Samsung India Complaints & Reviews

Am using j7 prime and facing display issue in last month April-2017.
am submitted my phone at R.R Enterprises service centre 96/2 Star Press building Cornalganj Kanpur-208001 he resolve my issue but after few days again same problem showing in my phone and again am submitted my phone at R.R Enterprises service centre and store owner/employ's given me excuse this phone is repeated please submit after one month because if am receiving this phone right now so service centre pay charge to Samsung company...???

owner is said to me you can do any think any where...??? his behaviour is very rude..??

am not happy with answer please look this case and resolve ASAP.

Oder No-10583

regards:
shadab
[protected]

I made several complaints to Samsung customer care services reg. problem of not cooling by 1 ton Split A.C. installed in a room size 7'X9 ' purchased on 22/05/2012. A.C. model no. AS122UGFNSTL SL. NO. E145PPIC102406J purchsed from "Spencer" at Lekhraj complex, Indira Nagar, Lucknow, but the problem is still not resolved by samsung service deptt. Kindly get resolve problems at your very earliest.
Thanks & regards
M.Imran Khan
Mob: [protected], e-mail- emron.[protected]@yahoo.com

Dear Samsung Care,

Im surrender my handset with Bill no. [protected] on 21 March 2017 with the issue of Battery after taking many followup through consumer forum Samsung after I get replacement of New handset on 26/04/2017 by using that handset Im facing issue in Line in display by using in 8 days.

but this line growing after day by day so I surrender my handset to service center on 10/05/2017 with bill no. [protected]. in Alphabetic Business Machine service center Nasik.

I think samsung decided to harass their customer by giving faulty refurbished handset in new packing.

I also demand my money back in last complaint because Its my third time to submitting my mobile in samsung service center within few days.

Why samsung people enjoying customers patience.?? Why samsung people Playing & enjoying with customers patience????

I ONCE AGAIN DEMAND MY MONEY BACK

because I wont harass again with these pathetic service.

Regards

Riyaz Shaikh
Ph. [protected]

I punched j7 pro handset. After some days its speaker sound get low so i go to the service center he was done servicing and at the same day at night mobile get totally discharge and heated too much...
Next day service center man says motherboard of my mobile get damages so you replace it in 6000 its means my all money send in Samsung as you said smartphone get wasted i complained once but is not working.
So I mean to say i want to replace this handset or repair this handset at free of cost. I am very very unhappy with ua services.

I just want your help what i do now???
Call me ([protected]) or reply my mail

Chain of emails registering compaint
Complaint 1 to Samsung CEO:
Just yesterday, our replacement refrigerator was delivered to our home.

Today afternoon, there was a loud blast in the refrigerator section of the fridge and upon opening it, it was found that the glass tray in it has blasted. There are glass splinters all across the refrigerator.

THIS IS COMPLETELY UNACCEPTABLE! If the fridge model is itself faulty, it is better that the customer is not made to suffer for it! We have any way wasted 7 months before this trying to get the earlier handed over faulty fridge replaced.

Can you please get someone to look into this TODAY itself!

Complaint 2 to Samsung CEO:
I reached out this afternoon citing a very SERIOUS ISSUE of a blast in the refrigerator. There was an engineer visit some time back.

It was appalling to see the way the issue was dealt with. At first, the engineer simply refused to believe that the tray could blast in the refrigerator, suggesting that we would have pulled the tray out leading to its condition. It was then that this had to be brought to his notice that the fridge was delivered LESS THAN 24 HOURS AGO, and the tape attaching the tray to the sides of the refrigerator were still in place (pictures attached)!
It is absolutely and down rightly humiliating to see an organisation''s representative defending their faulty product even if it as serious as causing damage and serious threat to users. (refer pics attached)
I just shudder to think what if any of my family members was there using the refrigerator when this blast happened! WOULD SAMSUNG HAVE TAKEN ANY RESPONSIBILITY FOR THE PHYSICAL HARM CAUSED THEREIN??

I just can not trust the organisation and its products! I am not comfortable using such faulty (and possibly a range of defective products), and would suggest that the fridge be taken away, and a refund be made. This is the condition with a replacement!

I would hope to hear back on this urgent matter as soon as possible. I would not want to risk my family''s life any more with this.

Complaint 3 to Samsung CEO:
I sometimes wonder what may make things to be considered seriously and urgently for Samsung Electronics??? For mails sent on Apr 21 with urgency indicated in the subject line and in the mail as well, there seems to be just no movement at all.

I have made it clear in my previous mail as well that the Samsung refrigerator provided as a replacement to us presents SERIOUS THREAT with the glass tray in the refrigerator blasting away within the first 24 hours itself. There could have been casualties and more damage, but that just does not bother the so called organisation of repute!!This lackadaisical approach is highly shameful, and I am sorry to say, that I am now the biggest detractor and the worst PR in my peer circle for Samsung. If the organisation can not care for its customer''s well being and can take things casually at its own pace, the customer is left with no other option either.

I reiterate - can I expect a prompt response to the problem please? We have not been using the freezer which still has the shattered glass tray and splinters spread all across the freezer. I would want a refund of the refrigerator''s value and save my family the threat of their life by using such faulty products, for which its manufacturers also refuse to take ownership of. Tells the story by itself.

If it can not be taken urgently enough, I will not hesitate to explore other social media platforms and bring to light for the world what array of products and related consequences await its customers.

A highly disgruntled Samsung user,
Suresh

Finally, the response we got:
Dear Mr. Kriplani,

Greetings!

This is in regards to the complaint of your Samsung Refrigerator RT65K7058BS/TL.

It is our best endeavor to provide you with impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized therefore, Samsung products stand out as best in terms of quality and service of the products.

As discussed with you regarding the issue with your refrigerator, the tray is broken and needs to be replaced as per warranty terms of Samsung India.

As a special case we have offered you with free of cost tray replacement, the same will be applicable for next 7 days.

As per your request of replacement/refund of the unit, we will not be able to cater to the same at this moment.

Nevertheless, we would like to take this opportunity to thank you for your feedback and to give us any other opportunity where we can serve you in any other way.

Pankaj Talwar
Manager Customer Experience
Desk Phone:[protected] Extn 1537
(Mon - Fri, 08:30 AM - 05:30 PM)

Our Response:
TO WHOMSOEVER IT MAY CONCERN

I would like to take the email response below point by point for the rut that it hides beneath its glossy surface:

1. It says the 'endeavor (is) to provide you with impeccable product experience at Samsung...Samsung products stand out as best in terms of quality and service of the products.' Never has this lie been more blatant than now, in the context of the issue that I have been trying to pursue for more than last 20 days now. And if I take the original product - for more than 8 months now.
The so called 'impeccable product experience' was that of moisture laden trays and spoilt food items in the fridge. It took your prompt service 7 months and more to acknowledge and replace.
Then came the masterpiece of a replacement which almost proved to be life threatening with a BLAST in the freezer within the first 24 hours of receipt. That does set some really high standards in terms of product quality indeed!

2. To clarify and reiterate, and not so lightly either, the tray is NOT just 'broken', as your email suggests. If my earlier messages have been paid any heed to, the tray is shattered and splintered after the blast. There is not one item in the freezer that we can consider safe to be consumed for there are glass pieces everywhere. And that definitely can't just with a broken tray, if even an iota of logic is applied to the case.
(Pictures enclosed)

3. More importantly, does your organisation of global repute hold any accountability (moral and otherwise), whatsoever, to the customers and their lives? I have been saying this in my messages earlier that had any one been using the freezer, this blast could have led to a serious casualty! But your mail just skims over it like it has done over the last so many months! I wish to put it on record that your claims of warranties just do not suffice.

4. I REJECT your offer of a free of cost replacement of the tray in the freezer. I demand an answer instead to the questions I have raised above. Add to that the complete insolence with which this matter has been dealt with. Nobody from the customer service team has had the basic courtesy to call in and check the status.
So much so that messages on social media platform have been turned a blind eye to. The US arm of your organisation responded to the twitter message, but the Indian arm is busy fooling and duping other customers. And yes, that is how organisations of repute conduct themselves!

I am a completely disenchanted Samsung customer, and now a vociferous detractor for all potential users. If there still remains some sense of honesty in dealing with customer grievances, I would expect a sensible response. To make it clear I am not going to continue using this faulty product sent over as a gracious replacement. If it can be replaced, well and good, else I am not hesitant to pursue other legal means to get this addressed.

Gaurav Kriplani/Suresh Kriplani

1] Since its purchase i regularly i keep visting your service centre in sector-3 Noida for one fault or the other &every time they keep on changing the software &says that now it is working.
2] In view of getting fault at regular intervals, I prefer to extend my warranty by paying fee for the extended period.
3] From your records you will that now after 10 to 15 days.I again complaint to visit service centre with problem like touch, wifi not connected.Whatsup not get connected and everytime, thet changed the software.
4] This shows that there is something wrong with the mobile set and they keep on lingering the matter and i have to spend/waste my time at the service center.in view of the above i request u if at all ur service centre couldnot fix the fault, Please arrange to replace with the new set.
Anila Sikka
[protected]

My mobile is not working which i purchased 9 months back. I went to the ultadanga samsung service centre to get it repaired only to be informed that audit is going on and we are not entertaining any complaints.. So come after two days.in todays world, how can one stay without using a mobile which is a basic source of communication. After spending 27000₹ on a mobile from a brand like samsung this is the service we get..

Dear whomsover,
I want to complaint against samsung service centre thane talaopali branch.
Day before yesterday i visited the store. I went for activation of screen mirroring and software update and usb connector issue. They misguided about screen mirroring activation,
Before taking my new cell A7 2016 i visited to service centre asking about screen mirroring, one of the service cenyre person was u can activate. Because of this information a buyed this cell. Day before yesterday floor manager parag, was u cant, i shared about his service man, he was straight i cant do anything and he has left his job, so i dont know and i dont care, this was his word. He wasrude arogant, no sense of talking to customer.the floor manager was wery worst inservice and behaviour.
Ihave lots of complaint against him.
1. I also went for software update and usb firstly he said by 7 u will get, den after incident next day morng den after 7 evng.
He was trying to make me fool.
2. Service man who was handlimg my case, askd me have u backup ur data, i was yes but will u backup my contact, der is no wifi service for d costumer, parag (store manager) said to that person leave, why ur worried about backup, its her issue., dis is d way u provide costumer service.
3. Regarding tablet i havent extended my warrenty, i said him still he was i dnt know u have to bring letter from d stroe, i said bt i dnt know wer it happened atleast provide me details he is no no u have to, den one lady was ok willdo. Who gaved rights to parag to talk to a costumer in such maner.
4. Regarding my old cell, i went for software update dey said on ur own risk u have to sign a form it might get dead. I said ok. Den dey said me der is also mother board issue, i said leave. I said nly software update, dey havnt tokd my cell.
5. My a7 cell usb issue they kept my cell for a day more den dat. After coming home wen i attached my handsfree, unable to connect, so wat dey did woth my cell and wat dey changed.
Is dis d way to harrase a customer.
Do i have nly work to visit der.
Nly bcs of such people customer looses der temper and abuse.

Pls my request to look into it.
Really worst manager ever.

Regards
Priyanka mishra.
Mishra.[protected]@gmail.com

I had made the payment of rupees 16500/- for a mobile phone at a samsung outlet at gip mall noida. Though the color of mobile was not of my choice i refused to take it.. So the executive on the counter had void the above payment at the same time.

Today is 11 may but the above payment still not credited bàck in my account. I had also made written complaints to samsung customer care many times but still there is no resolution.

The customer care at ceo desk calls me every day by giving fake statements and disturbs me every day by calling and writing nails but there is no solution to the complaint.
Kindly look into the matter.

I have purchased samsung j7 prime on 2may and the device is not working. It's process system is not working and the device is getting heated also.. Phone is also getting hang..in just 9 days it's not working want kind of phone this company is selling.

Am i made a mistake my trusting samsung brand.. Because earlier also i have faced same issue with samsung brand still i purchased this new samsung j7 prime... I think company is making fool to people...

Pls help me
Nandani. Pillai
[protected]

I want to register this as a grievance since all my earlier requests and complaints were conveniently ignored by both dealer as well as samsung service person. I purchased the LED television (attached invoice) in Sep2014 with 2 years of warranty. After an year completed, black patches started appearing on display and it became prominent with time. I contacted dealer and they did not help saying I need to contact Samsung service. When I contacted Samsung service, they sent me back to dealer saying that warranty was provided by dealer. I realized that you can't rely on warranty offered while buying the product. I forced for a technician visit by paying visiting charge and technician was not at all sure about the cause of issue. He also could not tell anything how could I prevent it to increase. He simply asked me to change the display screen by paying Rs 22000. I am really really disappointing and sad with experience I had with Samsung service. After investing so much in a costly product, I could use it for an year and half without issue. Such products are not to be used only for few years. So I am not sure what should I do with such terrible experience I had with Samsung product and service. The issue is kept increasing and I don't have a solution to prevent it to increase. After some time my whole TV screen is going to be black, is that the quality of Samsung products?

Dear sir, My name is bajiswamy and I buy a new samsung galaxy A7 2016 model mobille phone in[protected] and my policy no is:421704/48/2016/1759. I had a remain time period of one month to expire insurance but the service center witch located in kukatpally, Hyderabad. say's that I don't have insurance to claim is it my insurance is active or not just give me the answer to claim the bill amount.

Prompt services
34c, "revathy" eagle compound, court road, nagercoil - 629001.
The above mentioned organization, if authorized for samsung a/c repair, you may proceed further.
My home split a/c was not working properly (Automatically getting off after sometime, not running continuously).
As per my request technician reported and checked on 10th april 2017 and told main board in the in-door unit problem for rectification cost will be rs.3, 500/
Asked to pay advance 2000/ so paid cash and got receipt (132).
On 15th april brought and fitted the main board. Paid the balance rs.1, 500/, paid cash and got receipt (143).
Still the same defect remained.
I made many phone calls to mr. Suresh and technician mr. Praveen.
No proper response daily 3 to 4 times called (Both) after 9 days mr. Suresh responded my call
I asked simple question i have spent rs.3, 500/ no improvement “what to do further”
He told stabilizer has to be changed.
I did not agree, then they replaced new stabilizer on 19th april 2017.
Again the same defect remained.
So i called and informed to mr. Suresh and technician mr. Praveen.
No proper response daily 3 to 4 times tried (Both) today morning went and asked "paid rs.3500/
No result
Then both came and checked the out door unit after found the capacitor for compressor and fan was in very bad condition (Photos attached)
Today 10th may 2017. They replaced the 2 capacitor and charged the a/c gas for this charged rs.3, 000/ paid cash and got receipt (175).
10th april started 10th may finished.
One month i suffered by their improper diogonising
Spent totally rs.6, 500/
It clearly shows all these proplems arised due to failed capacitors.
Why should we prefer authorized service centers and to pay unnecessary expenses and suffer for a month.
Like these organizations will spoil the product name.
How can i buy samsung product in future?
What will be the compensation for my losses (Money, energy & effort?)

From,
Junaith hussain,
12/95 - katchapura street,
Edalakudy, kottar,
Nagercoil-629002.

Contact : [protected]

Mail id : [protected]@gmail.com

Sir I ([protected]) purchased a refrigerator from your reliance digital store Gwalior. Very next day I found that refrigerator is not working properly, so I contacted to customer care for this problem but did not get satisfactory reply.I told them that it is a manufacturer defect so replace it with new one but they refused to do so and said that we will repair but I don't want to repaired refrigerator because I paid for new one why I accept that i[censored] will nt take action then I will choose consumer court

Sir i am using samsung a5 2016 model since last 7 months. Now i faced battery bulging problem. I gave my handset and all accessories to the nearest service center. My complaint number is [protected]. I want to know the status of my compliant please. They said that there is a option for cash refund.. And also said there is no batteries and handset for replacement

I have purchased Galaxy Grand Prime at Rs.11999 but after one month the issue regarding battery performance. My headset is of 8 GB but system needs to run 2.5 GB, after availability of proper space my phone does not work properly and hanging off.
When i just connect to Wi-fi in first 10 minutes it is get hangeed and i have to restart it again and again. In a single day i have to restart my home 5-6 time daily.
In 7-8 months the barttry got damaged.

Sir

I bought a Samsung Galaxy A8 SM-A8001ZDEINS on[protected] for an amount of Rs.29, 490, which might be just peanuts for you, but a substantial sum that put a hole in my pocket, thanks to me being from a middle-class family. On[protected], 8 days after the 12 month warranty period, the mobile's display screen shows discoloration (a purple red hue) that starts on one corner and spreads to the entire display screen in less than 48 hours. Panic stricken, I rush to the nearest samsung service centre, to get the well-rehearsed answer that my warranty period is over, and I have to pay 9000 rupees to get the display changed. I approach many other service outlets to get similar answers. 9000 rupees is too huge an amount for me, for a product that I chose mainly because, it claimed trouble free usage for a minimum of 5 years.

I had made the purchase when samsung was facing a lot of legal issues on another product because of a quality compromise. I had the feeling that legal trouble has brought some sense into the company to provide us with quality product. I am taken aback by the audacity you display in compromising with your products in spite of the persistent quality issues the company faces from time to time.

I am taking the complaint to the district consumer court, Ernakulam for grievance redressal, and for compensation for the physical and mental agony you caused me, pressurizing me to run from pillar to post trying to implement my right to be heard. And this is the last attempt I make before I go ahead with legal measures, since legal measures are cumbersome and trying for me as well.

I request you to look into the matter with compassion, and replace my old gadget with a reliable one, and save us both the trouble. I will provide ample evidence to you, on demand, of the phone conversations and the online chat snapshots, where your customer service representatives, claim ignorance and refuse to help.

We are facing cooling problem (Not at all cooling) from sept'16. Registered complaint ample of tym. Executive came, resolve my problem temporarily. But again after every 10-15 days same problem arise. Two times thay hv taken refrigerator to service centre. But they are unable to get permanent solution. Request you to kindly replace my refrigerator asap.

There is a pink line on my Galaxy S7 Edge display.

It is a generic issue and a free replacement must be provided. Unfortunately due to some family problem I wasnt able to contact Samsung service on time and I purchased the device on 15th April 2016.

Now they are refusing to repair the smartphone. If this would have been issue with only my S7 Edge I wouldn't complain, but as the issue is existing in a very high percentage of same smartphone across the world it can be easily recognised as a sale of defective goods with inferior quality.

To support my claim I provide the following link where Samsung has apparently confessed about knowing this issue exists on various S7 edge.

1: http://www.androidauthority.com/samsung-galaxy-s7-edge-pink-line-display-problem...⇄

2. https://www.reddit.com/r/GalaxyS7/search?q=pink%20line&restrict_sr=on&sort=relev...⇄

Also the position of red line seems to be at same place on every unit i.e. a cm away from right side.

Kindly help me on what should I do next.

I, rai pradeep narain purchased a refrigerator from reliance digital, ranchi. From last two weeks my refrigerator was not cooling property. So i made a complaint and an engineer took a visit and said that the problem is from compressor. So i was asked to refill the gas because the compressor is blocked by the gas. And i am having ten years warranty on the compressor. My compressor is not empty yet. Then also i have to refill it and that will be chargeable for me. If my compressor is not empty yet so why should i pay for it. Samsung claiming ten years warranty on the compressor so what is that for. I am very upset with this type of fake promises made by samsung. So i just want to say either you give me proper service or else i'll take a strict legal action regarding it.