Samsung India Complaints & Reviews

I bought this phn from flipcart and started using this phn since 18 Mar 17. I fully charged the battery on the phn after unboxing the same and didn't swith it on. When I swhiched it on after 8 hrs, battery drained to 76%. And also the finger sensor was not working properly. I kept on using and felt battery is draining too fast. I called flipcart on 27 and told them the problms nd requested them to replace the phone. But they denied. I went to Samsung care at Nashik on 29 Mar 17. They took the phn and gave me the phn back on 01 Apr 17 after updating software stating that ur phn is OK now. But the battery fast draining and finger sensor problm remain same. I again visited service centre at Nashik on 10 Apr for the same problms. They took the phn and gave it back today stating there is no battery back up issue. I fully charged the phn and after disconnecting charger battery drained to 95% within 4 minutes without even using Mobile Data. I m feeling like cheated. Pls help me. My contact no is [protected].

Sir mene samsung mobile purchase kiya tha jiska model number samsung a5 2016 hai. Ye mobile lene ke 2 din bad hi muje is phone me ek problem aane lagi. Iska display apne aap blank ho jata tha or brightness kam karne par photo negative effect me dikhti thi mene jab iske service centre ka pata kiya to mere yaha ajmer me iska service centre available nahi tha or jab samsung customer care pe phone kiya to unhone muje beawar jake services centre dikhane ko kaha me itna dur nahi jaa skta tha or me job karta hu to mere pas itna time bhi nahi hota to me nahi gaya. Jab thode din bad mera mobile jyada problem dene laga hang hone laga heating problem aane lagi chalte chalte off ho jata to mene wapis iska service centre pata kiya to muje pata chala ki ajmer me iska new service centre khula hai mene waha dikhaya to unhone mera phone dekhne se mana kardiya to ab me kya karu please help me muje mere phone k pese refund chahiye yaa mera phone replace karadijiye

Dear Sir,
I have buy Samsung Z2 mobile in last month when I use the camera of phone it not properly working then I submitted mobile to Samsung care (virar) .
on dated 24/03/2017 but still same issue pending .
I compare the camera of samsung z2 and other Z2 mobile of friends. it is totally not usable .
when I communicate with samsung care of virar thety speak to me all samsung z2 mobile camera are like same but my Z2 camera (5 mp) it show image like VG camera and its display also not working properly

I am purchase my ac on 24.03.2017 from Serve & care Z square mall Kanpur. But second day AC gas leaked, as per company policy in one month AC is complaining then AC is exchange or amount will be refunded. I am complaining on 03.04.2017 to my AC exchange my complain no. [protected]
And refunding ref. No. Is [protected] but in 10 days no response and it's cooling in room

Dear sir, i brought my samsung j7 (2016) mobile on aug 19 2016. My registered mobile number [protected].
On that day onwards i face uncomfortable to use the samsung mobile like touch issue. Automatic on and off, heating issue and display problem..
Lastly i send to the samsung authorized service centre at puducherry for charging issue.

They told to change data cable and i changed. But the problem is not resolved. And still the mobile has many problem. 2nd time also went to service centre but they not gave the problem solution.

7 month is still completed.. Within this time. The quality of mobile is worst..in this big brand of samsung we not expected such a bad things in quality.. Or else we complaint to the consumer department regarding this..

Please give me new product by replacement warranty..

Customer reference number [protected]

In spite of my regular follow-up and several requests / reminders yet my hand set is not repaired due to which I am facing trouble & being irritated also this is very embracing and surprising that you haven't respond to my previous mail dated 10.04.2017 the matter is lingering since long again and again I am corresponding and making efforts to get my hand set in working condition by resolving the matter.

Now I am helpless and felling mentally harassed, you have left me with no option rather then get my hand set repair and debit the cost by putting the matter through consumer court.
I finally ask the concerned person from your end to respond so that I can proceed further.

Waiting for your early reply by this working day i.e 13.04.2017.
Wish you understand genuinely the problem faced by genuine customer.

Alankar Kamble
Mob. - [protected]
Email - [protected]@yahoo.in

I went to jaydev vihar and babpu ji nagar, Bhubaneswar, Odisha service center, with the complaint of my mobile J7, getting error pop up of “SIM card removed” and mobile restrt. When I dposited my mobile at jaydev vihar.
Today ( 13 Apr) They have now billed for my LCD replacement of 4500 and after asking for what about ““SIM card removed” complaint, they are saying that we have not checked.
First I need to pay for LCD then they will check the “SIM card removed” complaint.
This how they make money???
Why will we go to authorized service center then??

I have purchase samsung refrigerator model number samsung oa1q4zag401746 10/05/2015 since than my problem has no cooling in freez informed to singh sales corporation chetak market, main road, rawatbhata. But he is not attend my problem so please you may rectify the same and instruct to singh sales corporation chetak market, main road, rawatbhata other wise cancel samsung dealership.

Your centre manager did the rude behaviour due to ask about stand by mobile.he told to me that are u using mobile purist time and insulted me.please see the recording.he abused me outside of centre and told " Jo bhi karna h kar liyo " this type of language.I am strongly mentally disturb after all this.action immediately required.

Regards:Pawan Sharma
MB no- [protected]

My samsung A5 2016 battery is swollen and look like it will explode anytime.i have used this samsung for the last 5months after acquiring from my friend who bought this phone in India.initially this samsung A5 2016 oftenly power off when battery charge drops below 50%.i love this phone but LETTING ME DOWN..what can i do please advice accordingly ?ever since i used fast cable charging..i had suspected this may have been the cause of the problem and decided recently to use slow cable charging.this has not solve the problem.

I bought samsung a/c (1.5 ton, 2 star, model no.: ar18fc2uauq) from santaldih, purulia, west bengal. From previous year summer season the ac did not cool properly and whenever we make a complaint via customer care number they come and see and will say there is a leak in the gas line. They come and refill the gas and go off. They charge rs.1500/- for gas filling and service charge rs. 600. But the problem persist. This was done 3 times, in 4 months. Then the service personnel suggest me that i have to change the condenser unit. After 1 month he bring me the samsung branding condenser and replace it with my old one. I have to give 6000 rupees for that and he take the old unit as he told that he have to send back it to the company. But after that the scenario was the same. Again he visited and suggest me to send it to the samsung ac service center at purulia. I send it and after a month it been repaired and i taken back the ac. By the way i have bare all the transportation cost around rs. 3000/-. The service personnel as well as the service center firstly said that either any parts changed nothing have to pay. Now after reinstalling (After another month) they charges me rs. 4000/- for servicing & gas filling.

Now what is the reason behind it? As the service personnel is incompetent, i have to send it to the service center. I have already paid all the cost (Servicing & gas filling) previously, then why i have to pay them again? More over at service center they found leakage in the pipe, then why he changed my condenser unit without proper checking? When we purchase a product from a reputed company like samsung, they should provide us better after sell service.

Sir
Ince january i had a problem with speakers and camera of samsung a8. So i went to samsung service centre (Laxmi nagar) in feburary amd got my problem resolved. While they were reparing my phone its screen came out which they pasted with some glue and it came out after 2 days when i went to them they gave me the old job sheet and told me that some part is broken and i will have to pay 1200 rs but i told them it was their mistake and earlier also i had a talk to customer care people. I made customer care talk to service centre but they refused to tell the name
Its been more than 15 days my complaint is pending with customer care for
1. Wrong job sheet (Gave me order one)
2. They didnt repared my screen, while sticking my screen with glue they harmed my phone receiver
3. Rude tone of service centre people
4. My screen came out.

Complaint number [protected]

I have raised an complaint about refrigerator's door not getting closed properly on 05-Apr-2017 against the reference number [protected].

Daily same story, morning engineer or support centre team calls and says that some one will visit and fix the issue and by end of the day, once again we get calls and they end up promising for next day.

We even escalated the matter to "Samsung's CEO" desk to get some engineers on job, but no luck. It means that even CEO desk doesnt have control over service station engineers or Samsung is waiting for some more damage to happen, so that they can loot me better.

Regards
Prakash
+91 [protected]

I have purchased samsung refrigerator on 08\04\2016 model number RT28K3083SP\HL.
there is a repeated problem since 25.07.2016 in refrigerator on non colling in fridge and ice been formed in freezer part and for this the service centre engineer are not able to resolve the problem .
They have also change pcb part but still i am facing the problem.
These are my complaints made to the call centre
Date complaint number
25\07\16 [protected]
16\09\16 [protected]
12\10\16 [protected]
02\11\16 [protected]
11\11\16 [protected]
30\11\16 [protected]


Now i am loosing my patience and i have emailed you for the same also i have raised a complaint to national consumer helpline and the reference number is 227242 .

Kindly treat this mail for legal action

Non transperancy in service centre. They dont tell the exact problem and ask for huge servicing charge once paid they again call and tell about some Other problem and again charge additional money and threat me that you have to deal with the problem. The display of my galaxy A5 broke they too around 6000rs.from me and now they called and askd for another 1325rs.saying some charging problem is also ther. Now i doubt they will deliberately mess up my phone and will get away with it. Plz resolve my issue.
Elias admed
Advocate
Gauhati High court

Lodged a complaint about a noise in washing machine in Jan'2014. The engineer told about a problem with outer tub, and advised us to fix it ourselves using mSeal, which we did. When the noise persisted, he said something small may be stuck somewhere, and you can come back if it increases. The noise increased in March, and so complained again. This time they said that the inner tub was broken because it was not fixed in Jan, and because we continued to use it. But it was not diagnosed in Jan, so how would we know. Still, we asked them to pick it up and do the needful. They asked us to wait for a week since the part was not available. After 20 days they called, and wanted to pick it at a very short notice, since they were just in the vicinity. On refusing to become available at such a short notice, they just closed the complaint. On calling up their numbers again, they refused to connect us with their higher authorities saying they are busy. Now we have decided to take the matter to a consumer court.

Hi
Mr. Park

Sad, that am writing to you on a bad note.
I used to be a proud owner of Samsung Mobiles
and would encourage everyone in friends, family & inner circle
to buy Samsung, i am an artist by profession & truly
loved Samsung Camera's.

To my misfortune, My 3 months old Brand New Samsung
Edge 7 is giving me so many issues.
1) Pink thing lines like ECG lines on the display
2) Keypad issues
3) Sim card slot or Phone not reachable kind of issues
(my sim card works on other phones fine as soon as i insert in this handset its a problem)

Just so that you know the extent of frustration and torture the SAMSUNG team has given me, will amaze you.
and for that i request You to read EVERY SINGLE STATEMENT in my conversations below & if possible listen to my first and last call
on Samsung Executive and Customer Care number. Listen to the voice & you will know they have literally made me cry. To an extent they have threatened me
if i don't listen to their last offer of 3 months extended warranty within 7 days
they will not be able to help me further. If i don't agree to their solution & i feel
the brand has been unfair to me despite spending so much money & trusting the brand, its their humble duty to put me to a further dept & not just give up.

Thanks & regards
Vrinda

ps: find attached original bill & am hoping for complete resolution from you!

I recently got my AC installed by Samsung. However, after working for one day, AC stopped cooling. For that, I raised a service request last week. Till date, nobody has called me up. I am fet up with such callous attitude of Samsung towards its customers. A strict action should be taken against the company. So many times it happened that Samsung has provided inferior service and was not able to meet the deadline

I bought Samsung s6 edge mobile phone on 28.10.2016. but the phone was a defect piece. Speakers and back button was not working. Then I returned that phone and bought Samsung s7edge mobile phone on 29.10.2016 from SHRAVANI ENTERPRISES.
ADDRESS OF SHRAVANI ENTERPRISES SAMSUNG SMART CAFE : D no. 13-1-57, mainroad beside titan show room, kakinada.

within 5 months, my phone has been troubling me so much like
1. screen problem ie. off and on error and blinking
immediately i tried to contact the showroom but Samsung showroom was closed.
then i approached to Samsung service centre
service centre :[protected]-- prasad mobiles and electronics
address of the service centre : door no. 12-4-4, sunny towers kakinada, 533001.
i handed over my mobile to the service centre. my mobile got checked, screen replacement has been done.

2. After 5 days i received my mobile. But I was not satisfied.
After few days, accidentally water spilt on my mobile phone. Within few second phone stopped working. Again I went to the service centre, I asked them why is this happening if my phone is a water resistance. They replied they will check and report me.
I waited for one day I didn’t get any call or message regarding my phone.
The next day I went to the service centre and asked, they said motherboard is the problem.

In this case there is no value for Samsung mobiles.
Its not been not even 1 year I purchased. Problems has been arising.
As my phone is a water resistance it should resist upto 1.5 meters of depth for 30minutes. After the screen replacement only, phone couldn’t resist not even for 10sec.
Iam totally fedup with this Samsung mobile phones.
As an Indian iam disappointed for selling such defective goods.
i will never recommend anyone to buy Samsung products especially mobile phones.

Finally, iam not satisfied with this mobile and not willing to use this phone anymore, i request you take the responsibility and replace my mobile phone as soon as possible.

Bill numbers of my services: [protected], [protected]

Mobile details:
product name- GALAXY S7 EDGE / SM-G935FZDUINS/ GOLD
Model[protected]
I.M.E.I NO - [protected]

Sincerely,
K subhasri
D.no: 8-13/3-1/4,
Raj prakash street,
Pratap nagar,
Kakinada,
Andhra pradesh,
India, 533004.
Phone number: +91 [protected]

I have purchased a samsung mobile from croma.It was not working properly so i gave it toh the service center they did not resolve my problem now i have given my mobile third time in service center still the have not done anything.[protected] samsung complain no. Is this.i am tired of complaninig they always say that it is in monitaring purpose.kindly resolve my problem its been 1 month they have not given me a proper answer