Samsung India Complaints & Reviews

I purchased 3 Samsung split A/Cs 1.5 tone from E-ZONE NOIDA. Invoice no 93165742/3 dated 26/9/2016. two of them were normal three star ACs and one invertor type valued at Rs 53990.
The two normal 3 star ACs were valued at Rs 74980.29.
i shifted to my flat at Amrapali Saphir sector 45 Noida recently in the month of April 2017. One of the ACs was not cooling at all and when complaint was lodged, the service engineer came and found there was no gas. He promised to recharge the gas immediately. This happened around 10/4. Ever since, every day your call centre person says that the engineer would visit before 8pm, but no body comes. The second AC has water dripping problem inspite of visit by your service engineer on 18/4. The service levels are extremely poor and i am left to fend for myself with defective ACs after having spent so much. i had been a user of Hitachi ACs earlier and switched to nSAMSUNG on the recommendation of a friend.

Complaint number-[protected], we bought a brand new AC on feb 11th 2017, on march 29th onwards its now working. We placed a complaint and till now 5 technicians verified my ac. They literally don't have any knowledge about ac. One guy told its gas leakage, after 3 days 2nd technician came and told its compressor issue. After 3 days 3rd technician came and took my outdoor unit. They kept it for 5 days and they bought it back today. Still its not working, i don't know what the hell they fixed. Today 4th technician told its voltage issue and he left. Then we called local electrician and he told there is no voltage issue in my apartment. Then again 5th technician came and told that its no voltage issue and he told its pcu (Circuit board) issue inside the ac. Total 5 technicians worked on it from last 20 days and still its not working. If you can't do it, just exchange the ac. Its been just 2 months old ac. Really worst customer service and technicians really dont know anything about their own company ac. Complaint number: [protected], my contact: [protected]. How long we need have patience? Its been more than 3 weeks now. If the technicians can't do anything just replace the ac.

Complaint number-[protected], we bought a brand new ac on feb 11th 2017, on march 29th onwards its now working. We placed a complaint and till now 5 technicians verified my ac. They literally don't have any knowledge about ac. One guy told its gas leakage, after 3 days 2nd technician came and told its compressor issue. After 3 days 3rd technician came and took my outdoor unit. They kept it for 5 days and they bought it back today. Still its not working, i don't know what the hell they fixed. Today 4th technician told its voltage issue and he left. Then we called local electrician and he told there is no voltage issue in my apartment. Then again 5th technician came and told that its no voltage issue and he told its pcu (Circuit board) issue inside the ac. Total 5 technicians worked on it from last 20 days and still its not working. If you can't do it, just exchange the ac. Its been just 2 months old ac. Really worst customer service and technicians really dont know anything about their own company ac. Complaint number: [protected], my contact: [protected]. How long we need have patience? Its been more than 3 weeks now. If the technicians can't do anything just replace the ac.

Dear Samsung Management,

There is a complain registered on 4th April 2017 for Samsung LED @ Indore, MP service center. First thing it was told to me that service executive don’t visit place and I have to carry 40 inch LED to service center. I am sure that is not message given in your TV AD about Samsung service network. After lot of discussion he finally agreed to visit my place (his contact number [protected]). After his visit he informed me about issue with mother board and speaker and it will cost me 11, 500 INR. I agreed for charges and asked him to get it replaced immediately. He checked with service center and informed back to me that within 6-7 working days, parts will be available.

After almost 10 days executive visited my place with second hand mother board. As he realized I am not interested in putting up second hand part, he told us that this part has come from company and its faulty. Seriously... Samsung delivers second hand / used part ? Today is 18th April and yet no solution to my problem. Daily I am calling on[protected] and explaining my issue to different executives sometimes its Ajay, Raghv and today its Maninder. After talking to tele executive I get only assurance from them that they have raised serious concern to management team of service department and within next 48 hours you will find solution to your problem.

On top of all this nonsense I got to know from service executive that if part is not available than Samsung will pay you depreciating value of LED and it will resolve issue. My LED is 5 year old and I bought it for 1 Lakh. I didn’t knew that LED has life span of only 5 years and each year I have to provide 20, 000 for buying new one. After 5 years depreciating value would be what, ZERO or at best few hundreds or thousand bucks.

Looking for some concrete solution and revert from some sensible person who can solve my issue.

Hi,
I bought C9 pro for my wife's birthday on 13th march 2017 in Samsung Smart Cafe, Orion mall, Dr Rajkumar Road, Subramanyanagar, 2 State, Rajaji Nagar, Bengaluru, Karnataka 560055.

The device was not functional and the service center gave DOA. I went to the showroom to exchange the mobile and opted for a refund and bought a new Samsung Galaxy S7 edge as a new transaction.

It is almost 3 weeks from the day I returned the faulty mobile and got a new mobile. Still my money is not refunded. I have been calling the showroom incharge ( Perviz) (ph: [protected]). I have to call up many times and there are various reasons for not transferring my money back due to documentation.

I have given additional business by buying the Samsung S7 edge but I am not getting the money back for the older DOA. I am not sure if it is Pathetic Samsung's process issue or the showroom issue.

Being a loyal customer of Samsung this is unacceptable. Even when the original device failed. I upgraded the mobile to the flagship.

After investing more than 50K for the Samsung s7 edge and 37K for C9 pro. trusting Samsung. This is pathetic behaviour on not returning the money back for a DOA product.

Give me my money back or let me know if I should handle this legally.

Hi

i have Samsung Grand mobile after not charging i have submitted to samsung care center ...after some time your guy has dead my mobile..i have to go to many time samsung office now your guy not refund my money OR mobile..please help me

i have acknowledgement of service request slip

REMARK :CHARGING PROBLEM

I need email id & contact no of head India Operations or MD & CEO of Samsung. I also work for service industry but never give such rubbish answers also this is a pathatic service level from a company like samsung.

Please let me know if you are unable to provide me that so I can escalate the matter to Consumer Board, Govt of India.

Now your guys not give me my mobile or not money please check this and reply me

Waiting for your reply

Thanks

Purchased Samsung air conditioner on 16 April 2017 from sangli city Maharashtra but no installation till today called local service centre on number of times but no response from service centre no genuine effort from them they behaved unprofessionay told me their technician are not responding expected much prompt service from company like Samsung not acceptable

On March 2015 I have bought a Samsung AC from Jamnagar dealer. On 8 Oct 2015 a complaint was lodge (Complaint ID [protected]), at that time serviceman informed me that there is an leakage in the coolant. He filled the gas and went, now on 17th April 2017 I have lodge a new complaint and a serviceman visited my place and informed the same issue again. when he is done with the inspection he informed me, there is a leakage in the outdoor unit and we will call you with in 24 working hours. Its been 3 days no call no information and I have to call the Samsung service center again and again for the same issue. On 20th of April 2017 I have again contacted Samsung CS and now they have arranged a senior engineer visit (Complaint ID [protected]). Today(20th April 2017) at around 12:00PM we received a call from the authorized dealer in Jamnagar and told us to pay round 2000 for the coolant. When I first lodge the complaint (8 oct 2015) at that time he did the same forced us to pay 2000 for the coolant and now again. I have visited his shop and he talk so rudely. Now I am done with all this and can not waste my more time on this, already wasted a lot. Sumsung CS services was good but I want that Samsung should take away the dealership from that guy and repair my AC.

Refrigerator is not working every time employee visits and on the next day it has same problem unnecessary repairing cost is charged every time but there is no result and very bad experience with the product company must stop making false claim and must stop providing there complaints if comp. Is unable to provide service i m sure to buy any of there product through out life

My device j5 2016 under warranty and under repair at universal techniques, scf 72, ground floor;aggarsain market, amrik singh road bathinda. Bill no.[protected] dated 12/04/2017.
Service centre staff call me at centre three times but not repair my device and unnecessarily harassing me. So please take necessary action as soon as possible.
Beant singh. [protected].
[protected]@gmail.com
#207, type-4, power colony
Lehra mohabbat district bathinda punjab

I have purchased the note 5 on 21.7.16. i have given for servicing on 27.03.2017 at samsung service centre for certain works at samsung ameerpet hyderabad with job card no. 2401 with a promise it will be returned withing 15 days. but till to date the service was not completed and delivered to me. it has been informed that only one technician available and he is sick and there is no correct information. day by day the service centre people are extending for delivery for one reason or other. plz take neccessary action.

M.Siddartha [protected]

I have a samsung refrigerator rt50h5809sl/2014 which got serviced by samsung technician a month back for thermostat.

During the process he had broken the glass of one of the shelves during handling. He fixed it on his own but seems to have used substandard glass and it now cracked today

This needs to be replaced at company cost very sad service provided

Respected sir/madam
I am prakash vasekar from sangli maharashtra ph.[protected]
I purchased the led from flip cart and i got phone call of your service engineer from service station of samsung. (And taken the appointment of 5 pm (Actually it was his convenient time) but he was not come on that time. Also i was taken the follow up by shrya service (Service station of samsung) but i got unsatisfied answers about that.

From,
S. Sreenivasulu,
Indiramma illu,
Daminedu,
Tirupati,
Mobile. No.[protected], [protected],

Respected sir,
Iam sreenivasulu liver of tirupati. Ihave bought a t. V. From bajaj electronics on[protected], two days have passed but still now t. V. Is not fitted. We have made call to bajaj electronics they said call to customer care. But then not at all responding and irritating with their non-sense words like today morning, evening.
So, within today i need tv to be fitted or alse we return tv. I expect u will take perfect action and help to fit our tv.

I purchased a washing mechane on 14-04-17, 5 days back, i dont know how to use it, but nobody come to my home, every day they call me i clearly told them, before 12 pm iam at home after 12 pm m going to my office, no body at my home, but they are not meet me, very bad experience for me, m not satiesfied, worst customer service, [protected] dis is my mobile number,

I have purchased a mobile phone (Samsung j5 prime) from an authorized showroom of samsung on november 2016, bangalore, i had booked complaint with samsung service centre @ indira nagar, bangalore. My mobile display is completely gone. I visited service center explained about the issue also and said the mobile is in warranty. They have taken it for servicing, after few hours they have called and explained that the motherboard and led display have gone. How did the entire system go into fault within few months??? The service center employees are telling that its an electronic device and any time defect will happen. Also their way of speaking is really horrible not understanding our value wat we invested in that mobile. My question is instead of replacing 80% parts in the mobile. Why can't you give a new mobile??? Since it is a manufacturing defect...

I have purchased my tv on 18.06.2016 (Model - ua32fh4003r) from palaniyappa electronics area - pammal, city - chennai.

While purchasing they did tell about the wall mount installation procedure as well limited period like 6 month validity.

After purchasing i have used past 10 months using with the stand which was given by the manufacturer.

Right now am relocated and this house have wall mounted marks, so, i have called up samsung customer care regarding this issue. But they simply told like, this is only validity for 6 months from the purchase date and this is standard policy and if you want means we will charge 1150 rupees for the installation.

If really this is a standard policy means, you should mention in policy copy know, dealer also made a problem while purchase the tv, they suppose to explain about that.

What ever it is finally the customer only affected. Any way i did not use that gift.

So, kindly look into this one and arrange the installation as free of cost.

Note : samsung service is good but some silly issues is there to handle the customers. Please get back to me.

Finally they spoken to me like about this issue and they try to convenience to me, actually the thing is only 1150 rupees,

They would not be ready to help the customer even which is the problem within the dealer and samsung side.

Fantastic customer support, here after i wont go for samsung.

Regards,

R. Nirmalraj,
[protected].

HI,

Im Riyaz Shaikh, From Nasik, Maharashtra, India, Im surrender (Bill no. [protected]) my handset SM-A710FZDFINS to service center second time with same issue on 21st March 2017. but unfortunately the part (Battery) not available so I demand my money back but still no reply or action taken from samsung India Executive.

I request you please look into query and give me Mobile Handset back with necessary action on priority or give me my money back.

Acknowledge receipt attached for your reference.
Regards

Riyaz Shaikh
Ph.[protected].

I am unable to select more than 20 contacts to send text messages. I need to send it to a group of 100 members. How can I proceed. Is there any app which I can use to send messages to 100 contacts.
I have found Gionee and other mobiles far good than this. If I cant send it I wish to change the mobile which I purchased it new.
Dr. M.N. Shesha Prakash

Lodged complaint for repair of 1.5 ton split ac on 2/4/17 (Refer [protected]). Call centre was very specific that service person will come by 12 noon. Nobody came. Reminded on 6/4/17, 11/4/17 and 17/4/17. Every body apologises regarding the delay but nobody attends the complaint.
Is it my mistake for having bought a samsung product? Am i supposed to ignore samsung in future purchase plans?