Samsung India Complaints & Reviews

When i searched for samsung customer care on google top search i got was this number[protected] n i mistook it as geniune customer care... This number is of repairnhelp. I got number of technician kizar-[protected] who came after few dayz, took 4500₹ saying motherboard needs to be fixed n i will be getting year long warranty. I like dumb trusting him gave him d money n got the machine fixed, which just worked for a day. I call d company with d issue but of no use. They just dissconect d phone n technician never answers d call.. This is totally fraud company n i request everyone to be aware of them. Hope some legal action is taken against them.

Extended warrant no. Inj3168897m
Complaint no.[protected] dt.31st oct. 2017
Defective mother board. Faint picture display.
I have been following with their local service engineer and the area manager since 2nd week of november 2017. On 4th december area manager confirmed that part has been ordered and tv will be repaired within 2/3 days.
To this day service centre has not received the part and no explanation is being given.
A reputed company like samsung cannot be so deficient in service to their faithful customers.

Hi,
Had visited the v care mobitron autorised showroom in new excelsior building fort, mumbai india on[protected] and had inquired for battery replacement. For my samsung galaxy a700 sr no rz8g700kexd.
I had specifically mentioned that i do not want the phone reset as was advised by the online samsung help & other local vendors.
I was called on the[protected] at 1404pm from tel 22073350 and was informed that the battery had arrived.

I entered the service centre at approx 5:15pm and was informed that the battery was not available, on informing that i was called, they assured me that the work will be done.

As usual their attendant refused to let me take a print out of the token but asked me to go directly to the counter. I handed over the phone and was patiently waiting till 07:20pm. I was constantly watching through the see through but they had not taken my phone on table for repairs.

I then courteously informed the lady that i will just go out for a few minutes, i returned back in exact 4 minutes and walked to the service window and the manager mr. Ashish handling my phone indicated that it is replaced.

I was surprised to know how a a7 phone battery can be replaced within 2-3 minutes. They earlier informed me that it is a tedious task with the removal of lcd and a long procedure.

All these that i state can can be evidenced through your cctv cameras.

The counter staff then informs me that they have reset the phone even after specifically requesting them.

Their actions were suspect and was corroborated with the battery draining right before the counter engineer who now stated that there is a phone problem. This was the same engineer who confirmed the battery issue in the first place. I have paid rs. 2107/-

I have a feeling that they have cheated me as well as you, the parent company. I come from a technical background & have a fair understanding of electronics.

They made me wait and have harassed me by deleting all my data, contacts, emails, messages, personal pictures & whatsapp and images just to cheat me of a few thousand rupees. This has caused me a huge amount of distress and pain. I have lost so much of precious time and money.

Please ask them to verify the cctv and all will be clearly known.

I have categorically requested not to reset the phone. On confronting the manager, he mentions on the invoice that without taking customer concern sc erased customer data.

This is pathetic/sad behavior from a service centre representing a world renowned brand.

Reference so no [protected]. Bp no [protected]. Query ref [protected].

P. S note that the battery is draining very fast.

Extremely disappointed. The feedback box was full and overflowing with no place to add more forms.

Very tired and sad customer.

Mr. Reggie crasta.
[protected].

Owner of fast discharging and devoid of my children's memories samsung a7.

Actually i received a call naming a call name as samsung galaxy, informimg about my winning prize of j7, of 17000/- at only 4000/-. They asked for conformation aboit to take mobile or not. My reply was yes, after few days its was call again that as i provided them my home post office address, my product is reached and asked to receive it by paying 4000/-. I instantly reached office and received parcel... When i went to open it to check, they said that first paymemt and then openning.. Then i disnot think anh gave 4000/- and as i came to open that box, what is get inside is statue of goddess laxmi amd god ganedha's stupa...

What's this...

I had raised a Complaint for cooling complaint in Samsung India — complaint no [protected] which was resolved after several follow-up and now the same problem has arisen.Mr.mayank from partner Samsung service team had assure me that it will not going to re occur with in short span of time but I am facing the same issue again.i had paid the service charges at their applicable rates.Now I am not satisfied with the engineer and service quality .I want the replacement as the service team are not correcting the issue.

Waiting for the reply or I may use legal opinion in this regard.

Thanks,
Rajat

On wednesday 29th november our samsung fridge stopped working and we contacted samsung service. Thursday 30th november a samsung operative arrived at our house and advised that the fan had stopped working; that it would take approximately two to three days to get the part and that he would contact us when the part arrived and arrange a time to repair the fridge.
On tuesday 5th december we contacted the south goa samsung office again to check when the samsung operative would be coming to fix our fridge as i needed to keep my medicines cool; we were informed that they were still waiting for the part. We informed samsung that my wife had been hospitalised on the 3rd december and needed to have a working fridge for her medicine – we emphasised the urgency of the situation. However, since the 5th december, we have tried to contact the south goa office on a daily basis but no-one has answered our phone calls. We also contacted the national samsung service later on the 5th december and were informed that the wrong part had been ordered and that it was now re-ordered and that it could take up to five days before it arrived. We also requested a loan of a fridge to house my wife’s medicine but this was turned down – we have had to rely on neighbours to make sure my wife’s medication is properly stored. Since the 5th december we have heard nothing despite our quite reasonable request to be kept informed and numerous follow-up phone calls.
By saturday 9th december we still did not know what was happening as regards the new fan that had been ordered for our fridge and had been without a working fridge for over 10 days - throughout this time we had not received any communication from samsung. This is a quite unacceptable level of service from an organisation which purports to be delivering excellent customer service and evidences a scandalous disregard for the situation we were in and the medical needs of my wife.

Purchased c7 pro on 14th november 2017 and it was not working on 27th november the again have same problem yesterday 11 december, somehow managed to visit your customer care at preet vihar new delhi, they have just opened it and handed over to me... Please note it's a defective peaice you sold me which is broke down within a month.
O m calling you your customer care but nobody is helping me. I want your immediate help to replace it.
Regards
Mohd inam
[protected]
[protected]@gmail.com

I bought a samsung eco bubble 6kg wf0602wkq drum as promised as the best model and high profile variant around 36000 rupees. Now the warranty is over and started hearing the noises.
Service person called me and the first thing he told is that he can come but will change 475 rs. Why is samsung worried about service charge more than the service? He came after registering complaint three times and in 1 min you need to replace drum and cover and it cost 9000 plus 28 % tax.
When asked about the reason of the issue, he just told it is due to the hard water used. I asked does that mean we should use soft or filtered water to wash? There is something wrong by design in this product. Samsung please ensure quality products and give relevant detailing in the eventuality of a problem. I am stuck now and need help asap. Please take back this product and give me a relatively low profile product that are worth using or repair this product as this is a manufacturing issue itself…

Hi i have taken a box price of samsung c9pro on 14th oct 2017from the 5th day o[censored]sing phone i was facing lot of issues its gonna be 2months taking new handset paying 29900/- i have visited the service centre 3times the staff is so rude telling v can't replace the phone i[censored] want 'll change the parts of phone which is not working day have given a defected peice an u people are not even supporting i have taken the cell phone from simtel outlet in r t nagar blore. Plz help me out.

I have purchased samsung s7 from flipcart on 24 sept 2017. After 13 days it was not fast charging i went to care zone service centre delhi kirti nagar they took 12 days to repair my new phone by changing every thing. Now after one month o[censored]sage again fast charging issue. Now the service centre says they will not rectify it as it has scratches and has one body dent. My problem is fast charging issue which is internal but these people in order to vade away from reparing and want money are saying they will not repair it, u pay 7500 for first body change then they will entertain my complaint. I want to tell them how is the external body connected with fast charging issue. They are jus creating rakus to evade from repairing my phone. I have spent 31000 and now within 2 months asking them to give them 7500 more and also my phone in warranty and i dont need ie body change. Pls do repairs for the fast charging part only which is in warranty and dont harass me. My phone is still with service centre bill no [protected] dated 8/12/17.

Dear sir/madam
I have purchased samsung galexy j7 prime before 5 month aprox and my data cable is cracking itself so i went to your authorized service station the staff told me that i have broken that accessories and the behavior from staff takting to customer and dealing to customer was very very bad and irritating

Kindly resolve my problem as soon as possible neither i have to aproach other complain

I have registered a complaint regarding my washing machine on 4th december 2017 which was purchased in june 2017. One service engineer came and said pcb is gone and need to be replaced and said he will get it by next day, that next day never came till now and when i contacted customer care got the response request closed and the issue resolved, i asked them to reopen as it was not resolved, this happened thrice, but the problem remained as is. Finally when i called today got the shocking response saying my mobile number is not registered, i wonder then how got the request number [protected]. Today customer care guy said he registered a new complaint with highest priority and as usual it will be addressed by today 8pm.
I wonder how samsung is expecting customer to recommend their product after providing such a worst ever customer experience.
This is disgusting.

Thanks lakshminarayana

This is nagasrinu sir my mobie screeen blocked last 6 days back l complint to you customer care to replace my mobile but he convience me to give service center after face any problem we will take decission after gave my mobile to services center another problem raised i called day before yesterday to customer care bit they search my mobile hardware and they agree problem they told to arrange supervisor call from two days till now i disnt get any call i wnat to replace my mobile as early as possible no one can respond properly

Hi,
We bought one samsung phone model : galaxy j1 4g serial no. Rz8j11aqnbv and model no. Sm-j120g/ds around 8 months back. During this 8th months we have got it repaired twice for screen problem.

Yesterday, we got it back after repair with the same screen problem. The screen problem is not repaired properly and it is carrying dark side at the top side of the display. It is also delivered with new problem of side button malfunctioning. We don’t expect this kind of product performance from such a reputed company product.

We request you to kindly get it replaced with new one or extend the warranty after 100% repair of the phone.

Thanking you

Yours truly,
For path connect pvt. Ltd.

Rakesh singh

Hello,

I purchased a samsung s8 and prebooked it to recieve a wireless charger as advertised. I also registered and used the sim to register for samsung galaxy app. All as per directions when i recieved the phone.

After which i got a response that i am not eligible for a free charger as i changed the sim later, which let me tell you was much later. Nowhere does it say that i cant use my phone which i paid for with a sim that i want. Or that i have to stick to using the registered sim which was also still in the phone! Just in sim slot 2. The purpose of buying a dual sim phone is to use both slots.

The service centre and customer service is pathetic they give straight out answers.

I will be posting this publicaly and also issue a legal notice since i have spoken to my lawyer and we went through the terms and conditions and nowhere i have been at fault.

A company like samsung should hire people who have manners and everytime i call back they say i have never called and a complaint has not been registered.

After going through much trouble i have decided to make this public and sue samsung for fake advertisement.

I am certain no one is going to revert to this email either. That is the kind of customer service you have!

Regards,
Riya makin

Dear sir,

This is with regard to complaint number : [protected] for our television which was not working. Our television video is not working but audio is coming normally. When raised a complaint, samsung engineer (His name may be deepak) came to our residence and checked the television and told that panels boards have gone off and cost of replacement is around rs. 18, 000 (Including gst). We have given our consent for the replacement and replacement orders have been placed with samsung. Later in the evening suddenly our televsion started working when we checked again. When we checked with samsung executive on this he told that it is coming due to some reverse voltage and bonding comes and goes and once again repeatedly scolding us not to switch on else mother board will go off. With this unprofessional attitude of service engineer, we decided to cancel off the order and planned for second opinion from our friend's third party service engineer.

Later, our friend suggested that to go for second opinion as these days we can't trust company executives are cheating and misleading people to get incentives and business. When we checked with third party repair service, the executive clearly told that for our television, only backlights have gone, rest all are fine. To our utter surprise after changing backlights (Total expenses for changing backlights and service is rs. 5, 000), televsion started working normally. Would like to bring this to your notice that how this samsung executive, instead of honestly doing the service, they are just cheating people to get business.

Deeply, disturbed that such a big brand like samsung (I have 2 samsung mobiles, refrigerator, television, laptop) giving cheating customer service to people to get business and rethinking that, "is it really worth to call samsung customer care executives in future" (Totally lost faith and definitely hesitate in calling samsung customer service in future). Thought of sharing this feedback as i felt it is my responsibility to bring this to your notice irrespective whether you take note of it or not.

Best regards,

Vara prasad
Bangalore

Sir why dont you have a call recording feauture in india. You dont know how helpful it is. I have downloaded other apps to record my calls but they all are defective. Atleast you should provide the feature of call recording. You have provided this feature in other countries then what is the problem in india. It is very helpful. So kindly request you to please provide this feature in india too.

I gave my mobile on 18/nov/2017 to samsung service in india - tamilnadu - chennai - nugumbakkam - service center:[protected].in my job sheet they took the complaint as display problem, they said for changing the display i have to pay around rs.8000. I accepted gave the mobile for servicing. On that day (18/nov/2017) evening i received message as your mobile ready please come and collect it. When i went to collect they said mother board in mobile is the problem. I asked why this wasn't diagnose before they said mistakenly it happened. I called customer care team to give complaint. Customer service team accepted as service team has done this mistake. I have asked the same thing as written statement. But they said it cant be given in statement. Again i got a call back from escalation team contact#+[protected]. Mr. D. Sundaram extn:1631 he said he will ask the service team to coordinate with me to finish the problem without paying additional cost. Now escalation team is saying its not a problem of service team and they are asking me to contact service team to pay amount. They are forcing me to pay rs.23000 to service completely and they are not sure will it work properly or not.

I had recorded the mobile conversation whatever i discussed with service center member and customer care team. Now i would like to escalate this to your attention to get my problem solve without any trouble.

Samsung name is getting spoiled because of this unprofessional service and support team. Because of this problem am under tremendous mental pressure everyday i am getting tense its spoiling my health.

At present nobody called me to give the status of my mobile.

For further details am ready to come to chennai office at any time with all the proof. I am expecting a prompt solution from your end. Hope my expectation will be met.

Thanks
Francis
Contact: [protected]

Sir, i plan to buy j2 pro so i go to kanchipuram sumsung showroom, where i ask to tell specification abt j2 pro and j5 mobile to the executive they are not responding and they speak very wrongly to my dad. Suddenly i call to samsung customer care i explain everything they ask to give phn to executive that executive cut call.. After that to that executive skp worngly with my dad. This is very embarrassing to me and my family.

Complaint for : that executive i (Dono the name).
Date not incident : 08.12.2017 5.30 to 6.30 pm.
Shop addredd: samsung – (Smart café), kamaraj street kanchipuram - 631501

Kindly take the action.

I have a Samsung Galaxy S7 Edge. My phone was perfectly fine until now that suddenly a pink vertical line appeared on the display and it does not go off now. After checking online i came to know there are several S7 Edge phones which are facing the same issue. And it seems to be a faulty Display provided by samsung, the entire batch is facing the issue. I went to the service center and also contacted the samsung customer care. They gave me a reference number.
I ran a diagnostics on my phone and it shows there is no hardware issue on the phone:
Following are the trouble shootings done by me as per the samsung customer care,
1) Developer option turned off
2) Gave Remote Access to the samsung care on Samsung Tutor
3) Phone was run on safe mode
4) phone reset.
5) Service center Resolution: Display replacement required costing 14000 INR (Not done)

Kindly note there is no physical damage to the phone, why would i pay a huge amount for a screen replacement where its a manufacturing defect?
I have already paid 57000 INR for the phone.
I need a replacement of the screen or resolve my issue anyhow.
Also the home key is of poor quality, discoloration with just touching the phone??? Seriously??

Kindly Do the needful asap.

Thanks