Samsung India Complaints & Reviews

To

The C.E.O.

Mr.Hyun Chil Long

Samsung India

Dear Mr. Long,

My name is Aarti Virwani and I am a Loyal Samsung Smart phone Customer.

I am sending you this email after exhausting all my other options.

I understand that you must be a very busy man and my matter must not be as important as your other duties. But please forgive me for disturbing you as you are my last hope and I have no other choice.

I had purchased a Samsung S7 Edge in August 2016

The piece is in warranty till August 2017.

The other day while driving to work my phone was Kept on the passenger seat and I was speaking on the handsfree. My commute is approximately 45 mins.

Throughout this commute I was on a call. When I reached my office I was surprised to find my screen slightly cracked in a few places. More Like Hairline Cracks.

The cracks started growing longer and increasing in the next 2 hours.

I couldn’t understand why these cracks have suddenly appeared since My phone is in perfect condition and I have not dropped it even once. Throughout the car journey its just been lying on the passenger seat.

On doing a bit of online research and reading a few forums I figured that it was due to the heat that the cracks have appeared as there are instances of this happening with other people. Needless to say May is a hot month in Mumbai and that day was particularly hot. I think it was the sun along with the self generated heat of the phone that has caused the screen to crack.

Since the phone is under warranty, I took it to the Khar, Mumbai service station [Deepak Telecom], but they refused to entertain my complaint saying that this is not covered under warranty. I tried explaining this situation to them a lot but they didn’t budge.

I also showed them that the rest of the phone was in pristine condition and there was not even a single scratch on the rest of the phone except the screen.

Also from the cracks its visible that there was no point of contact on the screen to cause the crack, hence there was no physical damage at all

Also a point to be noted is the cover I use on this phone. There is no way that the screen can touch or hit any surface for it to get damaged. I have attached pictures of the same.

In Spite of all my efforts they weren't ready to understand my problem.

Sir, I am sure you understand that this is a very expensive phone and I have bought it at its peak Price when it was just launched last August.

However in my line of work such a phone is o[censored]tmost importance although its difficult for me to afford.

Sir I have no choice but to email you and ask for your help in this case.

Please help me and sort this matter for me.

I am attaching a pictures of the screen and the phone [sides and back].

I am also attaching pictures of the cover that I use.

I hope you will help me

Thanking you

Yours Faithfully

Aarti Virwani

Solitaire 123/124

12th Floor

Central Avenue road

Santacruz west

Mumbai

400054

Mob- [protected] / [protected]

I ordered samsung gear vR from samsung e store on 15th may 2017, after purchase of samsung galaxy s8. I paid them online and received order confirmation that i ll be receiving order in 5 days and shipment details will be sent soon. after no further response, when i called samsung helpline, their executive says, you have to wait for 90 days for your order. In this era of online shopping, if you process an order within 90 days, i dunno where do u stand in market. My Order id is "[protected]" and my mobile number is "[protected]" Waiting for some resolution from samsung india

We bought a fridge worth 1 lakh from Samsung and it had a ice crusher which never worked from day1. Demo person also couldn't make it work and he left saying it will take 4 hours to make ice.But it never worked. Then when we contacted them they are saying that they cant replace now as per some policy that they had not told us of before.We were told 1 year guarantee and now they are saying 1 month. Now they can replace the part is what they are saying. Wrong information given even on the model during purchase.Will complaining here work anyway? Because I have not seen my complaints taken up at all previously. We are looking for refund/replace

Hlo sir, i am using the samsung j7prime...
Sometimes... I use the phone... Suddenly a that.. The phone shows that the android. System is not responding and the phone will be restart... This problem is very iriteted for me. Please fix it... I am always support samsung but this problem is break my trust... Please fix it very very early... Please give a update to my phone. The model number is sm-g610f

Thanks you

I purchased samsung c9 pro mobile on 23rd feb. 2017, and booked my phone under pre booking offer by company, (One time display replacement in just rs.990) unfortunately my mobile fall down and display broken.. I went to kurukshetra samsung service mobile care centre, (Bansal communications) they checked and answered me that this phone is not in this scheme, and it is not possible to change the display in this price.. I have to pay full price of display... This is what samsung is doing in market selling products on wrong informations...
And giving such attractive offers on products... But when the coustomer actually want to avail such offers the company deny such offers...
Here with this i am also sending my mobile bill with pre booking evidence...
I want to get help by you... Or by samsung company.. I want to change my mobile display with my purchse offer...
I wait for your positive reply... Hope so
..
Mobile bill it is clearly mention from where i purchased my mobile...

Otherwise i am going to file complain to customer care court now...

I would like to put it in writing and shout aloud about the PATHETIC service from Samsung customer service in dealing with a small job like TV installation. I requested a TV installation service on 16th Morning and I was promised that the service engineer will give me a call on 16th and visit my premise for doing the TV installation. Later on 16th May evening, I was conveyed that, it will not be fixed on 16th and given another promise that on 17th May it will be resolved. On 17th May again I called up the Samsung customer care and they assured me that the service will be delivered on 17th May itself. However, on 17th evening the story was same. They tried to buy out another day and asked me to wait till 18th May for getting the TV installed. When I asked about their escalation matrix and any senior manager I can speak with, all I get is there is no escalation matrix in place. Total of 9 follow ups were done and spoke with 7 customer care personnels at Samsung and each one of them were doing a false commitments. The personnels with whom I interacted are as follows: Ajay, Rahul, Nitish, Devika, Priyanka, Dawood and Aditi. I must say Samsung has downgraded their service and I would not recommend anyone to purchase Samsung products. Their Service engineers looks to be even worse as it looks like they hardly have time to serve their customers or they are under staffed. All in all a very dissapointing and poor service from Samsung. Please stay away from purchasing Samsung products by all means.

I have brought ac on june 2014. Within these three years i have already wasted 15000 in repairing this. Gas got leaks very frequently. We got cooling problem every time apart from other low quality parts issue., i am also agreeing that samsung is using very low quality product, within very limited use circuit goes vanished, now samsung technition changes us to replace that circuit, which cost around 8000. So why we will bear that cost. Within three years lots of parts became non functional and we have to repair them or replace them we will never suggest anyone to but sumsung ac. Sumsung should replace this defaulty ac soon as possible or should help us in any other manner.

Sir, I purchased a new Samsung Galaxy S8 plus for Rs 65000 here in Hyderabad at a Samsung outlet. The device is defective from day one in that it does not charge beyond 81%. The Samsung dealer who sold it to me told me to go to the Samsung Service centre and get a DOA and that He would replace the device. The people at the service centre said that they were aware of this problem with their S8 plus devices and gave me a customer care number to call and complain. The people at this number all they do is listen to my grievance and immediately cut the call. I request the Samsung top officials in this city (Hyderabad) to either replace my faulty device or refund my money. My devices IMEI number is - [protected] purchased on 4/5/20017.

Sir, i want to inform you that i went to the above mentioned samsung service centre on dated 15.05.2017 for a reson my phone not on. They checked the phone and said there is a little dot on my screen and its the physical damage. And they request me to replace the display.. Cost of rs 8000... Then i simply denied to replace and said give my phn back to me. Then i went to rcv my phone today at 10.20 am dated 17.05.2017. They are giving me a broken display... I said i wont receive it.. I want my phone as it was before... Then they are forcing me to replace display... Is this a service for a regular customer of samsung???
I request u to be kind enough and take electronic response.

Its regarding split acs, called the customer care for the repair and technician was sent by the company. It was under 5 year warranty period for compressor, he told that compressor would be taken by the technician 5 days before. Till now no response from both samsung customer care and technician. It was told if it doesnt fall under warranty, would have done on the same day. As its falling under warranty that means no proper response and delay is must.

Never expected such a big company samsung, where no response from the customer care and technician. Warranty is wasted provided

Our Samsung fridge has the same chemical smell. It permeates the food -which we have to throw away, it stinks up the entire kitchen when the door is open. The smell literally makes you sick to your stomach. I have cleaned the fridge with bleach water, soap and Windex and no luck getting the smell gone. I have used coffee, orange peels and baking soda and can't get rid of the stench. I contacted Samsung and they acted, like they never heard of this problem and sent me instructions on, how to clean my fridge. I am very upset. If you know you have a problem with a product then educate your people so they can help resolve it with the customers. It's cheaper to resolve than to defend your good name. Fix my fridge and pay me for the food I have had to throw out.

Sir i am ashish soni (C. G) mungeli se samsung galaxy j2 16 date 7-11-16 ko liya tha jiska emi no *352801/08/383730/7* *352802/08/383730/5* color gold hai jisey 14-05-17 ko kisi vaykti dvara chori kar liya gaya hai kya ap mujhey iska lokesan bata sktey hai our abhi kiss vyktiy admi dvara isey chlaya ja raha hai jankari deney ka kast krey may mo no [protected] ismey bata sktey hai

This is to inform you that there is a constant formation of ice in the lower part of our Samsung refrigerator. We have complained about this before and the Samsung professionals told us that a part was missing. The Samsung professional then changed a part but the problem has persisted and is causing inconvenience. We have been complaining every 2-3 months. We have already called the professionals thrice over last year and if this problem continues after the warranty period ;paying for service every 2-3 months is unaffordable. We have been facing this problem ever since we bought it and we request you to look into this matter immediately and solve the problem completely or provide us with a new problem free refrigerator.
Model details-RT42K5468SL/TL/2016

Complaint number : [protected]

Why you guys are so Dumb to listed the Customer complaints.
Whats wrong with your Toll free number ?

Almost 10 days complaint given & no response Dumb Samsung.
This you treat your customers ..!!!

Address:
Padma Towers, Ongole
&_____&&&

I shared compliant number with registered Samsung Care.
Don't what information you are expecting still... After 2 weeks of compliant Registration.

Adding invoice again & Again...

Since you are not replacing with new one, How many weeks you need to fix this issue.

???

Sir I ordered a samsung power bank and samsung memory card. Which delivered by them and payment I also made but the product is duplicat. I visit the site again file complaint but there is no response. This site is doing fraud and cheated many customers. Its a request to please band this site and protect the customer agains the fraud committed by them. There are many peoples who are cheated.

I had ordered Galaxy S8 midnight black from Samsung shop e store with order id[protected] on May 5. I had raised a cancellation request by sending mail to support.[protected]@samsung.com on May6, May 9, and May 11. As there was no response from there side i raised an escalation for call back on May 9 and 10. After this, i got a call from Sasmung on May 12 and i was notified that my cancellation is now approved and i will get the cancellation mail...

Dear team
I am now fed upoff compalining to samsung service about my deafulty refrigrator always samsung service person comes nd the result is same after 2 -3 days i think i have done biggest mistake of my life this time purchasing samsung product. All of the above samsung service advisor are soo rude with coustomer i think samsung is using very lowquality material know only spending on tv commercial ..
I think i want a complete replacement of deafulty product red number [protected]

I bought samsung galaxy s7 in last week of aug, 2016 by paying rs.52, 000/-.

After 1st october 2016 samsung introduced offer of one time display replacement @rs.990/- also price of mobile was reduces to under rs.40, 000...in spite of price reduction offer was extended to new buyers.

I am shocked to know that i showing loyalty to brand (Since s3 launch) and buying s7 at premium pricing of rs.52, 000/- i am denied benefit of one time display replacement (Which is offered to new customers at lesser price)!!!

While price for replacing screen is rs.8, 000/-, it is such a shame even after paying rs.12, 000/- higher price for a same product, i am denied display replacement benefit…

This kind of treatment is challenging my loyalty… and is blatant discrimination by samsung towards their premium paying loyal customers...

Hope to get attention of samsung guys and get this benefit extended to me as well through your medium!!!

Dear Sir,
I have just purchased and received yesterday from you a, Sir It is Charging own in 18- to 20 minutes and discharging it in 12-14 minutes when I attach my any one mobiles by one at a time, So I Confirm that it is inferior quality or it is a duplicate device, and it is not useful to me, Therefore please call back the same device from my end and return my total amount immediately.

For your suggestion to grow-up your business please avoid this type of frowardness with any genuine customer in future.
Pl. do the matter as MOST URGENT.
Thanks,

Chandan rai
1197/31, laxman vihar, phase 1
gurgaon
mob. [protected]

Dear sir
I am writing this with pathetic words that iam a regular user of your samsung mobile phones. I have been using your a series and s series phones since 2010. I recently purchased a8 however after use of just six to eight months the battery of the cell phone is showing extremely poor performance. It doesn't last for more than 2 hour o[censored]se. This is highly disappointing on part of samsung having such a brand name. The service centres established by you in jammu doesn't respond to the customers appropriately. They treat us as if everything is known to them and we the users are ignorant creatures. I strongly belive that you should get my cell phone replaced as customer satisfaction should be your prime focus in this era of competition.
Thanx and regards
Basharat mahmood
[protected]
Jandk