Samsung India Complaints & Reviews

New refrigerator is not working from day 1 and still not repaired after 2 months.
Most of the parts have been changed in product and still not working. samsung customer experience senior executive Abhishek Chaturvedi[protected] Extn-9696) is saying that sending email is against samsung policy. he has been asking me to wait patiently for 2 months and still no solution. If i ask him to send email confirmation on whatever solution he is saying he says its against the company policy to send email. as per samsung you can make fake promises on fixing the product but you don't want to create any record. and also local service guy has changed almost all the major parts in my 2 month old fridge and still not working. what kind of service engineers do you have? do you give them any training or just give them samsung shirt and call them as engineers. worst experience in my life. never buying a samsung again.
Someone help me fix my refrigerator

The complaint of the Samsung refrigerator not working was raised on 17th of may. The company engineer visited on 19th and said a part has been damaged and it will be replaced within 3 days. Now after 3 days and following up with the regional service centre and the customer care the only response I am getting is that the part has been shipped and it will take at least 20 days to reach from Chennai. Even the slowest mode of transportation would not take more than 2-3 days to connect two highly commercial hubs of Chennai and Kanpur.
Also today after following up for two days the service centre guy said that the part hasn't been shipped.
This in spite of the assurance from the call centre guys named Mr. Munir Rizwi and Mr. Varun Kumar that it has been dispatched already. Highly disappointed with the way customers are being taken for a ride by giving false information.

Complaint no. [protected], [protected]

Fake serice man, alsways behave badly and very bad mouth spoken person, really disgusting service and refrigerator. I bought on 12 march but it is not cooling so i complained, many staff man come and make reports but no one exchanged it since 2 months and now saying your report is over.. Really i very bad refrigrator and worst service. Not going to by samsung product anymore and tell my friends too not to buy.

I'm very annoyed and disappointed with samsung service. I had initiated the first complaint on 4th may, 2017 and today is 22nd may, 2017 with no support of fixing the refrigerator. There were complaints reference no.'s [protected], [protected] and [protected] and last escalation complaint reference no. [protected]. I want my refrigerator to be fixed what excuse of parts not available. Samsung service center krish electronics d-5, nandavan industrial estate, teen hath naka, thane (West) is not at all helpful.
Why would a consumer send the refrigerator to service center? Obviously to repair and if the parts are not repairable then get the parts give us the estimation of the repairs. Samsung cannot say it will not be fixed as parts are not available. Is samsung aware that it's brand value has already got tarnished. Refrigerator of rs 80000/- bought 4 years 10 months cannot just have a value of 10% depreciation.
Today is the era of stiff competition and the publicity of mouth has more value because then the consumer sows the trust in the brand name. All my appliances which have samsung brand are going to be replaced by another brand once their product life cycle ends.
Initially i thought the escalation senior executive, customer experience would be helpful but it is also not providing proper assistance.

Regards,
Shabbir shah

Hi,

This is to update you that, I am facing numerous issues in my newly purchased Samsung S 8 plus which I have ordered on 5th may 207.
When I got this phone, there was a crack in that phone, so I though this could be due to my casual handling. so after the day, I received this phone, I went on a family trip and was not able to make any complaint in the Samsung service centre. On the way, I checked the same with the service centre that there is some issue in my back crack of the back panel, so they told me that, we can change the back panel of the phone and the cost of the replacement will be rs 5000. so when I came back from the trip, I contacted the nearest service centre to get my back panel replaced
. So I called them on 16th May, despite the fact that the phone back panel was having a dent from the day i have received the phone. I called the service guy he told me that he will arrange a pick of my phone on wednesday but despite of the repeated reminder they didnot even on thursday. they came to pick my phone on Friday and service request number of the same is [protected], service centre number is[protected] and the reference number is [protected].
Then they called me back on saturday that we are not able to replace your back panel only, we have to replace the front screen as well without it cannot.
As it was not my mistake, i purchased i phone 10 days back with a defect. i was so excited when i was ordering this phone as the phone is having the fascinating features so I pre-ordered the same, as I am a loyal customer oh samsung. But all this #### has changed my mind, so now i am thinking that I have made a wrong decision.
Deom the day i have purchased this phone, i am being harresed by your team and with your worst after sales services. without any mistake, I am bearing a burden of a broken phone. the service centre is nothing helping, rather they are trying to make money out of it. they qre asking me for 16000 rs to get the screen changed. i am feeling cheated and harassed. request you to refund my money or I will file a complaint in consumer FORUM for faulty product and harassment.
my phone was working properly when I handed over my phone to the service centre person. But now, my fingerprint scanner is not working and the back panel is having a bigger dent.
Please find attached pictures for the reference.

Regards,
Raveen
[protected]
[protected]@hotmail.com

I have bought samsung galaxy on7, seven months ago.

All of a sudden, mobile is not getting re-charged... Always showing the "0%"... Tried by changing chargers, no change.

I lost my confidence on samsung products now...

Kathiravan. R
[protected]@yahoo.com
[protected]
[protected]
Please reply through mail, since my mobile is having problem.

Dear Sir,
This is to inform you that, on 19/05/2017 i have submitted my Mobile (S/N- RZ1G12RW6WX ) regarding simply issued of charging problem with estimated of Rs.550 approx. but on 20th May-17 on 04.00 P.M informed that that should be mother board problem and that estimate will be 8.5K, as per reply i have not needed more expenditure of 80% of mobile invoice price. Than went to on 22/05/17 and also receive my handset.
When i left the care one person (samsung Care) exit out main gate and taken my invoice and something write on it.
At this circumstance my set totally waste when that was not broken, not dump in to water not short circuit.
Told me at this situation my hand set in more? It's use and through?

My Complain Ref. No- [protected] dated - 22/05/2017 as per conversation with customer service.

Thanking you,
Amalendu Nayak.
[protected]

Sir i had purchased the above subjected appliance in 2012. Fan of the said appliance is not functioning. Engineer asked me that mortar of the said appliance has been damaged which will be replaced by issuing a new mortar by samsung co. May pl. Arrange the said and direct the engineer concerned to replace the said on priority
Riaz malik
H. No.168 bathandi morh narwal jammu (J&k) 110018
Ph. No. [protected]
Regards.

I purchased Samsung S6 edge mobile bearing No 359670/06/46/662/3 on the name of A/C ONGC - CPF 68646 B BALAJI, on 30.11.2016 at Sree Raj computers and mobiles showroom, Kakinada A.P.
Since then mobile is getting heated abnormally while charging and net utilization. Several times i approached at above mentioned shop keeper, no proper response from him and used to say" All S6 edge mobiles themself have heating problem" . This made us scared as we seen several explode incidence in the recent past.
I given the unit at servicing center, Kakinada. for rectifying the above problem, on 11.05.2017, and observed no problem has been rectified. Moreover this the mobile unit assembly is not fitted properly, unit in side the casing is moving either sides, with hitting noise.
Since the mobile has been purchased on the name of my organisation, regarding this problem i discussed with my legal adviser, on his advise this complaint is being placed.
Finally i want the mobile with out any problem or a new piece, which does"nt generate heat.
Expecting a prompt immediate action from your end, for avoiding to proceed legally from our side.
Regards,
B BALAJI Chief Engineer, ONGC, S.T,
Eastren Offshore Asset,
Kakinada.

Sir, i am a consumer to buy a samsung mobile in 04 january 2017 after 14 day my phone back button is not properly working so i go to the customer care service but they don't repair my phone properly even there is a due date for this phone by which i shold get a new phone but after 1month of repair again its back button not working again i am going to the care and repair in 4 month i repair my phone 3 times now after 1 month again my phone back button not working properly and side button not working properly and also my phone taking 4 hour to charging and location sensor not working even if i go to the customer care of samsung but they not listen my word and not giving any service so i am very much irritating to Samsung india they are selling some duplicate mobile in between their good quality mobile please register my complaint and help me in this case.

Reference no [protected].

Dear samsung customer service team,
Your question
Last service on 13.10.2016 vide call no [protected] dated 12.10.2016 when there is a freezing problem. The same problem is arises last few days.
Counselor answer
Dear mr. Ghosh,

Greetings of the day!

Thank you for sharing your email with samsung and providing us the opportunity to assist you.

We sincerely regret for the inconvenience caused to you, we will surely help you.

This is with reference to your email regarding samsung refrigerator.

As per our telephonic conversation, we would like to inform you that, we have arranged an engineer visit at your location, you will receive a call back shortly by the service delivery team to schedule the appointment.

You can quote the reference number [protected], while speaking to service centre regarding the visit.

For any further assistance you may contact our customer care support team (24*7) on numbers 1800-40-samsung[protected].

You are our valuable customer and samsung looks forward for continuous association with you in future.

Warm regards,

Akansha tiwari

(Technical support team)

Samsung india electronics pvt. Ltd.
In addition to above call, my house representative contacted service center on 15.05.2017 on telephone number [protected]. The person who responded said that the service engineer would attend within 24 hours. No complaint number was given. They asked for mobile number which my house representative gave to them as [protected]. Thereafter received a call from telephone number [protected] asking for my address to my wife’s mobile no [protected]. Accordingly, one service engineer named mofidul islam having mobile no [protected] attend my house and open the refrigerator and asked my house representative that there is some problem in fan motor and lima like that which cost will around rs 3000/- which will be replaced on 17.05.2017 if available in samsung company or another one day will require to replace the same and asked to pay service charged of rs 450/- and after receiving the same they leave my house.
After the above incident, on same day i. E, on 16.05.2017 another call received in my mobile no [protected], which is given at the time of email booking, from pradip kumar mondal having mobile no [protected] represent himself as a samsung service engineer and asked my house addressed like how to reach. Then i narrate the fact above and give him the mobile number of mofidul islam.
On after noon, once again received another mobile call from ms sanchita having mobile no [protected], the matter further narrated her but she replied that no one attend your premises against reference no [protected].
On the view of the above of the above, it s understood that something wrong with me. As there is no other alternative, i wait till mofidul attend my house.
On 17.05.2017, mofidul attend my house and replace the same and charged with further rs 3050/-. After replacing the same, my house representative asked him about the matter. He replied that he came as a service engineer of samsung against from your complain at phone no [protected] and after confirming the same from the authority you may pay me and give a bill to my house representative (Scan copy attached).
But after replacing the same fan etc my problem of refrigerator is the same. So once again requested you to send your trusted service engineer from your esteemed organization to resolve my refrigerator problem. And further also requested to enquire the entire matter which is happened with me.
Yours early response is awaited.
The matter is mail as reply to mail no [protected]@contactus. Samsung.com in two occasion on 18.05.17 and 21.05.17 but fail to sent probable reasons is with you.
Under the above is once again requested to resolve my problem first an d enquire the fact narrated above at the earliest.
Ashutosh ghosh
Mob no [protected]

Dear sir/madam.. My registered email is [protected]@gmail.com
With your reference i already send mail on 13th april regarding problems in my mobile.
But samsung officer told to visit service centre, for my convenience, i visited service centre on 16th may and told the problems that,
Uncomfortable to use the samsung mobile like touch issue. Automatic on and off, heating issue and display problem (Display sometime looks like broken glass) and mobile processing is slow and mobile strucking.. Sometimes at the time of charging for charge 1% it’s took more time.
For your convenience am not installed unwanted apps and i not gave my mobile to anyone. Use my mobile safely.. And internal memory is free... But am facing many problems..
In service centre for 2 times they simply reinstalling software and giving to me. I told in service centre that there is some fault in mobile but my problems still now not resolved.
Really i feel bad about samsung. Still 1 year is not completed but am feel bad to use my mobile..
Please resolve my problems soon..

Dear sir

I purchased the samsung j7 total 3 hand sets for me, my father and my wife,

Same model, purchased 3 months back, everytime i get missed call alert, i dont receive anyones phone,

Whenever i dial, it shows not registered on the network, all the 3 handsets have same problem, in our city vodafone and jio both coverage is fantastic,

Please replace my faulty handsets, till date i missed approx 500 to 600 missed calls,

Heavy loss in my business due to missed calls,

Dear ms. Yadav,

Once again a very laughable reply from samsung.

After a month of continuous follow-up, emails and calls. How many times i have to repeat that the damage is done by samsung service center, borivali. Even when you had conference call with samsung service borivali branch, she confirmed and you told her to hang up the phone.

Even mr. Umar khan (Samsung representative) has confirmed...

I had purchased samsung J7 Prime on 13 April 2017 from samsung store porvorim Goa. after using it for 20 days I started receiving problems of display getting off several times and for couple of hours the phone is not able to function n i noticed that screen shows lights on top . so I visited samsung service centre on 19 may 2017 to get the problem solved but they told me that the display is also showingproblem they told me this problem is encountered by many customers and the part is on waiting. so i[censored] keep ur cell for service u will get it after availability of parts, but why shall I repair it coz this problem is due to company default why shall customers face it n pay the service charge for getting it repair. The phone is just 38 days old .

i have been using Samsung mobiles since my school days but never encountered such problems in new phones . Plz replace it orelse I have to approach in different manner. Coz I am suffering from it and samsung has no solution to overcome over this and I will even not prefer to buy this model again.

the photo attached shows how the screen shows the lights on top .display issue

Plz revert me at the earliest.

Ichit Phaldessai
[protected]

SM-A500GZKDINS
For the above mentioned mobile model, whether the battery is available or not.
Kindly reply me. When I place order for the battery. How long it will take to reach Service Centre in Coimbatore, Tamil Nadu.
Kindly send the Battery and Sub PBA. What will be the price for the Battery and Sub PBA. It's getting too delay to receive spares nowadays. Don't Make this much of delay.

Its been only 2 years that I have purchased my mobile phone and in this time I have faced numerous issues with it. I had to change my display in November as suddenly one fine morning it was not working. It cost me 10, 000 to fix it. Again today the display was not working and again I have to fix it. The warranty for the previous one was for 3 mnths only. That means another 10, 000. Is this a joke? Every 6 months I have to spend 10, 000 bucks for its repair????? I never knew Samsung makes such horrible products. I am really disappointed with the performance. If you are keeping such high price then make sure that the product is also good.

Hi,

So i recieved my phone on the 4th of may after pre-ordering and waiting for it. Just to see that after 10 days of regular usage of the phone there as massive scratches on the back panel of the phone(which apparently is scratch resistant). It normal tendency to take care of a new phone and for a phone worth Rs. 60000 all the more, but Samsung service ended up blowing me off by saying sir you might have put the phone with coins in your pocket or you must have put it on rough surfaces. From what i see it just seems to be cheap quality material used on the phone which cant even bear daily usage. I have anxious to get the phone as i shifted from an Iphone to samsung and thought it would be a good decision but clearly they arent helpful enough and just want to blame me for the issue and my decisions seems to be very wrong to shift.

We purchased a samsung refrigerator on 10.05.2017 from authorized samsung dealer. The refrigerator was delivered to us by a rikshaw person and no demo was given about the various functions available. Just a week later the freezer compartment has stopped working. The dealer should be responsible for having a product not only just delivered but having a representative sent to explain all features and to have a customer satisfaction report signed by the owner.

Hello sir mera name gaurav h, m Samsung के service center के खिलाफ कार्रवाई करवाना chata hu, mera phone abhi be warranty m h, m apne phone kk 2 से 3 month ho gaya use lekr m ग्रेटर नोएडा वाले सेंटर Pr ja raha hu, मेरे phone m unhone new display डाले थे, liken jb se unhone mere new display डाले h vo fit nhi bhat रहे h, m etne deno se chaker काट रहा हू, liken vo mere phone ko thik nhi kr rahe h, kabe bolte h ke 4500rs de do ye thik हो जाएगा, mne es bat ke compland Samsung कंपनी m be bhout बार कराए h, liken unke taraph se be abhi tk koe help nhi mele h, sir muge vaha pr उल्टा सीधा bola jata h, m bhout अपमानित महसूस करता हू, plzz muge mera phone jade se thik kara kr dela do or jo m etne बार उनके पास गया हू उस Pr करवाही करवाने h muge, sir mera name gaurav h or mera mobile no. H [protected] or [protected] please help me sir