Samsung India Complaints & Reviews

MEI NO [protected]
Purchased phone from Telephone Shopee Pune Address is Sadashiv Peth Pune 411030
Pan No AAEFT4474H ON 7TH August 2022

While purchasing shopkeeper not informed about battery charging Time

Its taking almost more than 3 hrs for charging

I immediately approached Telephone Shoppe regarding same as they have not informed me the same
How can we wait 3 hrs for battery charge, I need refund from the same as there is no communication from the shop

Fridge Glass shelf is broken. Today during the cleaning the glass shelf suddenly broken into small pieces.

Requested you to kindly check and replace with better quality product.

My Samsung M31 8GB RAM 128GB ROM, was working great up until recent August. I updated my phone's software and after that my phone started facing this issue of constant on and off cycle automatically.
It is really tiresome and saddening as we spend a lot of time and hard earned money on shortlisting and buying a new phone, with great reputation in Market as of Samsung, thinking we will be free from any worries and tension regarding our phone for atleast a good period of time, but then this issue occurs.. and it has not been 1.5 years yet from the date of purchase..
Kindly help me with this issue.. as it is because of a software update I'm facing this issue.. i would really hope that this problem will get fixed without costing me any charges as the damage was from the company's side because of the faulty software update that caused this problem..

I have purchased Samsung M31s 2 years ago with a hope that, Samsung is good brand and trusted company. I got very big disappointment from a company like Samsung. The device keeps freezing and restarting after every 5-10 minutes. This all started after last software update provided by Samsung.

I went to service center. Service center people told motherboard damaged due to installing updates (Which are provided by the Samsung itself) and I need to pay 8500 /- for motherboard replacement.

I will recommend don't buy Samsung mobiles ever in life even if you get in free. It's lot of frustration even after paying more money than other brands.

I request Samsung people don't loot people's hard earned money. If you can't provide stable software updates then don't provide. Middle class people can't afford to change phones every year or pay 8-10K every year to repair the phone which is not damaged by themselves.

I have purchased Samsung F41 mobile in Jan 2021. From May 2022 this phone is not working properly, it automatically restarts.
I have contacted the Samsung service center and they said that it is a motherboard issue and the repair/replacement service is not free of cost.
Many users of this model of mobile are facing the issue.
It is the responsibility of Samsung to replace the mobiles free of cost.

Hello Team,

Order Number [protected].
It was expected to delivered on 27th August as per Samsung shop confirmation, But package is not traceable and not reached to destination.
Last status shown on 24th August at 1:25AM.
I called many times to Samsung customer care but yet to get updates on product and it's delivery.
Not sure how to proceed on this.

Kindly help me out ASAP.

Regards,

I bought samsung M51 in 2020 and recently since last 7 days suddenly phone is facing flickering issues. the screen has turned pale yellow and at night it turns green. I am unable to use my phone or view anything cus of these ugly colors on the screen. I have checked every settings and had factory reset my phone but the issue persists. I contacted customer service centre and they said its a damaged display but I came across youtube and twitter...

After 15-18 months of my Samsung phone uses, I started facing hanging and restarting issue. When I visited nearest service center in Pune, I came to know this is mother board issue and its very common with M series phone where after year o[censored]se most of the phone has mother board issue. I did some internet search and found this was really a big issue with this series, where customer starts struggling after an year. Even this came in one of the article's in Time of India. Samsung is a well known brand and customer have faith on their brand value. If this is an issue with most of the phone in this series it's clearly a manufacturing defect and brand should replace mother board free of cost. Same thing I discussed with samsung care executive on call on 25th July 2022 and they told me to submit phone in service center and my board will get replaced, but there should not be any physical damage with phone. I did what they told me to do, I submitted my phone on 26th. Very next day I got confirmation that my phone has been repaired and amount payable is 0. But when I went to collect my phone I came to know, status was updated just to close my case, the phone has not been repaired and I have to pay 7500 for mother board. I was shocked. I escalated the issue on Samsung CEO portal, and now they are offering me 25% discount on repair and asking me to pay 5500. My question is, if my phone was not repaired they why did status came as "Repaired" and got an "SMS" for 0 payable amount.

No one is responding on email now and my phone is in service centre. I dont understand which kind of practice of this. I want my phone to be repaired free of cost since this is a manufacturing defect also, there was a communication from them that my phone was repaired.

19 month old Samsung M31s smartphone stopped working suddenly giving constant screen freezes and restarts. Tried factory reset and issue is still same. I saw most of the M31s user is facing the same issue after 10-15months o[censored]se. This is clearly a manufacturing defect and needs to be rectified by Samsung. visited service center but they said most of the m series phone is facing the same issue and had to get the motherboard replaced. It may cost around Rs7000. This is the manufacturing defect which we can't bear.
you should take action on this.

this problem is a manufacturing defect and you have to give free service for this problem. Most of the person are not complaining this problem because they don't know how to write a complain and they are paying the expenditure of the motherboard. they have no option.

please give us a quick resolution.

Pre booked Flip4 on 17th August and as per delivery schedule I am supposed to get Watch and duo charger which are under offer on 22nd August and main product of phone on 27th August. But till now no signs of dispatch of all the three product. Called customer care number of times but they were unable to provide proper explanation for delay or information on when I will get them.

Very bad company
service centre employess not listen my comlaint even my moblie in warrenty
i suggest not buy samsung product
espacially mobiles

I like to keep my phone S9 plus updated, so everyday I update the phone may it be apps or software.
On 20 August 2022 when I updated my phone and I left it unused, so around 23 August I observed a pink line on the screen so as all would do I went to the internet for help and solutions, and I stumbled upon tweets and articles about the pink line gate by Samsung India after a software update.
So I messaged some of the guys for their feedback, and they informed me saying that the service center will ask you to replace the screen for around 17k odd.

I have been so careful with my phone and Samsung does this to its customers. It is such a shame and disgust to the society to extract money for Samsung loyal customer. Keep in mind I used to own every S series till the S9 plus and had found the perfect phone with Samsung.
But now disgusted with the type of service and ideology of Samsung trying to extort money in such a cheap stunt specially for out of warranty customers.

I purchased a refrigerator of Samsung Product - RS21HSTWA1/XTL on 21.10.2014 which was having warranty on compressor for 10 years. That recently the product stopped functioning as it stopped colling therefore there was issue with the compressor as the same was not cooling, I raised a complaint on customer care number of Samsung, thereafter, a engineer came and after inspection he said that the compressor is not cooling. That the compressor may not be colling because it may not have the gas in it and there is leakage, so to check the leakage nitrogen gas is to be filled in it to search for the leakage. The same was done and it was informed by the engineer that there is internal leakage and the product now is unrepairable, so I will be getting call from the service head team. That i received the call and it was informed that the product in question unrepairable therefore they cannot help, when such response was agitated/objected by way of mail and telephonic conversation, thereafter, it was offered that the Samsung will provide the coupon of 20, 000/- at the depreciated rate, to purchase another product as per the deprecated policy. That when it was objected that how it can be made binding to purchase another product of Samsung only and how can a meager amount of 20, 000/- on the basis o[censored]ndisclosed deprecated policy be awarded. Then the Samsung agreed to pay the deprecated amount through demand draft but the amount was kept as it is that is 20, 000/- and a canceled cheque was asked for processing the refund. That the response was given through mail and it was said that the amount of 20, 000/- is less and as per the depreciation done by the open market valuer the same was 42, 000/- as the product was of 80, 000/-, and it was also said in reply that the demand draft of 20, 000/- be credited in my account however the same is under protest to claim the actual depreciated amount as per the market valuer and not as per the undisclosed depreciation policy, but no response whatso ever was given by the Samsung to the mails of the consumer. That the Samsung is harassing the consumer by not redressing the grievances and sitting tight over the matter, so kindly consider the request of mine who is a consumer to get the refund of 42, 000/0 depreciated value of Samsung Product - RS21HSTWA1/XTL at the earliest.

My warranty will get over next month still no response from samsung .
Kindly let me know what Samsung is doing regarding this issue.
Please please let me know.
Also please let me know what the CEO office is for?
Is this place is to make the issue worse?
Atleast someone please respond .
w
What I need to do with this faulty tv.
Do i need to burn it?

I need proper explanation why Samsung doing with this issue.?

I have ordered Galaxy M33 & Travel Adapter from Samsung.com website. The order automatically canceled after 3 days from Samsung end & order was expected to be delivered in 4 days from order date. Whatever would be the reason, but since approx 2 months elapsed they haven't refunded me the cost of order. Only they have refunded for adapter & partial amount of smartphone. Follow ups are done on daily/ alternate basis but they are not clarifying by what date they will process the remaining refund amount which is ₹12770/-. Waiting for refund since July first week till date (July 5th).

Gmail PARMOD JAIN
RE: Request to Replace Fridge (Model No. RT56K6378SL)
2 messages
Service Head India Mon, Aug 22, 2022 at 3:23 PM
Reply-To: servicehead.[protected]@samsung.com
To: [protected]@gmail.com

Do you have a question
or need support?
Go Samsung Support
Counselor answer

Dear Mr. Jain,

Greetings from Samsung!

We have acknowledged your concern and apologize for the inconvenience caused to you.

To opt for an engineer visit at your place please provide the following details, so that issue of your
Samsung product can be rectified:
1-Product Invoice/Bill
2-Your Primary and Alternate Contact Number
3-Your complete address with area pin code
4-Product Model/serial number .

Your reference number is: [protected].

Warm Regards,
Asvini Kumari
Manager - Customer Experience
Samsung India Electronics Pvt. Ltd.

Disclaimer: All materials on this site are protected by copyright and intellectual property laws and are the property of Samsung India Electronics Pvt. Ltd. unless stated otherwise; you may access and download the materials located on www.samsung.com/in only for personal, non-commercial use

Your question

Dear Team
Greetings !
This email is in reference to our Samsung Refrigerator Model No. RT56K6378SL. I would like to share with you that the above -model of Refrigerator was purchased by me from Naveen Electronics Private Limited - Model Town, Delhi via their Invoice No. 2022-23/03681 dated 14th Aug 2022 (Copy Attached).

Four your kind reference & to keep company image up in the market, i would like to inform you that the delivered Refrigerator is not working from 1st days of delivery. I have raised the concern with your distributor too but no positive action has been taken by them as of now.
I have paid approx Rs. 60000/- for your product and i believe this is not a small amount to buy any product from your company. If I am suffering for the service at the initial stage then I can imagine too what is going to happen in future towards the service of your product.

I have complained to your above distributor many times but I don't know why he is unable to provide proper resolution.

I hereby request you to please intervene in this matter and instruct your distributor to deliver fresh product of the same model number then ask him to pick up the Refrigerator which is not cooling and working properly.

I shall be highly obliged for your kind cooperation & earliest positive response in this matter.

Regards
Shashi Jain
[protected] / [protected]

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Privacy | Legal
Copyright[protected] SAMSUNG All rights reserved.

PARMOD JAIN Tue, Aug 23, 2022 at 6:18 PM
To: servicehead.[protected]@samsung.com

Dear Sir,
First of all thanks a lot for your quick response. Please find below required information for your further action :-

1-Product Invoice/Bill (Copy Enclosed)
2-Your Primary and Alternate Contact Number - [protected] / [protected]
3-Your complete address with area pin code :- A32, Sector -23, Noida, Uttar Pradesh -201301
4-Product Model/serial number . (Model No. RT56K6378SL/TL, S. No.0D154DBNC01008R)

Your reference number is: [protected].

Request you to please get it replaced with the new working product as early as possible.

I shall be highly obliged for your kind cooperation in this matter.

Regards

Shashi Jain

[Quoted text hidden]

2 attachments
fridge Bill.jpg
222K
Fridge Serial Number.jpg
81K

I have purchased accidental damage and liquid damage plan from Samsung care Rohini, Delhi on 20 th may 2022 by invoice no. SWECA[protected] AND also provided GST certificate. This was purchased in the month of May 2022 and till date have not received GST credit.
On calling the centre no one is giving proper answer on this and just providing another number.
I want the GST credit ASAP as later on cannot be claimed.

Nischal [protected]

Samsung — Samsung F41 Samsung logo screen

COIMBATORE
AUGUST 2022
I have purchased the Samsung F41 mobile on DECEMBER, 2020.

Recently the phone got turned off and got struck at Samsung logo screen I took the mobile to service center they informed that there was motherboard issue and needs replacement which costs almost 7500 rupees.
Many people of various models of Samsung have been this facing this issue after a software update pushed by Samsung.
They have been raising their issues in Twitter.
Company hasn't even accepted this issue.
Due to a faulty processor and a bug filled update, the phones are to be repaired.
Why should a consumer pay almost half of the cost price to repair price in 1 year due an issue from company end.
Please accept that issue and atleast make arrangements for the phones to repaired free of cost.WE HOPE THE SAMSUNG COMPANY GIVES PERFECT SOLTION FOR THIS ISSUE...

Hello all,
I purchased a Samsung Galaxy M31s phone on 1st August 2021 and at that time it costed around 20k . After a recent OS update (security patch update), my phone started freezing and auto-restarting every few minutes. It finally switched off with only logo visible which is not even letting the device to get into bootloader and it happened around 8th august just 1 week after my warranty went out .I went to a nearby Samsung service center (Samsung Mobile Care Sector 5 MDC Panchkula) and they told me it may be software problem and it would cost 200rs to change it. I paid for the software but they told me then next day that the motherboard of phone is faulty and it would cost around 9k to replace it.
I searched over the internet and there were over, at least, 700-800 people with the exact same complaint in the internet and Consumer Complaints forum regrading their phones (all Samsung M-series phones). The update caused the motherboard to fail. I have multiple samsung phones in my home. I have F62, M51 and this m31s and i am really shocked to see a phone's motherboard going down which even was just used for calling and normal messages. I have never faced motherboard issue with any brand. I contacted Samsung but no help was provided to me . I am very much disappointed with the brand and quality of the product and have to rethink before buying any product.
Please, have a look at the disaster the updates have caused and kindly provide a free motherboard replacement or refund the amount. Being a student and having purchased such good amount phone we at least expected it to last 2 years, it really is sad to see this type of service of one of the top brand.

I would like to bring to all of the concerns, that I have purchased one Samsung Frame TV details mentioned below from M/S Bajaj Electronics, ASR Nagar, Hyderabad on 12th June 2022. However the product got delivered to me on 7th July 2022 and the installation was done on 11th Aug 2022.During installation, the TV was opened by the Samsung technician and connected to the Power supply, but there were some issue with the sound of the TV and the technician left without any further plan of action with verbal comment to contact Dealer.
The point to be noted here is that, the technician from Samsung didn't provide any service reference number or the service report for the work he did and the further plan of action.After 3 days another service technician came with some Cable to replace to fix the issue which eventually failed to resolve the issue and he left again without any service reports to me for the future plan of action.
Upon contacting the dealer I was advised to raise the complain through the Toll free number.Upon contacting Samsung Customer care toll free number[protected], I got to know my installation ID and thereafter complained about the installation failure of the TV and requested the replacement as there is some manufacturing defect
Since then I am following up with Samsung Customer support toll free number and literally frustrated as noone is taking any action.
As the TV installation failed due to manufacturing defect the company should replace the same with new one.
Samsung India support is really pathetic and they should serve with notice to resolve customer issue and even compensate for the loss in time