Samsung India Complaints & Reviews

I requested for installation of the air conditioner in chennai as i was shifted to chennai from trichy on the 18 of april 2017. The customer service changed the address and took the request on 19th april, and i was assured of installation the same day, since then no one has responded to our continuous calls even the customer service even after complaining twice didn't send any technician for installation. There is some service people from samsung here who tell us repeatedly that they will come but even after calling them for 5-8 times in the day, they keep delaying and are still not completing the visit.
The situation is getting worse as after repeated calls no one is responding.

I have purchased a refrigerator in June 2014. There is a problem in my refrigerator from last 10 to 15 days. The refrigerator is not cooling. I have complaint in 6 to 7 times in your registered toll free number. One guy came 2 to 3 days back and check the refrigerator. The person which came from your team says me that this refrigerator can not repair and you can repair from anywhere.He just 2 to 3 min stay in refrigerator and then go to return. He have no manner how to talk the customer. The talking language of that person was so rude. Could you please look into this matter.

Regards
Arvind Kumar
[protected]
Prahlad Colony Barola Sec -49 Noida 201301

I have purchased a samsung smart phone bearing model no sm-g531f/dd, s/n: rz8h40jchlw, on 5th june, 2016 from a shop in jalpaiguri, west bengal. Unfortunately i have lost my cash memo. My phone is not starting. So, i went to jalpaiguri service center. They did not open my phone and returned me.in jalpaiguri service center, the persons told me that i do not need to carry my cash memo to avail service charge for the company "samsung". Accordingly, yesterday i visited the service center in 354, barasat road, nonachandanpukur, barrackpore, pin 700122, west bengal.in counter no 3, the person opened my phone in front of me, removing the front glass with my permission. He asked me rs. 173 service charge to tell only what is the problem. After seeing the phone they reported me that the mother board is crashed. He told me that it will cost around rs. 5000 to repair the phone as i have lost my cash memo. I did not agree to pay. I have given rs 173 and asked him to give me receipt. Then he did not take any service charge, saying that it is not required as i am on warranty period! He returned my phone without repairing. He was justifying himself to ask for money that, my bill is the supporting document for my ownership, address proof and all. I offered my identity card, which they rejected. I am astonished that address proof is required to purchase a sim not a phone. So, the shop did not ask it from me during purchasing the phone. Now, i request you to regenerate a bill for me so that i can avail the warranty service, which i deserve. I hope, you have understood my concern and you will take necessary action against my complaints.

Dear concern,

We bought Samsung refrigerator almost a week ago and waiting since a week for your concerned person to come and give the demo so that we can clearly get know how to use the product without any further damages or issues. We tried to contact customer service regarding this but we didn't receive proper response from the team. Please send the demo person as early as possible and resolve our issue.

Expecting a quick reply from your customer service team.

Regards,
Sandeep

I purchse samsung j2 mobile in feb 16 and in 1 year my phn is very slow after 1 phn is hack all time and lots prob in it u r coustmer care cut my phn in 1 mnt 3 times i[censored] dont response i go to consumer forum for justice i m coming from middel class family and 8500 rs. is much more for me my phn is not working properly and its mently herrasment for mr

I purchased 3 Samsung split A/Cs 1.5 tone from E-ZONE NOIDA. Invoice no 93165742/3 dated 26/9/2016. two of them were normal three star ACs and one invertor type valued at Rs 53990.
The two normal 3 star ACs were valued at Rs 74980.29.
i shifted to my flat at Amrapali Saphir sector 45 Noida recently in the month of April 2017. One of the ACs was not cooling at all and when complaint was lodged, the service engineer came and found there was no gas. He promised to recharge the gas immediately. This happened around 10/4. Ever since, every day your call centre person says that the engineer would visit before 8pm, but no body comes. The second AC has water dripping problem inspite of visit by your service engineer on 18/4. The service levels are extremely poor and i am left to fend for myself with defective ACs after having spent so much. i had been a user of Hitachi ACs earlier and switched to nSAMSUNG on the recommendation of a friend.

Complaint number-[protected], we bought a brand new AC on feb 11th 2017, on march 29th onwards its now working. We placed a complaint and till now 5 technicians verified my ac. They literally don't have any knowledge about ac. One guy told its gas leakage, after 3 days 2nd technician came and told its compressor issue. After 3 days 3rd technician came and took my outdoor unit. They kept it for 5 days and they bought it back today. Still its not working, i don't know what the hell they fixed. Today 4th technician told its voltage issue and he left. Then we called local electrician and he told there is no voltage issue in my apartment. Then again 5th technician came and told that its no voltage issue and he told its pcu (Circuit board) issue inside the ac. Total 5 technicians worked on it from last 20 days and still its not working. If you can't do it, just exchange the ac. Its been just 2 months old ac. Really worst customer service and technicians really dont know anything about their own company ac. Complaint number: [protected], my contact: [protected]. How long we need have patience? Its been more than 3 weeks now. If the technicians can't do anything just replace the ac.

Complaint number-[protected], we bought a brand new ac on feb 11th 2017, on march 29th onwards its now working. We placed a complaint and till now 5 technicians verified my ac. They literally don't have any knowledge about ac. One guy told its gas leakage, after 3 days 2nd technician came and told its compressor issue. After 3 days 3rd technician came and took my outdoor unit. They kept it for 5 days and they bought it back today. Still its not working, i don't know what the hell they fixed. Today 4th technician told its voltage issue and he left. Then we called local electrician and he told there is no voltage issue in my apartment. Then again 5th technician came and told that its no voltage issue and he told its pcu (Circuit board) issue inside the ac. Total 5 technicians worked on it from last 20 days and still its not working. If you can't do it, just exchange the ac. Its been just 2 months old ac. Really worst customer service and technicians really dont know anything about their own company ac. Complaint number: [protected], my contact: [protected]. How long we need have patience? Its been more than 3 weeks now. If the technicians can't do anything just replace the ac.

Dear Samsung Management,

There is a complain registered on 4th April 2017 for Samsung LED @ Indore, MP service center. First thing it was told to me that service executive don’t visit place and I have to carry 40 inch LED to service center. I am sure that is not message given in your TV AD about Samsung service network. After lot of discussion he finally agreed to visit my place (his contact number [protected]). After his visit he informed me about issue with mother board and speaker and it will cost me 11, 500 INR. I agreed for charges and asked him to get it replaced immediately. He checked with service center and informed back to me that within 6-7 working days, parts will be available.

After almost 10 days executive visited my place with second hand mother board. As he realized I am not interested in putting up second hand part, he told us that this part has come from company and its faulty. Seriously... Samsung delivers second hand / used part ? Today is 18th April and yet no solution to my problem. Daily I am calling on[protected] and explaining my issue to different executives sometimes its Ajay, Raghv and today its Maninder. After talking to tele executive I get only assurance from them that they have raised serious concern to management team of service department and within next 48 hours you will find solution to your problem.

On top of all this nonsense I got to know from service executive that if part is not available than Samsung will pay you depreciating value of LED and it will resolve issue. My LED is 5 year old and I bought it for 1 Lakh. I didn’t knew that LED has life span of only 5 years and each year I have to provide 20, 000 for buying new one. After 5 years depreciating value would be what, ZERO or at best few hundreds or thousand bucks.

Looking for some concrete solution and revert from some sensible person who can solve my issue.

Hi,
I bought C9 pro for my wife's birthday on 13th march 2017 in Samsung Smart Cafe, Orion mall, Dr Rajkumar Road, Subramanyanagar, 2 State, Rajaji Nagar, Bengaluru, Karnataka 560055.

The device was not functional and the service center gave DOA. I went to the showroom to exchange the mobile and opted for a refund and bought a new Samsung Galaxy S7 edge as a new transaction.

It is almost 3 weeks from the day I returned the faulty mobile and got a new mobile. Still my money is not refunded. I have been calling the showroom incharge ( Perviz) (ph: [protected]). I have to call up many times and there are various reasons for not transferring my money back due to documentation.

I have given additional business by buying the Samsung S7 edge but I am not getting the money back for the older DOA. I am not sure if it is Pathetic Samsung's process issue or the showroom issue.

Being a loyal customer of Samsung this is unacceptable. Even when the original device failed. I upgraded the mobile to the flagship.

After investing more than 50K for the Samsung s7 edge and 37K for C9 pro. trusting Samsung. This is pathetic behaviour on not returning the money back for a DOA product.

Give me my money back or let me know if I should handle this legally.

Hi

i have Samsung Grand mobile after not charging i have submitted to samsung care center ...after some time your guy has dead my mobile..i have to go to many time samsung office now your guy not refund my money OR mobile..please help me

i have acknowledgement of service request slip

REMARK :CHARGING PROBLEM

I need email id & contact no of head India Operations or MD & CEO of Samsung. I also work for service industry but never give such rubbish answers also this is a pathatic service level from a company like samsung.

Please let me know if you are unable to provide me that so I can escalate the matter to Consumer Board, Govt of India.

Now your guys not give me my mobile or not money please check this and reply me

Waiting for your reply

Thanks

Purchased Samsung air conditioner on 16 April 2017 from sangli city Maharashtra but no installation till today called local service centre on number of times but no response from service centre no genuine effort from them they behaved unprofessionay told me their technician are not responding expected much prompt service from company like Samsung not acceptable

On March 2015 I have bought a Samsung AC from Jamnagar dealer. On 8 Oct 2015 a complaint was lodge (Complaint ID [protected]), at that time serviceman informed me that there is an leakage in the coolant. He filled the gas and went, now on 17th April 2017 I have lodge a new complaint and a serviceman visited my place and informed the same issue again. when he is done with the inspection he informed me, there is a leakage in the outdoor unit and we will call you with in 24 working hours. Its been 3 days no call no information and I have to call the Samsung service center again and again for the same issue. On 20th of April 2017 I have again contacted Samsung CS and now they have arranged a senior engineer visit (Complaint ID [protected]). Today(20th April 2017) at around 12:00PM we received a call from the authorized dealer in Jamnagar and told us to pay round 2000 for the coolant. When I first lodge the complaint (8 oct 2015) at that time he did the same forced us to pay 2000 for the coolant and now again. I have visited his shop and he talk so rudely. Now I am done with all this and can not waste my more time on this, already wasted a lot. Sumsung CS services was good but I want that Samsung should take away the dealership from that guy and repair my AC.

Refrigerator is not working every time employee visits and on the next day it has same problem unnecessary repairing cost is charged every time but there is no result and very bad experience with the product company must stop making false claim and must stop providing there complaints if comp. Is unable to provide service i m sure to buy any of there product through out life

My device j5 2016 under warranty and under repair at universal techniques, scf 72, ground floor;aggarsain market, amrik singh road bathinda. Bill no.[protected] dated 12/04/2017.
Service centre staff call me at centre three times but not repair my device and unnecessarily harassing me. So please take necessary action as soon as possible.
Beant singh. [protected].
[protected]@gmail.com
#207, type-4, power colony
Lehra mohabbat district bathinda punjab

I have purchased the note 5 on 21.7.16. i have given for servicing on 27.03.2017 at samsung service centre for certain works at samsung ameerpet hyderabad with job card no. 2401 with a promise it will be returned withing 15 days. but till to date the service was not completed and delivered to me. it has been informed that only one technician available and he is sick and there is no correct information. day by day the service centre people are extending for delivery for one reason or other. plz take neccessary action.

M.Siddartha [protected]

I have a samsung refrigerator rt50h5809sl/2014 which got serviced by samsung technician a month back for thermostat.

During the process he had broken the glass of one of the shelves during handling. He fixed it on his own but seems to have used substandard glass and it now cracked today

This needs to be replaced at company cost very sad service provided

Respected sir/madam
I am prakash vasekar from sangli maharashtra ph.[protected]
I purchased the led from flip cart and i got phone call of your service engineer from service station of samsung. (And taken the appointment of 5 pm (Actually it was his convenient time) but he was not come on that time. Also i was taken the follow up by shrya service (Service station of samsung) but i got unsatisfied answers about that.

From,
S. Sreenivasulu,
Indiramma illu,
Daminedu,
Tirupati,
Mobile. No.[protected], [protected],

Respected sir,
Iam sreenivasulu liver of tirupati. Ihave bought a t. V. From bajaj electronics on[protected], two days have passed but still now t. V. Is not fitted. We have made call to bajaj electronics they said call to customer care. But then not at all responding and irritating with their non-sense words like today morning, evening.
So, within today i need tv to be fitted or alse we return tv. I expect u will take perfect action and help to fit our tv.

I purchased a washing mechane on 14-04-17, 5 days back, i dont know how to use it, but nobody come to my home, every day they call me i clearly told them, before 12 pm iam at home after 12 pm m going to my office, no body at my home, but they are not meet me, very bad experience for me, m not satiesfied, worst customer service, [protected] dis is my mobile number,