Samsung India Complaints & Reviews

I had ordered galaxy book 2 pro 360 on 1st september and it got canceled on 16th september because of shortage of stock. Yesterday I got a message that my refund has been declined why is that so?

You have asked for contact details for my previous complaint. Where do i share it and how

Kiaan Marketing
A-29, Mohan Co-operative Industrial Estate,
Mathura Road, Badarpu
New Delhi, Delhi, 110044
IN

PAN No: AAPFK3731K
GST Registration No: 07AAPFK3731K1Z0
Order Number:[protected]

Above is the seller from whom I bought a Samsung galaxy F62 on Amazon in September 2021.

Now the phone is locked under 'Flipkart smart upgrade plan' and Flipkart's customer service is telling me that the phone will require payment of remaining 30% amount by the seller (since they likely bought this phone under that plan from Flipkart) for it to be unlocked. Which means the seller bought the phone from Flipkart at 70% the price but I've paid 100% on Amazon for the same plus the headache of having to deal with the customer services now.

I would consider it straight up fraud by this seller to sell such a phone without disclosing the details to the customer first.

This is highly unacceptable and I have had my phone locked for a week now because of it. And have been bouncing around from one customer service to another on both Flipkart and amazon and even contacted Samsung and went to a Samsung service center.

So I suggest that some action be taken against this seller as they are basically cheating the customer. And also require that my phone be unlocked immediately.

Name: Shivam Kushwaha
Contact No: [protected]
Email Address: [protected]@gmail.com

Samsung Team
Chennai India

Ref Samsung Invoice No 33S[protected] on[protected]

Sub Purchase Warranty issue raised on 1-9-2022

Samsung Washing Machine 7kg
Model WA70BG4441BGTL
Serial 05A05PBT800812K

We are not happy with Samsung

Mr SHAJIN this is my 8th mail you for same issue,

We spoke with you on[protected] and[protected] regarding this issue.. you asked two days time and as you promised to solve the issue and send documents for 6 years if not will call on Monday[protected]
What you did
Past 20 days we raised this issue through CUSTOMER CARE and EMAIL and WATSUP CHAT and SERVICES CENTRE and now with YOU (Mr SHAJIN) then what for Service Support team behind useless

We brought the Samsung Washing Machine 7kg topload on[protected] from Samsung Shop App delivery on[protected] installation on[protected] Warranty covers 3 Years for all and 12 years for Motor mention on time of purchase

So Warranty covers until 2022 to 2025 as per purchase
So we paid to Samsung service center extended warranty 3 years Rs 3510
Paid warranty 2025 to 2028
But we received Extended warranty only 2027 on 1-9-2022

We purchased for 3 years warranty means 2022 to 2025 and paid warranty means 2025 to 2028

So kindly send documents for same 6 years until 2028

Kindly reply for me through email or call or watup or text but reply is must as of now I received only ticket no through mail not reply

Click attached below for your reference

Regards
Vidhya Hemanth
[protected]@gmail.com
[protected]
[protected]
Chennai India

Content Feedback

Dear sir i have a issue in my samsung galaxy m31 . The issue was my phone got completely dead without anything happened to the device . And i visited to the service centre . They said that the motherboard is dead. And this problem is not only with me .There are lot of people who are facing this problem.

So i request you to look into it and get my device fixed without any cost.

Today is 20 september 2022 writing this .
i bought m30s about 1.5 years ago, sometimes it get restart automatically and i ignored though . but now when i was using an application it lagged and shut down automatically . i tried to start but it was not working, i tried a lot to switch it on but it didn't turned on . then next day i took it to the service center agents told me to replace motherboard without checking the issue .
he asked me 6800rs for new motherboard which was insane .
i am student i was managed this phone from my pocket money, i cant afford a new one, i just need resolution
i saw thousands o[censored]sers of same model of same problem
i request samsung either to replace new motherboard for free or provide best refund otherwise samsung will gona loose all trust from the users .
i suggested many people to samsung smartphones but this is bad result,
why samsung waiting for more users with same problem .
it already a thousands issues with same model,
if my issue is not resolved i will never buy and suggest samsung products to anyone espically for myself .
this is unacceptable i cant afford new phone
so either replace my motherboard for free or refund my money
please do needful,
RSVP

Date or Purchase: 8OCT2021

Date of Defect: 4th SEP 2022 & Again 19SEP2022

Invoice Number:1207/21/s-31068

Warranty: 5 years

Description: SCREEN TURNS black while playing many movies and serials

Resolution requested: REPLACE TV immediately as it is NOT getting resolved by change of settings and resetting TV again and again.

I had raised a service request [protected] for the display issue on 3rd Sep 2022 and the executive visited house and confirmed an issue with the backlight display and they would take the TV to service center for the repair. One the local person took the TV on Sep 6th to authorized center Elegant Service center in Alleppey. Even after multiple attempts to contact the center I am not getting any proper updates and also when i check with Samsung, they say the issue is resolved. I raised an escalation request with Samsung on 17th Sep - [protected] for further action and was promised action within 24hrs however I didnt get any updates yet. I checked with Samsung executive today Sep 19th and they informed its escalated to the Service Manager with the request - [protected]. I need a speedy action on this repair.

Hi
I had purchased Samsung S22 Ultra mobile from Laxmi connect Panvel on 20th August 22.
At the time of purchase I had taken extended warranty for the mobile.
But instead of extended warranty dealer had processed the request for accidental & liquid damage.
I am trying to contact Samsung from last one month but nobody is interested to resolving the complaint.
Even after sending emails to CEO nobody is care to revert.
Pls help to resolve the issue.

Today when I am using my samsung m31 phone suddenly it started auto freezing and restarting. I use authenticate samsung charger and no third party softwares are present in my phone.
When I checked about this online, I came to know there are thousands other samsung users who faced/facing the same issue. When visited customer care they asked me to replace the motherboard which would cost around 9 to 10 thousand. But why should we pay for it as its manufacturing defect.
It is Samsung's fault and they should repair this for free.
please reply.
My Mo. no.-[protected]

Dear Consumer Help,

I have ordered one double door refrigerator from Samsung shop (samsung.com) app which is online. Order number #71055052. At the time of ordering product, it has cancellation & return policy which says product will be replaced at the time of delivery. And I have received the damaged product, when I asked them that I need a replacement of the same product samsung says they don't have replacement policy for damaged products. They fooled me by displaying the replacement policy in their website before ordering the product, but the time of delivered damaged product samsung said it doesn't have replacement policy. Please help me to get either replacement of same product or reasonable compensation of 30% for their delayed delivery, lied about policy and damaged product delivery.

I have purchased Samsung Galaxy M31s in Aug 2020. Little did I know it would turn into a disaster and Samsung as a company would loose my trust on it.
Recently I started facing automatic restart issue like many other users and visited customer care hoping some help. From the Engineer at customer care center, I learnt that the issue is with the power IC and he said since they are not authorized to replace the power IC, they will have to replace the motherboard and new one would cost me 8000 INR.
After a thorough research about this issue on the internet, I could understand that there are many users reporting the same issue. Even at the customer care, there were a lot users with the same complaint and they were updating everyone about motherboard replacement. It is very clear that this is company fault and this series is a failure.

I am very disappointed knowing that I need to pay 8000 INR to fix this issue which is approximately half the price of the phone and also warranty of new motherboard is 90 days only. 90 days is a very less period and there is no guarantee that issue will not happen after 90 days. It would be pathetic to invest 8000 INR again after 90 days in case the same issue occurs.
As a highly disappointed customer, I would request Samsung to extend the warranty of new one to at least 6p months. Also, I want a free replacement of my motherboard as this is clearly an issue from company side and hence EXPECTING A REFUND. Please help me on this as soon as possible.

This phone was never dropped nor used in harsh conditions because this was basically my secondary phone, so you can imagine the usage.
Just after the update, I observed the pink line so I visited the internet to check like every other person would do.
And turns out that the issue was more in the S20 plus phones. So I consulted a few friends who faced the issue and they informed that the problem was the same with their phones too.

So checked with some of your employees, they said that they received a circular stating screen replacement was offered as goodwill due to Samsung error.(indirectly)

And on request of one of your executive who asked me to drop the phone for repairs at the closest service center, so that they can check and guide me accordingly. When visited the service station the guy incharge straight denies any repairs as he "claims the damages are physical drop damages" so I asked him that does he not know that the frame is aluminium and under atmospheric conditions it tends to oxidise over a period of time. The guy replies saying the the frame is metal and nothing happens to metal.

I was not given any estimate at the service center all I was informed by the call center that the amount was around Rs. 10950/-

Can you assure me that there is no oxidation to the material that you'll use in the product?

So he also states that he is the final authority to accept or reject the claim. And if you want it repaired under warranty get an approval from anywhere maybe by mail.

This phone was never dropped nor used in harsh conditions because this was basically my secondary phone, so you can imagine the usage.
Just after the update, I observed the pink line so I visited the internet to check like every other person would do.
And turns out that the issue was more in the S20 plus phones. So I consulted a few friends who faced the issue and they informed that the problem was the same with their phones too.

So checked with some of your employees, they said that they received a circular stating screen replacement was offered as goodwill due to Samsung error.(indirectly)

And on request of one of your executive who asked me to drop the phone for repairs at the closest service center, so that they can check and guide me accordingly. When visited the service station the guy incharge straight denies any repairs as he "claims the damages are physical drop damages" so I asked him that does he not know that the frame is aluminium and under atmospheric conditions it tends to oxidise o er a period of time. The guy replies saying the the frame is metal and nothing happens to metal.

I was not given any estimate at the service center all I was informed by the call center that the amount was around Rs. 10950/-

Can you assure me that there is no oxidation to the material that you'll use in the product?

So he also states that he is the final authority to accept or reject the claim. And if you want it repaired under warranty get an approval from anywhere maybe by mail.

I bought a samsung note 20 on 21st sep, 2020 with 2 year complete protection plan but i was not satisfied with the product any time after my purchase. I need to repair my device 4 times during this period and in last 3 months I'm irritated by the Samsung and their senior assured me every time that i have faced no problem in future but all the time same problem happens or new problem occurs.
I have all the proof of mail and the picture of problem occur in the phone.
Now in the end I received call from the Mr. Pardeep suri who is VOC, that i was not allowed to use multitasking in the 70000 rs phone otherwise the problem remains same.

Auto restart problem in samsung m31s after last two software updates. Reviewing the complaints of other users on this site got to know i am not the only one having this problem. Clearly indicates the cheap business strategy of Samsung India compelling its customers to go for huge repair costs or buy new devices.

I have purchased a Refrigerator from Samsung Online Store on 16th August, and my order id - [protected]. But the defected product was delivered on 18th August, and demo was scheduled on 20th August. during the demo we came to know that product having multiple dents on body. Immediately, I have raised a return request on 20th August, but I am still waiting for reverse pick-up. Every time when I tried to communicate between Samsung Customer care over the call or Email, they are giving a timeline of 4-5 business days for reverse pick-up. And after cross the given timeline, again they are requested for next 4-5 business day. This happened 3rd time of today, when they are saying for another 4-5 business days waiting time, while almost one month is about to complete of the request for reverse pick-up has been raised.

So, because to these me and my family are suffering from Mental harassments situations, but Samsung team are not bother about this, every time they are saying to wait for next 4-5 business days

Requesting, please do the needful and help me to get refund ASAP.

RAJNI RAJESH DONGLE
NAMAN ENTERPRISES, 238, USHA NAGAR
EXTENTION, NR. DRAVID SQ, UORE, RANJEET
HANUMA, RANJEET HANUMAN ROAD
Indore, Madhya Pradesh, 452001
IN

PAN No: aewpd2689g
GST Registration No: 23AEWPD2689G1Z7

Above is the seller from whom I bought a Samsung galaxy f62 on Amazon in August 2021

'Samsung SmartCafé (Naman Enterprises)' is the store which comes up on google for the same.

Now the phone is locked under 'Flipkart smart upgrade plan' and Flipkart's customer service is telling me that the phone will require payment of remaining 30% amount by the seller (since they likely bought this phone under that plan from Flipkart) for it to be unlocked. Which means the seller bought the phone from Flipkart at 70% the price but I've paid 100% on Amazon for the same plus the headache of having to deal with the customer services now.

I would consider it straight up fraud by this seller to sell such a phone without disclosing the details to the customer first. I bought it on amazon but they could defraud an instore customer in the same manner also.

This is highly unacceptable and I have had my phone locked for a week because of it. And have been bouncing around from one customer service to another on both Flipkart and amazon and even contacted Samsung and went to a Samsung service center.

So I suggest that some action be taken against this seller as they are a Samsung approved store and are basically cheating the customer.

Dear Sir/Ma'am,
Have purchased Galaxy A71 phone from Samsung Shop portal in October 2020 (invoice attached), being old loyal Samsung customer and already using many samsung products, I trusted the brand and get ahead with this purchase. I am really sorry to say that this purchase has turn out to be a nightmare in past One and Half years.
-The Device first brokedown after 10-11 months in September 2021, where it was not switching on one day and your service center repaired it free of cost as it was under warranty.

-Right after 3-4 months its display become dead for reason not known and I had to pay INR 6000 to your service center for the replacement (Neither the phone was ever dropped or mishandled nor damaged by water etc). The e-mails with receipts and service center job sheet enclosed for your reference.

-Now right after few months of replacement of screen, once again the screen become faulty and half of the Touch is unresponsive. Again your service center demanding another INR 6000 approx for screen and touch replacement.

This is never expected from company like Samsung, how many times shall I invest in the repair of such a pathetic device just because it is out of warranty. I am not a rich person and can neither afford hefty repair charges after every few months nor can I afford buying new phone every Year.

The phone is in mint condition without any scratch or sign of damage it is the display and touch which is getting faulty number of times in just a span of 18 months.

Thus I have requested them to either get my phone repaired and guarantee that same flaw would not happen again, without any charges or simply refund my hard earned Money. BUT THEY ARE DENYING THE SAME. Warranty or no warranty reputed company like Samsung should not sell substandard products to their loyal customers.

Request you to please help me to get out this trauma as early as possible as I am left without working phone, which is a necessity in todays time.

Awaiting your positive response.
Thanks
Kunal Rai Mob-[protected]

Hi,

I have cancelled these 2 orders [protected] & [protected]
Still amount did not get refund

It has already crossed 20+ Business days for both these 2 orders.

it is really frustrating for calling customer care every 48 hours