Samsung India Complaints & Reviews

After update provided by samsung the phone got automatically auto restart while using .So, I went to authorized service center & got my phone inspected, while inspecting they told me for power key replacement then I asked them for whether any other issue like Motherboard problem & they clearly said no & I told them to get the replacement done. This was the first inspection they conducted on my phone where they reached me for my power button replacement.

After replacement of power key I went for payment through my phone & suddenly at the time of payment my phone got restarted then I told them issue is not resolved service center staff got panicked & they started talking among themselves now what to do? As they clearly said to me that it was due to power key & not any hardware issue. So, they call someone & he told them to change the power button with the old one & don't bill the owner.

I waited for 5 minutes & said them make one more inspection & don't replace the new key & I am ready to make payment for that, after this service center staff panicked & started talking among themselves again. Soon, owner of the center comes & talks with me that we are not billing you for the power button & will conduct another inspection & I said no to them. So, here I concluded that may be they will erase the first inspection so, I told I will pay for the replacement please conduct the second inspection & give me my device with the estimation.

After 1 hour they got the second inspection completed & said to me to that there is PCB problem & will need to get replaced & this is common issues being faced by the users of samsung. The estimation was of Rs 8631 & then I said to them I will talk about this with Samsung India & get back to you.

Conclusion : Here I have read over social medias about the issue that this started happening after last update given by samsung. In my case I think this issue happened at the service center that they inspect & damage the product & gave it to me. As it was clearly said to me that it was power key problem & suddenly with 15 minutes they changed there mind about the same ( also they got to know the issue while payment was being done by me ), Since the inspection was not conducted fully in my case & nothing other than power Key was discovered in the 1st inspection & suddenly before the 2nd inspection they declared it that it is common problem of Motherboard ( that too before inspection) hence the service center are not working properly & customers are being looted by them for spare parts which are not damaged or are being damaged at he time of inspection. Samsung Customer are getting scammed over the replacement cost of hardware .

Status: I have not changed the motherboard yet. Currently waiting for complaint raised at Samsung.

Inspection Date :[protected]

I purchased Samsung galaxy M31s phone after 1 year it was automatically restart again and again and freeze with Samsung logo in mobile screen after downloading new update 4.1UI So please help me

I purchased Samsung M51 Mobile 1 and half years ago, After recent software update on my Samsung M51 my screen stared flickering and screen turning yellow purple in between many Samsung M51 users facing same problem after software update. I visited Samsung service center on 17th August 2022 They did software update from service center they charged me 177 INR for checking but after software update still same issue I asked them to change my display for free but they denied. There is no water damage or physical damage on my device, Service center staff accepted the fact that this problem is due to software update. My only demand is to replace my display for free as the issue is caused due to software update. if above matter is not resolved at earliest. I may have to think about legal proceeding. as being student phone is one of the most essential commodity in day to day life

My Jobsheet Number :[protected]

Hi Team,

From last few days my samsung phone is automatically getting hang and restart. Now this is not the issue with my phone only. There are lot of A series and M series phone. I have twitted about it bt there was no response from Samsung team. I went to service centre they are asking 10k for my phone repairing and saying mother board needs to be replaced. My phone's price is 14k.

Also the problem is happening...

Hi,
I am currently in surprised and shock state as just now I averted a big tragedy as my Samsung Washing Machine was on fire when it was supposed to be washing clothes.
I was in my room when I noticed a strange smell coming from outside and what I see through my window is the washing machine burning in flames. Thankfully I reached in time and managed to avert a big tragedy, the machine was just beside more clothes and my kitchen, still the flames managed to cause damage to many surrounding things in my house.
I never imagined a premium brand such as Samsung big could lead to such tragedy, I've been using Samsung devices for so long and had trust in the brand.
Attaching few pictures of current state of the machine.
My contact - [protected]
Email - [protected]@gmail.com

Me and many friends are having motherboard dead issue and there are thousands of people facing the same issue.
My phone started restarting by itself after an update and now when I visit service centre they are charging for motherboard replacement.
I am going to the consumer court if they don't repair my phone.
People started calling samsung as scamsung.. beacuse they are scamming people like this..

Brand new Fridge purchased from Reliance digital on 11-July-2022 and delivered on 12-July-2022. Installation done by reliane ResQ team on 13-Jul-2022. The fridge cooling stopped on 13-Aug-2022 and complaint was raised with reliance digital on same day and with samsung customer service on 14-Aug-2022. Samsung service request no is [protected] and the engineer visited on 17-Aug-2022. The diagnoisis is compressor fault. Since it was just 2 days after the 30 day replacement, samsung has refused to replace it. Considering the samsung gaurantee of 10 years on compressor, it is really surprising that you guys are selling fridges that are sub par in quality. I need this fridge replaced or a refund for the product. Total cost is Rs. 43000. heck the picture added, they said 10 years warranty on compressor and fridge will work for 21 years of relaibility. This is false advertisement. My personal experience is samsung products are substandard compared to LG or other manufacturers and the opinion is consistent in my friends circle. Nobody is suggesting samsung products.

This is in regard to the Samsung S20 purchased by me in Nov 2020, The phone was used with utmost care with no damage, screen scratch nothing, it looks as good as new. Suddenly one morning the screen turns white with green lines. After a few restart/reboot it did not work, I visited Samsung service centre where they asked for Rs 14500 for display change. I had a 1.5 years warranty which expired in July and a month later I got this issue. Please note that the phone did not fall, neither was in any contact with water and suddenly the display is gone. This is something weird and unexplainable. When I browsed over the internet I found many s20-s21 users having the same problem.

I have ordered Samsung S21FE (order no:[protected] )on[protected] and paid a total amount of ₹50, 219.00. i have the cancelled the product

On[protected]. Following my cancellation the app is showing that i have requested order cancellation for the past 20 days I bought the product from another portal as i got it cheaper.i am yet to receive refund. After numerous calls and support chats with Samsung care i haven't received any solution regarding my cancellation confirmation or refund or any sort of resolution for the past 20 days.

I am very disappointed in Samsung and I would never recommend buying Samsung ever . I have waited reasonable amount of time.I am writing this mail in hopes that i receive speedy resolution.

I am stuck with a defective refrigerator Order No: [protected] since a month. CEO Team has also promised to arrange a pick up. But I am still struggling to get it away from my home and get a refund!!! Pathetic after sale service for Indian customers

My double door refrigerator has been making a noise when the door is opened, for the past 3 months. After many engineer visits, nothing fixed it. And suddenly my service ticket was closed. I had to reopen the ticket, the service centre guys call, but not solution is offered. Speaking to their customer care, they get a supervisor to call me, who then says the service centre person will call you. They call but offer things like, “I need to check”. And then silence for a week or so, before I start the same process again, which by the way I have initiated again just 5 mins before drafting this.

SAMSUNG FAST WIRELESS CHARGER STAND
₹1, 499.00

Order Amount Above ₹1000 And Get Flat ₹300
Use Promocode FLAT300 On Checkout
Your transaction with BHAVIK HARESHBHAI LIMBANI was successful

Transaction ID: 45661_220811:65
Merchant: BHAVIK HARESHBHAI LIMBANI
Amount Paid: 1199.00
Order Date:[protected]:48:33
Customer Phone Number: [protected]

For any information pertaining to the status of your order, please contact BHAVIK HARESHBHAI LIMBANI
have not recived any correspondence nor the material till date

I ordered mobile from Samsung online website on 28 july and delivery was estimated on 1 Aug . So I wait for long time and call customer support of samsung 3 4 time every time they were saying your product will be delivered in next 1-2 days but it did not delivered . So I cancelled my order on 12 aug and ask for refund. After one day later I received msg from courier company that product has deliverd on 13 Aug. But it was not deliverd. So I again called to samsung and told them everything. All the time they only listen my concern as always ask me for waiting for 1 2 days to get refund. I also write to bluedart for delivery inquiry but they are unable to trace my order

So I request to help me to get refund of my amount from Samsung online.

Samsung Order id [protected]
Order date 28 july 22
Cancellation date 12 Aug
Bluedart airway bill no. [protected]

I purchaed Samsung M51 phone (Samsung Model number SM-M515F/DSN in year 2020 through Croma.
Based on my good experience with Samsung phones bought before I dint take extended warranty as i was a loyal customer of samsung.
It worked so well until last week 13th august 2022 after the software upgrade i performed as the handset requested and without any action from my side after a day or so its screen started flickering and now its black screen but the phone is on as i'm able to hear the notification sound, alarm etc just the screen is gone dead black.
I inquired with local Samsung service center near my area and they asked me to replace the screen for Rs 7, 000/- which is not accepted by me for the reason that it was not my fault anywhere. I didn't expect this major cost in the first place, for which I am no reason for the cause.

This all started after the software update which happened last week.
This is not customer fault we followed a normal process to upgrade our software and becaue of the upgrade our cell phone is dead that is samsung handset fault which needs to be rectified.
I researched on many sites and consumer forums, I found that many have found the same issue in this specific series.

Please provide me a solution by giving me a replacement for my handset or free repair cost of my handset M51, as it seems to a defective Model designed by Samsung, where the problem occurs over a period of time.
Kindly connect with me on my email id: [protected]@gmail.com

श्रीमान जी मेने मेरा samsung A50S मोबाइल samsung care बालोतरा में ठीक करवाने के लिए दिया था, जिसमे मेरे फ़ोन के बैक कैमरा में प्रॉब्लम आ रही थी, उसको ठीक करने के लिए care में प्रहलाद राम चौधरी के नाम को दिया लेकिन उसने मेरे को 2 दिन तक अपने पास रखा और मेरा फ़ोन ठीक नहीं किया । में बार बार चक्कर लगाने के बाद परेशान हो गया। उसने मेरा फ़ोन ठीक नहीं करके मुझे वापस दे दिया कि आपका फ़ोन ठीक नहीं होगा।
इसलिए श्रीमान जी आपसे निवेदन हैं कि आप इस समस्या का समाधान करवावें।

I had ordered for a samsung mobile phone on the 9 th of August order#[protected] from their website but later cancelled my order. I was told that I would get my refund in 10 working days. I am ok with that.
Later I again ordered for the same samsung mobile phone on 10 th August order#[protected] from the company website. I received the confirmation of my order placed n date of delivery was 14 th August 2022. When i did not receive my shipment on the 14 th, i repeatedly contacted their customer service and finally on the 17 th i was told that my shipment would arrive in 2 days. I was shocked to receive a message from Samsung on the 18 th, that my order has been cancelled. On enquiring I was told that the refund of this order would be done in 10 working days.
My complaint now is that the company has themselves cancelled my order n yet I have to wait for 10 working days for my refund which I feel is pure cheating and unacceptable.
I have even mailed them on their official site that this is unacceptable and If need be, i will approach the consumer court against the company.
Thank u

Hello Sir/Ma'am,

My name is Sharanya
We are getting 4C error in samsung washing machine. Can you please send me the service agent for repair,
Its almost 1 week we are not getting any response from your side please resond ASAP
CONTACT NUMBER- [protected]
Registered Name - Nagesh U P

I received samsung galaxy m53 5g phone from samsung.com but I am not satisfied with the phone and quality of phone so contacted helpline and they suggested to contact nearest service center and I
contacted mehsana (384002) service center but the response of the service center is very bad experience to me

they have no value for customer and not even responding properly to the customer. This seems they are laughing on our cheat.

Bharat Darji was the person we contacted.
If service center is not helping customer or not guiding properly then why it exists that we can't understand.

Now to whom I should contact I can't understand. Please guide.

When i went to samsung service center to fix broken display of my smartphone they have exchanged my smartphone camera with a bad camera.. When i complaint regarding this they are misbehaving me..

I had baught a brand new samsung galaxy A13 on 10th of august but after only 10 minutes of purchase when i open the device its on very low charging so i had to put it on charge but while the device is charging the device starts heating more than the normal samsung phone and also started smelling like something is burning and i had to put it off from the charging and as its a new device and it is having problem from the very first day of purchase so i don't want that my device gets repaired so i want samsung to approve my return and allow me to buy a new phone as the complaint is already in consumer forum against it so i don't want it to be more hectic for samsung n all
So please contact me and approve my return as soon as possible because i am a college student and i had to get the new phone as soon as possible
I hope u get my problem and understand my concern

Riyaz
[protected]
Contact me on this number