Oct 14, 2017
Updated by isnia_h Srijitha called me 3 days back and ended the conversation without a conclusion. She says that she will give 25 % concession to get my phone repaired by paying 11, 000. From that day the customer care no is not being picked. It always stays busy. I don't understand the phone no i was able to reach earlier how can it become busy. Please send me a number to reach.
Yesterday i had been to several phone stores. Everyone is speaking about the samsung care center branch that i went in ie the kukatpally branch.
Just imagine why should i pay for a phone which was in working condition. Srijitha is not willing to speak to the people from big c who have seen the phone in working condition before i went to samsung care. She is only willing to take the word of the wrong person mr. Anand who does not ever speak properly. I was supposed to go to papers yesterday but had to wait for few more pieces of evidence.
My registered mobile no of complaint has changed from [protected] to [protected].
Now on the fair points
My phone was charging and in coming and outgoing calls were working in one word it was in full working condition.
Only problem was emergency number was dialled without my dialling
When i took the phone to samsung care.
First they did not charge the phone when i asked them to charge, as the charge was two percent he tried to switch on and disconnected the phone without further charging.
Without my permission or a jobsheet took it inside and dismantled it and said i have to pay 11, 000 for mother board that too with only two months warrenty.
All this happened on 21st of september 2017 and the manager was not in the office. I asked them to give in writing why they dismantled my phone and they refused.
Brought the phone home and put it on the charger and the usual icon of battery is multicolored showing 100 % charging on an empty battery and the charging sign was below the battery not in the battery.
Immediately i called customer care and mr. Rajesh asked me to contact the manager mr. Anand next morning.
When i tried to contact the manager next morning. Some assistant of his spoke to me and asked me to bring the cell and they will repair and give. When i reached there they made me wait for 3 hrs and said that i have to pay 11, 000. They made a job sheet and refused to hand over to me.
Mr. Anand was not there on that day too.
Next day as i was returning from my tour of anantapur. Again the customer care people called me to go and collect the job sheet and when i went in there it was again refused.
I kept on calling every day and gave a bunch of written complaints with no response from srijitha. Every day they used to tell me that she will contact but she was unprofessional. She even gave the extension of her table was never at the table. This i could say as she never picked up the phone and whenever i called customer care even the executives said the same thing.
Now, this kind of inefficient unprofessional staff working in that area. How can they are justified people to make a decision.
I request you to take action against mr. Anand and ms. Srijitha and do justice to me.
Verified Support
Oct 16, 2017
Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
However if you are still facing some problem in the product performance, we request you to share the details of the same.
Our customer service team will shortly get in touch with you for providing resolution to your concern
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Verified Support
Oct 16, 2017
Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
However if you are still facing some problem in the product performance, we request you to share the details of the same.
Our customer service team will shortly get in touch with you for providing resolution to your concern
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
The microwave has burnt and it is just 6 months old. I agreed for the service and no one turned up. It's a health and safety issue and can cause a life if ignored. Need resolution.