Samsung India Complaints & Reviews

I had purchased a S7 Edge handset for my wife, the front of which incidentally got broken . We deposited the same at MAA communication service center for repair . almost after 2 weeks later we were told that the part is not forthcoming so we should deposit the accessory along with the blank crossed cheque as the refund will be made . this took another 10 days and in the meanwhile hoping that the money will be credited we purchased a new S7 Edge phone. one week after the purchase we have been told telephonic ally by MA communication that the phone has been repaired and we should collect it after paying the cost of repair. i spoke to the customer care and i was promised that somebody of complaint department will speak to me within 48-72 h but nobody ever called. Finally i called up again after 7 days and i was told to collect the phone as same has been told to him by the concerned authority . No number was given to me to speak to. This is a gross violation of a consumers right and i would not stand to it pl proper justice be given to my case.

I pushkar ([protected]) regret to say that a big company like you (Samsung india) is badly treating your coustomers. I had submitted my galaxy note 7 on17september 2016in new delhi okhla phase 2 samsung centre, it has been 2 months since. I submitted my mobile still i dont recived my refund, your service are poor. I am a samsung user but i regret to say that in future. I wont use samsung mobiles or any samsung products, company like apple is far better then you, they know how to treat their coustomers. Please resolve my problem.
Thankyou.

Hello sir iam ranjan from new delhi . I buy Samsung j7 phone recently but I face so many problems on my phone but my major issue is fast battery drain like automatically switch off and for that many time I go service centre (hcl okhla phase 1) and telling every time same problem now I give now I want a solution want new phone because its dam new and and service centre open it several times and for that scratches everywhere on phone specially on camera and company also changed my motherboard, battery or hardware software so pls now I want exchange my phone other wise I go for consumer Court or direct FIR so pls take action and look on this matter

Ranjan

So i am forced to write this article because samsung india is playing Non-Sense from past 1 Month, Let me elaborate the whole issue :-

It all started with my pre-booking of galaxy note 7 which happened on 22 August 2016, but unfortunately due to some battery issue samsung wasn't able to deliver the device even after making their pre-bookers to wait for 1 and a half month, so later samsung made it official and as per the SMS confirmation from them on 11th October 2016 :-

i was said that all pre-booking customers of Note 7 will get FREE GEAR VR & FREE LEVEL U HEADSET if they now purchase Galaxy s7 or s7 Edge and there was a link to Terms and Condition page of Pre-Book offer mentioned in the SMS, So after getting this confirmation from them i immediately approached the nearest samsung store to buy galaxy s7 Edge Black Color.

SO the thing starts from here :

i activated my newly purchased device using the same number which was used to pre-book the note 7 and Registered the my galaxy Application using the same number too, so as said the codes for the following offers will be getting generated within 7 Days after the registration is done so i awaited 7 days and from 4th day i was able to see communication for note 7 prebookers banner in my galaxy app but whenever i was clicking on banner the app was crashing, so i did contacted my galaxy team, the very next day they replied "Your Registration number and activation number is different hence you are not eligible for the offers" !?!?!!?

i got seriously shocked at their reply so i immediately called up samsung customer care and told them the whole event, they said i will be contacted back within 2 days from desired team and they gonna help me with the issue, after 2 days i.e on 19th october i got a call from samsung and was asked the whole happening i told her the whole story she asked me to share the screenshots of communications with My Galaxy team, i immediately shared the screenshots of conversation between me and them, she verified and said there might be some issue with app please don't worry you will be getting your offers as promised !!

Since then i wasn't being contacted by anyone so i finally decided to write them an e-mail on 29th october to which they replied my issue is already escalated with the desired department and i will be contacted as soon as possible, that's it !!?!

it's been more then 25 Days since the last communication happened from them to me, if this thing is continued and i will not be provided with the desired offers then i will be approaching Consumer Court Bangalore, I am being very serious right now & this is my first step towards The Actual consumer court, this forum is just a initial step for me to provide you with a chance of solving it on personal level, if not then i will make it sure to file a complaint to consumer court, I Want my free Gear VR and Free Level U Headset ASAP !!!

Also just for the reference i already sent an email to the Secretary & Mr. Hyun Chil Hong [Ceo of Samsung India] themselves, Just an hour back before posting this here, Also i will be sending a Written declaration of the whole event to Samsung India Headquarter so that my feedback is counted on what's happening here in the name of so Called CUSTOMER SERVICE !! I Will be going to mention all the names from those emails and calls!!

REFERENCE NUMBER GIVEN BY SAMSUNG TO ME - [protected], HOPING FOR A SOLUTION THIS TIME.

ANKUR AGGARWAL
[protected]

Sir i bought galaxy on nxt on 04/11/2016 with in 8days (13/11/2016)mobile is not working because of software hanging issue, sir i dont want ths mobile which wl nt run for jst 8 days.i want my money back.i spend Rs:18500/-fr better feature bt ths mobiles performance is very bad.plz do as favourable...otherwise i wl go legally, i lost lot of my data ad work, who wl knw tht ths brand new mobile wl face such type of problems.
Thanking you
Vishnu

Incorrect Information regarding Tk #[protected]- Feel Cheated bu Samsung
Hi I had given my mobilke to your authorised repair center City Mobile in Pune on 22nd OCT that was in warranty due to the screen not working properly and back camera glass to be changed and i was informed that 1 have to pay Rs18000/- to repair it however the part was not there so i collected it on . when i check at your gujrat service center they informed me that it was in warranty and i shouldn't have had to pay anything and unfortunately since the warranty had expired on 9th Nov i wasn;t eligible anymore.Please let me know why was i informed that i had to pay Rs 18000/- when my product was in warranty i was a big fan of Samsung but now feel cheated don;t think i will every buy another product from you'll will also inform everyone i know about this cause i thought you'll were an honest organization very very diappointed with you'll

I have purchased washing machine model no. wf550b0bkwq from samsung. after 2 years its pcb fails and replaced by samsung on chargeable basis. now one month before same part again fails and samsung is again demanding money to replace the same instead of the rectify the repetitive proble. samsunf washing machine are very poor quality. request you to do not purchase the samsung washing machines

Dear Sir
I happen to be patriot customer of your Samsung products over the years and always recommend others on quality over other brands available in INDIA have many gadgets in our home from Samsung, phone and two double door fridge, washing machine, But feel really sorry to say that one bad experience with your network channel partner and sub-standard product of Samsung has compelled me to differ on the opinion, we, had purchased a LED UA 48H5100 on 26/6/2014 from R.K VIDEO GANDHINAGAR JAMMU invoice 1459 for rupees 72000/(SEVENTY TWO THOUSAND)
Sir. It's our hard earned money and one always expects that buying any standard product from a reputed dealer and that too a product from an esteemed company like yours, its value for money and would be quality product. In due of just one and half year the screen started getting these cloudy patches around the corners of the LED and huge dusty brown clouded patches on the main screen, on seeing this we rushed our query and complaint to your dealer, which was duly shown with the original bill and we got a very negative response from them,
Firstly they said they can't do anything
Secondly the warranty is null
Thirdly we should directly contact the toll free number
Fourth no two years warranty or guarantee is with the product
Going through mental harassment
So we got in touch with your toll free and registered a complaint which was duly expected by sending concern person to our home last week. But sir even the dealer n the concern person said the same that its due to faulty screen panel, which needs to replace on paying extra 35k, now please see what is the use of buying a product worth 72k an in just 18 month its requirement is extra 35k which 55%of the original buying price.
I am attaching the bill and report along with the pictures of LED with cloudy patches, and would really appreciate if the same issue is resolved without paying or paying a nominal fee as the LED should be under some kind of two years warranty with Samsung INDIA.
Awaiting a positive response
Regards
Kapil khorana

I have bought new samsung smart tv and the day it was installed - we are unable to get commected to the airtel dth.
The details of the tv
Model no - ua49k5570aumxl
Version no - ca01
S/n-0a4d3zsh600723m
I have purchase from
M/s sachdeva sales, date; 23/10/2016
Main road, bistupur jamshedpur -831001
There is no responce and the time line committement from your side.
I want the replacement with new tv having same model as soon as possible.

Regards
Om prakash
[protected]
Om. [protected]@tatatinplate.com

I had purchased samsung led tv (model no. ua32f5100armxl & sr. no. 23473znd802017r) from ciba electronics jamnagar on 21/10/2015.

Screen of said tv had suddenly gone blank on 16/10/2016 & repair request was logged on same day with product request no : [protected].
After two days samsung service engineer visited my house & told me that led panel of tv is damaged and needs to be replaced which would take 3 to 4 days.

After three days i called samsung service engineer (mr. deeman, mobile no. [protected]) & was informed that tv is out of warranty & replacing panel will cost me 15 to 20k rupees.
Afterwards i called ciba electronics & subsequently this warranty issue was resolved & tv was declared as covered under warranty. panel replacement was guaranteed to be completed in 4 days.

Now on 28th october i had to again logged complain with samsung with product request no : [protected] as there was no reply from service centre.

After seeing no response i had mailed samsung care on 1st november & on 2nd november received a call from them with service engineer in line where i was promised by both of them that the t. v would be ready latest by 08th november (mail copy attached).

Till date & after almost a month the issue is not resolved. i have listened number of stories every time i contact samsung care or samsung service engineer who do not even reply properly.
Sir i now request a refund from the company.

I am using Samsung galaxy j7. I give it to the service center on 05/11/2016. On that day they said if any software complaint means they will deliver on the same day otherwise it will take 5 days or up to 7day. So only i give the mobile for service. Because my complaint is simple. when i called them they said that your display is complaint so it will take up to 4 days. 11/11/2016 when i called them they said they didn't receive the parts so it will take up to more 2 days. so today i called them then said today also they didn't receive the parts how many days you will take to send the parts to service center. Deliver the mobile tomorrow itself. Otherwise pls refund my full cash or deliver a new phone.
Complaint reference number: RZ8GBOEW7ED ([protected])
Samsung registration number:[protected]

Sougata Bhowmik

[protected]@gmail.com

[protected]

Alter no [protected]

I lost my samsung J5-J500F smart phone
imei no1
*352672/07/148310/1*
imei no2
*352673/07/148310/9*
Mobile Phone- SM J500FZKDINS

THE LOST MOBILE WAS WITH THIS No=[protected] GORKPUR(UP)
HE SAYS I AM HAVING YOUR HANSET BUT NOT RESPONDING TO MY CALL BUT SENDING SMS FREQUENTLY

PLEASE DO SOMETHING SIR, , , , , , , , , , ,
MY CONTACT NUMBER
P, SHYAM SUNDER
[protected]
[protected]

Lodged a complain 6-7 days back for doing the need full of my samsung t/v, which was not working properly, and after your local stuff namely vishal (contact no-[protected]) one your person namely tanveer (contact no-[protected]) attended & committed to repair within a day for price of new parts of rs.200.00 other than service charges of rs.350.00 but in-spite my several calls, none of person came to remove / comply my complain, due which my family is facing great problem, please look in to the matter & do the needful by tomorrow. r. n. mukherjee

Respected
Again I sand mail already 2mail and 3time talk to your executive by phone he/she assurer with 48 hours your higher executive call me and resolved my problem because I need replacement of my mobile due to many problem all-ready 6/7 time I visit to your service center so I need replacement .
Thanking You
Biswajit Saha
Mob No-[protected]

3rd Reminder,
I, Shardul Bhasin bought an LED from Samsung . The company is good, the set is no doubt good.
However when it was being installed, it was done in a haste and so not done appropriately.
It is not at the right level .But when the installment man was requested he said it cannot be changed now, it can only be done once.
But should he not have redone it so that we find the services of the company also worth appreciation??
Is the customer satisfaction not an important agenda for the company?

Since it's unsatisfactory installation on 26 oct, I have tried contacting many times. But still it has not been rectified.

WHY ?? WHY??
I

I have purchased smart TV model: K5570.
Because of some internal problem TV is not getting to DTH. This is confirmed by service engineer of Samsung.

I have asked the service department to replace TV but they said it is not possible as they don't have the same model TV with them. And they said they will refund the amount that I have paid towards the TV. I accepted for that, but till today I haven't received any amount or any information regarding this.

Dear maa'm /ssir,

I, the undermentioned, have bought samsung galaxy a5 gold mobile set on[protected] from new delhi (india).

The mobile set was given for repairs in running condition to delhi (india) branch in september 2016. however, the same was returned with some frivolous remarks of presence of water for which owner was never responsible.

Owner is a serving defence officer who has been very diligent and careful in handling his mobile.

It is just to make some money and change the entire motherboard, the non existent fault has been prepared and the phone is returned in dead condition. request to kindly look into the matter.

The mobile set is in valid warranty period however the samsung repair store refused to honour the warranty.

Respected sir,
I would like to inform you that my below mentioned mobile phone theft on[protected] sir at travelling train. We already trace in gps show the sevapet in around place. It is my kind request to very important matter in the phone. Using at two sims at the phone. Pls help me.
Imei no:[protected]
Model:a510f-a5 black samsung
No:[protected] (Airtel), [protected] (Reliance jio).
Any information give the below no: [protected], [protected].
G deena dhayal, 83/2 9th street, baba anger, villivakkam, chennai-49.
Thank you

Dear sir,
My refrigerator was working well. there was sound of fan and I complained for it. One service engineer came and he solved the problem of fan and simultaneously told that one pipe is week and it is better to change. we give our consent and he took service charge and Rs500/- extra as advance and changed the pipe. At that time there was no power he told that he will come tomorrow. next anther engineer came and told that and told that previous engineer has not checked it properly now the cooling coil is also leaking and we have to change it. Then he ordered for cooling coil and replaced cooling coil and to our surprise that as the oil was leaked during servicing and now they has to replace compressor as it is also damaged. They removed the coil they have fitted and suggested to by new refrigerator.
One small problem of fan sound was their and due to untrained service engineers now my fridge is totally spoiled and out of service.
Now we are help less and don't know what to do.
PLEASE HELP.
Jaswinder singh cheema,
Regd. Mb No. [protected]

Complaint No.[protected].
Purchase date : 08 May 2015.
Given the complaint and there was no response for few days, and later a person came two days back that is 10 Nov and said there is a leakage in cylinder and will do the needful, But its 48 Hours Gone and till date nithng has happened.My mom is bedridden, and i need the problem to be cleared immediately