Samsung India Complaints & Reviews

Oct 24, 2017

Updated by [email protected] Dear Team,
I approached the service centre in Moran yesterday, they told it will take 10days if processed by them, and so told me to go Dibrugarh and submit my cell phone there, as according to them the query would be resolved in 3 days, but when today I approached Dibrugarh Samsung Service, they are saying that it would take 10 days that they cannot assure. Team, kindly help me out. What is this? A new phone, not even 2 months old, and the LCD gets damaged and pathetic service.

Oct 29, 2017

Updated by [email protected] Dear Team, I got my phone collected day before yesterday from the service centre. They told me to use it the next day. Today I switched it on a few minutes on and again an another pink damaged signs are found on the new lcd too but on a different place.

Oct 30, 2017

Updated by [email protected] Dear Team, even after replacement of the LCD. The new LCD also turned damaged. Spots cropping up which will result in darkening of the entire screen like the last time. Now I feel that there is some problem with the phone itself otherwise how come a 2 months old phone be such kind of a damaged piece. Most probably there is a problem in the product. I am finding huge difficulty with this phone. And why should i need to be trpubled for this new phone. Company should arrange for a replacement of the phone. As it is second time tgat the LCD is damaged. The new LCD after replacement I brought and the same problem logged in. So, kindly do the needful for the replecement of the new J7 Pro.

Oct 24, 2017

Updated by Sunil kumar goenka on our complain co repersantative call to me at 5 55 pm and say to me who your problamand i said my problam than he said to me your set are tempard ya damage i say no tempard and damage than he say to talks with my customer service center after 6 10 pm i call with sérvice center & repersantstive service center investigate my set and said no tempard and damaged and click six side picture takne but no respactive answer to solv my problam and say come tomorrow again so i say why the delay to solve the problam my valuble time expand this matter

Oct 30, 2017

Updated by Sunil kumar goenka no respons by company in last 7 day to go to solve the my A 8 screen problem .and no consult any compani responsible repersantative and customer care service center our complain are steel panding last 13 days very big time to go and our passion are lost so i said to you why the big company in mobail and home product in india but compani service are very poor to costumer complain aand solve the matter but compani costemer care complain office call to me your complain solve immediatle but no sollution my problem i say to you my mobaile problem to solve urgent basis

Nov 13, 2017

Updated by Sunil kumar goenka I sunil Goenka our complain in handset A8 Samsung mobile log in on to 13 10 3017 in your customer care service center and time to time complain in on line complain site than response and solved the problem in 30 10 2017 to called me and say to me you deposit hendset to Co customer service center than I go to service center I meet Mr summet kr he say to me your complain is approved by company and your damaged parts ordered to company. The goods are arrived in two day so you come two day than your set is repaired and diliverd but I am go to kolkatta in 1 11 2017 to 5 11 2017 say to Mr sumeet kr I go to kolkatta and I returned to katihar in 5 11 2017 so I deposit set in 5 11 but 5.11 in Sunday so I deposit the set in 6 11 2017 so I deposit the set in 6 11 2017 and center say to me set will return in 8.11 2017 I go in 8.11 2017 say to me your parts are arrived to day so your set diliverd today I go to center 9 11 2017 he say to me your set repaired but no diliverd to you due to our office work are no complete so you come in 10 11 2017 and I go 10 11 2017 he said no proper office work are completed so you come today than I go to service center in 11 11 2017 and center said to me please you are come on Monday than I call to Mr Anand kr asm Samsung he say to me your set problem is solved but our office work are complete in Monday so you come on monday 4 pm and rechiveed your hand set so I go to Monday[protected].10 pm and center say to me your set related office problem steel pending than I call to Mr Anand kr asm Samsung say to me kindly you come today 1 pm your hand set diliverd properly and I say service center owner Mr Mukesh kr our very valuble time is spend in this work so kindly our set diliverd to day argent basis and he say your set delivers today I assured but I say to your company are very respective in India and world so I say to customer problem are solve properly and timely so customers faithe are go high thank you

Oct 22, 2017

Updated by GOVIND s thapde !consumer complaints logo
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ConsumerComplaints.in › Samsung India › Samsung — service related and average problem
Samsung — service related and average problem

1 Review
Go GOVIND s thapde on Oct 22, 2017
Mark as Resolved

Hi u give your mobile samsung a510

but my displays is damge i repair mobile but my handset neo displays make after my mobile batry pikup his very low becyse new displays is make

Old displays that time my pikup is good but ghat timd very low

I give your payment is rs 5830

But your service center is very bad serves give me and otharr customsr

So that time i very harasnebt becoys j need dusply properly make but you created my batry problem so thst timd i not your payemnt becoyse your problem u only dusply problem but your service centr creted my probleb

So pl ignore my complen

I complen in police complen on compny and service centr

So plz ingor

Regards
Thapde govind s
[protected]@gmail.com
[protected]


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[Oct 22, 2017] Samsung India customer support has been notified about the posted complaint.

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Samsung India Logo
Samsung India
Customer Care Service
Customer satisfaction rating
27
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Complaints12582
Pending1120
Resolved3071
phone +[protected] [Customer Care]
website www.samsung.com/in
location 2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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Oct 21, 2017

Updated by isnia_h The reference of the mobile no initially given was[protected] which was later updated to [protected]. My mail id is [protected]@yahoo.com

Dec 08, 2018

Updated by isnia_h you are paying very less and with no warenty. no one pays 13000 for phone repair. My issue is not resolved you are playing fake games after your authorized service center people from kukatpally branch stole my original mother board and replased with a fake one fraudsters.

Dec 08, 2018

Updated by isnia_h all details are given.

Dec 08, 2018

Updated by isnia_h do not go for samsung products the whole team are fraudsters.