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Samsung India Complaints & Reviews

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Updated: Jan 16, 2026

Complaints 18986

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11190

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7796

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Samsung India reviews & complaints page 42

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I had baught a brand new samsung galaxy A13 on 10th of august but after only 10 minutes of purchase when i open the device its on very low charging so i had to put it on charge but while the device is charging the device starts heating more than the normal samsung phone and also started smelling like something is burning and i had to put it off from the charging and as its a new device and it is having problem from the very first day of purchase so i don't want that my device gets repaired so i want samsung to approve my return and allow me to buy a new phone as the complaint is already in consumer forum against it so i don't want it to be more hectic for samsung n all
So please contact me and approve my return as soon as possible because i am a college student and i had to get the new phone as soon as possible
I hope u get my problem and understand my concern

Riyaz
[protected]
Contact me on this number

Sep 22, 2022

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Aug 18, 2022

Updated by Riyazs11 The samsung india members are not even contacting me even when mailed them more than 10 times and they are very irresponsible and disgustung service

Aug 19, 2022

Updated by Riyazs11 Samsung india is a liar they always cheat their customers and not responds to customer complaints

Verified Support

Aug 20, 2022

Samsung India Customer Care's response Dear Customer

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.

We assure you that our relevant team member will contact you as soon as possible.

Kindly wait for the response from them.

Best Regards,
Samsung

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Hi there I got massage from samsung 2 month ago saying I win the big prize thin I did call the samsung head office to make sure they saying I do win it 😀 $900000
Can you please help me to get my prize
[protected]@hotmail.com
Thanks 🌹

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I bought a galaxy a50s, but after some day uses it restart automatically, in 2 3 months, it completely dead, i get it to a service center and they told me to change the motherboard of cost 11k. this is not fair @samsung, it is like a cheating with customer, company should take action on this and replace all of motherboard of customer who have problem without any cost .
CONTACT DETAIL
name:-piyush yadav
email:[protected]@gmail.com
mo:-[protected]

Aug 26, 2022

Updated by ρϊýϋśի ।यादव। @samsung plz reply.

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I had purchased a Samsung refrigerator( order ID : [protected] ) through Samsung Online shop on 07.04.2022 and the payment was made through my ICICI Debit card EMI. However, Since the product delivered was defective, I had returned the item back to Samsung on 09 May 2022. I received an email from Samsung stating they had initiated the refund on May 10 2022 and it will take 7 to 10 business days to reflect on my account. However, The refund...

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Hello Sir,
About 1.7 year Ago I'll Buy a Samsung Galaxy M31s Mobile And suddenly One My Phone Just Outomatic Restarting And It's Freezing On Samsung Logo. So I'll Go to Samsung Care Far From My Home 44km And Than The Care Guys Told Me That It Has Motherboard Issue And It's Needs To Be Replaced. Then I'll Check It On Internet And Then I See That In M Series, there are Lots Of Case Like Me And It's Starts From A Major Update of Software.
So indirectly Samsung Company Do Fraud To People.
PLEASE REPLACE MY PHONE'S MOTHERBOARD FOR FREE BECAUSE IT'S NOT MINE FAULT.

Samsung India customer support has been notified about the posted complaint.

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Address: Gurugram, Haryana

My mobile phone of Samsung brand model name Flip3 got worn out cracks with in one month of display change. And after shown to service centre they said its due to pressure, how come a display crack from folding area with pressure and they said it’s physically damage so they can’t take the product in warranty.
Display and battery was changed after 6month due to mobile phone got dead while working with nothing and due to under warranty they changed my display and battery but after one month of display replacement my display got cracked from folding area.
After complaining on CEO portal of Samsung got response and they ask to submit my device on 7th Aug 2022 since then no update and no reminder response from samsung side.
Last contact was on 14th Aug 2022 from new customer executive that they will contact on 16th Aug but I called on samsung customer care but no response from them now. Today is 17th Aug 2022ю

+3 photos

Aug 30, 2022

Complaint marked as Resolved

Product display has been changed by samsung under warranty. But hope it will last long

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 20, 2022

Samsung India Customer Care's response Dear Customer

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.

We assure you that our relevant team member will contact you as soon as possible.

Kindly wait for the response from them.

Best Regards,
Samsung

Aug 23, 2022

Updated by chunkytakkar1990 Waiting for samsung response.

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Address: N53 1-32-1 patil nagar cidco nashik 422008

My display is not working after the software update.
i had a talk with Samsung customer service. i ask them my phone is not in warranty they said we will give one time screen replacement. after that i visited Samsung care, and after 5 days i called them for the status. Now they are saying your phone having some damages, but the damages are too old and screen having zero damage.
i repaired my phone 6 months ago, you can check history.
i invested cash 50, 000 inr for the phone and i want screen replacement or give me my money back.

+1 photos

Sep 21, 2022

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 20, 2022

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung

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I have purchased Samsung Galaxy M31s in Nov 2020. Little did I know it would turn into a disaster and Samsung as a company would loose my trust on it.
Recently I started facing automatic restart issue like many other users and visited customer care hoping some help. From the Engineer at customer care center, I learnt that the issue is with the power IC and he said since they are not authorized to replace the power IC, they will have...

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Within a year of purchasing the oven it stopped working. Date of purchase 18th August 2021.i complained on 11 August 2022.tecnician visited the same day and said some parts have to be ordered . Hee wanted the visiting fees, but I reminded him that the oven is still under the guarantee period. He didn't turn up after that day. I spoke to customer care and i get the same reply daily saying that your complaint is on high priority. To this day no one has turned up

Sep 21, 2022

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Aug 17, 2022

Updated by qudsiya kauser An e mail too was sent to which I got the reply. I fail to understand why isn't anyone turning up for repair.

Aug 18, 2022

Updated by qudsiya kauser No action till now . Instead got an sms that my service request no [protected] will be cancelled

Verified Support

Aug 21, 2022

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung

View replies

Q

qudsiya kauser

Aug 18, 2022

Still no action has been taken. I just got an sms that my service request no [protected] will be cancelled

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Address: Near mallikarjun Galli Hunnur 587119

I have bought Samsung galaxy M31s in 17/Nov/2020 after that phone is working well and the best after in the month of October 2021 I have found the restarting issue. then I visited the customer service they have replaced the motherboard.
Now after the Jun update I facing the same issue with freezing the phone and restarting again and again
I went to customer service they said the motherboard is dameged and you have to 8to9k rupees.
Please help me Samsung I trusted in this brand for many years but now a days the lots of people not believe in Samsung brand
Please help ( I am a student and am not having such money )

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2022

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung

Aug 22, 2022

Updated by Konnurmath [protected]
[protected]@gmail.com

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Address: House No 78 , Mani Road Murarpur Near Dr Madan Lal Agrawal

I am complaining for my freeze, my freeze compressor is bad since last 20 days and despite complaining to samsung custmor no and local samsung service center no one have to come to install compressor and engneer also visit and he told my compressor not worked so installed new one and he inform service centre for new compressor and compressor is in warranty period, i I have become very upset, give some instruction from samsung service so that it can be installed soon.

Sep 22, 2022

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2022

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung

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Unable to get solution on the Samsung hd 4k led tv issue even after 2 months under warranty period.
Even after writing mail to CEO office India still saying excuses for last 2 weeks. Loosing trust on Samsung
Job sheet numbers:
[protected], [protected]
Also poor customer support for CEO desk also . The person email id is : arun.[protected]@partner.samsung.com
My Phone: +91-[protected]

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2022

Samsung India Customer Care's response Dear customer,

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.

We assure you that our relevant team member will contact you as soon as possible.

Kindly wait for the response from
them.

Best Regards,
Samsung

Aug 26, 2022

Updated by DEEPAK JOY JOSEPH Still no one contacted and no response from Samsung.
My warranty is going to expire on next week.
I am behind this issue for the last 3 months.
Your CEO office member arun.[protected]@partner.samsung.com has done something wrong with this issue.
Atleast please let me know how many years you need and what the concern team has done for this issue?

The worst costumer support ever I have is from samsung. Hope the world will get to know this soon.

Aug 26, 2022

Updated by DEEPAK JOY JOSEPH This person arun.[protected]@partner.samsung.com said he will replace the tv first then he said he will give repair and 6 months extended warranty. Now he is not at all responding. Now I am in the middle of the sea. This is how this person making samsung the worst customer experience.
Is he really from samsung.he even said he is the final authority of Samsung.
Is there no one in Samsung to make them to work in propper way.

Sep 18, 2022

Updated by DEEPAK JOY JOSEPH Any update this issue? No response from samsung

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I had bought a Samsung Galaxy M31s 2 years back on August 6th 2020 for my father.

The phone was in excellent condition and suddenly it restarted and got stuck on the logo page. Attaching pictures for your reference. On pressing the volume down button and power button at once, the phone is switching on, only to get back to the same screen again after a couple of minutes.

The service center people said the motherboard needs to be replaced which would cost around 7-8K. We have already invested 20K in the phone and asking us to pay another 7-8K because of faulty software/processor is simply unfair.

Please provide free/replacement of motherboard.

+1 photos

Sep 21, 2022

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2022

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung

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Hi sir
Iam using Samsung refrigerator single door which I got gift from my friends now it is not not working I have raised the service request for refrigerator.service person came and check the refrigerator and said he need the original bill for repair and relpace the compressor of refrigerator.i said him I don't have the bill for.he say it will cost for repair 8000 to 10000 without bill.but is in warranty purchased 2016 how can I give the amount.
Below is service request number and
Service Request Date
Sunday, August 07, 2022

Service Request Number
[protected]

Model Number
RR19K182ZRZ/HL

Request you to help for repair and relpace of compressor

Thanks and regards
Sunil
[protected]

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I visited the samsung service centre in Chandigarh to get my phone screen repaired and i was supposed to submit 2000 as advance for the payment of 4200 and they rejected 3 bills of 2000 saying that the machine will not accept it although the notes were in good condition when i questioned about the matter the engineer named sunny behaved rudely and ill treated me and disrespected the 2000 bill

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Address: NAVRATAN HATA,IDBI BANK PURNIA

I have bought a Samsung M31s mobile phone on 23rd Aug 2020...It was all working well but as soon as i updated my software in April 2022 the phone stopped working as it was before...
Phone started to hang and it got automatic switch off issues...
For the same i contacted samsung service care and they said that there is a fault in motherboard and i have to change it and will have to pay for it...
This is total nuisance that after samsung software update my phone's motherboard is corrupt and of no use...
For the same i submitted my phone in Samsung care and i want a free repair of my phone or i claim for a brand new phone...
I mail complaint to Samsung CEO regarding my problem they told me they will help me..
I followed them as they told me they took more than 10 days and told that cost of mother board is around 8000 rupees and we can help you only 25% of it which i have to pay 6000 rupees still and this is only we can do..
Why would I pay if fault came from samsung and not from me but they are dening to help me more ..
Plz look at this matter and solve it as soon as possible..
Shubham Verma
[protected]
[protected]@gmail.com

+1 photos

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2022

Samsung India Customer Care's response Dear customer,

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.

We assure you that our relevant team member will contact you as soon as possible.

Kindly wait for the response from
them.

Best Regards,
Samsung

Aug 18, 2022

Updated by Shubham Verma 08 I haven't received any update from Samsung they are not even replying my mail and not even calling me ..
Its been more than 12 days but they are not even tried to help and made lot of excuses plz look at this matter because its really important for me...
Shubham Verma
[protected]
[protected]@gmail.com

Aug 22, 2022

Updated by Shubham Verma 08 I have bought a Samsung M31s mobile phone on 23rd Aug 2020...It was all working well but as soon as i updated my software in April 2022 the phone stopped working as it was before...
Phone started to hang and it got automatic switch off issues...
For the same i contacted samsung service care and they said that there is a fault in motherboard and i have to change it and will have to pay for it...
This is total nuisance that after samsung software update my phone's motherboard is corrupt and of no use...
For the same i submitted my phone in Samsung care and i want a free repair of my phone or i claim for a brand new phone...
I mail complaint to Samsung CEO regarding my problem they told me they will help me..
I followed them as they told me they took more than 10 days and told that cost of mother board is around 8000 rupees and we can help you only 25% of it which i have to pay 6000 rupees still and this is only we can do..
It's been more than 2 weeks but they are dening to help me more and making excuses which is completely unfair for me ...
Why would I pay if fault came from samsung and not from me but they are dening to help me more ..
Plz look at this matter and solve it as soon as possible..
Shubham Verma
[protected]
[protected]@gmail.com

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I purchased the phone 16 month back. But the touch screen is not working in the center part now. No rough usage or any damage from my side.

Tried factory reset and issue is still same. This is clearly a manufacturing defect since the issue appears after 10-15months and needs to be rectified by Samsung.

Sep 21, 2022

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2022

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung

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Address: Patna bihar

I have a buy a 75 inch tv approx 5 mo th ago for 1.5 lakh after 5 month its display is totally black and I have register a complaint around a month ago but no response till now. I m feel totally helpless please help me

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I purchased the phone 18 month back after seeing good reviews of Samsung M31s smartphone. But it stopped working suddenly now giving constant screen freezes and restarts. No rough usage or any damage from my side.

Tried factory reset and issue is still same. I saw most of the M31s user is facing the same issue after 10-15months o[censored]se. This is clearly a manufacturing defect and needs to be rectified by Samsung. visited service center but they said most of the m series phone is facing the same issue and had to get the motherboard replaced with cost of more than Rs 7000.This is due to the manufacturing defect which we can't bear.
you should take action on this.

Sep 16, 2022

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2022

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung

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Address: R/O NEAR OXFORD SCHOOL ROSNABAD NVODAYA NAGAR HARIDWAR

Dear
i was purchased samsung double door freez in year 2014.Form m/s taneja agencies (t-82 shivalik nagar bhel haridwar). I contect to agencies and he send two perosn for cheking issued and he said me to do compailent in samsung service center( m/s samridi enterpticese(512, model colony, haridwar) on dated 12.07.2022 .My freez comperior is under warrent(10 year) so i humbel reqested to you please resolved as soon possible .
Thanks

+1 photos

Sep 18, 2022

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2022

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung

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