Samsung India Complaints & Reviews

Sir,

My samsung tv ua55j5300arlxl - panel - sno. Oa373pch300010 which i'd bought from samsung plaza - classic, malhotra tower, ground floor, hill cart road, pradhan nagar, siliguri on 29th april 2016 got spoiled in the month of april 2017 and since it was under the warranty period (29th april 2017) it was repaired promptly by an engineer mr burman sent from your registered samsung service centre, siliguri.

Now since i wanted to extend my warranty for 2 (Two) more years, this man burman came to my place on 22nd april 2017 and told me that the amount for the warranty has to be paid a week prior to our expiry. I paid him rs 17888/- (Rupees seventeen thousand eight hundred and eighty eight) in cash on 22nd april 2017, the receipt for which he said he'd send it on monday as 22nd april 2017 was a saturday (I had no reason to suspect anything as this man burman was sent by your registered service centre of siliguri and had even repaired my tv). I rang him up on 25th april to inquire about the receipt where upon, he told me that he'll send it within a day or so and that i would also receive the receipt as an sms on my cell phone.

As there was no communication with burman (His cell phone is switched off) and no sign of my receipt or sms, i rang up the service centre at siliguri on 3rd & 5th april 2017 and they tell me that he has not contacted them for the past month or so. I feel that they should have informed me, since they had deputed him, otherwise how would i have known him?

I find this strange, how can a registered service centre at siliguri of a renowned company samsung depute such unscrupulous person who swindle unsuspecting innocent people of their hard earned money on the pretext of giving them service?? What will happen to my warranty or the money i paid to burman??

I have lodged a complaint to your call centre on the 3rd april 2017, complaint no [protected].

I would be grateful if you could treat this as urgent and take appropriate and strict action to all the people who are involved and keep me informed, otherwise, you will be loosing a devote customer of samsung with many more to follow.

Dr udai gurung,
"heritage",
Tripai hills,
Po topkhanna - 734316,
Kalimpong,
West bengal.

Email : [protected]@gmail.com

I gave my phone to samsung service centre, my samsung j5. They been got the part from ho. Still they are not giving my phone not making it repair. You're staff don't have manners how to talk with customer. It's a humble request please do the needful, and help me to get my cellphone repaired. As i am facing many difficulties in day to day life.. So it's a humble request to help me out from this..

My samsung note 4 device was recently damaged after taking the device to the service centre for software update. I had escalated this to samsung care and executive team and got the response saying that the device is out of warranty and i have to pay for the service.

I bought the device on jan, 2015 which was working absolutely fine during normal usage before i had visited the samsung service centre. My device did not have any problem or issue till date.

The recent automatic software update from samsung did not happen completely, and it instructed me to visit the service centre for complete version of software update. Accordingly, i had visited the service centre and they asked me to replace the mother board which would cost around inr 12k. Since, there was no fault of mine, i denied to bear the cost and spoke to samsung customer care. Then, i received a call from samsung asking me not to get the service done from that service centre and he instructed me to visit another service centre, accordingly i had visited the other centre. Those guys did something with my device and gave me an estimate of around inr 22k, which was very surprising, and i did deny to bear the cost again. My device is still with the service centre as the samsung customer care team had instructed.

Now, i am asking:

1. Just for an automatic software update by samsung, how could my device hardware damage? And if, it is so, why did i get this update from samsung, i have not asked for it.

2. By visiting two different service centre how could the repair cost be so high, and the estimate by both of them are completely different?

Since there is no fault of mine, i would not bear the repair cost. The software update came form samsung which caused the issue, and after visiting the service centre (S) the device completely stopped working, hence the entire repair cost must be borne by samsung, or i want my device back absolutely functional as it was before visiting the service centre. I do not want samsung latest software update, i am happy with my device how it was working before the software update.

This is purely a scam from samsung which forces customers for such software update after almost after two years of purchasing the device, where they damage the device hardware and make crores of rupees. Few of my friends have experienced similar issues with samsung devices too.

If i do not get any positive response from samsung immediately, i would go to the consumer court in india and other higher legal authorities.

मैंने[protected] को श्री सतगुरु टेलिकॉम कैसर गंज अजमेर से samsung z2 mobile खरीदा था बिल न. 2231 दि.[protected] ime no. [protected] i मोबाइल खरीदने के दो दिन बाद ही मैंने पाया कि बैटरी बिना उपयोग किये ही 5 - 6 घंटे मे ही 80% तक कम हो रही है i जिसके बारे मे मैंने श्री सतगुरु टेलिकॉम कैसर गंज अजमेर को बताया तो उन्होंने कहा कि दो - तीन दिन सही चार्ज होने पर सही हो जाऐगी i लगभग 15 दिन बाद मै फिर गया तो उनहोंने कोई software mobile मे dwonload किया और कहा कि अब भी फर्क नहीं हो तो सर्विस सेंटर श्री साईं मोबाइल पर जाना वो चैक करके अगर बैटरी ख़राब होगी तो बदल देंगे i लेकिन जब कुछ ज्यादा फर्क नहीं पड़ा तो में[protected] को सर्विस सेंटर श्री साईं मोबाइल अजमेर पर गया तो उन्होंने कहा कि ये सर्विस सेण्टर नहीं है आपको दो- तीन दिन मोबाईल छोड़ना पड़ेगा i मैंने पूछा कि सर्विस सेंटर कहाँ है तो उन्होंने कहा कि अजमेर मे नहीं है आपको मोबाइल छोड़ना पड़ेगा i
मुझे हैरानी है कि अजमेर मे आपका कोई सर्विस सेंटर नहीं है और बैटरी जैसी समस्या का तुरंत समाधान नहीं है i अगर मै इस समस्या के लिए मोबाइल छोडूगा तो मेरी conectivity का क्या होगा? मोबाइल मे मेरी दो सिम लगी हैं i

Guys dont buy any samsung phone as they just fool the customers... They use very cheap products as in the glass n all the other materials used in the phone... Which get spoiled soon and then earn money from the repairing of the product...
They simply fool the customer by saying that the fault is ours n hence have to pay for the repair... Watever part is damaged is never in the warranty... Its a nice way of samsung earning profits... Lets protest against the company so that they can not earn money from us

We buy on 1/5/17, but bill date we get 3/5/17. From baguiati khosla electronics.
They promise us for free installation. They do not take phone calls.

Paid on 1/5/17, how your company can tally with bill of 3/5/17, include vat.

Is there something fraud? We confuse about it. This is irritating.

Need corruption free india.

Regard's
Anu singh

Hello sir, this is Dr karthik from Bangalore, I have written to complain that I bought a new s7edge from pai international and just after 20 days my screen got blank, however i got the screen replaced under warranty and since then it's not working properly. After paying 51000 and buying a premium mobile this is not the service that I expected. I did a screen check and it shows some lacunae and the touch is not responsive and it's gets inturrepted inbetween. Kindly help

Hi Team,

I am facing issues in my television. Television turns off and on automatically and also channels change automatically.
Up to my utter knowledge I guess there is some sensor issue.
Request you to extend your support asap.
I will share my personal details with you once you agree to send your technician to my place.

Regards
Prafful Methi

I visited the customer service at Malda west bengal, I went to deposit money for the reperaing phone I waited almost 45 minutes then I asked a lady more how many hours I have to wait then suddenly the guy Amit Prasad started telling me you have to wait till yours turn comes but I see people coming after me and their problem is soloved but Amit Prasad started shouting using abuse language in front of all staff and customers. Request you to take action against this guy teach him how to handle customer and not to use any rough language.

Regards,
Faruque
[protected]

I have been there for three days for the L.E.D. TV but no engineering engineer has been able to apply it on the wall, I was given this number [protected] by the customers side by the customer careers. whereas in twenty-four to forty-eight hours I have to serve them. Four times I talked to the customer care But no response has been received from Samsung That's why I have to be prosecuted in the Honorable Court of Consumer Forum in the Samsung Company.

Hi,

I hope from my above furnished personal details you can take my case history and the escalations made. I face two major issues from your authorized service center.
First thing is misbehavior of service executive with my mother in the home at the time of service of washing machine, due to that she is mentally disturbed.After escalations made there is no proper solution is given. Still the case is in open status no proper follow up is done everytime i have to call your customer care for the update . Is this the way you treat your customers? Why you have immediately not terminated the customer service center license immediately is your profit business more important than your customers safety.
Second thing is from the same service center the washing machine stand and cover is sold . Do you authorize that ? If yes, without bill you charge 1750 for washing machine cover and stand. Does any of your company manual recomends for a washing machine stand? after these kind of problems why you haven't terminated the license of the concerned service center. Or your agreement and terms accept that . If yes please confirm it. If no proper action is taken ans defamation is done, I am sorry to tell this you are forcing me to knock the doors of law to get my rights. As you are aware of every Indian has the right to live with dignity in the society your company has spoiled the dignity and prestige of my mother in this society. It is a criminal offence to shout and misbehave with a women . Please tell me a proper reason why i should not take a criminal action against this. I seriously need to talk to the higher official from your side as soon as possible no executive teams solutions are satisfactory and it is only supportive to the service center if no proper response is given for this email Iam sorry. I think this is the highest place to escalate my problem internally without court proceedings. Please do give a call back to my email is [protected]@gmail.com. Waiting for your reply .

Thanks & Regards
G.Vimal Raj

I have give my phone to authorised dealer of yours for service in pattom samsung service center. And they have given me such a bad service to wards the phone complaint and towards the customer. They have acted rudely and badly with attitude towards the customer treating the customer in a very bad manner. Pls do take neccesary action agint the staff named anu g and there head guy who acted rudely against the customer. Hope u will take necessary deeds to there irresposible attitude and bevaiour attitude towards the customer

I bought new Samsung j7 mobile at police canteen in thoothukudi on 25.4.17.It was not open.After remove the battery and reinsert the battery, it is working.If I switch of the mobile and restart it does not open.I gave the mobile to the thoothkudi Samsung care on 27.4.17.They promised me to give a new mobile the next day but there's no response from Samsung care.They said they will call me and will say the status.But there is no responses.If I call the Samsung care they don't attend my calls.so, very unsatisfied with buying yours products

I bought Samsung C9 Pro Mobile Phone on April 26th 2017, Within a week I have broken its display by Mistakenly, then I gave the Mobile phone in an Authorised Samsung Mobile Service Center in Coimbatore for Service. Till yesterday there is no responce from them, But Now they tell us that there is no Screen Replacement for Samsung C9 Pro, so wait for a week otherwise get your mobile phone from us and do something. So please help Me for solving this problem.

I have given my samsng a7.2017 model for replacement of screen. Its being since one month and yet the part has not been replaced. This incident took place in rajahmndry service centre. Those people never respond to you. Always being arrogant. Cheats you by saying nonsense. Takes your money and never listens to your problem. When i call them by phone they nnevere replied me. They say that they will call back and that wil never happen.

I have purchased this band on 30th january, 2017 and after 1 month o[censored]sage this band showing highly inaccurate floor and steps counts. After this i had submitted this at the service centre (Hcl services, noida).
It being already 5 job sheet i have received from the same service centre but watch has not been repaired till today[protected]. I have also mailed several times to mr. Santosh upaddhyay and mr. Azaruddin (Senior executive, customer experience) but they don't reply at all. Not even the service centre is giving my product back.
I have also attached job sheet and band pics. Showing inaccurate floor and steps count.
Thank you

Dear sir,

Job sheet number — [protected] sri ganganagar sm-g610fzkdins

I have purchase my handset j7 prime[protected] after seven - eight day i face network and heating issue. After that i visit near asc samsung shine telecom sri ganganagar (Rajasthan)
Contact sandeep meet in front desk and after some time say no any issue in your handset. Not make job sheet i come back at my home. Same problem face after some time i visit again but not resolve my issue.. Today same problem face i again visit your asc front officer not make my job job sheet talk on phone say to each other (U-attand customer i am taking on phone u-attand i am taking on phone) after my request to submit my hand set and proper check. I am i don't want repair my product but any information your asc side i call evening time say pcb problem we change pcb in 4-5 days.

I am collect my handset[protected] at your authorized service center sri ganganagar.in my handset only network issue but your service center replace my pcb and display folder also. First i am asking what reason for replace my display mobile. I am attached replace part job sett and communication with your representative (Piya. [protected]@partner. Samsung.com) extend my handset warranty online three month i am agree for repair.

Same day same problem face network issue automatic show emergency network i visit again at your asc he say we are not submit your handset. You are complaint in head office for my service center so now you can go head office and repair your mobile. Without submit handset noddy tack action.. Your asc talking employ mr. Sandeep always hyper and not talk politely with every customer.

Now i don't want repair and replace i want refund only.. If not possible tell me i take legal action.

Job sheet photo/ network issue screen shot with timing display and extend warranty attached

Dear Sir,
My handset S6 edge getting vertical Pink line without physical damage.Earlier I have also faced this issue.At that time I have surrendered phone to samsung customer care and they have repaired it and given me after 1 month.

But now I am getting pink line again on my display.

Please note that its not Physical damage at all.Can you please help?

Regards,
Krunal

I have submitted my mobile model A8 at janakpuri c-5 new park service center for repair issue with job sheet nu-[protected] my mobile was under warranty, service center staff Rajiv charged me Rs 6000 against my mobile repair, I came to know about this through there customer confirmation call which Samsung made to there customer after repair, neither my mobile got repaired and nor they refunded my money, I took the issue to the Manager of service center, His staff accepted there fault but Mr sayed Ahmed also start taking favour of there staff, he asked me to produce cash receipt against my payment which was not given by service center to me, I asked him to check there CCTV camera for proof but he denied to do so, I also took the same issue to there Area manager Mr harsh walia, he also made a conference call to Mr Ahmed there he also accepted that money was charged from the customer and mobile was not repaired, Ahmed asked 5 hrs time to solve the issue on the next day both Mr harsh and Ahmed are asking for the receipt and denied to help me.i also registered a complaint on there toll free number with reference number -[protected], my problem is still pending,
I found that Samsung had cheated me.
There staff are involved in forgery issues and they are making fool of customer, charging money for free of cost service, and unnecessarily mentally tortured them to visit again and again to there service centers, requesting you to please look into the matter And help me out, it's really shameful for the Samsung that no one is interested to listen the customer and taking any action against integrity issue of there own staff.

My jobsheet no-[protected] dated 24/04/2107. I purchased s6 edge on 24/02/2017 and from the first day i was facing a problem that was sound from camera i wasnt using that phone in starting as i was having my exams so on 11/04/2017 i submitted my device to service center (Jobsheet no-[protected]). The service center replaced my motherboard and camera and still i was facing the same fault, i again submitted my device to service center on 24/04/2017 today its 03/05/2017 its almost 22 days no solution is given to me. And the service center requested for refund that has been rejected they are telling to change some parts if mother board is replaced which other part will be replaced?? I am filling a complaint in consumer court tomorrow for harassing and cheating customers.