Samsung India Complaints & Reviews

I've purchased samsung galaxy s7 edge on aug 2016. My screen was broken a month back and there is no one time screen replacement offer for people who bought before sep 2016. I bought it for a higher price 53k, but samsung doesnt give such offers to loyalists who buy their flagship phones immidiately after the launch. I hope samsung wouldn't lose its loyalists and also hope that they would give 1 time replacement offer to early buyers like me.
Look firward to hearing from you.
Vignesh
[protected]@gmail.com
+91-[protected]

Nov 27, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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S

swapnilavhad

from Pune, Maharashtra

Oct 23, 2017

My phone charger not change

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Samsung India Customer Care's response, Oct 23, 2017

Verified Support

Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
However if you are still facing some problem in the product performance, we request you to share the details of the same.
Our customer service team will shortly get in touch with you for providing resolution to your concern
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

P

Poonam1963

from Jalandhar, Punjab

Oct 23, 2017

I have an external setup box of airtel. It was installed 20 days ago because inbuilt was not working. Now my tv has audio but no picture since evening.

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Samsung India Customer Care's response, Oct 23, 2017

Verified Support

Dear Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

P

prakash1967

from Durg, Chhattisgarh

Oct 23, 2017

I purchased above tv on 05/07/2014.
The cost of tv was app rs 67000/-
on 10/10/2017 i realized that tv is
out of order.I complaint to service
center and after inspection they
informed the repairing cost is app
rs 42000/-(the cost of screen + service)
the repairing cost is app 66 % of the product
is not justify in just 2.25 year.

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Samsung India Customer Care's response, Oct 23, 2017

Verified Support

Dear Sir,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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This happened second time with me - i brought a samsung j7 pro, faced a problem with speaker within 14 days, got a replacement for it, but faced same problem with speaker and display with replaced device too, its not even been a month i got that, samsung team being very rude to me, i'm really disappointed with samsung if you treat your customers this way then better shutdown the company cause you are not satisfying your customers as promised the devices you manufacturin is not of the standards you say, i request some one to resolve my concern asap

Nov 26, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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H

hemant1008

from Gurgaon, Haryana

Oct 23, 2017

I paid 20k for j7 pro and after using it i found that the UI lags and have some minor issues. My brother has mi a1 and it cost 15k and it operates flawless and does not lag. I regret why i paid 20k for this useless box. I recommend others to purchase only stock android devices

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Address: 600037

Really really i'm disappointed with your samsung washing machine service to me. I'm using all of your brand in my house hold. And really happy to think and say that... But today im totally disappointed with you service center and service person. I have spend nearly 1500 for service my washing machine.. That charged only for powder and not did anything with machine. And service person is not did anything work. Still my issues has been not fixed. I'm directly contact the authorized samsung service center. I will attach my invoice copy which they provide.. They forcely sale the cleaning powder to me and charge 1500.

In this case i need to escalate this issues to samsung higher official. Then only they will talk with the service center head and no one willl suffer hearafter.. Really really i'm unhappy with samsung all products because of this issues

I don't need reply from normal person.. Only need reply from managing head

My number [protected]
Name sathish kumar
From chennai

Service executive forcely sale the cleaning powder and charged

Nov 23, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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J

Jayesh Khandar

from Ahmedabad, Gujarat

Oct 23, 2017

I had given my Samsung galaxy note 4 on 28 November 2017. But yet the phone not get repaired.today date is 18 October 2017.Plzz help me about this.

Thank you
Your faithfully

Reply

Samsung India Customer Care's response, Oct 23, 2017

Verified Support

Dear Sir,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

N

Nachiket Bamb

from Mumbai, Maharashtra

Oct 23, 2017

Dear Concern,

i have purchased the handset Samsung S7 Edge on 11th October 2016, and

within 1 year the battery now has swollen and i am afraid that it will burst.

Request you to please change the battery in warranty period as it will be the

total liability of the Samsung if it burst and any unfortunate happens

Reply

Samsung India Customer Care's response, Oct 23, 2017

Verified Support

Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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Address: Beed, Maharashtra, 431122

Hi u give your mobile samsung a510

But my displays is damge i repair mobile but my handset neo displays make after my mobile batry pikup his very low becyse new displays is make

Old displays that time my pikup is good but ghat timd very low

I give your payment is rs 5830

But your service center is very bad serves give me and otharr customsr

So that time i very harasnebt becoys j need dusply properly make but you created my batry problem so thst timd i not your payemnt becoyse your problem u only dusply problem but your service centr creted my probleb

So pl ignore my complen

I complen in police complen on compny and service centr

So plz ingor

Regards
Thapde govind s
[protected]@gmail.com
[protected]

Nov 29, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Oct 22, 2017

Updated by GOVIND s thapde !consumer complaints logo
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ConsumerComplaints.in › Samsung India › Samsung — service related and average problem
Samsung — service related and average problem

1 Review
Go GOVIND s thapde on Oct 22, 2017
Mark as Resolved

Hi u give your mobile samsung a510

but my displays is damge i repair mobile but my handset neo displays make after my mobile batry pikup his very low becyse new displays is make

Old displays that time my pikup is good but ghat timd very low

I give your payment is rs 5830

But your service center is very bad serves give me and otharr customsr

So that time i very harasnebt becoys j need dusply properly make but you created my batry problem so thst timd i not your payemnt becoyse your problem u only dusply problem but your service centr creted my probleb

So pl ignore my complen

I complen in police complen on compny and service centr

So plz ingor

Regards
Thapde govind s
[protected]@gmail.com
[protected]

Complaint Status
[Oct 22, 2017] Samsung India customer support has been notified about the posted complaint.

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Complaints12582
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phone +[protected] [Customer Care]
website www.samsung.com/in
location 2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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Verified Support

Oct 23, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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I had raised complaint with samsung for my 40inch smart led tv and they visited on 12th and they confirmed that need to replace mother board i greed and they mentioned they ordered the part it will be coming soon later i got the message saying your complaint has been closed as no response from customer when i called samsug they don't have any clue how it got closed and they don't have clue part has been ordered or not. When called service engineer he is using abusive language

Nov 26, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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Hello,
I'm having samsung j7 next.. Recently 12 days ago i bought it. Today in the afternoon it's battery got blast, don't know how this accident were very fearfull... I thought samsung was the best choice but i was wrong... So now i started hate to samsung mobiles.. Worst fear ever.. That was very bad experience.. I mean new mobile get blast like this.. So dangerous

Nov 29, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2017

Samsung India Customer Care's response Dear Sir,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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Address: Chennai, Tamil Nadu

Installation service post sales in chennai is deplorable.
The team leader of the installation dept even suggests to go ahead and complain to the head office.
Obviously samsung does not invest on training its staff to even speak courteously to a customer, not evenwhen samsung is at fault.
Request no.[protected] purchased a refrigerator from dealer in chennai on 18/10/17. It is 21/10/17 samsung hasnt had the time to install the product because they are busy with "heavy diwali sales"

Nov 30, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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Address: 560068

Trying to raise a service request for my fully automatic washing machine but customer service representative is highly arrogant, incompetent and rude. Its ridiculous how a company like samsung treats its customer. Customer care representative named namitha was attending my call and she simply refused to take the complaint.

After too much struggle i somehow got the complaint registered but now the service engineer is not responding. And disconnecting the call when i call him.

Service request no is a39742

Nov 27, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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A

afrizvi

from Mumbai, Maharashtra

Oct 23, 2017

You can reach me on [protected]@gmail.com and if you track the Service Request No is A39742, or SS 176201 you will get my mobile as well. I wont share my cell number in an open platform like this. Your customer care had the audacity to tell me that they wont do anything and I am making them mad by calling again and again after they disconnect my call without registering the complaint

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Address: Mumbai City, Maharashtra, 400022

Dear sir,
I found problem of display looking dull j7 prime new mobile compare to samsung other mobile. I think this is colour tint problem or blue colour tint not settled properly in your new lot j7 prime mobile. Please do needful action and solve this problem. Samsung customer care not providing proper guides because lack of knowledge.

Thank you
Rajesh vishwakarma
[protected]

Dec 1, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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Address: Thane, Maharashtra, 421301

Respected person
Hello my name is ashish avinash vichare i am visited our kalyan sarovoday mall samsung service center for collection deo letter against my c7 pro phone but our executive officer miss. Ratika katkare shes behavior against customer is very bad she is not knowledge how to handle cutomer and how to talk with us my experience is very bad about that lady

Nov 22, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2017

Samsung India Customer Care's response Dear Sir,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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Address: Mysore, Karnataka, 570022

Charging issues with my samsung galaxy j7 prime.. Even after 5 hours, the phone battery is at 89%. It's about 6 months old.. Strangely it starts charging and from 89 to 91% it chargers again in 2 seconds, 91% to 95% 30 minutes and 95% to 100% in 3 minutes.. This is ridiculous.. I need a solution.
This is happening especially after the nougat update. Let me know what needs to be done.

Nov 21, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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Last month i ordered two samsung evo memory cards on ebaysales for rs 848. Whe i received parcel, i found both cards were not working. When i tried to find ebaysales contact number, i found that the company was fake and also memory card were duplicate. Later on when i search google about ebaysales, i found that hundreds of people's were cheated the same way by giving an offer of buy one get one free samsung memory card. At present this company giving the same offer for 128gb samsung memory card. I registered complaint on cyber crime but it seems no use. I request you to take serious action against ebaysales because they slater samsung companies name.

Nov 26, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2017

Samsung India Customer Care's response Dear Sir,

Greetings from Samsung.
After going through your concern, it seems that you have purchased the product from an online seller. Under this circumstance, we cannot take any responsibility of your dispute with the seller.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)

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I'm a loyal customer of samsung. However the screen replacement cost is way too expensive. I recently dropped my ph which led to a hairline crack in the screen... To enjoy the device and to protect it from further damage i would like to replace the screen however the replacement cost is too much i would request you to have some consideration for the same and offer it at a reasonable price.

Nov 27, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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My problem is unresolved. I went in with software problem of emergency calls. My phone is damaged and handed over and now the samsung customer service people are behaving in an unprofessional way. Not hearing to the customer nor taking the available proof.

They are speaking only one way commanding "either you take or get lost" is the trend. Wrote to samsung ceo o[censored]sa. Still awaiting the reply. I will repost it on the media again and again till justice is done.

Nov 21, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2017

Samsung India Customer Care's response Dear Sir,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Oct 21, 2017

Updated by isnia_h The reference of the mobile no initially given was[protected] which was later updated to [protected]. My mail id is [protected]@yahoo.com

Dec 08, 2018

Updated by isnia_h you are paying very less and with no warenty. no one pays 13000 for phone repair. My issue is not resolved you are playing fake games after your authorized service center people from kukatpally branch stole my original mother board and replased with a fake one fraudsters.

Dec 08, 2018

Updated by isnia_h all details are given.

Dec 08, 2018

Updated by isnia_h do not go for samsung products the whole team are fraudsters.

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Address: Kota, Rajasthan, 324009

I have purchased a fully automatic washing machine on 17th oct2017 to samsung authorised dealer at kota. That time they promised the engineer will be come at ur home next day.
The next day i got a below message...
Dear customer, service engineer neeraj, mobile number [protected] has been assigned against registered service order [protected].
Then i called to mr neeraj but he denied to give his services, he said he has a lot of work.
I request you to plz send another person as soon as possible.

Nov 21, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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Address: Mumbai City, Maharashtra, 400702

The voice of led is not audioable we can just c the pictures n cant hear the sound.. And the tv back fitting is not done properly it catches the moisture etc..
This tv is brought in july just 3 months befire its in warranty period and ur service centre is not responding properly i was assigned the technician but he is just passing the fifferent numbers but theres no response from ur team plzz look into the matter before we get fed up o[censored]r products...

Nov 22, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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V

Vinod Marothiya

from Unnao, Uttar Pradesh

Oct 20, 2017

Sir I have purches new j 7 NXT phn but after 2 month it's back button touch is not working

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Address: Chandigarh, Punjab, 160101

Website: www.samsung.com/in

Dear samsung team,

I have recently ordered a samsung note 8 (Order id[protected] on 16th night. I had a chat before ordering and i was told that i will get a coupon the box for free wireless charger and one time screen replacement. However, it seems due to diwali festival and samsung 2 days weekend, the shipment will arrive late (25th oct as per customer care). Hence, i will not be able to activate the phone before 21st oct. Hence, please help so that i dont loose out on this amazing offer rolled out by you. This is the first time i am buying a note series of samsung and also ordered a samsung gear s3 early this year. Looking forward to positive response.

Regards,
Vijay jetty
+[protected]

Dec 5, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Oct 20, 2017

Updated by Vijay Jetty You may also contact me on Vijay.[protected]@gmail.com

Verified Support

Oct 21, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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Address: Ranchi, Jharkhand, 835217

I purchased a 43inches samsung led tv on 18thoct and i called the service centre for the installation at 5:35pm, they said engineers wil be there as soon as possible. I waited the full evening and again when i called they told it wil be done for sure on the next day which was diwali, the full day noone came and again when i called on 20th they informed that it will be done on 22nd. I m seriously frustrated, and wanna replace the tv with some company where i can get good and immediate service.

Nov 23, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2017

Samsung India Customer Care's response Dear Sir,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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Dear
Sir/madam
Nivedan is prakar hai ki mere pas kuch dino pahle call aaya tha samsung ke name se or jisme ki mujhe bola gaya tha ki company ki marketing badane ke liye kuch phone kam price main diye ja rahe hai jisme ki aapka number bhi select hua hai or mujhe bola gaya tha ki 3500 rs main aapko sumsung j7 prime mobile diya jayega or wo parcel mujhe aaj recived hua jisme ki ganesh ji ki murti nikli hai sir aapse nivedan hai ki is company ke khilaf karyabahi ki jaye or wo rupees mujhe bapas diye jaye ya fir mujhe wo product diya jaye
My name is sunil kumar i am from hamirpur (Himachal pradesh) mobile no [protected], [protected] company ke product se related image main attach kar raha hu sir aapse nivedan hai ki uske khilaf bahut jald karyabahi ki jaye
Company related detials
Company name smart galaxy
Company address - 10/10 village begampur delhi 110086
Mobile no jinse call aaya - [protected], [protected], [protected]

Nov 21, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2017

Samsung India Customer Care's response Dear Sir,
This is in reference to your email / letter wherein you had enquired about the fake email / SMS received by your good selves in the name of Samsung.
In this regard we would like to inform you that Samsung is not connected with such activities in any manner.
Further any response to such communications where personal details are being sought could result in access and misuse of your personal identity/ information.
In some instances they may try to convince and allure you to deposit cash (may be once and / or on repeated occasions) in certain specified bank(s).
They may also call upon you to visit links and/or provide your communication address and/or contact details to release the non-existent prizes.
We hereby inform and caution you, that you should not be acting upon such fraudulent and misleading communications, which are being solely sent with the intent to cheat and defraud you.
You may kindly note that any person who deals with such fraudulent entities shall be doing so at his own risk and that Samsung shall not be responsible and liable for any loss or damages and/or consequences arising there from.
You may also kindly note that we have already published caution notice on our website to give information with respect to such activities to the public at large.
In the event of you being allured to release any amount or information about yourself, the same is done at your own cost and peril.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd

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S

Sumesh Agarwal

from Mumbai, Maharashtra

Feb 5, 2018

today i got call for samsung j7 prime they said that they will give me that cell phn in just 4000/- rs they said go and collect your phn from ur nearest post office is it true or false shall i go to collect that package or they r fooling me ..help me

Reply

Samsung India Customer Care's response, Feb 22, 2018

Verified Support

Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Samsung India Customer Care's response, Feb 22, 2018

Verified Support

Dear Sir/Madam,
This is in reference to your email / letter wherein you had enquired about the fake email / SMS received by your good selves in the name of Samsung.
In this regard we would like to inform you that Samsung is not connected with such activities in any manner.
Further any response to such communications where personal details are being sought could result in access and misuse of your personal identity/ information.
In some instances they may try to convince and allure you to deposit cash (may be once and / or on repeated occasions) in certain specified bank(s).
They may also call upon you to visit links and/or provide your communication address and/or contact details to release the non-existent prizes.
We hereby inform and caution you, that you should not be acting upon such fraudulent and misleading communications, which are being solely sent with the intent to cheat and defraud you.
You may kindly note that any person who deals with such fraudulent entities shall be doing so at his own risk and that Samsung shall not be responsible and liable for any loss or damages and/or consequences arising there from.
You may also kindly note that we have already published caution notice on our website to give information with respect to such activities to the public at large.
In the event of you being allured to release any amount or information about yourself, the same is done at your own cost and peril.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd

D

Dhanvantri Vishwakarma

from Indore, Madhya Pradesh

May 4, 2018

Today i got call for samsung j7 prime they said that they will give me that cell phn in just 4000/- rs they said go and collect your phon from ur nearest post office by case payment is it true or false shall i go to collect that package or they r fooling me ..help me they call from DElhi mobile no is [protected], [protected]

Reply

Samsung India Customer Care's response, Jul 3, 2018

Verified Support

This is in reference to your email / letter wherein you had enquired about the fake email / SMS received by your good selves in the name of Samsung.
In this regard we would like to inform you that Samsung is not connected with such activities in any manner.
Further any response to such communications where personal details are being sought could result in access and misuse of your personal identity/ information.
In some instances they may try to convince and allure you to deposit cash (may be once and / or on repeated occasions) in certain specified bank(s).
They may also call upon you to visit links and/or provide your communication address and/or contact details to release the non-existent prizes.
We hereby inform and caution you, that you should not be acting upon such fraudulent and misleading communications, which are being solely sent with the intent to cheat and defraud you.
You may kindly note that any person who deals with such fraudulent entities shall be doing so at his own risk and that Samsung shall not be responsible and liable for any loss or damages and/or consequences arising there from.
You may also kindly note that we have already published caution notice on our website to give information with respect to such activities to the public at large.
In the event of you being allured to release any amount or information about yourself, the same is done at your own cost and peril.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd

S

shshikant

from Haridwar, Uttarakhand

Jul 3, 2018

samsung company ka name se mila chaina mobole
samsung company bale kyo nhi rok lga rhe he esse company pe jo tumhare company ke dubane bali he
help me mujhe 13500 me mila samsung j7 prime ka copy mobile china ka
meri help kro dear sir [protected]

Reply

Samsung India Customer Care's response, Jul 3, 2018

Verified Support

Dear Customer,

Greetings from Samsung.
After going through your concern, it seems that you have purchased the product from an online seller. Under this circumstance, we cannot take any responsibility of your dispute with the seller.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd

S

shshikant

from Haridwar, Uttarakhand

Jul 3, 2018

में शशीकान्त गोस्वामी
सैमसंग कम्पनी complant

कब तक ऐसा ही चलता रहेगा कब तक हम धोखा खाते रहे कोई तो उपाय करो सर जी

Reply

Samsung India Customer Care's response, Jul 3, 2018

Verified Support

Dear Customer,

Greetings from Samsung.
After going through your concern, it seems that you have purchased the product from an online seller. Under this circumstance, we cannot take any responsibility of your dispute with the seller.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd

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4 Comments

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Address: Hyderabad, Andhra Pradesh, 500072

Dear sir,

I had booked a samsung on 5pro from samsung site on 12th of october'2017,

Today in 19th still i had not received my order, i am following up from 14th october with fedex and samsung customer care, everyday they are telling you will get by eod
What is the issue even i had made payment before it self,

What kind of service they are giving

Order no:[protected]

Expecting response from you

Nov 27, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

View replies

B

Binay Kumar Rajak

from Jamshedpur, Jharkhand

Oct 20, 2017

Maine 13 oct ko samsung ka washin machine liya aur mujhse kaha gaya ki demonstration ke liye aapki company se 14 oct ko banda aayega but aaj 15 oct ho gya aur ab tak koi nai aya.Kal jab maine ish distributor se baat ki to ushne kaha aapka call log ho chuka hai but jab jab maine customer care baat kiya to pata chala ki mera call log hi nai hua hai.

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