Samsung India Complaints & Reviews

SAMSUNG J7(2016) purchased on 29.08.2016.still now I am facing same problem as Mobile charging.Already I have visited at Samsung service centre for 6 times for solving my problem but there are not able to find out the exact problem in between there had been changed my mobile's battery twice time and sent it to another service center .Now they are not taking mobile my for solving the problem.

Contact Details:-
Kausik Kumar Dandapath
kausikkumar.[protected]@gmail.com

I purchase double door refrigerator on 4th Nov 2015. It worked well for 1 year but after an year it started giving the problem.

The first issue i faced in December when i found that one section (freezer base) was swollen. I logged a complaint and engineer visited but he told me this is not an issue. The product is itself like that. The call was closed.

The second issue came today that it stopped cooling. I logged complaint today. Engineer visited and told me that gas filling is required as gas is almost nil and that's why cooling is not working.

Engineer also asked me the charge of 1700 Rs. and service charge.
I am really disappointed that just after 1.5 year i am getting such a big issue in the product.

I called customer care and asked that how can a big issue arises in such a short duration. The answer was ridiculous. She asked me that its already more than 6 months so it is not a big deal. I asked that i want to escalate this matter and therefore please provide me the email ID she told me that email ID is not available to us.

I really disappointed with the Samsung and now request to return back this product.

I DO NOT HESITATE TO SAY THAT SAMSUNG DEGRADED HIS QUALITY.

Regards,
Prashant

I am having problem with my samsung tab a's charging adapter,
Recently on 28th of apr (Friday), i visited one of samsung service center,
This guy at the desk, check and agreed to me that the issue exist with charger
But the servers were down that day so he unable to logged the complaint,
When i ask him about another service center so in the answer he replied that the service center in all over india will be down because of this server issue.
As 28th of apr was the last day of my charger's warranty, so i logged a complaint regarding this to the customer care #[protected]
This guy on call said, he escalated the issue and i will be getting resolution in 24 hours

Today (Monday) i got a call from samsung senior team member and he is denying to replace my charger as the warranty expired.

As this server problem is nothing to do with me and i also logged the complaint when the warranty was still intact.

How can samsung refuse to replace the charger by saying its against the policy
This behavior is completely unacceptable.

Samsung should replace my adapter with a new one.

I bought samsung a5 last year and due to battery swallon it's metal body cracked and also screen damaged now onkar electronic-vashi service center is denying to repair and asking 11k even mobile cost is 22k...
I received call from service center,
Hance i asked for escalation matrix and email id of md & ceo miss pratibha (Pratibha. [protected]@partner. Samsung.com) bluntly told me that you can do escalations and you have to pay.

I need email id & contact no of head india operations or md & ceo of samsung. I also work for service industry but never give such rubbish answers also this is a pathatic service level from a company like samsung.

Please let me know if you are unable to provide me that so i can escalate the matter to consumer board, govt of india.

Hope you understand my issue also can pull out recording in 24hrs of the call which i made to your service center through which you will come to know that it was kept abruptly, which is not a good gesture for a consumer brand like samsung.

Waiting for an early revert...

Regards
Arun

Hello,
I purchase Samsung S7 32 GB Black Color from Samsung Store NIT Faridabad on 2nd Feb under the offer of getting 10% Cashback if i make the payment through Debit Card so What i did. I have the receipt with me and its shows that i will get my cashback within 90 days but still i haven't received yet. Please let me know what i can do in this situation and when i will get my Cashback.

Sudhanshu Arya

I have purchased a sumsung refrigrator from malhotra enterprises, shop no.-8b, 2nd floor, the plaza mall, m. G. Road, gurgoan 122002 on 27/10/2016, invoice no.689 for rs.69500/-. It is samsung double door front end refrigerator model no. Rs55k5010s9. The product was delivered at my rented premises a-62, ground floor, the palladians, sector-47, gurgaon - 122016. The samsung engineer visited next day and immediately pointed out that there was dent on the left top side of the refrigerator, i have called the dealer in front of the engineer the dealer started abusing and refused to change the product, even asked me to contact company people that is samsung. After that i have registered complaint on samsung customer care through complaint number [protected] since till date i have been asked to speak to several people including ms. Aswathi nair (Mail id n12. [protected]@partner. Samsung and talked to her on desk phone no.[protected], she had given me the branch head mr. Rajesh number ([protected] and his desk no [protected]) after repeatedly request him to resolve the issue, he has taken months in telling that “he can’t do anything” and then politely telling me that i should contact dealer /agent. Till this date the samsung people in connivance with dealer cheated me by supplying dented second hand product.

Purchased a samsung 2 door refrigerator model specified in subject.. On 16/02/2016. Not at all satisfied with the performance. Bought the refrigerator thinking that samsung being a reputed company the product may be at par or superior to lg brand, but very disappointed.
The refrigerator has stopped cooling twice till date and today also it has stopped cooling. How can a refrigerator having a 10 years warranty conk off like this and if the product is defective the company should replace the refrigerator instead of repairing it again & again.
The serial no. S/n : 0cz94abgb00207a... Contact no. [protected] or [protected]. Jyoti hurkat cewo

I purchace new a9pro 32500 rs its new and working fine[protected] its got software ishu they solve sofware ishu but open my new whole mobile they will fix it pro per in last 30 day they dont have proper matrial for fix it, now want refund my whole money no one help totally denide what i to do i want my money back money my job sheet no [protected] mobile no [protected] plz take back your mobile or provide me refund i want buy new mobile only

Hi, sarita here I''ve been visited your service centre for twice any my finger print sensor but im not happy with ur service they not ready to take my handset for repair and jst giving me excuses upon excuse, so unexpected service from u guys and while selling the handset ur sale executive was like everything Will get done at the right first time and after buying no response from u guys ? Kindly consider and take this matter as serious.

I have raised a request to dismantle my ac and the gas has been leaked. I had the worst customer support experience and they are not ready to claim their mistake. Have tried reaching out to the service center and customer support to lodge a complaint and they are playing the blame game. This is the last brand i would prefer going forward. Never ever buy a samsung product.

Hello,
On 23rd of march i gave my phone (samsung a5 2016) in your bellary service centre (ns mobile point, samsung service centre, bellary, karnataka, 583101). the bill no is [protected]. i gave the full adavance amount for the relacement of the broken lcd. the service centre had commited to deliver my phone within 10 days, but till now it is unbdelivered. the other issue is he is saying that my phone is ready but he cant give me a bill of samsung generated online. i suspect, there is seriously some flaw in the process of this particular service centre. I request you to adress the same asap, for which i shall be obliged.

My tv stopped working on[protected] for which i ligged coplaint on line. Comp no is - [protected]. Engiener from nearest service centre checked and told that some spares are required. 8 days has elapsed, but nobody has turned up. Its shameful that such
A big brand is not serious to resove coppaint after 8 days. I think i have to proceed legally and in media. This has made me to rethink why i have opted for samsung

To: samsung customer care 29-apr-2017
7

This is regarding the samsung tablet sm-t3110mkainu bearing s/n: rf2dc10wkkt which was given for service. Due to the negligence of the service center staff, all the important data, documents and extremely important photos which were deleted by your incompetent staff.
It was a fraud from samsung who stole the money. He is a muslim by the name of tasheen ahmed from ghaziabad. He called from a mobile which is[protected]. This is a vodafone service provider number. On the ill fated day, he spoke as hasish mehta.
Just tonight, exactly at 2009 hrs on 29-apr-2017, the same tasheen ahmed / hasish mehta gave a two ring missed call, this time from idea service provider number which is +91 [protected]. I was in a restaurant. I had immediately called him back, but idea provider said his number is busy. There after i had called him three times and i got the same answer from idea provider, i. E. Line is busy. Hence i concluded he is the same fraud. Finally i informed the police and sent him a very strong message, i told him i found out who he is and that if he has the guts / courage, then he should call back and talk to me. He has seen the message but is afraid to call back. This clearly indicates that he is the same fraud. This clearly shows that he is a samsung fraud and keeping track of the complaints i send to samsung. He will not be spared.
How did he get my mobile number which was given only to samsung service center in velachery, chennai? It was certainly given y samsung staff. It is also a bank fraud of which i have lodged a complaint. Most important factor is how did he get my wife’s bank account number.
All the money earned from this source goes for charity, to the missionaries of the poor, kolkota, mother teresa’s home. It is all to feed the poor and the destitute.
Whoever is involved in this will incur a loss of 40 times of the amount which was stole. It will definitely happen to them
Hope and pray to get the money back. This recovered money will sent back to the charity.

Rgds

Mark mathew
Husband of e nirmala mark

Samsung led smart tv purchased on[protected] from srinivasa samsung shoppe, vijayawada-2, a. P, india, description samsung led tv (650666/[protected]/mm[protected]
It is not working from[protected]. Airtel dish service provider informed problem within tv, not net provider.
You early services will be highly appreciated.

Thanks and regards,
I. Seshaphani.

My mobile phone is in warranty network problem. But service center reply to pba liqed damag this phone is out of warranty.. But i m not agar this my phone is liqed damag...
My service cente bill no - [protected]
Model name is sm-j200g
My contect number - [protected]

Complaint lodged saturday dated last week of 26th march 2017. Monday service engineer visited and advised for component check and needy action. He took time to. Complete the action. Meanwhile. We have shifted house and. Informef the same with service engineer to complete the servicing. While anticipating the same guy to attend the complain his representative visited and reported pnb boards must have failed hence he took them along got it repaired and brought back. It's not worked still. They said gas. Problem n filled.. Problem remaine[censored]nsolved. Then the official service engineer visited rechecked and informed being saturday last hour was his visit, this. Monday. I. E. 24th. April 2017 first hours he. Ordered the. Pcb boards and expected to. Receive in 48 - 72hours. 25th again his rep visited took the pub boards from refrigerator. We objected to proceed but having. Your representative advised we let them take. Wednesday as he said we supposed to. Receive components znd our issue is settled. Till date no progress and se says some stories. When i asked order no to do follow up he say it's not official. How this can be entertaine at the prestigious samsung.??? How this unprofessional practices can be entertained? Today 4 times called customer care and complaint lodged but no reference number line frequently disconnected. Pls look into the matter n expedite resolution on high. Priority.
Regards nagamani akkineni

I have purchased one led 42 samsung 4335100 on 8/9/2016 from reliance digital store lucknow vude invoice no. Txn#6 dated 8.9.2016 and it got out of order on 27.04.2017. I have given complaint to call centre [protected]. Your engineer visited on 28.4.2017 and informed that panel needs to be replaced. I want to state that in just 6 month in panel got damage. Than how can i believe that this will last long. Just get the panel replaced immediately and take back this led and refund my full amout so that i can purchase anther brand
Please take immediately action

I purchases a Refrigerator on[protected] from Kohinoor at Kandivali - West, Mumbai - 400 067.
Now on[protected] cooling totally stopped and the same was complained to Samsung Service Centre at Kandivali.
Engineer came, charged around Rs. 575.00 and without giving report, told that the fridge can't be repaired and the company will pay the depreciated amount and I have to return the fridge, without talking of Replacement or Repair.
I called Mr. Pratik on [protected]. He confirmed that He is Area Manager from Samsung and talked very rudely that I am not the first customer having complaint. Either I have to accept Depreciated Value of the Refrigerator or I should do whatever I can. When I asked him what is the fault with my Fridge, he told very calmly that Service Engineer has not reported that and he is unaware of fault but this is the best solution.
While I purchased, it was told that this fridge carries 5 year Guarantee and when time of Repairs or Replacement came, they directly talk like "You have used the Fridge, Now take whatever payment we give you, as we are not in mood of tell you what is the problem."

I had contacted the customer support on the 22nd as my air conditioner wasn't working. They mentioned that someone will come the day after i.e. 23rd, however, no one showed up. Upon checking with the customer support team, they said that there was a "Pin Code" error and they lodged the complaint again, again confirming that someone will visit on the 24th of march. And still, no one was there to fix the air conditioner, called up again and they mentioned the same thing "Pin Code" error. They again lodged the case, promising that for sure there will be a technician at my house on the 25th. On the 25th, they mentioned that they cannot come today, but will be there on the 26th and will call before they come. On 26th of March, I got a call from the support line, saying that they cannot come today and will come tomorrow. I had to tell them that "I will file a complaint if nobody showed up today" and to my surprise, they did send someone that day. The guy who came was "Sanjeev" who inspected the Ac and assured that my AC required a gas refill and that he can have someone come and take a look at it on the 27th. No one came on the 27th, called up support they said they have ran out of Gas and that someone will come on the 28th. Today is 28th, I called up support at 04:[protected] I was told that the technician will be there within an hour. No one came till 05:15, called up again, was transferred to "Pradeep" who said was the supervisor. He also assured that there will be a technician by 06:30. I repeatedly told them, that I will have to file a complaint about they don't fix my AC. Seems like Samsung doesn't care about their costumers.

I went to service center on Monday and they took my device for observation. They have not revert back to me after that. Today, afternoon I called them and the person said that it is working fine. My actual issue is that rotating bezel is little hard compare to normal. The person judged that it is fine based on his feeling. They do not have any idea how to diagnose hardness of rotating bezel. He said he has previously seen gear s2 device and on that basis he feels it is working fine. This is the way samsung diagnose the issue ? based on feelings ? They even do not have any gear device to compare rotating bezel.

I am really disappointed from samsung, this clearly means that I have to live with faulty device. I have wasted my hard earned money on this watch. I am apple mobile user and I have selected Samsung watch over apple watch I am now regret for my decision for selecting samsung over apple.

Samsung has lost my trust. Will never buy any Samsung product in future.

I have also contacted CEO Desk of Samsung India for the same. If my issue is not going to resolve I will bring b2x and samsung both to consumer court.

My Job Sheet Number: [protected]

Service Center Details:
B2X Service Solutions India Pvt Ltd
Earth Arise Near Hyundai Showroom, Vejalpur, S.G. Highway, 380015
Phone:[protected]