Samsung India Complaints & Reviews

Bought product on 13/04/16. Door exploded on 06/11/16. Called head office samsung in kolkata, lee road. Engineer came, tested, photographed, videoed, filled forms, i signed and he left saying someone would be in touch i waited all day no one called. When i called i was unceremoniously questioned who i lived with, could there have been a tussle, a child hammering it!!! My integrity as a law abiding senior citizen was being questioned by samsung who do not know me. I am 73 yrs of age. I live completely on my own. What are your staff suggesting to a 73 yr old??? Please feel free to ask block security and neighbours. Being traumatized i found a samsung site and went on chat. A very kind lady promised to pass it on to senior management. Since then samsung kolkata have called me once 8/11/16 at precisely 16.41hrs. And said since the door had been broken by me they will supply a door, but i will have to bear the expenses!! I did not continue the conversation as i knew it was futile and disconnected. Now i have received 2 text messages from samsung call centre saying"order [protected] has been cancelled due to estimate not approved" received a similar one again tonight. Lies!!! Did not speak to him re any estimate. I disconnected as soon as i heard myself being blamed. Please check recorded message. Please!!! Samsung, i'm not even thinking of replacing the door as i can see tiny specs of glass fragments on the rubber washer on the door. I know for a fact that there are glass fragments in the machine. And by the way it is still under guaranteed. I would however like to add here that a mr. Ajay called from delhi to say it was in the hands of the senior management and that i would hear again within 24 hrs. I did. A mr. Singh called, very professional, and reassured senior management will come to a decision soon. He also asked me not to communicate with kolkata. I have not.
Also for your information, i have since googled "exploding front load doors" and there are hundreds. Please go on the site. There are instances of similar experience to mine where they explode while not in use.
I wait to hear from you. Please get in touch with the courteous gentleman who called from [protected]. I am waiting for his call to get to the bottom of this. He had told me this is the first time he has come across such a problem. Just google. It does happen. How u handle it.. Is of course your choice. I am writing because i live by certain principles. Thank you.

I have taken a mobile samsung j5 taken four months back from csd canteen kochi which have been to service centre four times neither they are replacing nor they are behaving properly, they promise me to give the mobile in three days and now after 8 days also it is in same condition. Im going for a vacation for 1 month.
There reference no. [protected]

Hi

In my galaxy s6 there is an app by Samsung which is the my galaxy app. In this app there is an offer for upgrade. Once u select the upgrade option the app checks for the condition of the mobile and gives a price for exchange and directs you to the nearest Samsung smart cafe.

But when I went to the Samsung smart cafe with this information they said they cannot exchange the phone as they have no information about the app nor the upgrade offer.

I highlighted my query to all email ids relevant to Samsung but nobody from Samsung is ready to respond to my query. I wrote to the CEO s desk for which I received a call from them asking for more details about the phone and concern and said they will highlight the same to their sales team. But it's been 5 days now and no reply.

Looks like people in Samsung are clueless about what is going on in their company. Nobody knows about this offer in their build in app.

I am very much dissatisfied by the kind of replies or the approach with which Samsung is dealing with my concern.

My retired parents (who are both senior citizens) are based in Kolkata and are being harassed by Samsung service people. My parents bought a fridge worth Rs 27, 000 in 2012. The fridge is just 3.5 years old and 10 days back it started leaking. We called Samsung's service people and they told us that the thermocole of the fridge is damaged. As a result, they cannot repair the fridge anymore. According to them, the fridge has depreciated by 90% and hence as a company policy they can give Rs. 2, 700 as a fridge price. Note, there is a 10 year warranty on the compressor.
I am based in London and hence cannot do much sitting here. How can Samsung expect people to buy high end expensive appliances from Samsung that might get damaged in just 3.5 years and that too beyond repair? How can Samung's people say that fridge has depreciated by 90% when they are giving a 10 Year warranty on compressor? I don’t understand how this mathematics works.
I have posted on twitter and facebook but all they do is ask the complaint number and post that these people are doing nothing

Dear,
sir.
Mera mob av waranty me tha iske bad bhi service center ne mujhe service dene se inkar kr diya hai,
keypaid me problem ko dikhane gya to wo mob ko rong tarike se open karke netrk ic ko tod diya aur service dene se inkar diya.
so pls you help me
i kindly request you sir.

Ballia service center

ramesh kumar
model no sm-b110e/d
mob-[protected], [protected]

Dear Team, I have bought Samsung LED K5570 on 5th of November 2016 from Surya Electronics, Wakad, Pune. I was assured that TV will be mounted very next day... but they failed to keep their promise. I would suggest everyone to buy Samsung products but not from this particular store as they are unable to handle their third party vendors as well. I will myself arrange to mount the TV and will lodge a complaint against Surya Electronics.

Thanks,
Anupam Patil

I'm contacting from dubai UAE, on behalf of my friend in India, my friend today had gone the service center in virar, mumbai, she was treated very badly, in words as well in the costs and charges, for a j7 phone touch and display the engineer demands 7000 Indian rupees, and... 160 cost for checking, when I being an engineer in Dubai can do this work in 100 dirhams, 1800 rs ... This case is going to be submitted in the police authority of India, as well as I am going to take action by complaining that she was hurt using abusive words...

Samsung has only toll free number, no service?
Samsung doesn't provide support for home appliances?

Don't believe? Then read on.
I had purchased samsung washing machine cum dryer wd80j6410as for rs.60, 000 in september, 2016. As the dryer is not working properly, i called their toll free no.[protected] four times and still there is no response.
I called on 30.10.2016 their ref. No.[protected]
I called on 02.11.2016 their ref. No.[protected]
I called on 05.11.2016 their ref. No.[protected] (As the issue was not solved, same ref. No. Given)
I called on 07.11.2016 their ref. No.[protected] (As the issue was not solved, same ref. No. Given)
On 08.11.2016, i received a call from samsung chennai office from[protected], i informed that nobody has come to solve the problem. I was informed that the job has been assigned to an engineer who will call me, but no one called. I received an sms that the call was closed post resolution ref. No.[protected] dated 08.11.2016.

Now coming to their online chat support. On 07.11.2016, i started a chat, some customer care executive came online, after reading my problem, disappeared. I was waiting in front of my computer for 15 minutes, he did not turn up.

Now coming to their email support. They have not provided any email address, but a form to fill up. While all the details of my product are registered under my mobile number, why ask all details of the product again?

I asked customer care on toll free no. (Who every time apologized for the inconvenience), whom to complain if the problem is not attended to and they had no answer. It seems they have no system to oversee customer complaints.

Hi samsung, do you have any system to attend customer grievance redressal if customer complaints are not attended to? Do you have any direct number and email address if any problem is not entertained within a reasonable period, say one week?

Dear sir/mam
This is to bring in your attention that I had purchased a phone Galaxy A8 (Serial Number – RZ8H40033YK ([protected]). On dated Nov 01, 2016. From reliance digital crown interior mall, Faridabad.
We came to our home and started the phone running fine but suddenly from next morning my phone’s blinking than within minutes display had gone. I tried to start many time but phone didn’t start again. Than I went to your Samsung service centre sector 16 Faridabad. There I met Mr Sukhvinder Singh he said after checking the phone that your display has Brocken and it will cost 7445 rupees but I said it is not possible because I pressed starting button than suddenly display came than he saw again the phone and checked again and said that it was our engineer’s mistake and you please leave your phone for one day observation we check more but I said I have to leave for Jaipur Today. so if you give me a spare phone so that I can give you phone than he said we can’t provide any spare phone but your phone working fine now if you see any problem again in future than you please bring your phone, than I came back.
That same day I came to Jaipur and in my whole journey phone started again the same problem, after coming back to Faridabad. I again visited to your service centre dated Nov 7, 2016 and they kept my phone for one day observation regarding job sheet ([protected]).
Than next day Nov 8, 2016 Mr. Sukhvinder called me and said to me please collect your device now it is working fine,
Sir, but I didn’t go to collect the phone because this device has some problem. I purchased it 16373 rupees so it cost me a lot. After spending much amount I cannot keep this phone because it can create problem again.
I request you please given me a good solution I will be thankful to you.

Respected sir When i go to repair my mobile phone under warranty peroid after getting my handset back from care there are many dust parical under the touchscreen of my phone and when i consult about these issue many times to the care officer they neglect my issue which was so irrated for me please give me some help to resolve these problem so i can fell happy and enjoy using your product. Thanks

Pankaj ramchandra more, tumya sansang company cha (Samsung j 2 gold ha mobile date 31/05/2016 roji kharedi kela asun 6 month madhech kharab zala ahe mi samsung coustmer service add_ haware fantasia bussiness park plot no 47, sec 30a, vashi navi mumbai 400709, yethe bhetlo tari tumycha exucative ne mala apps lock zale ase sangitale tyache 230 rs. Charges lagtil tari te mi pay kele, mi mobaile delivery ghanyasathi gelo asta mala mobile cha touch kharab ahe ase sangnyat ale, tumi mob submit kara ase sangnayat ale, tya nantar liquid kit kharab asun te banvnyasathi 3200 rs. Charges lagtil mi consumer courtat complant keli ahe case no 70273, asa ahe, tari mala vel bhet nahi mi sevice ahe.

Tari mala tumi saykarya karave hi vinati

Thanks
Regads

Mr. Pankaj ramchandra more ([protected])

Hi,

My grievance is regarding the Samsung microwave I have with me, purchased on[protected], model/serial no:- MC28H5025VF/ 0ALE7WEGA00036. Since its purchase, it had one inherent defect related to door which was not switching off the light properly for microwave to function, but when we used to shake the door little bit the light used to get turn off and it used to work properly then. Apart from this defect, till last week my microwave was working properly fine, it used to cook/grill food perfectly.
As the warranty period of my microwave was about to get over on[protected], I thought to get the inherent defect corrected from the Samsung company. I called customer care on 4th Nov 016 and they arranged an engineer’s visit on 5th Nov 2016 at my home to check the defect. Engineer came and opened the microwave to check the defect and after 10 minute of checking he closed the microwave and told me that a small part needs to be replaced to correct this inherent defect. He said that this replacement of part will just take 1-2 days if the part is available in store.

After the engineer left when I tried to use microwave again for cooking food, it did not get hot at all, though the light is turning on and plate is rotating but it’s not getting warm/hot from inside. I called the customer care again to complain about what there engineer had done, since then they are just assuring me of an engineer visit again to resolve my issue.

Since last 5 days my microwave is not working at all and it all happened when the Samsung engineer came and opened it. Instead of repairing the inherent defect they have broken my microwave all the more so now it’s not working at all.
I called customer care many time since then, every day, 3-4 times a day, all they are giving me is assurance that one engineer will come soon and repair it. I really feel that they want to let my warranty period get over which will be on[protected] and then they want to charge me for the part replacement and for the repair. This is not acceptable to me as the defect was an inherent one in the Samsung product and they should correct it free of cost.

My invoice number is SYS-02552 and the customer care complaint numbers are [protected], [protected] and the service request number is [protected] on which engineer name MANSOOR has been assigned who is not taking calls at all.

Kindly note, till this happened to me I was a Samsung brand loyal and used to give example of Samsung’s wonderful after sales service. I had all the products in my home of Samsung company, but henceforth I will think many times before buying Samsung products and will stop others also from doing so.
Please look into it to get this sorted and I need answer that why there are loop holes/gaps in the service. I need full compensation of the harassment I am facing for this delay in service. If I will not get timely response from Samsung I will definitely take the matter to consumer court/forum.

Please find the invoice copy attached.

Thanks
Megha Gupta
+91-[protected]

I am very disappointed to our company I have purchased Samsung phone and face alot of problems I hv 2 time complaint service center and 2time complaint cusmer care. They have no satify answer and my problem same as.
Please solve and help me to rectify cell phone issue I have also attached complaining bill please check out ASAP.

Model no. SM-B313
Contact no. [protected]

I have submitted my mobile on 24.09.2016
Bill no -[protected] to samsung service center at 9 to 12, 1st floor, sarvoday mall.
Mobile is in warranty not any damage suddenly display gets blank but service centre said display does not comes in warranty then I gave them my mobile display was blank they take advance 1000 for display, after 20 days they said we don't have display, you will get refund for your mobile by deducting displays amount
I submitted all the documents as they said on that day
After that 1 month has been completed my refund is not even approved till know,
Samsung's customer care says call service center,
Service center says call customer care
My too much money and time is wasted in this 50 days have been completed i don't have mobile and not even refund or replacement for my mobile

Message:
I have purchased Samsung s7 mobile on 27th July 2016 at poorvika mobiles, phoenix market city velachery in exchange of my previous mobile Samsung galaxy s3. On 26th September 2016 the brand new Samsung s7 mobile got switched off and when I connected a charger it was not charging. So I took it to the service center where they analyzed and found out that water has entered the mobile. Due the water entry the mother board and few main parts have been failed. Now I suspect that the mobile is a manufacturing defective set as an IP68 water proof mobile will not allow water to enter it. The water entered mobile was serviced by changing four no. of spare parts.
The part nos. is as follows:
GH97 –18576A, GH81 –13702A, GH97 –18523A, GH82 – 11499A

After receiving the mobile I found out that all data have been deleted which was more than ten years backup and the same was not intimated by the service people.

Again within a day I found that the main menu key was not in its position which forced me to take the mobile back to the service center leaving behind all my other official work. Then they fixed the problem on the same day and gave the mobile back to me saying that there won’t be any problem. But it didn’t happen that way, once again I found that the mobile display was open on the top side after a few weeks due to which the mobile is now in service center from the date I purchased it.

So I have come to a conclusion, not to use this manufacturing defective mobile hereafter which is giving me lot of troubles both mentally and physically. I have already sent two mails mentioning about the issues clearly to Samsung CEO’s desk, regarding which, Miss.Mohana from the CEO’s desk called me and kept trying to convince me rather than providing any permanent solution as per the customer satisfaction.

Within three months I went to the service center for more than six times which makes me feel that I have spent all my time and money on a defective mobile. Here after I don’t want to use this problematic mobile, so please refund the amount as per the invoice.

Also I through this mail, modestly insist you to understand my situation and needs while providing solution to the problem created by the equipment sold out by your firm. According to me a manufacturing defective mobile must be replaced with new one or the invoice amount must be refunded,
regards\'s
Karikalan SV
[protected]

We had issue on fridge (not sufficient cooling ) and registered a complaint through tol free ([protected]) service engineer (kamraj)came from hitech service centre and changed only one part but charged for two (1550). we hav doubt that he did a proper service and the problem is also not solved . there is no proper response from him and others etc we cant use fridge now. need solution ASAP!

I bought a washing machine on the ocassion of Diwali from a distributer Mahajan Electronics, Gole Market, Udhampur (J&K) but I received the machine in defective condition and your representive come to install the same but i refuse to install and demo of the machine in defective condition i intimate the same matter to the dealer and he refused to replace the machine. I complain in samsung customer care but no reply received till date.

Sir
I have use Samsung note 5 cell
This was buy in 9/2/2016
In this durestion my cell go for service 3 time in Samsung service center. With same complete
1. Heating of cell unnecessary

At last in October 2016 in my cell of display suddenly breck internaly it Owen when i charging in night.

Then i go service center they say this chargable service.

I told but i buy new phone in this month how many time this same complening .

If company not hear my complete i will complain in cort against company.

Thanks
Dr anil pandey
[protected]
anil.[protected]@gmail.com

I have bought Samsung microwave from sanket Anand, Gujarat on 28/10/ 16. Received microwave on 5/11/16. My mobile number is [protected]. I am not supported by you Samsung employee in giving us demo. Still not received demo I am not asking warranty I don't trust you now as when you are giving excuses in demo how will you provide me warranty. I am women and the Samsung employee who called me did not even talk properly. How come you hire people like this who don't know how to talk with customers? I am waiting for your response.

Samsung care_Complaint ID: [protected]. In addition to this Jitendra Singh contacted us and arranged the service executive to replace the dysfunctional door on 5th November 2016 . But when the service executive changed the door we also figured out to our surprise that the inner fiber area around vegetable and fruit trays have developed cracks. Serious pathetic design of Samsung where in the the model appears from internally very delicate and fragile. The executive told us that its a flaw in this model and would raise internal requests for it. But till date nothing happened. We suspect if this may lead to any dangerous incidents off late which we hear from samsung products

I would request to replace the entire unit than changing its defective parts- part by part.

Within one year if this is the case we seriously doubt to what level the product is tested and released in market to fool customers and the sad story of customer support call center is even more pathetic.

Fridge model rt39hdageslproblem extremely poor product