Samsung India Complaints & Reviews

Address: Rangareddy, Andhra Pradesh, 500035

Website: www.orientalinsurance.org.in

Hi team,
I have purchased samsung mobile galaxy a9 pro in reliance digital store in kottapet hyderabad and i have done the insurance on same day with samsang ex-cutie boy referd with insurance people who is setting in reliance digital store. Insurance name oriental insurance that boy has not give proper details after 5 months display has been broken then i went to reliance digital store and discussed with that executive, he has saying that insurance will not be covered till one year you have to replace the display by paying the amount after u can claim the reimbursement 1 st year, after one year insurance company will replace it seems.

May 2, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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Address: 500082

Website: After sales service in upgrading the AC UNIT

We have purchased a SAMSUNG 12JC3 1.0 Ton Regular AC of MRP of Rs.32500. on 29.03.2016 during the UGADI Festival Offer from BAJAJ ELECTRONICS, PUNJAGUTTA, duly paying the Down payment of Rs.5400.
On enquiring the details we found the SAMSUNG 1.0 ton AC with INVERTER is better suited for us.
On 30.03.2016 we approached the BAJAJ ELECTRONICS Show room for Upgrading the Instrument, which was AGREED TO by the Manager and informed us to come on 31.03.2016 afternoon for the paper work.
On 31.03.2016 when we approached the Bajaj Electronics, the staff has not solved the issue and were non-cooperative.
Meanwhile the Delivery person arrived at our residence, which was not acknowledged by us informing him about the upgrading of the Instrument.
We were trying to approach the BAJAJ People over the Phone listed in the bill. There is no response nor anybody has called us.
The Aggresive advertising from the management in offering the purchases is not carried out in sorting out the issues after sales.
We are quite disappointed by the response from the Staff of Bajaj Electronics in sorting out our issue.
Being a regular customer of Bajaj Electronics, we are feeling the pinch of the poor after sales services.

+1 photos

May 11, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Apr 07, 2017

Updated by Sugunakar B Sir/Madam

Many thanks to this Forum and their management, for immediately addressing my complaint and pursuing the issue with the concerned firms.

The issue was attended by the Bajaj Electronics and Samsung and they have done the upgrading of the Air Conditioner, which was done with a little persuasion. Delivery of the AC was done on 7th April 2017 and installation completed on 8th April 2017.

Thanks to every body in the back offices who made this possible, and the service persons who have attended to this request.

Regards

B SUGUNAKAR

Apr 07, 2017

Updated by Sugunakar B Sir/Madam

Many thanks to this Forum and their management, for immediately addressing my complaint and pursuing the issue with the concerned firms.

The issue was attended by the Bajaj Electronics and Samsung and they have done the upgrading of the Air Conditioner, which was done with a little persuasion. Delivery of the AC was done on 3rd April 2017 and installation completed on 4th April 2017.

Thanks to every body in the back offices who made this possible, and the service persons who have attended to this request.

Regards

B SUGUNAKAR

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S

Sugunakar B

from Delhi, Delhi

Apr 7, 2017

Sir/Madam

Many thanks to this Forum and their management, for immediately addressing my complaint and pursuing the issue with the concerned firms.

The issue was attended by the Bajaj Electronics and Samsung and they have done the upgrading of the Air Conditioner, which was done with a little persuasion. Delivery of the AC was done on 3rd April 2017 and installation completed on 4th April 2017.

Thanks to every body in the back offices who made this possible, and the service persons who have attended to this request.

Regards

B SUGUNAKAR

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Address: Sindhudurg, Maharashtra, 416520

Sir I have purchased Samsung refrigerator in the month of December. Form the month of March bulb inside refrigerator is not working properly.. So I place complaints. Complaint no.. [protected].
Technician visited to my residence.. And told that bulb is faulty.. And need to be replace.. After that day bulb is working... So I want to know what kind of inspection he had done... Kindly send authorised technician.

May 2, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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Address: 136027

Website: Www.dhamaldiscount.com

I bought a power bank with Bluetooth on March 26 and that is not a variety that is shown to be at site plz I want to return my product. My AWB Number[protected] & Order no. DD370853 Plz return my product. My phone no is [protected] and the Samsung power bank is shown as 20000MAH and the product is coming 25000MAH but the power bank with only the fake stamp on product and the bluetooth that is coming with Bluetooth is not working and when my product is not returned.i also complained in Consumer court of kaithal

May 11, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2017

Samsung India Customer Care's response Dear Sir,

Greetings from Samsung.
After going through your concern, it seems that you have purchased the product from an online seller. Under this circumstance, we cannot take any responsibility of your dispute with the seller.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)

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Address: Gautam Buddh Nagar, Uttar Pradesh, 226022

Website: www.samsung.com/in/smartphones

This phone has BATTERY HEATING issue. i had talked with service centre, technical support, the store from which i had purchased, management and ceo helpdesk.
they all say we cannot help you and did not replace my battery under warranty.
also they now my product is out of warranty and now they would not take responsibility.
the ceo helpdesk executive has openly challenged me on a call to go to court.
i was never abusive. but these guys sitting at noida technical support team of samsung are very aggressive and super confident.
they say if you are not a premiunm customer i.e. you bought a 9000rs product then we cannot even give you help at your doorstep even if you have a family emergency and you need to use your mobile phone.
SAMSUNG MOBILES HAVE BEEN CHARGED 1 BILLION DOLLARS TO APPLE. NOW LET'S SEE IF THEY SEE THEIR DOOM IN INDIA JUST LIKE NOKIA AND BLACKBERRY HAVE SEEN IN INDIA.
all the best samsung .
i have already gone to a lawyer.
see you in consumer court.

May 5, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 04, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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Address: Raigad, Maharashtra, 400067

Sir - I was the proud owner of the above fridge. Two weeks back, my compressor conked off and we contacted 'Good Luck dealers" from Kamothe who claimed to be authorised service dealers of Samsung, but now I think they were lying!! They sent their technical person who changed our compressor for Rs11300. He gave a bill with a warranty for 7 years! The fridge worked for 1 week and then suddenly stopped working. We called them again and they came and did some repairs and asked us to start the fridge after two hours..but it didn't work. The fridge wasn't cooling. Third time they came again and did some testing and again they failed to solve the problem. They came for the fourth time and again replaced with new compressor and also changed the capillary (as he said it might be blocked). The fridge was cooling only for few hours and again it has stopped working. I have called them to give me back my money, but they say it will take 45 days for refund! They also took my original dead compressor (which we realised later). How could they take away our compressor! They are frauds and are spoiling the brand image of Samsung!

+1 photos

May 6, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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Address: 173209

Sir,
I purchased J7 in the month of may 2016 at the time of purchasing dealer mounted the phone with temper glass, there was a slight mark at edge of the phone initialy i thought it is air b/w glass and phone it starts spreading over the screen gradualy when i realise this is on screen i rush to customer care at solan himachal they checked my phone and gave my phone back with the words that they will change the screen when it will available i complained in the month of Dec. 2016 i visited the branch more than 20 times now they are saying this is not in warrenty.
You are requested to do the needful as earlier as possible otherwise i will be no choice except consumer with harassment.

May 2, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2017

Samsung India Customer Care's response Dear Sir/Madam,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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Address: Lucknow, Uttar Pradesh, 226004

Website: www.samsung.com

Ek dum bekar service centre hai samsung ka saale chutiya bnate hai. Maine apna phone samsung J5 diya battery kharab thi toh saalo ne apni marji se display blinking ki problem bi likh di aur 10 din tk mera phone rakhe rahe mai jb gya toh bole ki kal aake lijiyega aur aaj fir gya toh keh re battery ni aayi hai time lgega maine pucha kitna time lgega toh woh ladki bol rhi pta ni mujhe aur mra screen guard bi tod diya kamino ne...

May 5, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2017

Samsung India Customer Care's response Dear Sir/Madam,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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Address: Sagar, Madhya Pradesh, 470001

I hav purchased the refrigerator in 2014..since den the fridge is creating problem..they replaced the freezer still den Facing same problem again and again..within warranty ND after that also..nt being resolved ND nt getting response also.
Cooling problem..they have changed the freezer once and against same problem have occurred..now they are not responding.

May 7, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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Address: Khordha, Odisha, 751006

I had purchased this fridge on 11th Jul 2016 and it is still under warranty. I was facing a issue with this fridge that there was a frost which was getting accumulated on the downside of the fridge. I have complained for the same in the month of Feb 2017 for replacement of the same. The company people came and replaced some parts (when i was insisting on replacement of the entire product). Today after one month i am again facing the same issue. I am trying to contact the customer care but everyday they are telling that they will come for a visit but no body is turning up. Its been 10 days now i am following up for the issue but there is no action taken.

I want immediate action on the same and kindly replace and give me a non defective piece.

Attached invoice for purchase of product.

+1 photos

May 4, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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N

NavAgarwal

from Bengaluru, Karnataka

Apr 3, 2017

This is the problem with all samsung refrigerators of this model, I had the same issue since 8-10 months on my new refrigerator, they did the same thing for me replacing the PCB and the same problem persists. Cutomer service engineers just keep closing the request giving some silly reasons. I am asking for full refund, never go with Samsung refrigerators. - naveen.[protected]@gmail.com

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Samsung India Customer Care's response, Apr 4, 2017

Verified Support

Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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Address: Mumbai City, Maharashtra, 400022

Website: www.samsung.com/in

I am a software engineer and i know that my phone stuck in boot loop.
And i know how to resolve the problem and technicalities of it but the service center lady told me that we have to replace the motherboard but i know that it is not required and motherboard is working fine.

My phone is under 1 year warranty then also
They told me that it would cost me rs. 5000/- for a mobile which i bought about 3 months back.

I was sitting in the service center for 1 hour and all the customers were being told the same thing, i. E. The service charge is more than the cost of the phone.

This is daylight robbery!!!

May 2, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2017

Samsung India Customer Care's response Dear Sir/Madam,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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Address: 302017

Website: Customer care

Ref complaint no [protected] std 28 March
No service engineer attended in spite of numerous calls to your good office service centre
Fyi I am regular customer of Samsung
Flwg items purchased in the year 2105 n 2017
2 Led 48 inc smart tv's
2 inventor ac
Sound bar
800 ltrs Refrigerator
2 c9 pro mobiles
Due to this careless behaviour of complaint centre made me think I had made a mistake to trust your product
Please ref my mails in details to customer care dated 29 March which still unread or replied to me.

May 1, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Mar 31, 2017

Updated by Ashwani Kumar Vansil My complaint is still persisting
No one checked my TV
It's fault remark
Pls check the details who had visited my place

Verified Support

Mar 31, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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S

Saurabh Lahiri

from Atraulia, Uttar Pradesh

Mar 31, 2017

Dear concerned,
This is to inform that i have bought a refrigerator of samsung in December and the same has stopped working.
Kindly send someone urgently to visit and rectify .
Mrs. Leena Lahiri
[protected]
37, Daudpur
Opposite Pashu palan vibhag
Gorakhpur-273001
U.P

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Address: Kanpur, Uttar Pradesh, 208025

We are sorry to inform you regarding the performance of your above captioned product .Purchase detail as below
Invoice # SC297
Model:RS554NRUA1J/TL-REF-FF-S no.Y7GD4ABH100363
Purchased From:-Samsung Smart Plaza; Aggarwal Electronice -Kanpur
Date:[protected]:16 pm
Customer Name/Code:- Sameer Shukla/1967806
Member Number:[protected]
Invoice Value:-INR 87500.00
From the date of Purchase till date our refrigerator has been attended 6 times by various persons send by samsung India on complain such as Mr. Suraj singh & Mr. Farhan ( Kanpur) & Mr. Vinod ( Lucknow)
The Fridge section either gets extreme chilled and gets frozen or stop cooling, making it a simple almiraha.In both the conditions it spoils all the contents in it
The PCB of the refrigerator has been changed, the problem still exist.Now they say its heaters are not working and are not available at present.
Your company has made the product a simple experimental object, every time they found new part responsible for the problem.
I humbly request you to kindly Refund our amount or replace the same with some other model ASAP.

+1 photos

May 1, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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J

jaiju ks

from Bengaluru, Karnataka

Mar 31, 2017

I brought samsung SD card on 24.08.2016 from pothys Trivandrum I used it for 3 months. Now it not working. This card has 10 year guarenteed.

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Address: Hyderabad, Andhra Pradesh, 500024

Website: www.samsung.co.in

The installation was done on 28th march 2017 (Service order #[protected]) and i noticed on 30th that the socket where we connect the ac cable has one wire left open with live electricity. I checked it in the morning 4am and at the same time i called samsung customer care and compliant about it. I spoke to eril from refrigerator dept (Who was sounding as if he just woke up). Upon selecting ac it connected me to refrigerator dept however agent said he can help and took the compliant and said i should be getting call in the morning 8 am as it's emergency/hazardous situation. When i asked for compliant number agent refused to give me any details.
I have been waiting for the call but there is no response from the samsung team may be they think putting someones life in danger is not an emergency situation.

+3 photos

May 2, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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S

sushilref

from Delhi, Delhi

Mar 31, 2017

Dear Sir,
My samsung refrigerator is not working properly as not cooling. I had also call on [protected] to register my complaint but after information discussion any complain no./ any assurance is not provided by your executive.
Kindly solve this problem as early as possible.

Sushil Kumar
M:[protected], [protected]

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Address: 110032

Ploblem -Very slow speed, heating problem during charge, programe error showing,

i ma facing this problem form last 4 month but not have time to go care.
After paying heavy amount more than 25000 why i am facing this problem.
why your phone making me depressed .why i pay Amount for this A7,

Will file a case against you in consumer court.

Amardeep soni
[protected]
imei [protected]/01

May 12, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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Address: New Delhi, Delhi, 110092

I have purchase mobile Samsung J7 Prime, I really don't know samsung give very cheap sepaker inside, Am very disapointed And I hv told to everyone my friends, Sibling, Fb friends to never buy this mobile.You have cheat with your loyal Samsung User. We are using last 5 years Samsung mobile and never face like that...its very shocked to every one. I was thing Samsung Mobile is better for Multimedia but now am wrong.

May 1, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Mar 30, 2017

Updated by Chandan6258 Samsung India — Samsung Mobile J7 Prime

1 Review
Ch Chandan6258 on Mar 30, 2017
Mark as Resolved

I have purchase mobile Samsung J7 Prime, I really don't know samsung give very cheap speaker inside, Am very disapointed And I hv told to everyone my friends, Sibling, Fb friends to never buy this mobile.You have cheat with your loyal Samsung User. We are using last 5 years Samsung mobile and never face like that...its very shocked to every one. I was thing Samsung Mobile is better for Multimedia but now am wrong

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Mar 30, 2017

Samsung India Customer Care's response Dear Sir/Madam,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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Address: Ghaziabad, Uttar Pradesh, 201102

Website: [email protected]

I sold one refrigerator befor 1 year 9 month, problem came in gas line and sensor assembly. Your service person tough to me this refrigerator used chinese gas line due to problem came fast, we are sold two refrigerator one samsung another lg, samsung refrigerator performers low, your are used chinese items in refrigerator, pls revolves my problems,

Apr 30, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Mar 30, 2017

Updated by Jha2g Bill +service report

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Mar 30, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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Address: 470661

Website: samsung india

Ive bought j7 prime on 15/11/2016, and it is under warranty period, suddenly on 27 march morning i discovered an internal white coloured patch on mobile screen .. i immediately went to samsung service centre and they said u will cost rs 5800 for changing of gorilla glass and they havnt even listened anything but instead jumped at me that its ur fault as uve applied pressure on mobile when it was kept in ur pocket, this is just ridiculous and stupid reason, they are speaking that very point in so confident manner as they have already saw in my pocket .. so help is required . enclosing pics also.. watch just under my first finger

+1 photos

Apr 30, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

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Mar 30, 2017

Samsung India Customer Care's response Dear Sir/Madam,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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M

mouzam mdmouzam

from Adoni, Andhra Pradesh

Mar 30, 2017

Dear sir iam samsung service center from abids hydeeabad tealangana there are telling before 20 days dispaly is not available
Samsung galaxy a7 2016 edition

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Samsung India Customer Care's response, Mar 30, 2017

Verified Support

Dear Sir/Madam,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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Address: Jaipur, Rajasthan, 302033

Website: service center samsung ablaze communication

Dear Sir,
I have purchase samsung on8 on flipkart on date invoice date 09/12/2016 and my IMEI number is [protected] and i have register a complain on your customer care my complaint number is [protected] .As i visit service center Ablaze communication on date 28 march they did not give me proper service and told that my display is physical damage but there is no evidence on its screen and body for this because there is no scratch and brake on touch glass of my phone and no any other physical breakdown evidence .They did not attend me proper way and give me in write up that my display is physical damage .I attached here the phone pics and there letter copy .
They also ask me to pay 5500 rs for new LCD.
So there is only 3 month is going for me to take this phone and this is happen and there is no mistake from myside because from my view this is not a physical damage this is a manufacturing defect and i will not pay anything for this .
Please solve my query immediately before i go to consumer forum for this .

+1 photos

May 9, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Mar 31, 2017

Updated by sunny jain Dear Sir,
I got a call from you samsung center [protected] the person name is pankaj and he is trying fully convince me that fault is from my side without anything proven from his side .I am shocking to hear that the calling person did not have knowledge about touch panel and LCD panel and he told me that both are the same thing .Is this type of person you have in your company which has no knowledge about your product and you think that these type of persons solve the query of the customer .I did not think that these stupids persons can do anything for customer care .They all are there for care the service center .On yesterday i talk to your customer service center for more than 2 hours and after that talk i clearly understand the concept of samsung customer care and service center that they both are same and if i talk the customer care person they told me to go service center and if i talk to service center the told me to call customer care .
My another question is that without any QC on my phone how can they prove that the mistake is from my side .Please show me the evidence or pics or anything which you have to prove this .Without doing anything they give me letter for LCD physical damage and want to grab the money .How can these greedy peoples serve better for customer .
Please replace my display immediately without any if and but .

Apr 01, 2017

Updated by sunny jain Dear Sir,
I will give you time till Monday before taking any legal action against you. Till Monday if my problem is not solved then i will send you a notice for this case and i am not responsible for any settlement .
So before doing this i give you the final chance to settle this and change my LCD without any if and but .After that i will send you a notice for change my mobile and give me a new one. So it is your take now to how you handle this issue .
My primary number of contact is [protected]

Apr 03, 2017

Updated by sunny jain ok sir,
Now i send you a notice to talk with national consumer helpline .

Apr 29, 2017

Updated by sunny jain Dear Sir,
After communicate with national consumer helpline with docket no 215828 as per their instruction i send you my last ultimatum to you .After that i am move into consumer court for this .As per communication with national consumer helpline will give you 5 days for my problem resolution after that i move to court and file a case against your company .
I had sent you a written letter with speed post on date 10 April 2017 and there is no reply from your company side and from your service center side .
I also here attached same copy of receipt of speed post and my written letter which i send to your company .

Please resolve my issue immediately.

Thanks & Regards
Sunny Jain
[protected] / [protected]

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Address: Faridabad, Haryana, 121002

Dear sir,

I complained for my refrigerator on samsung service centre. My complaint numbers were

[protected]
[protected]
[protected]
[protected]

These are my complaints which i have registered in past 5 days and they assigned a single service engineer named dheeraj ([protected]). He juz came once at my place and asked for bribe so that he writes a favourablle report in order to claim warranty of my fridge's compressor. When i denied to do so he just did something into mah compressor and told that your compressor will be replaced on the next day but on the next day when i tried calling him he started abusing me and from that day itself iam complaining again and again but no action has been taken till now only assurance is being given. Iam suffering juz because of there negligence i want my issue to be resolved

Apr 30, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Mar 23, 2017

manjur ali's response Low batter and phone hit

Verified Support

Mar 29, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd

View replies

M

manjur ali

from Ranaghat, West Bengal

Mar 29, 2017

I have completed My samsung galaxy on next model my phone batter problame and diz phone automatically hit after 4 to 5 hour and charging time. I have completed samsung authorities centre cuttack but there not short out my problame.

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