Samsung India Complaints & Reviews

Dear team, i lodged a complaint on 23rd october 2017, as the lcd was damaged and even after replacement of the lcd, the new lcd also turned damaged. Spots cropping up which will result in darkening of the entire screen like the last time. Now i feel that there is some problem with the phone itself otherwise how come a 2 months old phone be such kind of a damaged piece. Most probably there is a problem in the product. I am finding huge difficulty with this phone. And why should i need to be troubled for this new phone. Company should arrange for a replacement of the phone. As it is second time that the lcd is damaged. The new lcd after servicing i brought home and the same problem logged in. So, kindly do the needful for the replacement of the new j7 pro.

This the ref of complaint no - [protected];

Updating reply from samsung after 15 days of my complaint registered on 10 th october and its not customer care and they like to threat us to fone calls and email. I need reply and resolution.
Dear concern,
Appreciated your written reply finally by assuring the quality repair for the product which failed quality performance to a customer within 30 days. The tech you send to open the tv who couldnt fix it back as he was in sweat in front o[censored]s to make the tv switch on again as i feel samsung not sending qualified tech to home for repair, tech visited without any id card or any other paper which shows he is the representative of samsung, i believe samsung offering such casual approach to handle customer complaint these places.

So my question is that how can i trust on your repair as this is the things happen with me from your end.

Please don't make a customer fool by saying this extended warranty expires within 7 days, don't you under estimate customer as i didnt buy any local product as you were initially praising so much for the quality checks of the product. Kindly provide me qc certificate for the same product if possible. Now i am in doubt that the dealer may sold the tv which was on their shop for display,

As i reiterate you that rather telling me the count down time for the warranty period, escalate this to higher level and sort solution for your customer.

And customer don't need samsung good will gesture as we do have consumer right after buying your faulty products.

How many parts you will repair on my tv, pannel, remote, plus mother board.

Hence i am not accepting your proposal if you cannot fix my problem kindly arrange for safe disposal of this faulty tv highly appreciated for that.

I am sure none of the company can take such a guarantee and pride on behalf of brand and their customer trust. Hence i request samsung representative must not challenge people faith on samsung product it may not take years or months to loose the trust and so product recall is become inevitable if you challenge the customer faith like this.

I need solid solution for my compliant not your good will gesture.

Dear mr. John,

Greetings!

This is in regards to the complaint of your samsung led (Ua32k4300armxl).

It is our best endeavor to provide you with impeccable product experience at samsung. Our products pass through rigorous quality checks which are globally recognized; therefore, samsung products stand out as best as compared to other products in the same category.

Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day.

The feedback shared by you regarding the product quality is appreciated. We assure you that we are doing our best to give you a perfect resolution for query and you will find no performance difference in your product post repair. Samsung repair process ensures equated performance of your product to your satisfaction.

We hope that you will appreciate the fact that we want to give you the best resolution; therefore, we request you to bare with our efforts to serve you better by allowing us to repair your unit. As a goodwill gesture we would like to propose 5 months extended warranty and this offer is valid for 7 days from 25.10.2017.

We once again request you to give us an appointment so that we can depute our service engineer to carry out necessary repairs for satisfactory performance of your led.

In conclusion, based on our discussion we will not be able to cater your request for exchange or refund of the above said product.

We value your relationship with samsung and assure you of our best services, always!

Best regards,
Urvashi manthaliya
Senior executive - customer experience
Samsung india electronics pvt. Ltd.

Dear team,

I have purchased sumsung j7 prime on sep'16 but phone automatically dead on 23rd oct'17 just 1 month after expire warranty. As per the service center guys it's mother board has been dead and it will take 8000 to 10000 rs for replacement.

Please suggest any suitable solution as i am not able to afford replacement cost also it's create a big time dissatisfaction upon my friend circle upon the company but i have full faith of the company and using company product since long...

Please revert with status...

Regards,

Shiva mishra
[protected]

This is just to say i chandrika h shah had purchased samsung machine model number wa95bwpeh 7.5 kg amt 23, 800/- on 5/3/2013 through great eastern appliances pvt ltd. At the time of buying i was told it is newest version model which offered 10yrs warranty period for motor. Our washing machine got broke down and we lodged our complaint in the samsung customer care. The representative came inspected the machine and after few days said that the parts was not available with the company and offered us to sell the washing machine at 10% of the cost price 2380/-. We are willing to pay for the replacaple parts. We think it is wrong thing from the company side to not to keep stock or replace the parts (Instead offered us to sell at very low price) when at time of selling they say it is the newest model they say it is the newest model which offered 10yrs warranty period on motor. We also think it is gimmick of giving excuse that the parts are not available so that we are forced to sell the washing machine to them at a really low price
We would be quite obliged if you could look into the matter
Thank you,
Chnadrika h shah
35, chakraberia lane, 1st floor, akash apartment, kolkata-700020
Mobile number [protected], [protected]
Tax cash memo number of great eastern dh/cm/19872/12-13 dt 5/3/2013

I have purchased samsung s7 edge in october 2016 worth 53000 inr and samsung didn't provided any offer to me for screen replacement, in 2017 when the cost of same samsung s7 edge gone down that "never mind offer" came and in which people who purchased same mobile in 30, 000 inr get the offer and people who purchased in 53000 has to pay 14000 inr.

Samsung this was not expected, being a professional company and manufacturer you should treat every customer the same.

Dear sir/ madam
I am having samsung plasma tv model no: ps43f4100arlxl, serial no: mqwc3pcd910482d and it has extended warranty of 3 yrs having b. P. No: [protected].

The product is under extended warranty till 24 nov 2017.

The product is having issue with the screen, half of the screen gets lines and it has been confirmed by the service engineer also. The latest complain no is [protected].

The engineer told that the screen needs to be replaced. On 28oct 2017 i got call from the service center that there is no spare screen and so they cannot replace it.
They have offered me that they will deduct 68% of the cost of the tv and refund me the remaining money for the tv and take away the old tv.

I do not agree to this. I had not taken extended warranty to get 32% cost after 3.9 yrs. I want my old tv to be repaired or replaced.

I purchased a product from samsung shop on 1th october and till date i haven't received the product. It has been 2 weeks since my purchase and yet samsung claims that they deliver their products within 2-4 business days. They even sent me a message claiming that the product has been shipped on 18th of october when in actually it was shipped on 21st and this can be clearly seen on the courier's website i. E. Fedex. Now on the fedex's website the estimated delivery date is still showing as 23rd october and still shows the product is in transit from chennai to delhi but the product is nowhere to be tracked, not even by samsung or fedex themselves. I have complained about this by calling the consumer court helpline but wanted to bring light about this to other people around. Samsung executives are the worst when it comes to handling this kind of situation. Everyday they call me and say that this case has been escalated and will receive a call within 24-48 hours. And now i'm really fed up of their pathetic customer care department. They won't even send me a new one, say that i need to cancel this one and when they will receive this product first only then will they ship the other one. And how am i supposed to know when will they receive this one. Besides the product is already out of stock on their website. All i need is my product and this time no lies. I don't care if fedex has lost the package or whatever they have done with it. I paid to samsung for my product and it is their duty to send me the package on time and if they are unable to do so due to any of the reasons then it's their duty to sweeten the pot for making fake commitments and for grievance.

So just waiting for another 7 working days for the resolution before consumer court gives me justice.

Saurav chhabra

Dear samsung
This is to inform you that in agra situated your service centre simran electronics
The service given to customer is very poor rated no responsible person over there and
The way its receptionist talk to customer is very rudely and dispointed. I am
Complainting because 4 times in a month i reach there but i have seen and observed
That they are not providing good service all staff very aggressive against every
Customer no sense of greeting which does required i think, very easily receptionist
Proving complaint number to customer

Even very careless staff working there no handset is been delivering on time m telling that because 4 times i was there i observed that if it okay than very soon customer will switch to other brands and samsung will apear like sony, nokia and other in future

Plz provide good service and make customer delight not dispointed

I have purchased refrigerator from vijay sales on 15 feb 2013 now refrigerator have some issue it's not working i have called customer care on 23 oct 2017 they assigned engineer name pandey contact no [protected] he said that he will inform company and arrange part in 2 days but no revert from them till now [protected] is my service request no which is cancel by company without my permission and new service request assigned [protected] now new engineer come today rajesh [protected] said that 3 more days req as pandy doesn't revert back to company it's almost 10 days my refrigerator not working please look into the matter if my refrigerator haven't started by tomorrow i will file the case in consumer court

Abhijeet shewale
[protected]

I have order the mobile samsung galxy on ntx from flipkart and got it on janaury 19 2017. All of sudden one day phone display was not working properly and it was not showing imaes clearly. So i took the mobile to nearest samsung service center located in nalanagar hyderabad. The took mobile for investigation and gave it back after few days saying that mobile rear part is damaged, so display is not working. Now when came back it was not even showing anything, i mean not alteast blurr images nothing. I am not sure what they did or did i get the defective piece from samsung? I am not clear on this but i have spent money on mobile and now no one is responding fixing my problem. Service center people were asking 7000/- saying display is damaged. So i kept it at ome phone. After few days one of my friend told about consumer complaints so raising the voice here.
Mobile - sm-g610fzdgins (Color gold)
Imei - 352929/08/156778/0*
If you ant i can share the more details or photos. Please contact me.

I have lodged a complain on 26th oct two days back...
The customer care executive are not aware of status of my complain and give false promise of it being attended since last 2 days.
The service station was to call 2 days back have not bothered to call.

Ultimately i was forced to call my local vendor who attends to my other fridges in my hospital.

Extremely poor service. (Detail of complain attached)

Your samsung product request number is [protected]. Use this for any future reference at 180040-samsung[protected] or track online at http://bit.ly/1TZjxtZ

Dr. Deepak baid

This is in reference to complaint number [protected]

I submitted my phone s7 edge for screen replacement for my front and back screen on 16th october at your okhla service center. Front screen was under an offer of 990rs and back screen i was asked to pay total 8800 rs which i agreed. I received a call after 1 week to collect my phone and when i went there i saw my back screen cover colour was changed from the original shiny gold to dull gold. I disputed there however they told me the vendor has changed and they don't have the original screen colour. This is utter nonsense why would i pay for a screen colour which is not my original. After fighting with them for a long time to told me they will escalate same to their seniors and i was asked to log a complaint on customer service number.

I logged the complaint and since then customer service is telling me i will get a call from the senior team but no one has called back till date. I am daily calling your inefficient customer service number and getting no positive response.

I am not sure what kind of services you offer to a customer who has spent 50-60k to purchase your phone

This is highly annoying as from last 15 days i don't have my phone and no one has a response.

I need this to be escalated at the highest level and need immediate callback with a solution else i will post the irresponsible behaviour of samsung to social media and would file a legal complaint for fraud.

Lalit chaudhary

Mobile no -[protected]

Dear customer care manager - i am vinod kumar - husband of mrs. Suma. K. R who purchased washing machine fully automatic. Model. No. Samwa65m4010hl 84501100 samsung top load, vide inv. No. Inv[protected] for rs.23500.00
Main complaint is " 38 minutes duration showing in display, but more than 1 and half hour taking washing process. First of all, the technician who visited my house is not behaved in good manner & he is not ready to explain the things.

Please take care to my complaint & solve the issue within 48 hours timing.

Thanks... Vinod kumar-[protected]/suma-[protected]

Purchased a new refrigerator on[protected] next bapunagar ahmadabad. It was a damaged product and we registered a complaint[protected] to customer care but still there is no action. Your engineer mr sanjay&mr kundal visited but they didn't take any action. I am attaching photos and bill details. Take necessary action required for the change of refrigerator.

Hi, i hope this reach to the executive s of samsung, i had bought a refrigerator on 5th sep 2015, in the first year itself it started giving us trouble and stopped cooling, engineer came from dwarka, repaired and it worked fine for another 12 months, now same problem surfaced again, there seems to be issue with the unit have been sold and the engineer coming to repair is also making fool of me, i hope you understand the issue and do something about it. Regards, anil

The mobile i ordered was delivered on 16th oct. Since it is getting heated often, i wanted replacement. A technician was sent and later there was no information regarding the replacement.. The technicians were sent twice when i requested for replacement again, but the mobile was not replaced. Now i asked for replacement and again i was told that a technician would be sent. But no proper actions are being taken. If this mobile can't be replaced i request you to consider refunding.

There is huge gap while closing / inserting the vegetable tray as clear in the attached images. I originally planned to buy a simple refrigerator but paid rs. 10, 000 extra just for technology and aesthetic appeal of the samsung refrigerators.

But to my disappoint and utter harassment, i found vegetable tray completely out of alignment and not fitting properly showing huge gap. I even called the person from the shop from where i bought this refrigerator. Even the representative from samsung office mr. Lucky (Mobile no. [protected]) had no answer to this. He was concerned initially as according to him the gap should not have been there but later denied any resolution as the conglomerate samsung had no answer for what's known as manufacturing defect.

Since 14th oct 2017, i am calling their customer care almost every second day and spoken to number of their executives at length, telling my problem from beginning to all of them, but all in vain. No resolution from samsung is provided till now.

Never buy products from samsung.

Here i am discussing the problem.
On[protected] date i had purchased the led that was on my b'day.
But unfortunately that was my wrong decision to purchase from samsung electronic. Within one week the led failures. Then i raised new led instead of faulty led.
But after 1 month and 24 days they simply just gave me a check (Refunding). During this mentioned period i had made abundant calls and email for the problem solution.
Samsung does not knows well the customer time and value.
From that day to till now i am much frustrating from samsung service.

Ok if i tell you the scenario that if some loved one gave a gift on b'day then within one weeks led fails then how it felt?
Samsung don't have any idea regarding that.

Even i received the check from your long distance office, no one samsung service man helps me to gave the check at my home.

But say no to samsung.

Worst service samsung
Not recommend to any body to buy samsung
Complain no [protected] dated 28/09/2017
Still pending
Got a number ravi engineer ([protected])
He will come and ratified the problem but not came from 30 days
And today i called ur coustomer care previous complain is closed with out doing any thing
And coustomer care has not seen that why it is not ratified
Big zero samsung coustomer is buying ur product that is why ur in market
Guys my opinion is don't buy samsung product go for the product who can provide service

Hi,
Myself dipankar chakraborty, i ordered samsung galaxy on 8 as on 6.10.17 in amazon, finally they deliverd on 11.10.17 after the cash payment of rs.11990/- they give me the phone. But the phone is not open i had complaint in amazon they send a technician also, the technician say's that for technical fault phone is not open & he give me a slip, he confirmed that it will be refund witheen 5-7 days. I had submited all the refund details
But till now cash refund is pending.
Client name-arup chakraborty
Ticket no-am[protected]
Appointment date-12.10.17
Visit time-2:00
Imei no-[protected],
Sold by - savextechnologis pvt ltd
Unit no 1, khewat/khata no 373/400 mustail no 31,
Village taoru, tehsil taoru, district-mewat, haryana, 122105
Gst registration no - 06aaacs5547h1zc
Order no[protected]

Now they are not reponding the call, my ph no is [protected], plz contact with me because i have already submited 11990/-..
Need solution asap...

Thanks
Dipankar chakraborty
[protected]