Samsung India Complaints & Reviews

Hi Team,

This is very sad to intimate you that, I have faced alot of stress or hard time with your Service center. firstly, your employees doesn't have any courtesy to speak to their customer (Especially women employees). I had an issue with my Samsung galaxy J7 Gold handset which is not working due to display issue.I had visited nearby service center Zain Telecom (Andheri(E), chakala branch, Mumbai) dated 24th September 2016. Service center checked my handset and they have agreed to change with a new display at the presence of branch (RMA) Mr. Keshav. He said once the new display is available from Samsung company will change the display ASAP.However, I have been chasing with branch from last 2 months regarding the same and my display is not yet changed.Service center manager Mr. Abdul Shaikh, mobile number- +91 [protected] said even he is chasing with Samsung colleagues via email but there is no response from them and Samsung warehouse department.

Its been a terrible experience with Samsung, never thought, you guys doesn't have any connections amongst each other or Dept

I request you to all, Please have a look on my issue and help me in solving this issue ASAP. It's been a two months unable to use my Cell

Customer Details:
Name: Nasir Junaid Abbasi
Mobile number: +91 [protected].
Address: R/M 45 Jose Nagar, PipeLine Sakinaka, Anderi E, Mumbai- 400072
IMEI No:356273/07/098747/7
Model NO:Samsung Galaxy J7 Gold handset
Mobile Purchased Date: 19 Dec'2016

Regards,
Nasir Abbasi

Dear sir,

On 10.2.2016 vide bill no 318 I purchased a mobile hand set of Samsung model J 2 from Nandni mobile shop, Sect- 49 Noida. . Since purchase, the mobile phone is giving multiple problems like touching, hanging etc. Many times given to service centre for repair but not action taken. Presently the phone is lying with service centre .Aadrika Enterprises, Jagat Farm Gama-I, Greater Noida (UP).
IMI No is - 358156/07/262518/7 & 358156/07/262518/5
Pl look into the matter and take suitable action to avoid any further harassment to me
Regards
Manoj Singh- [protected]

I lodged many complaint and finally darpg/d/2016/01319. My griveance is samsung is forgr company because in agra spider solution using samsung name brand hence i hand over my mobile to service and my mobile was not repaired hence i called samsung company and they said spider soluton was earlier authorise now they was rejected but how this news update to me on beleving the company i given but after my remainder also samsung not taking any legal action against spider solution. I was the affecetd person now samsung asking 16000 inr rupees to service my mobile sir the problem happened only not due spares of samsung and not proper service by samsung company but they are blaming me i am fighting for 10 months still my mobile is in amsung company first they itself asid 35% discount and ask me to hand over my mobile to pondy samsung and i given. But now they are rejecting. I wrote many complaints but for my last complaint only they respond. Please give important for this complaint personally and do the needfull for me they are asking 16000 rupees to service my mobile help me and take necessary action against samsung and spider solution they are lying. They only offered discount of service but now they are rejecting please confirm with chennai legal samsung and pondy samsung my mobile in their custody. My mobile samsung handset - sm-n910gzkeinu, bearing serial r58fb0syq0w. Was dead while i try to update software and i check samsung service center in samsung website at agra and it shows spider solutions in agra and i handover the mobile for service the mobile got repaired and only worked for two days and again the mobile was dead hence i contacted samsung office and they apology for their action and no reply for me hence i wrote i complaint to honble prime minister cell and for that samsung head office said to file consumer case since i am an advocate i issued legal notice to samsung head office and southkorea suddenly i got call from chennai samsung legal department and they offered 50service charge discount and asked me to hand over my mobile to pondy samsung service center. I handed over my mobile to samsung service center to the next day for three months there is no improvement hence i ontacted samsung once again they said that i want to pay full charge now but the pondy samsung company knows all full detail. To escape samsung now says that spider solution is not in their control but still spider solution using samsung brand but they never taken any action against spider solution. After service by spider solution my mobile only worked for 2 days there is clean deficiency and negligence of service by samsung. Further my legal notice was denied or opposed by samsung and no reply was given by them fr my advocate notice. Samsung company is full responsible hence take necessary action against the samsung company... My mobile is in pondy show room for 3 months un authorisely on beleive in samsung website i handed over to spider solution at agra but now they are cheating i had dooubt that my mobile parts was stolen. So samsung is full responsible they are not giving proper response to honble prime minister of india grievenance. The office for concerned section was aabha. [protected]@partner. Samsung.com samsung doing business in india and if they are not responding honble prime minister means they hould be punished

Dear sir,

Due to some technical fault in my refrigerator. I ask you to pay my money of the refrigerator. As i have paid 31770 amount for the refrigerator but i receive a cheque of 30770 which i return back. But from last 2 months i didn't receive an new cheque of an payment mention on the bill. My refer id [protected]

Kindly take an action as quickly as possible as i have been facing a problem from last 4 months.

Thanks
Shubham Sharma

I purchased samsung j7 16 having problem with pbb and optra your customer care and service people cannot help me and are very rude and tell me that you can opt for some other brand it is my very bad experience with samsung in future as I am CEO of Bank of Baroda will not advice my collegues to use samsung .It is a very bad experience for me.As in future no to samsung

Respected authority,
I had given my note 5 device for camera repair under warranty.but unfortunately service damaged my lcd display .They said they have put the order of display and when it comes they will replace it and call when final repair is complete.several days have been passed.they give me time to call next week.. each time they say order is placed, when it will come they will inform .I doubt they actually have placed the order or not. It has been time and i am facing problem lots of problem .this is what samsung promises to premium customer?.i request you, kindly get in touch with the service center about this matter and get the job done as soon as it can be please :( thank you.
bill no: [protected] complain no:[protected] service center no:[protected]

I am using samsung galaxy j7. I give it to the samsung service center lalbagh road bangalore:27 on 14/11/2016 due to screen flickering and it was under warranty. They said they will call with in 3 or 4 days but i didn't get any call from service team so i visited on saturday (19/11/2016) they told they did not got part it will take up to again 3 or 4 days but no response. Again on 24/11/2016 i called service center they are telling same think they didn't receive the parts so it will take up to again 3 or 4 days and sorry to say the lcd display is out of stock!! You need to wait for 25 days. What am i supposed to do now? I already spoken with samsung care ppl and they are also tell same story "lcd display is out of stock" how many days it will take you to send the parts to service center? Otherwise pls refund my amount or deliver a new phone.

Complaint reference number:[protected]
Samsung registration number:[protected]

Hello mr hong

I am a regular samsung mobile phone user and currently using samsung s7 edge. I have purchased the phone on 08 may 2016 and already had issues with screen distortion thrice. I put a complaint yesterday for phone pick and service engineer called today and advised he will pick up the phone but will not provide temporary phone as they do not have it. Evening again they call and advise as per company policy we have ordered screen or hardware replacement without even checking. What a service and why should i allow phone hardware or any component to be changed when it is not even 6 months. Really disappointed with samsung phones service and no customer centricity.

I am going to formally lodge a complaint as well as discourage friends to use samsung products.

Regards vijay

History of this complaint:
- logged in july or august 2015
- samsung service engineers have visited multiple times
- each time, i am told a different part is faulty - panel, motherboard, power unit and then panel again in the last visit
- i was told that they will replace the faulty part, in this case, the panel
- after learning that the tv is covered under extended warranty and that samsung will have to bear the cost of part replacement, samsung is now saying that the part is not unavailable
- subsequently, they are offering me a 67% refund
- this effectively means that i will need to shell out 33% cost of tv to replace a similar model because of samsung's inability to repair or replace a part
- what is the use of extended wrranty that i purchased if at the end of it, i still need to pay to get a functional tv
- i have emailed and requested to speak with someone senior, but i am receiving the same response again and again
- on top of that, samsung head office in india is giving me a 7 day deadline to accept or decline the offer of 67% refund. I have emailed them that i am travelling and do not have the necessary documents with me, but no one from samsung is acknowledging my request or speaking with me
- every samsung employee i have spoken with has agreed with my logic and request for repair or replacement of tv, without me having to incur costs. However, no one has come back with a reasonable resolution after agreeing to my logic

Subject phone was bought before 2months from one of your authorised dealers in calicut. It was shocking to find its speaker not working since 23rd afternoon while talking to someone. I had lot of trust in samsung products as my previous phone was galaxy note2 which served me well. When i approached your authorised service centre i am told that as the phone model is new part required is not in stock and i might need to wait for a week minimum. I am booked to travel on a business trip to middle east 5th of december. I would like to know how can you help me to get my phone repaired.
I am extremely disappointed by the poor quality of your product and also non availability of parts.

With latest software update, network signal still persist. Weak network strength. Network signal is unstable. I have tried and studied with different sim's and with other devices and i found my j2 device to have some manufacture defect. My device is still under warranty. I have approached service centre twice but i was told my j2 is working fine, but i face the same problem. Kindly help to resolve the issue. Thank you

I hv purchased samsung j[protected]. But due to display problem, submitted to service center (Ss enterprises, pune-satara road, pune 411048).
As per discussion with them, the refund/exchange will be given within 10 days. Approved on 17 nov 2016.
When i called to customer care[protected], the refund has been processed, but when i visit to service center, said exchange has been done and no refund will be given.
From the same spot, i call to customer care, she said refund has been processed not exchange, then service center executive spoke to customer care, she repeated refund has been processed.
I call to customer care (Supriya rai[protected], she said refund has been approved & will get cheque within 15 working days.
I have 3 call recordings among this, service center is not responding, & manager is never available in center.
So, i need refund asap.

We registered an comlaint regarding above washing machine model complaint reference no.[protected] on 19/11/2016. Regret to advice you that till today nobody has shown up or responded. This is very embrassing. Three months ago samsung technician came here checked and told us board is out of order and removed board after three days they said no complaint in the board so power supply inside the machine may be the reason. Since several attempts made nobody is responding and nobody came to see the machine to
Resolve the problem. We are waiting more than three months and nobody has shown up and suffering without use of washing machine

Dear sir,

Mera naam bilalbhai movar he

Mera phone samsung galaxy a5
Ervice bill no. [protected]
Model name. Sm-a500gzddins
Erial no. Rz8h30eadmb ([protected])

Ye sab mere mobile ki details he, mene apna mobile date[protected] ko service centre me diya tha.

Aaj date[protected] he, mera mobile (1) mahine se samsung service centra me he, jo abhi tak thik nathi hua,

Mene samsung care me phone kiya to unhone kaha apka phone thik hone me or 5 din lagege, to mera phone (1) mahine se jyada samay apki centre me raha he es liye mera phone jaldi se riper ho or meri (1) mahine ki wornti vapsh mujhe mile, kyu ki mene to apna mobile time par diya tha par apne use thik krne me jyada time laga diya

Esliye mujhe mere mobile ki aek mahine ki woranti wapash chahiye..

.

Ple. Ple sir meri baat ka aap jaldi hi javab dege aesi mujhe asha he

Mera mobile no. [protected]

Hi,

There was an internal liquid damage in my samsung phone due to which the display stop functioning. I had given my phone to samsung service center last week on tuesday post which i received the following message.
"dear customer, your service order [protected] part has been ordered, engineer will re-visit in 3~5 days. For any support please call 180040-samsung[protected]"
Before handing over my phone to the pick up boy from samsung i was told by the customer care executive that since i am using a premium phone, i would be provided with a stand by phone; however, the pick up told me that we do not provide a stand by phone.
Further, the next day i received a message from the customer care as below:

"dear customer, service engineer vikram, contact# [protected] has been assigned against your service request [protected]. For support please call 180040-samsung[protected]".

"dear customer, service engineer vikram, mobile number [protected] has been assigned against registered service order [protected]"

After trying vikram's number multiple times, he informed me that the display needs to be changed and the total expenses that i need to bear is about inr 10, 000 however no satisfactory reason and cost break up was provided to me.

I have spoken to the customer service center of thursday, friday and saturday and monday but i haven't got a satisfactory response from samsung's end and every time i was assured that i will get an update in the next 24 hours.

This kind of after sales service was never expected from a brand as that of samsung and it is highly disappointing to see how lightly the customers are taken who have been using your devices for such a long time.
Reference number provided by samsung is [protected]

Hello,
I have purchased samsung refrigerator on 14th aug 2016 from vijay sales, devarc mall, ahmedabad, gujarat, india. They delivered me transit damage refrigerator (Your technician had proved that this is transit damage piece).
Service order number: [protected]
Mobile number : [protected] (India)
Model no
Rt28k3953pz/hl

Issue:
Some noise come due to fiction of lower door and refrigerator (Door is making noise while opening and closing). They repaired in such a way i cannot close door normally

Reason to book late complaint:
I was thinking that this is new appliance due to new instruments (Rubber or bolt) in the door this can make noise for few days and it will be stop. But we started to use then noise is getting higher and higher then i raised complaint for that.
Step taken by service center
At last they picked my refrigerator and solved that noise issue but i cannot able to close door now they sent refrigerator without complete all issue. They delivered me with one more issue cant close door normally (Have to press door to close and pull hard to open).
Picked refrigerator: 22nd nov 2016
Given back without solution: 23rd nov 2016
Don’t have any hope for repair. I am in trouble even paid full amount.

Only after 10 days use, my samsung galaxy on 8 phone became dead. SO, i submitted the phone at The Mobinet, samsung servicing centre, berhampur, Odisha on dt. 24/10/2016 but still after 1 month no result. Only assurance is being given by the servicing centre people. Its very very bad service. My reference no. at samsung servicing centre is [protected].

Ijasim yusuf shaikh Contact : +91-[protected] Purchased the Mobile Samsung Galaxy S7 on 23/4/2016 and i was using it till 19/11/2016 at evening while i was having Dinner there was a plastic burning smell coming through, I noticed that the USB charging cord was heated up and when i tried to unplug it i got a Electrick Shock and i lost my conciousness and mobile fall of my hand and the back glass was shattered,

Later i went to service center for repair, they book Temporary complaint # [protected] & Asked me to contact Customer service :[protected], i did call the supervisor answered my call and book a complaint number Ref: [protected] Date 21/Nov/2016 and in next 1 hour i got a call from "Product liability team", I spoke to Jasminder singh informed him about the Situation and Issue he advise me to wait for more 24 hr, and unfortunately he closed my complaint without informing me.

I do have all call recording

The reason i purchased Samsung galazy s7 is its latest function as i am suffering from Heart disease" Arrhythmia " (abnormal rhythm of heart ) i am unable to use the Mobile Due to shattered glass please help me to get the warranty covered

I got samsung galaxy J7 mobile on June 26 2016 at Bangkok airport.
In the month of september 2016 the mobile automatically turned off even when there was full charge.I restarted the phone and it worked. This continued 4-5 times the same month and everytime after restarting the phone worked.

In October a fine day the mobile was completely dead. I tried charging restarting several times i didnt work at all. I was in complee shock as it is brand new phone and i was not even aware of the reason.

I called the customer service 3-4 times and the only reply from agents was,
"Mam please take your moile to bangkok for service" is the way you answer someone. Just disguisting people are in customer care who doeant know what to talk and they simply follow the useless scripts.If i can go Bangkok and service it, why cant i get a better phone in India i can get 6-7 mobiles here right.????

I took it 10-12 service centers in Bangalore with the warranty the reply was just international warranties are not accepted.
Finally there was a service centre who agreed to do it with a fee charge.
I was ok to pay and wanted them to investigate they replied there is a problem in motherboard and the replacement should arrive from the mobile purchased place and they gave me the phone back.

Finally im just fed up and irritated still today. Im a I phone user form 2010 and i just wanted to try samsung for a change and finally only disappointments and regrets. My Iphone is still working and im using it now as well. Samsung never expected in 2 months the phone will die.

Im ready to take this any level if there is no proper service or response from samsung.

I submitted my samsung j7 smart phone to the service center in jodhpur rajasthan as i faced a display problem in it. but they returmed it by saying that there was only fitting issue... now the same problem is there.. also my phones warranty is going to expire within few days.. so i would lik to request to please contact mr as quickly as posaible and short it out