Samsung India Complaints & Reviews

Worst customer service ever.
After 2 months of pursuance which include at least 6-7 reminder mails on samsung ceo mailing I'd and calls with various customer service representative from samsung, today I have received a mail from Mr. Prashant saying that they can repair the phone without cost. But when I asked about the future assurance of not facing the same issue of getting the phone absolutely "DEAD", they could not give me any definite time period, SIMPLY SAID THAT IN FUTURE IF THE SAME PROBLEM COMES, " YOU CAN APPROACH SAMSUNG CUSTOMER SERVICE AND THEN THEY WILL DECIDE WHAT NEEDS TO BE DONE".

1- In simple terms, they are going to work in their closed nests and NOT CARING ABOUT THE CUSTOMERS TIME, ENERGY AND MONEY.

2- When I asked them to escalate the issue to their next level customer support manager as I either want either to replace the phone because the "motherboard processor", EXYNOS 9611 WHICH CAN BE CALED AS THE HEART OF THE PHONE, IS NOT GIVING SATISFACTORY RESPONSE IN MOST OF THE HANDSETS OF " F" AND "M" SERIES WHICH IS ALSO PUBLISHED IN REPUTED MAGAZINES LIKE "INDIA TODAY" ( CLIPPING AVAILABLE) AND EVEN THE SERVICE ENGINEER WHO EXAMINED Y PHONE IN SAMSUNG SERVICE CENTRE SAID THAT MOST OF THE SAMSUNG MOBILES OF "M" And "F" Series ARE FACING THE SAME PROBLEM ( VOICE RECORDING AVAILABLE), THEY SAID THAT THEY ARE THE HIGHEST LEVEL OF ESCALATION AND THEY CAN NOT ESCALATE MY CONCERN FURTHER.

NOW I WANT TO ASK SAMSUNG AUTHORITIES-

1- ARE EVEN YOUR MID-RANGE PHONES MEANT ONLY FOR 1 Year.

2- IF THE ANSWER TO THE ABOVE QUESTION IS "NO", THEN WHY YOU ARE YOU BREAKING YOUR LOYAL CUSTOMERS.

IN CASE IS VERY TRANSPARENT, BECAUSE HERE IN THE HEART OF HEART THE COMPANY KNOWS THAT THERE IS PROBLM WITH" EXYNOS 9611" PROCESSOR, BECAUSE OF WHICH EVEN THE COMPANY HAS REDUCED ITS COST FROM 8000/- TO 4000/- IN OPEN MARKET ALSO.

IN THE END, I AGAIN STICK TO MY WORDS_

1- COMPANY CAN OFFER A NEW HANDSET IN THE SAME MID-RANGE COST WITH A GOOD PROCESSOR.

2_ IF YOU WANT TO REPAIR THE SAME HANDSET, NO ISSUES,

BUT

"GIVE ME A WRITTEN NOTIFICATION THAT IN CASE AGAIN SOMETHING GOES WRONG WITH THE PROCESSOR IN FUTURE AND I FACE THE SAME ISSUE AGAIN OF IT GOING " DEAD" THEN

"THE COMPANY WILL GET IT REPAIRED FREE OF COST ATLEAST FOR 3 -4 YEARS WHICH IS THE MINIMUM TO MINIMUM LIFE SPAM OF ATLEAST A MID- RANGE PHONE OF SUCH A BIG AND REPUTED COMPANY LIKE SAMSUNG

LOOKING FOR A QUICK AND SENSIBLE RESPONSE FROM SAMSUNG SENIOR AUTHORITIES AFTER PURSUING FOR A TIME LINE OF ABOUT 2 MONTHS NOW.

DR. ARUNA GUPTA

Hi.. I tried all possible ways to find solution, but the is no resolution in sight.

List of my issue:
I ordered M33 5g mobile via Samsung shop website & it clearly said all Icici credit cards eligible for 3000 cashback, which didn't happen. Initially your samsung support team said my card was ineligible.

After several followup's samsung mailed We regret to inform you that, we do not find any cashback details in the order.

It's clearly mentioned in the website samsung.com and not giving discount after purchase.

Later I provided samsung offer pdf to the regarding the offer then they are telling
you are not eligible to terms & conditions below mentioned:
1-Cashback offers do not apply to corporate cards.
2-The upgrade offer cannot be clubbed with a bank cashback offer.
3-Cashback/EMI schemes are provided by respective issuers at their sole discretion.
4-This cashback can be availed on one card only once a month irrespective of the product purchased.
5 If a product purchased with Bank Cashback Offer as mentioned above is cancelled/rejected, then the customer will not be eligible for the offer with the same card within 24hrs (As per Bank’s discretion) of the earlier purchase.
And I am eligible for the terms and conditions.

The biggest problem is that your customer support team doesn't even understand my problem & sweep under the carper saying my card was ineligible.

I'm attaching the offer screenshot along with invoice and order details. Would appreciate your swift resolution.

Regards
varun gupta
[protected]
[protected]@gmail.com

Hi. I had purchased Samsung washing machine (top load) model no WA11J5751SP In indore in 2020.The machine is having trouble and i want the company service centre to get it repaired. I have lost the bill of the product.The service centre replied that they need the bill otherwise it the service would be chargeable.
Kindly advise how to claim free service (if product under warranty) or how to get the duplicate bill. The machine was purchased from an authorised samsung dealer.

Hello all,
I purchased a Samsung Galaxy M31s phone in AUG 2020, The official release date of this model is 2020 July 30, which says that it is pretty new and we expect descent updates over first few years. After a recent OS update (security patch update), my phone started freezing and auto-restarting every few minutes. It finally switched off with only logo visible which is not even letting the device to get into bootloader. I went to a nearby Samsung service center (Samsung Service Centre bareilly) and they told me that the motherboard needs to be replaced.
There were over, at least, 700-800 people with the exact same complaint in the internet and Consumer Complaints forum regrading their phones (all Samsung M-series phones). The update caused the motherboard to fail. I have multiple samsung phones in my home. I got problems with 2 phones recently (both are samsung m30s phones). I paid hell lot of money to get them replaced as service centre's told mother boards need to be changed.
Please, have a look at the disaster the updates have caused. And kindly provide a free motherboard replacement or refund the amount. BEING A STUDENT(WITH NO EARNING) AND BELONGING TO MIDDLE CLASS FAMILY WITH NOT SO GOOD FINANCIAL CONDITION IT IS NOT POSSIBLE FOR ME AND MY FAMILY TO GET IT REPLACED It's a blunder done by samsung and expecting customers to pay 9-13k to get the motherboard replaced.

On 30th July, I ordered a Samsung Galaxy z fold 3 phone from their official website, student portal. The phone was listed for just 12940 rupees which is really tempting, so I ordered the phone immediately. Now within few hours I received messages saying my order has been confirmed and packed.
But later to my surprise a few hours later I received a message and mail saying that my order has been cancelled on my behalf which I never initiated.
When I talked to help team they told that my order was cancelled because the product was listed at very low price.

Now this is not my mistake because it was under student portal plus there was corporate carnival going on that time which made me think it is just a limited time deal. Also before buying it I talked to Samsung support regarding this being a legit purchase and they said if it's visible to me on students portal, it's legit.

Now it's been more than a month, I have contacted Samsung many times for this through different ways, service head email, CEO Helpdesk, customer support, twitter message, tweets, on calls etc. but there have been no response. All they did is refunded my money in 7-8 days.

According to me this could be a tactic to attract traffic and earn interest on customers money.

If Samsung is the one who's not able to keep up their website prices up to date then they should be the one paying for it, not the customers.

Now I request Samsung to either provide me The device or Provide me some Discount code as a gesture to apologise.

I had purchased Samsung Mobile A73 5G Mobile from Flipkart on 6th June, 2022 and the product was delivered to me on 8th june, 2022 and I am using it. As per the attached screenshot of Flipkart Offer, I should be eligible for *Galaxy Buds Live. @ INR 499. But, when I try to redeem the offer as per the steps mentioned on Flipkart's Term & Condition page, it says not eligible for Offer as the Offer is only for A73 users.

Samsung Shop Support has updated me via Mail more thab 3 times that "As we have checked your device IMEI details, there is no offer found for your device".
Samsung never exactly mentioned why IMEI details cannot be found for my Device and even after using the same Handset since Delivery, why I am not eligible as per screenshot, as the offer is only for A73 Users.
Hence, as a proof of the IMEI Number of A73 5G Handset that I purchased, I am attaching all the below mentioned proof's with Terms and Conditions.
1. Offer Eligibility for A73 5G M0obile
2. How To Redeem Offer for Galaxy Buds Live
3. Message on Samsung Shop App During Redemption of Offer
4. IMEI Number on A73 Box
5. IMEI Number on Back Side of A73 Device Label
6. IMEI Number from Settings Menu of A73 Device
7. Invoice of A73 5G

I had activated the Handset during the Offer Period between 16th July, 2022 to 31st July, 2022 . Also the offer said fresh enrolment/sign in to the Samsung Shop App (to be downloaded from Google PlayStore) must be completed by 31st June, 2022 failing which the customer will not be eligible for the offer.
eligible as per screenshot, as the offer is only for A73 Users.

The delay in resolving the issue is not from my end, failing which if the Offer has changed (or might change in future), why should I suffer as I did all steps for redemption of Galaxy Buds Live @ 499 after product purchase as per the Offer terms and conditions as mentioned on the Website.
If Samsung Shop App has issues, it's not on my part.

The Samsung Refund Saga

I enjoy new technology even at this age of 60. So, when there is a new mobile phone or smartwatch launch, I try to keep up with the changes. Be it Apple products or Samsung. Or at least that is what I tried till this year August 2022. But this 16 August 2022 just one day after celebrating Independence Day I did not realize that I was going to go through an experience which can be termed nightmarish.

I had paid INR1999 for Samsung Pre Reserve called Next Galaxy VIP Pass on 31 July 2022. This was supposed to be for Samsung's Galaxy Fold 4/ Flip 4 devices which could be pre ordered on 16 Aug 2022.

Two things happened on 16 Aug 2022.

One, a pre-order for Galaxy Watch 5 Bluetooth 44 mm where it was bundled with Galaxy Buds 2 at an extra INR2999.

I tried to use the INR1999 Samsung Pre reserve mentioned above but it would not allow me to use the code. So, I anyway completed the transaction with my credit card on a No Cost EMI for 6 months. Within 60 minutes I realized that I had made a mistake. The reason was the Galaxy Buds 2 was last year's technology and I mistook that for this year’s launch of Galaxy Buds 2 Pro. I was not inclined for the older Buds tech so I cancelled the order and the Samsung email acknowledged the cancellation with a refund by 8 to 10 days on 16 Aug 2022 at 11.00 am.

The second thing I did was to cancel the pre reservation of INR1999 too. That too was confirmed by Samsung with a refund by 8 to 10 days. The reason for cancellation was the same as the Watch 5. The product was bundled with last year’s Watch 4 ( why would I go for a previous Generation technology? )

Since then, it has been a trauma. After the 8 days waiting period I decided to contact Samsung customer care. I did not get a proper response. The usual ' it is under process '. Then I decided to escalate the issue to the Grievance Cell. No response, not even an acknowledgement of the email. That is when I decided to write to the CEO office. I got a reply from the CEO office that someone will call me in 24 hours. And someone did. But what shocked me was the email from a so-called senior Customer Care Exec that it is escalated and then someone will be revert regarding the repairs issue etc. Something was not right. So I wrote email number 2 to the CEO office with a copy of the reply from the Senior Customer Care executive repair issue etc and the absurdity. The issue was about Samsung not refunding my money for a cancelled order. The standard reply that someone will call in 24 hours. As on date I have written 4 emails to the CEO office and all I get a standard response ' the matter is escalated and the back-end team will revert. No one has. In the meantime, my credit card company has already generated the September 2022 statement with a Loan schedule and 1st EMI to be paid for a product which has been cancelled and NO Refund from Samsung. Today the date is 9 Sept 2022. No refund of the INR29235.35.

I got an email and SMS that the refund for INR1999 has been initiated on 8 Sept 2022. But no mention of the INR29235.35.

What sort of a business is Samsung? The people who work and talk to customers be it first line agents or the so called second level have no idea that customers are humans and it is money that is at stake. There is absolutely zero assurance. They clearly say that they cannot commit because the issue is escalated. I have never had this kind of experience from any business in my entire life.

Here is the deal. I am aged 60, I have some means to service the loan which should NOT EXIST because there are other transactions which can offset this one. The order was cancelled and the refund should have been paid in my credit card account before the statement was generated. But no, I am a person with a great degree of financial discipline. I know how to manage my finances, and I also know how to offset the No Cost EMI in the near future. I know that Samsung has to eventually refund my money and will too. That is not the point. The point is, what if I did not have the means? What if I was a younger person with a tight budget? The impact can be huge. If the No Cost EMI is not serviced then the CIBIL score could be impacted. I tried to explain all this to the Samsung Customer Care, and I realized that they did not understand or maybe they did not care.

So far, I have called more than half a dozen times. More than 10 emails and 4 emails to the CEO's office. The REFUND SAGA continues. 24 days have passed since the order was canceled.

So, I have a question for Samsung; is Samsung ethically, financially and morally a bankrupt company?

Nandkumar Santhanam

Less than one year old samsung M30s display is not working properly. The IMEI number of the phone is [protected].

Hello.

This is in regards to Work Order number [protected]
IMEI# [protected].

Please see below timeline of events pertaining to my purchase of a Samsung Galaxy A33 5G

*Day 1: Bought the Samsung phone 10 may 2022.

*Day 3: Started experiencing problems on phone Touch screen for no apparent reason.

*Day 11: Visited customer service centre siliguri branch and requested replacement of defective phone. Customer service representative didn''t log any call, instead asked me to upgrade software.

* Day 100(31st agust, 2022): My phone''s Touch screen completely stopped working. Visited customer service again and requested phone to be replaced again but instead customer representative logged a call for repair.

My problem is that the service engineer refused to give explanation on the root cause of the problem on the Touch screen. Since there was no external damage done, this phone clearly it has a manufacturing defect . I am not comfortable using a defective phone which is only 3 months old.
Since my request for phone replacement has been refused twice by the customer service, I realise that I have been misguided to continue using a defective phone.

Now with all my frustration, I request you to accept submission of this defective phone and refund full purchase amount including that of all accessories.

Please respond.

I have purchased a Samsung Galaxy M52 5G phone by the end of Feb this year. From the beginning of my purchase I have been facing mic, speaker and battery issues. Finally Samsung service center at Phoenix Market city, Chennai has accepted that this issue is related to product motherboard, speaker and battery. These need to be replaced.
They have committed 7 days for service. Today is 20th Day and the phone is not delivered yet. Raised complaint to Service head and CEO cell.
But finally i have come to conclusion that the escalation of Samsung is worst than the local service team. The escalation team is not bothering the emails. I have sent to Service Head, Customer service and CEO team. No one is replied. They are unable to solve the issue.

I bought a Samsung refrigerator from amazon in the month of may 2022. the product is a faulty one. I raised multiple complaints but the service engineer who visited has no knowledge about the repair. They are simply bluffing and leaving and more over it is very hard get the service person visit i am keep on following up daily with customer care team, Service agency and the service man. Please address my concern i have escalated it multiple times. But nobody cares. Please do not buy any Samsung products. Worst customer service ever.

A green line started to appear on my screen all of sudden after August 2022 software update. I went through Samsung members community and have seen too many s20 plus mobile users faced the same issue and it seems the lines are getting worse day by day. Most of those devices were just out of warranty period. Samsung though well aware of the fact that the issue was due to faulty software/hardware on S20 plus mobiles from their side haven't acknowledged publicly but instructed their service centers to replace faulty hardware for free only if their own set of rules are met though out of warranty. I submitted my mobile last week at a Samsung service center and they inspected my mobile and notified me that my device had couple of scratches/micro level dents on the frame and Samsung didn't approve for replacement of their faulty hardware on my mobile phone. The scratch/micro dent on the frame are entirely unrelated to green line on the screen and it is very unfair that Samsung didn't publicly acknowledged their mistake and making almost everyone like me to pay for the mistake they have done. I have appealed multiple times to the samsung customer care service asking them to escalate it to their higher level authorities and all those came up with same reason citing the scratches that I have to pay more than INR 18000 for the defect they have introduced without any negotiation which is unfair. A flagship priced mobile phone bought for INR 50000 and above if doesn't even last for more than 1.5 years due to the fault introduced by the Manufacturer and the Manufacturer doesn't even hold the responsibility though aware of their mistake, then it is the matter to be brought before justice for fair treatment of the customer.

A green line started to appear on my screen all of sudden after August 2022 software update. I went through Samsung members community and have seen too many s20 plus mobile users faced the same issue and it seems the lines are getting worse day by day. Most of those devices were just out of warranty period. Samsung though well aware of the fact that the issue was due to faulty software/hardware on S20 plus mobiles from their side haven't acknowledged publicly but instructed their service centers to replace faulty hardware for free only if their own set of rules are met though out of warranty. I submitted my mobile last week at a Samsung service center and they inspected my mobile and notified me that my device had couple of scratches/micro level dents on the frame and Samsung didn't approve for replacement of their faulty hardware on my mobile phone. The scratch/micro dent on the frame are entirely unrelated to green line on the screen and it is very unfair that Samsung didn't publicly acknowledged their mistake and making almost everyone like me to pay for the mistake they have done. I have appealed multiple times to the samsung customer care service asking them to escalate it to their higher level authorities and all those came up with same reason citing the scratches that I have to pay more than INR 18000 for the defect they have introduced without any negotiation which is unfair. A flagship priced mobile phone bought for INR 50000 and above if doesn't even last for more than 1.5 years due to the fault introduced by the Manufacturer and the Manufacturer doesn't even hold the responsibility though aware of their mistake, then it is the matter to be brought before justice to make them treat their customers fair enough.

As my samsung Tv was under warranty period. Suddenly the tv started disturbance by not showing videos only sound was coming.
The date was 26th august 2022 when samsung engineer came and promised to provide service within 10 days.
But its been 15 days since but no service was provided....

I placed an order for Samsung galaxy s22 plus on 2nd of September 2022 and paid the full amount online. The expected date of delivery was 6th September. But I haven't received the product yet. When I filed the complaint regarding the same they said issue will be resolved and I will get the solution in 24-48hrs. It's more than 72hrs I neither received any solution nor they are ready to tell what the problem is
This is my order id [protected]

Samsung Authorised technician visited my house from Invictus Tech services (OPC) Private Limited for repair of my Out of warranty Samsung refrigerator on 08/09/22 for servicing the refrigerator for low cooling problem, The technician never asked if the refrigerator was serviced before from Samsung or Locally whatsoever. He collected a Inspection charge of ₹413 and advised us to keep the refrigerator switched off for 24 hours and he will...

I am facing C101 error in Samsung AC.
I raised complaint to Samsung service center at 23 Aug.
25 Aug one guy come for visit he told me one part need to be exchange, you should bear charges for that part. I was agree for that.
He took home visiting charge as per Samsung policy.
I am waiting from last 15 days to exchange that part. while I call to service center every day they told me today end of the day engineer visit and repair your AC.
Track repair number:[protected]

I have ordered a Galaxy Buds 2 Pro from Samsung India (https://www.samsung.com/in/) on Aug 22, 2022. Due to compatibility issue, I have cancelled the order ( The item was never delivered) on Aug 25, 2022.
But they are not refunding my money back.
I have contacted multiple times via mail and telephone. They are just providing false promises.
Kindly do the needful to refund my amount at earliest.
Required details:
Order #[protected]
Ticket #70673276

The request Ref is [protected]. So far no one has come for installation and demonstration The invoice date is 6/9 /22 . Kindly depute somebody early

Currently my mobile is at Bhopal MP Nagar service center due to network issue in only 3 months before i have purchased, i want new phone because it not solve by software update, and service center said it motherboard issue it will take 1 week to fix, so i request you please provide me new phone i haven't time already i have faced many loses because of my phone's network problem so please provide me new phone.