Samsung India Complaints & Reviews

We have been following up with samsung customer care and service center in bangalore since 20th april to sort out our complaint.
Only support we received till date is the service engineer visited and informed us that the pcb is faulty and needs to be replaced.. The machine is still under warranty..
Service engineer informed us on last friday that he may be able to order the replacement for the faulty part by last monday and sort out the issue..
Since last monday we have been given excuses and unreasonable explanations as to why no action has been taken to resolve the issue.
I have followed up since that day, escalated the issue to all levels (See below names) without any solution.. Everytime we are told we will escalate and get you a solution with call back.
I have never had any call back and even when i call i am told that we have escalated furrher and we apologise for the inconvenience.
This is the 12th day that i am reaching out to you.
Customer service supervisor : shahul
I reached out to cs supervisor since cs did not have answer. He promised to connect with service centre and call back on saturday between 10-11am. I waited till 3 pm n again no show. I called cs at 3 and they informed me that shahul is busy and we will arrange call back. I told them unless i have spoken to him i will not drop call. I waited for 54 minutes on call to speak to him and he had not even taken any action.
We conf called service centre manager and he informed he had been provided wrong part and did not have update when he will receive right one and resolve my issue.
I have then spoken to next escalation vanita/ karthik manager @chennai cs but they too did not have a clue how ro assist me as they do not have necessary authorities to connect to samsung operations team and get me answer.

Being such a big company and us being such loyal customers of the brand we have been disappointed and frustrated beyond point being your customer..

Pls take necessary action

Mob: [protected]
Email: [protected]@live.com

There is a complain registered on 4th April 2017 for Samsung LED @ Indore, MP service center. First thing it was told to me that service executive don’t visit place and I have to carry 40 inch LED to service center. I am sure that is not message given in your TV AD about Samsung service network. After lot of discussion he finally agreed to visit my place (his contact number [protected]). After his visit he informed me about issue with mother board and speaker and it will cost me 11, 500 INR. I agreed for charges and asked him to get it replaced immediately. He checked with service center and informed back to me that within 6-7 working days, parts will be available.

After almost 10 days executive visited my place with second hand mother board. As he realized I am not interested in putting up second hand part, he told us that this part has come from company and its faulty. Seriously... Samsung delivers second hand / used part ? Today is 18th April and yet no solution to my problem. Daily I am calling on[protected] and explaining my issue to different executives sometimes its Ajay, Raghv and today its Maninder. After talking to tele executive I get only assurance from them that they have raised serious concern to management team of service department and within next 48 hours you will find solution to your problem.

On top of all this nonsense I got to know from service executive that if part is not available than Samsung will pay you depreciating value of LED and it will resolve issue. My LED is 5 year old and I bought it for 1 Lakh. I didn’t knew that LED has life span of only 5 years and each year I have to provide 20, 000 for buying new one. After 5 years depreciating value would be what, ZERO or at best few hundreds or thousand bucks.

Looking for some concrete solution and revert from some sensible person who can solve my issue.

Above mail forwarded on 'hc.[protected]@samsung.com' 'customer.[protected]@samsung.com''customer.[protected]@samsung.com' and also same thing updated on samsung page under contact us and complaint to CEO office.

Its almost a month and no action on my complaint.

We purchased samsung washing machine on 28/04/2017 from jyothi digital world, near jinnah tower, guntur, wide invoice no 430 and model number[protected]h. They have delivered samsung washing machine on the same date, but did'nt sent mechanic for installation till now. Time and again contacted the only cell number they have given, while purchase. They were telling from 29/04/2017 morning that they will semd mechanic within 30 (Thirty) minutes. We are only two senior citizen couple are residing in the house and are eagarly waiting for installation of the machine, without going out even for necessaries. The supplier has given visiting card of the shop and when contacted the landline number they have given, the reply was no telephone is working with this number. Hence we request you sir kindly arrange to install the samsung washing machine and help elderly couple.
Yours sincerely,
K radha krishna murthy
H no 26-34-27/2, 9/2, a t agraharam,
Guntur 522004, andhra pradesh.
Cell : [protected]. Land[protected].

I'm a regular customer of Samsung from last 5-7 Years using Samsung Mobiles, TV, AC etc & im very happy with all the products all the products are working fine. I was assuming that Samsung is best in Industry for the Electronics items because i was never in touch with Samsung care.

But 15 days back i purchased a Samsung charger worth Rs. 1000/- it was also working fine for 10 days after that it was not charging properly it was taking 6-7 hrs for full charging i visited to the Shop from where i purchased it but he told me i have to go to the Samsung Care its not their responsibility. Than i visited to Samsung care situated in Pataudi & told him the issue. 01st of all he was very rude. He told me that i have to leave the handset & the charger for 2-4 days he will check the charging socket of the Mobile is it working fine or not after that he will check the adapter of the charger only than he can do anything. The another person sitting beside him asked him why we should keep the mobile for the charger issue he told him do what im saying.

Sir i don't want any replacement because im totally tired now i will purchased the new one @ own because 1000 Rs is not so big amt but its not abt the the 1000 Rs. its abt the Samsung Repo which is a very Big Brand in the World. Because i think it shouldn't take more than 5 mins to check the same he just have to check with the another charger only if its charging my mobile than its fault in the charger because im using another charger of my family members to charge my mobile its charging very fast.

So request you to pls look into this because there can be more Samsung customers which are suffering from this type of issues.

In my order all things are older i don't need this things please return my cash & give me my cash back if you don't give me my cash back i do complain in police station give me my cash return give memy cash return give me my cash return give me my cash return give me my cash return give me my cash return give me my cash return give me return give me my cash return

SAMSUNG J7(2016) purchased on 29.08.2016.still now I am facing same problem as Mobile charging.Already I have visited at Samsung service centre for 6 times for solving my problem but there are not able to find out the exact problem in between there had been changed my mobile's battery twice time and sent it to another service center .Now they are not taking mobile my for solving the problem.

Contact Details:-
Kausik Kumar Dandapath
kausikkumar.[protected]@gmail.com

I purchase double door refrigerator on 4th Nov 2015. It worked well for 1 year but after an year it started giving the problem.

The first issue i faced in December when i found that one section (freezer base) was swollen. I logged a complaint and engineer visited but he told me this is not an issue. The product is itself like that. The call was closed.

The second issue came today that it stopped cooling. I logged complaint today. Engineer visited and told me that gas filling is required as gas is almost nil and that's why cooling is not working.

Engineer also asked me the charge of 1700 Rs. and service charge.
I am really disappointed that just after 1.5 year i am getting such a big issue in the product.

I called customer care and asked that how can a big issue arises in such a short duration. The answer was ridiculous. She asked me that its already more than 6 months so it is not a big deal. I asked that i want to escalate this matter and therefore please provide me the email ID she told me that email ID is not available to us.

I really disappointed with the Samsung and now request to return back this product.

I DO NOT HESITATE TO SAY THAT SAMSUNG DEGRADED HIS QUALITY.

Regards,
Prashant

I am having problem with my samsung tab a's charging adapter,
Recently on 28th of apr (Friday), i visited one of samsung service center,
This guy at the desk, check and agreed to me that the issue exist with charger
But the servers were down that day so he unable to logged the complaint,
When i ask him about another service center so in the answer he replied that the service center in all over india will be down because of this server issue.
As 28th of apr was the last day of my charger's warranty, so i logged a complaint regarding this to the customer care #[protected]
This guy on call said, he escalated the issue and i will be getting resolution in 24 hours

Today (Monday) i got a call from samsung senior team member and he is denying to replace my charger as the warranty expired.

As this server problem is nothing to do with me and i also logged the complaint when the warranty was still intact.

How can samsung refuse to replace the charger by saying its against the policy
This behavior is completely unacceptable.

Samsung should replace my adapter with a new one.

I bought samsung a5 last year and due to battery swallon it's metal body cracked and also screen damaged now onkar electronic-vashi service center is denying to repair and asking 11k even mobile cost is 22k...
I received call from service center,
Hance i asked for escalation matrix and email id of md & ceo miss pratibha (Pratibha. [protected]@partner. Samsung.com) bluntly told me that you can do escalations and you have to pay.

I need email id & contact no of head india operations or md & ceo of samsung. I also work for service industry but never give such rubbish answers also this is a pathatic service level from a company like samsung.

Please let me know if you are unable to provide me that so i can escalate the matter to consumer board, govt of india.

Hope you understand my issue also can pull out recording in 24hrs of the call which i made to your service center through which you will come to know that it was kept abruptly, which is not a good gesture for a consumer brand like samsung.

Waiting for an early revert...

Regards
Arun

Hello,
I purchase Samsung S7 32 GB Black Color from Samsung Store NIT Faridabad on 2nd Feb under the offer of getting 10% Cashback if i make the payment through Debit Card so What i did. I have the receipt with me and its shows that i will get my cashback within 90 days but still i haven't received yet. Please let me know what i can do in this situation and when i will get my Cashback.

Sudhanshu Arya

I have purchased a sumsung refrigrator from malhotra enterprises, shop no.-8b, 2nd floor, the plaza mall, m. G. Road, gurgoan 122002 on 27/10/2016, invoice no.689 for rs.69500/-. It is samsung double door front end refrigerator model no. Rs55k5010s9. The product was delivered at my rented premises a-62, ground floor, the palladians, sector-47, gurgaon - 122016. The samsung engineer visited next day and immediately pointed out that there was dent on the left top side of the refrigerator, i have called the dealer in front of the engineer the dealer started abusing and refused to change the product, even asked me to contact company people that is samsung. After that i have registered complaint on samsung customer care through complaint number [protected] since till date i have been asked to speak to several people including ms. Aswathi nair (Mail id n12. [protected]@partner. Samsung and talked to her on desk phone no.[protected], she had given me the branch head mr. Rajesh number ([protected] and his desk no [protected]) after repeatedly request him to resolve the issue, he has taken months in telling that “he can’t do anything” and then politely telling me that i should contact dealer /agent. Till this date the samsung people in connivance with dealer cheated me by supplying dented second hand product.

Purchased a samsung 2 door refrigerator model specified in subject.. On 16/02/2016. Not at all satisfied with the performance. Bought the refrigerator thinking that samsung being a reputed company the product may be at par or superior to lg brand, but very disappointed.
The refrigerator has stopped cooling twice till date and today also it has stopped cooling. How can a refrigerator having a 10 years warranty conk off like this and if the product is defective the company should replace the refrigerator instead of repairing it again & again.
The serial no. S/n : 0cz94abgb00207a... Contact no. [protected] or [protected]. Jyoti hurkat cewo

I purchace new a9pro 32500 rs its new and working fine[protected] its got software ishu they solve sofware ishu but open my new whole mobile they will fix it pro per in last 30 day they dont have proper matrial for fix it, now want refund my whole money no one help totally denide what i to do i want my money back money my job sheet no [protected] mobile no [protected] plz take back your mobile or provide me refund i want buy new mobile only

Hi, sarita here I''ve been visited your service centre for twice any my finger print sensor but im not happy with ur service they not ready to take my handset for repair and jst giving me excuses upon excuse, so unexpected service from u guys and while selling the handset ur sale executive was like everything Will get done at the right first time and after buying no response from u guys ? Kindly consider and take this matter as serious.

I have raised a request to dismantle my ac and the gas has been leaked. I had the worst customer support experience and they are not ready to claim their mistake. Have tried reaching out to the service center and customer support to lodge a complaint and they are playing the blame game. This is the last brand i would prefer going forward. Never ever buy a samsung product.

Hello,
On 23rd of march i gave my phone (samsung a5 2016) in your bellary service centre (ns mobile point, samsung service centre, bellary, karnataka, 583101). the bill no is [protected]. i gave the full adavance amount for the relacement of the broken lcd. the service centre had commited to deliver my phone within 10 days, but till now it is unbdelivered. the other issue is he is saying that my phone is ready but he cant give me a bill of samsung generated online. i suspect, there is seriously some flaw in the process of this particular service centre. I request you to adress the same asap, for which i shall be obliged.

My tv stopped working on[protected] for which i ligged coplaint on line. Comp no is - [protected]. Engiener from nearest service centre checked and told that some spares are required. 8 days has elapsed, but nobody has turned up. Its shameful that such
A big brand is not serious to resove coppaint after 8 days. I think i have to proceed legally and in media. This has made me to rethink why i have opted for samsung

To: samsung customer care 29-apr-2017
7

This is regarding the samsung tablet sm-t3110mkainu bearing s/n: rf2dc10wkkt which was given for service. Due to the negligence of the service center staff, all the important data, documents and extremely important photos which were deleted by your incompetent staff.
It was a fraud from samsung who stole the money. He is a muslim by the name of tasheen ahmed from ghaziabad. He called from a mobile which is[protected]. This is a vodafone service provider number. On the ill fated day, he spoke as hasish mehta.
Just tonight, exactly at 2009 hrs on 29-apr-2017, the same tasheen ahmed / hasish mehta gave a two ring missed call, this time from idea service provider number which is +91 [protected]. I was in a restaurant. I had immediately called him back, but idea provider said his number is busy. There after i had called him three times and i got the same answer from idea provider, i. E. Line is busy. Hence i concluded he is the same fraud. Finally i informed the police and sent him a very strong message, i told him i found out who he is and that if he has the guts / courage, then he should call back and talk to me. He has seen the message but is afraid to call back. This clearly indicates that he is the same fraud. This clearly shows that he is a samsung fraud and keeping track of the complaints i send to samsung. He will not be spared.
How did he get my mobile number which was given only to samsung service center in velachery, chennai? It was certainly given y samsung staff. It is also a bank fraud of which i have lodged a complaint. Most important factor is how did he get my wife’s bank account number.
All the money earned from this source goes for charity, to the missionaries of the poor, kolkota, mother teresa’s home. It is all to feed the poor and the destitute.
Whoever is involved in this will incur a loss of 40 times of the amount which was stole. It will definitely happen to them
Hope and pray to get the money back. This recovered money will sent back to the charity.

Rgds

Mark mathew
Husband of e nirmala mark

Samsung led smart tv purchased on[protected] from srinivasa samsung shoppe, vijayawada-2, a. P, india, description samsung led tv (650666/[protected]/mm[protected]
It is not working from[protected]. Airtel dish service provider informed problem within tv, not net provider.
You early services will be highly appreciated.

Thanks and regards,
I. Seshaphani.

My mobile phone is in warranty network problem. But service center reply to pba liqed damag this phone is out of warranty.. But i m not agar this my phone is liqed damag...
My service cente bill no - [protected]
Model name is sm-j200g
My contect number - [protected]