Samsung India Complaints & Reviews

I have complaint about my Samsung J7 mobile touch screen problem.
pl see attachment for details since 5 months back, with repeated followup with
service center korba no result .

can you return my phone if possible with out attending it.

Customer name - k c chauhan
Bill no - [protected] dated 12.10.2016

Service request acknowledgement attached.

Complaint no.[protected]
[protected]
Today [protected]

First two complaints shown as cancelled without intimating to customer...So was not aware of its status. You can refer now today complaint no. And please provide valuable Product Services.

Its pathetic service from Samsung got two defective products consequently and Samsung is not at all interested in resolving but only to give stupid reference no. ..You didn't receive any message or acknowledgement​ of your complaint. So difficult to track their service.
It's more than 20 days I have paid for product but not received the working product nor the service.

Sir, My Samsung Mobile Model No.GT-S5360 purchased 3 years
back and no billor paticularrs availabvle, My complaint is my i am
not able to Charging my Mobile with my Best ERD Charger. i have
tried my best to charge and my Mobile is not ncdharging.
Also i wish to point out therebius noi poroblemwith ot her parts/manus
excepoy Charging problem.
I have approched Samsung Customerr Care and explained to them
my problem. They told me to approch to HIGH TECK/Anna Nsagar
and it ius far awqay from my place and i am a Senior Citizen aged 81Years
so i havr approched one M/s.AMAR TELECOM/Perambur/Chennai-11
whiuch is near to me i have contacted and told my problem and they
have given " Customer IUnformation Slip" No:975 dt 07/04/2017.
MY humble request is inless the moibile inseide CIRCUT properly
checked my poroblem will not be solved
I sincerly hopr you will look into this and please do the needful.
Wiuth Regards
A.T.Varadshan
Date; 08/04/2017

I have a problem of fridge bottom portion is not cooling this thing happen from past 3 years every winter this problem arise . Every time samsung engineer comes and tell me due to heavy ice this problem has been coming i ask him to repair but he said it is normal with fridge ok but from past 6 month problem is continues i called samsung again engineer came and told me fridge thermacol is damage and it can not be repair and this problem us happen with samsung first tell me how can thermacol can get damage how any body can get inside and tore it i had brought the fridge in 2009 and he told me my fride value is now zero what the hell me and my cousin had brought the fridge at the same time his company was lg he s working fine and i am the guy paying for every engineer visit . What the f man . Even now your engineer are suggesting to buy lg product i had believe in samsung thats why ac, tv and even mobile every thing is of samsung but know i m not going to suggests samsung to any one how can a fridge just 7 year old can be unreliable .

Have RT28HCLS1 model since 5 years. Recently condenser developed leak, as confirmed by Samsung approved technician. However, repairing methods i am not happy with. As per technician, separate condenser is required to be installed but coils are required to be fixed outside on back surface as these freezes can't be repaired once condenser is leaked. I am ok with new condenser but apprehensive about this make shift method of fixing coils outside after repairing. Samsung India, can you please help me with the repair in such case. how condenser leaks should be repaired as per Samsung standard procedure?
Mob: [protected], Jamnagar, Gujrat India

I brought a samsung 1.5 ton AC from Bajaj Electronics on 28th of March. After lot of follow up the service engineer came for installation on 1st May. When i switched on the AC, the AC was not working and giving me an error code ( E 154 error). I called the service engineer back and he came back on 2nd to check the AC. He said there was a problem with the AC Unit and that the technician will come and check it. On Monday, a technician from Samsung visited and told me that there is a problem with wiring in the AC unit and this will have to be replaced. He promised to help.

I did not get any calls for next two days and i kept following up with the call center. After many followups, i was told that the complain has been logged and the service engineer will come and visit.

It is already 11 days since i purchased the AC and i have not heard back anything. I would like to get my money back and also get compensation for all the trouble. I work in an MNC and my son is appearing for board exams this year. I brought the AC to help him study better. but now the exams are over, but the AC is still not there in spite of me paying so much

Complain number with Samsung: [protected]
Status: Unresolved, no call back either
Date of purchase: 28th March
Reseller: Bajaj Electronics, Jubilee HIlls, Hyderabad

Hi,

I had requested the request for the AC servicing on 5 th of april,
till today 7th april i havenot got the AC serviced.
On calling the customer care they are committing the false promises that it will be serviced soon and engineer will come.

Please look into the matter as my last free service is in pending state if they come late then i wont pay a single penny to the service engineer.

I bought One Refrigerator Model No. 280 L –RT28H at a cost of Rs19649/= on 20.05.2011. Since inception the Fridge was producing a big sound. Recently, I found water is leaking from inside body of the Fridge and running down to the bottom of the same daily basis. As a result, vegetables and food staffs inside the fridge are getting damaged extensively. Thereafter, I started taking the matter with your customer care department through your Tele No.[protected]. I found very shocking state of affairs in your Customer Service Department. I called them one month back and gave details of Fridge and the complaint also. I was assured one engineer would visit that day to short the problem. One week elapsed but nobody attended the same. Further, I called up them after 10 days again I was assured that one Technician will visit today only. Further, 7 days lapsed and no one visited from the company or any authorised agency. Finding no other way I again called the above No. And told them about the complaint I was again assured with a complaint No.[protected] dated 31.03.2017. But again it was in vain and no one attended that so far. Then I called for the last time on 04.04.2017 and I was assured that this time I would receive at least call from any Technician. But still I am waiting for the same.
The above story speaks about the sorry state of affairs about the Company which is globally renounced as great producer of Electrical Goods. But the top brass of the organisation should know the sorry state of affairs inside the company and customer dissatisfaction it is generating for poor service offered to them.
I want to warn the company with my letter and hope this should act as whether bell about the worst state of affairs inside the Company. I am suffering more than two months and the sorry condition of Fridge is causing lot of damage to my properties. Today someone called from Samsung and assured me one technician will attend but I waited whole day no one attended the same so far.
Lastly I am not a casual customer of Samsung. I have TV and Mobile make by Samsung.
I hope appropriate action from the competent authority.

Hi,
My name is Gaurav Maheswari,
I had given my phone for repair on 06 March 2017, for the repair of broken display.
The estimate i received was for the amount INR 27532/-
I have attached the estimate copy for your reference, the display was being changed along with the motherboard.
I received the device with the repairs done against the service request number [protected] on around 22 March 2017.

Since receiving my device, i noticed the device is having a lot of problems after the repair -
1- The back pasting was not done properly, the pasting tape was protruding out.
2- The battery backup had got worst. Draining about 3 % per hour on deep sleep, without using the device.
3- Ear piece had a crackling sound.
4- Wireless charging not consistent. It Stops charging after an hour or so without the battery being fully charged.
5- Volume button, power button clicking with a very loud sound.
6- Home button not responsive, i have to press it very hard.

I immediately went to the service centre R-Logic Technology Service India, Lal Bagh Road. the next morning and gave my device asking them to fix the issues,
I was told the ear piece and the battery has some problem and would be replaced in a couple of days once they get the stock and the took the device from me, this was on 23 March 2017 against the service request number [protected]

On 25 March i went to collect the device, during the diagnostic before handing the phone to the customer they noticed the knox had been triggered, which they weren’t sure how it happened as while handing the device over to them they had run the diagnostic check to find the problem and it wasnt tripped that time, they told me that enabling knox and installing apps from the play store causes this, but upon further invertigation from your website documentation, i realised what he stated to me is untrue and he is just trying to cover up the fact that they caused this.
They asked for a few days of time to process the device repairs under warranty as they need approval.
On 29 March they finally gave me the device, with the knox triggered, and i was still facing the same problems, with the battery, charging and the phone heating up now.
I went to the service center on 30 March asking them to fix the issues and i was told they cannot since the knox has been triggered and it won’t be covered under warranty despite it being their mistake,

I was surprised since while giving the device to them with the previously new motherboard, and knox not tripped, they accepted it and due to some error form their part, the knox tripped and they very conveniently gave the device back without fixing the issue or the knox trigger.
I told them that it was their mistake and despite repairs i am still facing problems with the device, the person told me that the motherboard is defective and they won’t cover it under warranty and i would have to pay again!.

So in the end, after spending about INR 27000/- and giving the repaired phone for repairs again since the service quality wasnt upto mark, the service center making my device warranty void, i am still having issues with my device with the battery drain, button issues, home button not responsive, over heating and wireless charging issues.

It is very surprising to see such kind of service with Samsung, with the amazing design and features of the device but the service quality is very disappointing and they end up damaging parts of my device which were previously working fine.
Please follow up with the service centre to find out how exactly my device had the knox tripped since while taking the device they checked it and it wasnt tripped.
Kindly provide a resolution for my problem at the earliest as i am still facing issues mentioned despite giving my device for service multiple times and getting a paid repair, and also my device warranty is only till 12 May 2017.

Thanking you
Gaurav

Sir,
I had purchased a samsung mobile phone j700 from mk electronics & refrigeration new delhi costing rs. 14599/- on 5.10.2016. Suddenly, there was a software problem in the same which stopped working. Immediately i had made a complaint to the company on 13.10.2016 at [protected]@appsyouneed.in for replacement /repair of the phone together with claim form and other all supported documents as the same is under warranty/guarantee period and is covered under insurance who generated a claim intimation number (Cin) no. D[protected]. Since then, i have been reminding them time to time over phone and emails but no further response about my claim has been received from their side so far. You are requested to kindly help me in this regard.

Thanking you,
Mrs. Shikha das
Mobile: [protected]
Email: [protected]@gmail.com

We ordered an S7 from the Samsung official website and the device stopped functioning after 3 weeks. The service guys came and picked it up and said that the mother board had burnt out. We would like Samsung to replace the handset or give us the money back.

They are doing neither.

We have been talking to them and have dropped several emails to the CEO's office and they still havent resolved this. It's almost been a month now.

Dear Sir/Mam,

This is to bring into notice that I register complaint for my Samsung Refrigerator for the cooling issue I am facing, to the Samsung customer care services and requested them to assign an engineer to sort the issue. But I got highly disappointing by the response I got till date from the company side. I registered the complaint on 3rd of April, 17' and its 6th April, 17' today and till date I didn't get any service despite of calling them several times. Each time I call them, I get the same response from the CCE regarding the visit of the engineer and several commitments made from their side.
Request you to kindly take the necessary action against this and provide me the solution to fulfill the losses I suffered in between.

Dear team,

Just to bring in your notice.

I have purchased samsung 2500 mah led light with 64gb card in rs 700
From zoniic.com. The zonnic order no. Was [protected].

I found this product is fake. Just googled the info.. On intranet and found many peoples have been cheated on the name of samsung power bank.

I am not sure what to do here. Will appreciate if you able to stop this fraudulent.

Regards
Jp
+[protected]

I ordered samsung ar18mv3hlwk inverter split ac (1.5 ton, 3 star rating) product online on 29th march 2017 and it got delivered on 1st march. I was happy that my little daughter who is 6 months old will not feel heat any more and will have a nice sleep. I called samsum customer care on the same day for installation request and today is 6th april 2017, no engineer has visited yet for installation, daily i am calling the customer care, every time these executives say "definitely today it will get it done", but nothing is happened till data. Not even a single message from customer care about the engineer details who are visiting for installation. There is no full proof after giving promise. I trusted so much on samsung and so i bought it, but this installation service seems to be driving head.

Sub :- Mis-guide by service engineer and over quote for repair. Call no. [protected], CR No. 144007 (Book No. 2881) dated 31st March’17.
SAMSUNG always provide quality product with best after sale service record to their consumer in India.
I am Chartered Accountant and working in MNC at Gurgaon, and very big fan of Samsung products and have too.
This is very 1st time, that I un-impressed with after sale service for my LCD TV provided by Samsung through their service partners.
Case :- I bought Samsung 32” LCD TV Model :- LA32A550 P1R MXL in Oct’2008 for INR 40, 000. From last 7-8 days, I am facing problem in screen, which shows white screen without any picture with volume only.
I registered my complaint at your Samsung Service Centre, Sector-7, Dwarka, New Delhi (Franchise through HCL Service Ltd. A-233, Okhla Phase-1, New Delhi) on 30th March’17 vide call no. [protected]. Against the same, one Engineer (Mr. Amit or Amud) visited my place and after inspection, he quoted around INR 35, 000/- repair charges. As per his quotation, he told us, that picture tube etc, got faulty and need to replace. I surprise to hear his quote.
Against INR 40K buying amount, how is it possible repair charges around INR 35, 000/-. Just to reconfirm from other outside engineer, I paid visiting charges INR 173/- through CR No. 144007 (Book No. 2881) dated 31st March’17 on that date. Next day, I called other outside engineer, (who is well verse in his field), told me that one part “T-Con Board” is faulty in my television, which will cost around INR 4, 000/- (Four Thousand only). Due to almost 90% repair cost difference from earlier quotation given by your service engineer for INR 35, 000/- and INR 4, 000/-, I am really got confused. Since, I am very keen to get work done from authorized centre of company only, are in fix now, which is right.
But two engineers in the same field can’t get too wrong in this way that cost come down to 90%.
I am sorry to say, but I feel very bad, that big company like Samsung has authorized after sale services to these kind of persons, who try to cheat innocent people and try to fetch huge amount on account of repair just because buyer has no electrical knowledge.
As prudent customer, I thought, this case should brought into knowledge of senior management of Samsung Co. to avoid any further damage to the company’s image without any reason.
Company should take serious action against every person, who tried to damage reputation of the company without any fault of the company.
I request you to investigate this issue and take necessary action. Also, send another engineer, who can guide us in right direction with correct cost of repair. I am not very comfortable to go outside service centre other than authorized by the company.
Looking forward to your earlier response.
Thanks and Regards
Mange Jain
#+91-[protected]

To
MS. Samsung. April 6, 2017.

I purchased a Samsung refrigerator in response to advisement on internet on March 20, 2017 for
RS. 7999. I was having a peaceful life and now I have landed in trouble. Samsung informed that the refrigerator will be delivered after 24 hours. The persons who delivered the refrigerator did not produce any document like invoice, guarantee certificate or instruction manual. They only produced delivery note mentioning order number 60dd13. I have not ordered anything on Samsung as I purchased the refrigerator on line and paid on line. No order was necessary.

The refrigerator was commissioned by service technician from MS. LR Enterprises who are responsible for service of Samsung Refrigerators. The service technician informed that the refrigerator was used for over 15 years. Internal parts of refrigerator were damaged. The refrigerator smelling. There were deep dents on outside of the refrigerator. The refrigerator runs nonstop increasing power bill. He was not sure how long the refrigerator will work. The refrigerator is useless for me.

I was in contact[protected] for a long time. They are promising that they will send a technician to study possibility of taking back the refrigerator.So far, no technician has turned uup.

I am undergoing considerable torment for the last several days. I request Samsung to have pity on me and take back the refrigerator and pay me Rs.7999. If Samsung return the money, I will immediately purchase a Direct Cool refrigerator from Samsung.

I look forward hear from you on my request.

Yours faithfully,

K.N.S.Reddy.

I have called the customer care sseveral times regarding the installation of my LED but none of the technician has called yet for the installation, its been 2 days over, people from Customerservice has been saying that they have forwarded the reminder to the service centre but when asked how about giving the nos of a concerned person whom i can talk personally, the reply to it was they dont have the nos, where's the outcome then, do i have to wait forever for the technician visit, my reference nos is [protected], they have the worst after sales service, it feels like that i have been cheated.

Hi Respected Sir/Madam,
This is Hari a Frustrated and Neglected Customer of Split AC 18KC5UDMC purchased as on 28/4/2016 in Sri Tirumala Electronics, Sangareddy. I raised a Complaint that my AC not Giving cooling Air, week back I gave a complaint, I called to Samsung Customer care Head office India, they Forward my Complaint to the local Samsung Center Sangareddy, they called me 4 days back and ask about my problem and I explained them, they said they will send the technician on 3 days back, but they did not, again i called to Local Samsung center, they said technicians are not available will send tomorrow, it means 2 days back I said OK, but no one came to me, again I called them yesterday, they said technician are coming today to I stay in home for technician but no one came, yesterday evening Mr : D S Reddy technician called me and said today I cannot come I will come tomorrow by 10am which means today morning 10am, Yesterday actually he came to my locality this was said by him, I called up to the technician at 9:30 to remind him that he must come today, but he said I went to some other place so I will come by 1 or 1 ½ hr I said ok come as early as possible I have some other work too he said ok, today he came to my locality but he did not came to my home to solve my problem I don’t know what their problem to Ignore my problem, he went to someone who is near my home but he did not came to me, because of this people I wasted Two days by sitting in home, Samsung has a good name in Market in service, but I won’t think it will be in Future. From a week ago I am Following up but there is no response from them. I hate this Samsung and their Service. It is the Worst Service I ever received. Take an Appropriate Action on Samsung Center Sangareddy and Mr : D S Reddy. Do the needful Thanks

May I bring to you notice the following:

• Of late we have been immensely irked by the deplorable support services of Samsung and regret having bought so many appliances paying a huge amounts, believing in the so called branded Samsung
• THE PROBLEM : The refrigerator bought on 1.07.2015 [ INV 114;Product particulars RT 45H5809SL/TL at Rupees 58, 000/-]started draining water, so the local service office was contacted for rectifying the problem on 25th March 2017. The technician came at 3.00pm, and while on the job, carelessly punctured the gas tube, resulting in a total breakdown. He deputed another technician, [ who did not seem to be a Samsung personnel]w, who came at 8.30pm and worked on the fridge upto about 11.00pm. During this process, he opened the back panel of the fridge and cut out small parts [a cyclinder]. I asked him why he was cutting out the original parts and he said it was broken. He then bought another tube and connected it from the outside, in a very shabby manner. However the cooling resumed, but the registered problem was not solved, with the water still draining. He left leaving us with an additional problem of an unnerving sound that continues 24 x 7 to this day. This second technician charged me RS.2, 800, [TWO THOUSAND EIGHT HUNDRED]. Two days later, I received a message on my mobile saying the bill was Rs.460. My question: Why am I made to pay such a huge amount for no fault of mine???? when it is the fault of the unqualified and unskilled technicians, who do not possess the knowledge or skills to deal with such problems and make matters worse???
• Despite all this, the problem HAS NOT BEEN RECTIFIED, to date.i.e.5th April 2017. The water continues to drain and the fridge makes a continuous sound, disturbing our sleep at night.Calling the Regional manager: Mr Nitin and apprising him of the situation did not yield any results...only false promised and lip service, which Samsung is ver good at!!!. . As I go to work, finally the appointment was made for 30th March post noon, but to no avail, the technician did not turn up.
• Hence due to immense frustration and stress over the fortnight, I addressed the problem to the CEO's office on email to consider a replacement of the fridge: the reasons being that for the inept and defective work of the technicians and for no fault of ours, we were made to pay a huge sum with no receipt, and left with a defaced fridge. On instruction from the CEO's office, two days later, but as is their habit, two technicians did not come at the appointed time, and arrived just 15 minutes before I had to leave for work. Altho, they opened the doors of the fridge and took pictures of the defaced back, they reported saying that I did not allow them to inspect. This is a blatant lie for their unpunctuality. The call centre lady by the name of Premalatha apprised me of the technicians blaming me for my non cooperation. Having added to our anguish, I put the phone down and am now appealing to you for a considerate addressal of our grievance
• Alternately, may be you could consider a buyback, as the fridge is less than two years old as we cannot afford to buy another fridge. We foreseea total breakdown in the near future .Even if we are forced to buy another one, for sure, it will NOT be A Samsung.
• As senior citizens and my husband having the served the country, we would request you to give our grievance due consideration.
NEVER AGAIN, WILL WE BUY ANOTHER SAMSUNG PRODUCT OR EVEN RECOMMEND TO OUR FRIENDS TO PURCHASE ONE, ESPECIALLY IN THE CITY OF MYSORE, KARNATAKA
• Thanking you for your patience.
Yours sincerely,
Dr.S.K.Raj.

Hello,

I purchased Samsung S7 edge from Dubai on "24may2016". Unfortunately later on the month of August I broke the display to which a replacement was done at Samsung authorized gallery and here is the address for the same.

RJ mobile Care Service,
Office no.: - 4-5, Bhaveshwar Arcade premises,
CO-OP SOC limited,
Ghatkopar (west). behind Saraswat Bank.
[protected]
[protected]

Once the display replacement was completed after couple of months I saw a strange pink line appearing at the right side of the Phone. I went back to the shop from where i purchased the mobile (Dubai) and they handed over to Samsung service center in Dubai. They stated that the display was replaced and can't do the needful and something need to be checked at India, as I have replaced the screen in authorized Samsung service center why there should not be a replacement.

And when i returned it to Samsung service Center (Ghatkopar, India) they stated that the warranty for the display for only 3 months and can't be replaced.

The pink line is something we see in maximum of the S7 edge phone and a replacement should be performed. I have used Samsung Grand, Samsung S5, Samsung Note4 Edge and now Samsung S7 edge (i can provide IMEI numbers if requested). considering the quality provided we tend to sick with the same brand. Considering the price/cost paid for the mobile this is something Samsung should consider to replace the screen.

I request you to please do the needful in getting the screen replaced. considering the fact that the pink line is now appearing in maximum of the S7 edge displays, and also considering the huge price paid for the mobile and screen replacement.

Attached are the bills: -
1. mobile buyed from Dubai
2. Screen replacement performed in India Ghatkopar
3. this is the reference number received when i gave the mobile to Samsung service center in Dubai

I hope to receive a positive response from you at the earliest and hope to get this issue resolved and alter for a screen replacement.

Many Thanks,
Shirish Naidu