Samsung India Complaints & Reviews

Respected authority,
I had given my note 5 device for camera repair under warranty.but unfortunately service damaged my lcd display .They said they have put the order of display and when it comes they will replace it and call when final repair is complete.several days have been passed.they give me time to call next week.. each time they say order is placed, when it will come they will inform .I doubt they actually have placed the order or not. It has been time and i am facing problem lots of problem .this is what samsung promises to premium customer?.i request you, kindly get in touch with the service center about this matter and get the job done as soon as it can be please :( thank you.
bill no: [protected] complain no:[protected] service center no:[protected]

I am using samsung galaxy j7. I give it to the samsung service center lalbagh road bangalore:27 on 14/11/2016 due to screen flickering and it was under warranty. They said they will call with in 3 or 4 days but i didn't get any call from service team so i visited on saturday (19/11/2016) they told they did not got part it will take up to again 3 or 4 days but no response. Again on 24/11/2016 i called service center they are telling same think they didn't receive the parts so it will take up to again 3 or 4 days and sorry to say the lcd display is out of stock!! You need to wait for 25 days. What am i supposed to do now? I already spoken with samsung care ppl and they are also tell same story "lcd display is out of stock" how many days it will take you to send the parts to service center? Otherwise pls refund my amount or deliver a new phone.

Complaint reference number:[protected]
Samsung registration number:[protected]

Hello mr hong

I am a regular samsung mobile phone user and currently using samsung s7 edge. I have purchased the phone on 08 may 2016 and already had issues with screen distortion thrice. I put a complaint yesterday for phone pick and service engineer called today and advised he will pick up the phone but will not provide temporary phone as they do not have it. Evening again they call and advise as per company policy we have ordered screen or hardware replacement without even checking. What a service and why should i allow phone hardware or any component to be changed when it is not even 6 months. Really disappointed with samsung phones service and no customer centricity.

I am going to formally lodge a complaint as well as discourage friends to use samsung products.

Regards vijay

History of this complaint:
- logged in july or august 2015
- samsung service engineers have visited multiple times
- each time, i am told a different part is faulty - panel, motherboard, power unit and then panel again in the last visit
- i was told that they will replace the faulty part, in this case, the panel
- after learning that the tv is covered under extended warranty and that samsung will have to bear the cost of part replacement, samsung is now saying that the part is not unavailable
- subsequently, they are offering me a 67% refund
- this effectively means that i will need to shell out 33% cost of tv to replace a similar model because of samsung's inability to repair or replace a part
- what is the use of extended wrranty that i purchased if at the end of it, i still need to pay to get a functional tv
- i have emailed and requested to speak with someone senior, but i am receiving the same response again and again
- on top of that, samsung head office in india is giving me a 7 day deadline to accept or decline the offer of 67% refund. I have emailed them that i am travelling and do not have the necessary documents with me, but no one from samsung is acknowledging my request or speaking with me
- every samsung employee i have spoken with has agreed with my logic and request for repair or replacement of tv, without me having to incur costs. However, no one has come back with a reasonable resolution after agreeing to my logic

Subject phone was bought before 2months from one of your authorised dealers in calicut. It was shocking to find its speaker not working since 23rd afternoon while talking to someone. I had lot of trust in samsung products as my previous phone was galaxy note2 which served me well. When i approached your authorised service centre i am told that as the phone model is new part required is not in stock and i might need to wait for a week minimum. I am booked to travel on a business trip to middle east 5th of december. I would like to know how can you help me to get my phone repaired.
I am extremely disappointed by the poor quality of your product and also non availability of parts.

With latest software update, network signal still persist. Weak network strength. Network signal is unstable. I have tried and studied with different sim's and with other devices and i found my j2 device to have some manufacture defect. My device is still under warranty. I have approached service centre twice but i was told my j2 is working fine, but i face the same problem. Kindly help to resolve the issue. Thank you

I hv purchased samsung j[protected]. But due to display problem, submitted to service center (Ss enterprises, pune-satara road, pune 411048).
As per discussion with them, the refund/exchange will be given within 10 days. Approved on 17 nov 2016.
When i called to customer care[protected], the refund has been processed, but when i visit to service center, said exchange has been done and no refund will be given.
From the same spot, i call to customer care, she said refund has been processed not exchange, then service center executive spoke to customer care, she repeated refund has been processed.
I call to customer care (Supriya rai[protected], she said refund has been approved & will get cheque within 15 working days.
I have 3 call recordings among this, service center is not responding, & manager is never available in center.
So, i need refund asap.

We registered an comlaint regarding above washing machine model complaint reference no.[protected] on 19/11/2016. Regret to advice you that till today nobody has shown up or responded. This is very embrassing. Three months ago samsung technician came here checked and told us board is out of order and removed board after three days they said no complaint in the board so power supply inside the machine may be the reason. Since several attempts made nobody is responding and nobody came to see the machine to
Resolve the problem. We are waiting more than three months and nobody has shown up and suffering without use of washing machine

Dear sir,

Mera naam bilalbhai movar he

Mera phone samsung galaxy a5
Ervice bill no. [protected]
Model name. Sm-a500gzddins
Erial no. Rz8h30eadmb ([protected])

Ye sab mere mobile ki details he, mene apna mobile date[protected] ko service centre me diya tha.

Aaj date[protected] he, mera mobile (1) mahine se samsung service centra me he, jo abhi tak thik nathi hua,

Mene samsung care me phone kiya to unhone kaha apka phone thik hone me or 5 din lagege, to mera phone (1) mahine se jyada samay apki centre me raha he es liye mera phone jaldi se riper ho or meri (1) mahine ki wornti vapsh mujhe mile, kyu ki mene to apna mobile time par diya tha par apne use thik krne me jyada time laga diya

Esliye mujhe mere mobile ki aek mahine ki woranti wapash chahiye..

.

Ple. Ple sir meri baat ka aap jaldi hi javab dege aesi mujhe asha he

Mera mobile no. [protected]

Hi,

There was an internal liquid damage in my samsung phone due to which the display stop functioning. I had given my phone to samsung service center last week on tuesday post which i received the following message.
"dear customer, your service order [protected] part has been ordered, engineer will re-visit in 3~5 days. For any support please call 180040-samsung[protected]"
Before handing over my phone to the pick up boy from samsung i was told by the customer care executive that since i am using a premium phone, i would be provided with a stand by phone; however, the pick up told me that we do not provide a stand by phone.
Further, the next day i received a message from the customer care as below:

"dear customer, service engineer vikram, contact# [protected] has been assigned against your service request [protected]. For support please call 180040-samsung[protected]".

"dear customer, service engineer vikram, mobile number [protected] has been assigned against registered service order [protected]"

After trying vikram's number multiple times, he informed me that the display needs to be changed and the total expenses that i need to bear is about inr 10, 000 however no satisfactory reason and cost break up was provided to me.

I have spoken to the customer service center of thursday, friday and saturday and monday but i haven't got a satisfactory response from samsung's end and every time i was assured that i will get an update in the next 24 hours.

This kind of after sales service was never expected from a brand as that of samsung and it is highly disappointing to see how lightly the customers are taken who have been using your devices for such a long time.
Reference number provided by samsung is [protected]

Hello,
I have purchased samsung refrigerator on 14th aug 2016 from vijay sales, devarc mall, ahmedabad, gujarat, india. They delivered me transit damage refrigerator (Your technician had proved that this is transit damage piece).
Service order number: [protected]
Mobile number : [protected] (India)
Model no
Rt28k3953pz/hl

Issue:
Some noise come due to fiction of lower door and refrigerator (Door is making noise while opening and closing). They repaired in such a way i cannot close door normally

Reason to book late complaint:
I was thinking that this is new appliance due to new instruments (Rubber or bolt) in the door this can make noise for few days and it will be stop. But we started to use then noise is getting higher and higher then i raised complaint for that.
Step taken by service center
At last they picked my refrigerator and solved that noise issue but i cannot able to close door now they sent refrigerator without complete all issue. They delivered me with one more issue cant close door normally (Have to press door to close and pull hard to open).
Picked refrigerator: 22nd nov 2016
Given back without solution: 23rd nov 2016
Don’t have any hope for repair. I am in trouble even paid full amount.

Only after 10 days use, my samsung galaxy on 8 phone became dead. SO, i submitted the phone at The Mobinet, samsung servicing centre, berhampur, Odisha on dt. 24/10/2016 but still after 1 month no result. Only assurance is being given by the servicing centre people. Its very very bad service. My reference no. at samsung servicing centre is [protected].

Ijasim yusuf shaikh Contact : +91-[protected] Purchased the Mobile Samsung Galaxy S7 on 23/4/2016 and i was using it till 19/11/2016 at evening while i was having Dinner there was a plastic burning smell coming through, I noticed that the USB charging cord was heated up and when i tried to unplug it i got a Electrick Shock and i lost my conciousness and mobile fall of my hand and the back glass was shattered,

Later i went to service center for repair, they book Temporary complaint # [protected] & Asked me to contact Customer service :[protected], i did call the supervisor answered my call and book a complaint number Ref: [protected] Date 21/Nov/2016 and in next 1 hour i got a call from "Product liability team", I spoke to Jasminder singh informed him about the Situation and Issue he advise me to wait for more 24 hr, and unfortunately he closed my complaint without informing me.

I do have all call recording

The reason i purchased Samsung galazy s7 is its latest function as i am suffering from Heart disease" Arrhythmia " (abnormal rhythm of heart ) i am unable to use the Mobile Due to shattered glass please help me to get the warranty covered

I got samsung galaxy J7 mobile on June 26 2016 at Bangkok airport.
In the month of september 2016 the mobile automatically turned off even when there was full charge.I restarted the phone and it worked. This continued 4-5 times the same month and everytime after restarting the phone worked.

In October a fine day the mobile was completely dead. I tried charging restarting several times i didnt work at all. I was in complee shock as it is brand new phone and i was not even aware of the reason.

I called the customer service 3-4 times and the only reply from agents was,
"Mam please take your moile to bangkok for service" is the way you answer someone. Just disguisting people are in customer care who doeant know what to talk and they simply follow the useless scripts.If i can go Bangkok and service it, why cant i get a better phone in India i can get 6-7 mobiles here right.????

I took it 10-12 service centers in Bangalore with the warranty the reply was just international warranties are not accepted.
Finally there was a service centre who agreed to do it with a fee charge.
I was ok to pay and wanted them to investigate they replied there is a problem in motherboard and the replacement should arrive from the mobile purchased place and they gave me the phone back.

Finally im just fed up and irritated still today. Im a I phone user form 2010 and i just wanted to try samsung for a change and finally only disappointments and regrets. My Iphone is still working and im using it now as well. Samsung never expected in 2 months the phone will die.

Im ready to take this any level if there is no proper service or response from samsung.

I submitted my samsung j7 smart phone to the service center in jodhpur rajasthan as i faced a display problem in it. but they returmed it by saying that there was only fitting issue... now the same problem is there.. also my phones warranty is going to expire within few days.. so i would lik to request to please contact mr as quickly as posaible and short it out

Sir,
I m Mudassar malagali,
my job sheet no is [protected],
I bought mobile from Samsung showroom Dharwad Karnataka,
It is having display problem so I have given it for service in Dharwad service center.
They told me that they will give Mobile after 15 days.after 15 they are telling we will refund your amount, still they are not given my amount, I requesting you to solve my problem
The service is not satisfactory.

I have one Samsung Side by side fridge. It is not working . A complaint was lodged at Toll free No on 17th Oct 2016. Local service centre told that part is to be changed for that thay have taken Rs.6500/-. Till date complaint is not resolved . My money is not returned till date. Behaviour of Jhansi centre manager Mr.Mishra is also not up to the mark. I have got telephone recording of conversation with him on 22nd Nov.2016

I have purchase[protected] .
my mobile have display problem so i go to samsung care,
address : Ashok Electronics . shop no 8, shrusthi complex, near guruwara circle, jamnagar 361001

they told me my mobile was alredy open .so mobile was not in warranty. But i have not any kind of repair.that mean dealer sell me use mobile. my phone in warranty period but for last one month i have continuous visit care but my problem was not resolve.
they not give any kind of answer .

I bought a Samsung RT47K6358sl serial number 0DMM4DBH600293 19 July 2016 from Reliance Retail. I am having over cooling problem and have registered complain with Samsung service and complaint no is [protected]. In spite of repeated calls and on line chats I am unable to get any service from Samsung for this for the past 3 days. Samsung sent an SMS giving the name and contact of the service Engineer assigned but when contacted yesterday he said he had not received any instructions and hung up. When I tried to call today he did not answer the call. Samsung service when contacted have not given any positive response.. I have a 50, 000 worth of fridge from a multinational and no service under warranty

Dear sir/mam
I have submitted a mobile s7 edge for display replacement @ samsung authorised service centre, luxmi nagar Delhi opposite hira sweets named as B2X on dtd. 13/11/2016.
Till today dated 23/11/16 status is display Screen is not available at ur service centre nd also not available at ur backup warehouses.
Sir as we all know now a days mobile handset is a lifeline of a human being so sevive without a mobile handset 10 days is a big period.
S7 edge is ur latest & premium device for which consumer pays a big amount, i have purchased this @ rs56990/- from samsung smartphone cafe named as agmatel india pvt ltd. Vikas marg laxmi nagar On dtd 16/4/2016 Bill no- S16/219.
My repair job sheet number is [protected] dtd-13/11/2016
I m a business person nd I need my mobile very much...
on 13/11/2016 samsung service centre placed a order for display Screen but samsung warehouses rejected the order on 16/11/2016 & reverted part is not available
in that condition service centre called me up nd said that for ur device now we will request to company that consumer want replacement or refund...
Nd after that company will decide what to do.., & this all process takes 40 to 55 days...
Sir now a days samsung is running an offer of one time display Screen replacement on s7 edge
Now my question is how u will replace a screen which samsung already denying to me, why samsung is cheeting, why samsung is making fool & giving harassment to a consumer
why a premium consumer wait for 45 to 55 days who had paid a big amount for a product,
सैमसंग अपनी प्रतिष्ठा को नोट 7 की बदनामी के बाद काफी खो चुका है, क्या इस प्रकार की हरकतों से बाजार में ग्राहक और अधिक नही टूटेगा, आपका सबसे महंगा और लेटेस्ट फोन S7 edge है, क्या इसके पार्ट्स आपके सर्विस सेंटर में उपलब्ध नही होने चाहिएं, अगर आपके पास डिस्प्ले नही है तो क्या आपका वन टाइम स्क्रीन रिप्लेसमेंट ऑफर मार्किट में चलाना उचित है क्या?,
आज जो ग्राहक 55000 खर्च कर रहा है वो एक पार्ट बदलवाने के लिए क्या 15 से 55 दिन इंतज़ार करेगा क्या?
क्यूँ एक इतनी बड़ी कम्पनी अपने ही ग्राहकों को को बेवकूफ बना रही है, अगर इसी प्रकार का रवैया रहा तो बहूत जल्द आपकी यह कम्पनी विश्व में अपने ग्राहकों के बीच अपनी साख खो देने वाली है और बाजार से खत्म हो जाने वाली है।