Samsung India Complaints & Reviews

I have purchased samsung refrigerator on 08\04\2016 model number RT28K3083SP\HL.
there is a repeated problem since 25.07.2016 in refrigerator on non colling in fridge and ice been formed in freezer part and for this the service centre engineer are not able to resolve the problem .
They have also change pcb part but still i am facing the problem.
These are my complaints made to the call centre
Date complaint number
25\07\16 [protected]
16\09\16 [protected]
12\10\16 [protected]
02\11\16 [protected]
11\11\16 [protected]
30\11\16 [protected]


Now i am loosing my patience and i have emailed you for the same also i have raised a complaint to national consumer helpline and the reference number is 227242 .

Kindly treat this mail for legal action

Non transperancy in service centre. They dont tell the exact problem and ask for huge servicing charge once paid they again call and tell about some Other problem and again charge additional money and threat me that you have to deal with the problem. The display of my galaxy A5 broke they too around 6000rs.from me and now they called and askd for another 1325rs.saying some charging problem is also ther. Now i doubt they will deliberately mess up my phone and will get away with it. Plz resolve my issue.
Elias admed
Advocate
Gauhati High court

Lodged a complaint about a noise in washing machine in Jan'2014. The engineer told about a problem with outer tub, and advised us to fix it ourselves using mSeal, which we did. When the noise persisted, he said something small may be stuck somewhere, and you can come back if it increases. The noise increased in March, and so complained again. This time they said that the inner tub was broken because it was not fixed in Jan, and because we continued to use it. But it was not diagnosed in Jan, so how would we know. Still, we asked them to pick it up and do the needful. They asked us to wait for a week since the part was not available. After 20 days they called, and wanted to pick it at a very short notice, since they were just in the vicinity. On refusing to become available at such a short notice, they just closed the complaint. On calling up their numbers again, they refused to connect us with their higher authorities saying they are busy. Now we have decided to take the matter to a consumer court.

Hi
Mr. Park

Sad, that am writing to you on a bad note.
I used to be a proud owner of Samsung Mobiles
and would encourage everyone in friends, family & inner circle
to buy Samsung, i am an artist by profession & truly
loved Samsung Camera's.

To my misfortune, My 3 months old Brand New Samsung
Edge 7 is giving me so many issues.
1) Pink thing lines like ECG lines on the display
2) Keypad issues
3) Sim card slot or Phone not reachable kind of issues
(my sim card works on other phones fine as soon as i insert in this handset its a problem)

Just so that you know the extent of frustration and torture the SAMSUNG team has given me, will amaze you.
and for that i request You to read EVERY SINGLE STATEMENT in my conversations below & if possible listen to my first and last call
on Samsung Executive and Customer Care number. Listen to the voice & you will know they have literally made me cry. To an extent they have threatened me
if i don't listen to their last offer of 3 months extended warranty within 7 days
they will not be able to help me further. If i don't agree to their solution & i feel
the brand has been unfair to me despite spending so much money & trusting the brand, its their humble duty to put me to a further dept & not just give up.

Thanks & regards
Vrinda

ps: find attached original bill & am hoping for complete resolution from you!

I recently got my AC installed by Samsung. However, after working for one day, AC stopped cooling. For that, I raised a service request last week. Till date, nobody has called me up. I am fet up with such callous attitude of Samsung towards its customers. A strict action should be taken against the company. So many times it happened that Samsung has provided inferior service and was not able to meet the deadline

I bought Samsung s6 edge mobile phone on 28.10.2016. but the phone was a defect piece. Speakers and back button was not working. Then I returned that phone and bought Samsung s7edge mobile phone on 29.10.2016 from SHRAVANI ENTERPRISES.
ADDRESS OF SHRAVANI ENTERPRISES SAMSUNG SMART CAFE : D no. 13-1-57, mainroad beside titan show room, kakinada.

within 5 months, my phone has been troubling me so much like
1. screen problem ie. off and on error and blinking
immediately i tried to contact the showroom but Samsung showroom was closed.
then i approached to Samsung service centre
service centre :[protected]-- prasad mobiles and electronics
address of the service centre : door no. 12-4-4, sunny towers kakinada, 533001.
i handed over my mobile to the service centre. my mobile got checked, screen replacement has been done.

2. After 5 days i received my mobile. But I was not satisfied.
After few days, accidentally water spilt on my mobile phone. Within few second phone stopped working. Again I went to the service centre, I asked them why is this happening if my phone is a water resistance. They replied they will check and report me.
I waited for one day I didn’t get any call or message regarding my phone.
The next day I went to the service centre and asked, they said motherboard is the problem.

In this case there is no value for Samsung mobiles.
Its not been not even 1 year I purchased. Problems has been arising.
As my phone is a water resistance it should resist upto 1.5 meters of depth for 30minutes. After the screen replacement only, phone couldn’t resist not even for 10sec.
Iam totally fedup with this Samsung mobile phones.
As an Indian iam disappointed for selling such defective goods.
i will never recommend anyone to buy Samsung products especially mobile phones.

Finally, iam not satisfied with this mobile and not willing to use this phone anymore, i request you take the responsibility and replace my mobile phone as soon as possible.

Bill numbers of my services: [protected], [protected]

Mobile details:
product name- GALAXY S7 EDGE / SM-G935FZDUINS/ GOLD
Model[protected]
I.M.E.I NO - [protected]

Sincerely,
K subhasri
D.no: 8-13/3-1/4,
Raj prakash street,
Pratap nagar,
Kakinada,
Andhra pradesh,
India, 533004.
Phone number: +91 [protected]

I have purchased a samsung mobile from croma.It was not working properly so i gave it toh the service center they did not resolve my problem now i have given my mobile third time in service center still the have not done anything.[protected] samsung complain no. Is this.i am tired of complaninig they always say that it is in monitaring purpose.kindly resolve my problem its been 1 month they have not given me a proper answer

I bought samsung air conditioner 2 months back and suddenly it had issues from last 1 week. Its not cooling at all. Worst part is samsung customer support, i placed a complaint 2 days back and still no technician showed up to fix the issue. Every time i spoke to customer service representative they said technician will arrive in 2 hours, its been more than 48 hours now. There is no call and no update from the technician. Worst samsung customer service i have ever experienced.

Sir,

This phone is under warranty and still 3 moths remains. Back key led is not blinking so I have called to customer care executive two time and I follow all the steps what they said, even they have control m, y phone with smart tutor and didn't do anything. At the end they said go to service center and now they tell this phone's screen, battery, circuit will have to be change, then what remains to not to be changed? What executive said it is not as per Samsung terms and condition to be cover so you will have to paid and if I pay all these charges then it reach to 28000, I want to ask what is meaning meaning of such warranty and why you people give warranty? and cheats the people. whenever my any phone has been saw to Samsung they always find fault of customer, not Samsung anytime. Now they tell water has gone into the phone, but they will not say it is defect of the item, and by the way you people also say it is water resistance phone?

I want my phone either to be repair at all or replace. And accept sometime your fault too.

Thanks,
Kishore

In waranty period, samsung refused to provide the service of mobile with no charges, we are suffering physical and mental agony and harassment due to irresponsible and negligence in the service of samsung, which could not be compensated in the terms of money, so look into this matter seriously.

So, solve the pending matter for repair of my mobile without any charges and compensate me for irresoponsible and negligence in service of samsung immediate.

Rajesh arora
[protected]

Customer reference number [protected]

Dear Mr. Tarun,

In spite of my several reminders matter is unresolved.

Please be informed that I have received tele call on 22.03.2017 from your service center (Untakhana, Medical Square, Nagpur) madam informed me that she will close my complaint as the decision is made for my complaint & the hand set is to be repaired under FOC.
Till date I haven't received any such communication in return from your end.
Today I visited service center to know further updates but they are returning the hand set without repairs for which I refused to receive the same, I can understand form the communication today from your service center that the approval is yet to be received from your end for repairs under FOC.
I am surprised to the delay caused by you for such complaints because of which customers like me suffers.
You are kindly requested to send the instructions/approval so that the matter is resolved without further delay. I am hardly suffering also my works are hampering due to non availability of hand set as it is too long approximately 3 + months the matter is unresolved.

Waiting for your prompt and positive reply soonest possible.

I once again request you not to close my complaint unless & until the matter is shorted out.

Regards,

Alankar Kamble
+91 [protected]
Customer

1. Difficulty to complain to Samsung
Unlike LG, Samsung does not have its own engineers to repair a defect in the refrigerator
2. When we go to Google, you get several toll free numbers
3. I chose a number 1800
4. An engineer by name Abdul Kadher came to my house and examined the refrigerator. For that he charged Rs. 500. He said that the compressor and timer need to be changed. My initial decision was not to get it repaired and go for a new one

Abdul prevailed upon me to get it repaired and assured that once this is done, it will work for 8 or 9 years without problem. My wife also felt the same way so, I asked him to do the needful.

Next day, another person came and started working on the refrigerator about an hour later, I realised that he was putting LG compressor. I asked him why he was putting LG compressor for a Samsung refrigerator. His answer was that both LG and Samsung use the same compressor manufactured by some other company.

The bill came to 9, 850/- and I paid it by my credit card.

I found the next morning the refrigerator was not cooling. I called Abdul and asked him to come. He came and said that something was wrong with the cooling element. I told him that I would not pay anything more. However, he did something and told me that it would now be alright.

No, it was not alright. So, I again called him. He came after a day and said that he has to get somebody to look at it.

Incidentally, I noted that he had issued the receipt to me in the name of Happy Home Care located at NO. 2593, 22nd Cross Street, Ambethkar Nagar, Adambakkam, Chennai 600 088. Cell;[protected], [protected]. The address made me realise that this company had nothing to do with Samsung. However, I do not understand how a call made to a toll number for Samsung is picked by Happy Home Care. During the last 3 days, I called several toll free Samsung customer care numbers. This gave me a terribly wretched experience. When I called about 3 days ago, one Mr. Sharma picked the phone and asked me what the problem was. I explained the whole thing. Then he told me that his supervisor will speak to me within the next 3 to 4 hours. Since, I had spoken to Mr. Sharma at about 1.15 pm, I expected a call from supervisor before 6 pm. But nothing happened. So, I again called at 6 pm; one Mr. Suresh picked the phone. He again asked me for the problem and I narrated the whole story. He assured me that the supervisor will call me before 7 pm. Nothing happened. I called again the next day (Saturday), and one Ms.Valli took the phone and asked me what the problem was. I again narrated the whole story and said that it would be in the interest of Samsung that this great supervisor should call me. I also made clear that if I did not receive the call by 6 pm, I would buy a new refrigerator (certainly not Samsung) by the next morning.
I have now bought a new LG refrigerator. However I thought that since I have Samsung Airconditioners etc., I should bring the entire matter of indifference and discourtesy on the part of the supervisors in the Samsung refrigerator section.
Even more importantly, I would like to know how a toll free call number was directly picked by someone in the Happy Home Care. It seems to be some kind of mischief for investigation.

I must also add that I called the Happy Home Care and told them that I was planning to initiate action for their having cheated me. Then a person called me on behalf of Happy Home Centre that he would come to my house and return the money on condition that they would take back the LG compressor. I refused on the grounds that exposure of the possible solution between some Samsung agents and the Happy Home is more important than getting my money back and returning the LG compressor.
I think I have said all that needs to be said. It is very important that you kindly respond to me. I have decided to go to the highest level of authority including the customers forum and Union Ministry to Commerce to rescue my fellow Indians from the ‘game’ if any. I will wait for 4 – 5 days before proceeding further. My mobile number is +[protected].

Thank you
Warm regards

P.C. Kesavan

I have a two door refrigerator i am facing cooling problem from last 6 month
your Representative Mr. reddy came two time for attend the problem and fill the gas in refrigeration two time but still i am facing problem of coiling i complained many time but not satisfied with your attenuation so i last time compelling you about the problem . so please take in notice and do need full.

I have install 5 air conditioner of only samsung. (You can check all the 5 ac details on your data base with my mobile no [protected] and alternate no [protected]

Out of above 1 is purchased on 27/03/2013 having model no as182bbfnstl
This ac has following past problems

1. Compressor change
2. Cooling coil change
3. Fan motor change
4. Circuit board change
5. 4 time gas refilling and many times engineering charge paid.

Now again compressor has been blast.

Complain was logon on 28/03/2017, engineer visit was done on 05/04/2017
After calling and reminds many times.

At the time of ac repairing by your engineer the cooling coil was damage (Damage is due to heat on cooling coil). The same will be accepted by your engineer at spot but letter service center deny to accept that.
On later i have to pay the cost of cooling coil and gas and service engineer charge and my ac was brake down for more than 1 month (Too much bad service) in summer.

I told service center to replace this ac, he told your ac will be valued 12% of cost only.

This not this time, all time engineer visit wad done after 7-8 days of complain login.

Other 4 ac has no problem yet.

I think i am a major customer of your
I am again and again too much unhappy with samsung service
And plan to change to hitachi ac.

Samsung product & services has worst quality. This was my last association with samsung.in future neither i will purchase any prod. Of samsung nor i will suggest to anyone. B'coz from the first day my new fridge is not able to do cooling. I have already complained 4 times but still my problem is not resolved. Customer care is not able to do anything.

Samsung 1.5 ton 3 star split AC was delivered to my residence on 6th April, 2017. As per the terms of the offer, the installation was free. I had first placed a request with your call centre on 6th April for installation. Despite repeated reminders and complaints, till date I have not been informed any details related to the installation. The call centre has already raised repeated reminders on my behalf and I have been informed that the respective service centre has closed the reminder by remarking that they have contacted me 9 times . This is not true as I have been contacted only twice (mob no 9***241213) and both the times the representative asked me whether the AC has been delivered. She disconnected the line without waiting for any reply and I was unable to return the call due to the continuous busy tone give (Star digital services pvt ltd). I am tired of being part of this circus between the call centre and service centre. I have just 2 questions to ask:
1) Why can't Samsung inform in advance to the customers about its inability to provide service ?
2) Is the installation delayed because its free?
I would request Samsung to confirm their inability so that at least I can get the AC installed from outside vendors.
The temperature in hyderabad has already crossed 40 and obviously is there any point in installation after the summer is over?? For your reference, my complaint no is [protected].

Sir /Madam
The undersigned has purchased the Samsung A5i Model from authorized vender shop Reliance DX mini J-24 sector 18, Noida 201301 of Rs. 28, 500/- dated[protected]enclosure is attached). After 6 months my mobile get dipped into the water. I thought for getting repair of my mobile. I went to Noida service centre, the engineer opened my mobile and he saw the water particles were spread all over the mother board, battery and charging slot area. He had taken the click of it and also showed to me. He told there is water logging in the mobile and it is not covered under warranty. He suggested me to change mother board and charging slot and gave me the estimate of around Rs. 10, 000/- for the same. I accepted and told him to repair at the earliest. On 22.10.2016 I got my mobile and the total money I paid to him of Rs. 8, 914.41 with all the taxes is attached in enclosure. I asked him why did you replace only motherboard and did not replace the battery and charging slot, it may cause some problem in future. He said to me there is not much problem in charging slot and he removed the water particles from their and gave the assurance that nothing will happen in future. In case, any problem will occurred regarding the same within 6 months he and service centre are there to resolve the problem without taking any money. In the February last, I observed that mobile battery is swelling and after few days I noticed that it is being charged and discharged very quickly. On 26.03.2017, I again submitted my mobile to the service centre (Okhala service centre). An engineer opened my mobile and he said the battery is deadly swelled and due to that space is created, LCD is not properly fit (enclosure is attached). As the mobile is in warranty period, he did not give any estimate and said to me that the mobile will get repair. On 31.03.2017 I called to service centre to know my mobile status. From him I got to know there is water logging in the battery. I astonished and said to him how this could be possible when mobile is not even contacted with water. If water goes inside the mobile then water particles should be spread all over the phone and it can be easily identified while opening it, as in previous case. Why did engineer not inform me at that time? How water logged only in the battery? The engineer who repaired the mobile first time did not repaired properly due to that it is causing problem now. If at that time he clearly informed me that even though you repaired your mobile after some time it might cause some problem. Then I do not repair my mobile and my money could be saved.
In view of above, I kindly request you to look into this matter and register my complaint and take strong action against the engineer and the Noida service centre. I have paid Rs 37, 414.41/- till now in this mobile. It is also requested you to return my money back.
Waiting for your reply
Thanking you.
With regards,
Rangoli Vishambhari

I have recently purchased samsung on 8 from flipkart but due to heating issue i replaced it and got a new phone but this phone is getting very hot even when not using and the battery drains in just 1 hr and the phone its so much that my hand gets numb plz take this phone back and refund me my money as i have even got shock while charging this phone who will take responsibility if anything harmful happen to me while using mobile it heats so much that it can even burst plz refund me my money and take back the phone flipkart is not ready to take it back so i have no other option plz do the needfull

I purchased samsung ac on 30th march 2017, while purchasing the same they gave assurance for the ac installation on the 2 days later based on our request i. E on 1st april 2017.ac has not been installed up to now since i made lot of request, every time they gave me fake promises to wait for the next and next days.. Every day i make a call to them and request them to install the ac but they say the same thing that you will get a call.. It will be done asap.. But neither i get call nor ac has been installed.. When i got tired to call them i visited to the store from where i purchased the ac (Bajaj electronics, uppal hyderabad), they are also giving us the false and fake promises then finally i had to post the same problem here.. Hoping some response!

I want to lodge a complaint against samsung as my refrigerator is not working and from last 12 days i am complaining but my problem is not getting resolve. My food stuffs are getting damage. As per diagnosis technician told me that compressor is defective besides this service center is not responding. i have purchased referigerator 2 yrs back compressor is still in warranty and from last 1 year i am continuously facing problems and when i ask in samsung customer care to communicate me with higher authority they don't use to forward their call. I am very much frustrated from such poor service provided to me plz help me.