Samsung India Complaints & Reviews

Dear samsung india,

Greetings!!

1. I m samsung user from many years.. But recently i had a very bad experience with ur service for premium mobile.

2. I given my S7 mobile to replace a screen with ur service center. (Bangalore lalbagh road).

3. Where they took 3working days to repair my mobile by saying no screen stock.

4. As per my knowledge if they dont have screen stock they wont accept repair works and tell us to visit after they arrive with stock.

5. Here they accepted repair work and prolonged repair work for 3working days against 1-2hrs of work.

6. Any how after calling ur customer care finally i got a call from serrvice center to collect mobile. After visting service center thwy told me to pay in cash which is denjed by me and told that i ll pay oly ny ecash.

7. Finally i kept my credit card with manager and told to call me after swioe machine starts to work.

8. Here also three working days over, no single call has been received from service center regarding payment. I wonder whats happening with samsung and its brand.. really its an worat experience with u ppl... I hope those service center guys wont call us. Pl provide ur CEO email id .. need to forward this ma to him.

After speaking to a customer care regarding my complaint they redirected to Mr. Devakumar Ch, Senior Executive, Customer Experience. Based on the discussion, he asked me to write a mail in detail what had happened and send all the visuals. I communicated with him as per his suggestions, finally, he told me handover my mobile to servicing center on sep 22, 2016 (approximately) and the complaint number is Samsung SM-N920GZDAINS, bearing serial # RZ8H10BQKKJ.
I explained my grievance to him in the mail on sep 18th 2017, as:
I noticed a minute spot on my mobile screen on the other day itself after I bought from servicing center.
But unfortunately, I didn't realize it was a display complaint again. Slowly it started increasing day by day.
Hence I took back to servicing center after 3 days and reported them once again. There they stated it was dropped and the display got broken and better claim for warranty.
But I don't think so. The spot appeared on the screen was immediately on the next day only and I am sure I didn't drop anywhere.
I strongly feel that it was a defect while fixing my mobile and I don't want to claim any warranty. I want servicing center people to resolve it genuinely.
I hope Samsung understands my grievance and do the needful fair play. I hereby attach my mobile visuals to this email.

This is the complaint given on sep 18th 2017.
After handovering my phone Mr. Devakumar stopped communicating with me irrespective of many emails from me. I couldn't contact him through phone because of poor signal and My office hours are from 8:40 Am to 6:00 PM.
The servicing people are not releasing my phone and Mr. Devakumar is not responding to them also.
Sir, please if you dont want to resolve the issue, please act fairly. No need to repair my mobile, u please release it. U know how important the mobile is for communication, holding these many days without responding to a customer grievance is not fine.
From past 13 years I am a regular customer of your samsung brand. I purchased 2ACs, 2 Refregirator, 1 TV, 1 washing machine and 3 mobiles. I never experienced such a bad response from u people.

I have changed my samsung mobile display. After that, my device network is not working. When i went to service center he told service centre is closed. I traveled very long to give mobile to service. When i explained him. He was using bad words. And there is no respect for the client in samsung service center.

I have never seen such a worst service center manager in my life.

Sir, pink lines have came automatically on my s7 edge display from last week.
My mobile has never fallen or damaged.
I got to know that service centers are not accepting mobile having same issue.
I have seen online the same issue to many users.
It seems to be some manufacturing defect.
My mobile is just 4 months old
Please help
Mob - +91 [protected]
Email - [protected]@gmail.com

Hi,
This is regarding more than 1 and a half year pending complaint where i had mentioned issues with my led tv.

It has been informed already that i am facing issues with my tv. The samsung headoffice has acknowledged that my complaints have been escalated many a times but still no satisfactory resolution is provided.
The response told by your team keeps on changing every time.

It is to let you know again that effort should be made by samsung and not the customer to resolve the complaint since the tv is from samsung and the directtv/cam technology is introduced by samsung and not by the service provider, considering the fact that customer has already contacted airtel.

Also last time i was informed that i would be provided with a satisfactory response that time and also i was told that even the manufacturing team is also involved to solve the issue but as i can see, it was all a dupe... I dont understand that, even if the customer is ready for your technical team to investigate the issues, then why is it denied from your side every time.

Since both airtel and samsung are doing a blame game on each other and the tv is purchased from samsung, i suppose samsung must resolve the concern as it has an inbuilt set top box and it has nothing to do with airtel.
I have tried my best to cooperate with you in this regard but havn't recieved any satisfactory response from any side.
I would again request you to please see that customer is still facing issues in your product so please take an initiative in helping the customer...

Dear sir

I ordered wireless charger 24th aug 2017 and my order number is[protected].for any circumstances the product go back to your warehouse on 1st sep 2017. After that i had complained minimum 100 times but there is no any satisfactory answer given to me by your call centre and email.

This is the last time i urge you to provide me the wireless charger immediately as soon as possible.

Thank you

Swati saha

[protected]

[protected]

Hi,
I purchased samsung j7 pro mobile on oct 6th 2017. Unfortunately, my screen got damaged in an accident and we visited samsung service center in bangalore old airport road on 11th october to utilize the #nevermind offer for one time screen replacement. They called us on 16th october and informed that mobile is ready for pick up. Once we visited there, then they informed that the offer is not implemented and till then, they are not giving my phone by saying it is not yet approved by ho office and the customer care is not responding at all.
Bill number : [protected]
Its been 15 days, i gave my mobile and the response is pathetic.

Dear sir,

I have being using samsung galaxy s6 edge for close to 2 years now i never had a problem until the recent past. On the 9th of august i got an update from samsung (The ota update) which i do as it is provided by you and i do it for safety, security and phone enhancement. However this time i don't know whether to call it my luck or not things did not turn out to be as the way it should. After the update my sim card was not getting detected immediately, assuming that it would be an issue with my sim card as it was old i chose to try a different sim card and i was facing the same issue while my sim card was working perfectly well on other phones. I wanted to bring it in to a service center however i was not finding the right time and later i figured out that my imei number had gone blank and so has my baseband version. Assuming that it would be a software problem i contact your chat support to figure out if i could solve the problem without visiting a service center. The first person i spoke to was garima tondon, she asked me to check the phone in safe mode and if i had the same problem do a complete reset of the phone i tired to explain her that a reset would not downgrade the software update but she insisted hence i performed it. This did not solve my problem so i had to contact again and i got in touch with waseem who asked me to get in to recovery mode and do a reset from there. I did what he said and the result was again negative as expected. Finally i got some free time i called customer care and got in touch with ram (Case id-[protected]). Who took remote of my phone as i was able to connect to wifi. He checked my phone and indicated that i will have to take it to a service center as the software update has caused an issue. I asked him would i be charged for this if so what are the rates he said he was not sure about the pricing but i would be charged as i was out of warranty. I told him that i agree that i am out of warranty but this update was provided by samsung and it should not have caused this issue so how am i liable to pay for an issue created by samsung. He mentioned that he will arrange a call back from his supervisor. I agreed to it and waited for the call however there was not response or no one called me back finally i called up again and spoke to some one i don't quiet remember the name (Case id-[protected]) took the address of the nearest service center. The following day i visited the service center gave the phone to them they took it inside after about 30 mins came back and told me that they will have to change the motherboard as it has gone bad and now the phone wont even start. Then i was told that i would have to pay 15000inr to get it fixed. I was shocked. I asked him the same question this was an update from samsung i did not ask for this, i was told update is important and if something goes wrong only your data will be affected. He informed me there is nothing he can do he gave me a bill number and asked me to contact customer care for getting this fixed for free as only they can authorize it (Bill no. [protected]). I called up the customer care a number of time to get in touch with a supervisor or team leader to get this issue resolved. Finally i spoke to jai who claimed to be a supervisor this was on the 11th of october. I explained him everything he finally said that he would have this cleared and he would sent out an email for foc on this case. I asked him for direct line number or an email or something so that i can get in touch with him incase i needed help or if there is any other issue related to this. He said it is against the policy to give any such information to customers. 3 days latter i called up the service center to find the status where i was informed that there is no email that they have received for foc and hence they cannot do anything about this. Since then i am again on calls with your customer care trying to get in touch with jai or any other supervisor who could help me in this regard. Its been over 2 and a half months am trying get this fixed. Still with no help and clueless, spending about half a lakh for a phone trusting the brand that you are and now stuck.

I also received and email from the below person telling me that he has tried to contact me which is a big lie he never did and the number he gave to contact back the extension is incorrect. The person does not even responds to email

Anshuman. [protected]@partner. Samsung.com
Anshuman srivastava
Senior executive, customer experience
Samsung india electronics pvt. Ltd.
Desk phone:[protected], ext-9654 (Mon-sat, 11am-08pm)

I would appreciate if your team could help me with my issue am done trying to contact your support for help. It has been a very difficult process of getting help from samsung support teams.

Sir,

I have bought a samsung s7 edge on december 11th 2016. Yesterday the front screen has cracked and when i approached the service center today for replacing the front screen under inr 999/- one time screen replacement withing one year offer, the service center denied the request. My friends who have bought after me are able to avail to this offer but i am being denied the same.

My experience of the phone is getting compromised by using a cracked screen and if i wish to replace it is very expensive.

Request samsung to extend this offer considering that i am a loyal customer and have tried all their high end phones.

Some peoples are seling duplicate led tv of samsung they seys that is orignal but give him duplicate led dealers name & address
Davinder jain (Deepu) mobile no [protected]
Kapil babbar mobile no [protected]
Surinder makkar mobile no [protected]
They are sold duplicate samsung led tv price are 32"@9500 40"@14000
Office address
Kapil computer
Behind hotel bahia fort
Bathinda

Residence address
Kapil [protected]
Near main park
Sua road
Gidderbaha

Davinder jain s/o amrit lal
Behind dav collage [protected]
Gidderbaha

Surinder makkar [protected]
Behind new deep petrol pump
Gidder baha

I bought a samsung galaxy on nxt mobile from flipkart on 14 october 2017 in diwali offer. According to the offer i got free one time screen repair after paying rs.990 just as service charge. But when i went to samsung care, they are saying that it will take 15 days to repair, which is just frustrating cause i don't have such long time. I m fully frustrated with samsung service now. Plz help me to get it repair today...
Name-karan verma
Contact-[protected]
E-mail - karanmzms.[protected]@gmail.com
Imei no.-357956/08/107699/6

Sir please ensure that some fake call coming from cellular numbers. This company shows mobile offer to everyone for devali offer. This is a fake. And take your name somsung on blame. This offer is samsung mobile is give u devali offer on half rate. These are the mobile numbers [protected], [protected], [protected]. And buildings address is all care enterprises, shop no.1 h no.259, block-b, pkt 3, sec-6, rohini, delhi-85. Pls action against the fakers. It will blame your samsung name

I purchased mobile (Model no sm-c701fzddins) from amazon.in on 14.05.2017. On 22.10.2017, my phone became dead. Took to samsung service centre - [protected]- sanchar electronics pvt ltd, ultadanga, kolkata-700054 on 23.10.2017 (Bill no. [protected]), who informed after few hours that mobile had "liquid logged" and thus not covered under warranty and repair cost would be rs 18000/-. This problem as explained by service engineer was not due to customer fault but product failure. I demanded free service but was denied as per samsung rules. Please help

Dear sir,

I purchased samsung j7 6 in january 17. And it stopped working on 20 oct 17. May be because of cold atmosphere. So i visited ur service center to repair mobile on 23.10.2017. But ur service center refused to give me warranty benefit, they told me that it was water damaged so you will required to pay 3 to 4 thousand. Though it was not true, but i agreed on their statement, because i want my mobile in ok condition. So i agreed to pay money. So i submit my mobile and visited again next day on 24-10-17 in evening for asking status of my mobile. After waiting for two hours they told me that there are very low chances to repair mobile, but we will try and will tell you in five days. I was not agree. So i took my mobile back. And visited private mobile repair shoppe. And they repaired my mobile in rs.200/- and only in 10 minutes. So i request to closed ur service center. And stop giving warranty or guarranty on mobiles.

I purchased samsung on max on dated 17-oct-2017 which was delivered yesterday. Samsung offered 13 mp front camera which is working like 3 mp only.

Worst / duplicate / refurbished handset launched by samsung & offering to the customer along with fake information & taking rs.15900 on each handsets request you to kindly look into the matter & let me know if you need any other clarification from my side so please discuss with me on [protected], [protected] or [protected]@shaktipumps.in / [protected]@gmail.com

Imei no.[protected]/01

Dear winner: vinay shrivastav

Delivery details from samsung company promotion
You are welcome to the (Samsung company promotion) we have received your email regarding your claims requirement, and it was acknowledged. Note. This continental draw was drawn from three continents, uk, europe, and asia. And your mobile number happens to be the lucky mobile number that won the jackpot of this year edition 2017.

As the claims officer of the (Samsung company promotion), i personally congratulate you as the winner from asia indian. This email is to certify that you have been officially verified and cleared for the delivery of your winning prize by bank draft ordered by the claims processing department, of the samsung company promotion, and your winning certified bank draft was issued by the royal bank of scotland of london samsung company payment account, united kingdom.

Congratulations!!! This email is to inform you that your winning certified bank draft together with all documents that will facilitate the delivery and transfer of your winnings has been parceled to be delivered to you at your country india on[protected].

You are required to pay for the custom clearance and registration charges which is (18, 500 rupees) of your parcel on arriving at the airport, because your parcel is an international parcel coming from united kingdom and it contains a hard covered insurance policy, so you endeavor to follow the instructions of the custom through our agent, to enable him to deliver your parcel to you and also to make sure your winning bank draft is transferred into your nominated bank account when he meets with you in your city.

As soon as our agent arrives india he will definitely get in touch with you. We advise that you follow his instructions sternly so that he can deliver to you, your award prize.

Below are his arrival details and your winning parcel identification number;

Your parcel identifications:
Parcel registration number. (Gwk/4578/789834/746y)

Your winning parcel contains the following items:

1) your winning certified bank draft of (3crore 65 lahks india rupees) including with 52 inch widescreen plasma tv with built-in home theater system from samsung electronics company uk.

2) your winning certificate
3) letter of affidavit of claims eligibility
4) letter from royal bank scotland of london

Name of diplomat: mr larry smith
Email: [protected]@outlook.com

Departure date & time.21:00 gmt from
Heathrow international
Airport (London[protected]
Arrival date & time 09:55 am,[protected]

Please you are required to send a scanned copy of your identity proof immediately to your delivery agent diplomat larry smith via his email address; ([protected]@outlook.com).

Note: you are strongly advised to keep your winning details confidential most especially your winning numbers, because our delivery officer will request for it when he finally meets with you to be sure that you are the true beneficiary of the award prize.

Keep your winning information top secret because it is for the safety purpose of your prize delivery and also to avoid any double claims at the point of transfer, again you are advised to be at your nominated address to avoid any inconveniences at the point of contacting you by our delivery officer. Thank you for your ultimate understanding and co-operations.

Dr jerry martins
Chief executive officer (Ceo)
Samsung company london
Tell:[protected]

Congratulations once more from the samsung company international promotions
My info call me if any query contact on mobile no-[protected]
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I receive a fraud mail of samsung company i want to complain regarding this mail. I have send my addhar card copy in this mail. Ur not use my addhar card in wrong use. Pls call me this no argent base mob-[protected]. I[censored]r r not respond my mail. I will have case o[censored]r company. So pls coprate with me and call me urgent.
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Dear team,

I have purchased a samsung j7 max gold mobile on 06/08/2017 at lulu mall, kochi, after 2 month usage charger adapter not working while calling on customer care they are telling, kindly visit nearest service center, while i'm visiting at samsung store mobile also i will kept samsung store 15Â days what services you're provide i can't keep my mobile at your store, i don't have any alternative handset, i will not give my mobile phone on your store, i will handover the charger, it's your charger adapter issue, why i'm kept my mobile at service center, kindly checkand assist asap

I have bought a new mobile phone samsung galaxy j7 pro on[protected]. But i am not satisfied with its performance. Its touch is not smooth. Its screen becomes blurred on the left side when we lock it. Its audio quality is also not good. I have already visited the service centre two times and also registered my complaint on the toll free number of company. But no one is listening to my problem. I want my money back. Kindly solve my problem.

I have bought a tv from dubai with international warranty in 2014. Tv model - ua 40d 5500rrxzn. The speakes are gone last year and i have raised at the call center and paid 3k additional charges for import ed tv. I am. Okay with it. Now on 14th sep, i have registered a complaint for mother board fault (Which samsung engineer said) and req. No -[protected]. Now they say the parts are not available in india and the tv should be scrapped. What is the point of international warranty? Also how the speaker's are repaired if this is not under international warranty?. My registered number is [protected] at samsung call center and available at [protected]. Need an explanation on the same.

The service center with address smart teleservices, patamata, near nirmala convent, vijayawada - 520 010, phone:[protected] asked me rs.200 for an estimation. My samsung s8 fell and the screen was broken. They made me sit in the service center for 1 hour to take the device for repair and at last no one responded and i was sitting in the center like fool. Is this the way you behave with your customers? This is absolutely ridiculous. I paid so much to buy this device and this is the customer service you people are providing?