Samsung India Complaints & Reviews

Hi
I am Nitesh Jain from Indore MP. I have purchased Samsung C 9 Pro on 21.04.17, from very first use it was giving voice with vibration. The set was heating & finger print scanner was not responding properly. I have visited the service center & let them know the issue. They have provided me DOA on 28.04.17. The shopkeeper M/s. krishna Communication had replaced it with new one. I have tested new phone at shop & let them know above issues in new phone they told that you have 14 days left so use the phone. If problem occurs then we will see.
I have visited shri vardhan complex indore samsung service center & let them the issue. They have kept the phone for a day & returned me phone. I have checked the phone & found that no any problem was resolved. then I again visited M/s krishna communication. at the shop a samsung executive checked my phone & found that problem is genuine. He suggested me to visit the samsung service center sapna sangeeta road to take DOA. I have visited & given them the unit. They have kept the unit in their observation but when i tested the phone. I found that no any problem is resolved. I have complaint in samsung head office but no any positive result received. lastly i have complaint one more time to samsung online costumer care & they suggested to visit once again. I have visited shri vardhan complex service center but they have refused to listen my issue. I am helpless & want forum's help. I have visited too many times & now i am fade up. i have wasted my time, money, petrol & peace. I had purchased this phone for Rs. 36900/-.

Requesting forum to help me.

I have purchased samsung ac in may 2014 and it stopped working in three years and even after 4 complaints the service people couldnt even understand the problem until i called the customer care repeatedly and literally begged them to fix my AC and they are charging rs11070 to replace the condensor and for this it took 1 moth 15 days to get them to say this.pathetic product pathetic service.why do they even manufacture such product and dump it on the indian consumer and make them face such mental torture.any person buys an ac so that it will help the in the scorching heat in the summers and samsung punishes its customers with horrific service and unskilled technicians and besides charging an arm and a leg for a spare that only costs a fraction of what they say.i guess thats how the service centres survive.

We purchased new samsung 1.0 ton ac in saravana stores padi wide bill no - f9c1s5/17373, sales representative who have represented to sale the ac have clearly explained installation is free of cost in default of 3 meter wire & 3 meter copper tube will be inclusive.

Also service engineer who attended for installation, initially asked rs. 500/- for installation charge & rs. 600/- for wire.

This is contradictory for the sales terms & conditions.

Kindly give instructions to your service engineer to do the installation as sold by saravana stores.

On 13.05.2017 from my registered mob. No. [protected], i have registered online complaint regarding installation of ac. The ac was installed but the compressor have some fault in it. The engineer who came to my home told me that he had forwarded the complaint regarding non functioning of compressor. Then i have also called the customer care on 13.05.2017 evening regarding fault in compressor, the person on the phone told me that the engineer will call you on 15.05.2017. When i called customer care, he told me that no complaint regarding compressor was registered on 13.05.2017, he told me that my complaint is registered today and the engineer will call me in due course. Kindly take action against customer care agent who has not registered the complaint in this direction as the temperature is very high.

Dear sir,

It pains me to write such an apathetic mail to you, because being a samsung patriot i have always loved and endorsed samsung . As it provides a good platform for a common user to have access to distant part of world.

Without taking much of your precious time, i would like to say that i own a samsung S7 Edge phone since 14 Jan 2017 and it was working fine until 07 April 2017. i discovered display got freaking & immediately i call to care center & raise a complaint ([protected]), and gave phone to nearest authorized service center ( HCL Services limited Mumbai). After assessing the phone they found, display is not working properly, i received a call that display is not working properly we are changing the display. after 5 day's i received my handset & found the color of front body & back body is not Matching, immediately i call to service center & inform for this, Answer i got from service center whatever part i receive from samsung we fitted the same to your handset this is not our fault. After this i call to care center again issue the complaint against this ([protected]) but not any proper revert come from care center. After so many follow up this case is accelerated to senior department & again new complaint number is issue ([protected]) & handset got pick up after one month, now i get a call that your handset is 3 month old that's why this shade variation is coming, my question is Samsung s7 edge body is of Glass how color fading is possible on glass body within 3 month. Now service center is returning my phone in same condition & in this condition phone is not acceptable to me, same i have inform to care center but not getting proper response, they are forcing me to accept the phone on same condition.

My sincere thanks for reading such a long mail, but after getting such kind of response from care center & service center people heartfelt disappointment was deeply felt by me. i hope that i get a proper resolve of my issue and i sincerely want to raise the same before all of you to know about pathetic post sales service & Care center in samsung.

Hoping for an early resolution.

Warm regards

Aniket Sinha

Mobile no # +[protected]
mail id- aniket.[protected]@creativegroup.in, [protected]@gmail.com.

I have a Samsung WD0654REC Washing Machine(White). The machine has been out of order since middle of last week. I logged a complaint with your Customer Care Department (with my registered mobile number +[protected] under my name Ashish Saxena.

Unfortunately, the quality of your Engineering & Customer Case Support has been shoddy and not up to a International standards of Samsung.

The Engineer visited our premises at 13 hrs on 14.May.2017 and without bothering to open the machine and purely on the basis of Error Code on the panel suggested that there was a leak (obviously there was no water to be seen on the floor). He said, he had fixed the issue and when asked what was the issue - he said (& I quote) "drain pine was not connected to the clip". I was not sure what it meant, but he assured us that the machine with work.

We asked him to stay back till a cycle was complete (40 mins) and he said, he can't and soon left. Of course, the machine stopped before the cycle was complete.

After repeated contacts with your Customer Care department - there has been no progress on the issue. The Customer Care does not listen, they keep on saying the same thing - again and again.

Please note, in a household with kids where we rely on the Washing Machine for laundry - a broken washing machine is a major disruption. My concerns are:

1. Engineering team is not willing to help - we requested the person multiple times, but to no avail
2. Your Customer Care team promised to SMS the Complaint Number - but never did
3. I have contacted your Customer Care team:
- Today at 8pm and explained the overall issue and requested for Escalation and I was told there is none, but Engineer will visit today
- I called back at 10:30 am and then again nothing. I was put on hold for over 35 mins and then the call hung up
- Finally, on the last call, I was told that your Phone Agents are not aware of your complaints process and cannot provide me with a number

This is very poor experience and I would have expected better. I am left with no options but either to buy a new machine or recourse to a local untrained mechanic - which I was trying to avoid.

Below are details of the Order from the e-commerce site from where we purchased the product:
[protected]-
The following items under order ID : 9582668 (sub order ID: 18442038 have been shipped from our warehouse!
Product Title Shipping Date Shipping Details
Samsung WD0654REC Washing Machine (White)

22 Nov 2012 Courier Service: GATI
Tracking Code:[protected]
[protected]-

Please contact GATI on[protected] for any shipping related queries.

Samsung Model No. RT-26GCRR
DOP[protected]
Purchased Double door refrigerator .after one year of purchase started facing water leakage in the fridge.
2- Condensor bumt.
3- complaint lodged for water leakage. resolved for 10 days then again same problem started.
4-fridge stopped working. Gas changed, condenser burnt. Total bill raised for 3595. Visiting engineer suggest compressor has to be replaced..
My simple query from the company why the compressor was not replaced or suggested to be replaced when problem remains same and your engineer keep telling different story.
as the 5 year warranty crosses next month your engineer suggested to change compressor.
This is complete fraud and breach of trust by renowned company called Samsung.
Resolution expected - compressor should be replaced with no charge an water leakage problem should be corrected or replace of product.

I had been ti bangalore jaynagar 3rd block service centre to get my samsung j7 phone to get repaired. It was worst bitter experience to me. Firstly they don't speak the local language. The staff were non-coperative, arguing. They could not even find out what was the problem with the phone. Even they had a problem with the purchase bill as it was with in the warranty. Is this the way to treat a customer at service centre. I really need a answer to this? I had travel to bangalore wait for my turn and not get my phone repaired? This is how you run a service centre?

Buy a samsung refrigerator from sales emporium electrocity joramandir. Deliver scarth door product.. Already 5days left nothing done by delaer and company... Just waist my money waist my time... Need action against them for customers harrassment... Sales women name rukhsana ph no: [protected] shop ph no :[protected]

And samsung end one engineer come and told i take complain for more call dealer but dealer side no response they wait for the company action..

Why i wait for it i paid money for it i don't no who resolve it... I need just replacement as soon as possible

Dear Sir
I had bought Samsung Refrigerator RT56K6378SL on 1/5/2016. Due to high vacuum pressure fridge door is not opening and its taking huge time and lot of pressure. Since last week doing followup with customer care but no proper response is their. Service engineer are only doing phone communication and asking for the money to change the door handle but not resolving the vacuum issue. Please Look in to the matter.

Dear Sir,

I have purchased S6 edge and got the problem in display of of my phone.I.e getting pink line in display.As it was in warranty samsung customer care executive repaired it it and returned me.

But now after few month I am getting same problem of Pink line in my phone''s Display.

Please note that it is not physical defect.Its totally hardware error.

Can you please help me out to resolve this issue?

Programs & events department.
Samsung electronics (Uk) ltd.
Samsung house 1000,
Hillswood drive chertsey,
Surrey kt16 0ps.
Tel:+[protected]

Dear beneficiary from samsung galaxy promo;

The samsung mobile company uk. Wish to congratulate you and your family once again on this note for being one of our lucky winner selected on this year 2017 samsung galaxy mobile promotion award.

We are happy to inform you of the result concluded annual final draws held by samsung company united kingdom bottling in conjunction with the british american tobacco worldwide promotion, your mobile number was among the 10 lucky winner’s sweepstakes. Your mobile number has won a prize of { rs, 3.6 crore india national rupees, one samsung galaxy s6 edge smart phone and samsung laptop } in the ongoing samsung galaxy mobile promotion award held in london united kingdom, in line with commemorating event marking of our anniversary.

However, the results were released on the date 12th may 2017 and your mobile number was attached to ref no: 03-85790q-rspt-2017, batch number: 03/02849/ind and winning number 06 the online draws was conducted by a random selection of mobile numbers.

We rolled out over £2, 500.000.00 (Two million five hundred thousand great british pounds) for our anniversary draws. All participants were select through a computer ballot system drawn from 25, 000 company mobile numbers and 30, 000, 000 individual mobile number from 45 mobile networks from australia, new zealand, north america, africa, india and others asian countries. As part of the international promotions program, which is conducted annually in britain london, this promo is approved by the uk govt, british gaming board and licensed by the international association of gaming regulators (Iagr).

However, no tickets were sold but all mobile number contacts were assigned to different ticket numbers for representation and privacy. The selection process was carried out through random mechanism selection in our computerized mobile number contacts machine (Topaz) from a database of over 45 million mobile number contacts drawn from all the continents of the world.

This promotion was set-up in united kingdom by samsung automobile company inc., to encourage prospective mobile users. Congratulations once again on behalf of the samsung automobile company united kingdom. Our screening committee and national advisory board has completed all verification and screening by the screening committee o[censored]k's overseas national advisory remittance claims unit. You have been approved to received your prize of rs, 3.6 crores rupees which has been deposited and registered with reserve band of india. Regulation council of the samsung automobile company inc. Your cash prize of 3.6 crores rupees. Will be transfer to your nominated band account details which will be provided by you to the reserve band of india. Having considered all possible measures to convey your cash prize, we resolve to use a special online banking system for our dear promoters. We have made all necessary arrangement to convey your winning prize transfer directly into your local personal bank account details.

Samsung galaxy mobile promotion award gives grants to sustain and transform individual lives all over the nation for the less privileged ones; we are here to use our diverse heritage to change lives in every part of the world.

To claim your prize of 3.6 crores rupees, which has been deposited in a designated bank, we have partnered with the reserve bank of india and we have succeeded in forwarding your payment demand draft to them for confirmation/verification and onward transfer to your nominated account. However, we are glad to inform you that your demand draft has been confirmed and verified by our offshore payment center, the reserve bank of india, currently awaiting your application to enable the fund transfer process to be initiated through the online banking system of the reserve bank of india.

That email received on my email id plz give me sum suggestions

Submitted to director/gm of samsung ltd.
Respected sir,

Mr. N. Gopinath
[protected]

Note: samsung senior executive people not giving a response
Only speak that time pass, but the customer service is very worst
They not find-out any solution finally i will going to consumer court

Sub: samsung fhd smart led tv-half display not working (Its horizontal line coming issue)
I had purchased the samsung 43inch led tv model ua43k5570aumxl (S/n:0a573zeha008860x) in reliance shop
With bajaj finance at velachery, chennai-42. On 26.01.2017 which was fixed reliance team to me on 5.02.2017
After i just a month of its usage vertical lines started appearing in the screen covering half of the view
I registered compliant two times there are no response
1. Reference no.[protected] dated.21.03.2017
2. Reference no.[protected] dated.25.3.2017
Please replace the tv because this problem came to within 45 days in feature with in warranty period how to spend more then rs.15000/- to 20000/- the valuation of led smart tv rs.55359/-

Address of the reliance shop:
Reliance digital shop
Asv building, velachery-tambaram main road,
Vgp selva nagar, velachery, chennai-600042
Tamilnadu, india.

Am using j7 prime and facing display issue in last month April-2017.
am submitted my phone at R.R Enterprises service centre 96/2 Star Press building Cornalganj Kanpur-208001 he resolve my issue but after few days again same problem showing in my phone and again am submitted my phone at R.R Enterprises service centre and store owner/employ's given me excuse this phone is repeated please submit after one month because if am receiving this phone right now so service centre pay charge to Samsung company...???

owner is said to me you can do any think any where...??? his behaviour is very rude..??

am not happy with answer please look this case and resolve ASAP.

Oder No-10583

regards:
shadab
[protected]

I made several complaints to Samsung customer care services reg. problem of not cooling by 1 ton Split A.C. installed in a room size 7'X9 ' purchased on 22/05/2012. A.C. model no. AS122UGFNSTL SL. NO. E145PPIC102406J purchsed from "Spencer" at Lekhraj complex, Indira Nagar, Lucknow, but the problem is still not resolved by samsung service deptt. Kindly get resolve problems at your very earliest.
Thanks & regards
M.Imran Khan
Mob: [protected], e-mail- emron.[protected]@yahoo.com

Dear Samsung Care,

Im surrender my handset with Bill no. [protected] on 21 March 2017 with the issue of Battery after taking many followup through consumer forum Samsung after I get replacement of New handset on 26/04/2017 by using that handset Im facing issue in Line in display by using in 8 days.

but this line growing after day by day so I surrender my handset to service center on 10/05/2017 with bill no. [protected]. in Alphabetic Business Machine service center Nasik.

I think samsung decided to harass their customer by giving faulty refurbished handset in new packing.

I also demand my money back in last complaint because Its my third time to submitting my mobile in samsung service center within few days.

Why samsung people enjoying customers patience.?? Why samsung people Playing & enjoying with customers patience????

I ONCE AGAIN DEMAND MY MONEY BACK

because I wont harass again with these pathetic service.

Regards

Riyaz Shaikh
Ph. [protected]

I punched j7 pro handset. After some days its speaker sound get low so i go to the service center he was done servicing and at the same day at night mobile get totally discharge and heated too much...
Next day service center man says motherboard of my mobile get damages so you replace it in 6000 its means my all money send in Samsung as you said smartphone get wasted i complained once but is not working.
So I mean to say i want to replace this handset or repair this handset at free of cost. I am very very unhappy with ua services.

I just want your help what i do now???
Call me ([protected]) or reply my mail

Chain of emails registering compaint
Complaint 1 to Samsung CEO:
Just yesterday, our replacement refrigerator was delivered to our home.

Today afternoon, there was a loud blast in the refrigerator section of the fridge and upon opening it, it was found that the glass tray in it has blasted. There are glass splinters all across the refrigerator.

THIS IS COMPLETELY UNACCEPTABLE! If the fridge model is itself faulty, it is better that the customer is not made to suffer for it! We have any way wasted 7 months before this trying to get the earlier handed over faulty fridge replaced.

Can you please get someone to look into this TODAY itself!

Complaint 2 to Samsung CEO:
I reached out this afternoon citing a very SERIOUS ISSUE of a blast in the refrigerator. There was an engineer visit some time back.

It was appalling to see the way the issue was dealt with. At first, the engineer simply refused to believe that the tray could blast in the refrigerator, suggesting that we would have pulled the tray out leading to its condition. It was then that this had to be brought to his notice that the fridge was delivered LESS THAN 24 HOURS AGO, and the tape attaching the tray to the sides of the refrigerator were still in place (pictures attached)!
It is absolutely and down rightly humiliating to see an organisation''s representative defending their faulty product even if it as serious as causing damage and serious threat to users. (refer pics attached)
I just shudder to think what if any of my family members was there using the refrigerator when this blast happened! WOULD SAMSUNG HAVE TAKEN ANY RESPONSIBILITY FOR THE PHYSICAL HARM CAUSED THEREIN??

I just can not trust the organisation and its products! I am not comfortable using such faulty (and possibly a range of defective products), and would suggest that the fridge be taken away, and a refund be made. This is the condition with a replacement!

I would hope to hear back on this urgent matter as soon as possible. I would not want to risk my family''s life any more with this.

Complaint 3 to Samsung CEO:
I sometimes wonder what may make things to be considered seriously and urgently for Samsung Electronics??? For mails sent on Apr 21 with urgency indicated in the subject line and in the mail as well, there seems to be just no movement at all.

I have made it clear in my previous mail as well that the Samsung refrigerator provided as a replacement to us presents SERIOUS THREAT with the glass tray in the refrigerator blasting away within the first 24 hours itself. There could have been casualties and more damage, but that just does not bother the so called organisation of repute!!This lackadaisical approach is highly shameful, and I am sorry to say, that I am now the biggest detractor and the worst PR in my peer circle for Samsung. If the organisation can not care for its customer''s well being and can take things casually at its own pace, the customer is left with no other option either.

I reiterate - can I expect a prompt response to the problem please? We have not been using the freezer which still has the shattered glass tray and splinters spread all across the freezer. I would want a refund of the refrigerator''s value and save my family the threat of their life by using such faulty products, for which its manufacturers also refuse to take ownership of. Tells the story by itself.

If it can not be taken urgently enough, I will not hesitate to explore other social media platforms and bring to light for the world what array of products and related consequences await its customers.

A highly disgruntled Samsung user,
Suresh

Finally, the response we got:
Dear Mr. Kriplani,

Greetings!

This is in regards to the complaint of your Samsung Refrigerator RT65K7058BS/TL.

It is our best endeavor to provide you with impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized therefore, Samsung products stand out as best in terms of quality and service of the products.

As discussed with you regarding the issue with your refrigerator, the tray is broken and needs to be replaced as per warranty terms of Samsung India.

As a special case we have offered you with free of cost tray replacement, the same will be applicable for next 7 days.

As per your request of replacement/refund of the unit, we will not be able to cater to the same at this moment.

Nevertheless, we would like to take this opportunity to thank you for your feedback and to give us any other opportunity where we can serve you in any other way.

Pankaj Talwar
Manager Customer Experience
Desk Phone:[protected] Extn 1537
(Mon - Fri, 08:30 AM - 05:30 PM)

Our Response:
TO WHOMSOEVER IT MAY CONCERN

I would like to take the email response below point by point for the rut that it hides beneath its glossy surface:

1. It says the 'endeavor (is) to provide you with impeccable product experience at Samsung...Samsung products stand out as best in terms of quality and service of the products.' Never has this lie been more blatant than now, in the context of the issue that I have been trying to pursue for more than last 20 days now. And if I take the original product - for more than 8 months now.
The so called 'impeccable product experience' was that of moisture laden trays and spoilt food items in the fridge. It took your prompt service 7 months and more to acknowledge and replace.
Then came the masterpiece of a replacement which almost proved to be life threatening with a BLAST in the freezer within the first 24 hours of receipt. That does set some really high standards in terms of product quality indeed!

2. To clarify and reiterate, and not so lightly either, the tray is NOT just 'broken', as your email suggests. If my earlier messages have been paid any heed to, the tray is shattered and splintered after the blast. There is not one item in the freezer that we can consider safe to be consumed for there are glass pieces everywhere. And that definitely can't just with a broken tray, if even an iota of logic is applied to the case.
(Pictures enclosed)

3. More importantly, does your organisation of global repute hold any accountability (moral and otherwise), whatsoever, to the customers and their lives? I have been saying this in my messages earlier that had any one been using the freezer, this blast could have led to a serious casualty! But your mail just skims over it like it has done over the last so many months! I wish to put it on record that your claims of warranties just do not suffice.

4. I REJECT your offer of a free of cost replacement of the tray in the freezer. I demand an answer instead to the questions I have raised above. Add to that the complete insolence with which this matter has been dealt with. Nobody from the customer service team has had the basic courtesy to call in and check the status.
So much so that messages on social media platform have been turned a blind eye to. The US arm of your organisation responded to the twitter message, but the Indian arm is busy fooling and duping other customers. And yes, that is how organisations of repute conduct themselves!

I am a completely disenchanted Samsung customer, and now a vociferous detractor for all potential users. If there still remains some sense of honesty in dealing with customer grievances, I would expect a sensible response. To make it clear I am not going to continue using this faulty product sent over as a gracious replacement. If it can be replaced, well and good, else I am not hesitant to pursue other legal means to get this addressed.

Gaurav Kriplani/Suresh Kriplani

1] Since its purchase i regularly i keep visting your service centre in sector-3 Noida for one fault or the other &every time they keep on changing the software &says that now it is working.
2] In view of getting fault at regular intervals, I prefer to extend my warranty by paying fee for the extended period.
3] From your records you will that now after 10 to 15 days.I again complaint to visit service centre with problem like touch, wifi not connected.Whatsup not get connected and everytime, thet changed the software.
4] This shows that there is something wrong with the mobile set and they keep on lingering the matter and i have to spend/waste my time at the service center.in view of the above i request u if at all ur service centre couldnot fix the fault, Please arrange to replace with the new set.
Anila Sikka
[protected]

My mobile is not working which i purchased 9 months back. I went to the ultadanga samsung service centre to get it repaired only to be informed that audit is going on and we are not entertaining any complaints.. So come after two days.in todays world, how can one stay without using a mobile which is a basic source of communication. After spending 27000₹ on a mobile from a brand like samsung this is the service we get..