Samsung India Complaints & Reviews

Dear sir,
Samsung tv model no.32m5570 was bought on 5oct.2017 for rs.39000 from samsung brand shop, shimla (Hp). Product was demonstrated on 6 oct.in evening, service engineer left my home at 8 pm keeping the tv in running condition which was switched off by me at 10pm before sleep. Next morning on 7 oct. Tv did not turn on when switched on. Service engineer from samsung centre attended complaint same day in evening. He also failed to make it switch on. I requested refund but no action is being taken by dealer or samsung customer care centre. They asked copy of my bank passbook, bank statement, adhar no., invoice which have already been given to customer care centre but they are neither giving replacement nor refund. I am being harassed for no fault of mine
Jai bhagwan
Atrish niwas, vill-chamun, po-bhount, shimla-171003

I bought one samsung j7 max in the month of september 6th' 2017. I was very much happy with the phone but unfortunately 3 days back my phone was completely blank & i visited your noida sector 2 branch service center. I submitted my phone to them for the repair under warranty. They said we will call u tomorrow if we found any issue with the product or you can call us on sunday at 2 pm for the confirmation of phone ready or not, but i could't received any call from them & when i called them they told me you have to pay 13, 800 for the repair because we found liquid in the instrument. Why should i pay 13, 800/- if my phone is still under warranty.

From last 15-17 year i am using all samsung product & i really don't know how many of my colleague & family member bought same product through my self.

First time in my life i visited you service center & i was shocked that the product has been blank completely in my carrier.
They said we are right because we found the liquid & we don't know about your self because you are using this phone.
I was really surprised after listing this conversation from samsung service center. Because we can't expect this kind of behavior from no. 1 mobile company in the world. I am also working with one of reputed company in the world (Jaguar land rover) & we know ho to treat our customer.

I need new phone, so i can buy another product no issue, but i am 100% sure in future, i will not buy & refer my colleague & family member for buying any samsung product. Because we can't tolerate this kind off behavior & response.
Either my phone will be repair under warranty or i will take it back from your service center on same condition.

Waiting for your reply...

Your positive response will be highly appreciable.

Best regards

Nitin verma

Hello team,
I had baught samsung s7 edge from sales india ahmedabad. I had lots of issue regarding phone so i went to service centre b2x service centre, s g highway ahmedabad. Hanging and network issue of my phone. Since 1 month phone had already serviced 6 times but they not giving proper answer and solution totally pathetic service experiance. Even i had done so much complaint but still no proper solution. There is so much business loss i had faced even they dont give any stand by mobile. I had expand 51000 rupees on my phone and i cant use my phone since last one month.in festival season i am facing lost of trouble without my phone. Now i want replace phone any how i dont want system repaired phone or assemble phone. I will go legal for this bcoz 51000 is too much money for me. Take action on urgent basis otherwise it will cost you.
Niraj panchal
[protected]

Sir, my samsung galaxy grand2 mobile is given to repair with sv problem. Initially asked me it will ready on 03.10.2017. Later on asked me to come on 11.10.17, but till 7.00 pm of 13.10.17 my order was not forwarded. Upon query insulted me, avoiding to provide proper, expedite service, still not given. I am depriving from use of cell phone. Plse action.

Due to dust in camera of my j7 mobile. And its having warranty period but when i went to samsung customer care at aurangabad maharashtra india i have face so many problem such as the employee of cc tell me that they will not give guaranti of mobile it will be damages while repiring the mobile. Ingact my problem is very small i. E inrespect of dust on camera glass. As well as they told me that samsung have not use god metaril. Gence please solve my problem by any replace new mobilr.

We purchased the samsung side by side refrigerator on 28th sept, 17 and got the delivery on 9th oct, 17. Since then no one from samsung has come to give the demo. I called the customer care on 12th oct, requesting for a demo, and i was assured that the executive will come to my place within 24 to 48 hrs. No one came. I again called customer care on 14th oct i. E. Yesterday afternoon around 3pm and again i was told that the executive will come on or before 8pm, on the same day. When no one came, i called the customer care to enquire, and the lady on the phone says that right now she came help me as the service executives would have left for the day. When i requested to connected me to the manager incharge, she kept me on hold for more than 10 minutes for a couple of times and later says that the manager is busy and will get him to talk to me the next morning by 10am. No calls from them till now.

It'll be a week now and no one has come for demo. It's a shame on part of the samsung team. Inspite of purchasing such an expensive product, we are harassed and made to wait for days.

I hope this complaint is taken as a priority and someone is sent for the long awaited demo.

I have purchased j7 problem 2oct 2017 and it got started hanging n heating to an extent where it becomes unusable.
I tried resething it thrice and again same result.
I visited samsung service centre three times and they're saying the same that they cannot replace it at any cost becauwe it's showing hanging not heating. And said hanging pe doa nahein banta.
And then i called samsung toll free number and they said co - ordinate with samsung service centre.
I means what else i have to do for a replacement.
This phone have issues and my friend using j7 pro and it's working fine.
Even phone i used in service center is also working fine
Why the hell i have to suffer.

Worst service and worst service office staff

Tv got delivered on 7th oct’17 and technician came to give demo the next day, he installed the system and did not give demo. He said you should have dish connection to give demo.
Later tv should connect to my phone and i had issue in connecting and i logged 2 complaints for the same issue [protected] and [protected] but pathetic is no resolution as on date. Based on the complaints raised i got messages regarding service office and tried reaching them the way they were talking to me was intolerable. No one gives right information and till date no resolution for the issue.

Dear team,

I am from agra. My complaint is that i bought samsung refrigirator last year in the month of june. Hence its one year 3 months old approximately. But the gas has been leaked in this time interval itself. Dont know from where. The person who came also took 1000rs in cash. And said will come tomorrow to refill the gas. Isn't it ridiculous that in such a small span of time the product gas is leaked out and i have to pay 1000 bucks for the same. Is there no warranty on the product? If you guys can resolve it den please give me a call on - [protected]

Hi

I’ve placed an order for the note 8 device on the 8th of oct 2017 from samsung online shop. It was stated that the device will be delivered in 2 to 4 days. Its been more than a week now, and it hasn’t been delivered yet. Called up customer care and was told i will have to work this with fedex as samsung has shipped the order and their work is done. Tried getting cancellation details on chat with customer support and the guy ended the chat saying i dont need to worry.

This is the way you treat people who made a purchase of your flagship device? After such a disgusting experience how would you expect me to have a long term association with samsung. Even after last year’s debacle with note 7 having faith in you guys and you proved it aint worth it.

Can you cancel the order and initiate a refund for this order? I’m not at all interested in going ahead with the purchase now.

Order id:[protected]

Email: [protected]@gmail.com

Best,
Ac

Dear team, i have give my sumsung led tv 40 j5100 to local service center for repair on 19 jul 17 with advance rs. 4000. They said tv wouldn't be repair due to they couldn't be arrange part and requested to take return with advance amount. I have self arranged same part and said for just install it. They were agreed but after installed it demanding rs. 1100 as service charged. It's totally proud thing because they not intimated before as like charges. Currently my tv in service center. Please take suitable action on this service center. Hope i will be get positive response from yourend.

I bought the samsung 32k4300 series smart tv for rs 34000 on 23/12/2016 from reliance digital. I trusted the samsung and its warranty service so much that all appliances including refrigerator, ac, phones, tv, etc., belongs to samsung brand. My tv got cracked from inside without any external visible cracks on 10/10/2017. I conveyed the same to the samsung service center and the technician came to my home for the inspection. He concluded that it is physical damage and we have to pay for the panel cost which is rs; 15750. Then i surfed in the internet and saw some thousands of reviews with the same incidents of cracking from inside which was due to thermal crack not the physical crack. This type of service from the samsung was not that i expected after buying so many products from samsung. How am i supposed to spend another 16k to repair a tv that i bought for 34k without any fault of mine. This is so disappointing for me as a customer of samsung.

When the service department and service technicians do not satisfactorily "resolve" your under warranty product complaints, you have left with no option but to raise it where it matters.

Invoice no. Bd3457/17-18
Dt. 08/07/2017
Mahavir electronics
Bibwewadi, pune
[protected]
Samsung refrigerator 212 ltrs
Sam ref number rr22m274yu2/nl/2017
Approval code cs[protected]

Job center repairs number [protected]
One of the complaints tracking no.[protected]
Sr. No. Dcrr22m274yu2
Tracking no.[protected]

Customer: vikas bhosale (On bsf defense duties, govt. Of india)

I'm raising this on behalf of the bhosale family as help! They have been reporting and following up with the concerned department for last two and half months. Technicians visited however they were incompetent to resolve the serious product complaint. It is in-built problem of the compressor and the noise (So big noise, that it can be equated to the tractor engine). The details of complaint including video recording has been shared with samsung services multiple times. Every time, the assurance is given to resolve the complaint however nothing helps. Please consider this an escalation and replace the product.

Hi,

I went to services my mobile phone samsung z1 on[protected], the customer cre executive said, your phone charging port is damage need to replace it will take two days means[protected] i will get my phone. I want[protected] to collect my phone, they said that was not yet repaired another more time needed. After that i received on msg the repair of your samsung product has been completed, ready for delivery. Today i went to connect my phone, your customer care executive said, your phone's mother board is damage and demanding rs. 3000/-.

What type service is this?, why they not say earlier when i went first time.

This informtion is not reliable at all.

We will not purchase any type of samsung product in future and we speard this information all my firends, relateds and colleagues.

This companies product is not reliable in any cost.

Thanks
Amit dutta
[protected]

My microwave is in non-working stage from last few days. I have tried to put a service request through the toll free numbers[protected], [protected], [protected] &[protected] many a times. The toll free numbers never get connected even after multiple attempts. Only once it got connected but the executive didn't respond at all. I called the authorized dealer from whom i bought the microwave. They were not even ready to listen my problem, just gave me another service center number ([protected]) & dropped the phone. I tried on that number a lady picked up the phone. I explained my problem to her. She noted down my address. But the her way of response was not proper or professional. Now i doubt whether she will take any action or not. I have purchased a number of samsung home appliances. This is the first time i am in need of service & i got this kind of experience. So now i realized i have done a blunder by choosing samsung. The photo of invoice is attached. My experience says samsung has the worst service in india in comparision to any other company.

I posted a complaint on oct 10, 2017 regarding my samsung s7 edge pink line issue, and an executive (Ankit singh ph:[protected] from samsung mobiles india called me to resolve my problem and assured me within few hours i will get another call from someone who could actually fix my issue. I got a call after 2 days from another executive (Pradeep kumar, ph:[protected] ext:- 9680) and he told me to visit samsung service center and call him so he can talk to concerned person at the service center who could fix my problem, so i did the same but the contact number that mr. Pradeep kumar gave me always seems to have a busy line & contact number of mr. Ankit singh is always on voicemail. To clear my doubts i also went to the service center but they are also not ready to help and they don't even know how to talk to the customer.
I am helpless and saddened with the fake promises of samsung and will never ever purchase any product from samsung or wont even suggest anyone to go for samsung cause of the ill mannered staff they have who definitely don't know how to talk to a customer.

I ordered samsung gear icon x wireless earbuds from samsung official estore on 29 sep 2017 the product was delivered on 5 oct 2017 to me, the product was dead on arrival, and upon contacting samsung customer care they told to go to samsung service center, the service center told i can not provide refund for this and can provide only repair and which will take over a month and wont provide doa certificate either, samsung customer care told without doa certificate we cant do anything so go to samsung service center, also contacted the savex headquarters mumbai first they entertained me by asking all the details then they also said we cant do anything and go contact samsung, right now every concerned authority is making me round and round but no solution.

Very much dissaponting camera in c9 pro. I have samsung c9 pro mobile and its front camera is worst camera i ever seened. If two people take selfie 2 nd person become blured. 1st they replace my display and camera. And same problem still having now told me to replace board. I cheked with other c9 models all have same issue in front camera. Samsung says its 16 mega pixel camera even it dont have the clarity of 13 mp j7 pro. Front cam. J7 pro camera is far better than this. Worst phine and worst camera

I am totally dissatisfied with samsung, in which i had very high expectation. I always believed in the company product and i used to suggest others as well but after facing so many problems in connection to the mobile phone i bought, i thing i will never dare to go with your gadgets.
I had purchased a samsung j7 prime 16gb mobile phone of your company @rs.16900 and after about a month a white spot in the screen was noticed to which the service centre assurred that the display panel will be changed. I hesitated to leave it because it was scratchless and new. Anyways i left it in the service centre in darjeeling and now it has been about 4months. The price of my product fell much and ultimately its not there in production bt still i have not recieved my phone. When i call up they always have a reason.
So, its my sincere request to please make settlement for refunding my money or exchange it with another product worth rs.16900 and save me from the guilt of trusting in samsung.
Address of the authorised service centre in which the product has been given has been attached with the mail.

Repsected sir/madam,
I would like to bring to your kind notice that i bought samsung note 9 on 25th spetember. There is an offer for free wireless charger for note9 but till now we haven't got any coupon code or coupon or charger. We have also contacted tou earlier but got no response. Im sending you all the details of the phone and also attaching the invoice. Till today we have been following you and yet we didn't get any reply. I kindly request you to do the needful or else we would have to prooced legally. Sir please go through the attachments for all the details and please take action and see that it reaches as soon as possible.
Thanking you.
B. A. K parvez.