Samsung India Complaints & Reviews

My Samsung M30s gone Black screen after the recent update last month. Request the Forum to take a strong action against Samsung India. Similar cases are more. I believe that to sell their upcoming mobiles, they are killing the old mobiles in the name o[censored]pdate

Dear Sirs

Everyone who has purchased Samsung M31 Series phone are facing booting issues of Faulty Motherboard, i wrote to samsung but there was no response, Lot of complaints are also in the internet, Why Samsung is not answering for the cheaper phones sold at a higher cost.

Why can't Samsung call back all M Series phones and give a free replacement or return the money to the persons who had purchased the phone.

I am raising this complaint on behalf of purchaser of M Series Mobile phones sold through on line.

Can anybody look into this.

Regards

J VISWANATHAN

[protected] AND[protected].

[protected]@hotmail.com

I purchased Buds2 pro on 16th of August and paid by Net banking. I cancelled the product on same day which is 16 Aug 2022. I called Samsung customer care and they said to wait for 5 days. But it's been 3 weeks no refund received.. I emailed service head customer care.. Tweeted to Samsung India. No resolution provided. It's really bad experience. I just need my refund of 17999

I got replaced my display and while getting it back the touch is not working during charging and the touch sensitivity is very high. When I complain back the manager told me that they don't have any other spare and requested me to use it for one week and that they will replace the display once they got their spares. I waited for around 18 days and the service center manager is keep on postponing and I have to travel for my job. Now it's very hard to use and when I request them to replace it they denied and demanding me that the warranty is over and I have to pay again for the new display.

I am writing with my dissatisfaction with the quality & after sales service of my S20 plus purchase.
I bought thee phone in October 20 and it has developed a screen issue with 2 green lines on my screen rendering it unusable. This is a manufacturing defect which is acknowledged by them n they are providing a 1 time screen replacement for it too. However, they have refused to fix my phone until i pay them 15, 000Rs. This is because they hitting issues my back panel little bet come out. It is a 1.7 yr old phone n i acknowledge the wear and tear and i am happy to live with it but i am not willing to pay 15k for the green lines which isnt my fault. Due to the manufacturing defect i am not even getting any value for a resale.
I wrote to Samsung about it numerous times to their servicehead and CEO team but they kept repeating the company policy to me and provided no compensation or support.
Hoping you can help mee out in getting justice for this buy so i can continue to use the hone i paid for without any unnecessary financial impact.
Modal number SM-G985F/DS
Serial number R58N33GKHBW

I recently updated me s20 pluse after few days of the after the update I got a green line in my screen and hitting issues in my phone and back panel come out without any Damage or fall and this is not my fault sir please help me

I had ordered galaxy watch 5 44mm LTE on 17/08/2022 via Samsung shop app. On the same day I canceled the order because I did not receive the 3000 rupees bank cashback as they were offering. I was told of getting refunded by 7-10 working days. It is more than 20 days, and I still did not receive the refund. Customer executives are clueless and asking me to have patience. They are sending me same mail again and again that it will be refunded in 7-10 working days.

I have ordered Samsung Galaxy flip 4 on 16th of August and cancelled on the same date, till date I haven't received my refund. The company's policy says 7-10 working days but it has been more than that, I haven't received my refund. I paid through credit card and now the bill has been dispatched. So I have to pay for a product that I haven't even purchased In the first place. I need an urgent solution from Samsung India and my refund needs to be processed.

Worst experience of buying Samsung phone not only me but many Samsung f41 users. Company cheap quality motherboard in this phone gets dead after recent updates .
And now as its company internal fault. They are not working to resolve it but asking for rs 8000 to repair.
I think this is their game of earning more and more money by providing cheap parts in handset.
Tried emails to company but not got satifactory results .
Now applying to consumer court for this matter

I have purchased Samsung watch 4 on 10 Aug and cancelled on 11 Aug, when contacted Samsung customer care for refund, they mentioned that I will receive in 7-10 days

26 days, today is 4 Sep 2022, passed no refund yet, when contacted they are saying like i will receive call from their concerned team in 2 hours, but i don't receive any call, also logged ticket National consumer forum but no use.

Samsung ticket Id: 70225352.

I don't know how much mental tension it created on me, i have to pay credit card but unnecessarily.

I don't know how many more days i need to wait.

Advice to all
DO NOT BUY FROM SAMSUNG SHOP APP.

My galaxy M51 's screen suddenly started having problem since last update... Black screen, flickering, green/ash tint are the main issues...I've used more than 9-10 samsung mobile /tablet in last few years...But never faced this type of problem before... This screen issue has become general to every users who have updated the latest software... Pls fix it immediately, we have to shift from Samsung forever...
Dr Maloy Sinha,
Murshidabad, West Bengal

I bought Samsung galaxy m21 phone in july 2020, from 1 month it got freezes and auto restart. I will go in consumer court against Samsung and file a complaint regarding it and cancel their licence from india. Those supports me join me on telegram.
t.me/ Samsungautorestart

When I request Samsung customer care for cd got stucked in my blueray player, they forwarded the request to Atlantic Service Team, Villupuram and after wasted my two days person named thamizhmani from Atlantic Service, Villupuram came without ID card and without any proof handled my system inappropriately and told me they are instructed to do only sales by name of replacement not the service. As we asked more details he simply did something to my player and left. Now my whole player is not working. All my later request to samsung care cancelled by same Atlantic Service, Villupuram by saying customer cancelled the request!! They are just cheating customer for collecting visiting charges and attrocity at its peak. Multiple complaints to samsung didn't help at all.

Dear Samsung,

Bill Number: [protected], [protected]

I am writing this email with utmost disappointment on how i suffered after purchasing your flagship mobile Note 20 Ultra.

So far, I have used 12 mobiles including Apple but had never used Samsung. And i paid for my mistake purchasing your brand mobile.

I was looking for a premium mobile which should have 5X camera, i decided to choose Samsung note 20 ultra as it matched my requirement.

I am going to narrate complete story below in a chronical order;

- 22/10/2021

I visited several mobile showrooms and mobile was not available. Everywhere it was out of stock.
Finally, i got the mobile in Croma, Bannerghatta Branch, Bangalore.
However, the sales executive mentioned it was the last piece and been kept as demo.
Since i wanted "Samsung Note 20 Ultra" expicitly, i asked Croma Sales executive will there be warranty.
Sales executive confirmed, yes, because the warranty will start from the moment customer put in SIM.
They mentioned since it is a kept for Demo purpose, SIM not been inserted. I agreed to buy.
They gave me some discount as well as it was Demo Piece. I purchased mobile on this mentioned date.
You can find the attached invoice.


- 04/06/2022

My mobile fell down and display broke. I visited carepoint, Jayanagar Bangalore. Submitted my mobile for display replacement.
Until display replacement, my mobile vibrator was working fine. After display replacement, Service center technician mentioned that vibrator not working.
He mentioned he replaced it with multiple spares still not working. So will need to replace motherboard. I said mobile under warranty you can replace MB.
Technician responded saying "Your mobile is out of warranty" so Motherboard replacement would be chargeable. I did not have my mobile bill handy.
Since my marriage was on in another 5 days, ie Jun9th, i did not have time to argue with Service center on warranty. I collected mobile and left.

- 05/06/2022

Mobile display went dead next day of replacement. Phone was working, i was getting call, but display remained black. So visited center again.
Technician checked and said display connector was loose. So he fixed it.


- Aug 1st Week 2022

Same black display reoccurred. I visited service center, they asked to submit mobile for observation for 3 days. I did not have backup.
So i requested to just fix temporarily and give me the phone. I mentioned i will take backup and visit again.

- 22/08/2022

I visited carepoint again and submitted mobile to fix two Problems; ; 1) Display frequntly going dead. 2) Motherboard replacement for vibrator not working.
Carepoint denied warranty mentioning that my mobile is out of warranty so motherboard replacement would be chargeable.
I produced original bill to service center manager/Kavitha. But she denied the bill. She mentioned warranty starts from the SIM inserted.
She said Someone from Croma appears to have inserted SIM while the phone was kept for demo purpose. That has led to warranty expiry.
However, Service center manager/Kavitha asked to contact support to have them review the case and send out an expception email to carepoint so they can replace MB.
I submitted the mobile to carepoint and asked to check display problem while i contact support on warranty issues.

- 23/08/2022 to - 27/08/2022

I spent almost 10+ hours with samsung support team ; they escalated to ASM/Sibil.
ASM/Sibil spoke to me and said he would contact Croma dealer on warranty.
After 4 days of constant follow up by me, ASM said, Croma sales person, at the time of purchase, they indicated me that mobile would not come with warranty which is a lie.
Croma has manupulated their statement and ASM did not agree at all to consider my mobile under warranty. He asked me to further contact/escalat to Croma dealer.

SAMSUNG FAILED TO PROVIDE ME SOLUTION ON WARRANTY AT ALL LEVELS. So i decided to 1s pick up the device.
Coming to display issues, carepoint asked me to come and pick up as they did not find any issues during their observation.
I informed them that the display is under 90 days warranty and display going dead is intermittent issue. Which means, the mobile display may not have gone dead during their observation.
I asked what if issue reoccurs, they said motherboard will need to be replaced which is again going to be chargeable.
I said clearly to service center manager/Kavitha that I have paid 22k to display and if display issues persist whatever further rectification should not be chargeable to customer.
But carepoint manager/Kavitha denied and said 90 days warranty is only to display but not for anything else. And in my case, it is indeed Display thats having problem.
I gave enough proof to carepoint that the display going black is very common isue for note 20 ultra and many customers have reported.
But saddest thing is SAMSUNG NEVER admitted it. However, since service center confirmed device is working fine and ok to use, i collected phone and left.

29/08/2022

Again mobile display went dead and am not able to use the mobile. Mobile maing notification sounds, i hear calls, but display not working.
I have recorded a video of it and attached here as evidence. I never experienced this extreme frustration with any other brands.


I have explained everything very VERY clearly here.


I AM CORPORATE PROFESSIONAL, AND I HAD TO LEAVE MY OFFICE WORK SEVERAL TIMES FOR FOLLOWUPS WITH SAMSUNG.

LOOKING FORWARD FOR A QUICK RESOLUTION.

I purchased a Samsung S22 phone from Samsung official online store. The phone got delivered on 26th August, 2022 and from the moment of delivery, the phone had issues like

1. fingerprint sensor not working properly (does not work over screenguard at all)
2. Heating issues - heats in just 20 mins of basic use
3. Bluetooth does not detect many devices
4. Wifi does not detect devices

I registered a complain just a day after purchasing the phone and still Samsung refused to return/replace my phone. They requested I go to the Service center, where they kept my phone for 3 days and then said they observed no issues with the phone - when I showed the issues in front of them.

The phone cost over Rs 70, 000 and this whole deal has been a big headache for me. Samsung's pathetic customer support has just made things worse.

Since Samsung Customer support is not helping, I am hoping writing this might help in helping me get a refund for a defective product that is not even a week old.

With reference to the above subject, I have purchased a mobile with a charger Samsung online website on 29.08.2022
Product Serial No./IMEI No: [protected], purchase order no. [protected] and

EP-TA60IBEUGIN ACC HHP CHARGER MOBILE E ENG UNIT
Product Serial No./IMEI No: purchase order no.s [protected]

After selecting the M33 mobile, the Samsung website suggested the charger product automatically. I have booked a Mobile cum Charger, but unfortunately, the charger is not supported the mobile. I called them twice Samsung customer care twice and also visited the Samsung Service Centre in Thoraipakkam, Chennai. As of now, not resolved the issue. Please replace the charger convenient to the M33 mobile or refund the amount. There is poor support from the company as well service centre.

Already I have raise a complain regarding of Freez’s compressor not working, but the mechanic not came as well as possible he is coming after 4 days of complain raised.
If you can not satisfied the customer of your services, why you are operating the portal of complain cell. From Bhatinda near about 15 km we can’t take full advantage of Samsung customer services why we are purchasing the item from Samsung. Mob no [protected]

Hi,

After recent security patch update my samsung m31s is freezing and getting restarted every min
Service center is saying to get the mother board replaced which costs around 8k .
This issue has happened because of samsung hardware and software fault and they should replace the mother board

My name ; vijaya elangovan
mobile ; samsung m 31 ( 18 month older )
but today morning my mobile sudden small pink colour dot, after few hours later fully spread on mobile. no scratch and no damage on mobile . samsung servie center display cost is 4700.
please change my display .
this issue manufacturing issue.

I regret to inform that the service which I am receiving since a week from your company is really pathetic. I have been calling daily 3-4 times, but no agen/supervisor is capable of providing a simple solution to my concern. The product received inside the cartoon box of mobile was seal broken, that's why I placed a return of this, on the same day. Mobile still in original state of new as it is. No reputed company does this type o[censored]nproffessionism that they don't bother about customer retention, satisfaction. You people have no moral, as all your agents just manipulate the points of my concern and gives a super shot invalid answers. Plz look into the matter if you claims to be a genuine company. Order id: [protected] Registered mobile : [protected] On the name Abhishek Singhal I will be grateful to you. Neha Singhal [protected]