased the phone, and told him my problem and asked him to update address in mobile bill. After correction i went mobile service centre on 23/12/17 at about 2 pm.
Then service centre replied me that my phone is low size screen and low budget phone so that company will not approve my claim and i need to pay full payment for repair.
When i contact samsung customer care, they told me that my phone is aligibl for the offer and ordered service centre to give me the benifit.

After ordering, service centre took my papers and said to stay and wait. I was watching that my paper was in their drawer but they were not working for me. After some time they returned my documents back to me and told me that my claim not approved by company.
When i asked the reason then one of them got angry on me and said to pay full amount for repair (2400/-) in except of 990/-

I don't know when company was promoting their offer for that model then why i didn't get benifit of that offer.
I was also there but i didn't saw any thing that they did for my phone.
After inconvenience i paid full amount to get my phone back. But i want to know why company is # and showing fake advertising. They are making fool to show that offer.
If i purchased a phone of 9000 then it's everything for me so how service centre and mobile company says its low budget phones. I want to know why company listed my phone model for offer, and why they didn't give the benifit. Am totally got mentally and economically disturbed.
Please do something for a company which are making foolish with this type of harrangement

I attached phone bill at purchase time of phone, job card sheet of service centre and payment slip for repair work

Please provide as much information as possible, but do not share highly private details, such as phone /mobile number, credit card details etc.in this field as it's visible for everyone, i am requesting for all pleaplease provide as much information as possible, but do not share highly private details, such as phone /mobile number, credit card details etc.in this field as it's visible for everyone. Se 3 month salary slip.

3 times service center has changed my screen as some yellow spots come again and again. Just want to understand that why dont you change the set. You are changing screen free of cost because its under warrenty period.

Service center is not ready to change my hand set but you people have already incurred approx equalant cost in which you must have replaced the set.

Looking for some action from central team.

Deepak bakshi [protected]

Dear sir,

My name is karmbeer devender singh and i was purcase a samsung galaxy j7nextgold emi no :- ([protected]) date 20-oct-2017 in arora telecom sector -11 rohini delhi.

Now my mobile is under guaranty with screen broken according to samsung company.
20-dec 2017 my screen broken and i go to service centre with bill and mobile box :- we care e-1/3, sector -7, delhi 110085 and my bill no is [protected].
Now service centre did not replace to my mobile screen he told me my mobile purchase date is 23 oct 2017 but i purchase this mobile in 20 oct 2017 and i had activated to this mobile in same day 20 oct 2017.
Now samsung service centre is not repair to my mobile why i have already complaint to costumer care and no my complaint no is [protected] please take action to this.
I request to you please replace to my screen free of cost because i have purchase this mobile when your skeem is running.
I have attached to my bill copy or service centre copy please take action to this.

I am complaining about my phone samsung j2 pro my mobile display was off i had given my phone to samsung service centre for repairing. Because my phone is under warranty.
But when i get my repaired mobile my phone model was changed, ram is also converted 2 gb to 1.5 gb my phone software vergen model is samsung j2 pro but changed to j-2 / 6.
I am giving complaint to consumer court about your company plz solve my problem as early as possible.

Name - vijay kumar dubey
Mob no.[protected]
Mob - emi no.[protected]
Complaint no. Consumer court -550093
Complaint no. Samsung care - [protected]

It has been reported by samsung service centre, latur that display of mobile is repaired. Whenever i visited service center named shubhamudra services, latur. When i have insisted for the digital payment. Executive on counter told me that their swap machine is having network problem & further suggested me that such type of problem may come all over india. The statement is very surprising because govt of india is encouraging the digital transactions & company like samsung is delaying / denying for cashless. The infrastructure for digital payment is the responsibility of company but at district place, company is not providing the same. Therefore even my mobile get repaired i am unable to collect it. A. Shreshtha

I have bought my samsung j7 pro from an authorized dealer on 31st june 2017, however less than a span of 6 months the phone display had issues. When went to the customer care they told me that display needs to be changed when argued with them why the phone is not working they claim that the display is damaged, when asked for replacement they charged me with rs.4600/- despite it being in warranty period.

The phone was not even dropped from a big place however to make money they just claim that i have dropped my phone, even though i had argued they still persist with the same.

In my family everyone has samsung phone, this kind of behavior has just ensured that samsung is cheating with their customers.

I advice everyone not to buy any samsung phones, they all have display issues and authorized service center people loot the customers.

My tv showed slight white patches after the tv runs for 5-10mins. So i logged a service request for it. After the service person came in and did some plugging out wire and plugging in the wire /connectors when the tv was switched on. Because of his carelessness and casual nature my display panel is showing only black screen now. After this he says panel is damaged and asks me to pay 16000 for changing display.

What i dont understand is why do i need to pay for his inexperienced service which caused me my tv. The mistake of mine is of staying in a village ever samsung cant provide a proper service even. Another mistake was calling samsung to service of my tv. We only use samsung products, but after this experience i wouldn't even recommend anyone to get it for free even.

Now, even the service request is closed without even contacting me once. I dont deserve such a service from such a mammoth company.

The display which was working till the service person manhadled the tv. Just let me know one thing, after a samsung authorized service person checks the problem, the problem should be rectified or get worsen? In my case, the whole display is not at all working now. How am i liable for mistakes of other persons?

I would like to have contact details of samsung india head to escalate the issue.

I have submitted the samsung j2pro mobile at samsung service centre dated 20.11.2017 after repair it is not given me yet. My mobile is under warranty but samsung service centre at kim gujarat is asking for more money for it. I have called in samsung care still it is not resolved so i asking for do needful. I have submitted the warranty card for handset asked by the service centre person name sandip bhai mobile number [protected] i have make many visit but he not reply positively

I purchased a virus doctor air conditioner in june 2016 and from the day one the product was not working. I made many complaints during the warranty period of one year but the did not rectify it instead they said it was proper and after one year the asked me to pay rs. 3000 for repair which i paid under protest. Still it is not working. We are put to great mental and physical torture. Only ladies are there in my house as i go to office in the morning and the service people visit my house ever month for repair and we are not able to have any peace of mind. Still the machine is not working properly. The machine has some manufacturing defect and hence not functioning. Every time they come and say that part is gone, this part has to be changed and give me bills. We are fedup with this torture. For the past one year we are suffering and want to put an end to this. I have asked the samsung team to replace the product as it has manufacturing defect. They donot want to help me. Now i am forced to file a suit for damages at the consumer protection for loss of money and physical and mental torture to me any my family members. Please help me. My telephone number is [protected] and [protected]

We have taken samsung washing machine (Model number - ww6om206lma/tl) from dealer nidisha in gulbarga.. Person working over there has collected cash n dint give us original bill and warranty card.. That person is no more.. It's been three days we are asking for duplicate bill we not getting proper response from them.. Now washing machine is not working and service center ppl are asking for bill and warranty.. Kindly help us at earliest..

Hi, i had bought samsung galaxy s8 on 01-sep-2017 and immediately on next day went abroad and returned on 10-dec-2017. After few days of purchase, i observed that there are some bubbles in the display, i reported to reliance digital on my return and they cleaned and said its resolved. But again after 2 days, it was reflecting. I went to service centre today and asked for the replacement of the product as this is one of the costliest mobile in samsung galaxy. First of all, they tried to override and saying that we won't do replacement and repair the part. How come a brand new mobile has got bubble issue in just couple of days. I have few complaints on its area sales manager mr. Prakash kesarkar who asked me about the details of my travels and visa copy, this shows that samsung employees don't trust on customer. This is wrong, a company person cannot ask for visa details, but inspite of that i have provided. After few hours i asked for the update on my complaint, he didn't bother to respond. I have written an email to his boss mr. Amit thorat but he is also not bothering to reply just by saying that we are looking into the matter. I need the product replacement and now i don't need any repair of the product.