Samsung India Complaints & Reviews

Samsung 1.5 ton 3 star split AC was delivered to my residence on 6th April, 2017. As per the terms of the offer, the installation was free. I had first placed a request with your call centre on 6th April for installation. Despite repeated reminders and complaints, till date I have not been informed any details related to the installation. The call centre has already raised repeated reminders on my behalf and I have been informed that the respective service centre has closed the reminder by remarking that they have contacted me 9 times . This is not true as I have been contacted only twice (mob no 9***241213) and both the times the representative asked me whether the AC has been delivered. She disconnected the line without waiting for any reply and I was unable to return the call due to the continuous busy tone give (Star digital services pvt ltd). I am tired of being part of this circus between the call centre and service centre. I have just 2 questions to ask:
1) Why can't Samsung inform in advance to the customers about its inability to provide service ?
2) Is the installation delayed because its free?
I would request Samsung to confirm their inability so that at least I can get the AC installed from outside vendors.
The temperature in hyderabad has already crossed 40 and obviously is there any point in installation after the summer is over?? For your reference, my complaint no is [protected].

Sir /Madam
The undersigned has purchased the Samsung A5i Model from authorized vender shop Reliance DX mini J-24 sector 18, Noida 201301 of Rs. 28, 500/- dated[protected]enclosure is attached). After 6 months my mobile get dipped into the water. I thought for getting repair of my mobile. I went to Noida service centre, the engineer opened my mobile and he saw the water particles were spread all over the mother board, battery and charging slot area. He had taken the click of it and also showed to me. He told there is water logging in the mobile and it is not covered under warranty. He suggested me to change mother board and charging slot and gave me the estimate of around Rs. 10, 000/- for the same. I accepted and told him to repair at the earliest. On 22.10.2016 I got my mobile and the total money I paid to him of Rs. 8, 914.41 with all the taxes is attached in enclosure. I asked him why did you replace only motherboard and did not replace the battery and charging slot, it may cause some problem in future. He said to me there is not much problem in charging slot and he removed the water particles from their and gave the assurance that nothing will happen in future. In case, any problem will occurred regarding the same within 6 months he and service centre are there to resolve the problem without taking any money. In the February last, I observed that mobile battery is swelling and after few days I noticed that it is being charged and discharged very quickly. On 26.03.2017, I again submitted my mobile to the service centre (Okhala service centre). An engineer opened my mobile and he said the battery is deadly swelled and due to that space is created, LCD is not properly fit (enclosure is attached). As the mobile is in warranty period, he did not give any estimate and said to me that the mobile will get repair. On 31.03.2017 I called to service centre to know my mobile status. From him I got to know there is water logging in the battery. I astonished and said to him how this could be possible when mobile is not even contacted with water. If water goes inside the mobile then water particles should be spread all over the phone and it can be easily identified while opening it, as in previous case. Why did engineer not inform me at that time? How water logged only in the battery? The engineer who repaired the mobile first time did not repaired properly due to that it is causing problem now. If at that time he clearly informed me that even though you repaired your mobile after some time it might cause some problem. Then I do not repair my mobile and my money could be saved.
In view of above, I kindly request you to look into this matter and register my complaint and take strong action against the engineer and the Noida service centre. I have paid Rs 37, 414.41/- till now in this mobile. It is also requested you to return my money back.
Waiting for your reply
Thanking you.
With regards,
Rangoli Vishambhari

I have recently purchased samsung on 8 from flipkart but due to heating issue i replaced it and got a new phone but this phone is getting very hot even when not using and the battery drains in just 1 hr and the phone its so much that my hand gets numb plz take this phone back and refund me my money as i have even got shock while charging this phone who will take responsibility if anything harmful happen to me while using mobile it heats so much that it can even burst plz refund me my money and take back the phone flipkart is not ready to take it back so i have no other option plz do the needfull

I purchased samsung ac on 30th march 2017, while purchasing the same they gave assurance for the ac installation on the 2 days later based on our request i. E on 1st april 2017.ac has not been installed up to now since i made lot of request, every time they gave me fake promises to wait for the next and next days.. Every day i make a call to them and request them to install the ac but they say the same thing that you will get a call.. It will be done asap.. But neither i get call nor ac has been installed.. When i got tired to call them i visited to the store from where i purchased the ac (Bajaj electronics, uppal hyderabad), they are also giving us the false and fake promises then finally i had to post the same problem here.. Hoping some response!

I want to lodge a complaint against samsung as my refrigerator is not working and from last 12 days i am complaining but my problem is not getting resolve. My food stuffs are getting damage. As per diagnosis technician told me that compressor is defective besides this service center is not responding. i have purchased referigerator 2 yrs back compressor is still in warranty and from last 1 year i am continuously facing problems and when i ask in samsung customer care to communicate me with higher authority they don't use to forward their call. I am very much frustrated from such poor service provided to me plz help me.

I have complaint about my Samsung J7 mobile touch screen problem.
pl see attachment for details since 5 months back, with repeated followup with
service center korba no result .

can you return my phone if possible with out attending it.

Customer name - k c chauhan
Bill no - [protected] dated 12.10.2016

Service request acknowledgement attached.

Complaint no.[protected]
[protected]
Today [protected]

First two complaints shown as cancelled without intimating to customer...So was not aware of its status. You can refer now today complaint no. And please provide valuable Product Services.

Its pathetic service from Samsung got two defective products consequently and Samsung is not at all interested in resolving but only to give stupid reference no. ..You didn't receive any message or acknowledgement​ of your complaint. So difficult to track their service.
It's more than 20 days I have paid for product but not received the working product nor the service.

Sir, My Samsung Mobile Model No.GT-S5360 purchased 3 years
back and no billor paticularrs availabvle, My complaint is my i am
not able to Charging my Mobile with my Best ERD Charger. i have
tried my best to charge and my Mobile is not ncdharging.
Also i wish to point out therebius noi poroblemwith ot her parts/manus
excepoy Charging problem.
I have approched Samsung Customerr Care and explained to them
my problem. They told me to approch to HIGH TECK/Anna Nsagar
and it ius far awqay from my place and i am a Senior Citizen aged 81Years
so i havr approched one M/s.AMAR TELECOM/Perambur/Chennai-11
whiuch is near to me i have contacted and told my problem and they
have given " Customer IUnformation Slip" No:975 dt 07/04/2017.
MY humble request is inless the moibile inseide CIRCUT properly
checked my poroblem will not be solved
I sincerly hopr you will look into this and please do the needful.
Wiuth Regards
A.T.Varadshan
Date; 08/04/2017

I have a problem of fridge bottom portion is not cooling this thing happen from past 3 years every winter this problem arise . Every time samsung engineer comes and tell me due to heavy ice this problem has been coming i ask him to repair but he said it is normal with fridge ok but from past 6 month problem is continues i called samsung again engineer came and told me fridge thermacol is damage and it can not be repair and this problem us happen with samsung first tell me how can thermacol can get damage how any body can get inside and tore it i had brought the fridge in 2009 and he told me my fride value is now zero what the hell me and my cousin had brought the fridge at the same time his company was lg he s working fine and i am the guy paying for every engineer visit . What the f man . Even now your engineer are suggesting to buy lg product i had believe in samsung thats why ac, tv and even mobile every thing is of samsung but know i m not going to suggests samsung to any one how can a fridge just 7 year old can be unreliable .

Have RT28HCLS1 model since 5 years. Recently condenser developed leak, as confirmed by Samsung approved technician. However, repairing methods i am not happy with. As per technician, separate condenser is required to be installed but coils are required to be fixed outside on back surface as these freezes can't be repaired once condenser is leaked. I am ok with new condenser but apprehensive about this make shift method of fixing coils outside after repairing. Samsung India, can you please help me with the repair in such case. how condenser leaks should be repaired as per Samsung standard procedure?
Mob: [protected], Jamnagar, Gujrat India

I brought a samsung 1.5 ton AC from Bajaj Electronics on 28th of March. After lot of follow up the service engineer came for installation on 1st May. When i switched on the AC, the AC was not working and giving me an error code ( E 154 error). I called the service engineer back and he came back on 2nd to check the AC. He said there was a problem with the AC Unit and that the technician will come and check it. On Monday, a technician from Samsung visited and told me that there is a problem with wiring in the AC unit and this will have to be replaced. He promised to help.

I did not get any calls for next two days and i kept following up with the call center. After many followups, i was told that the complain has been logged and the service engineer will come and visit.

It is already 11 days since i purchased the AC and i have not heard back anything. I would like to get my money back and also get compensation for all the trouble. I work in an MNC and my son is appearing for board exams this year. I brought the AC to help him study better. but now the exams are over, but the AC is still not there in spite of me paying so much

Complain number with Samsung: [protected]
Status: Unresolved, no call back either
Date of purchase: 28th March
Reseller: Bajaj Electronics, Jubilee HIlls, Hyderabad

Hi,

I had requested the request for the AC servicing on 5 th of april,
till today 7th april i havenot got the AC serviced.
On calling the customer care they are committing the false promises that it will be serviced soon and engineer will come.

Please look into the matter as my last free service is in pending state if they come late then i wont pay a single penny to the service engineer.

I bought One Refrigerator Model No. 280 L –RT28H at a cost of Rs19649/= on 20.05.2011. Since inception the Fridge was producing a big sound. Recently, I found water is leaking from inside body of the Fridge and running down to the bottom of the same daily basis. As a result, vegetables and food staffs inside the fridge are getting damaged extensively. Thereafter, I started taking the matter with your customer care department through your Tele No.[protected]. I found very shocking state of affairs in your Customer Service Department. I called them one month back and gave details of Fridge and the complaint also. I was assured one engineer would visit that day to short the problem. One week elapsed but nobody attended the same. Further, I called up them after 10 days again I was assured that one Technician will visit today only. Further, 7 days lapsed and no one visited from the company or any authorised agency. Finding no other way I again called the above No. And told them about the complaint I was again assured with a complaint No.[protected] dated 31.03.2017. But again it was in vain and no one attended that so far. Then I called for the last time on 04.04.2017 and I was assured that this time I would receive at least call from any Technician. But still I am waiting for the same.
The above story speaks about the sorry state of affairs about the Company which is globally renounced as great producer of Electrical Goods. But the top brass of the organisation should know the sorry state of affairs inside the company and customer dissatisfaction it is generating for poor service offered to them.
I want to warn the company with my letter and hope this should act as whether bell about the worst state of affairs inside the Company. I am suffering more than two months and the sorry condition of Fridge is causing lot of damage to my properties. Today someone called from Samsung and assured me one technician will attend but I waited whole day no one attended the same so far.
Lastly I am not a casual customer of Samsung. I have TV and Mobile make by Samsung.
I hope appropriate action from the competent authority.

Hi,
My name is Gaurav Maheswari,
I had given my phone for repair on 06 March 2017, for the repair of broken display.
The estimate i received was for the amount INR 27532/-
I have attached the estimate copy for your reference, the display was being changed along with the motherboard.
I received the device with the repairs done against the service request number [protected] on around 22 March 2017.

Since receiving my device, i noticed the device is having a lot of problems after the repair -
1- The back pasting was not done properly, the pasting tape was protruding out.
2- The battery backup had got worst. Draining about 3 % per hour on deep sleep, without using the device.
3- Ear piece had a crackling sound.
4- Wireless charging not consistent. It Stops charging after an hour or so without the battery being fully charged.
5- Volume button, power button clicking with a very loud sound.
6- Home button not responsive, i have to press it very hard.

I immediately went to the service centre R-Logic Technology Service India, Lal Bagh Road. the next morning and gave my device asking them to fix the issues,
I was told the ear piece and the battery has some problem and would be replaced in a couple of days once they get the stock and the took the device from me, this was on 23 March 2017 against the service request number [protected]

On 25 March i went to collect the device, during the diagnostic before handing the phone to the customer they noticed the knox had been triggered, which they weren’t sure how it happened as while handing the device over to them they had run the diagnostic check to find the problem and it wasnt tripped that time, they told me that enabling knox and installing apps from the play store causes this, but upon further invertigation from your website documentation, i realised what he stated to me is untrue and he is just trying to cover up the fact that they caused this.
They asked for a few days of time to process the device repairs under warranty as they need approval.
On 29 March they finally gave me the device, with the knox triggered, and i was still facing the same problems, with the battery, charging and the phone heating up now.
I went to the service center on 30 March asking them to fix the issues and i was told they cannot since the knox has been triggered and it won’t be covered under warranty despite it being their mistake,

I was surprised since while giving the device to them with the previously new motherboard, and knox not tripped, they accepted it and due to some error form their part, the knox tripped and they very conveniently gave the device back without fixing the issue or the knox trigger.
I told them that it was their mistake and despite repairs i am still facing problems with the device, the person told me that the motherboard is defective and they won’t cover it under warranty and i would have to pay again!.

So in the end, after spending about INR 27000/- and giving the repaired phone for repairs again since the service quality wasnt upto mark, the service center making my device warranty void, i am still having issues with my device with the battery drain, button issues, home button not responsive, over heating and wireless charging issues.

It is very surprising to see such kind of service with Samsung, with the amazing design and features of the device but the service quality is very disappointing and they end up damaging parts of my device which were previously working fine.
Please follow up with the service centre to find out how exactly my device had the knox tripped since while taking the device they checked it and it wasnt tripped.
Kindly provide a resolution for my problem at the earliest as i am still facing issues mentioned despite giving my device for service multiple times and getting a paid repair, and also my device warranty is only till 12 May 2017.

Thanking you
Gaurav

Sir,
I had purchased a samsung mobile phone j700 from mk electronics & refrigeration new delhi costing rs. 14599/- on 5.10.2016. Suddenly, there was a software problem in the same which stopped working. Immediately i had made a complaint to the company on 13.10.2016 at [protected]@appsyouneed.in for replacement /repair of the phone together with claim form and other all supported documents as the same is under warranty/guarantee period and is covered under insurance who generated a claim intimation number (Cin) no. D[protected]. Since then, i have been reminding them time to time over phone and emails but no further response about my claim has been received from their side so far. You are requested to kindly help me in this regard.

Thanking you,
Mrs. Shikha das
Mobile: [protected]
Email: [protected]@gmail.com

We ordered an S7 from the Samsung official website and the device stopped functioning after 3 weeks. The service guys came and picked it up and said that the mother board had burnt out. We would like Samsung to replace the handset or give us the money back.

They are doing neither.

We have been talking to them and have dropped several emails to the CEO's office and they still havent resolved this. It's almost been a month now.

Dear Sir/Mam,

This is to bring into notice that I register complaint for my Samsung Refrigerator for the cooling issue I am facing, to the Samsung customer care services and requested them to assign an engineer to sort the issue. But I got highly disappointing by the response I got till date from the company side. I registered the complaint on 3rd of April, 17' and its 6th April, 17' today and till date I didn't get any service despite of calling them several times. Each time I call them, I get the same response from the CCE regarding the visit of the engineer and several commitments made from their side.
Request you to kindly take the necessary action against this and provide me the solution to fulfill the losses I suffered in between.

Dear team,

Just to bring in your notice.

I have purchased samsung 2500 mah led light with 64gb card in rs 700
From zoniic.com. The zonnic order no. Was [protected].

I found this product is fake. Just googled the info.. On intranet and found many peoples have been cheated on the name of samsung power bank.

I am not sure what to do here. Will appreciate if you able to stop this fraudulent.

Regards
Jp
+[protected]

I ordered samsung ar18mv3hlwk inverter split ac (1.5 ton, 3 star rating) product online on 29th march 2017 and it got delivered on 1st march. I was happy that my little daughter who is 6 months old will not feel heat any more and will have a nice sleep. I called samsum customer care on the same day for installation request and today is 6th april 2017, no engineer has visited yet for installation, daily i am calling the customer care, every time these executives say "definitely today it will get it done", but nothing is happened till data. Not even a single message from customer care about the engineer details who are visiting for installation. There is no full proof after giving promise. I trusted so much on samsung and so i bought it, but this installation service seems to be driving head.

Sub :- Mis-guide by service engineer and over quote for repair. Call no. [protected], CR No. 144007 (Book No. 2881) dated 31st March’17.
SAMSUNG always provide quality product with best after sale service record to their consumer in India.
I am Chartered Accountant and working in MNC at Gurgaon, and very big fan of Samsung products and have too.
This is very 1st time, that I un-impressed with after sale service for my LCD TV provided by Samsung through their service partners.
Case :- I bought Samsung 32” LCD TV Model :- LA32A550 P1R MXL in Oct’2008 for INR 40, 000. From last 7-8 days, I am facing problem in screen, which shows white screen without any picture with volume only.
I registered my complaint at your Samsung Service Centre, Sector-7, Dwarka, New Delhi (Franchise through HCL Service Ltd. A-233, Okhla Phase-1, New Delhi) on 30th March’17 vide call no. [protected]. Against the same, one Engineer (Mr. Amit or Amud) visited my place and after inspection, he quoted around INR 35, 000/- repair charges. As per his quotation, he told us, that picture tube etc, got faulty and need to replace. I surprise to hear his quote.
Against INR 40K buying amount, how is it possible repair charges around INR 35, 000/-. Just to reconfirm from other outside engineer, I paid visiting charges INR 173/- through CR No. 144007 (Book No. 2881) dated 31st March’17 on that date. Next day, I called other outside engineer, (who is well verse in his field), told me that one part “T-Con Board” is faulty in my television, which will cost around INR 4, 000/- (Four Thousand only). Due to almost 90% repair cost difference from earlier quotation given by your service engineer for INR 35, 000/- and INR 4, 000/-, I am really got confused. Since, I am very keen to get work done from authorized centre of company only, are in fix now, which is right.
But two engineers in the same field can’t get too wrong in this way that cost come down to 90%.
I am sorry to say, but I feel very bad, that big company like Samsung has authorized after sale services to these kind of persons, who try to cheat innocent people and try to fetch huge amount on account of repair just because buyer has no electrical knowledge.
As prudent customer, I thought, this case should brought into knowledge of senior management of Samsung Co. to avoid any further damage to the company’s image without any reason.
Company should take serious action against every person, who tried to damage reputation of the company without any fault of the company.
I request you to investigate this issue and take necessary action. Also, send another engineer, who can guide us in right direction with correct cost of repair. I am not very comfortable to go outside service centre other than authorized by the company.
Looking forward to your earlier response.
Thanks and Regards
Mange Jain
#+91-[protected]