Samsung India Complaints & Reviews

Service center or customer support not changing my battery even it is under warranty and only 3 months old.. When i visit service center they told me that ur battery will be changed come after 1 week and then ask them for work order id they refuses to give me work order id by saying that it is not for customers... Then i contact service center after week for asking they said me that give ur order id than i told them that they dont give me work order id even after asking
Then samsung:'s customer executive told me not possible i told them yes it happens then they told to visit there again and make a call to manager and tell him to talk with us on call.. When i visit there they
Misguide them by saying that i dont submit my phone and behave akward... And no action by samsung taken..

Name-deep singh
Contact no.[protected]

Dear sri/ madam i
I had purchased a refrigerator which serial no. 0a544zah201755x & model no. Rt28k3722ut/nl on 15 march 2016 from navrang audio video pvt ltd. Add: d-10 vikas marg laxmi nagar delhi92
Sir from beginning i have suffering low cooling problem. Last one year so many food & vegetables i had waist. I had complaint so many time on your customer care no. From june 2016, & continuous sep, oct, nov dec 2016, & jan feb 2017 every month i was touch in your service engineers & regularly complaint on your customer care but my problem still continue from beginning. On 20 may 2017 a engineer had came & told to me that gas pipe had chock due to some manufacturing defect in your refrigerator & no one could find it. I shall send the report & it will resolve. After two days mr ameer had came to my house who is from beginning follow my complaint. He told now your warranty has expired & you have to pay 1350/- for gas refilling. But my question is that when i suffer from beginning & not single time you had my resolve my problem & still i suffer same problem like low cooling then why i should pay gas refilling. I thoroughly request to you plz resolve my problem as soon as possible
Thanks & regard
Krishna gopal mishra
[protected]

I have order for tv on march 17, 2017, my order id #[protected]
I was told that delivery will be done in 15-20 days but its still in pending state.
I have submitted 100's of query since then but only getting one irritating response : "we would request you to wait as we are awaiting the revert from concerned department.
We will get back to you within 2-3 working days."

Please do resolve my problem or cancel my order.

I bought a samsung 7 prime barely 2 months ago and i must say being the first time using samsung am completely disappointed. The phone got bad within 2 weeks, i visited your office and i was asked to pay 6000rs to fix a phone of less than 2 months. Stop giving bad product to us, it's not fair. If we buy a product with out money, we should get the money's worth.

Recently bought àn s8+ the phone has a sever battery and heating issue.. Went to samsung for replacement of the phone as the phone was in the replacement time zone.. The phone was kept by the technician for a week without any feedback.. Post which when i visited.. I was informed that it cannot be replace as it is got dent.. When informed that the dent is external and the issue is the other problems the technician and the floor manager didn't respond and asked to call the call centre.. The called centre rep was extremely rude and the phone is still lying with samsung without any support the most pathetic service with the most expensive phone.. Will never ever invest so much in samsung ever... Bill no. [protected]

I had purchased a refrigerator of samsung company at[protected] due its manufacturing defect one pipe line is leaked due to that water is filled in its whole body from starting day we could't understand but slowly slowly fridge working capacity gradually goes down we call service centre they are telling us we can't repair this we will refund u deducting depriciation @rate 22% per year means 25000 costing 22%*4 =88% deduction 3000 they will refund what ill do of 3000 its manufacturing defect they should replace from new refrigretor costumer name rahul sonthalia address; 310 vaishali pride minocha colony bilaspur (C. G) mobile no; [protected], purchase date; 30/04/2013, invoice no; 586, dealer name; electronics bird juna bilaspur (C. G)

This is my second complaint. Hope at least they will respond this time. Due to damage of small connection cord of display unit is not working. I have called company technician & after checking the unit he told display unit is alright but due to damage of cord power supply is not going to unit. Hence the cord is to be replaced. But your company technician he wants to get some business for his firm told that entire display unit is to be replaced which costs nearly 2500/-. The company technician is cheating the customer and being a loyal one ror his firm. Pl use your good office to settle the issue-sampath kumar ao,

We had given our mobile phone for repair of manufacturing defect at samsung authorised dealer - m/s heart beats 44/1 elgin road, kolkata 20, but even after 4 months, the shop keeper has refused to return the mobile phone to us.
Receipt no. 3105
Date 30.01.2017
Customer name : suman agarwal
6f chandranath chatterjee street
Kolkata-20
Iemi [protected]
[protected]

Hello my name is Rohan
I bought a samsung j5 2015 on 23september 2015
After a month a battery problem is detected that is the phone will dead by power off automatically, when the charging remains 35%.
I complained about it at service centre then they say that it will become good after repairing then i repaired my phone in service centre 3times within 1 year but the phone didnot work properly and the problem continuous and now the members of your complaint centre are now saying that the phone will not be repaired ever. So please find a solution or replace my phone otherwise i knock the door of consumer court
The iemi no. Of the phone is [protected]

Sir,
My name is yashwanth, mechanical engineer for water treatment equipment manufacturing company in mysore, and i owned a samsung s7edge and on 09/07/2016 in mysore city.
Iam facing battery swelling to battery failure under normal warranty period itself, the above said problem was identified on 22/05/2017 by me, idont have any idea from how long it was there.
I visited your service office for the same complaint and your service people advised me to get service repair under warranty for foc.
Since the failure happened with in the warranty period i want my hand set to be replaced adn avail a new hand set, because the battery swelling happened purely because of manufacturing defect, even though i got my phone battery replaced i need some acknowledgement from the your service people that the battery which have replaced will be bearing further warranty for 1 year.

I request any responsible person to take over my case and take responsible action because i believed in samsung, now let know why i should believe in samsung.

This is a formal complaint against Samsung Service Center (Bill Number [protected]) & Samsung Customer Care Center (Complaint number [protected])
I have given my Samsung Phone J2 on 11th May 2017 for the LCD replacement. The Service Center told me to deliver my phone within 3-4 working days. However they failed to deliver it as per stated period. On enquiring about my phone the lady misbehaved and gave me a rolled answer “we cannot predict the date of deliver, we will let you know”. After a week on calling again, I have got the same answer on which I have reached Customer care center to complaint against the service center’s lethargic attitude and no proper response issue.
Out of two customer care agent, one told me that I will get my phone within 24 hours and other put my line on hold and later disconnected since he had no answer to handle my complaint. In the conversation the agent told me that LCD was initially in transit which is being cancelled and then ordered again. On raising question over un necessary cancellation the supervisor lied and changed his statement.
I have later approached one supervisor Mr. Kumar and the TEAM LEAD Mr. Deepak who had promised to get back today by 1 PM. None of them gave me a call back and I am still in blank picture without any update.
This is my written complaint against MISBEHAVIOUR, LIE, CHEATING & FALSE PROMISES along with deviation and misguiding the customer SEVERAL TIMES.
THIS IS ABSOLUTELY UNTOLERABLE AND UNACCEPTABLE FROM A COMPANY LIKE YOU. NEITHER THER CUSTOMER CARE NOT CUTOMER SERVICE COULD LET MY PHONE REPAIRED AND RATHER MISLEAD ME WITH FALSE REMARKS. SUCH AN UNPROFESSIONAL BEHAVIOUR FROM A COMPANY LIKE SAMSUNG IS ABSOLUTELY UNACCEPTABLE.
I have drained my energy and valuable time on such petty issues which remain unrecoverable
I expect the senior officials to take strict actions against this behavior immediately.
Devanshi Srivastava
91-[protected]

Hi my name is wasim shaikh i'm using s 7 few day a go i had battery issue so i went to samsung service centre service told me for an update. After update i got my problem solved but new problem arise that was of bluetooth which happened after the update. They told me that we will order new motherboard in 2 day but days have past they not provided me motherboard please see after the matter and one thing i have spend 50000 rs for the mobile why? To keep in your service centre?

Hello,

This is Arpit Agarwal.

I had ordered VR and paid full amount and after so many days you are sending me a mail that my amount is reversed.

That is totally unethical and unacceptable.

How can you take the money in the first case and then after a week reply that your amount will be reversed due to overwhelming response. Is samsung team playing with us or what. When ever you want you can place the order and whenever you want you can reverse the amount. This is totally deficiency in service and unjust behaviour from samsung. I[censored] wanted to reverse the order why did you take the money in the first case. My order shouldn't have processed then. Why were you still showing the offer for next two days. And in between again showing the offer for a week. If the VR was booked completely then you shouldn't have booked my VR. And after 2 days I again saw the ofdee on MY GALAXY. If the bookings were full then why were you showing the offer to book and VR?.

I dont want my amount to get reversed and I want my VR 2 hadset as soon as possible. Otherwise I will file a case in consumer forum regarding the false hope which you gave to deliver the VR and by taking the amount. That is not what i expected from samsung. I had a good reputation of samsung but now my expectations are falling by such cheap behaviour from samsung. I will really file a case in consumer forum if I don't get my VR delivered.

Dear sir,

I purchased Samsung micro SD card approximate one year before and now it has some error in read or write in data.i contact to samsung service centre but they are unable to tell me the replacement procedure through courier.I m from Distt. Hisar and the replacement centre is in Gurgaon it is very costly if i go there to replace the micro SD card.

So, i request you to please provide me the necessary information regarding replacement through courier.

I had bought a Samsung galaxy tab a 3 and half months ago from a local reliance digital store. After 3 and half months suddenly one morning the tablet got dead i guess. It did not turn on and when i pressed the power key it got overheated and the temperature went on rising. Horrified of the facts that Samsung phones blasting we kept it in a dry room and after 2 hrs it cooled down. Without giving further attempts to switch it on we went to the Samsung service centre to show the problem. They took the device inside and after around 20 min they notified us that a part of the functioning unit got burnt up due to excessive current and to bring the device back to normal stage we have to buy it. Then after checking something they told us that the unit cost is rs7500. We were too much discouraged. We called the customer care and expressed our queries regarding this. They said us to visit the centre again and give them that tablet so that they will take a picture and notify us if its under warranty . After 4 days they said us that there is a burn in the unit and Samsung doesn't provide warranty over burn cases. I was too angry. I asked the reason for the burn and they replied me that it is because if light fluctuations. I was spellbound for a moment. I asked if its for light fluctuation or high voltage supply shall the consumer be responsible for this. I explained them that we had used the same adapter and same cable which was provided by Samsung. Even i had never charged it with any portable charger fearing excess current might damage the device. Even i never charged that even when there was power cut and we had inverter power supply. If in all cases there is no chance of high voltage or harmful current supply to device and the device dies of itself then its the fault of consumer. They then said since it has been due to light fluctuations it is neither the fault of consumer nor the fault of company, its the fault of light!!! I didn't knew whether i shall laugh or cry at this.. Such explanation and service care was finally expected from such a big company like Samsung!!! I was completely exhausted explaining your centre but they stick to that point only. My father has got so dissatisfied and angry that he has decided never to buy any Samsung product and even to file a consumer case against it. Fortunately we got a lesson which had prevented me from buying a new Samsung On nxt as its for sure that the same incident is going to occur . Its not at all the problem with paying rs 7400 but its about consumer protection from these types of cheats. I[censored] want to further contact us we agree but we warn u not to repeat these sense less and baseless excuses for the death of the device . We are not really intrested for the consumer case but i[censored] dont take suitable steps we will be left with no choices.

I have purchased 25 liter storage type Jonson Geyser 8 months back. In 1st month itself the geyser started leaking and it got repaired in 3 weeks time. Now 2nd time leakage stated. Complained a week back, still no resolution. Even the geyser just warms the water instead of heating.
I use other company geyser in my other bathroom, and till now no problem.
I find Johnson geyser are worst and their services are pathetic. It's been a week after rising complaint, till no resolution.

I registered complaint (complaint no. [protected]) with samsung india regarding faulty refrigerator which was purchased not more than 13 months. But more than 10 days have elapsed and we are getting only false promises. We have kept all my food items outside and emptied the refrigerator as directed by customer care . But still no one fixed it. All food items are not edible now.
My phone no. [protected]

Hi,

I have raised complaint for fridge issue. My complaint number is [protected]. As on today they have not fixed the problem and not eta as well. When i requested to talk to supervisor of your executive (Rudika) on may 23 2017 at 12.45pm. She gave the reference number "[protected]" and manager will call back to me with in 4 hours. But so far there is no call back from any of the manager.

When i called the hyderabad office no:[protected], no one is lifting the phone.
Due to this delay, so many of our items got spoiled and it created lot of inconvenience to our family. I want your immediate attention to my issue. If samsung is not in position to do it then i will get it done from others. But when ever i call your customer care they are saying it will done on the same day. So far i have called 6 times to your customer car.

I am writing to you to complain about mobile samsung j7, my mobile phone has blast on 19/05/2017 at morning. I purchased phone on 10/06/2016 but customer care center not giving phone in warranty period they taken my phone in out of warrenty. Bill reference no. [protected]. I call customer care sarevice canter they ragisterd my complt ref no is [protected]. Please take the action as soon as possible.
Thanking you
Name : vinod ghatage
Phone no : [protected]

I Have email several times to Samsung but there is no response nor they pick the call. I have raised the query for 5% Cashback which was there when I have purchased S7 Edge 128GB from sion Mumbai.

But 3 months have passed but there is no response from Samsung.

IMEI no.
[protected] /01

[protected] / 01

RZ8J20CVKXJ -SERIAL NO

Model no. SM-G935FD