Samsung India Complaints & Reviews

May 26, 2017

Updated by Raju Ram Rahi Sir i have bought a Samsung LED32" 32J 4300 from Sanjeev K Company, 83, The Mall, Shimla-17100, Shimla on 7-6-2016.
Now LED crap some problem of display as there appears lines of different colours at the bottom of LED and these are wider with the passage of time. kindly redress my problem immediately. my mobile number is [protected]

May 26, 2017

Updated by Raju Ram Rahi Sir i have bought a Samsung LED32" 32J 4300 from Sanjeev K Company, 83, The Mall, Shimla-17100, Shimla on 7-6-2016.
Now LED crap some problem of display as there appears lines of different colours at the bottom of LED and these are wider with the passage of time. kindly redress my problem immediately. my mobile number is [protected]

May 27, 2017

Updated by ash0502 We have purchased a samsung freeze just a year ago and they provided warranty of it and we found that since last 6 days gas is leaking from freezer.

we tried to contact many time with samsung customer care, I executive team and other person but no proper response was found.

Insteaes of providing resolution they have shown our mistake in that.

This is really ridiculous services from samsung team.

model number - rr23k274zuz one door
purchase in 2016
city baran district rajasthan..

It has been purchased from akshat electronics baran.

Thanks
Bhagwati prasad vyas

May 27, 2017

Updated by ash0502 reference number
[protected]
phone number
[protected]

May 27, 2017

Updated by ash0502 reference number
[protected]
phone number
[protected]

May 30, 2017

Updated by ash0502 no resolution of now...
this is really a confused scenario... your represenative visited home and checked freeze. he told us that he will come in jext three days with some equipments and fix the problem but again received a call from call center that there is a physical damage and they can not fix it.

We are using many other equipment and never fault any other issue like this and never ever did any wrong witb this samsung freeze..
i would request you to resolve this asap as freeze is off since last 10 days and no one is helping

May 31, 2017

Updated by ash0502 After having a complete discussion with your customer service representative ref to complaint [protected] we found that we need to pay some amount to get it fix, however I believe this response is unfair and illegitimate as we have not damage the freeze and we are also not sure when it got done but suddenly it has started leaking gas so both are different perspective as per the customer end.
I have tried to explain over call that we got the problem in mid of may and warranty has expired in march as per your CSR so for one month only you guys are not understating the customer concern and charging the amount even we are not sure when the damage took place in freeze so I tell you this kind of experience does not match with your ‘CSR Vision Statement-
’’ Samsung has not only provided products that meet the needs of customers, but has also reached out to underserved individuals around the country, ”

I also found a very rude & unprofessional communication from the side of your Customer Service office, He was only imposing and telling the things. It was not a helping and resolution call, Does that match your Employability statement –
“Samsung fosters promising talents by offering customer service education, soft skills and capabilities needed to survive in today’s competitive work atmosphere.”
I found that same kind of problem in my car when the warranty has expired but they repaired the part asap and without any charge as a customer gesture so this seems a difference to serve the customer.
This is my last and final request to replace or repair the freeze part without any charge, I would appreciate your kind cooperation in this regard, I will look forward to hear from you

Jun 01, 2017

Updated by ash0502 no help till now... they are asking for charges

May 29, 2017

Updated by Krishna Gopal Mishra Dear Sir/madam
I am suffering with your product from last one year. In last fifteen days whether is so hot & Its very tough to pass on these days without refrigerator. Please help as soon as possible. Its my humble request as human ground.
I shall be thank full
Regards
Krishna Gopal Mishrfa

Jun 13, 2017

Updated by Amaan Lakhani https://m.facebook.com/story.php?story_fbid=[protected]&id=[protected] .. u guys are really disappointing and the service damn pathetic

May 25, 2017

Updated by K.sampath kumar Not​ attended​ so far

May 24, 2017

Updated by Rohan Mittal 1840 Please reply fast
Hope to get a posituve reply

Jun 08, 2017

Updated by appu.agarwal1990 [protected]
appu.[protected]@gmail.com

I had ordered VR and paid full amount and after so many days you are sending me a mail that my amount is reversed.

That is totally unethical and unacceptable. 

How can you take the money in the first case and then after a week reply that your amount will be reversed due to overwhelming response. Is samsung team playing with us or what. When ever you want you can place the order and whenever you want you can reverse the amount. This is totally deficiency in service and unjust behaviour from samsung. I[censored] wanted to reverse the order why did you take the money in the first case. My order shouldn't have processed then. Why were you still showing the offer for next two days. And in between again showing the offer for a week. If the VR was booked completely then you shouldn't have booked my VR. And after 2 days I again saw the ofdee on MY GALAXY. If the bookings were full then why were you showing the offer to book and VR?.

I dont want my amount to get reversed and I want my VR 2 hadset as soon as possible. Otherwise I will file a case in consumer forum regarding the false hope which you gave to deliver the VR and by taking the amount. That is not what i expected from samsung. I had a good reputation of samsung but now my expectations are falling by such cheap behaviour from samsung. I will really file a case in consumer forum if I don't get my VR delivered.

I can understand that its in your TC that if the order is fill you can cancel the order. But who cancels it after a week. And why was the AD / OFFER live for next 3 days also. If it was already sold before. Then why the OFFER was still there? To fool customers?

I'm not getting any call or revert from the headquarters too. I mailed plenty of times but still there is no response. Never expected samsung will go at such level. Had high hopes from this company. No one is trying to solve my query.

Please give me a call back. Wrote so many mails and spoke to priya, neha, amit gautam, robin. No one is callimg me back and answering my mails and calls.
Is that way samsung treat its customer???