Samsung India Complaints & Reviews

I have purchased a mobile phone (Samsung j5 prime) from an authorized showroom of samsung on november 2016, bangalore, i had booked complaint with samsung service centre @ indira nagar, bangalore. My mobile display is completely gone. I visited service center explained about the issue also and said the mobile is in warranty. They have taken it for servicing, after few hours they have called and explained that the motherboard and led display have gone. How did the entire system go into fault within few months??? The service center employees are telling that its an electronic device and any time defect will happen. Also their way of speaking is really horrible not understanding our value wat we invested in that mobile. My question is instead of replacing 80% parts in the mobile. Why can't you give a new mobile??? Since it is a manufacturing defect...

I have purchased my tv on 18.06.2016 (Model - ua32fh4003r) from palaniyappa electronics area - pammal, city - chennai.

While purchasing they did tell about the wall mount installation procedure as well limited period like 6 month validity.

After purchasing i have used past 10 months using with the stand which was given by the manufacturer.

Right now am relocated and this house have wall mounted marks, so, i have called up samsung customer care regarding this issue. But they simply told like, this is only validity for 6 months from the purchase date and this is standard policy and if you want means we will charge 1150 rupees for the installation.

If really this is a standard policy means, you should mention in policy copy know, dealer also made a problem while purchase the tv, they suppose to explain about that.

What ever it is finally the customer only affected. Any way i did not use that gift.

So, kindly look into this one and arrange the installation as free of cost.

Note : samsung service is good but some silly issues is there to handle the customers. Please get back to me.

Finally they spoken to me like about this issue and they try to convenience to me, actually the thing is only 1150 rupees,

They would not be ready to help the customer even which is the problem within the dealer and samsung side.

Fantastic customer support, here after i wont go for samsung.

Regards,

R. Nirmalraj,
[protected].

HI,

Im Riyaz Shaikh, From Nasik, Maharashtra, India, Im surrender (Bill no. [protected]) my handset SM-A710FZDFINS to service center second time with same issue on 21st March 2017. but unfortunately the part (Battery) not available so I demand my money back but still no reply or action taken from samsung India Executive.

I request you please look into query and give me Mobile Handset back with necessary action on priority or give me my money back.

Acknowledge receipt attached for your reference.
Regards

Riyaz Shaikh
Ph.[protected].

I am unable to select more than 20 contacts to send text messages. I need to send it to a group of 100 members. How can I proceed. Is there any app which I can use to send messages to 100 contacts.
I have found Gionee and other mobiles far good than this. If I cant send it I wish to change the mobile which I purchased it new.
Dr. M.N. Shesha Prakash

Lodged complaint for repair of 1.5 ton split ac on 2/4/17 (Refer [protected]). Call centre was very specific that service person will come by 12 noon. Nobody came. Reminded on 6/4/17, 11/4/17 and 17/4/17. Every body apologises regarding the delay but nobody attends the complaint.
Is it my mistake for having bought a samsung product? Am i supposed to ignore samsung in future purchase plans?

My name is ajith. I had purchased a samsung 32f5100 32" led tv on[protected] from digital plaza, yelahanka, bangalore. The product serial no. Is m2wg3pcd800809. After exactly completing one year of warranty period my tv got a problem. Complaint was registered and a service engineer came to check the problem and i was told by him that the led panel was damaged. So we replaced it with a new led pannel on[protected] by unique service solution which cost us rs.17000/- and replaced part id is bn95-00883a. After one year that means exactly after warrantly period over again the led panel was damaged. I am fed up with this problem. I had spent so much of my valuable money and time. There is something problem in my tv which is causing frequent problem. So i request you to replace it with a new tv but not with part which has problem.

Regards
Ajith

Sir your sales man give us wrong mobile without giving any information about that set and now they are not talking to us politely and also activate our handset without telling us sir/madam please solve our problem or give any other solution or otherwise i will go to consumer court beacuse i am very disappointed with your service.
manish salaria

I have visited samsung mobile repair centre at bhandup on 23/03/17 and today (18/04/17) at malad service centre. Both centre saying different problems and they ruined my phone in which only display was the problem now they saying phone dead and it will cost rs.9000 (Actual price was 14, 999 purchased on june 2016 and found faulty on march 2017) within 7 months phone found faulty (This is made in india product)
Can you pls look into this issue and help me to repair my phone
Otherwise i have no option but stop buying samsung products and even inform all contacts that samsung products not good

Complaint no. [protected], customer id=[protected]
My samsung washing machine stopped working. Complaint raised through customer care on 05.04.2017, service centre person came charged rs 400 to inspect, told motor has to be replaced. Service centre person again came on 08.04.2017 after repeated calls to take the machine to service centre for repair. Told this would be delivered in 2 days with repair. Finally delivered on 14.04.2017. Paid rs. 3500/- for the total repair with 3 months warranty. Machine not working form the next day as dryer is making a loud sound while operating. Called customer care again on 15.04.2017, told service team will contact soon, reminded customer care again on 17.04.2017, told service team will surely call on 18.04.2017. Till now no response. Fedup with continuous follwups, customer care seems very casual with the escalation. Request immediate attention. Regards sonia/debottam mandal ([protected]), kolkata, west bengal, india

Dear samsung service provider,

My name is shankhadip thakur and my registered mobile number is [protected].

I have registered one complaint against my slipt 1.5 ton ac, complain registered number is [protected] dated 8.04.2017. Complaint was my ac compressor is getting started immediately when i am switching on main switch of ac not even from my remote.

The way your service center people torturing me are stated below.

1) after my complaint on 8th of april, i have received call from your field executive on 8th of april at 5:00 pm and he informed me that he won’t be able to come today as its already evening so he will come on next day. He also suggested me if any one call me from service center then i should reply that i am not in home so i asked your executive to come tomorrow.

2) next day your executive came and he suggested me to take his personal service as it is a minor problem and if i take his personal service he will charge me only rs 1200/- to resolve this issue or else samsung will charge rs 2800.00.
I denied to take any personal service, then he said it’s a main pcb problem so that pcb needs to be changed and he took rs 2800 to change the main pcb.

3) on 12th he has changed the pcb and switch on my ac and he said it will take some time as he has installed new pcb so i have to observe for 2-3 days. When he has left my premises i found same problem but i waited for one day as he instructed me.

4) as the problem was not been resolved even after 2 days, again i called on 15th night but unfortunately no one came on 16th, again i called on 16th so on 17th again same person came and he again started doing his r&d and now he is saying problem is with compressor so this compressor needs to be changed. As the compressor is under warranty so servicing of compressor will be free but they need additional rs 3000/- for gas and transportation charges.

Now my question - is this the way you rob your customers??? Why a customer should pay for your r&d job.
If it is a compressor problem then why he has changed the pcb?.

I am working with utc company a part of carrier ac so i also have technical idea about hvac system.

Today they have taken back my outdoor unit to their workshop and i categorically mentioned that i will not pay anything for this.

Looking forward your kind intervention to resolve this issue.

Best regards
Shankhadip thakur
[protected]
Hankhadip. [protected]@gmail.com
P4/1 (Amarabati) pashupati bhattacharya road kolkata 700041

Dear sir,

The lower section of my double door refrigerator's is not getting cold, however upper section is functioning appropriately. The refrigerator was purchased in 2011. This problem occurred almost one month back. The refrigerator is never being serviced earlier. Kindly look in to the matter and appoint a qualified service engineer for satisfactory service. Kindly let me know the charges of the service too.

Thanks

Best regards

Ravindra singh tomar
Mobile - [protected]

Dear sir 11/04/17 ko mere pass [protected] no. Se dolly name ki samsung centre se call aayi thi ki samsung company me mera mobile no. [protected] offer me aagya hai jise samsung company mujhe samsung j7 prime 14, 000 ki price ka mobile offer me 3600 rs. Ka de rhi hai kya aap is offer ko lena chahenge to maine yes kr diya to unhone mujhe mere post office ka address liya aur mujhe verification call k liye bataya verification call agle din dopahar 12 bje [protected] se aayi usne mujhe kaha ki aap k post office me 1 hafte k andar ye parcel aajayega aur ye parcel 3600 ka cod rhega aap isko apne post office se le lijiyega maine ok kh diya 1 hafte baad jb mera parcel aaya to post office se call aayi ki mai use lene aajau mai jb lene gya to post office walo ne mujhse 3600 rs. Lekar de diya jb mai ghr aaya aur maine jb use open kiya to us k andar lakshmi ji, tortoise, key ring, nikla mai ghabra gya mai wapas post office gya tb unhone saaf kh diya ki isme hum kuch nhi kr skte mera aapse anurodh hai ki kripya uchit karwaayi kre

Respected sir,
I purchased a mobile phone (Samsung galaxy s7 edge) from an authorized showroom of samsung on 10.02.2017 at s m enterprises, tilak nagar, new delhi, which cost rupees 56000/-, which got defective after about 10-12 days. Which gave me okhla service center of samsung to get it done. After 3 days my phone was send me back by a service center member and said your phone is absolutely fine. After 1-2 days i came to know that the phone's bluetooth is not working and after the phone's camera stopped functioning after 4-5 days, then i sent the phone back to the okhla service center on 07.04.2017, the boy namely ravi had received it and i had totally denied the service center that i do not want to repair this phone, i need replacement my phone, at which service center told me that you will get a new phone. After 3 days, a boy namely deepak brings back with the same phone that i taking to a senior manager of service center and request to replace the phone. Deepak talked to his senior and went back. Next day i called service center regarding my phone’s status, he said that we have checking the quality test of your phone and know about what major problem and will call back in 1 hour. I called in the evening, the service center said to me that your phone was become delivered to you yesterday, then i told who has been delivered to me, then he said that you have become delivered then i said that in the morning you told that the phone’s quality test is going on and now you are refusing, they said that we have the same kind o[censored]pdates, you talk to the customer care regarding your problem and i am forwarding your case to customer case. After that i called to samsung customer case, he said that your phone is still in service center and you will get within 24 hours. So next day when i call back to customer care, he said that you take just 48 hours and wait for your case to be further forward. When i called 2 days later they again gave me 24 hours of time that you will find your phone. After that samsung customer care blocked my phone number and neither did i get my phone. So please i humble requesting to you get my phone from samsung and take a necessary action.
Thanking you.

Sandeep yadav
Ser/crime branch
R k puram sec-8, new delhi
Mob - [protected]

On 17/03/17 Yachna Chauhan requested for jobsheet copy. on the same day jobsheet copy was sent thru email.On 21/03/17 She informed that due to insufficient documents provided by us she is unable to find out details and closed our case. on 27/03/17 Sh Rakesh Roy informed that _quotcomplaint is still under progress with our team. We request you to bear with us_quot On today ie 07/04/2017 we contacted on 1800 40 SAMSUNG, we were informed that our case was closed on 31/03/2017 without resolving our problem. IT IS A CLEAR CASE OF CHEATING BY SAMSUNG. It is very surprising. we are attaching scanned copy of all documents sent to Samsung and Service centre and again repeating that ...It is very much astounding that responsible executive like you may write such irresponsible email uncovered by facts and thus making efforts to forfeit my window ac without even caring for future consequences of illegal forfeiture of WAC, which may entail in lodging of FIR against you. The whole case was told to you on phone as suggested by you . You demanded scanned copy of work order. I sent it through email. Now you are telling that it is insufficient . It is not prepared by me. It was given by the staff of your service centre who took WAC from me. You are not accepting your own document. In brief it submitted that:

WAC was purchased on 16/05/2009. BP no [protected] dated 14/06/2009, complaint not given on 25/08/2009, complaint no [protected] on dated 29/09/2011. Asif visited on 29/05/2012 and charged Rs 281 vide TCR no 1486 dated 29/05/2012. Verbally told that compressor was faulty. but not mentioned on receipt. On 12/04/2013 WAC was taken for repair by service centre vide work order no 1306 dated nil. As per terms & conditions at serial no 11 and 15 WAC was not repaired and delivered within 30 days from the date of submission to SIEPL. As per terms & conditions at serial no-16, no standby unit was provided. On 26/05/2013, we purchased new WAC on account of failure of Samsung Co to repair WAC in time frame. After that Co offered to refund after deducting depreciation for 03 years. we told that depreciation should be for two years, as it is defective piece and not working right from purchase date as is clear from above. we sent emails to support.[protected]@samsung.com on 11/04/2013, 12/04/2013, 01/05/2013, 19/05/2013, 21/05/2013, 25/05/2013, 03/10/2013, 19/04/2014 and so many.We sent letter dated 09/07/2013 t, o M/s Electronic people, 8/117 I/3 Lawyers Colony agra vide speed post no - EU[protected]IN dated 10/07/2013 with a copy to Managing Director/Chairman, SIEPL, 7th 8th Floor, IFCI Tower, 61-Nehru Plalce, New Delhi - 110019 vide speed post no - EU[protected]IN dated 10/07/2013 and to Samsung Customer Service, Suite A-25, Ground Floor, Front Tower, Mohan Cooperative Industrial estate, New Delhi-110044 vide speed post no - EU[protected]IN dated 25/07/2013. We sent letter dated 08/05/2017 to M/s Electronic People, 34, New Subhash Nagar, Lawyers Colony, agra - 282005 vide speed post no - EU[protected]In dated 15/05/2014 with a copy to Samsung Customer Service, Suite A-25, Ground Floor, Front Tower, Mohan cooperativr industries Estate, New Delhi -110044. We sent notice dated 07/06/2014 to MD, SIEPL, A-25, Ground Floor, Front Tower, Mohan Cooperative industrial estate Suites, New delhi -110044, The manager, Electronic People, 34 new Subhash Nagar, Lawyers Colony, Agra - 282005, The Manager, Gaurav distributors, 5-A, Taj road, sadar Bazar, agra 282001. But no action was taken. Given the above sequence of events, I request to refund Rs 19600/-along with interest there on as I do not want a repaired WAC.In addition I request you to compensate me with an amount of Rs 10000/- for the extreme stress and mental agony you have caused to me. In case you fail to act on this letter within 15 days from the date of this email I would be forced to : instruct my lawyer to file a suite against you. Start sustained online campign spreading the word about the appalling level of service that I have received from you and issue a press releases online and print media. I hope that I do not have to take steps and look forward to an amicable resolution of this issue.

K R Chahar,

39 / 88 B, Old Idgah Colony, agra - 282001

Mob : [protected] .

I been in service center of Marathahalli branch in Bangalore about the brightness related issue in my J7 mobile.he told to he will check handset for warranty but when he came back my handset is not at working .i told give back as it was earlier he told not possible and ask 4500 for repair even though warranty is there his name is Robbert .pl z need help because my new j7 mobile is now no use because of his irresponsible behavior
if Samsung service is like that then i will not prefer or tell to anybody to buy Samsung mobile.feeling very bad

Hi sir I purchase your handset a510 but that time my handset problem not sold in complen headset on ring side colour and crach on ring side so I sent this image is on no problem company complean your no[protected] on 26march 2017 7.25 am
3 time replacement give this problem regarding
my warranty is expiry 5 April date
but my problem is that tim6e not sol plz ignor my component
I complen in consumer corte . your service is very bad plz sol my phone problem my w

Your customers and suppliers very bad sarevc I complen in consumer corte your company related aurangabad

regarding Thapde Govind S
[protected]
[protected]@gmail.com

Hello Samsung, my slef Suresh using Samsung mobiles since 8 years (various models) wave2, s2, s4, s4?mini more and now bought new j7 prime just 3months ago its display got dim on top of the screen as some lights are on and some are failed.( display is defect )
While calling from it by using ask always sim card .it struck and and a written note reputedly shwon on sreen as
( unfortunately the phone has been stooped) and it don't go from the screen.
I request you to slove my problems or else change over this defect peace.

Sunit Kumar Agarwal
Ex. OSD-Law, MoF, GoI. Address for Communication:
H.No.1, Bagvantham Street
Tanikachalam Road, Pondy Bazar T. Nagar, CHENNAI 600 017

Mob. [protected] / [protected]

E-Mail: [protected]@yahoo.co.in
[protected]@gmail.com

Date: The 17th April 2017.


The Samsung India Electronics Pvt. Ltd.
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square,
Old Golf Road, Gurgaon, Sector-43,
GURGAON - 122002

Subject: FEW CLARIFICATIONS ABOUT MY LOST MOBILE.

Sir,

At 11:30 AM on 13.04.2017 at Chennai, someone stole my mobile- SAMSUNG GALAXY J-2 4G ANDROID with IMEI Nos.:355259/07/824803/9 and 355260/07/824803/7.

May the Samsung India guide me on the following points:-

1. Whether the mobile may be traced through IMEI numbers? If so, how and what I have to do. I have already lodged complaint with CSR No.187/2017 dt.13.04.2017 with Police Station:E-2, Royapettah, Mylapore, Chennai at 12:00 noon.
2. It is said that if a new SIM is inserted, the location of mobile may be traced. The mode how it may be possible and whether the new number may also be traced to catch the offender.
3. Whether the IMEI numbers may be destroyed or tempered with to avoid any trace even put to surveillance?
4. If the mobile is dismantled, whether there is any possibility to trace/catch the mobile/offender.
5. Whether SAMSUNG has policy of insurance and thus to compensate me. I bought it on 26.12.2015?
6. Any other suggestion, SAMSUNG would like to add.

An early response is solicited.

Regards.
(Sunit Kumar Agarwal)

I had called Samsung technician to fix my 1.5 Ton Split inverter AC, I was told a part was not working and they would have to ship it from Chennai and it will take 7 days, I have already waited 10 days, and today on 17th I was told that the part is not available and it will take another 3-4 days for the same to be procured. If you don't have the wherewithal to procure parts then don't sell your products, you want me to wait for you for more than half a month to fix my AC in this searing heat?? I am warning everyone of my friends and family not living in Chennai to not buy your products, as you don't have the service level to resolve complaints for people living away from that city. You have wasted 2 weeks of my warranty period as well, and I am terming it as a Deficiency of Service and maybe a case in Consumer Court will get you to your senses?

I have brought a samsung phone j7 prime .the phone automatically restart it self I deposited it in samsung customer care service centre amritsar near bus stand .the employees are just discasting there dealyng the process I have decide not to buy any product from samsung hate company and product .I visited 3 times there they just tell us to wait and then go