Samsung India Complaints & Reviews

Made a purchase of a phone on samsung shop India website more than 2 months ago. The order was cancelled from my end within a day of placing the order and the phone was returned to origin exactly 3 days later. I have since then been trying to get assistance from samsung shop support for my refund but to no avail. I have been told that the case is being escalated and looked into by their relevant team and that I would recieve an update with 24 hours. Everyday since I have been recieving the same standard response toy queries, with no further resolution or explanation of delay provided. It's been 1.5 months since the timeline that the support team had informed me for the refund and noone from samsung has been in touch to resolve the issue. I have reached out them via mail, phone and have written to their grievance team but have been only able to get the same, standard and likely automated response. The refund policy on their website quotes a timeline on 7 -10 days post recieveing a cancellation request.

My mobile phone(SM51) which is 1+yrs old suddenly have a charging issue. My mobile not getting charged. I make it to show room and the staff said. We ll provide service..if not it must be a spare replacement. I gave my mobile and i got the phn which is fixed with charging issue but the back panel isn't glued and they asking for payment to glueing and the pin(connector of the strap) inside the mobile is broken. Which is causing a display issue. I enquired abt that and they didn't giving proper replay. I am from perambalur and this just happened in perambalur showroom.

I have been facing issues with my battery for 2-3 months due to low battery backup and panel tapping issues hence visited multiple times at Samsung authorized service centre for battery replacement but it was not available after I ordered and told me to wait for 2 months to reorder again for restocking by any chance during that period and then I again placed order within 2-3 months and this time I got battery available but during changing my battery a sensor which avail air command feature damaged by service center as it was working till date and not given me info prior nor mentioned on job sheet after weeks following up company refused to repair saying it was already damaged and making the wrong statement and didn't find any right clue. My mobile is completely damaged free and has no scratches then how it got damaged and again they said tapping was damaged and in their finding glue was there but if this the case why they didn't inform me when they took the phone for repair and not mentioned on job sheet and the part which they are saying damaged by glue is not exposed to the outer body it's under the body where glue cant damage. When I suggest replacing the mid panel or sensor they said me to change the complete screen as they are not trained to handle or change such a thing then how they want me to change the screen costing over 17k for such a small part even though I didn't make any mistake. Completely illogical.

I have been facing issues with my battery for 2-3 months due to low battery backup and panel tapping issues hence visited multiple times at Samsung authorized service centre for battery replacement but it was not available after I ordered and told me to wait for 2 months to reorder again for restocking by any chance during that period and then I again placed order within 2-3 months and this time I got battery available but during changing my battery a sensor which avail air command feature damaged by service center as it was working till date and not given me info prior nor mentioned on job sheet after weeks following up company refused to repair saying it was already damaged and making the wrong statement and didn't find any right clue. My mobile is completely damaged free and has no scratches then how it got damaged and again they said tapping was damaged and in their finding glue was there but if this the case why they didn't inform me when they took the phone for repair and not mentioned on job sheet and the part which they are saying damaged by glue is not exposed to the outer body it's under the body where glue cant damage. When I suggest replacing the mid panel or sensor they said me to change the complete screen as they are not trained to handle or change such a thing then how they want me to change the screen costing over 17k for such a small part even though I didn't make any mistake. Completely illogical.

I NEED MY MOBILE REPAIRED FREE OF COST.

I have been using my samsung m31s mobile for past 2 years and i have faced many software bugs. A week before my phone had random ringtone playing all of sudden so i called remote support and complained about it. They made some changes and but after then my mobile gets restated again and again .
I complained to the offline service center too but they responded saying most of the m series phones gets these issue .Such a shame on Samsung India, it is clearly visible it a problem on the company's side but they are not recalling their products or not even providing service for it without charging fees.It costs about 8500 Indian rupees to change motherboard which is their
worst product quailty.

I had ordered Samsung TV from Samsungshop.com order no : [protected]
on 25 Oct got the TV on 28th. Samsung installation guy came and the TV was broken he requested a return and took the paperwork.
Its 22nd Nov and Samsung has not picked up the device and they are not refunding my money either.

I had purchased the TV on EMI cause I could not pay in full but post the return acceptance Samsung Cancelled the EMI but the Credit card company charged me full amount of 38k

Not the Credit card bank is asking me to pay the money and Samsung is not refunding the amount stating they will refund once they pickup the device. They are not picking up the device either or refunding my money.

Samsung has caused me mental harassment. I have Called samsung multiple times escalated to head of service and even written to the CEO desk multiple times but they are not taking any action.

This is Aditi Chakraborty and I'm here for my order no. [protected]. I placed an order for Samsung Galaxy f23 on 26th June 2022 and chose the payment method as Payment on Delivery. I received the delivery on 1st july around 11:38:22 am and the delhivery partner mentioned it is prepaid. So, I contacted with Samsung Customer service and they asked me to make the payment by scanning the qr code given in the invoice. I made the payment through gpay at 1:24 pm on[protected] by scanning the qr code but since then I'm receiving mails from samsung shop that my payment is due and they shall take legal action against me for clearing the payment which I've already paid.
So kindly look into this matter. Even the samsung customer service is not providing any help which has turned out to be harassing for me.

I have Samsung M31s mobile it has auto restart, lagging and hang issue. Service center is asking to change motherboard of mobile. This issue is been faced by 1000's o[censored]ser who are using m31s. It means it is serious issue by company side. Why should we change motherboard which cost around 8-10k ? My phone doesn't have any physical damaged, No water damaged, Not a single scratch, I am using original charger then why?
Why 1000's o[censored]sers facing same issue?

Need resolution for this from company end.

My house caught fire due to fridge and I also made a burning complaint in Samsung but the company closed the complaint only after seeing the photo without visiting, please investigate impartially and solve it

My name is Dhanalakshmi from Thuraiyur and I bought a new mobile Samsung galaxy A33 5G(6GB & 128GB) mobile on 12/09/2022 at thuraiyur SATHYA Agenicies Pvt Ltd.After 2 months later mobile was suddenly which is not working and I went the store regarding this complaint.They had asked to go to Samsung service center and I given the my mobile to them but after one week, they are not responding properly.I am kindly requesting you to provide a Replacement of new mobile.

Order placed: 28 September 2022
Received damaged and initiated return immidiately.
Pick up time line was 5-7 days. They picked up after 17 days.
Return confirmation received on Oct 18th 2022. Refund supposed to be in my account in 7-10 business days.
After contacting them multiple times and loosing all my patience I am here.

Every time I talk to them, every incompetent reps gives just one answer, "Sorry for the trouble caused, we will forward this to the higher ups and they will contact you" but nobody has ever reached out to me. Samsung is clearly trying to eat my money. Once in a while they will reply if they are in a mood.

My washing machine which is having warranty for upto may 15th 2023, and i have given complaint about washing machine it's not working from more than 45 days and i have lodged complaint on September last week and service engineer came and he did some repair cost me 2800 rupees fully and again it didn't work again he came and he checked and he took 1000 rupees from me after wards I have came to know that it's under warranty it should be done free but i did not get my amount and washing machine also not repaired because of the negligence from there service I have lost one and half month of my warranty, kindly compensate the amount and take appropriate action on the company

Dear Sir/Madam

My name is Vishvas Jangid.

I`ve bought Samsung Galaxy F23 (6GB RAM) Aqua Blue from https://www.samsung.com/in/ on 15th October, 2022 and cancelled the order on 17th October, 2022. It is a prepaid order. The order ID is #[protected] and amount is INR 14398.00. They refunded partially only INR 399.00 on 19th October, 2022, and remaining amount is INR 13999.00. Today is 13th November, 2022 but I still haven`t got my refund back of INR 13999.00. I mailed to customer care and even called on toll free. My is ticket ID is #77960845 They said they will return it in 5-7 days but still no refund I am a middle class person who lives on the edge of the bread. I ordered a product costing Rs.14398/- first time in my life and this is the experience from top known company. I want my refund back. It`s a hard earned money.

I have attached some files also.

Order ID #[protected]
Remaining amount is INR 13999.00

Thank you very much
Vishvas Jangid

I bought this 5 nov 2021, since then i am facing white patches/clouding in display that is too much to be ignored but service center is denying that is even a issue.
No satisfactory response from them

There are too much clouding in tv panel to be ignored, samsung is denying that it is even a issue

Dear Sir/Madam

My name is Vishvas Jangid.

I`ve bought Samsung Galaxy F23 (6GB RAM) Aqua Blue from https://www.samsung.com/in/ on 15th October, 2022 and cancelled the order on 17th October, 2022. It is prepaid order and The order ID is #[protected] and amount is INR 14398.00. They refunded partially only INR 399.00 on 19th October, 2022, and remaining amount is INR 13999.00. Today is 13th November, 2022 but I still haven`t got my refund back of INR 13999.00. I mailed to customer care and even called on toll free. My is ticket ID is #77960845 They said they will return it in 5-7 days but still no refund I am a middle class person who lives on the edge of the bread. I ordered a product costing Rs.14398/- first time in my life and this is the experience from top known company. I want my refund back. It`s a hard earned money.

I have attached some files also.

Order ID #[protected]
Remaining amount is INR 13999.00

Thank you very much
Vishvas Jangid

Last week suddenly Green line on my samsung s20 plus, service center is saying it will 15k ruppes for the screen replacement. But my mobile is in pakka condition not even small dent yet how come display will become like this?

मेने 7 अक्टूम्बर को एक वासिंग मशीन आर्डर किया जो मुझे एस्टीमेट डिलवरी तारीख 13 ऑक्टबर को मेरे दरवाजे पर पहुँचना था। उस तारीख के जाने पर मैने सैमसंग इंडिया के साथ कही बार इस के बारे में सहयोग करने की बात की उन्होंने कही वादे किए की आपका सामान कल आएगा पक्का आएगा । उस समय मेरा आर्डर delhivery नाम की लोगिस्टिक कंपनी को आर्डर करना था जिसने मेरे आर्डर को एक हब से दूसरे हब तक गुमाया मेने इसकी रिपोर्ट सैमसंग हेल्पलाइन पैर की तो मुझे कोई सहायता नही मिली और मेरा प्रोडक्ट 3-4 बार आउट ऑफ डिलवरी हुआ पर मुझे संपर्क नही किया गया और कभी कांटेक्ट डिटेल्स नॉट अवैबल कभी एड्रेस डिटेल्स मिस्टेक जबकि मेने सैमसंग को सही डिटेल्स दी थी 20 दिन बाद मेने उसी curier कंपनी के डिलवरी बॉय को देखा तो उससे मेने नंबर लिया और बात की तो उसके बाद मुझे मेरा आर्डर 32 दिन बाद 8 novmber को मिला तो मैने उसको unbox नही किया क्योंकि ब्रोडक्ट इतना गुमाया गया था तो मुझे सके हुआ की कोई टूट फुट होगी तो मैने डेमो इंसटाल की रेकेस्ट की और 9 नवम्बर को इंजीनियर ने unbox किया तो मेरा सक सही निकला मेरी वाशिंग मशीन के आगे की तरफ नीचे से डेंट था तो इंजीनियर ने फोटो लिया सर्विस रिपोर्ट का फोटो मुझे देकर चला गया। तो मैने तुरंत सैमसंग हेल्पलाइन से संपर्क किया तो उन्होने डेमेज पार्ट का फोटो और रिपोर्ट मांगी तो मैने उन्हें मेल करदी उन्होंने उसका जवाब नही दिया। और जब जवाब दिया तो return डालने का बोला मेने अपना बजट नही होते हुवे ऑफर की वजह से महंगा वासिंग मशीन क्रडिट कार्ड ऑफर के साथ ख़रीदा जिसका अमाउंट 33768 था और मुझसे return करने को कहा तो जितना मेने पैसा खर्च किया वो भी मुझे नही मिलेगा GST और फ़ॉर क्लोज़र चार्ज मेरा कटेगा जबकि मेरी कोई गलती नही है प्रोडक्ट का डिले होने की वजह से LOGISTICS पार्टनर ने डैमेज किया जिसका हर्जाना मुझे भरना पड़ेगा मेने डिले के बारे में सुचना भी दी । मुझे वापस ऑडर देने को कहा में अपना लगबग RETRUN करके 2000 का लोस करवाके वापस ख़रीदने जाऊँगा और जाऊँगा तो भीमुझे वो ऑफर अब मिलेगा नहीँ । तो मैने 11 NOVMBER को हेल्पलाइन पैर पार्थना की प्रोडक्ट आपके और आपके LOGISTIC PARTNER के लापरवाही से DELAY और DAMEGE हुआ। तो मुझे रिप्लेस या COMPANSATION की सहायता दी जाये जिससे मेरा भरोसा सैमसंग के साथ बना रहे । इसी उम्मीद से में अपने साथ घटित घटना को साझा कर रहा हु मुझे आशा है मुझे राहत मिलेगी।
Thanks

My Samsung mobile (S20 FE 5G) motherboard failed, just a few days before the warranty is about to expire. But, I delayed the visit to the service center due to the incorrect address mentioned in the Samsung service center locator and I was not aware that the warranty is about to expire.

Now, Samsung is asking me to pay 25k to replace the motherboard. Their field operation team inspected my mobile, but they are not letting me know the reason for the motherboard failure.

I want Samsung to be responsible for manufacturing a poor-quality phone, and for not updating the service center address on their website, and for not updating me the reason for motherboard failure.

I ordered a refrigerator from Samsung India website on[protected]. We received the delivery after few business days then the installation guy came after some days and we found out the product was damaged. We requested replacement or refund for the product. The company sent an engineer to evaluate the product and he created report and sent it to Samsung. After few follow ups they finally send an email that they will reverse pickup and refund will be credited to our original payment method (credit card). On[protected] they send an email confirming that the refrigerator has been picked up and refund is initiated and it should reflect within 7-10 working days. Today its way over 10 working days and we haven't received any refund or further communication from the company.