Samsung India Complaints & Reviews

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Transaction ID: 45661_220811:65
Merchant: BHAVIK HARESHBHAI LIMBANI
Amount Paid: 1199.00
Order Date:[protected]:48:33
Customer Phone Number: [protected]

For any information pertaining to the status of your order, please contact BHAVIK HARESHBHAI LIMBANI
have not recived any correspondence nor the material till date

I ordered mobile from Samsung online website on 28 july and delivery was estimated on 1 Aug . So I wait for long time and call customer support of samsung 3 4 time every time they were saying your product will be delivered in next 1-2 days but it did not delivered . So I cancelled my order on 12 aug and ask for refund. After one day later I received msg from courier company that product has deliverd on 13 Aug. But it was not deliverd. So I again called to samsung and told them everything. All the time they only listen my concern as always ask me for waiting for 1 2 days to get refund. I also write to bluedart for delivery inquiry but they are unable to trace my order

So I request to help me to get refund of my amount from Samsung online.

Samsung Order id [protected]
Order date 28 july 22
Cancellation date 12 Aug
Bluedart airway bill no. [protected]

I purchaed Samsung M51 phone (Samsung Model number SM-M515F/DSN in year 2020 through Croma.
Based on my good experience with Samsung phones bought before I dint take extended warranty as i was a loyal customer of samsung.
It worked so well until last week 13th august 2022 after the software upgrade i performed as the handset requested and without any action from my side after a day or so its screen started flickering and now its black screen but the phone is on as i'm able to hear the notification sound, alarm etc just the screen is gone dead black.
I inquired with local Samsung service center near my area and they asked me to replace the screen for Rs 7, 000/- which is not accepted by me for the reason that it was not my fault anywhere. I didn't expect this major cost in the first place, for which I am no reason for the cause.

This all started after the software update which happened last week.
This is not customer fault we followed a normal process to upgrade our software and becaue of the upgrade our cell phone is dead that is samsung handset fault which needs to be rectified.
I researched on many sites and consumer forums, I found that many have found the same issue in this specific series.

Please provide me a solution by giving me a replacement for my handset or free repair cost of my handset M51, as it seems to a defective Model designed by Samsung, where the problem occurs over a period of time.
Kindly connect with me on my email id: [protected]@gmail.com

श्रीमान जी मेने मेरा samsung A50S मोबाइल samsung care बालोतरा में ठीक करवाने के लिए दिया था, जिसमे मेरे फ़ोन के बैक कैमरा में प्रॉब्लम आ रही थी, उसको ठीक करने के लिए care में प्रहलाद राम चौधरी के नाम को दिया लेकिन उसने मेरे को 2 दिन तक अपने पास रखा और मेरा फ़ोन ठीक नहीं किया । में बार बार चक्कर लगाने के बाद परेशान हो गया। उसने मेरा फ़ोन ठीक नहीं करके मुझे वापस दे दिया कि आपका फ़ोन ठीक नहीं होगा।
इसलिए श्रीमान जी आपसे निवेदन हैं कि आप इस समस्या का समाधान करवावें।

I had ordered for a samsung mobile phone on the 9 th of August order#[protected] from their website but later cancelled my order. I was told that I would get my refund in 10 working days. I am ok with that.
Later I again ordered for the same samsung mobile phone on 10 th August order#[protected] from the company website. I received the confirmation of my order placed n date of delivery was 14 th August 2022. When i did not receive my shipment on the 14 th, i repeatedly contacted their customer service and finally on the 17 th i was told that my shipment would arrive in 2 days. I was shocked to receive a message from Samsung on the 18 th, that my order has been cancelled. On enquiring I was told that the refund of this order would be done in 10 working days.
My complaint now is that the company has themselves cancelled my order n yet I have to wait for 10 working days for my refund which I feel is pure cheating and unacceptable.
I have even mailed them on their official site that this is unacceptable and If need be, i will approach the consumer court against the company.
Thank u

Hello Sir/Ma'am,

My name is Sharanya
We are getting 4C error in samsung washing machine. Can you please send me the service agent for repair,
Its almost 1 week we are not getting any response from your side please resond ASAP
CONTACT NUMBER- [protected]
Registered Name - Nagesh U P

I received samsung galaxy m53 5g phone from samsung.com but I am not satisfied with the phone and quality of phone so contacted helpline and they suggested to contact nearest service center and I
contacted mehsana (384002) service center but the response of the service center is very bad experience to me

they have no value for customer and not even responding properly to the customer. This seems they are laughing on our cheat.

Bharat Darji was the person we contacted.
If service center is not helping customer or not guiding properly then why it exists that we can't understand.

Now to whom I should contact I can't understand. Please guide.

When i went to samsung service center to fix broken display of my smartphone they have exchanged my smartphone camera with a bad camera.. When i complaint regarding this they are misbehaving me..

I had baught a brand new samsung galaxy A13 on 10th of august but after only 10 minutes of purchase when i open the device its on very low charging so i had to put it on charge but while the device is charging the device starts heating more than the normal samsung phone and also started smelling like something is burning and i had to put it off from the charging and as its a new device and it is having problem from the very first day of purchase so i don't want that my device gets repaired so i want samsung to approve my return and allow me to buy a new phone as the complaint is already in consumer forum against it so i don't want it to be more hectic for samsung n all
So please contact me and approve my return as soon as possible because i am a college student and i had to get the new phone as soon as possible
I hope u get my problem and understand my concern

Riyaz
[protected]
Contact me on this number

Hi there I got massage from samsung 2 month ago saying I win the big prize thin I did call the samsung head office to make sure they saying I do win it 😀 $900000
Can you please help me to get my prize
[protected]@hotmail.com
Thanks 🌹

I bought a galaxy a50s, but after some day uses it restart automatically, in 2 3 months, it completely dead, i get it to a service center and they told me to change the motherboard of cost 11k. this is not fair @samsung, it is like a cheating with customer, company should take action on this and replace all of motherboard of customer who have problem without any cost .
CONTACT DETAIL
name:-piyush yadav
email:[protected]@gmail.com
mo:-[protected]

I had purchased a Samsung refrigerator( order ID : [protected] ) through Samsung Online shop on 07.04.2022 and the payment was made through my ICICI Debit card EMI. However, Since the product delivered was defective, I had returned the item back to Samsung on 09 May 2022. I received an email from Samsung stating they had initiated the refund on May 10 2022 and it will take 7 to 10 business days to reflect on my account. However, The refund...

Hello Sir,
About 1.7 year Ago I'll Buy a Samsung Galaxy M31s Mobile And suddenly One My Phone Just Outomatic Restarting And It's Freezing On Samsung Logo. So I'll Go to Samsung Care Far From My Home 44km And Than The Care Guys Told Me That It Has Motherboard Issue And It's Needs To Be Replaced. Then I'll Check It On Internet And Then I See That In M Series, there are Lots Of Case Like Me And It's Starts From A Major Update of Software.
So indirectly Samsung Company Do Fraud To People.
PLEASE REPLACE MY PHONE'S MOTHERBOARD FOR FREE BECAUSE IT'S NOT MINE FAULT.

My mobile phone of Samsung brand model name Flip3 got worn out cracks with in one month of display change. And after shown to service centre they said its due to pressure, how come a display crack from folding area with pressure and they said it’s physically damage so they can’t take the product in warranty.
Display and battery was changed after 6month due to mobile phone got dead while working with nothing and due to under warranty they changed my display and battery but after one month of display replacement my display got cracked from folding area.
After complaining on CEO portal of Samsung got response and they ask to submit my device on 7th Aug 2022 since then no update and no reminder response from samsung side.
Last contact was on 14th Aug 2022 from new customer executive that they will contact on 16th Aug but I called on samsung customer care but no response from them now. Today is 17th Aug 2022ю

My display is not working after the software update.
i had a talk with Samsung customer service. i ask them my phone is not in warranty they said we will give one time screen replacement. after that i visited Samsung care, and after 5 days i called them for the status. Now they are saying your phone having some damages, but the damages are too old and screen having zero damage.
i repaired my phone 6 months ago, you can check history.
i invested cash 50, 000 inr for the phone and i want screen replacement or give me my money back.

I have purchased Samsung Galaxy M31s in Nov 2020. Little did I know it would turn into a disaster and Samsung as a company would loose my trust on it.
Recently I started facing automatic restart issue like many other users and visited customer care hoping some help. From the Engineer at customer care center, I learnt that the issue is with the power IC and he said since they are not authorized to replace the power IC, they will have...

Within a year of purchasing the oven it stopped working. Date of purchase 18th August 2021.i complained on 11 August 2022.tecnician visited the same day and said some parts have to be ordered . Hee wanted the visiting fees, but I reminded him that the oven is still under the guarantee period. He didn't turn up after that day. I spoke to customer care and i get the same reply daily saying that your complaint is on high priority. To this day no one has turned up

I have bought Samsung galaxy M31s in 17/Nov/2020 after that phone is working well and the best after in the month of October 2021 I have found the restarting issue. then I visited the customer service they have replaced the motherboard.
Now after the Jun update I facing the same issue with freezing the phone and restarting again and again
I went to customer service they said the motherboard is dameged and you have to 8to9k rupees.
Please help me Samsung I trusted in this brand for many years but now a days the lots of people not believe in Samsung brand
Please help ( I am a student and am not having such money )

I am complaining for my freeze, my freeze compressor is bad since last 20 days and despite complaining to samsung custmor no and local samsung service center no one have to come to install compressor and engneer also visit and he told my compressor not worked so installed new one and he inform service centre for new compressor and compressor is in warranty period, i I have become very upset, give some instruction from samsung service so that it can be installed soon.

Unable to get solution on the Samsung hd 4k led tv issue even after 2 months under warranty period.
Even after writing mail to CEO office India still saying excuses for last 2 weeks. Loosing trust on Samsung
Job sheet numbers:
[protected], [protected]
Also poor customer support for CEO desk also . The person email id is : arun.[protected]@partner.samsung.com
My Phone: +91-[protected]