Samsung India Complaints & Reviews

I bought samsung air conditioner 2 months back and suddenly it had issues from last 1 week. Its not cooling at all. Worst part is samsung customer support, i placed a complaint 2 days back and still no technician showed up to fix the issue. Every time i spoke to customer service representative they said technician will arrive in 2 hours, its been more than 48 hours now. There is no call and no update from the technician. Worst samsung customer service i have ever experienced.

Sir,

This phone is under warranty and still 3 moths remains. Back key led is not blinking so I have called to customer care executive two time and I follow all the steps what they said, even they have control m, y phone with smart tutor and didn't do anything. At the end they said go to service center and now they tell this phone's screen, battery, circuit will have to be change, then what remains to not to be changed? What executive said it is not as per Samsung terms and condition to be cover so you will have to paid and if I pay all these charges then it reach to 28000, I want to ask what is meaning meaning of such warranty and why you people give warranty? and cheats the people. whenever my any phone has been saw to Samsung they always find fault of customer, not Samsung anytime. Now they tell water has gone into the phone, but they will not say it is defect of the item, and by the way you people also say it is water resistance phone?

I want my phone either to be repair at all or replace. And accept sometime your fault too.

Thanks,
Kishore

In waranty period, samsung refused to provide the service of mobile with no charges, we are suffering physical and mental agony and harassment due to irresponsible and negligence in the service of samsung, which could not be compensated in the terms of money, so look into this matter seriously.

So, solve the pending matter for repair of my mobile without any charges and compensate me for irresoponsible and negligence in service of samsung immediate.

Rajesh arora
[protected]

Customer reference number [protected]

Dear Mr. Tarun,

In spite of my several reminders matter is unresolved.

Please be informed that I have received tele call on 22.03.2017 from your service center (Untakhana, Medical Square, Nagpur) madam informed me that she will close my complaint as the decision is made for my complaint & the hand set is to be repaired under FOC.
Till date I haven't received any such communication in return from your end.
Today I visited service center to know further updates but they are returning the hand set without repairs for which I refused to receive the same, I can understand form the communication today from your service center that the approval is yet to be received from your end for repairs under FOC.
I am surprised to the delay caused by you for such complaints because of which customers like me suffers.
You are kindly requested to send the instructions/approval so that the matter is resolved without further delay. I am hardly suffering also my works are hampering due to non availability of hand set as it is too long approximately 3 + months the matter is unresolved.

Waiting for your prompt and positive reply soonest possible.

I once again request you not to close my complaint unless & until the matter is shorted out.

Regards,

Alankar Kamble
+91 [protected]
Customer

1. Difficulty to complain to Samsung
Unlike LG, Samsung does not have its own engineers to repair a defect in the refrigerator
2. When we go to Google, you get several toll free numbers
3. I chose a number 1800
4. An engineer by name Abdul Kadher came to my house and examined the refrigerator. For that he charged Rs. 500. He said that the compressor and timer need to be changed. My initial decision was not to get it repaired and go for a new one

Abdul prevailed upon me to get it repaired and assured that once this is done, it will work for 8 or 9 years without problem. My wife also felt the same way so, I asked him to do the needful.

Next day, another person came and started working on the refrigerator about an hour later, I realised that he was putting LG compressor. I asked him why he was putting LG compressor for a Samsung refrigerator. His answer was that both LG and Samsung use the same compressor manufactured by some other company.

The bill came to 9, 850/- and I paid it by my credit card.

I found the next morning the refrigerator was not cooling. I called Abdul and asked him to come. He came and said that something was wrong with the cooling element. I told him that I would not pay anything more. However, he did something and told me that it would now be alright.

No, it was not alright. So, I again called him. He came after a day and said that he has to get somebody to look at it.

Incidentally, I noted that he had issued the receipt to me in the name of Happy Home Care located at NO. 2593, 22nd Cross Street, Ambethkar Nagar, Adambakkam, Chennai 600 088. Cell;[protected], [protected]. The address made me realise that this company had nothing to do with Samsung. However, I do not understand how a call made to a toll number for Samsung is picked by Happy Home Care. During the last 3 days, I called several toll free Samsung customer care numbers. This gave me a terribly wretched experience. When I called about 3 days ago, one Mr. Sharma picked the phone and asked me what the problem was. I explained the whole thing. Then he told me that his supervisor will speak to me within the next 3 to 4 hours. Since, I had spoken to Mr. Sharma at about 1.15 pm, I expected a call from supervisor before 6 pm. But nothing happened. So, I again called at 6 pm; one Mr. Suresh picked the phone. He again asked me for the problem and I narrated the whole story. He assured me that the supervisor will call me before 7 pm. Nothing happened. I called again the next day (Saturday), and one Ms.Valli took the phone and asked me what the problem was. I again narrated the whole story and said that it would be in the interest of Samsung that this great supervisor should call me. I also made clear that if I did not receive the call by 6 pm, I would buy a new refrigerator (certainly not Samsung) by the next morning.
I have now bought a new LG refrigerator. However I thought that since I have Samsung Airconditioners etc., I should bring the entire matter of indifference and discourtesy on the part of the supervisors in the Samsung refrigerator section.
Even more importantly, I would like to know how a toll free call number was directly picked by someone in the Happy Home Care. It seems to be some kind of mischief for investigation.

I must also add that I called the Happy Home Care and told them that I was planning to initiate action for their having cheated me. Then a person called me on behalf of Happy Home Centre that he would come to my house and return the money on condition that they would take back the LG compressor. I refused on the grounds that exposure of the possible solution between some Samsung agents and the Happy Home is more important than getting my money back and returning the LG compressor.
I think I have said all that needs to be said. It is very important that you kindly respond to me. I have decided to go to the highest level of authority including the customers forum and Union Ministry to Commerce to rescue my fellow Indians from the ‘game’ if any. I will wait for 4 – 5 days before proceeding further. My mobile number is +[protected].

Thank you
Warm regards

P.C. Kesavan

I have a two door refrigerator i am facing cooling problem from last 6 month
your Representative Mr. reddy came two time for attend the problem and fill the gas in refrigeration two time but still i am facing problem of coiling i complained many time but not satisfied with your attenuation so i last time compelling you about the problem . so please take in notice and do need full.

I have install 5 air conditioner of only samsung. (You can check all the 5 ac details on your data base with my mobile no [protected] and alternate no [protected]

Out of above 1 is purchased on 27/03/2013 having model no as182bbfnstl
This ac has following past problems

1. Compressor change
2. Cooling coil change
3. Fan motor change
4. Circuit board change
5. 4 time gas refilling and many times engineering charge paid.

Now again compressor has been blast.

Complain was logon on 28/03/2017, engineer visit was done on 05/04/2017
After calling and reminds many times.

At the time of ac repairing by your engineer the cooling coil was damage (Damage is due to heat on cooling coil). The same will be accepted by your engineer at spot but letter service center deny to accept that.
On later i have to pay the cost of cooling coil and gas and service engineer charge and my ac was brake down for more than 1 month (Too much bad service) in summer.

I told service center to replace this ac, he told your ac will be valued 12% of cost only.

This not this time, all time engineer visit wad done after 7-8 days of complain login.

Other 4 ac has no problem yet.

I think i am a major customer of your
I am again and again too much unhappy with samsung service
And plan to change to hitachi ac.

Samsung product & services has worst quality. This was my last association with samsung.in future neither i will purchase any prod. Of samsung nor i will suggest to anyone. B'coz from the first day my new fridge is not able to do cooling. I have already complained 4 times but still my problem is not resolved. Customer care is not able to do anything.

Samsung 1.5 ton 3 star split AC was delivered to my residence on 6th April, 2017. As per the terms of the offer, the installation was free. I had first placed a request with your call centre on 6th April for installation. Despite repeated reminders and complaints, till date I have not been informed any details related to the installation. The call centre has already raised repeated reminders on my behalf and I have been informed that the respective service centre has closed the reminder by remarking that they have contacted me 9 times . This is not true as I have been contacted only twice (mob no 9***241213) and both the times the representative asked me whether the AC has been delivered. She disconnected the line without waiting for any reply and I was unable to return the call due to the continuous busy tone give (Star digital services pvt ltd). I am tired of being part of this circus between the call centre and service centre. I have just 2 questions to ask:
1) Why can't Samsung inform in advance to the customers about its inability to provide service ?
2) Is the installation delayed because its free?
I would request Samsung to confirm their inability so that at least I can get the AC installed from outside vendors.
The temperature in hyderabad has already crossed 40 and obviously is there any point in installation after the summer is over?? For your reference, my complaint no is [protected].

Sir /Madam
The undersigned has purchased the Samsung A5i Model from authorized vender shop Reliance DX mini J-24 sector 18, Noida 201301 of Rs. 28, 500/- dated[protected]enclosure is attached). After 6 months my mobile get dipped into the water. I thought for getting repair of my mobile. I went to Noida service centre, the engineer opened my mobile and he saw the water particles were spread all over the mother board, battery and charging slot area. He had taken the click of it and also showed to me. He told there is water logging in the mobile and it is not covered under warranty. He suggested me to change mother board and charging slot and gave me the estimate of around Rs. 10, 000/- for the same. I accepted and told him to repair at the earliest. On 22.10.2016 I got my mobile and the total money I paid to him of Rs. 8, 914.41 with all the taxes is attached in enclosure. I asked him why did you replace only motherboard and did not replace the battery and charging slot, it may cause some problem in future. He said to me there is not much problem in charging slot and he removed the water particles from their and gave the assurance that nothing will happen in future. In case, any problem will occurred regarding the same within 6 months he and service centre are there to resolve the problem without taking any money. In the February last, I observed that mobile battery is swelling and after few days I noticed that it is being charged and discharged very quickly. On 26.03.2017, I again submitted my mobile to the service centre (Okhala service centre). An engineer opened my mobile and he said the battery is deadly swelled and due to that space is created, LCD is not properly fit (enclosure is attached). As the mobile is in warranty period, he did not give any estimate and said to me that the mobile will get repair. On 31.03.2017 I called to service centre to know my mobile status. From him I got to know there is water logging in the battery. I astonished and said to him how this could be possible when mobile is not even contacted with water. If water goes inside the mobile then water particles should be spread all over the phone and it can be easily identified while opening it, as in previous case. Why did engineer not inform me at that time? How water logged only in the battery? The engineer who repaired the mobile first time did not repaired properly due to that it is causing problem now. If at that time he clearly informed me that even though you repaired your mobile after some time it might cause some problem. Then I do not repair my mobile and my money could be saved.
In view of above, I kindly request you to look into this matter and register my complaint and take strong action against the engineer and the Noida service centre. I have paid Rs 37, 414.41/- till now in this mobile. It is also requested you to return my money back.
Waiting for your reply
Thanking you.
With regards,
Rangoli Vishambhari

I have recently purchased samsung on 8 from flipkart but due to heating issue i replaced it and got a new phone but this phone is getting very hot even when not using and the battery drains in just 1 hr and the phone its so much that my hand gets numb plz take this phone back and refund me my money as i have even got shock while charging this phone who will take responsibility if anything harmful happen to me while using mobile it heats so much that it can even burst plz refund me my money and take back the phone flipkart is not ready to take it back so i have no other option plz do the needfull

I purchased samsung ac on 30th march 2017, while purchasing the same they gave assurance for the ac installation on the 2 days later based on our request i. E on 1st april 2017.ac has not been installed up to now since i made lot of request, every time they gave me fake promises to wait for the next and next days.. Every day i make a call to them and request them to install the ac but they say the same thing that you will get a call.. It will be done asap.. But neither i get call nor ac has been installed.. When i got tired to call them i visited to the store from where i purchased the ac (Bajaj electronics, uppal hyderabad), they are also giving us the false and fake promises then finally i had to post the same problem here.. Hoping some response!

I want to lodge a complaint against samsung as my refrigerator is not working and from last 12 days i am complaining but my problem is not getting resolve. My food stuffs are getting damage. As per diagnosis technician told me that compressor is defective besides this service center is not responding. i have purchased referigerator 2 yrs back compressor is still in warranty and from last 1 year i am continuously facing problems and when i ask in samsung customer care to communicate me with higher authority they don't use to forward their call. I am very much frustrated from such poor service provided to me plz help me.

I have complaint about my Samsung J7 mobile touch screen problem.
pl see attachment for details since 5 months back, with repeated followup with
service center korba no result .

can you return my phone if possible with out attending it.

Customer name - k c chauhan
Bill no - [protected] dated 12.10.2016

Service request acknowledgement attached.

Complaint no.[protected]
[protected]
Today [protected]

First two complaints shown as cancelled without intimating to customer...So was not aware of its status. You can refer now today complaint no. And please provide valuable Product Services.

Its pathetic service from Samsung got two defective products consequently and Samsung is not at all interested in resolving but only to give stupid reference no. ..You didn't receive any message or acknowledgement​ of your complaint. So difficult to track their service.
It's more than 20 days I have paid for product but not received the working product nor the service.

Sir, My Samsung Mobile Model No.GT-S5360 purchased 3 years
back and no billor paticularrs availabvle, My complaint is my i am
not able to Charging my Mobile with my Best ERD Charger. i have
tried my best to charge and my Mobile is not ncdharging.
Also i wish to point out therebius noi poroblemwith ot her parts/manus
excepoy Charging problem.
I have approched Samsung Customerr Care and explained to them
my problem. They told me to approch to HIGH TECK/Anna Nsagar
and it ius far awqay from my place and i am a Senior Citizen aged 81Years
so i havr approched one M/s.AMAR TELECOM/Perambur/Chennai-11
whiuch is near to me i have contacted and told my problem and they
have given " Customer IUnformation Slip" No:975 dt 07/04/2017.
MY humble request is inless the moibile inseide CIRCUT properly
checked my poroblem will not be solved
I sincerly hopr you will look into this and please do the needful.
Wiuth Regards
A.T.Varadshan
Date; 08/04/2017

I have a problem of fridge bottom portion is not cooling this thing happen from past 3 years every winter this problem arise . Every time samsung engineer comes and tell me due to heavy ice this problem has been coming i ask him to repair but he said it is normal with fridge ok but from past 6 month problem is continues i called samsung again engineer came and told me fridge thermacol is damage and it can not be repair and this problem us happen with samsung first tell me how can thermacol can get damage how any body can get inside and tore it i had brought the fridge in 2009 and he told me my fride value is now zero what the hell me and my cousin had brought the fridge at the same time his company was lg he s working fine and i am the guy paying for every engineer visit . What the f man . Even now your engineer are suggesting to buy lg product i had believe in samsung thats why ac, tv and even mobile every thing is of samsung but know i m not going to suggests samsung to any one how can a fridge just 7 year old can be unreliable .

Have RT28HCLS1 model since 5 years. Recently condenser developed leak, as confirmed by Samsung approved technician. However, repairing methods i am not happy with. As per technician, separate condenser is required to be installed but coils are required to be fixed outside on back surface as these freezes can't be repaired once condenser is leaked. I am ok with new condenser but apprehensive about this make shift method of fixing coils outside after repairing. Samsung India, can you please help me with the repair in such case. how condenser leaks should be repaired as per Samsung standard procedure?
Mob: [protected], Jamnagar, Gujrat India

I brought a samsung 1.5 ton AC from Bajaj Electronics on 28th of March. After lot of follow up the service engineer came for installation on 1st May. When i switched on the AC, the AC was not working and giving me an error code ( E 154 error). I called the service engineer back and he came back on 2nd to check the AC. He said there was a problem with the AC Unit and that the technician will come and check it. On Monday, a technician from Samsung visited and told me that there is a problem with wiring in the AC unit and this will have to be replaced. He promised to help.

I did not get any calls for next two days and i kept following up with the call center. After many followups, i was told that the complain has been logged and the service engineer will come and visit.

It is already 11 days since i purchased the AC and i have not heard back anything. I would like to get my money back and also get compensation for all the trouble. I work in an MNC and my son is appearing for board exams this year. I brought the AC to help him study better. but now the exams are over, but the AC is still not there in spite of me paying so much

Complain number with Samsung: [protected]
Status: Unresolved, no call back either
Date of purchase: 28th March
Reseller: Bajaj Electronics, Jubilee HIlls, Hyderabad

Hi,

I had requested the request for the AC servicing on 5 th of april,
till today 7th april i havenot got the AC serviced.
On calling the customer care they are committing the false promises that it will be serviced soon and engineer will come.

Please look into the matter as my last free service is in pending state if they come late then i wont pay a single penny to the service engineer.