Samsung India Complaints & Reviews

On March 2015 I have bought a Samsung AC from Jamnagar dealer. On 8 Oct 2015 a complaint was lodge (Complaint ID [protected]), at that time serviceman informed me that there is an leakage in the coolant. He filled the gas and went, now on 17th April 2017 I have lodge a new complaint and a serviceman visited my place and informed the same issue again. when he is done with the inspection he informed me, there is a leakage in the outdoor unit and we will call you with in 24 working hours. Its been 3 days no call no information and I have to call the Samsung service center again and again for the same issue. On 20th of April 2017 I have again contacted Samsung CS and now they have arranged a senior engineer visit (Complaint ID [protected]). Today(20th April 2017) at around 12:00PM we received a call from the authorized dealer in Jamnagar and told us to pay round 2000 for the coolant. When I first lodge the complaint (8 oct 2015) at that time he did the same forced us to pay 2000 for the coolant and now again. I have visited his shop and he talk so rudely. Now I am done with all this and can not waste my more time on this, already wasted a lot. Sumsung CS services was good but I want that Samsung should take away the dealership from that guy and repair my AC.

Refrigerator is not working every time employee visits and on the next day it has same problem unnecessary repairing cost is charged every time but there is no result and very bad experience with the product company must stop making false claim and must stop providing there complaints if comp. Is unable to provide service i m sure to buy any of there product through out life

My device j5 2016 under warranty and under repair at universal techniques, scf 72, ground floor;aggarsain market, amrik singh road bathinda. Bill no.[protected] dated 12/04/2017.
Service centre staff call me at centre three times but not repair my device and unnecessarily harassing me. So please take necessary action as soon as possible.
Beant singh. [protected].
[protected]@gmail.com
#207, type-4, power colony
Lehra mohabbat district bathinda punjab

I have purchased the note 5 on 21.7.16. i have given for servicing on 27.03.2017 at samsung service centre for certain works at samsung ameerpet hyderabad with job card no. 2401 with a promise it will be returned withing 15 days. but till to date the service was not completed and delivered to me. it has been informed that only one technician available and he is sick and there is no correct information. day by day the service centre people are extending for delivery for one reason or other. plz take neccessary action.

M.Siddartha [protected]

I have a samsung refrigerator rt50h5809sl/2014 which got serviced by samsung technician a month back for thermostat.

During the process he had broken the glass of one of the shelves during handling. He fixed it on his own but seems to have used substandard glass and it now cracked today

This needs to be replaced at company cost very sad service provided

Respected sir/madam
I am prakash vasekar from sangli maharashtra ph.[protected]
I purchased the led from flip cart and i got phone call of your service engineer from service station of samsung. (And taken the appointment of 5 pm (Actually it was his convenient time) but he was not come on that time. Also i was taken the follow up by shrya service (Service station of samsung) but i got unsatisfied answers about that.

From,
S. Sreenivasulu,
Indiramma illu,
Daminedu,
Tirupati,
Mobile. No.[protected], [protected],

Respected sir,
Iam sreenivasulu liver of tirupati. Ihave bought a t. V. From bajaj electronics on[protected], two days have passed but still now t. V. Is not fitted. We have made call to bajaj electronics they said call to customer care. But then not at all responding and irritating with their non-sense words like today morning, evening.
So, within today i need tv to be fitted or alse we return tv. I expect u will take perfect action and help to fit our tv.

I purchased a washing mechane on 14-04-17, 5 days back, i dont know how to use it, but nobody come to my home, every day they call me i clearly told them, before 12 pm iam at home after 12 pm m going to my office, no body at my home, but they are not meet me, very bad experience for me, m not satiesfied, worst customer service, [protected] dis is my mobile number,

I have purchased a mobile phone (Samsung j5 prime) from an authorized showroom of samsung on november 2016, bangalore, i had booked complaint with samsung service centre @ indira nagar, bangalore. My mobile display is completely gone. I visited service center explained about the issue also and said the mobile is in warranty. They have taken it for servicing, after few hours they have called and explained that the motherboard and led display have gone. How did the entire system go into fault within few months??? The service center employees are telling that its an electronic device and any time defect will happen. Also their way of speaking is really horrible not understanding our value wat we invested in that mobile. My question is instead of replacing 80% parts in the mobile. Why can't you give a new mobile??? Since it is a manufacturing defect...

I have purchased my tv on 18.06.2016 (Model - ua32fh4003r) from palaniyappa electronics area - pammal, city - chennai.

While purchasing they did tell about the wall mount installation procedure as well limited period like 6 month validity.

After purchasing i have used past 10 months using with the stand which was given by the manufacturer.

Right now am relocated and this house have wall mounted marks, so, i have called up samsung customer care regarding this issue. But they simply told like, this is only validity for 6 months from the purchase date and this is standard policy and if you want means we will charge 1150 rupees for the installation.

If really this is a standard policy means, you should mention in policy copy know, dealer also made a problem while purchase the tv, they suppose to explain about that.

What ever it is finally the customer only affected. Any way i did not use that gift.

So, kindly look into this one and arrange the installation as free of cost.

Note : samsung service is good but some silly issues is there to handle the customers. Please get back to me.

Finally they spoken to me like about this issue and they try to convenience to me, actually the thing is only 1150 rupees,

They would not be ready to help the customer even which is the problem within the dealer and samsung side.

Fantastic customer support, here after i wont go for samsung.

Regards,

R. Nirmalraj,
[protected].

HI,

Im Riyaz Shaikh, From Nasik, Maharashtra, India, Im surrender (Bill no. [protected]) my handset SM-A710FZDFINS to service center second time with same issue on 21st March 2017. but unfortunately the part (Battery) not available so I demand my money back but still no reply or action taken from samsung India Executive.

I request you please look into query and give me Mobile Handset back with necessary action on priority or give me my money back.

Acknowledge receipt attached for your reference.
Regards

Riyaz Shaikh
Ph.[protected].

I am unable to select more than 20 contacts to send text messages. I need to send it to a group of 100 members. How can I proceed. Is there any app which I can use to send messages to 100 contacts.
I have found Gionee and other mobiles far good than this. If I cant send it I wish to change the mobile which I purchased it new.
Dr. M.N. Shesha Prakash

Lodged complaint for repair of 1.5 ton split ac on 2/4/17 (Refer [protected]). Call centre was very specific that service person will come by 12 noon. Nobody came. Reminded on 6/4/17, 11/4/17 and 17/4/17. Every body apologises regarding the delay but nobody attends the complaint.
Is it my mistake for having bought a samsung product? Am i supposed to ignore samsung in future purchase plans?

My name is ajith. I had purchased a samsung 32f5100 32" led tv on[protected] from digital plaza, yelahanka, bangalore. The product serial no. Is m2wg3pcd800809. After exactly completing one year of warranty period my tv got a problem. Complaint was registered and a service engineer came to check the problem and i was told by him that the led panel was damaged. So we replaced it with a new led pannel on[protected] by unique service solution which cost us rs.17000/- and replaced part id is bn95-00883a. After one year that means exactly after warrantly period over again the led panel was damaged. I am fed up with this problem. I had spent so much of my valuable money and time. There is something problem in my tv which is causing frequent problem. So i request you to replace it with a new tv but not with part which has problem.

Regards
Ajith

Sir your sales man give us wrong mobile without giving any information about that set and now they are not talking to us politely and also activate our handset without telling us sir/madam please solve our problem or give any other solution or otherwise i will go to consumer court beacuse i am very disappointed with your service.
manish salaria

I have visited samsung mobile repair centre at bhandup on 23/03/17 and today (18/04/17) at malad service centre. Both centre saying different problems and they ruined my phone in which only display was the problem now they saying phone dead and it will cost rs.9000 (Actual price was 14, 999 purchased on june 2016 and found faulty on march 2017) within 7 months phone found faulty (This is made in india product)
Can you pls look into this issue and help me to repair my phone
Otherwise i have no option but stop buying samsung products and even inform all contacts that samsung products not good

Complaint no. [protected], customer id=[protected]
My samsung washing machine stopped working. Complaint raised through customer care on 05.04.2017, service centre person came charged rs 400 to inspect, told motor has to be replaced. Service centre person again came on 08.04.2017 after repeated calls to take the machine to service centre for repair. Told this would be delivered in 2 days with repair. Finally delivered on 14.04.2017. Paid rs. 3500/- for the total repair with 3 months warranty. Machine not working form the next day as dryer is making a loud sound while operating. Called customer care again on 15.04.2017, told service team will contact soon, reminded customer care again on 17.04.2017, told service team will surely call on 18.04.2017. Till now no response. Fedup with continuous follwups, customer care seems very casual with the escalation. Request immediate attention. Regards sonia/debottam mandal ([protected]), kolkata, west bengal, india

Dear samsung service provider,

My name is shankhadip thakur and my registered mobile number is [protected].

I have registered one complaint against my slipt 1.5 ton ac, complain registered number is [protected] dated 8.04.2017. Complaint was my ac compressor is getting started immediately when i am switching on main switch of ac not even from my remote.

The way your service center people torturing me are stated below.

1) after my complaint on 8th of april, i have received call from your field executive on 8th of april at 5:00 pm and he informed me that he won’t be able to come today as its already evening so he will come on next day. He also suggested me if any one call me from service center then i should reply that i am not in home so i asked your executive to come tomorrow.

2) next day your executive came and he suggested me to take his personal service as it is a minor problem and if i take his personal service he will charge me only rs 1200/- to resolve this issue or else samsung will charge rs 2800.00.
I denied to take any personal service, then he said it’s a main pcb problem so that pcb needs to be changed and he took rs 2800 to change the main pcb.

3) on 12th he has changed the pcb and switch on my ac and he said it will take some time as he has installed new pcb so i have to observe for 2-3 days. When he has left my premises i found same problem but i waited for one day as he instructed me.

4) as the problem was not been resolved even after 2 days, again i called on 15th night but unfortunately no one came on 16th, again i called on 16th so on 17th again same person came and he again started doing his r&d and now he is saying problem is with compressor so this compressor needs to be changed. As the compressor is under warranty so servicing of compressor will be free but they need additional rs 3000/- for gas and transportation charges.

Now my question - is this the way you rob your customers??? Why a customer should pay for your r&d job.
If it is a compressor problem then why he has changed the pcb?.

I am working with utc company a part of carrier ac so i also have technical idea about hvac system.

Today they have taken back my outdoor unit to their workshop and i categorically mentioned that i will not pay anything for this.

Looking forward your kind intervention to resolve this issue.

Best regards
Shankhadip thakur
[protected]
Hankhadip. [protected]@gmail.com
P4/1 (Amarabati) pashupati bhattacharya road kolkata 700041

Dear sir,

The lower section of my double door refrigerator's is not getting cold, however upper section is functioning appropriately. The refrigerator was purchased in 2011. This problem occurred almost one month back. The refrigerator is never being serviced earlier. Kindly look in to the matter and appoint a qualified service engineer for satisfactory service. Kindly let me know the charges of the service too.

Thanks

Best regards

Ravindra singh tomar
Mobile - [protected]

Dear sir 11/04/17 ko mere pass [protected] no. Se dolly name ki samsung centre se call aayi thi ki samsung company me mera mobile no. [protected] offer me aagya hai jise samsung company mujhe samsung j7 prime 14, 000 ki price ka mobile offer me 3600 rs. Ka de rhi hai kya aap is offer ko lena chahenge to maine yes kr diya to unhone mujhe mere post office ka address liya aur mujhe verification call k liye bataya verification call agle din dopahar 12 bje [protected] se aayi usne mujhe kaha ki aap k post office me 1 hafte k andar ye parcel aajayega aur ye parcel 3600 ka cod rhega aap isko apne post office se le lijiyega maine ok kh diya 1 hafte baad jb mera parcel aaya to post office se call aayi ki mai use lene aajau mai jb lene gya to post office walo ne mujhse 3600 rs. Lekar de diya jb mai ghr aaya aur maine jb use open kiya to us k andar lakshmi ji, tortoise, key ring, nikla mai ghabra gya mai wapas post office gya tb unhone saaf kh diya ki isme hum kuch nhi kr skte mera aapse anurodh hai ki kripya uchit karwaayi kre